IVUE System Administration

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1 IVUE System Administration SysAdmin & ivue Admin Page 3 of 78

2 Table of Contents INTRODUCTION TO SYSADMIN... 6 SYSTEM ADMINISTRATION MAIN MENU... 7 SYSTEM ADMINISTRATION LOGIN BACKUP RECOVERY SYSTEM ADMINISTRATION > BACKUP/RECOVERY SYSTEM ADMINISTRATION > BACKUP/RECOVERY > BACKUP > FILES SYSTEM ADMINISTRATION > BACKUP/RECOVERY > BACKUP > DATABASE SYSTEM ADMINISTRATION > BACKUP/RECOVERY > BACKUP > SYSTEM SYSTEM ADMINISTRATION > BACKUP/RECOVERY > RESTORE > FILES SYSTEM ADMINISTRATION > BACKUP/RECOVERY > RESTORE > DATABASE SYSTEM ADMINISTRATION > BACKUP/RECOVERY > TAPE INQUIRY MONITOR/LOGGING SYSTEM ADMINISTRATION > MONITOR/LOGGING SYSTEM ADMINISTRATION > MONITOR/LOGGING > DISK USAGE SYSTEM ADMINISTRATION > MONITOR/LOGGING > SYSTEM PROCESSES SYSTEM ADMINISTRATION > MONITOR/LOGGING > LOGS SYSTEM ADMINISTRATION > MONITOR/LOGGING > LOGS > VIEW LOG SYSTEM ADMINISTRATION > MONITOR/LOGGING > LOGS > WATCH LOG SYSTEM ADMINISTRATION > MONITOR/LOGGING > LOGS > TRUNCATE LOG SYSTEM ADMINISTRATION > MONITORING/LOGGING > LOGS > ACCESS LOG SERVICES SYSTEM ADMINISTRATION > SERVICES SYSTEM ADMINISTRATION > SERVICES > ENVIRONMENT > START/STOP TM SYSTEM ADMINISTRATION > SERVICES > I-NET CRYSTAL-CLEAR > START/STOP SYSTEM ADMINISTRATION > SERVICES > JBOSS > START/STOP SYSTEM ADMINISTRATION > SERVICES > ORACLE > INSTANCE STARTUP SYSTEM ADMINISTRATION > SERVICES > ORACLE > INSTANCE SHUTDOWN SYSTEM ADMINISTRATION > SERVICES > ORACLE > TSN LISTENER CONTROL SYSTEM ADMINISTRATION > SERVICES > ORACLE > INSTANCE USERS SYSTEM ADMINISTRATION > SERVICES > PROGRESS > DATABASE STARTUP SYSTEM ADMINISTRATION > SERVICES > PROGRESS > DATABASE SHUTDOWN SYSTEM ADMINISTRATION > SERVICES > PROGRESS > DATABASE USERS SYSTEM ADMINISTRATION > SERVICES > PROGRESS > REPORT MANAGER STATUS SYSTEM ADMINISTRATION > SERVICES > PROGRESS > REPORT MANAGER SUSPEND SYSTEM ADMINISTRATION > SERVICES > PROGRESS > REPORT MANAGER OPTIONS SYSTEM ADMINISTRATION > SERVICES > PRINTERS > PRINTER STATUS SYSTEM ADMINISTRATION > SERVICES > PRINTERS > QUEUE DISABLE/ENABLE SYSTEM ADMINISTRATION > SERVICES > PRINTERS > PRINT JOB REMOVE ADMIN SYSTEM ADMINISTRATION > ADMIN SYSTEM ADMINISTRATION > ADMIN > CDROM MOUNT SYSTEM ADMINISTRATION > ADMIN > SYSTEM > SHUTDOWN Page 4 of 78

3 SYSTEM ADMINISTRATION > ADMIN > SET UP ROLES SYSTEM ADMINISTRATION > ADMIN > SET UP USERS FAQ S WHAT IS NISC'S RECOMMENDATION FOR TAPE RETENTION? WHAT IS NISC'S RECOMMENDATION FOR TAPE ROTATION? CAN I USE A DISTRIBUTION GROUP RATHER THAN ADDRESSES FOR SYSADMIN NOTIFICATIONS?.. 51 HOW TO S ACCESS AND USE JOB PURGE CHECK IF DISK IS FULL PERFORM A SYSTEM BACKUP SHUT DOWN OR REBOOT SYSTEM STOP AND RESTART INET CRYSTALCLEAR STOP AND RESTART JBOSS VIEW LOGS FROM YOUR LAST UPGRADE VIEW LOGS THAT ARE NOT BACKUP LOGS VIEW LOGS TO SEE IF SCHEDULED BACKUP RAN CORRECTLY INTRODUCTION TO ADMINISTRATION SECURITY OVERVIEW ADMIN > SECURITY > USERS ADMIN > SECURITY > COMPANY ADMIN > SECURITY > ROLES ADMIN > SECURITY > GROUPS ADMIN > SECURITY > OPERATOR MAPPING ADMIN > SECURITY > ENTERPRISE OPTIONS ADMIN > SECURITY > DATA SECURITY PROCESSES ADMIN > PROCESSES ADMIN > PROCESSES > JOB PURGE ADMIN > PROCESSES > SYSTEM > PDF DELETION ADMIN > PROCESSES > MULTISPEAK > MULTISPEAK IMPORT ADMIN > PROCESSES > MULTISPEAK > MULTISPEAK EXPORT Page 5 of 78

