F-Secure Anti-Virus for Microsoft Exchange. Deployment Guide

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1 F-Secure Anti-Virus for Microsoft Exchange Deployment Guide

2 "F-Secure" and the triangle symbol are registered trademarks of F-Secure Corporation and F-Secure product names and symbols/logos are either trademarks or registered trademarks of F-Secure Corporation. All product names referenced herein are trademarks or registered trademarks of their respective companies. F-Secure Corporation disclaims proprietary interest in the marks and names of others. Although F-Secure Corporation makes every effort to ensure that this information is accurate, F-Secure Corporation will not be liable for any errors or omission of facts contained herein. F-Secure Corporation reserves the right to modify specifications cited in this document without prior notice. Companies, names and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of F-Secure Corporation. Copyright F-Secure Corporation. All rights reserved. Portions Copyright 2003 Commtouch Software Ltd. Copyright BitDefender. This product includes software developed by the Apache Software Foundation ( Copyright The Apache Software Foundation. All rights reserved. This product includes PHP, freely available from Copyright The PHP Group. All rights reserved. This product includes code from SpamAssassin. The code in the files of the SpamAssassin distribution are Copyright Justin Mason and others, unless specified otherwise in that particular file. All files in the SpamAssassin distribution fall under the same terms as Perl itself, as described in the Artistic License. This product may be covered by one or more F-Secure patents, including the following: GB GB GB GB GB GB GB

3 Contents About This Guide 4 How This Guide Is Organized... 5 Conventions Used in F-Secure Guides... 6 Symbols... 6 Chapter 1 Introduction Overview How F-Secure Anti-Virus for Microsoft Exchange Works Key Features Scanning Methods F-Secure Anti-Virus Mail Server and Gateway Products...16 Chapter 2 Deployment Installation Modes Network Requirements Deployment Scenarios Single Exchange Server (2003/2007/2010) Multiple Exchange 2003 Servers Multiple Exchange Server 2007/2010 Roles Large organization using Exchange 2007/ Centralized Quarantine Management

4 Chapter 3 Installation System Requirements Installation on Microsoft Exchange Server Installation on Microsoft Exchange Server Installation on Microsoft Exchange Server Centralized Management Requirements Other System Component Requirements SQL Server Requirements Additional Windows Components Web Browser Software Requirements Improving Reliability and Performance Centrally Administered or Stand-alone Installation? Installation Overview Installing F-Secure Anti-Virus for Microsoft Exchange After the Installation Importing Product MIB files to F-Secure Policy Manager Console Configuring the Product Upgrading from Previous Product Versions Upgrading the Evaluation Version Uninstalling F-Secure Anti-Virus for Microsoft Exchange...60 Chapter 4 Configuring F-Secure Spam Control Overview Realtime Blackhole List Configuration Configuring Realtime Blackhole Lists Optimizing F-Secure Spam Control Performance...65 Appendix A Deploying the Product on a Cluster 67 A.1 Installation Overview A.2 Creating Quarantine Storage...70 A.2.1 Quarantine Storage in Active-Passive Cluster...70 A.2.2 Quarantine Storage in Active-Active Cluster...75 A.2.3 Creating the Quarantine Storage for a Single Copy Cluster Environment

5 A.2.4 Creating the Quarantine Storage for a Continuous Cluster Replication Environment...85 A.2.5 Creating the Quarantine Storage for a Database Availability Group Environment...89 A.3 Installing the Product...93 A.3.1 Installing on Clusters with Quarantine as Cluster Resource...93 A.3.2 Installing on Clusters with Quarantine on a Dedicated Computer...96 A.4 Administering the Cluster Installation with F-Secure Policy Manager...98 A.5 Using the Quarantine in the Cluster Installation...99 A.6 Using the Product with High Availability Architecture in Microsoft Exchange Server A.7 Uninstallation A.8 Troubleshooting Appendix B Services and Processes 103 B.1 List of Services and Processes Technical Support 108 F-Secure Online Support Resources Web Club Virus Descriptions on the Web About F-Secure Corporation 3

6 ABOUT THIS GUIDE How This Guide Is Organized... 5 Conventions Used in F-Secure Guides

7 About This Guide 5 How This Guide Is Organized F-Secure Anti-Virus for Microsoft Exchange Deployment Guide is divided into the following chapters: Chapter 1. Introduction. General information about F-Secure Anti-Virus for Microsoft Exchange and other F-Secure Anti-Virus Mail Server and Gateway products. Chapter 2. Deployment. Instructions and examples how to set up your network environment before you can install F-Secure Anti-Virus for Microsoft Exchange. Chapter 3. Installation. Instructions how to install and set up F-Secure Anti-Virus for Microsoft Exchange. Chapter 4. Configuring F-Secure Spam Control. Instructions on how to configure F-Secure Spam Control. Appendix A. Deploying the Product on a Cluster. Instructions how to deploy and use F-Secure Anti-Virus for Microsoft Exchange on a cluster. Appendix B. Services and Processes. Describes services, devices and processes of F-Secure Anti-Virus for Microsoft Exchange. Technical Support. Contains the contact information for assistance. About F-Secure Corporation. Describes the company background and products. See the F-Secure Policy Manager Administrator's Guide for detailed information about installing and using the F-Secure Policy Manager components: F-Secure Policy Manager Console, the tool for remote administration of F-Secure Anti-Virus for Microsoft Exchange. F-Secure Policy Manager Server, which enables communication between F-Secure Policy Manager Console and the managed systems.

8 l 6 Conventions Used in F-Secure Guides This section describes the symbols, fonts, and terminology used in this manual. Symbols WARNING: The warning symbol indicates a situation with a risk of irreversible destruction to data. IMPORTANT: An exclamation mark provides important information that you need to consider. REFERENCE - A book refers you to related information on the topic available in another document. NOTE - A note provides additional information that you should consider. TIP - A tip provides information that can help you perform a task more quickly or easily. An arrow indicates a one-step procedure. Fonts Arial bold (blue) is used to refer to menu names and commands, to buttons and other items in a dialog box. Arial Italics (blue) is used to refer to other chapters in the manual, book titles, and titles of other manuals. Arial Italics (black) is used for file and folder names, for figure and table captions, and for directory tree names. Courier New is used for messages on your computer screen. Courier New bold is used for information that you must type.

