Continuous IT Compliance: A Stepwise Approach to Effective Assurance BEST PRACTICES WHITE PAPER

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Continuous IT Compliance: A Stepwise Approach to Effective Assurance BEST PRACTICES WHITE PAPER"

Transcription

1 Continuous IT Compliance: A Stepwise Approach to Effective Assurance BEST PRACTICES WHITE PAPER

2 Introduction Regardless of industry, most IT organizations today must comply with a variety of government, industry, and corporate policies to protect their data and infrastructure, and to assure efficient service delivery with minimal risk. Unfortunately, in most cases, their compliance efforts are expensive, inconsistent, and incomplete. If this describes you, at best you re wasting time and money on compliance efforts that don t work. At worst, you re risking fines, lawsuits, embarrassing headlines, and even lost sales as nervous customers abandon you. It is possible, however, to achieve continuous compliance that not only meets your control objectives, but does so in a cost-effective manner. This white paper describes a six-step approach to achieving and maintaining compliance efficiently and cost effectively. 1

3 The Six Steps to Compliance Organizations face compliance requirements from a variety of regulatory, industry, and organizational sources. Regardless of the source of a requirement, however, an IT organization should establish and follow a standardized process for compliance. Based on our experience with numerous IT organizations, we ve identified the following six steps as a good-practice approach to assuring compliance: 1. Define and document your compliance objectives 2. Baseline your current infrastructure/organization against your objectives 3. Take action to bridge any gaps identified 4. Validate whether or not compliance has been achieved 5. Continuously improve the compliance process 6. Measure and report on (i.e., verify via audit) the status of compliance These steps are shown in the diagram below. MATURITY Define and Document Baseline Take Action Continuous Improvement Validate Measure and Report Define and Document This step involves specifying and recording the compliance objectives you wish to reach. These should include not only high-level business goals such as Make our accounting systems compliant with the Sarbanes-Oxley Act, but also the low-level control objectives necessary to achieve the business aims (e.g., Ensure all servers are patched on a regular basis ). During this step, you should also define the metrics by which you can measure success during the final Measure and Report stage of the compliance process. It is important, therefore, to choose metrics you are sure you can obtain and report on later. These should include both high-level metrics that will be meaningful to IT and business management, as well as more detailed metrics that track progress on the lower-level control objectives. The specific metrics you choose will also be determined by the area of compliance on which you are focusing. For example, if you are focused on change and configuration management, you might define metrics such as percentage of configuration items compliant with change management policy. To avoid confusion and miscommunication, be sure to document and publish the objectives and the metrics for all staff members involved in the compliance effort. A central program office that manages all IT projects or a central compliance program management office focused strictly on compliance are both excellent ways to manage and maintain the compliance effort and to communicate progress on your compliance objectives and metrics to all stakeholders. Baseline With the compliance and control objectives and corresponding metrics in hand, the next step is to identify the organization s starting point. During this step, you are evaluating your current level of compliance versus your defined objectives. Ideally, the baseline process should as automated as possible to ensure accuracy and consistency. The application of the appropriate technology (e.g. discovery tools, configuration data repository, etc.) is an effective means of driving standardization and efficiency in your baseline definition efforts. The result of the baseline step is a gap report, describing where you stand with regards to your specific compliance objectives. Now, you are ready to start improving things. 2

4 Take Action This step involves not only changing your infrastructure and operations, but, perhaps more importantly, also changing your people and your culture. You may need to change the way people work, the processes they follow, and/or the tools they use to achieve compliance. Before proceeding, however, understand that both the size and the nature of the gap are crucial to defining the remedial action you will need to take. The size of the gap is the quantifiable degree of difference between where you are and where you want to be. The nature of the gap is the underlying reason for that difference. While establishing the size of the gap is generally straightforward (e.g. the number of un-patched servers or the percent of unsuccessful changes to the systems under your control), determining the nature of the gap can be a bit more complicated. For example, your baseline may show that 25 percent of the servers are not properly patched. Determining the root cause for this deficiency (e.g. human error, technology failure, or process failure) may not be immediately apparent but is critical to applying the proper remedial actions. Once the size and nature of the gap is defined, remedial actions can take place. As previously mentioned, it is best to automate as much of the remediation process as possible. Automation helps ensure that control objectives are consistently and continuously applied. It also allows organizations to make better use of limited technical resources, allowing senior engineers to define the policies that are then automatically and consistently applied across the infrastructure. Finally, automation can also be leveraged to address process and people gaps. Once a process has been reviewed and improved (if necessary), automating it will ensure it is consistently enforced. Likewise, automation goes a long way toward eliminating human error by removing people from the loop wherever possible and practical. Validate Validation means ensuring the actions taken actually achieved the compliance objectives. Has infrastructure configuration drift been reduced? Has the over-utilization of software licenses been eliminated? This is where you earn the payoff for the care you took in defining your metrics, and for planning for how to capture and analyze those metrics. Validation should be a straightforward exercise of comparing your current-state measurements to the target metrics you previously defined. You don t want, at this stage, to be scrambling to assemble data for validation after the fact. Doing so costs more money, takes more time, and raises the risk of an inaccurate assessment. As with taking action, automated validation can help to cut costs and improve consistency. During validation, take care to identify policy violations that are really exceptions. For example, your server hardening policy might state that FTP must be disabled on all servers. But some servers might have FTP enabled for a valid business reason. In this case, you don t want your compliance fix to get in the way of real work. Exceptions should be documented so they do not repeatedly trigger violation flags during subsequent validation cycles. Continuously Improve By definition, effective compliance requires continuous diligence and improvement. Organizations need to continuously review the effectiveness of their compliance activities. For example, based on the results of the validation step, you may need to revisit your remediation actions to refine processes and/or control policies to more fully achieve the control objectives. Further, continuous improvement goes beyond just meeting compliance goals to ensuring that those goals are met in a cost-effective, sustainable manner. You might, for example, initially meet your infrastructure configuration compliance requirements by hiring 20 temporary workers for two months to manually apply server patches. But by automating that process, you could not only eliminate the extra staff cost, but make it easier to maintain compliance consistently over time. 3