4 Introduction to SysAdmin What is SysAdmin? Web-based application used to perform System Administration utilities. Why is it web-based? 1. Make it accessible via a zero-footprint application (no client software to download) 2. It was necessary to have a non-java based tool to control java based applications. Web browser-based application was best choice. SysAdmin in an N-Tier Environment The direction of NISC is to go to a global SysAdmin so that multi-tiered systems can be managed from a central location. Single Tier One system running application server software and databases Multi Tier One system running application server software, another system running databases Application Server Environment, jboss, inet Crystal Clear, Reports, Print Lists, Printers Database Server Oracle, Progress System Naming Convention: <coopid>dbs, <coopid>app, <coopid>ap2 Login to SysAdmin: Single Tier: Multi Tier: or What is the initial username and password for SysAdmin? The initial username/password established by NISC is admin/admin. It is recommended that the password be changed immediately after the system(s) installation. Page 6 of 78

5 System Administration Main Menu After logging into SysAdmin using the login screen, the System Administration Main Menu appears. The main menu is divided into the left navigation panel and the right screen panel. The left navigation panel is divided into the main level folders, subfolders, and screens. The main level folders include: Backup/Recovery, Monitor/Logging, Services, Install/Update, Admin, and Logout. Each of these main levels will expand to include subfolders and/or screens. The right screen panel consists of a System Status panel that uses a series of dashboard lights to indicate potential problems with the system. A green light indicates that particular system category is good. A yellow light indicates a warning or potential problem for that system category. A red light indicates a problem that should be addressed immediately. Both yellow and red lights indicate that the problem has existed for a period of 15 minutes or longer. The thresholds for each system category are: Category Yellow Light Red Light CPU Usage 98% 100% Load Average 3 5 Memory 90% 95% Processes 50% 75% Filesystem 90% Full 95% Full Printers Job(s) in Queue(s) Queue(s) is Disabled Crystal N/A Service is Not Running Page 7 of 78

6 JBoss N/A Service is Not Running Progress N/A Service is Not Running Oracle N/A Service is Not Running You can click on any of the category names on the System Status panel to see more information about that category. The following list shows which screen will be accessed when you click on each category. Category CPU Usage Screen Monitor/Logging > System Information Load Average Monitor/Logging > System Information Memory Processes Filesystem Printers Crystal JBoss Progress Oracle Monitor/Logging > System Information Monitor/Logging > System Information Monitor/Logging > Disk Usage Services > Printers > Printer Status Services > inet Crystal Clear > Start/Stop Services > JBoss > Status Services > Progress > Database Status Services > Oracle > Status You can access the System Administration Help for each screen by clicking on the Help button in the upper right corner of each screen. You can also access the Help Table of Contents by clicking the Show Table Of Contents link in the upper left corner of each help screen. The Table of Contents provides links to each help screen from each item, as well as Previous and Next links in the upper left corner of each help screen. You can navigate through the system as follows. Navigate Using Mouse 1. Click on the main level folder you wish to open. 2. Click on the sub folder located within the main level folder. 3. Click on the screen of choice located within the subtopic folder to display the screen. Navigate Using Arrow Keys 1. Press the Tab key to place the cursor into the Left Navigation. 2. Press the Tab key to move to the main level folder you wish to open and press Enter. 3. Press the Tab key to move to the sub folder located within the main level folder and press Enter. 4. Press the Tab key to move to the topic of choice located within the sub folder and press Enter to display the screen. Page 8 of 78

7 The screen panel displays a Welcome message, a system status message and warning messages, if applicable. The Welcome message includes the version of Sys Admin software currently installed on your system. The System Status message includes the current system time, system up time, number of operating system users currently logged in, and a system load average. This average is shown as last minute, last 5 minutes, and last 15 minutes. Any system or software related warnings will appear in a separate window below the System Status message. Alerts The Alerts area in the bottom left corner of the screen is used to indicate brief system or software related alerts, such as disk space usage, status of updates, etc. Page 9 of 78

8 System Administration Login System Administration > Login Upon launching System Administration from the Launcher, the login screen displays. Enter your User Name and Password and then click the Log In button to access the System Administration Main Menu. Fields/Buttons Username - Enter the user name of the individual logging into the system. Password - Enter the password assigned to the user. Log In - Click the Log In button to log in to the system. Rese - Click the Reset button to reverse all actions for the selected record. Page 10 of 78