9 CHAPTER 2 7 SMALL CAPS (BLACK) is used for a key or key combination on your keyboard. Arial underlined (blue) is used for user interface links. Arial italics is used for window and dialog box names. PDF Document For More Information This manual is provided in PDF (Portable Document Format). The PDF document can be used for online viewing and printing using Adobe Acrobat Reader. When printing the manual, please print the entire manual, including the copyright and disclaimer statements. Visit F-Secure at for documentation, training courses, downloads, and service and support contacts. In our constant attempts to improve our documentation, we would welcome your feedback. If you have any questions, comments, or suggestions about this or any other F-Secure document, please contact us at documentation@f-secure.com.

10 1 INTRODUCTION Overview... 9 How F-Secure Anti-Virus for Microsoft Exchange Works Key Features Scanning Methods F-Secure Anti-Virus Mail Server and Gateway Products

11 CHAPTER 1 9 Introduction 1.1 Overview Malicious code, such as computer viruses, is one of the main threats for companies today. In the past, malicious code spread mainly via disks and the most common viruses were the ones that infected disk boot sectors. When users began to use office applications with macro capabilities - such as Microsoft Office - to write documents and distribute them via mail and groupware servers, macro viruses started spreading rapidly. After the millennium, the most common spreading mechanism has been the . Today about 90% of viruses arrive via . s provide a very fast and efficient way for viruses to spread themselves without any user intervention and that is why worm outbreaks, like Sober, Netsky and Bagle, have caused a lot of damage around the world. F-Secure Anti-Virus Mail Server and Gateway products are designed to protect your company's mail and groupware servers and to shield the company network from any malicious code that travels in HTTP or SMTP traffic. In addition, they protect your company network against spam. The protection can be implemented on the gateway level to screen all incoming and outgoing (SMTP), web surfing (HTTP and FTP-over-HTTP) and file transfer (FTP) traffic. Furthermore, it can be implemented on the mail server level so that it does not only protect inbound and outbound traffic but also internal mail traffic and public sources, such as public folders on Microsoft Exchange servers. Providing the protection already on the gateway level has plenty of advantages. The protection is easy and fast to set up and install, compared to rolling out antivirus protection on hundreds or thousands of workstations. The protection is also invisible to the end users which ensures that the system cannot be by-passed and makes it easy to maintain. Of course, protecting the gateway level alone is not enough to provide a complete antivirus solution; file server and workstation level protection is needed, also. Why clean 1000 workstations when you can clean one attachment at the gateway level?

12 How F-Secure Anti-Virus for Microsoft Exchange Works F-Secure Anti-Virus for Microsoft Exchange is designed to detect and disinfect viruses and other malicious code from transmissions through Microsoft Exchange Server. Scanning is done in real time as the mail passes through Microsoft Exchange Server. On-demand scanning of user mailboxes and public folders is also available. Scanning Attachments and Message Bodies Flexible and Scalable Anti-Virus Protection Alerting Powerful and Always Up-to-date F-Secure Anti-Virus for Microsoft Exchange scans attachments and message bodies for malicious code. It can also be instructed to remove particular attachments according to the file name or the file extension. If the intercepted mail contains malicious code, F-Secure Anti-Virus for Microsoft Exchange can be configured to disinfect or drop the content. Any malicious code found during the scan process can be placed in the Quarantine, where it can be further examined. Stripped attachments can also be placed in the Quarantine for further examination. F-Secure Anti-Virus for Microsoft Exchange is installed on Microsoft Exchange Server and it intercepts mail traveling to and from mailboxes and public folders. The messages and documents are scanned with the scanning component, F-Secure Content Scanner Server, which also disinfects the infected messages. F-Secure Anti-Virus for Microsoft Exchange has extensive alerting functions, which means that the system administrator can specify a recipient, such as the network administrator, to be notified about the infection found in the data content. F-Secure Anti-Virus for Microsoft Exchange uses the award-winning F-Secure Anti-Virus techniques and scanning engines to ensure the highest possible detection rate and disinfection capability. The F-Secure Anti-Virus definition databases are updated typically multiple times a day and they provide F-Secure Anti-Virus for Microsoft Exchange an always up-to-date protection capability.

13 CHAPTER 1 11 Introduction F-Secure Anti-Virus scanner consistently ranks at the top when compared to competing products. Our team of dedicated virus researchers is on call 24-hours a day responding to new and emerging threats. In fact, F-Secure is one of the only companies to release tested virus definition updates continuously, to make sure our customers are receiving the highest quality service and protection. Virus and Spam Outbreak Detection Stand-alone and Centralized Administration Modes Scalability and Reliability Easy to Administer Massive spam and virus outbreaks consist of millions of messages which share at least one identifiable pattern that can be used to distinguish the outbreak. Any message that contains one or more of these patterns can be assumed to be a part of the same spam or virus outbreak. F-Secure Anti-Virus for Microsoft Exchange can identify these patterns from the message envelope, headers and body, in any language, message format and encoding type. It can detect spam messages and new viruses during the first minutes of the outbreak. F-Secure Anti-Virus for Microsoft Exchange can be installed either in stand-alone or centrally administered mode. Depending on how it has been installed, F-Secure Anti-Virus for Microsoft Exchange is managed either with the F-Secure Anti-Virus for Microsoft Exchange Web Console or F-Secure Policy Manager. F-Secure Policy Manager provides a scalable way to manage the security of multiple applications on multiple operating systems, from one central location. F-Secure Policy Manager is comprised of two components, F-Secure Policy Manager Console and F-Secure Policy Manager Server, which are used to administer applications. They are seamlessly integrated with the F-Secure Management Agents that handle all management functions on local hosts. If F-Secure Anti-Virus for Microsoft Exchange is installed in stand-alone mode it can be managed with the web-based user interface. If F-Secure Anti-Virus for Microsoft Exchange has been installed in centrally administered configuration, it is managed with F-Secure Policy Manager. With its graphical user interface, F-Secure Policy Manager Console provides a centralized view of the domains and hosts in your network, lets you configure the security policies for all F-Secure

14 12 components and set up scheduled scans and run manual scanning operations. F-Secure Policy Manager receives status information from F-Secure Anti-Virus for Microsoft Exchange. F-Secure Policy Manager Server is the server side component that handles communication between F-Secure Anti-Virus for Microsoft Exchange and F-Secure Policy Manager Console. It exchanges security policies, software updates, status information, statistics, alerts, and other information between F-Secure Policy Manager Console and all managed systems. Figure 1-1 (1) arrives from the Internet to F-Secure Anti-Virus for Microsoft Exchange, which (2) filters malicious content from mails and attachments, and (3) delivers cleaned files forward.

