RELEASE NOTES F-Secure and Server Security Version RTM build 435

Transcription

1 RELEASE NOTES F-Secure and Server Security Version RTM build 435 Copyright F-Secure Corporation. All Rights Reserved. Portions Copyright 2004 BackWeb Technologies Inc. Portions Copyright 2003 Commtouch Software Ltd. This product includes software developed by the Apache Software Foundation ( Copyright The Apache Software Foundation. All rights reserved. This product includes PHP, freely available from Copyright The PHP Group. All rights reserved. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit ( Copyright The OpenSSL Project. All rights reserved. This product includes cryptographic software written by Eric Young Copyright Eric Young All rights reserved. This product includes software written by Tim Hudson This product includes optional Microsoft SQL Server 2008 R2 SP1 Express Edition. Copyright 2010 Microsoft Corporation. All rights reserved. This product may be covered by one or more F-Secure patents, including the following: GB , GB , GB , GB , GB , GB , GB General This document contains late-breaking information about F-Secure and Server Security We strongly recommend that you to read the entire document before installing the software. 2. About F-Secure and Server Security F-Secure and Server Security provides protection for your Microsoft Windows Server, Microsoft Exchange Server, Microsoft Small Business Server, Citrix XenApp, and Windows Terminal servers. The solution can be licensed and deployed as F-Secure Server Security, on per-server basis, or F-Secure and Server Security, on per-user or terminal connection basis. F-Secure and Server Security replaces previous F-Secure Anti-Virus for Windows Servers, F-Secure Anti-Virus for Citrix Servers and F-Secure Anti-Virus for Microsoft Exchange products. With F-Secure Server Security license, you can install the following features: Virus and Spyware Protection protects your computer against viruses, trojans, spyware, rootkits and other malware. DeepGuard proactive zero-day protection technology detects unknown threats by monitoring program behavior in real-time and stopping dangerous activities. Web Traffic Scanning detects and blocks malicious content in web traffic (HTTP protocol) to provide additional protection against malware. Browsing Protection protection for your terminal users against web browser exploits and rogue web sites. With F-Secure and Server Security license, you can install the following additional features: Anti-Virus for Microsoft Exchange protects incoming, outgoing, and internal mail traffic and Exchange public folders from malware and other security threats and provides content and attachment filtering. Spam Control detects and filters spam messages from traffic providing real-time protection

2 against all types of spam, regardless of its content, format or language. The solution is available in the following languages: English, German, French, Japanese, Italian, Korean, Spanish, Swedish, and Polish. 3. What's new 3.1 Key features This section describes features and improvements that have been implemented in F-Secure and Server Security RC since F-Secure and Server Security 9.20: F-Secure Policy Manager compatibility added support for the latest version of F-Secure Policy Manager. DeepGuard version 4 advanced behavioral analysis techniques have been added to further improve the malware detection rate. New Browsing protection and Web traffic scanning based on the Network Interceptor Framework to provide smooth protection for Internet browsing independent from the web browser. Microsoft Windows Server 2012 added support for the new server platform. Microsoft Exchange Server 2013 added support for the new Exchange Server version. Bug fixes see the list of fixed issues below. New languages added localization to Swedish and Korean languages. 3.2 Fixed issues from the previous releases This section lists important issues fixed in F-Secure and Server Security release: Recurring issue with high CPU usage of fsgk32 on servers (CTS-87476).pst file deleted on SS 9.20 (CTS-88464) Update downloaded but not installing (CTS-91130) FSMA does not send statistics to PM Server, restarting FSMA would update statistics for once only (CTS-89695/CSEP-222) msi/jar installer exported from PM Console is using SMBIOS GUID always regardless of the choice made while exporting the installer (CTS-87549/CSEP-218) Added support for IE10 in ESS10 (CSEP-161) Consecutive command line scan to network folder failed with error code #12 (open error) after URM-704, Scanner Manager _01 (SPT-2904) ESS 9.20 installation fails / All software components could not be installed (CTS-90471/CTS /CSEP-128) Table of installed hotfixes is not cleaned after upgrade from F-Secure Anti-Virus for Windows Servers to and Server Security 9.20 (CTS-86301) Base policy file on F-Secure Management Server is invalid (CTS-90978/CSEP-223) Cannot quarantine message problem (CTS-90834/CTS-91193/CSEP-126) Scheduled scanning does not work (CTS-79395/CSEP-224) Re-installing Anti-Virus for Windows Servers 9.0 / Server Security 9.20 on top of existing installation changes the display name of FSMA service from Japanese to English (CTS-87949/CSEP-220)