9 Backup Recovery System Administration > Backup/Recovery The Backup/Recovery section allows you to run backups on your system, databases, and individual files, as well as restore databases and individual files. You also are given the option to perform a tape inquiry. Backups are always run in the online mode, which means that you can still be logged in and working while the backup is running. It is recommended, however, that transaction processing be kept at a minimum during database backups to ensure a good recovery point in the event a recovery needs to be performed. The following options are available under Backup: Files - Back up selected files and/or folders to tape. Database - Schedule or perform a database backup. System - Create a full-system image onto tape. The following options are available under Restore: Restore > Files - Restore individual files or entire file systems. Restore > Database - The following two buttons are available for a database restore. 1. Restore - Click the Restore button to retrieve an older Oracle export file (.dmp) from tape to disk for the purpose of recovering the database 2. Recover - Click the Recover button to recover a database from an Oracle Export file (.dmp) residing on disk Page 11 of 78

10 Backup Files System Administration > Backup/Recovery > Backup > Files The Backup Files option is to back up selected files and/or directories to tape. A basic understanding of Unix file systems and file structures is necessary to effectively use this screen. The purpose of this screen is to supply data to vendors or other businesses on tape media. Since the tape format requirements may vary from vendor to vendor, several backup methods are provided. Fields/Buttons: Backup Method - This field identifies the type of backup method that will be used to back up the file(s). Valid options are: 1. SysAdmin Backup (Default) - This is the common Unix GTAR type of backup with one difference. A file is placed at the beginning of the tape called the Quick Index. This file contains a listing of all files and folders placed on tape, as well as your answers to the prompts on this screen. The Quick Index allows you to make fast tape inquiries without having to spin through the entire tape to find out its contents. 2. GTAR - This is a common Unix compressed archive file. A GTAR is a compressed tar file. 3. CPIO - This is a common Unix copy archive file. 4. TAR - This is a common Unix uncompressed archive file. 5. Unlabeled - This method streams data directly to the tape device Backup Remarks - Enter any comments you wish to record to the Quick Index file regarding this backup. Backup remarks can explain why the backup tape was created. Device Name - This field identifies the name of the device where the file will be backed up. Results To - Enter the addresses of individuals to be notified of the backup results. Separate multiple addresses with a space. File Names - This field identifies the name of the file you wish to back up. Leave blank to back up all files and subdirectories in the directory you specified in the Relative Directory. Requested By - This field identifies the individual who is requesting the backup. Preview - Click the Preview button to preview the selected backup settings before performing the backup. You must preview the settings to access the Execute button. Relative Directory - This field identifies the directory containing the file(s) to back up. Page 12 of 78

11 Reset - Click the Reset button to reverse any actions taken by clearing the screen of any input. Page 13 of 78

12 Backup Database System Administration > Backup/Recovery > Backup > Database The Backup Database screen allows you to schedule and perform backups to your database. If you are setting up a scheduled database backup for the very first time, a message displays indicating there are no currently scheduled backups. Click the Advanced button to initiate this screen. Fields/Buttons Additional Backup Directories - This field is used to select files, file systems, or directories that will be backed up to tape as part of the database backup process. The most common are: 1. Report - This includes all reports for all applications that reside on your system. These reports reside in the /report file system. It is recommended to include your reports as part of the scheduled database backup in the event any of them are needed to validate information after a database recovery. 2. Programs - This includes all programs supplied as a part of your software. These programs reside in the /pro file system. It is recommended to include your programs as part of the scheduled database backup to ensure the latest software is recovered in the event of a system or database recovery. 3. Users - This includes all user home directories, that is, any Unix operating system user accounts where the home directories would reside in the /usr file system. These should not be confused with the user accounts that are used to login to any of the ivue applications. It is recommended to include the user home directories in the event you have Unix operating system users who store their files on the system. 4. Others - Enter any known files, file systems, or directories that are in use on your system but were not provided as part of the standard suite of software. This could be any custom files that you or your users maintain that you want to include as part of the scheduled database backup process. Back - Click the Back button to return to the previous screen. Backup to Tape - Select this option if you want any of the backup files created by this process to be placed on the selected tape device. The Backup Database process, by default, will place backups in a special directory on disk. By checking this box, the backups created on disk will be placed on tape. It is recommended that backups be placed on tape. Page 14 of 78