15 CHAPTER 1 13 Introduction 1.3 Key Features F-Secure Anti-Virus for Microsoft Exchange provides the following features and capabilities. Superior Protection Superior detection rate with multiple scanning engines. Scanning engines updated automatically with the latest versions. Automatic malicious code detection and disinfection. The grayware scan detects spyware, adware, dialers, joke programs, remote access tools, and any other unwelcome files and programs. Heuristic scanning detects also unknown Windows and macro viruses. Recursive scanning of ARJ, BZ2, CAB, GZ, JAR, LZH, MSI, RAR, TAR, TGZ, Z and ZIP archive files. Automatic and consistent virus definition database updates. Suspicious and unsafe attachments can be stripped away from s. Password protected archives can be treated as unsafe. Intelligent file type recognition. Message filtering based on keywords in message subjects and text. Virus Outbreak Detection The virus outbreak detection is an additional active layer of protection that automatically detects virus outbreaks and quarantines suspicious messages. Virus outbreaks are transparently detected and infected messages are quarantined before the outbreak becomes widespread. Quarantined unsafe messages can be reprocessed automatically.

16 14 Transparency and Scalability Viruses are intercepted before they can enter the network and spread out on workstations and servers. Real-time scanning of internal, inbound and outbound mail messages and public folder notes. Automatic protection of new mailboxes and public folders. Total transparency to end-users. Users cannot bypass the system, which means that messages and documents cannot be exchanged without scanning. Management Controlling and monitoring the behavior of the products remotely. Starting predefined operations remotely. Monitoring statistics provided by the products remotely with F-Secure Policy Manager or F-Secure Anti-Virus for Microsoft Exchange Web Console. Possibility to configure and manage stand-alone installations with the convenient F-Secure Anti-Virus for Microsoft Exchange Web Console. You can manage and search quarantined content with the F-Secure Anti-Virus for Microsoft Exchange Web Console. When F-Secure Anti-Virus for Windows Servers is installed on the same computer, both products can be administered with the common web-based user interface. Protection against Spam Possible spam messages are transparently detected before they become widespread. Efficient spam detection based on different analyses on the content. Multiple filtering mechanisms guarantee the high accuracy of spam detection. Spam messages can be separated from legitimate messages and processed using the Spam Confidence Levels. Spam detection works in every language and message format.

17 CHAPTER 1 15 Introduction 1.4 Scanning Methods Virus Scanning The virus scan uses virus definition databases to detect and disinfect viruses. Virus definition databases are updated typically multiple times a day and they provide an always up-to-date protection capability. Heuristic Scanning The heuristic scan analyzes files for suspicious code behavior so that the product can detect unknown malware. Proactive Virus Threat Detection The proactive virus threat detection analyzes messages for possible virus patterns and security threats. All possibly harmful messages are quarantined as unsafe. The proactive virus threat detection can detect new viruses during the first minutes of the outbreak. Grayware Scanning The grayware scan detects applications that have annoying or undesirable behavior that can reduce the performance of computers on the network and introduce significant security risks to your organization. Grayware includes spyware, adware, dialers, joke programs, remote access tools, and any other unwelcome files and programs that can perform a variety of undesired and threatening actions, such as irritating users with pop-up windows, logging user key strokes, and exposing the computer to vulnerabilities.

18 F-Secure Anti-Virus Mail Server and Gateway Products The F-Secure Anti-Virus product line consists of workstation, file server, mail server, gateway and mobile products. F-Secure Anti-Virus for Microsoft Exchange protects your Microsoft Exchange users from malicious code contained within files they receive in mail messages and documents they open from shared databases. Malicious code is also stopped in outbound messages and in notes being posted on public folders. The product operates transparently and scans files in the Exchange Server Information Store in real-time. Manual and scheduled scans of user mailboxes and public folders are also supported. F-Secure Internet Gatekeeper for Linux provides a high-performance solution at the Internet gateway level, stopping viruses and other malicious code before they spread to end users desktops or corporate servers. The product scans SMTP, HTTP, FTP and POP3 traffic for viruses, worms and trojans, and blocks and filters out specified file types. ActiveX and Java code can also be scanned or blocked. The product receives updates automatically from F-Secure, keeping the virus protection always up to date. A powerful and easy-to-use management console simplifies the installation and configuration of the product. F-Secure Messaging Security Gateway delivers the industry s most complete and effective security for . It combines a robust enterprise-class messaging platform with perimeter security, antispam, antivirus, secure messaging and outbound content security capabilities in an easy-to-deploy, hardened appliance.

19 2 DEPLOYMENT Installation Modes Network Requirements Deployment Scenarios

20 Installation Modes F-Secure Anti-Virus for Microsoft Exchange can be installed either in stand-alone or centrally administered mode. In stand-alone installation, F-Secure Anti-Virus for Microsoft Exchange is managed with Web Console. In centrally administered mode, it is managed centrally with F-Secure Policy Manager components: F-Secure Policy Manager Server and F-Secure Policy Manager Console. To administer F-Secure Anti-Virus for Microsoft Exchange in the centrally administered mode, you have to install the following components: F-Secure Policy Manager Server (on a dedicated machine) F-Secure Policy Manager Console (on the administrator's machine or on the same machine with F-Secure Policy Manager Server). For up-to-date information on supported platforms, see F-Secure Policy Manager Release Notes.

21 CHAPTER 2 19 Deployment 2.2 Network Requirements This network configuration is valid for all scenarios described in this chapter. Make sure that the following network traffic can pass through: Service Process Inbound ports Outbound ports F-Secure Content Scanner Server %ProgramFiles%\F-Secure\Cont ent Scanner Server\fsavsd.exe (TCP) (on localhost only) DNS (53, UDP/TCP), HTTP (80) or another known port used for HTTP proxy F-Secure Anti-Virus for Microsoft Exchange Web Console F-Secure Automatic Update Agent F-Secure Network Request Broker F-Secure Management Agent F-Secure Quarantine Manager F-Secure World Map Reporting Service %ProgramFiles%\F-Secure\Web User Interface\bin\fswebuid.exe %ProgramFiles%\F-Secure\FSA UA\program\fsaua.exe %ProgramFiles%\F-Secure\Com mon\fnrb32.exe %ProgramFiles%\F-Secure\Com mon\fameh32.exe %ProgramFiles%\F-Secure\Quar antine Manager\fqm.exe %ProgramFiles%\F-Secure\Cont ent Scanner Server\fswmrsvc.exe DNS (53, UDP and TCP), 1433 (TCP), only with the dedicated SQL server - DNS (53, UDP and TCP), HTTP (80) and/or another port used to connect to F-Secure Policy Manager Server - DNS (53, UDP/TCP), HTTP (80) or another port used to connect to F-Secure Policy Manager Server - DNS (53, UDP/TCP), SMTP (25) - DNS (53, UDP/TCP), 1433 (TCP), only with the dedicated SQL server - DNS (53, UDP/TCP), SMTP (25)

