Frequently Asked Questions Mindful Schools Online Courses. Logging In Navigation s & Forums Tracking My Work Files...

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1 Frequently Asked Questions Mindful Schools Online Courses Short Video tutorials (coming soon) Getting Started How to update your profile and add a picture How to post in a forum How to complete self-reflection questions How to use Message My Teacher & check your messages How to Know What is Required Logging In... 2 What is my username?... 2 Where do I get my password?... 2 What if I can't remember my password?... 2 How can I change my password?... 2 I can t log in!... 2 Navigation... 3 Where is my course and how do I access it later?... 3 What is an enrollment key? (May not apply to your course)... 3 How do I navigate within a course? s & Forums... 3 How do I post to a forum?... 3 How do I edit my post?... 3 Why do I get all of the posts as e- mails?... 3 Where are my forum replies?... 4 Why am I not getting any e- mails and others are?... 4 How can I stop all of these e- mails?... 4 Tracking My Work... 4 How do I know what is required?... 4 How do I know I ve completed the requirements for the week?... 4 Why is there no checkbox even though I completed the activity?... 5 I can t move into the next week why not?... 5 How can I see comments from my guiding teacher or trainer?... 5 Files... 5 How do I view and download documents / audio files?... 5 I can t download a file... 5

2 Profile... 6 How can I change my e- mail address?... 6 How can I update my profile picture?... 6 Issues with AOL... 6 Logging In What is my username? Your username is the first initial of your first name and your last name with no spaces (e.g., John Doe would be jdoe). Where do I get my password? Your password was sent to you directly through Moodle or through the Training Coordinator. Please check your . Although it is not required in Moodle, it is strongly suggested that you change your Moodle password once you login with the the temporary password. What if I can't remember my password? Clicking the "Forgotten Your password?" link underneath the "Login" button on the Mindful Schools Courses login page will send your password to the address assigned to you in Moodle. This e- mail address is usually the address you provided at registration. It may take a couple of minutes to receive your password through . This will ask you to verify that you have requested a password change; after submitting the verification, you will be ed again with a temporary password. Only if you receive an error when trying to retrieve your lost password should you contact the Training Coordinator. Contacting the Training Coordinator prematurely will create further password issues. How can I change my password? To change your password, log in to Moodle and click on your name in the upper-right-hand corner of the window. Once your profile page appears, click on the "Change password" link in the left-hand "Settings" block. Enter your current password into the field, and then type your new password into the appropriate fields. Click the "Save changes" button. I can t log in! Please follow the Forgotten Your Password steps on the login page. It s toward the bottom of the screen just below the area where you log in. If that doesn t work, please complete a support ticket you can find the link to do that on the right side of the log in page.

3 Navigation Where is my course and how do I access it later? To access the course for the first time, click on the name of your course after you log in. What is an enrollment key? (May not apply to your course) An enrollment key is a course-specific password that is assigned by the Training Coordinator. This is different than your Moodle password. The key prevents students who are not officially registered for a course from accessing the material. The key is provided to you by the Training Coordinator through e- mail prior to the start of the course. How do I navigate within a course? Each course consists of a course dashboard with sections underneath for each week of the course. You will be able to access the sections as you complete items and as the course progresses in time. As the course progresses, you ll need to scroll down to see the latest available materials and activities. You can click the name of the course under the blue horizontal menu bar to return to the dashboard from most areas of the course. s & Forums How do I post to a forum? Enter the appropriate forum by clicking on the forum name; forums are identified with a yellow thought bubble icon. After reading the instructions/introduction to the forum, click on the discussion posted by your guiding teacher. Click the orange reply button on the right below your teacher s comment/question. Leave the subject of your forum post as is, and then type the message of your post. Click the "Post to forum" button to submit your forum post. Once you post you ll be able to see other posts. How do I edit my post? Like with once you send it, your post is not editable. So please check that you re ready to submit it before you do so. Because you re composing answers online, we suggest you select your text in the dialogue box and copy it (ctrl C for PC and command C for Mac) before you hit submit. That way you ll be able to paste it if any internet interruption or error occurs (ctrl V for PC, command V for Mac). Why do I get all of the posts as e- mails? If you are receiving s for a particular forum, that means you are subscribed to that forum. By default, you subscribe to the forum once you make a post in it. To unsubscribe to a forum, enter the forum, then click the "Unsubscribe to this forum" link in the left-hand "Settings" block. Some forums, including the News Forum, force all users to subscribe to the forum.