13 Device - This is the name of the device where the databases and additional files will be backed up. All backup devices configured on your system will display in this dropdown box. Eject Tape When Completed - Select this option if you want the tape to eject from the tape device after completion of each backup. This is recommended to prevent other backups from overwriting its contents. It is also a good visual indicator to remind you to change tapes each day. /Users - Enter the address(es) of those individuals you would like to have backup messages sent to. These messages include successful completion and error information. Enter each address followed by a carriage return. Oracle Instance Selection - Select this option to back up the Oracle database and all journal files associated with the database. This backup is a physical backup of the database and journal files. Once you have been live for about one month, your service provider will schedule database tuning for your Oracle database. In conjunction with this tuning, database archiving will be available. The archiving process will capture all data changes to your database. You can then apply these changes to an earlier instance backup to roll the database forward to a specific point in time after any kind of system failure. At this time, however, only your service provider database administrator can roll a database forward using the journal files. 2005, Oracle. Oracle is a registered trademark of Oracle Corporation. All rights reserved. Oracle Export Selection - Select this option to export all the information in the database to a dump (.dmp) file. By default, this dump file is placed on disk. To place on tape, select the Backup To Tape option. If your database needs to be recovered, this dump file is used to recover the database to the time when the dump file was created. It is recommended to select all of the Oracle exports listed. Progress Environment Selection - Select this option to back up the ABS databases - HO and LI. These databases reside in a Progress database environment. If there is more than one Progress environment, you will need to select all that you want to backup. It is recommended to select all Progress environments listed. Reset - Click the Reset button to reverse all actions. This does not stop a scheduled job. Run Now Preview - Click the Run Now Preview button to run a database backup immediately, using the currently established settings. You can preview the settings prior to executing the backup. Schedule Backups - Click the Schedule button to Schedule a database backup. Select the day of week and time of day to run the backup. Page 15 of 78

14 Backup System Image System Administration > Backup/Recovery > Backup > System The Backup System option is used to create a full system image on a tape of all the files, file systems and directories on your system. It uses the Storix backup software to produce the backup. You can run a full system image at any time of the day. Typically, if you execute the backup during the day, you can expect only minor impact on performance. However, it is recommended that you execute the backup during off hours so the point of recovery is not impacted by currently running transactions or programs. Note: It is recommended that a full system image backup be created at least once a month. This backup will be critical to restoring your system in the event of a hardware failure. In the event of a hardware failure, the following procedure is required to recover your system. It is intended as a brief overview: 1. Boot the system from the Storix boot CD provided by your system installer. If you cannot locate this CD, please contact Technical Services immediately so one can be created for you. 2. Restore the system using the latest system image backup. 3. Recover your databases and additional files from your latest database backup Storix, Inc. Storix is a registered trademark of Storix, Inc. To run a system image, do the following: 1. Place a tape in the tape drive and wait for it to become ready. 2. Enter your name in the Requested By field. 3. Click the Execute button. The tape will automatically eject at the end of the backup. Note: The Tape Inquiry option under the Backup/Recovery folder of the left navigation panel will not function on a system image backup tape. Fields/Buttons Device Name - This is the name of the device where the system image will be backed up. All backup devices configured on your system will display in this dropdown box. Execute - Click the Execute button to run the system backup. Requested By - This field identifies the individual who is requesting the system backup. Page 16 of 78

15 Restore Files System Administration > Backup/Recovery > Restore > Files The Restore Files option is to restore selected files and/or directories from tape to your system. A basic understanding of UNIX file systems and file structures is necessary to effectively use this screen. Fields/Buttons: Backup Method - This field identifies the type of backup method that was used to back up the file(s). Valid options are: 1. SysAdmin Backup (Default) - This is the common UNIX GTAR type of backup with one difference. A file is placed at the beginning of the tape called the Quick Index. This file contains a listing of all files and folders placed on tape, as well as your answers to the prompts on this screen. The Quick Index allows you to make fast tape inquiries without having to spin through the entire tape to find out its contents. 2. GTAR - This is a common UNIX compressed archive file. A GTAR is a compressed tar file. 3. CPIO - This is a common UNIX copy archive file. 4. TAR - This is a common UNIX uncompressed archive file. 5. Unlabeled - This method streams data directly to the tape device Unix is a registered trademark of The Open Grup in the Unived States and other countries. Device Name - This field identifies the name of the device where the files(s) were backed up and from which they will be restored. Results To - Enter the addresses of individuals to be notified of the restore results. Separate multiple addresses with a space. File Names - This field identifies the name of the file(s) you wish to restore. Leave blank to restore all files and subdirectories in the directory you specified in the To Directory field. Look Up - Click on the Look Up button access the File Selection Lookup dialog box. This dialog box allows you to search for and select files to restore. Requested By - This field identifies the individual who is requesting files to be restored. Preview - Click the Preview button to preview the selected restore settings before restoring the files. You must preview the settings to access the Execute button. Page 17 of 78

16 Reset - Click the Reset button to reverse any actions taken by clearing the screen of any input. Restore Remarks - Enter any comments you wish to record regarding this restore. Restore remarks can explain why it was necessary to restore the files from the backup tape. To Directory - This field identifies the directory to which the file(s) will be restored. Page 18 of 78

17 Restore Database System Administration > Backup/Recovery > Restore > Database The Restore Database screen has two options. You can retrieve an older Oracle export file or recover a database from an Oracle export file. 2005, Oracle. All rights reserved. Oracle is a registered trademark of Oracle Corporation. Fields/Buttons: Recover - Click the Recover button to recover a databse from an Oracle export file (.dmp) residing on disk. Restore - Click the Restore button to retrieve an older Oracle export file (.dmp) from tape to disk for the purpose of recovering the database. Page 19 of 78