22 Deployment Scenarios Depending on how the Microsoft Exchange Server roles are deployed in your environment, you might consider various scenarios of deploying F-Secure Anti-Virus for Microsoft Exchange. There are various ways to deploy F-Secure Anti-Virus for Microsoft Exchange that are suitable to different environments: If you have just a single Microsoft Exchange Server, see Single Exchange Server (2003/2007/2010), 21. If you have multiple Microsoft Exchange Servers, see Multiple Exchange 2003 Servers, 22. If you have multiple Microsoft Exchange Servers with Exchange Edge and Mailbox Server roles, see Multiple Exchange Server 2007/2010 Roles, 23. If you have multiple Microsoft Exchange Servers deployed on dedicated servers with server roles and possibly clustered mailbox servers, see Large organization using Exchange 2007/ 2010, 24. If you have multiple Microsoft Exchange Server installations and you want to configure the product to use one SQL server and database for the quarantine management, see Centralized Quarantine Management, 26.

23 CHAPTER 2 21 Deployment Single Exchange Server (2003/2007/2010) Your organization has a single server (Microsoft Exchange Server 2003/ 2007/2010 or Microsoft Small Business Server 2003/2008) that holds all mailboxes, public folders and sends and receives all inbound and outbound messages over SMTP. Usually, the server is located behind the firewall or router. Installing F-Secure Anti-Virus for Microsoft Exchange Install F-Secure Anti-Virus for Microsoft Exchange to the server running Microsoft Exchange Server or Microsoft Small Business Server. Administration Modes You can install the product in stand-alone mode and administer it with the Web Console. The product receives anti-virus and spam database updates from F-Secure Update Server.

24 Multiple Exchange 2003 Servers Your organization has multiple Microsoft Exchange Server 2003 installations. Usually, the front-end server is located in the perimeter network and receives inbound mail using SMTP and forwards all messages to the back-end server. The back-end Exchange server holds all mailboxes and public folders. In a larger organization, back-end servers may be clustered. Installing F-Secure Anti-Virus for Microsoft Exchange Install F-Secure Anti-Virus for Microsoft Exchange to both front-end and back-end Exchange servers. In addition, the front-end server can be protected with F-Secure Spam Control. Administration Modes Install F-Secure Policy Manager Server on a dedicated server or on the same server with one of Exchange servers. You can administer the product with F-Secure Policy Manager Console. When you install the product, configure each installation to connect to the same F-Secure Policy Manager Server.

25 CHAPTER 2 23 Deployment The product installations receive anti-virus and spam database updates from F-Secure Policy Manager Server, which receives updates from F-Secure Update Server Multiple Exchange Server 2007/2010 Roles Your organization has multiple Microsoft Exchange Server 2007/2010 installations. Exchange Edge and Mailbox Server roles are deployed to separate servers and the Hub Server is deployed either on a separate server or on the same server with the Mailbox Server. The Edge Server handles incoming and outgoing messages using SMTP and Mailbox Server holds all mailboxes and public folders and Hub Server routes mail traffic between Exchange servers. Installing F-Secure Anti-Virus for Microsoft Exchange Install F-Secure Anti-Virus for Microsoft Exchange to all servers where Exchange Edge, Hub and Mailbox Server roles are deployed. In addition, the Edge server can be protected with F-Secure Spam Control. If the Exchange role is changed later, the product has to be reinstalled.

26 24 Administration Modes Install F-Secure Policy Manager Server on a dedicated server or on the same server with one of Exchange servers. You can administer the product with F-Secure Policy Manager Console. When you install the product, configure each installation to connect to the same F-Secure Policy Manager Server. The product installations receive anti-virus and spam database updates from F-Secure Policy Manager Server, which receives updates from F-Secure Update Server Large organization using Exchange 2007/2010 Your organization has multiple Microsoft Exchange Server 2007/2010 installations. All Exchange roles are deployed on dedicated servers. Mailbox servers are possibly clustered.

27 CHAPTER 2 25 Deployment Installing F-Secure Anti-Virus for Microsoft Exchange Install F-Secure Anti-Virus for Microsoft Exchange to the server where Exchange Edge, Hub and Mailbox Server roles are deployed. In addition, the Edge server can be protected with F-Secure Spam Control. Do not install the product to Client Access or Unified Messaging Server roles. Installing F-Secure Spam Control F-Secure Spam Control can be installed on the Edge server. Administration Modes Install F-Secure Policy Manager Server on a dedicated server. You can administer the product with F-Secure Policy Manager Console. When you install the product, configure each installation to connect to the same F-Secure Policy Manager Server. The product installations receive anti-virus and spam database updates from F-Secure Policy Manager Server, which receives updates from F-Secure Update Server.

28 Centralized Quarantine Management Your organization has multiple Microsoft Exchange Server installations. For example, you have front-end and back-end servers running Exchange Server 2003, or a network configuration with Edge and Mailbox roles running Exchange Server 2007/2010. Microsoft SQL Server is installed on a dedicated server or on the server running F-Secure Policy Manager Server.

29 CHAPTER 2 27 Deployment Installing F-Secure Anti-Virus for Microsoft Exchange When you install the product, configure each installation to use the same SQL server and database. Make sure that the SQL server, the database name, user name and password are identical in the quarantine configuration for all F-Secure Anti-Virus for Microsoft Exchange installations. Make sure that all the servers are allowed to communicate with the SQL server using mixed mode authentication. For more information, see Enabling the mixed mode authentication in the Microsoft SQL Server, 27. In environments with heavy traffic, it is recommended to use a Microsoft SQL server installed on a separate server. When using the free Microsoft SQL Server 2005 Express Edition included in F-Secure Anti-Virus for Microsoft Exchange, the Quarantine database size is limited to 4 GB. You can use F-Secure Anti-Virus for Microsoft Exchange Web Console to manage and search quarantined content. For more information, consulft F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide. Enabling the mixed mode authentication in the Microsoft SQL Server If you install Microsoft SQL Server 2005/2008 separately, it supports Windows Authentication only by default. You have to change the authentication to mixed mode during the setup or configure it later with Microsoft SQL Server user interface. The mixed mode authentication allows you to log into the SQL server with either your Windows or SQL username and password. Make sure that the sa password is strong when you change the authentication mode from the Windows authentication to the mixed authentication mode.