5 Measure and Report The final step in the process is providing external proof that your compliance objectives have been met. During this step, you measure and report on the progress against the objectives defined in the first step. The measurement should be done, to the greatest extent possible, in an automated, consistent, and scheduled way to minimize disruption to users, and to assure consistent and meaningful comparisons over time. A formal communications plan helps ensure that business and technical managers receive the information they need in the form most useful to them, whether that be a detailed report on specific technical changes or a color-coded dashboard highlighting overall progress toward business-level compliance objectives. Depending on the nature of the compliance objectives, this reporting may be done to external auditors or internal business management. In either case, the measurements and resulting information should clearly correspond to the initial goals, and be presented in a format that makes it easy to understand the levels of compliance achieved as well as any remaining gaps. Summary For both legal and business reasons, compliance is not an option but a requirement for the modern IT organization. The risks of financial penalties, lost business, or damaged credibility are too great to ignore. The good news, however, is that the steps that result in effective compliance also deliver the benefits of a better managed IT organization: Lower costs, reduced risk, increased agility, and ongoing improvements in service quality. Those organizations that move most quickly to adopt these best practices in achieving compliance will also be the first to reap business benefits that go far beyond avoiding risk. How BMC Can Help BMC s Business Service Management (BSM) for IT Governance Risk and Compliance solutions help organizations to not only avoid risk, but to do so in a cost-effective and consistent manner. BMC s comprehensive suite of industry-leading BSM tools enable customers to simplify, standardize, and automate their IT operations resulting in substantial value being delivered around the globe. 4

6 Business runs on IT. IT runs on BMC Software. Business thrives when IT runs smarter, faster, and stronger. That s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion. Visit for more information. *121164* BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners BMC Software, Inc. All rights reserved.

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER TABLE OF CONTENTS EXECUTIVE SUMMARY............................................... 1 BUSINESS CHALLENGE: MANAGING CHANGE.................................

More information

SOLUTION WHITE PAPER. IT Business Management and Compliance Ensuring Cloud Governance

SOLUTION WHITE PAPER. IT Business Management and Compliance Ensuring Cloud Governance SOLUTION WHITE PAPER IT Business Management and Compliance Ensuring Cloud Governance Contents EXECUTIVE SUMMARY 1 THE ROLE OF GOVERNANCE AND COMPLIANCE IN THE CLOUD 2 IT PROCESS INTEGRATION 2 CONTINOUS

More information

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture SOLUTION WHITE PAPER BMC Manages the Full Service Stack on Secure Multi-tenant Architecture Table of Contents Introduction................................................... 1 Secure Multi-tenancy Architecture...................................

More information

Streamlining Service Request Processes: A Key to Business Success

Streamlining Service Request Processes: A Key to Business Success Streamlining Service Request Processes: A Key to Business Success best practices WHITE PAPER Table of Contents Executive Summary...1 The Pent-up Need for Service Request Management...2 > Difficult for

More information

Align IT Operations with Business Priorities SOLUTION WHITE PAPER

Align IT Operations with Business Priorities SOLUTION WHITE PAPER Align IT Operations with Business Priorities SOLUTION WHITE PAPER Table of Contents Executive summary............................................... 1 the Need for Aligning IT Operations with Business

More information

Meeting the Challenge of Service Request Management SOLUTION WHITE PAPER

Meeting the Challenge of Service Request Management SOLUTION WHITE PAPER Meeting the Challenge of Request Management SOLUTION WHITE PAPER Table of Contents Executive Summary...1 Why You Should Consider a Solution...2 > The Fragmentation Problem...2 > The Funnel Approach...2