18 Tape Inquiry System Administration > Backup/Recovery > Tape Inquiry The Tape Inquiry screen allows you to read the Quick Index file at the beginning of a backup tape for the purpose of listing the contents of the tape. Note: This screen will not display the contents of a system image tape since they are created using Storix software. Fields/Buttons List Contents Of Tape - Click the List Contents Of Tape button to list the contents of the selected tape, including file names, locations, sizes, and dates. Page 20 of 78

19 Monitor/Logging System Administration > Monitor/Logging Page 21 of 78

20 Disk Usage System Administration > Monitor/Logging > Disk Usage The Disk Usage screen displays the mounted file systems and the disk capacity of each, highlighting any that are close to being full. You can monitor disk space on this screen at different intervals by selecting the number of seconds in the drop-down list next to the Refresh field. Note: The Alert box in the lower left reports Alert Messages, for example, Disk Usage (Space). Fields/Buttons Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Page 22 of 78

21 System Processes System Administration > Monitor/Logging > System Processes The System Processes screen displays the time interval since the system was rebooted (up), how many system users are logged in, the average load, the total number of processes, the CPU and memory usage statistics, and detailed information on all the processes running on the system. This screen is a good place to monitor system performance if the system is sluggish. You can change the refresh interval in the Refresh field. To monitor a specific process, you can search for that process using the Match field. Fields/Buttons Match - This field allows you to monitor a specific process by entering that process. When the screen refreshes, only that process will display. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Page 23 of 78

22 Logs System Administration > Monitor/Logging > Logs The Logs screen allows you to view and print the various logs for the system. You can select the View, Watch, Truncate, or Access Log option. Some of the more frequent logs you will use are the Backup and Upgrade logs. Page 24 of 78

23 View Log System Administration > Monitor/Logging > Logs > View Log The View Log screen allows you to view a log file starting with the beginning of the log. This screen is used to view log files created by processes that have already completed. Fields/Buttons: Content Matching - This field allows you to enter in the content name that you wish to match the specific area of interest. Filters log for content matching this pattern. Environment - This field allows you to select which utility information to display. Lines - This field allows you to view a log file from the beginning of the file and specify how many lines you wish to view. Valid selections from the drop-down list include 50, 100, 500, 1,000, 5,000, or 10,000. Log Name - This field allows you to select a specific log to review. Log Name Filter - This field allows you to select specific logs to display based on specific areas of interest, since there are numerous log files. This field is used in conjunction with the Log Level Filter and Content Matching fields to further refine the content. Select a Log Name Filter to select the specific area, and then select the Log Level Filter check box, or fill in the Content Matching to do a search of the log. Log Level Filter - Select this option to filter out lower-level messages from the log. Print Preview - Click the Print Preview button to view a log and then print it to a local printer. Page 25 of 78

24 Watch Log System Administration > Monitor/Logging > Logs > Watch Log The Watch Log screen allows you to monitor changes to a log file by viewing the end of the file and refreshing the view periodically based on your selected refresh rate. This screen is used to watch the progress of a process or job as it is running. Fields/Buttons: Environment - This field allows you to select which utility information to display. Log Name - This field allows you to select a specific log to review. Log Name Filter - This field allows you to select specific logs to display based on specific areas of interest, since there are numerous log files. This field is used in conjunction with the Log Level Filter and Content Matching fields to further refine the content. Select a Log Name Filter to select the specific area, and then select the Log Level Filter check box, or fill in the Content Matching to do a search of the log. Log Level Filter - Select this option to filter out lower-level messages from log. Print Preview - Click the Print Preview button to view a log and then print it to a local printer. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Page 26 of 78

25 Truncate Log System Administration > Monitor/Logging > Logs > Truncate Log The Truncate Log screen allows you to truncate (or reduce) the size of the selected log to a specific number of lines. Fields/Buttons: Current Lines - This field allows you to view the current lines of the log. Environment - This field allows you to select which utility information to display. Log Name - This field allows you to select a specific log to review. Truncate - Click the Truncate button to truncate, or cut, the selected log file to the selected number of lines. Truncate to Lines - This field allows you to select the number of lines to truncate, or cut, the log. Valid options include 0, 10, 50, 100, 500, 1,000, 5,000, 10,000, 50,000, or 100,000. Page 27 of 78

26 Access Log System Administration > Monitoring/Logging > Logs > Access Log The Access Log screen allows you to see which screens have been visited, including the date, time, and by whom. Fields/Buttons: Lines - This field identifies the number of lines to display. The most recently accessed files will display. Options available include 20, 100, 500, and 1,000 lines. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Page 28 of 78