30 28 Follow these steps to change the authentication mode: 1. Open Microsoft SQL Server Management Studio or Microsoft SQL Server Management Studio Express. If you do not have Microsoft SQL Server Management Studio installed, you can freely download Management Studio Express from the Microsoft web site. 2. Connect to the SQL server. 3. In Object Explorer, go to Security > Logins. 4. Right-click on sa and select Properties. 5. Open the General page and change the password. Confirm the new password that you entered. 6. Open the Status page and select Enabled in the Login section. 7. Click OK. 8. In Object Explorer, right-click on the server name and select Properties. 9. On the Security page, select SQL Server and Windows Authentication mode under Server authentication. 10. Click OK. 11. Right-click on the server name and select Restart. Wait for a moment for the service to restart before you continue. 12. Use Management Studio to test the connection to the SQL server with the sa account and the new password you set.

31 3 INSTALLATION System Requirements Centralized Management Requirements Other System Component Requirements Improving Reliability and Performance Installation Overview Installing F-Secure Anti-Virus for Microsoft Exchange After the Installation Upgrading from Previous Product Versions Upgrading the Evaluation Version Uninstalling F-Secure Anti-Virus for Microsoft Exchange

32 System Requirements F-Secure Anti-Virus for Microsoft Exchange is installed on the computer running Microsoft Exchange Server. The release notes document contains the latest information about the product and might have changes to system requirements and the installation procedure. It is highly recommended to read the release notes before you proceed with the installation Installation on Microsoft Exchange Server 2003 The product can be installed on a computer running Microsoft Exchange Server 2003 with the latest service pack Operating system: Microsoft Windows Server 2003, Standard Edition with the latest service pack Microsoft Windows Server 2003, Enterprise Edition with the latest service pack Microsoft Windows Server 2003 R2, Standard Edition Microsoft Windows Server 2003 R2, Enterprise Edition Microsoft Small Business Server 2003 Microsoft Small Business Server 2003 R2 Processor: 32-bit processor: Intel Pentium 4 or compatible, 2GHz or faster Memory: Disk space to install: 1 GB minimum 300 MB.

33 CHAPTER 3 31 Installation For performance and security reasons, it is not possible to install the product on any other than an NTFS partition. Disk space for processing: Other: 10 GB or more. The required disk space depends on the number of mailboxes, amount of data traffic and the size of the Information Store. A CD-ROM drive is required if you are installing the product from CD-ROM. Cluster Environment The product supports the following cluster models of Microsoft Exchange Server 2003: Active - Active Cluster Active - Passive Cluster For detailed instructions how to deploy and install the product on a cluster, see Deploying the Product on a Cluster, 67.

34 Installation on Microsoft Exchange Server 2007 The product can be installed on a computer running one of the following Microsoft Exchange Server versions: Microsoft Exchange Server 2007 (64-bit version) with the latest service pack Microsoft Small Business Server 2008 The 32-bit evaluation version of Microsoft Exchange Server 2007 is not supported. Operating system: Microsoft Windows Server 2003, Standard x64 Edition with the latest service pack Microsoft Windows Server 2003, Enterprise x64 Edition with the latest service pack Microsoft Windows Server 2003 R2, Standard x64 Edition Microsoft Windows Server 2003 R2, Enterprise x64 Edition Microsoft Windows Server 2008, Standard Edition Microsoft Windows Server 2008, Enterprise Edition Microsoft Small Business Server 2008 Processor: Intel x64 processor with Extended Memory 64 Technology (EM64T) AMD processor that supports the AMD64 platform Memory: 2 GB minimum Disk space to install: 300 MB.

35 CHAPTER 3 33 Installation For performance and security reasons, it is not possible to install the product on any other than an NTFS partition. Disk space for processing: Other: 10 GB or more. The required disk space depends on the number of mailboxes, amount of data traffic and the size of the Information Store. A CD-ROM drive is required if you are installing the product from CD-ROM. Microsoft Exchange Server Roles Cluster Environment The product supports the following roles of Microsoft Exchange Server 2007: Edge Server role Hub Server role Mailbox Server role Combo Server (Mailbox Server and Hub Server roles) The product supports the following cluster models of Microsoft Exchange Server 2007: Cluster Continuous Replication (CCR) Single Copy Cluster (SCC) For detailed instructions how to deploy and install the product on a cluster, see Deploying the Product on a Cluster, 67.

36 Installation on Microsoft Exchange Server 2010 The product can be installed on a computer running the following Microsoft Exchange Server version: Microsoft Exchange Server 2010 Operating system: Microsoft Windows Server 2008, Standard Edition Microsoft Windows Server 2008, Enterprise Edition Microsoft Windows Server 2008 R2, Standard Edition Microsoft Windows Server 2008 R2, Enterprise Edition Processor: Intel x64 processor with Extended Memory 64 Technology (EM64T) AMD processor that supports the AMD64 platform Memory: 4 GB minimum Disk space to install: 300 MB. For performance and security reasons, it is not possible to install the product on any other than an NTFS partition. Disk space for processing: Other: 10 GB or more. The required disk space depends on the number of mailboxes, amount of data traffic and the size of the Information Store. A CD-ROM drive is required if you are installing the product from CD-ROM.

37 CHAPTER 3 35 Installation Microsoft Exchange Server Roles Cluster Environment The product supports the following roles of Microsoft Exchange Server 2010: Edge Server role Hub Server role Mailbox Server role Combo Server (Mailbox Server and Hub Server roles) The current version of the product supports Microsoft Exchange Server 2010 high-availability solutions based on Database Availability Groups (DAG). 3.2 Centralized Management Requirements F-Secure Policy Manager 9.00 or later is required if you plan to install the product in the centralized administration mode and manage it with F-Secure Policy Manager Console. IMPORTANT: If you are using a previous version of F-Secure Policy Manager, upgrade it to the latest version before you install F-Secure Anti-Virus for Microsoft Exchange Other System Component Requirements The product requires Microsoft SQL Server for the quarantine management. Depending on the selected deployment and administration method, you may need have some additional software as well.

