CA ehealth r6.x Implementation Proven Professional Exam

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1 CA ehealth r6.x Implementation Proven Professional Exam (CAT-020) Study Guide Version 1.2

2 - PROPRIETARY AND CONFIDENTIAL INFORMATION 2015 CA. All rights reserved. CA confidential & proprietary information. For CA, CA Partner and CA Customer use only. No unauthorized use, copying or distribution. All names of individuals or of companies referenced herein are fictitious names used for instructional purposes only. Any similarity to any real persons or businesses is purely coincidental. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. These Materials are for your informational purposes only, and do not form any type of warranty. The use of any software or product referenced in the Materials is governed by the end user s applicable license agreement. CA is the manufacturer of these Materials. Provided with Restricted Rights.

3 Table of Contents Table of Contents... i 1 Exam Information Areas for Study Sample Certification Exam Questions... 6 i

4 This page intentionally left blank. ii

5 1 Exam Information The CA Technologies Certification Program is designed to measure your skills, knowledge, and expertise in managing, administering, installing, configuring and implementing select CA Technologies products for complete and optimized IT solutions. With CA certifications, management teams will have peace of mind that knowledgeable professionals are handling their CA Technologies applications. Proctored by a third party vendor, KryterionOnline, CA Technologies certifications objectively validate the competencies of a project team whether that team is your in-house staff, CA Technologies Professional Services, or a CA Technologies partner. The aim of this document is to help you prepare for the CA ehealth r6.x Implementation Proven Professional Exam. Make sure that you familiarize yourself with the content areas tested. Your best path to success is to attend the exam prep course(s). You may also find it helpful to review the product documentation at and to participate in CA Global User Community forums at The experience gained from taking courses and using the product will help you: Gain a comprehensive understanding of the product or solution Increase the likelihood of passing the exam on your first attempt The Exam Experience You can register to take an online proctored exam from your home or office using Kryterion s Online Proctoring (OLP) Services, or you can take an on-site proctored exam at a Kryterion testing center. If you choose to take an online proctored exam, you will need Internet access, an external web camera, and a computer that meets specific hardware and software requirements. For answers to frequently asked questions about registering for exams, locations, on-site and virtual proctoring, OLP equipment requirements, cancellation and re-scheduling policies and more, read our FAQs at CA employees may also go here for more information: Professional Exam Details Product release: Major release listed in the title; Includes subsequent point releases Recertification: There is no annual requirement to recertify for the same release of a product. For each major product release, an updated exam will be available for recertification. Number of items = 40 Item types = Multiple choice, including multiple response questions Time to complete test: 90 minutes Passing score is 70% Attempts Permitted: You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt. Read the online FAQs for details. 1

6 Exam Security Policy Only qualified candidates who demonstrate competency by successfully passing the CA Technologies certification exam will be awarded certification credentials. Prospective certification candidates are encouraged to prepare for the exam using the Exam Study Guide and other materials available on the Certification from CA Technologies website. To safeguard the integrity of the certification program, CA Technologies requires all candidates to behave in an ethical manner and to comply with the rules of the third-party test center for on-site proctoring and on-line proctoring. The validity of the certification program depends on the exam content remaining secure and undisclosed to other potential certification candidates. CA Technologies will not tolerate cheating, fraud, or misconduct, which includes but is not limited to the following: Obtaining, whether through purchase or otherwise acquiring, unauthorized exam preparation materials from any non-ca website Obtaining, whether through purchase or otherwise acquiring, unauthorized exam questions from any non-ca website, including brain dump websites Acquiring or attempting to acquire exam questions through online communities, chat rooms, screen capture software, forums, and social networking sites Acquiring or attempting to acquire exam content through CA Subject Matter Experts, CA Support Staff, or CA Certified Professionals Using or attempting to use a proxy to sit for the exam in your place Taking or attempting to take an exam for someone else Receiving or giving assistance during an exam Sharing exam questions or answers with a potential certification candidate Violating testing center rules Falsifying a diploma or score report Using a CA Technologies certification logo or credential to which you are not entitled CA Technologies reserves the right to take any actions it deems reasonably appropriate in the case of suspected misconduct or violation of the terms of the Non-Disclosure Agreement, including, but not limited to, cancelling an exam result, revoking exam or certification status, terminating use of the Designation, requiring a candidate to retake an exam, banning a candidate from the certification program, and reporting misconduct to the candidate s employer. CA Technologies considers cheating a serious offense that warrants disciplinary action, up to and including termination of employment. 2

7 2 Areas for Study Information from a variety of sources can represent the body of knowledge covered by the exam. Figure 1. Learning path and body of knowledge support.ca.com Best Practices Experience Green Books Green Papers Prior Knowledge CA ehealth r6.3: Administration EHL days communities.ca.com CA Tech Insider CA ehealth r6.3: Reporting EHL days Use Cases & Scenarios Practical Application of Course Concepts Search the CA Education Portal for courses covering the latest product releases, as they may not have been available at the time of this document posting: o Partners & Customers look here: o Employees look here: Visit us online for documentation, Communities, and more here: Register for the exam here: 3