More information

BMC Asset Management SAP Integration

BMC Asset Management SAP Integration TECHNICAL WHITE PAPER BMC Asset Management SAP Integration How to bridge the gap between your company s SAP systems and BMC Asset Management Table of Contents Introduction 1 Procurement and receiving 1

More information

Securing the Service Desk in the Cloud

Securing the Service Desk in the Cloud TECHNICAL WHITE PAPER Securing the Service Desk in the Cloud BMC s Security Strategy for ITSM in the SaaS Environment Introduction Faced with a growing number of regulatory, corporate, and industry requirements,

More information

BMC BSM for PCI DSS Addressing PCI DSS File Integrity Monitoring SOLUTION WHITE PAPER

BMC BSM for PCI DSS Addressing PCI DSS File Integrity Monitoring SOLUTION WHITE PAPER BMC BSM for PCI DSS Addressing PCI DSS File Integrity Monitoring SOLUTION WHITE PAPER TABLE OF CONTENTS INTRODUCTION............................................................... 1» ABOUT PCI DSS FILE

More information

Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER

Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Predictive Intelligence: Identify Future Problems and Prevent Them from Happening BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1

More information

Leveraging a Maturity Model to Achieve Proactive Compliance

Leveraging a Maturity Model to Achieve Proactive Compliance Leveraging a Maturity Model to Achieve Proactive Compliance White Paper: Proactive Compliance Leveraging a Maturity Model to Achieve Proactive Compliance Contents Introduction............................................................................................

More information

Reduce IT Costs by Simplifying and Improving Data Center Operations Management

Reduce IT Costs by Simplifying and Improving Data Center Operations Management Thought Leadership white paper Reduce IT Costs by Simplifying and Improving Data Center Operations Management By John McKenny, Vice President of Worldwide Marketing for Mainframe Service Management, BMC

More information

SOLUTION WHITE PAPER. Align Change and Incident Management with Business Priorities

SOLUTION WHITE PAPER. Align Change and Incident Management with Business Priorities SOLUTION WHITE PAPER Align Change and Incident Management with Business Priorities Table of Contents Executive summary 1 the Need for Business aware Service support processes 2 The Challenge of Traditional

More information

BEST PRACTICES WHITE PAPER. Workload automation: helping cloud computing take flight

BEST PRACTICES WHITE PAPER. Workload automation: helping cloud computing take flight BEST PRACTICES WHITE PAPER Workload automation: helping cloud computing take flight Table OF CONTENTS executive Summary............................................... 1 Why Businesses Are Moving to the

More information

BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER

BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER Table of Contents Executive Summary............................................... 1 New Functionality...............................................

More information

Reduce Risk: Three Best Practices for Integrating Change and Compliance in the Data Center

Reduce Risk: Three Best Practices for Integrating Change and Compliance in the Data Center Thought Leadership white paper Reduce Risk: Three Best Practices for Integrating Change and Compliance in the Data Center By Vick Vaishnavi, vice president of Worldwide Marketing, BMC Software Table OF

More information

BSM for IT Governance, Risk and Compliance: NERC CIP

BSM for IT Governance, Risk and Compliance: NERC CIP BSM for IT Governance, Risk and Compliance: NERC CIP Addressing NERC CIP Security Program Requirements SOLUTION WHITE PAPER Table of Contents INTRODUCTION...................................................

More information

Beyond Provisioning. Ongoing operations of an efficient cloud environment SOLUTION WHITE PAPER

Beyond Provisioning. Ongoing operations of an efficient cloud environment SOLUTION WHITE PAPER Beyond Provisioning Ongoing operations of an efficient cloud environment SOLUTION WHITE PAPER Table of Contents EXECUTIVE SUMMARY............................................... 1 THE ROLE OF OPERATIONS

More information

Release Management for BMC Remedy IT Service Management version 7.0 WHITE PAPER

Release Management for BMC Remedy IT Service Management version 7.0 WHITE PAPER Release Management for BMC Remedy IT Service Management version 7.0 WHITE PAPER Table of Contents Overview...2 Release Management Request Process...3 Associating Relationships to the Release Request...5

More information

The CMDB: The Brain Behind IT Business Value

The CMDB: The Brain Behind IT Business Value Thought Leadership white paper The CMDB: The Brain Behind IT Business Value By Gerry Roy, Director of Solutions Management for BMC Atrium and BMC Service Support, BMC Software TABLE OF CONTENTS Executive

More information

How to Improve Service Quality through Service Desk Consolidation

How to Improve Service Quality through Service Desk Consolidation BEST PRACTICES WHITE PAPER How to Improve Quality through Desk Consolidation By Gerry Roy, Director of Solutions Management for Support, BMC Software, and Frederieke Winkler Prins, Senior IT Management

More information

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................

More information

ROUTES TO VALUE. Business Service Management: How fast can you get there?