3 Policy-based installation depends on admin.pub located in system Temp folder (CTS-90214/CSEP-264) "C:\.rnd" file is created after ESS installed (CSEP-293) and Server Security product installation on top of Policy Manager overwrites PM-specific Fsaua.cfg (CSEP-267) Underscores removed in body (plain text) when using disclaimer (CTS-88304/CSEP-131) Suspicious mails are processed incorrectly in some cases (CTS-74271/CSEP-134) Customization files are always installed to Program Files\F-Secure\ (CTS-53259) No shell extension scan option for Chinese-language files/folders; Shell extension scanning cannot recognize Japanese file/folder (CTS-91241/CTS-91463/SPT-84/CSEP-32) Resolve addresses from AD (CSEP-274/CTS-90374) "polutil.exe is not found" in fsdiag.log (CSEP-425/CTS-91513) Installing management public key failed (CSEP-378/CTS-91578/CTS-91134) 4. System requirements Before you install the product, we recommend that you review sections in this topic to ensure that your network, hardware, software, and other system components meet the requirements. Note: The minimum hardware requirements may not be sufficient if you run multiple services on the same system. 4.1 System requirements for F-Secure Server Security installation To install F-Secure Server Security, the following minimum hardware and system requirements are recommended. Hardware Computer: Disk space: Internet connection: Any computer that meets the requirements for the supported operating system. 1 GB (1.5 GB free or more is recommended). Internet connection is required to receive updates and use cloud-based detection. 4.2 System requirements for F-Secure and Server Security installation To install F-Secure and Server Security, the following system requirements are additionally recommended. Hardware Computer: Disk space: Internet connection: Any computer that meets the requirements for the supported Microsoft Exchange Server. 10 GB or more. Internet connection is required to receive updates and use virus outbreak, anti-spam and cloud-based detection. 4.3 Supported Operating Systems The product can be installed on a computer running one of the following operational systems: Microsoft Windows Server 2003 with the latest service pack

4 Microsoft Windows Server 2003 R2 Microsoft Windows Server 2008 Microsoft Windows Server 2008 R2 Microsoft Small Business Server 2003 Microsoft Small Business Server 2003 R2 Microsoft Small Business Server 2008 Microsoft Small Business Server 2011, Standard edition Microsoft Small Business Server 2011, Essentials Microsoft Windows Server 2012 Microsoft Windows Server 2012 Essentials All Microsoft Windows Server editions are supported except: Windows Server for Itanium processor Windows DataCenter and HPC editions Windows Storage editions Windows MultiPoint Server Windows Home Server Note: For performance and security reasons, you can install the product only on NTFS partition. 4.4 Supported Microsoft Exchange Servers F-Secure and Server Security can be installed on a computer running the following Microsoft Exchange Server versions: Microsoft Exchange Server 2003 with the latest service pack Microsoft Exchange Server 2007 (64-bit version) with the latest service pack Microsoft Exchange Server 2010 service pack 2, service pack 3 Microsoft Exchange Server 2013 Microsoft Small Business Server 2003 Microsoft Small Business Server 2008 Microsoft Small Business Server 2011, Standard edition The product supports the following roles of Microsoft Exchange Server 2007/2010: Edge Server role Hub Server role Mailbox Server role Combo Server (Mailbox Server and Hub Server roles) Note: The 32-bit version of Microsoft Exchange Server 2007 is not supported. Important: The Collaboration Data Objects for Exchange (CDOEX) update is required if you plan to install F-Secure and Server Security on Microsoft Exchange Server 2007 running on Microsoft Windows Server 2008 R2. The update and installation instructions are available in Microsoft Knowledge Base article It is important to note that the CDOEX update must be installed before installing Microsoft Exchange Server 2007 SP Cluster environments F-Secure and Server Security can be installed on Microsoft Exchange Server clusters. The following cluster configurations are supported: Microsoft Exchange Server 2003 Active-Passive clustering Microsoft Exchange Server 2003 Active-Active clustering