38 SQL Server Requirements The product requires Microsoft SQL Server for the quarantine management. The following versions of Microsoft SQL Server are recommended to use: Microsoft SQL Server 2005 (Enterprise, Standard, Workgroup or Express edition) with the latest service pack Microsoft SQL Server 2008 (Enterprise, Standard, Workgroup or Express edition) Microsoft SQL Server 2005 Express Edition Service Pack 3 is distributed with the product and can be installed during F-Secure Anti-Virus for Microsoft Exchange Setup. When centralized quarantine management is used, the SQL server must be reachable from the network and file sharing must be enabled. The product supports also Microsoft SQL Server 2000 with Service Pack 4 and Microsoft SQL Server 2000 Desktop Engine (MSDE) with Service Pack 4. Which SQL Server to Use for the Quarantine Database? As a minimum requirement, the Quarantine database should have the capacity to store information about all inbound and outbound mail to and from your organization that would normally be sent during 2-3 days. The upgrade installation does not upgrade the SQL server if you choose to use the existing database. If you want to upgrade MSDE 2000 to SQL Server 2005 Express, follow the instructions on the Microsoft web page: msde2sqlexpress.mspx.

39 CHAPTER 3 37 Installation Take the following SQL server specific considerations into account when deciding which SQL server to use: Microsoft SQL Server 2005 Express Edition When using Microsoft SQL Server 2005/2008 Express Edition, the Quarantine database size is limited to 4 GB. Microsoft SQL Server 2005/2008 Express Edition supports Microsoft Windows Server It is not recommended to use Microsoft SQL Server 2005 Express Edition if you are planning to use centralized quarantine management with multiple F-Secure Anti-Virus for Microsoft Exchange installations. Microsoft SQL Server 2005 Express Edition is delivered together with F-Secure Anti-Virus for Microsoft Exchange, and you can install it during the F-Secure Anti-Virus for Microsoft Exchange Setup. Microsoft SQL Server 2000, 2005 and 2008 If your organization sends a large amount of s, it is recommended to use Microsoft SQL Server 2000, 2005 or It is recommended to use Microsoft SQL Server if you are planning to use centralized quarantine management with multiple F-Secure Anti-Virus for Microsoft Exchange installations. Note that the product does not support Windows Authentication when connecting to Microsoft SQL Server. The Microsoft SQL Server that the product will use for the Quarantine database should be configured to use Mixed Mode authentication. If you plan to use Microsoft SQL Server 2000, 2005 or 2008, you must purchase it and obtain your own license before you start to deploy F-Secure Anti-Virus for Microsoft Exchange. To purchase Microsoft SQL Server 2005 or 2008, contact your Microsoft reseller.

40 Additional Windows Components Depending on how you deploy the product to your network system, the following Windows components may be required: Microsoft.NET Framework version 2.0 is required to install Microsoft SQL Server 2005 Express Edition, and Microsoft.NET Framework version 3.5 is required with Microsoft SQL Server 2008 Express Edition. If you plan to have Microsoft SQL Server on the same server, Microsoft.NET Framework must be installed before installing F-Secure Anti-Virus for Microsoft Exchange. Microsoft.NET Framework can be downloaded from the Microsoft Download Center Web Browser Software Requirements In order to administer the product with F-Secure Anti-Virus for Microsoft Exchange Web Console, one of the following web browsers is required: Microsoft Internet Explorer 6.0 or later Mozilla Firefox 2.0 or later Opera 9.00 or later Any other web browser supporting HTTP 1.0, SSL, javascripts and cookies may be used as well. Microsoft Internet Explorer 5.5 or earlier cannot be used to administer the product. 3.4 Improving Reliability and Performance You can improve the system reliability and overall performance by upgrading the following components.

41 CHAPTER 3 39 Installation Processor Memory Hard Drive Operating System If the system load is high, a fast processor on the Microsoft Exchange Server speeds up the message processing. As Microsoft Exchange Server handles a large amount of data, a fast processor alone is not enough to guarantee a fast operation of F-Secure Anti-Virus for Microsoft Exchange. Memory consumption is directly proportional to the size of processed mails - scanning a single mail may use memory in amounts up to three times the size of the mail concerned. If the average size of mail messages is big, or Microsoft Exchange Server has to process large messages regularly, increasing the amount of physical memory increases the overall performance. If large messages are processed only now and then, it might be enough to increase the size of the virtual memory. In this case, large messages will slow the system down. Hard drive size is an important reliability factor. Hard drive performance is crucial for Microsoft Exchange Server to perform well. For best performance, a RAID system is recommended; for servers with only moderate load, SCSI hard disks are adequate. If your server has an IDE hard disk, DMA access support is recommended. It is highly recommended to have the latest service packs for the operating system being used. These fixes make the platform more stable and thus increase the reliability of the system. 3.5 Centrally Administered or Stand-alone Installation? F-Secure Anti-Virus for Microsoft Exchange can be managed either with F-Secure Anti-Virus for Microsoft Exchange Web Console or F-Secure Policy Manager Console. You can select the management method when you install the product.

42 40 If you already use F-Secure Policy Manager to administer other F-Secure products, it is recommended to install F-Secure Anti-Virus for Microsoft Exchange in centralized administration mode. The quarantined mails are managed using the F-Secure Anti-Virus for Microsoft Exchange Web Console in both centrally administered and stand-alone installations. In centrally managed environments all other features are managed with F-Secure Policy Manager. 3.6 Installation Overview F-Secure Anti-Virus for Microsoft Exchange can be installed to the same computer that runs F-Secure Anti-Virus for Servers 9.0. When both products are installed on the same computer, they can be managed with the common Web Console. You should uninstall any potentially conflicting products, such as other anti-virus, file encryption, and disk encryption software, which employ low-level device drivers, before you install F-Secure Anti-Virus for Microsoft Exchange. To administer F-Secure Anti-Virus for Microsoft Exchange in centralized administration mode, you need to install F-Secure Policy Manager Console and F-Secure Policy Manager Server. Detailed information on F-Secure Policy Manager Console and F-Secure Policy Manager Server is provided in the F-Secure Policy Manager Administrator's Guide. You need to log in with administrator-level privileges to install F-Secure Anti-Virus for Microsoft Exchange. Follow these steps to set up F-Secure Anti-Virus for Microsoft Exchange: Centralized Administration mode: 1. Run F-Secure Policy Manager setup to set up F-Secure Policy Manager Server. See F-Secure Policy Manager Administrator s Guide for instructions. 2. Install F-Secure Anti-Virus for Microsoft Exchange. For more information, see Installing F-Secure Anti-Virus for Microsoft Exchange, 41.