ROUTES TO VALUE. Business Service Management: How fast can you get there? ROUTES TO VALUE Business Service : How fast can you get there? BMC Software helps you achieve business value quickly Each Route to Value offers a straightforward entry point to BSM; a way to quickly synchronize

More information

Four Steps to Faster, Better Application Dependency Mapping

Four Steps to Faster, Better Application Dependency Mapping THOUGHT LEADERSHIP WHITE PAPER Four Steps to Faster, Better Application Dependency Mapping Laying the Foundation for Effective Business Service Models By Adam Kerrison, Principal Product Developer, BMC

More information

BMC s Security Strategy for ITSM in the SaaS Environment

BMC s Security Strategy for ITSM in the SaaS Environment BMC s Security Strategy for ITSM in the SaaS Environment TABLE OF CONTENTS Introduction... 3 Data Security... 4 Secure Backup... 6 Administrative Access... 6 Patching Processes... 6 Security Certifications...

More information

Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud

Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud SOLUTION WHITE PAPER Planning a Successful Cloud Strategy Identify existing assets, assess your business needs, and develop a technical and business plan for your cloud Table of Contents Executive Summary

More information

Reining in the Effects of Uncontrolled Change

Reining in the Effects of Uncontrolled Change WHITE PAPER Reining in the Effects of Uncontrolled Change The value of IT service management in addressing security, compliance, and operational effectiveness In IT management, as in business as a whole,

More information

Hybrid Cloud Delivery Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER

Hybrid Cloud Delivery Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER Hybrid Cloud Delivery Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER Contents Executive Summary................................................ 1 Hybrid Cloud Delivery..............................................

More information

Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER

Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1 > Dynamic Thresholding...2

More information

BEST PRACTICES WHITE PAPER. BMC BladeLogic Client Automation and Intel Core vpro Processors

BEST PRACTICES WHITE PAPER. BMC BladeLogic Client Automation and Intel Core vpro Processors BEST PRACTICES WHITE PAPER BMC BladeLogic Client Automation and Intel Core vpro Processors Table of Contents Introduction................................................... 1 About BMC.......................................................

More information

EMC Storage Monitoring

EMC Storage Monitoring White Paper EMC Storage Monitoring It has been years since the introduction of storage-dedicated networks in IT departments. SANs, with disk arrays, fiber switches and dedicated tape libraries have been

More information

BMC BladeLogic Application Release Automation TECHNICAL WHITE PAPER

BMC BladeLogic Application Release Automation TECHNICAL WHITE PAPER BMC BladeLogic Application Release Automation TECHNICAL WHITE PAPER Table of Contents Executive Summary 1 WHY IS THIS CHALLENGING FOR ORGANIZATIONS? 1 Web Application Server Environment 1 the Deployment

More information

BMC Control-M Workload Automation

BMC Control-M Workload Automation solution overview BMC Control-M Workload Automation Accelerating Delivery of Digital Services with Workload Management Table of Contents 1 SUMMARY 2 FASTER AND CHEAPER DYNAMIC WORKLOAD MANAGEMENT Minimize

More information

ITIL, the CMS, and You BEST PRACTICES WHITE PAPER

ITIL, the CMS, and You BEST PRACTICES WHITE PAPER ITIL, the CMS, and You BEST PRACTICES WHITE PAPER Table OF CONTENTS executive Summary............................................... 1 What Is a CMS?...................................................

More information

Benefits of an ITIL Help Desk in the Cloud

Benefits of an ITIL Help Desk in the Cloud SOLUTION WHITE PAPER Benefits of an ITIL Help Desk in the Cloud A New ITIL Solution for Small-to-Medium Businesses Contents Introduction 1 Help Desk Needs in Smaller Environments 1 Power in the Cloud 3

More information

Understanding ITIL Service Portfolio Management and the Service Catalog. An approach for implementing effective service lifecycle management

Understanding ITIL Service Portfolio Management and the Service Catalog. An approach for implementing effective service lifecycle management best practices WHITE PAPER Understanding ITIL Service Portfolio Management and the Service Catalog An approach for implementing effective service lifecycle management Table of Contents Executive Summary...1

More information

Why you need an Automated Asset Management Solution

Why you need an Automated Asset Management Solution solution white paper Why you need an Automated Asset Management Solution By Nicolas Renard, Support and Professional Services Manager, BMC France Table of Contents 1 OVERVIEW Automated Asset Discovery

More information

TECHNICAL WHITE PAPER. Accelerate UNIX-to-Linux Migration Programs with BMC Atrium Discovery and Dependency Mapping

TECHNICAL WHITE PAPER. Accelerate UNIX-to-Linux Migration Programs with BMC Atrium Discovery and Dependency Mapping TECHNICAL WHITE PAPER Accelerate UNIX-to-Linux Migration Programs with BMC Atrium Discovery and Dependency Mapping Table of Contents Who Should Read This Paper? 1 Current Economic Climate is Driving UNIX-to-Linux

More information

Improving PCI Compliance with Network Configuration Automation

Improving PCI Compliance with Network Configuration Automation Improving PCI Compliance with Network Configuration Automation technical WHITE PAPER Table of Contents Executive Summary...1 PCI Data Security Standard Requirements...2 BMC Improves PCI Compliance...2

More information

Cloud Lifecycle Management

Cloud Lifecycle Management Cloud Lifecycle Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER Table of Contents EXECUTIVE SUMMARY............................................... 1 CLOUD LIFECYCLE MANAGEMENT........................................