5 Microsoft Exchange Server 2007 Cluster Continuous Replication (CCR) model Microsoft Exchange Server 2007 Single Copy Cluster (SCC) model Microsoft Exchange Server 2010 Database Availability Groups 4.6 SQL Server requirements F-Secure and Server Security requires Microsoft SQL Server for the quarantine management. The following versions of Microsoft SQL Server are recommended to use: Microsoft SQL Server 2005 (Enterprise, Standard, Workgroup or Express Edition) with the latest service pack Microsoft SQL Server 2008 (Enterprise, Standard, Workgroup or Express Edition) Microsoft SQL Server 2008 R2 (Enterprise, Standard, Workgroup or Express Edition) Microsoft SQL Server 2012 (Enterprise, Business Intelligence, Standard, or Express Edition) Microsoft SQL Server 2008 R2 SP1 Express Edition is distributed with the product and can be installed during F-Secure and Server Security Setup. Note: Microsoft.NET Framework version 2.0 and Microsoft Windows Installer 4.5 are required to install Microsoft SQL Server 2008 R2 SP1 Express Edition. They can be downloaded from Microsoft Download Center. If you plan to have Microsoft SQL Server on the same server, install these components before installing F-Secure and Server Security. Important: We do not recommend using MSDE or Microsoft SQL Server 2005/2008/2008R2 Express Edition if you are planning to use the centralized quarantine management or if your organization sends and receives a large amount of s. For more information about the limitations of the Microsoft SQL Server 2005/2008/2008R2 Express Edition or MSDE, see the product manual. 4.7 Supported terminal servers F-Secure and Server Security supports the following terminal server platforms: Microsoft Windows Terminal/RDP Services (on the above mentioned Windows Server platforms) Citrix Presentation Server 4.5 Citrix XenApp 5.0 Citrix XenApp 6.0 Citrix XenApp Centralized management requirements F-Secure Policy Manager or later is required if you plan to centrally manage F-Secure Server Security or F-Secure and Server Security installations. 4.9 Other requirements To administer the product with F-Secure Web Console, one of the following web browser software is required: Microsoft Internet Explorer 7.0 or later Mozilla Firefox 3.0 or later Google Chrome (up-to-date versions) Any other Web browser supporting HTTP 1.0, SSL, Java scripts and cookies may be used as well. Before you log in to F-Secure Web Console, check that JavaScript and cookies are enabled in the browser. You need to add the address of F-Secure Web Console ( to the Trusted sites in the Internet Explorer security options to make sure that F-Secure Web Console works properly. 5. Setup and configuration 5.1 Installation instructions Note: Before you install F-Secure Server Security or F-Secure and Server Security, uninstall any