27 Services System Administration > Services Within the Services area, you can stop, start, restart and see the status of your environment, I-net Crystal-Clear TM, JBoss, Oracle, Progress, and your printers i-net software GmbH, Berlin, Germany. All rights reserved. i-net Crystal-Clear is a trademark of i-net software GmbH JBoss Inc. All rights reserved. JBoss is a registered trademark of JBoss Inc. Privacy Policy. 2005, Oracle. Oracle is a registered trademark of Oracle Corporation. All rights reserved Progress Software Corporation. All rights reserved. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Page 29 of 78

28 Environment Start/Stop System Administration > Services > Environment > Start/Stop The Environment Start/Stop screen allows you to stop, restart or view the status of all processes and services for the selected environment. Fields/Buttons: Environment - This field allows you to select the environment which you will be impacting. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Start - Click the Start button to start all processes needed for an environment. Stop - Click the Stop button to stop all processes and services that are running in the environment you select. If a process or service is shared with another environment, that process or service will not be stopped. Note: The Start button is available only if a process required for the environment, like JBoss, is not running JBoss Inc. All rights reserved. JBoss is a registered trademark of JBoss Inc. Privacy Policy. Page 30 of 78

29 i-net Crystal-Clear TM System Administration > Services > i-net Crystal- Clear TM > Start/Stop This screen allows you to stop, start, restart or view the status of i-net Crystal-Clear TM. i- net Crystal Clear software permits Crystal Reports (.rpt files) to run in a UNIX? environment i-net software GmbH, Berlin, Germany. All rights reserved. i-net Crystal-Clear? is a trademark of i-net software GmbH. UNIX is a registered trademark of The Open Group in the United States and other countries. Fields/Buttons: Refresh - Click the Refresh button to specify how often you want the Refresh interval to occur. Valid options include 10, 15, 30, 60, 120, or 300 seconds. Restart - Click the Restart button to restart i-net Crystal-Clear Stop - Click the Stop button to stop i-net Crystal-Clear. View Log - Click the View Log button to view the i-net Crystal-Clear Log File. Page 31 of 78

30 JBoss Start/Stop System Administration > Services > JBoss > Start/Stop The JBoss Start/Stop screen is used to stop, start, restart or view the status of JBoss. JBoss is a mission-critical Java(SM) application server product. It is a J2EE-certified platform commonly used for developing and deploying enterprise Java applications, Web applications, and Portals JBoss Inc. All rights reserved. JBoss is a registered trademark of JBoss Inc. Privacy Policy Sun Microsystems, Inc. All rights reserved. Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Fields/Buttons: Environment - This field identifies which environment to display. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Restart - Click the Restart button to restart JBoss for the selected environment. Start - Click the Start button to start JBoss for the selected environment. Stop - Click the Stop button to stop JBoss for the selected environment. View Log - Click the View Log button to view the JBoss Log File. Page 32 of 78

31 Oracle Instance Startup System Administration > Services > Oracle > Instance Startup The Instance Startup screen allows you to start and view the status of all Oracle? instances configured on your system. 2005, Oracle. All rights reserved. Oracle is a registered trademark of Oracle Corporation. Fields/Buttons: Instance Select - This field allows you to select the Oracle instance you want to start. Hold down the Control key to select multiple instances. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Startup Instance(s) - Click on the Startup Instance(s) button to start the selected Oracle instance(s). Page 33 of 78

32 Oracle Instance Shutdown System Administration > Services > Oracle > Instance Shutdown The Instance Shutdown screen allows you to shut down and view the status of all Oracle instances configured on your system. 2005, Oracle. All rights reserved. Oracle is a registered trademark of Oracle Corporation. Fields/Buttons: Instance Messages - This field displays the instances and related messages when you click on the Shutdown Instance(s) button. Also displayed are the date, time, and type of instance. Instance Select - This field allows you to select the Oracle instance you want to shut down. Hold down the Ctrl key to select multiple instances. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Shutdown Instance(s) - Click on the Shutdown Instance(s) button to shut down the selected Oracle instance(s). Page 34 of 78

33 Oracle TSN Listener Control System Administration > Services > Oracle > TSN Listener Control The TNS Listener Control screen allows you to stop, start, and view the status of the Oracle TNS Listener. The TNS Listener is the service responsible for authenticating remote connections to your Oracle database. 2005, Oracle. All rights reserved. Oracle is a registered trademark of Oracle Corporation. Fields/Buttons: Instance Messages - This field displays the status of the current TNS Listeners on your system. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Start Listener - Click on the Start Listener button to start the TNS Listener. The status of the TNS Listener will display in the Instance Messages field. Stop Listener - Click on the Stop Listener button to stop the TNS Listener. The status of the TNS Listener will display in the Instance Messages field. Page 35 of 78

34 Oracle Instance Users System Administration > Services > Oracle > Instance Users The Instance Users screen allows you to view information about the remote users or applications connected to a selected Oracle instance. 2005, Oracle. All rights reserved. Oracle is a registered trademark of Oracle Corporation. Fields/Buttons: Instance - This field allows you to select an Oracle instance to view. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Page 36 of 78