43 CHAPTER 3 41 Installation 3. Import the product MIB files to F-Secure Policy Manager, if they cannot be uploaded there during the installation. For more information, see Importing Product MIB files to F-Secure Policy Manager Console, Check that F-Secure Automatic Update Agent can retrieve the latest virus and spam definition databases. For more information, consult F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide. Stand-alone mode: 1. Install F-Secure Anti-Virus for Microsoft Exchange. For more information, see Installing F-Secure Anti-Virus for Microsoft Exchange, Check that F-Secure Automatic Update Agent can retrieve the latest virus and spam definition databases. For more information, consult F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide. After the installation is complete, check and configure the product settings. 3.7 Installing F-Secure Anti-Virus for Microsoft Exchange Follow these instructions to install F-Secure Anti-Virus for Microsoft Exchange and F-Secure Spam Control. Step Insert the F-Secure CD in your CD-ROM drive. 2. Select F-Secure Anti-Virus for Microsoft Exchange from the Install Software menu.

44 42 Step 2. Read the information in the Welcome screen. Click Next to continue. Step 3. Read the license agreement. If you accept the agreement, check the I accept this agreement checkbox and click Next to continue.

45 CHAPTER 3 43 Installation Step 4. Enter the product keycode. Click Next to continue. Step 5. Choose the components to install. For more information about F-Secure Spam Control, consult F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide. Click Next.

46 44 Step 6. Choose the destination folder for the installation. Click Next to continue. Step 7. Choose the administration method. If you install F-Secure Anti-Virus for Microsoft Exchange in stand-alone mode, you cannot configure settings and receive alerts and status information in F-Secure Policy Manager Console. Click Next to continue.

47 CHAPTER 3 45 Installation If you selected the stand-alone installation, continue to Step 10., 46. If you select the stand-alone mode, use the F-Secure Anti-Virus for Microsoft Exchange Web Console to change product settings and to view statistics. For more information, consult F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide. Step 8. The centrally managed administration mode requires the public management key. Enter the path to the public management key file admin.pub that was created during F-Secure Policy Manager Console setup. You can transfer the public key in various ways (use a shared folder on the file server, a USB device, or send the key as an attachment in an message). Click Next to continue.

48 46 Step 9. In the centrally managed administration mode, enter the IP address or URL of the F-Secure Policy Manager Server you installed earlier. Click Next to continue. Step 10. Enter an SMTP address that will be used by F-Secure Anti-Virus for Microsoft Exchange to send warning and informational messages to end-users. The SMTP address should be a valid, existing address that is allowed to send messages. Click Next to continue.

49 CHAPTER 3 47 Installation Step 11. Specify the Quarantine management method. If you want to manage the Quarantine database locally, select Local quarantine management. Select Centralized quarantine management if you install the product on multiple servers. Click Next to continue. Step 12. Specify the location of the Quarantine database. If you want to install Microsoft SQL Server 2005 Express Edition and the Quarantine database on the same server as the product installation, select (a) Install and use Microsoft SQL Server 2005 Express Edition. If you are using Microsoft SQL Server already, select (b) Use the existing installation of MIcrosoft SQL Server.

50 48 Click Next to continue to either (a) or (b) based on your selection. a Specify the installation and the database directory for Microsoft SQL Server 2005 Express Edition. b Enter the password for the database server administrator account that will be used to create the new database. Click Next to continue. Specify the computer name of the SQL Server where you want to create the Quarantine database. Enter the password for the sa account that you use to log on to the server. Click Next to continue.

51 CHAPTER 3 49 Installation Step 13. Specify the name for the SQL database that stores information about the quarantined content. Enter the user name and the password that you want to use to connect to the quarantine database. Use a different account than the server administrator account. If the new account does not exist, the product creates it during the installation. The password should be strong enough to comply with your current Windows password security policy. Click Next to continue.

52 50 Step 14. If the server has a database with the same name, you can either use the existing database, remove the existing database and create a new one or keep the existing database and create a new one with a new name. Click Next to continue. Select whether you want to install the product with F-Secure World Map Support. The product can collect and send statistics about viruses and other malware to the F-Secure World Map service. If you agree to send statistics to F-Secure World Map, select Yes and click Next to continue. If you enable F-Secure World Map support, make sure that the server can relay messages properly. For more information, consult F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide.

53 CHAPTER 3 51 Installation Step 15. If you selected the centralized administration mode, specify the DNS name or IP address of the F-Secure Policy Manager Server and the administration port. Click Next to continue. Step 16. If you selected the centralized administration mode, the installation program connects to specified F-Secure Policy Manager Server automatically to install F-Secure Anti-Virus for Microsoft Exchange MIB files. If the installation program cannot connect to F-Secure Policy Manager Server, the following dialog opens. Make sure that the computer where you are installing F-Secure Anti-Virus for Microsoft Exchange is allowed to connect to the administration port (by default, 8080) on F-Secure Policy Manager Server, or if you use proxy, make sure that the connection is allowed from the proxy to the server. Check that any firewall does not block the connection. For more information, see F-Secure Policy Manager Administrator s Guide.

54 52 If you want to skip installing MIB files, click Cancel. You can install MIB files later either manually or by running the Setup again. If the product MIB files cannot be uploaded to F-Secure Policy Manager during installation, you can import them manually. For more information, see Importing Product MIB files to F-Secure Policy Manager Console, 54. Step 17. The list of components that will be installed is displayed. Click Start to install listed components.

55 CHAPTER 3 53 Installation Step 18. The installation status of the components is displayed. Click Next to continue. Step 19. The installation is complete. Click Finish to close the Setup wizard.

56 After the Installation After the installation is complete, importing product MIBs to F-Secure Policy Manager (if that is required), and perform the initial configuration of the product Importing Product MIB files to F-Secure Policy Manager Console If you are using the product in centrally managed mode, there are cases when the F-Secure Anti-Virus for Microsoft Exchange MIB JAR file cannot be uploaded to F-Secure Policy Manager Server during the installation. In these cases you will have to import the MIB files to F-Secure Policy Manager. You will have to import the MIB files if: F-Secure Anti-Virus for Microsoft Exchange is located in a different network segment than F-Secure Policy Manager, and there is a firewall between them blocking access to Policy Manager s administrative port (8080). F-Secure Policy Manager Server has been configured so that administrative connections from anywhere else than the localhost are blocked. To import the MIBs with F-Secure Policy Manager Console, follow these instructions: 1. Open the Tools menu and select the Installation packages option. 2. Click Import. 3. When the Import Installation Packages dialog opens, browse to the Jars directory to locate the jar file. 4. Click Open to import the installation package. 5. After importing the new MIB files, restart F-Secure Policy Manager Console.