More information

White Paper. An Overview of the Kalido Data Governance Director Operationalizing Data Governance Programs Through Data Policy Management

White Paper. An Overview of the Kalido Data Governance Director Operationalizing Data Governance Programs Through Data Policy Management White Paper An Overview of the Kalido Data Governance Director Operationalizing Data Governance Programs Through Data Policy Management Managing Data as an Enterprise Asset By setting up a structure of

More information

8 Key Requirements of an IT Governance, Risk and Compliance Solution

8 Key Requirements of an IT Governance, Risk and Compliance Solution 8 Key Requirements of an IT Governance, Risk and Compliance Solution White Paper: IT Compliance 8 Key Requirements of an IT Governance, Risk and Compliance Solution Contents Introduction............................................................................................

More information

Enterprise Cloud Management: Drive business value by balancing speed, cost and risk

Enterprise Cloud Management: Drive business value by balancing speed, cost and risk Enterprise Cloud Management: Drive business value by balancing speed, cost and risk THE RACE TO THE CLOUD The powerful business benefits of cloud computing including faster time-to-market and lower costs

More information

TECHNICAL WHITE PAPER. Monitoring Cisco Hardware with Sentry Software Monitoring for BMC ProactiveNet Performance Management

TECHNICAL WHITE PAPER. Monitoring Cisco Hardware with Sentry Software Monitoring for BMC ProactiveNet Performance Management TECHNICAL WHITE PAPER Monitoring Cisco Hardware with Sentry Software Monitoring for BMC ProactiveNet Performance Management Table of Contents Situation overview 1 Monitoring Cisco UCS Series 1 Monitoring

More information

Total Protection for Compliance: Unified IT Policy Auditing

Total Protection for Compliance: Unified IT Policy Auditing Total Protection for Compliance: Unified IT Policy Auditing McAfee Total Protection for Compliance Regulations and standards are growing in number, and IT audits are increasing in complexity and cost.

More information

White Paper. Getting the Picture: Leveraging Sentry Software Connectors for BMC TrueSight Capacity Optimization

White Paper. Getting the Picture: Leveraging Sentry Software Connectors for BMC TrueSight Capacity Optimization White Paper Getting the Picture: Leveraging Sentry Software Connectors for BMC TrueSight Capacity Optimization The days are long gone when datacenter management could be passive in their use of technology

More information

with Managing RSA the Lifecycle of Key Manager RSA Streamlining Security Operations Data Loss Prevention Solutions RSA Solution Brief

with Managing RSA the Lifecycle of Key Manager RSA Streamlining Security Operations Data Loss Prevention Solutions RSA Solution Brief RSA Solution Brief Streamlining Security Operations with Managing RSA the Lifecycle of Data Loss Prevention and Encryption RSA envision Keys with Solutions RSA Key Manager RSA Solution Brief 1 Who is asking

More information

Designing Compliant and Sustainable Security Programs 1 Introduction

Designing Compliant and Sustainable Security Programs 1 Introduction Designing Compliant and Sustainable Security Programs 1 Introduction The subject of this White Paper addresses several methods that have been successfully employed by DYONYX to efficiently design, and

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

TECHNICAL WHITE PAPER. Introducing BMC Control-M Self-Service

TECHNICAL WHITE PAPER. Introducing BMC Control-M Self-Service TECHNICAL WHITE PAPER Introducing BMC Control-M Self-Service TABLE OF CONTENTS INTRODUCTION............................................ 1 WHY WE NEED SELF SERVICE................................... 1 BMC

More information

Real-Time Security for Active Directory

Real-Time Security for Active Directory Real-Time Security for Active Directory Contents The Need to Monitor and Control Change... 3 Reducing Risk and Standardizing Controls... 3 Integrating Change Monitoring... 4 Policy Compliance... 4 The

More information

Proving Control of the Infrastructure

Proving Control of the Infrastructure WHITE paper The need for independent detective controls within Change/Configuration Management page 2 page 3 page 4 page 6 page 7 Getting Control The Control Triad: Preventive, Detective and Corrective

More information

Copyright 11/1/2010 BMC Software, Inc 1

Copyright 11/1/2010 BMC Software, Inc 1 Copyright 11/1/2010 BMC Software, Inc 1 Copyright 11/1/2010 BMC Software, Inc 2 Copyright 11/1/2010 BMC Software, Inc 3 The current state of IT Service How we work today! INCIDENT SERVICE LEVEL DATA SERVICE

