Great Rates, Security and Real Benefits Is a Credit Union for you?

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2 Great Rates, Security and Real Benefits Is a Credit Union for you? At first glance, you may not see many differences between a Credit Union and a Bank. However on closer inspection, there are some great benefits in choosing a Credit Union. The most important reason for choosing a Credit Union, is that we are customer owned, meaning that our customers (members) are our owners and as such we put our customers needs first. Congratulations Mr & Mrs Veljanovski Unlike the for profit banks, Credit Unions don t make excessive profits to benefit investing shareholders. Instead, Credit Unions deliver value to our customers through extremely competitively priced products, customer benefits, personalised service and trusted advice. Great rates for home and investment loans Placing our customer needs first means we are able to deliver some extremely competitive rates for home and investment loans. Visit to see how much you may save by switching to RCU Safe and secure RCU is a responsible lender. Our funding base is strong and secure, and drawn mostly from our members deposits, meaning less exposure to volatile wholesale markets. Credit Unions and Banks are regulated by the same strict, legally enforceable standards, under Australian Prudential Regulation Authority (APRA). You can be sure your finances are safe and secure with RCU. Government guaranteed Congratulations Sarah Mcleod Equally, Credit Unions have the Government guarantee on deposits - so your money is backed by the Australian Government. Deposits of up to $250,000 per person, per institution are protected by the Government guarantee. We listen to you At RCU we listen to our members and deliver. We consistently have the highest levels of customer satisfaction among banking groups. The latest Roy Morgan Research confirms that Credit Unions and Building Societies continue to record marketleading customer satisfaction. Credit Unions rated 90.8% compared to the 80.5% rating of the major for profit banks.

3 Real benefits People join for the rates, but stay for the benefits. We can offer new members: Very competitive home loans High-performance savings accounts Great term-deposit products Interest offset facility Fixed Rate Home loans Insurance solutions Advanced digital & mobile banking Financial planning assistance Exceptional service Employees Employees and former employees of Aurizon, Queensland Rail and their subsidiary companies along with affiliated companies Family and Friends Grandparents Parents-in-law Partners De-facto relationships Cousins Siblings Friends All of these products and services are tailored to meet the needs of our members. Did you know? For a complete list of who else can join, please visit Family, employees, and friends can join RCU. As members you are able to ensure that your friends can enjoy the RCU difference as well. When friends join, they join as a customer which means they are not shareholders of the Credit Union, however they do have access to all the same products & services as a shareholding member. The only difference between a customer and a shareholder, is that a customer cannot vote at an AGM and they do not have an equity stake in RCU Here is a short list of who can enjoy the RCU difference. They include: Now is a great time to invite friends and family If you know someone who is in the market for a great home loan rate why not ask them if they want to join RCU? By simply going to filling in their name and , then hitting send, we will contact them to arrange membership, it s that easy! It s quick, convenient and they could be saving thousands on their mortgage. Have you won $100? We ve printed five member numbers throughout this edition of Railway Lines. Find your exact member number printed in its entirety, call us before 31 January 2015 and your RCU Account will be credited with $

4 AGM Wrap Up We would like to say thank you to all the members and business partners who attended our 46th Annual General Meeting on the 20th of November at the Pullman King George Hotel in Brisbane. Congratulations goes to Andrew Haynes and Henry Scheuber for being re-appointed as Directors of the board. The AGM is one of the best ways to meet fellow members of the Credit Union as well as the staff from Railways Credit Union. We appreciate the time taken to share your opinion and have your say on the future of your Credit Union. We look forward to seeing you again for the 2015 Annual General Meeting. Set up for a great New Year Now that the Christmas tree is packed away and the relatives are on their way back home after all the recent festivities, now is a good time to consider where you are at financially as we kick off the New Year. Below are a few options worth considering that could really benefit you and your family in Debt Consolidation and Refinancing Consolidating or refinancing your loans can be a great strategy for reducing payments, fees and multiple account types. Talk to RCU about how you can restructure your finances to get control and better manage your debt. Taking action straight away can stop small problems becoming larger ones. Ask the specialists Before you consolidate your debts, make sure you read the fine print. At RCU we are always ready to help members navigate the terms and conditions. That way you will know what to expect. Don t forget to ask for one of our loan specialists when you contact us, they have in-depth knowledge of our loan products and can help you choose the product that s right for you. Make a change, it s worth it Changing your loans could save you a lot of money and it is definitely worth the time and effort. It s easier than you think with RCU, we make it as seamless as possible. Many of our members tell us that they didn t realise the savings they could make, especially in interest between RCU and the for profit banks. Now is a great time to switch your home loan - RCU have great low rates and have a flexible range of loan products. The risks Be careful not to extend your debt by borrowing more money when you consolidate. For example, if you consolidate a credit card debt into your home loan, don t be tempted to place a new debt on your credit card. To avoid the pitfalls and high interest lenders, talk to RCU and we can assist you and your financial needs. Being a member of RCU means you are offered genuine guidance and financial assistance. You aren t just a number to RCU, we are member owned which means we put you first.