6 potentially conflicting products, such as other antivirus or server security software. To install the product, you need to log in with administrator-level privileges. Refer to the manual for detailed installation instructions. 5.2 Remote installation Remote installation with F-Secure Policy Manager is possible for F-Secure Server Security only. To deploy F-Secure and Server Security, you need to make the attended installation either locally or over the remote desktop connection. 5.3 Compatibility with F-Secure Policy Manager The product is not compatible with older versions of F-Secure Policy Manager. To administer the product with F-Secure Policy Manager, use version Upgrade installation You can upgrade F-Secure Server Security or F-Secure and Server Security from the previous versions of F-Secure products by running the setup program and following the installation instructions. You can upgrade the following product versions: F-Secure Anti-Virus for Windows Servers 9.0 F-Secure Anti-Virus for Citrix Servers 9.0 F-Secure Anti-Virus for Microsoft Exchange 9.0 or 9.10 F-Secure Server Security 9.20 F-Secure and Server Security 9.20 Refer to the manual for detailed upgrade instructions. Note: Upgrade or reinstall the product above similar PSB products are not supported. Uninstall PSB Sever Security or PSB and Server Security before installing this product. 5.5 Using pre-installed Microsoft SQL Server Microsoft SQL Server 2008 R2 SP1 Express Edition is distributed with the product and included in the product installation package. If you need to use F-Secure and Server Security with your own installation of Microsoft SQL Server, make sure that you select the Mixed mode in the Authentication mode page. To change the authentication mode after the installation, refer to the Microsoft SQL Server documentation. 5.6 Reconfiguration of Quarantine storage During the installation, F-Secure and Server Security is configured to exclude all its working folders from the real-time file scanning to prevent interferences with any operation of the scanning. If the location of the Quarantine storage folder is changed in future, you need to reconfigure the product to exclude the folder from the real-time file scan. Refer to the manual for detailed instructions on adding such exclusions. 5.7 Uninstallation instructions To uninstall F-Secure Server Security or F-Secure and Server Security, use Add or Remove Programs from the Windows Control Panel. Restart the server after uninstalling all the components. Note: Some files and directories may remain under the product installation directory (%ProgramFiles(x86)%\F- Secure), programs data directory (%ALLUSERSPROFILE%\F-Secure), and user s temporary directories (%TEMP%) after you uninstall the product. We recommend that you remove these directories and files manually. 6. Known issues 6.1 Installation and uninstallation Default F-Secure Policy Manager port can be busy on servers with Microsoft Exchange (CTS-62982)

7 When installing F-Secure Policy Manager and F-Secure and Server Security on the same server, make sure that you specify the correct port number of the Policy Manager Server. If you did not specify the correct port number during the installation, you can change it later with F-Secure Web Console. Admin.pub cannot be located during installation on Windows Server Core edition (CTS-69882) When installing the product on Windows Server Core platform, the Browse button in the Setup wizard is not functioning because the common Windows dialog is missing. As the workaround, you can enter the path to the admin.pub file manually. Entering full license key does not activate On Access Scanning and On Demand Scanning immediately (CTS-70470) When your evaluation version of the product expires and you enter the full license key, on-access and on-demand scanning may not be activated immediately and thus not provide full server protection. It may take up to half an hour before the product gets fully functional. In order to speed up the license activation process, you can restart FSGKHS service or reboot the server. Shifting evaluation license from one product to another is not supported You cannot register the evaluation installation of F-Secure Server Security with the full license key for F-Secure and Server Security or vice versa. If you want to purchase a license for different product, uninstall the evaluation product first. 6.2 Virus and Spyware Protection Scanning big folders does not disinfect found malware if scanning is interrupted (CTS-68901) When a manual scan task that was started from the Web Console is interrupted, the admin-defined actions may not take place for found malware or spyware items. You need to run the manual scanning again and wait until it is completed for the actions to take place. Quarantined files are not restored with original file attributes (CTS-67794, CTS-67800) The advanced file attributes (as compression or encryption) as well as symbolic link information are not preserved when a file is placed to the quarantine. Therefore, when the file is restored from the quarantine, it does not get all original attributes back. If the file had originally any of the advanced file attributes set, you need to restore them manually after restoring the file from quarantine. EFS encrypted file cannot be scanned via scheduled scanning (CTS-88303/CSEP-221) Scheduled scan failed to scan an encrypted file with eicar.com inside and returns the error "file cannot be opened". There can be many users on server and every user can have own encrypted files. To scan those files, scanning must run with every user credentials which is impossible. Workaround is to use manual scanning for those files. 6.3 DeepGuard DeepGuard installation requires Microsoft Windows 2003 Server reboot If the product is installed with DeepGuard protection component on Microsoft Windows 2003 Server platforms, you need to restart the server to finalize the installation. DeepGuard 4 does not work on Windows Server bit The 64-bit version of Windows Server 2003 does not include upgraded driver support routines of Microsoft's PatchGuard, which prevents kernel modifications. This makes this specific version of Windows incompatible with DeepGuard. If you are using the 64-bit version of Windows Server 2003, we recommend that you upgrade your operating system to benefit from our award winning DeepGuard technology. 6.4 Browsing Protection Change in Browsing protec on se ngs may look ineffec ve due to caching Sometimes it may seem that a change in Browsing protection settings is not applied, because the browser finds the page content from the cache. Use Ctrl-F5 to ignore the cache and reload the content.