4 Your profile is automatically set up to receive a summary of all the day's forum posts (called a Digest) instead of individual s. We recommend this as the best way to stay informed without being overwhelmed. Where are my forum replies? In most cases, click on the initial post (in the Discussion column on the forum's page) to see the text of the post. Each reply is underneath the initial post to which the reply was made, indented to show the order of the threads. Why am I not getting any e- mails and others are? Chances are your address in your profile is either wrong or disabled. AOL users may also not receive s if the administrator has banned the use of AOL addresses. If you want to get the s, check your in your profile. Also check that you re subscribed to the various forums for each week. How can I stop all of these e- mails? s are an essential part of the way our online course and Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of s you get you could: Edit your profile and change your settings to complete digest. This will allow you to get one a day that shows all of the activity in the forums Tracking My Work How do I know what is required? You ll know items are required if they have an empty green checkbox next to them on the left. You cannot check off the box; it checks off automatically. The self-reflection questions check off when you view them but your entry is required for completing the course. Please do not skip the reflection questions you will not receive a certificate nor will you be able to proceed at a certain point in the course. Other items are offered in the course as optional resources. Those do not have an empty green checkbox next to them. How do I know I ve completed the requirements for the week? If all the empty green checkboxes for the week and subsequent weeks are checked, you ve met the requirements and can move on to the next week once the lesson opens on the specific day/time.

5 Why is there no checkbox even though I completed the activity? Sometimes you need to refresh your browser to trigger the check. But usually it will complete on its own. If your box is not completed it may be that you did not complete the item for instance, a forum discussion activity will check off when you ve posted in the forum. If you haven t done that, it won t check off. I can t move into the next week why not? This could be for a number of reasons: 1. You haven t completed all the required items for the week yet. Check the green boxes next to activities are they all checked off? 2. The next week s lesson is not yet available. Depending on your course, it might not open until Friday morning at 6am PST/9am EST (or whichever time has been given for the course start time). 3. More than 10 days has passed since you ve visited the course or you re behind 10 days or more in the course. Please make arrangements with the Training Coordinator to join a future course. How can I see comments from my guiding teacher or trainer? 1. To access the comments from your self-reflection questions, click on the self-reflection question activity; here you can see any comments provided by the guiding teacher or trainer(s). Files How do I view and download documents / audio files? One of the main uses of Moodle is as a place for students to download and print documents. Moodle allows us to place the document within the context of a particular week/topic. To view a document, simply click on it. I can t download a file If you re having trouble downloading a file, check that it isn t downloading automatically and ending up in your download file. Please take a look there. Another issue that could arise is that the file is offered as one you can view online. To download it you will need to click the icon with a piece of paper and downward facing arrow. This is usually at the top of the document in a gray bar. Click that and follow the prompts to download it. Sometimes the file is a linked media. Look for Linked Media to the left of the activity when you open it and click here to view and select that to open / download the file.

6 Profile How can I change my e- mail address? You can update your profile, including changing your address: 1. Look for "My profile settings." 2. Select the first option, "Edit profile." 3. Your address is in the 3rd block from the top; you can change it there. 4. Scroll to the bottom of the page and click on the "Update profile" button. How can I update my profile picture? 1. You can update your profile picture by looking for My profile settings. 2. Select the option Edit profile. 3. Scroll down and look for a box with a downward facing arrow. Drag and drop your photo there. Then follow the on-screen instructions. If you have trouble dragging and dropping, your browser might not support that. In that case: 1. Scroll to the area where you can upload your user profile under edit profile. 2. Click add. Then choose upload a file. This will open a window so you can choose a photo from your computer. 3. Add a description helpful when images don t appear and for people with visual impairments. Issues with AOL Users who connect to the Internet with AOL may have difficulty viewing pages in Moodle using the AOL browser. These users may wish to download Firefox and connect with that browser. Moodle is currently having issues ing to AOL accounts. If your Moodle account is connected with an AOL address, please change it to another address, if possible.