5 *The comparison rate is based on a secured loan of $150,000 for a term of 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate All rates quotes are per annum. These rates can change without further notice. Fees, charges, terms and conditions apply (available on request). Applications for term loans and overdrafts are subject at all times to credit assessment and approval. For up-to-date information on interest and comparison rates phone us on or visit our website at ABN AFSL/Australian Credit License Number

6 RCU - Your Leading Digital Banking Partner In recent survey exercises you told us that you expect better online and digital services to be provided by RCU. You indicated that services making it easier to deal with a financial institution and allow you to access services outside of the normal business hours were highly valued. As such, RCU has embarked on an ongoing process to upgrade and enhance our online experience for all members. The first stage of this enhancement is to improve the ability for you to not only activate your new RCU Visa Debit card online but also allow you to choose your own PIN at any time of the day, any day of the year! Even if you are an existing card holder you can log on to our Railnet Internet Banking at any time and choose your own PIN. This is the first stage of many and our aim is to ensure that RCU is one of the leading providers of online financial services in Australia Pick your PIN We have put together an instructional video that can be found here: This video will guide you through the process to change your PIN, or you can follow the details below. It is important to note that members must have their mobile phone number registered with RCU prior to taking advantage of this service. Pick your PIN wherever you are Scan this code and watch the tutorial menu. It is important the mobile number you select is the one you have access to, as a security passcode will be sent to the selected mobile number. Once you have selected the required mobile number, press Get SMS. Your mobile phone will then receive a passcode via SMS, you need to then enter that passcode into the highlighted field on your computer. You will then be prompted for security measures to enter your Railnet password. Select Change PIN to confirm the change. Your new PIN has now been activated and can be used immediately. If you have any questions at all, our friendly member care consultants are more than happy to assist you to change your PIN. See below for more information on contacting the member care consultants. Log into your online banking via Railnet. Select Other from the navigation bar and then select PIN Change from the drop-down menu. Your card will need to be active before you can change your PIN. The Card Activation option can be found under Other in the navigation bar. Choose your new PIN with the virtual on screen keyboard and then press OK. You then need to repeat this step, ensuring that you enter the exact same new PIN each time. You then need to scroll down the page to where you are able to select your mobile number from the drop-down Call Centre We re open for business from: Mon - Tue - Thu - Fri: 8.30am pm (EST) Rockhampton area members Mon - Sat: 7.00am pm (EST) Wednesday: 9.00am pm (EST) Sharon Edwards Printed 26/12/2014. Railways Credit Union Ltd ABN AFSL/Australian Credit License The information in this Newsletter has been prepared without taking into account your objectives, financial situation or needs. Before making any decisions regarding investments you should seek independent advice regarding its suitability to your needs and circumstances. Railway Lines is produced for the information of Railways Credit Union members and their families. Railways Credit Union is the issuer of all products mentioned in this Newsletter unless otherwise stated. A Product Disclosure Statement (PDS) for all deposit or non-cash payment products can be obtained by contacting the Railways Credit Union on You should read the PDS before making any decision to acquire any of these products. The Schedule of Fees & Charges also forms part of the PDS. All rates can change without notice. Fees and charges may apply (full terms and conditions available on request). We welcome articles or items of interest from our members. Simply call (07)