8 Browsing protec on search results Browsing protection does not show safety ratings on search result pages that use HTTPS. 6.5 Web Traffic Scanning Web Traffic Scanning does not handle encrypted traffic The current version of NIF-based Web Traffic Scanning cannot handle the content of encrypted network traffic, e.g. HTTPS protocol. Web Traffic Scanning causes download speed to decrease (CTS-90775/SPT-255) In some cases, the download speed is affected by Web Traffic Scanning resulting in slow download speeds. Web Traffic Scanning can cause delay on network services (SPT-253) Some network services might be affected by Web Traffic Scanning resulting in slower performance of the service (example: initialization of web radio). 6.6 Web Console Manual Scanning does not allow to scan mapped network drives/shares (CTS-70572) When you log in to Web Console, it does not load the full user profile, so you cannot scan a network drive or share from the manual scanning page. Scan network drives/shares with Virus and spyware scanning menu from F-Secure icon in the system tray or with the Scan Folder for Viruses menu from Windows Explorer. Internet Explorer 8 may show the security warning on the login page (CTS-70956) If the session expires, the Web Console returns to the login page automatically. When this happens, Internet Explorer 8 may show the security warning about content that may be delivered using non-secure connection. You can ignore this warning. Web Console might delay on refreshing the page automatically Sometimes after you change and save a new setting (for example, Language of the user interface), there may be a few second delay while the Web Console tries to automatically refresh the page. 6.7 Cluster environments Messages may not be scanned when Exchange is moved from one cluster node to another (CTS-62925) When Exchange cluster groups are moved from one node to another while the product is running on Active- Passive cluster environment, F-Secure Anti-Virus for Microsoft Exchange service can be down for a short time. While the service is down, some messages may not be scanned on the transport level. However, all messages and attachments are scanned without interruptions on the storage level. Incorrect quarantine statistics are shown when Web Console is open on the passive node (CTS-63021) Quarantine and other product statistics are not updated on the passive node as some of the product services are down or suspended. Therefore, when you connect to the Web Console on the passive node, the product status and statistics are not shown correctly. We strongly recommend that you connect to the Web Console using the name or IP address of the cluster instead of the name or IP address of the cluster nodes. 6.8 Disclaimers Disclaimers are not added to messages release from quarantine (CTS-67265) Disclaimers are not added to outbound mails that are manually released from the Quarantine, since it is not possible to say if they are really safe or not. Disclaimer is not added to TNEF mails with empty body (CTS-70123) Disclaimer is not added to TNEF encoded mails with empty body that have no text and no attachments. This problem occurs only on Microsoft Exchange Server Disclaimer is not added to mails if sender/recipient is in the list of trusted senders/recipients (CTS-70124) If the sender or recipient is included to the Trusted Senders or Trusted Recipients list, the disclaimer is not

9 added to the message. 6.9 Quarantine Recipients are not listed for quarantined attachments that are blocked in real-time (CTS-73434) If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine Query without the name of the corresponding recipient mailbox where they have been blocked. However, the information about the mailbox that contains the malicious or disallowed attachment can be found in the product alerts. 7. Contact information and feedback We are looking forward to hearing comments and feedback on the product functionality, usability and performance. Please report any technical issues through the F-Secure support web site: Before sending us a report about your issue, run F-Secure Support Tool FSDiag.exe on the host that is running F-Secure Server Security or F-Secure and Server Security. This utility gathers basic information about hardware, operating system, network configuration and installed F-Secure and third-party software. You can run the F-Secure Support Tool from the Web Console as follows: 1. Log in to the Web Console. 2. Type in the address field of the browser. (If you are accessing the server remotely, use the real IP address of the server instead of ). 3. F-Secure Support Tool starts automatically and the dialog displays the data collection progress. 4. When the tool has finished collecting the data, click Report to download and save the collected data You can also run the FSDiag.exe utility under F-Secure\Common folder. The tool generates a file called FSDiag.tar.gz. 8. F-Secure license terms F-Secure license terms are included in the software. You must read and accept them before you can install and use the software.