35 Progress Database Startup System Administration > Services > Progress > Database Startup The Progress > Database Startup screen allows you to start up and view the status of all Progress databases that reside on your system. To start the databases, select the environment you wish to start, then select the database you wish to start, and then click on the Startup Database(s) button Progress Software Corporation. All rights reserved. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Fields/Buttons: Database Select - This field allows you to select the Progress database you want to start. Hold down the Ctrl key to select multiple databases. Environment - This field allows you to select the Progress database you want to start. Hold down the Control key to select multiple databases. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Startup Database(s) - This field allows you to start up the selected database(s). Page 37 of 78

36 Database Shutdown System Administration > Services > Progress > Database Shutdown The Progress > Database Shutdown screen allows you to shut down and view the status of all Progress databases that reside on your system. To shut down the database, select the environment, then select the database you wish to shut down, and click the Shutdown Database(s) button Progress Software Corporation. All rights reserved. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Fields/Buttons: Database Select - This field allows you to select the Progress database you want to shut down. Hold down the Ctrl key to select multiple databases. Environment - This field allows you to select from the drop-down list which utility information you will be looking at. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Shutdown Database(s) - This field allows you to shut down the selected Progress database(s). Page 38 of 78

37 Database Users System Administration > Services > Progress > Database Users The Progress Database Users screen allows you to view information about users who are connected to the Progress ABS database Progress Software Corporation. All rights reserved. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Fields/Buttons: Environment - This field allows you to select from the drop-down field which environment to view. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Page 39 of 78

38 Report Manager Status System Administration > Services > Progress > Report Manager Status The Progress > Report Manager Status screen is used to view the status of the Report Manager for ABS. Select the Environment you wish to view and click the View Log button Progress Software Corporation. All rights reserved. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Fields/Buttons: Environment - This field allows you to select from the drop-down list which utility information you will be looking at. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. View Log - This field allows you to view the log. Page 40 of 78

39 Report Manager Suspend System Administration > Services > Progress > Report Manager Suspend The Progress > Report Manager Suspend screen allows you to suspend or resume the Report Manager for ABS Progress Software Corporation. All rights reserved. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Fields/Buttons: Environments - From the list of environments, check the box next to the Environment for which you wish to resume or suspend the Report Manager. Resume - Click the Resume button to resume the Job Manager. ABS jobs and reports will process when Report Manager is resumed. Suspend - Click the Suspend button to suspend the Job Manager. ABS jobs and reports will not process when Report Manager is suspended Reset - Click the Reset button to reset the screen without taking any action. Page 41 of 78

40 Report Manager Options System Administration > Services > Progress > Report Manager Options Progress Software Corporation. All rights reserved. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. The Report Manager Options screen is used to set up the number of processing threads in Report Manager for ABS. Four thread types, or queues, are used to segment reports and jobs by how long they take to run. Each of the four thread types can use as little as zero and as many as nine threads, or queues, to process jobs or reports. The four thread types are: All - This Report Manager thread type will process all ABS jobs, regardless of length of processing time or priority. Short - Short refers to a short processing time, regardless of the parameters used when running the report or job. This thread type will process all ABS jobs or reports designated as short. Long - Long refers to a long processing time, regardless of the parameters used when running the report or job. This thread type will process all ABS jobs or reports designated as long. Priority - Priority refers to the priority level of the ABS job or report. This thread type will process the highest priority ABS jobs or reports. Fields/Buttons: All - This field represents all threads you want to run in Report Manager for ABS. Valid values are 1-9. The default is 1. Environment - This field allows you to select which environment to view from the dropdown list. Long - This field represents the number of long threads you want to run in Report Manager for ABS. Valid values are 1-9. The default is 1. Priority - This field represents the number of priority threads you want to run in Report Manager for ABS. Valid values are 1-9. The default is 1. Reset - Click the Reset button to reverse all actions for the selected record. Save - Click the Save button to save the current record. Short - This field represents the number of short threads you want to run in Report Manager for ABS. Valid values are 1-9. The default is 1. Start At Boot - Select this option to start the Report Manager threads for the selected environment at system boot. Page 42 of 78

41 Printer Status System Administration > Services > Printers > Printer Status The Printer Status screen displays the status of all printers and the jobs that are processing on them. Fields/Buttons: Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Page 43 of 78

42 Queue Disable/Enable System Administration > Services > Printers > Queue Disable/Enable The Print Queue Disable/Enable screen allows you to enable or disable printing to a specific printer queue. A typical use would be to temporarily disable a broken printer. To disable a printer, select a printer queue from the drop-down list and click the Disable button. To disable a printer, select the Queue from the drop-down list, and then click the Disable button. Fields/Buttons: Disable - Click the Disable button to disable the selected printer queue. If you disable a queue, the Enable button will display for that queue. The Queue field will redisplay, allowing you to choose another queue. Enable - Click the Enable button to enable a printer queue that is currently disabled. This button will appear only if a queue has been disabled. Queue - Select the printer queue you wish to disable/enable from the drop-down field. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Restart - Click the Restart button to restart a printer queue. Page 44 of 78