More information

Executive Dashboards: Putting a Face on Business Service Management

Executive Dashboards: Putting a Face on Business Service Management Executive Dashboards: Putting a Face on Business Service best practices WHITE PAPER Table of Contents Executive Summary...1 The Right Information to the Right Manager...2 Begin with Dashboards for IT Managers...2

More information

The Top Ten Business Service Management Principles

The Top Ten Business Service Management Principles Thought Leadership white paper The Top Ten Business Service Management Principles How CIOs and IT Can Drive Business Value By Bill Emmett, Senior Manager of Strategic Marketing, BMC Software Table of Contents

More information

Unleash the Full Value of Identity Data with an Identity-Aware Business Service Management Approach

Unleash the Full Value of Identity Data with an Identity-Aware Business Service Management Approach Unleash the Full Value of Identity Data with an Identity-Aware Business Service Approach best practices WHITE PAPER Table of Contents Executive Summary...1 The Evolution of Identity...2 > From User Account...2

More information

Solution White Paper Build the Right Cloud, Quickly

Solution White Paper Build the Right Cloud, Quickly Solution White Paper Build the Right Cloud, Quickly BMC Express Cloud Table of Contents 1 THE PROMISE OF CLOUD COMPUTING Getting Started 2 SUCCEEDING WITH CLOUD COMPUTING 3 INTRODUCING BMC EXPRESS CLOUD

More information

Asset management guidelines

Asset management guidelines Asset management guidelines 1 IT asset management (ITAM) overview Objective Provide a single, integrated view of agency assets in order to allow agencies to identify the asset location and assess the potential

More information

Software License Asset Management (SLAM) Part III

Software License Asset Management (SLAM) Part III LANDesk White Paper Software License Asset Management (SLAM) Part III Structuring SLAM to Solve Business Challenges Contents The Third Step in SLAM: Optimizing Your Operations.... 3 Benefiting from Step

More information

Effective End-to-End Enterprise Cloud Management

Effective End-to-End Enterprise Cloud Management SOLUTION WHITE PAPER Effective End-to-End Enterprise Cloud Management By combining technologies from BMC and VMware, enterprises and large service providers gain end-to-end management of their cloud infrastructure

More information

Between the Bazaar and the Cathedral. Where ITIL, Business Service Management, and Open Source Converge

Between the Bazaar and the Cathedral. Where ITIL, Business Service Management, and Open Source Converge best practices WHITE PAPER Between the Bazaar and the Cathedral Where ITIL, Business Service Management, and Open Source Converge Table of Contents Executive Summary...1 ITIL and BSM Meet the Bazaar...2

More information

Document Quality Assurance Solutions

Document Quality Assurance Solutions Get the app White Paper Document Quality Assurance Solutions Introduction For most organizations, quality has become a number one priority. The high costs of errors and the recovery from them is driving

More information

Modernizing enterprise application development with integrated change, build and release management.

Modernizing enterprise application development with integrated change, build and release management. Change and release management in cross-platform application modernization White paper December 2007 Modernizing enterprise application development with integrated change, build and release management.

More information

Protecting Business Information With A SharePoint Data Governance Model. TITUS White Paper

Protecting Business Information With A SharePoint Data Governance Model. TITUS White Paper Protecting Business Information With A SharePoint Data Governance Model TITUS White Paper Information in this document is subject to change without notice. Complying with all applicable copyright laws

More information

SOLUTION WHITE PAPER. Remedyforce Powerful Platform

SOLUTION WHITE PAPER. Remedyforce Powerful Platform SOLUTION WHITE PAPER Remedyforce Powerful Platform INTRODUCTION Any type of service desk needs a powerful technology platform to support their customers. However, several challenges arise when attempting

More information

Automated Disaster Recovery With BMC Atrium Orchestrator

Automated Disaster Recovery With BMC Atrium Orchestrator BEST PRACTICES WHITE PAPER Automated Disaster Recovery With BMC Atrium Orchestrator Applying the capabilities of IT Process Automation to help meet the daily challenges faced by Disaster Recovery / IT

More information

Five CIO challenges addressed by better change management.

Five CIO challenges addressed by better change management. Enterprise change management White paper June 2009 Five CIO challenges addressed by better change management. Dominic Tavassoli, IBM Page 2 Contents 2 Introduction 2 Lower the cost of managing change and

More information

White Paper Achieving PCI Data Security Standard Compliance through Security Information Management. White Paper / PCI

White Paper Achieving PCI Data Security Standard Compliance through Security Information Management. White Paper / PCI White Paper Achieving PCI Data Security Standard Compliance through Security Information Management White Paper / PCI Contents Executive Summary... 1 Introduction: Brief Overview of PCI...1 The PCI Challenge:

More information

The Value of Vulnerability Management*

The Value of Vulnerability Management* The Value of Vulnerability Management* *ISACA/IIA Dallas Presented by: Robert Buchheit, Director Advisory Practice, Dallas Ricky Allen, Manager Advisory Practice, Houston *connectedthinking PwC Agenda

