JOB DESCRIPTION FORM. Location: FHP

Transcription

1 JOB DESCRIPTION FORM Job Title: Clinic Administrator Location: FHP Job Summary: Reports directly to the Chief Executive Officer and responsible for providing administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs of the FHP Clinic. Duties and Responsibilities: 1. Clinic Administration 1.1. Provides administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs. Establishes schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with overall company objectives Maintains liaison with all levels of clinical and administration staff, physicians and outside organizations to coordinate clinic business, accomplish directives and to facilitate the resolution of issues, concerns and problems Develops operating policies and procedures for the FHP Clinic. Ensures compliance with established practices and new policies and keeps employees abreast of current changes and standards. 2. Providers 2.1. Reviews, evaluates and manages the performance of the providers to ensure that their overall performance is aligned with their goals and objectives Performance coaching for the providers who failed to perform and deliver the prescribed and committed level of performance output and standards.

2 Performance counseling providers with behavioral/attitudinal problems. Implements the necessary guidelines on discipline management for erring providers, in accordance with company policies, rules and regulations, due process, and government regulations Provides leadership and direction to ensure the delivery of high quality standards is being provided to our patients. Makes recommendations and implements programs to measure and improve provider/patient relationship. 3. Clinical Nursing 3.1. Manages the Clinical Nursing Team and ensures the delivery of high quality standards of nursing services at the FHP Health Centers, both in Guam and Saipan. Develops and implements TakeCare and FHP Health Center programs involving Clinical Patient Services, Preventive Care Services, Risk Management, Quality Care, Case Management, Community Outreach, and Disease Management Provides leadership and direction for the Clinical Nursing Team, and ensures the delivery of high quality standards of Nursing services, in the following areas: OB/Gyn and Pediatrics Adult Medicine Urgent Care and Surgery Center 3.3. Develops and implements healthcare programs in the areas of Clinical Patient Services, Preventive Care Services, Risk Management, Quality Care, Case Management, Community Outreach, and Disease Management. 4. Pharmacy 4.1. Provides leadership and direction for the Pharmacy team and ensures that dispensation of medicine are properly prescribed by physicians and other health practitioners and provides information to patients about medications and their use. 5. Radiology 5.1. Provides leadership and direction for the Radiology team and oversees the dayto-day operations of the radiology team in the area of diagnostic radiograph such as x-ray, mammography, BMD, echocardiogram as requested by physicians to help diagnose a variety of medical issues. 6. Medical Records

3 6.1. Oversees the activities of the Medical Records Team and ensures that the appointment, report, messenger and audit functions are effectively carried out. 7. Fiscal Management 7.1. Determines fiscal requirements, makes projections and prepares the FHP Clinic s budget. Monitors, verifies and reconciles expenditure of budgeted funds. Prepares financial statements reflecting status of programs and activities Directs the compilation of and/or prepares operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. 8. General Management 8.1. Planning Develops strategic plans and programs for the FHP Clinic and ensures that goals and objectives of the team are properly defined and clearly established Develops policies, guidelines, and implementing procedures and ensures consistent company-wide implementation Develops budgetary plans, programs, and guidelines to ensure the team s strict adherence with financial guidelines and requirements Ensures that operating expenses are well within the prescribed limits of budget plans and fiscal guidelines Organizing Designs and develops the appropriate organization structure for the FHP Clinic Delineates, defines, and streamlines its various functional activities, thereby ensure its effectiveness in maximizing the utilization of both asset and people resources Leading Performs selection and staffing functions for FHP Clinic such as: In collaboration with Human Resources Department, conducts indepth assessment interviews to determine the technical and behavioral competencies of the candidate to ensure that the best from among the qualified candidates are being hired in the company.

4 Adheres to, and implements the philosophy of hiring the best fit and ensures that prospective employees personal values are aligned with the company s corporate values Conducts regular and periodic meetings with the team, to ensure the following: Implementation of all Clinic Administration plans, programs, and projects are strictly adhering to prescribed deadlines and schedules All communications and relevant information pertaining to the team are cascaded to the proper channels within the team in particular, and the organization in general Conducts and implements Performance Improvement Program, through the following: Performance coaching for the staff who failed to perform and deliver the prescribed and committed level of performance output and standards Performance counseling staff with behavioral/attitudinal problems. Implements the necessary guidelines on discipline management for erring employees, in accordance with company policies, rules and regulations, due process, and government regulations Performance mentoring for high potential staff, capable of assuming bigger responsibilities in the future Performs training and development functions, as follows: Designs and develops training programs that are relevant and necessary for the continuous development of the technical competencies of the team Recommends and implements for appropriate training programs that will further enhance and hone the competencies of the staff Conducts training programs, and acts as subject matter expert on training programs pertaining to Clinic Administration Controlling

5 At a high level, develops and formulates performance measures and standards for the Clinic staff, as basis for the conduct of annual performance management review program Reviews and evaluates the performance of the FHP Clinics on regular and periodic basis, and ensures that the overall performance of the clinics are ontrack, and well within the pre-established goals and objectives Consolidates performance status reports of the FHP Clinics as basis for monitoring the weekly progress of the various activities within the clinics. Job Specifications: 1. Education: Bachelors degree in health administration, business, personnel management or related field. Master s preferred. 2. Experience: 10+ years in business or health care management. 3. Licensure and/or Certification Required: N/A 4. Knowledge and Skills Demonstrated leadership and management skills Must possess the ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation Ability to work effectively in a team environment Excellent oral and written communication skills Excellent interpersonal skills Strongly self-motivated; must possess the ability to make independent decisions when circumstances warrant Ability to accept challenging and new projects and to handle multiple projects at one time Strong problem solving skills Working knowledge of reimbursement regulations and nursing practices and procedures, as well as the laws, regulations and guidelines pertaining to healthcare administration

6 Must be able to read and interpret financial records and reports Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices Skill in reporting information that is accurate and complete Ability to organize, prioritize and meet deadlines Understanding of the need for and evidence of consistent respect for confidentiality Ability to maintain composure in stressful situations Skill in establishing and maintaining effective staff relationships and employee morale 5. Behavioral Competencies: Articulates issues or problems from a broader organizational/mission perspective. Builds the case for change and articulates costs and risks for not making change. Willingness to take calculated risks. Recognizes situations of sunk costs and the necessity to shift focus. Leads inspirationally, nurtures commitment to company s vision and shared values. Anticipates and pushes change through the organization, equipping staff to adapt quickly. Facilitates holistic thinking/problem solving and integrates efforts/results Tactfully mitigate conflict and performance development issues in a demeanor that promotes behavioral change. The ability to handle a demanding workload, yet meet positional and company objectives under pressure. Results and accountability driven, with a track record to prove it. Accurate judgment of issues to expend energy to. Able to quickly shift focus. Ability to fully engage employees, capture their loyalty and extend their capabilities.

7 Diplomatic in managing internal dynamics and operations. Effectively manage the engagement and collaboration of groups and functions to achieve a common goal. Accepts accountability for actions and decisions. Wiliness to self-correct, change and grow.