8 Table 1. Exam Objectives Exam objectives as they map to related courseware and the body of knowledge, including percentage of exam devoted to topics. Exam Objectives Understanding Key CA ehealth Features and Concepts Planning and Implementing CA ehealth Installing CA ehealth Troubleshooting the Installation Upgrading Discovering the Network Managing the Poller Understanding Live Health Managing the Database Troubleshooting Understanding Reporting Generating Various Types of Reports Related Content Product Overview CA ehealth r6.3 Reporting 300 (44EHL30011) ehealth Concepts Planning and Implementation Installation Troubleshoot Installation Upgrades Discover Poller Live Health Managing the Database CA ehealth r6.3 Release Notes General Troubleshooting CA ehealth r6.3 Reporting 300 (44EHL30011) Reporting Overview CA ehealth r6.3 Reporting 300 (44EHL30011) Standard Reports Exam Focus 10%

9 Exam Objectives Evaluating Elements through Data Analysis Managing Faults Implementing Performance Management Planning Capacity Related Content CA ehealth r6.3 Reporting 300 (44EHL30011) Data Analysis CA ehealth r6.3 Reporting 300 (44EHL30011) Managing Faults CA ehealth r6.3 Reporting 300 (44EHL30011) Performance Management CA ehealth r6.3 Reporting 300 (44EHL30011) Capacity Planning Exam Focus

10 3 Sample Certification Exam Questions These sample questions are very similar to the questions in the actual exam. Some questions may include several correct options. Question 1 You open the Daily Summary Section of a Health report and you notice the Total Network Volume by Day chart has 42 bars on it. What do the 42 bars represent? A. The traffic volume for the 42 routers polled B. The traffic volume for the 42 systems polled C. The baseline period for a Daily Health report D. The values obtained each time the network was polled, throughout a single day Question 2 By clicking an element name from a web-based Top N report, you can drill down to: (Choose two) A. a Trend report. B. an At-a-Glance report. C. CA Server Automation, if enabled. D. CA NetQoS Performance Center, if enabled. Question 3 During a rediscovery, you find a duplicate that is an existing element. What is the best practice resolution in this case? A. Delete the new duplicate element information. B. Delete the existing duplicate element information. C. Overwrite the old element information with the new element information. D. Review original and duplicate elements and if appropriate, merge the new duplicate element information with the old element. 6

11 Question 4 Which report provides a detailed view of a single element? A. Trend B. What-If C. MyHealth D. At-a-Glance Question 5 You are having difficulties installing CA ehealth on a Windows system that previously had the application installed and removed. To help ensure a successful installation, which steps should you take before you begin again? (Choose two) A. Clean up the registry. B. Log in as a local administrator. C. Ensure that a local CA ehealth account exists. D. Make sure that PowerShell is installed on the system. Question 6 You are viewing an Average Network Volume by Hour chart to check for divergence between current and historical data. Which condition requires further investigation? A. The baseline and bar graph are missing. B. The baseline and bar graph are the same. C. There are gaps between the baseline and bar graph. D. There are no gaps between the baseline and bar graph. 7

12 Question 7 You want to identify your current patch and device update versions to determine if you need to install patch and certification updates. Which command do you use? A. nhconfig B. nhshowrev C. nhlistelements D. nhmodifyelement Question 8 You are troubleshooting after a CA ehealth system crash. You want to reset the ehealth server and also force a restart of the Oracle database server. In Microsoft Windows, in a command prompt window, which command should you type? A. nhreset -db B. nhserverreset C. nhresetserver D. nhreset server Question 9 You are planning your user authentication approach for your CA ehealth implementation. Which benefits does CA Embedded Entitlements Manager (CA EEM) provide? (Choose two) A. Full pass-through authentication to the CA ehealth web and OneClick interfaces B. Log collection, normalization, and archiving of all authentication-related information across your CA ehealth environment C. The ability to use Active Directory or Lightweight Directory Access Protocol (LDAP) credentials when logging into CA ehealth D. A one-way drill down from CA Spectrum to the CA ehealth web interface when launching reports, without having to log into CA ehealth 8

13 Question 10 You want to customize the data analysis process to meet your reporting needs. Where do you define the service level ranges? A. In the Data Filter B. In Service Profiles C. In the historical baselines D. In the General Service Settings 9

14 Answers Question 1 = C Question 2 = B and D Question 3 = D Question 4 = D Question 5 = A and C Question 6 = C Question 7 = B Question 8 = A Question 9 = C and D Question 10 = B 10

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