More information

The Firewall Audit Checklist Six Best Practices for Simplifying Firewall Compliance and Risk Mitigation

The Firewall Audit Checklist Six Best Practices for Simplifying Firewall Compliance and Risk Mitigation The Firewall Audit Checklist Six Best Practices for Simplifying Firewall Compliance and Risk Mitigation Copyright, AlgoSec Inc. All rights reserved The Need to Ensure Continuous Compliance Regulations

More information

Requirements-Based Testing: Encourage Collaboration Through Traceability

Requirements-Based Testing: Encourage Collaboration Through Traceability White Paper Requirements-Based Testing: Encourage Collaboration Through Traceability Executive Summary It is a well-documented fact that incomplete, poorly written or poorly communicated requirements are

More information

Capacity Planning Use Case: Mobile SMS How one mobile operator uses BMC Capacity Management to avoid problems with a major revenue stream

Capacity Planning Use Case: Mobile SMS How one mobile operator uses BMC Capacity Management to avoid problems with a major revenue stream SOLUTION WHITE PAPER Capacity Planning Use Case: Mobile SMS How one mobile operator uses BMC Capacity Management to avoid problems with a major revenue stream Table of Contents Introduction...................................................

More information

Federation and a CMDB

Federation and a CMDB BEST PRACTICES WHITE PAPER Client Solutions BSM e: bsm@clients.ie t: 01 620 4000 w: www.clients.ie/bsm Federation and a CMDB Table of Contents EXECUTIVE SUMMARY...1 WHAT IS FEDERATION?...2 Federation and

More information

SOLUTION WHITE PAPER. Building a flexible, intelligent cloud

SOLUTION WHITE PAPER. Building a flexible, intelligent cloud SOLUTION WHITE PAPER Building a flexible, intelligent cloud Table of Contents Executive summary 1 Building a hybrid cloud 2 Provision complete cloud services 3 Service catalog 3 The user portal 4 Multi-tier

More information

Verizon 2014 PCI Compliance Report

Verizon 2014 PCI Compliance Report Executive Summary Verizon 2014 PCI Compliance Report Highlights from our in-depth research into the current state of PCI Security compliance. In 2013, 64.4% of organizations failed to restrict each account

More information

Maximize the synergies between ITIL and DevOps

Maximize the synergies between ITIL and DevOps BEST PRACTICES WHITE PAPER Maximize the synergies between ITIL and DevOps By Anthony Orr, Director of Service Management, Office of the CTO, BMC Software TABLE OF CONTENTS EXECUTIVE SUMMARY...............................................

More information

Sarbanes-Oxley Compliance for Cloud Applications

Sarbanes-Oxley Compliance for Cloud Applications Sarbanes-Oxley Compliance for Cloud Applications What Is Sarbanes-Oxley? Sarbanes-Oxley Act (SOX) aims to protect investors and the general public from accounting errors and fraudulent practices. For this

More information

White Paper Achieving GLBA Compliance through Security Information Management. White Paper / GLBA

White Paper Achieving GLBA Compliance through Security Information Management. White Paper / GLBA White Paper Achieving GLBA Compliance through Security Information Management White Paper / GLBA Contents Executive Summary... 1 Introduction: Brief Overview of GLBA... 1 The GLBA Challenge: Securing Financial

More information

Agile enterprise content management and the IBM Information Agenda.

Agile enterprise content management and the IBM Information Agenda. Transforming your content into a trusted, strategic asset Agile enterprise content management and the IBM Information Agenda. Delivering a common information framework for uncommon business agility Highlights

More information

Sarbanes-Oxley: Beyond. Using compliance requirements to boost business performance. An RIS White Paper Sponsored by:

Sarbanes-Oxley: Beyond. Using compliance requirements to boost business performance. An RIS White Paper Sponsored by: Beyond Sarbanes-Oxley: Using compliance requirements to boost business performance The business regulatory environment in the United States has changed. Public companies have new obligations to report

More information

The Age of Audit: The Crucial Role of the 4 th A of Identity and Access Management in Provisioning and Compliance

The Age of Audit: The Crucial Role of the 4 th A of Identity and Access Management in Provisioning and Compliance The Age of Audit: The Crucial Role of the 4 th A of Identity and Access Management in Provisioning and Compliance Consul risk management, Inc Suite 250 2121 Cooperative Way Herndon, VA 20171 USA Tel: +31

More information

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI

Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI BEST PRACTICES WHITE PAPER Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI Table of Contents INTRODUCTION...1

More information

Contract management's effect on in house counsel

Contract management's effect on in house counsel IBM Software Industry Solutions Industry/Product Identifier Contract management's effect on in house counsel Impacting contract visibility, analysis and compliance Emptoris Contract Management Solutions