43 Print Job Remove System Administration > Services > Printers > Print Job Remove The Print Job Remove screen is used to remove any unwanted print jobs from a printer queue. To remove a print job, select the job from the Job drop-down field and click on the Remove button. Fields/Buttons: Job - This field allows you to select the print job you wish to remove from the printer queue. Refresh - This field allows you to specify how often the screen will refresh. Options available include 10, 15, 30, 60, 120, or 300 seconds. Remove - Click the Remove button to remove the selected print job from the queue. Page 45 of 78

44 ADMIN System Administration > Admin Page 46 of 78

45 CDROM Mount System Administration > Admin > CDROM Mount The CDROM Mount screen is used to mount or unmount your CDROM. Click the Mount or Unmount button to perform the action. If the CDROM is mounted, the Unmount button will be available. If the CDROM is currently mounted, the Unmount button will be available. Fields/Buttons: Mount button - Allows the CDROM to mount. Unmount button - If CD is mounted, allows the CDROM to be unmounted. Page 47 of 78

46 System Shutdown System Administration > Admin > System > Shutdown The System Shutdown screen allows you to shut down your system and then reboot your system. Select either the Reboot or Shutdown option, and then click the Preview button. The following warning will display when you click the Preview button: Warning: The system will shutdown (or reboot) when you click Execute. The Execute button becomes available once you have clicked the Preview button. Click the Execute button to continue the shutdown or reboot, or click on the Back Arrow to return to the previous screen. Fields/Buttons: Execute button - Click the Execute button to either shut down or reboot your system. This button will not be available until you click the Preview button. If you decide not to shut down or reboot, click the Back Arrow to return to the previous screen. Preview button - Click the Preview button to preview the system you will be shutting down or rebooting. You must preview the reboot or shutdown before you execute the action. Reboot - Select this option to shut down and restart your system. When you reboot, all your services will be brought down and then back up again. Shutdown - Select this option to shut down your server. You will receive a warning before the system shuts down. You must manually power it up again. Select this option if you need to move your PC, change a battery, or move the UPS. Page 48 of 78

47 Set Up Roles System Administration > Admin > Set Up Roles The Set Up Roles screen allows you to add, modify, and delete which functions a user has access to while logged on to SysAdmin. Fields/Buttons: Add - Click the Add button to add a new role and description to SysAdmin. The New Role screen will display. Enter the new role name and description and click the Execute button to complete the addition. Delete - Select a role from the Role Name field and click the Delete button to delete that role from SysAdmin. The Delete Entry screen will display. Click the Execute button to complete the deletion. Role Name - Select a role from the Role Name field that you wish to update or delete. Standard roles include the following: 1. Support - This role allows access to support screens and is used by software support personnel. 2. Sysadmin - This role allows system-wide access and is used to administer the SysAdmin application. 3. Dbadmin - This role allows access as Database Administrator for selected environments and is used to upgrade databases. 4. Dboper - This role allows access as Database Operator for selected environments and is used to start and stop databases. 5. Oper - This role allows access as operator for selected environments and is used to start and stop services. 6. All - This role allows lowest level of security access and is used for inquiry. Update - Click the Update button to update the description for a role in SysAdmin. The Update Description screen will display. Click the Execute button to complete the update. Page 49 of 78

48 Set Up Users System Administration > Admin > Set Up Users The Set Up Users screen allows you to add, modify or delete SysAdmin users, as well as update a user's password and security information. Fields/Buttons: Add User - Click the Add User button to add a new user to Sys Admin. The Add User screen will display. Delete User - Select a user from the Username field and click the Delete User button to delete the user from Sys Admin. The Delete User screen will display. User Name - Select a user from the User Name field whom you wish to delete from SysAdmin or to modify a password or security setting. Update Password - Select a user from the Username field and click the Update Password button to change the password. The Update Password screen will display. Update Security - Select a user from the User Name field and click the Update Security button. The Update Security screen will display. Page 50 of 78

49 FAQ s What is NISC's recommendation for tape retention? NISC recommends keeping tapes for a period of three years, regardless of tape type. Keep tapes in a cool, dry location to extend the life of the tapes and increase their reliability. What is NISC's recommendation for tape rotation? Keep a minimum of one month's worth of daily database backup tapes, provided you run backups daily. Rotate through your bank of tapes each day, using the oldest first, so you always have at least one month's worth of database backups. Keep a minimum of three month's worth of system image backup tapes, provided you run backups at least once a month. Rotate through your bank of system image tapes, using the oldest first, so you always have at least three month's worth of system image backups. Be sure to label all of your backup tapes accurately to prevent recovery from the wrong tape. Can I use a distribution group rather than addresses for SysAdmin notifications? Yes. If you are using an system, such as Microsoft Exchange or similar, enter the name of the distribution group you have created on the server, followed by "@" (Shift-2) and your domain name. For example: cis-users@mycooperative.coop. Page 51 of 78

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