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments

Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments Three Asset Lifecycle Management Fundamentals for Optimizing Cloud and Hybrid Environments An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for BMC April 2011 IT & DATA MANAGEMENT RESEARCH,

More information

IBM Enterprise Content Management: Streamlining operations for environmental compliance

IBM Enterprise Content Management: Streamlining operations for environmental compliance Solution Brief IBM Enterprise Content Management: Streamlining operations for environmental compliance Highlights Helps improve operational efficiency and lower costs Provides capabilities that enable

More information

Automating Sarbanes-Oxley Compliance Testing for SAP Applications. A Guide to Cost and Time Efficiencies for Annual SOX Compliance Initiatives

Automating Sarbanes-Oxley Compliance Testing for SAP Applications. A Guide to Cost and Time Efficiencies for Annual SOX Compliance Initiatives Background The Sarbanes-Oxley Act of 2002 changed the way publicly held companies manage and, more importantly, control their business. For most companies, the most costly aspect of the legislation is

More information

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes.

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. TECHNOLOGY BRIEF: REDUCING COST AND COMPLEXITY WITH GLOBAL GOVERNANCE CONTROLS CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. Table of Contents Executive

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

BMC Software s ITSM Solutions: Remedy ITSM & Service Desk Express SOLUTION WHITE PAPER

BMC Software s ITSM Solutions: Remedy ITSM & Service Desk Express SOLUTION WHITE PAPER BMC Software s ITSM Solutions: Remedy ITSM & Service Desk Express SOLUTION WHITE PAPER Table of Contents Introduction................................................... 1»» BMC Remedy Service Desk Overview

More information

TRIPWIRE NERC SOLUTION SUITE

TRIPWIRE NERC SOLUTION SUITE CONFIDENCE: SECURED SOLUTION BRIEF TRIPWIRE NERC SOLUTION SUITE TAILORED SUITE OF PRODUCTS AND SERVICES TO AUTOMATE NERC CIP COMPLIANCE u u We ve been able to stay focused on our mission of delivering

More information

Best Practices for PCI DSS V3.0 Network Security Compliance

Best Practices for PCI DSS V3.0 Network Security Compliance Best Practices for PCI DSS V3.0 Network Security Compliance January 2015 www.tufin.com Table of Contents Preparing for PCI DSS V3.0 Audit... 3 Protecting Cardholder Data with PCI DSS... 3 Complying with

More information

Best Practices in Release and Deployment Management

Best Practices in Release and Deployment Management WHITEPAPER Best Practices in Release and Deployment Management Mark Levy Through 2016, a lack of effective release management will contribute up to 80% of production incidents in large organizations with

More information

How to Deliver Measurable Business Value with the Enterprise CMDB

How to Deliver Measurable Business Value with the Enterprise CMDB How to Deliver Measurable Business Value with the Enterprise CMDB James Moore jdmoore@us.ibm.com Product Manager, Business Service, Netcool/Impact 2010 IBM Corporation Agenda What is a CMDB? What are CMDB

More information

Sage ERP Solutions. Ten Signs You Need a New Solution. Have You Outgrown Your Small Business Accounting Software?

Sage ERP Solutions. Ten Signs You Need a New Solution. Have You Outgrown Your Small Business Accounting Software? Ten Signs You Need a New Solution Have You Outgrown Your Small Business Accounting Software? Are you experiencing growing pains? Make the move before the warning signs become too much to ignore... Maintaining

More information

PCI DSS Top 10 Reports March 2011

PCI DSS Top 10 Reports March 2011 PCI DSS Top 10 Reports March 2011 The Payment Card Industry Data Security Standard (PCI DSS) Requirements 6, 10 and 11 can be the most costly and resource intensive to meet as they require log management,

More information

Generally Accepted Recordkeeping Principles

Generally Accepted Recordkeeping Principles Generally Accepted Recordkeeping Principles Information Governance Maturity Model Information is one of the most vital strategic assets any organization possesses. Organizations depend on information to

More information

Alleviating Password Management Demands on Your IT Service Desk SOLUTION WHITE PAPER

Alleviating Password Management Demands on Your IT Service Desk SOLUTION WHITE PAPER Alleviating Password Management Demands on Your IT Service Desk SOLUTION WHITE PAPER Table of Contents Executive Summary...1 The Importance of Automation...2 The Role of Password Management in Modern Business...3

More information

Reducing Cost and Risk Through Software Asset Management

Reducing Cost and Risk Through Software Asset Management RESEARCH SUMMARY NOVEMBER 2013 Reducing Cost and Risk Through Software Asset Management A survey conducted by CA Technologies among delegate attendees at the 2013 Gartner IT Financial, Procurement & Asset

More information

Applying ITIL v3 Best Practices

Applying ITIL v3 Best Practices white paper Applying ITIL v3 Best Practices to improve IT processes Rocket bluezone.rocketsoftware.com Applying ITIL v. 3 Best Practices to Improve IT Processes A White Paper by Rocket Software Version

More information