57 CHAPTER 3 55 Installation Configuring the Product After the installation, F-Secure Anti-Virus for Microsoft Exchange is functional, but it is using mostly default values. It is highly recommended to go through all the settings of all installed components. Configure F-Secure Anti-Virus for Microsoft Exchange. If F-Secure Anti-Virus for Microsoft Exchange has been installed in the centralized administration mode, use F-Secure Policy Manager Console to configure the settings for F-Secure Content Scanner Server and F-Secure Anti-Virus for Microsoft Exchange and distribute the policy. If F-Secure Anti-Virus for Microsoft Exchange has been installed in stand-alone mode, use the F-Secure Anti-Virus for Microsoft Exchange Web Console to configure the settings of F-Secure Anti-Virus for Microsoft Exchange. Specify the IP addresses of hosts that belong to your organization. For more information, see Network Configuration, 56. Verify that the product is able to retrieve the virus and spam definition database updates. If necessary, reconfigure your firewalls or other devices that may block the database downloads. For more information, see Network Requirements, 19. If F-Secure Anti-Virus for Microsoft Exchange is installed on the same computer with Microsoft Exchange Server 2010, which is in the Mailbox server role, specify the primary SMTP address for the account which is used to scan items in public folders. The user account must have permissions to access and modify items in the public folders. If the organization has multiple Microsoft Exchange Server installations and Mailbox servers are deployed on dedicated servers, you have to configure the Hub Transport Role and Mailbox Role Servers so that quarantined messages can be delivered: For more information, see Configuring Mailbox Role Servers, 99.

58 56 Network Configuration For more information, consult F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide. The mail direction is based on the Internal Domains and Internal SMTP senders settings and it is determined as follows: 1. messages are considered internal if they come from internal SMTP sender hosts and mail recipients belong to one of the specified internal domains (internal recipients). 2. messages are considered outbound if they come from internal SMTP sender hosts and mail recipients do not belong to the specified internal domains (external recipients). 3. messages that come from hosts that are not defined as internal SMTP sender hosts are considered inbound. 4. messages submitted via MAPI or Pickup Folder are treated as if they are sent from the internal SMTP sender host. If messages come from internal SMTP sender hosts and contain both internal and external recipients, messages are split and processed as internal and outbound respectively. If F-Secure Anti-Virus for Microsoft Exchange has been installed in the centralized administration mode, configure the mail direction with F-Secure Policy Manager Console. If F-Secure Anti-Virus for Microsoft Exchange has been installed in stand-alone mode, configure the mail direction with F-Secure Anti-Virus for Microsoft Exchange Web Console. For more information, consult F-Secure Anti-Virus for Microsoft Exchange Administrator s Guide.

59 CHAPTER 3 57 Installation 3.9 Upgrading from Previous Product Versions To upgrade from the product version 7.10 or 8.0, follow the standard installation instructions. To upgrade from the product version 6.62, follow instructions described in this section. IMPORTANT: F-Secure Anti-Virus for Microsoft Exchange 9.10 does not support Microsoft Exchange Server 2000 nor Microsoft Windows Server You cannot upgrade the product that is running on those platforms. Backup your current configuration before starting the upgrade. We recommend that you upgrade your Microsoft SQL Server to the latest version. If you are using MSDE, upgrade it to Microsoft SQL Server 2005 Express Edition. Standalone Mode 1. Install F-Secure Anti-Virus for Microsoft Exchange. For more information, see Installing F-Secure Anti-Virus for Microsoft Exchange, 41. Your previous settings are migrated to the new version during the installation. You may need to reboot the system to complete the installation. 2. After the installation, open F-Secure Anti-Virus for Microsoft Exchange Web Console and check the policy migration report. The link to the report is in the Getting Started page. The report file is located on the local disk in: %Program Files%\F-Secure\Anti-Virus Agent for Microsoft Exchange\msemigrpt.htm. 3. Check the product configuration to finish the upgrade. Centralized Administration Mode Before you install the latest version of the product, upgrade F-Secure Policy Manager to version 9.0 or later. We recommend that you back up your policy data (select Save Policy As in the Policy Manager Console) before the upgrade.

60 58 1. Install F-Secure Anti-Virus for Microsoft Exchange. For more information, see Installing F-Secure Anti-Virus for Microsoft Exchange, The setup program imports the JAR package that contains the product MIB files and the migration tool to F-Secure Policy Manager automatically. If the JAR package could not be imported, import it manually after the installation. Close F-Secure Policy Manager Console after the JAR package has been imported. 3. After the F-Secure Anti-Virus for Microsoft Exchange installation is complete, open F-Secure Policy Manager Console. 4. F-Secure Policy Manager Console prompts you to migrate the previous policy settings to the new version. Policy settings are migrated for all hosts and domains that you manage with F-Secure Policy Manager. If you administer multiple installations of F-Secure Anti-Virus for Microsoft Exchange, migrate policy settings after you have upgraded all installations of the product. 5. To migrate policy settings, click Yes. If you want to migrate policy settings later, follow these instructions: a Open F-Secure Policy Manager Console. b Go to F-Secure > F-Secure Anti-Virus for Microsoft Exchange > Operations > Policy Migration. c Click Migrate. 6. After the policy migration is complete, check the migration report and change the product settings if needed. 7. Distribute policies to finish the upgrade.

61 CHAPTER 3 59 Installation 3.10 Upgrading the Evaluation Version If you want to use F-Secure Anti-Virus for Microsoft Exchange after your evaluation period expires, you need a new keycode. Contact your software vendor or renew your license online. After you have received the new keycode, you can either reinstall F-Secure Anti-Virus for Microsoft Exchange with your new keycode (see Installing F-Secure Anti-Virus for Microsoft Exchange, 41) or register the new keycode from F-Secure Settings and Statistics. To register the new keycode: 8. Log in to the F-Secure Anti-Virus for Microsoft Exchange Web Console. The evaluation screen is opened. 9. Eenter the new keycode you have received and click Register Keycode. If you do not want to continue to use F-Secure Anti-Virus for Microsoft Exchange after your evaluation license expires, you should uninstall the software. When the license expires, F-Secure Anti-Virus for Microsoft Exchange stops processing s and messages posted to public folders. However, the messages are still delivered to the recipients.

62 Uninstalling F-Secure Anti-Virus for Microsoft Exchange To uninstall F-Secure Anti-Virus for Microsoft Exchange, select Add/ Remove Programs from the Windows Control Panel. To uninstall F-Secure Anti-Virus for Microsoft Exchange completely, uninstall the components in the following order: 1. F-Secure Spam Control (if it was installed) 2. F-Secure Anti-Virus for Microsoft Exchange Some files and directories may remain after the uninstallation and can be removed manually.

63 4 CONFIGURING F-SECURE SPAM CONTROL Overview Realtime Blackhole List Configuration

64 Overview When F-Secure Spam Control is enabled, incoming messages that are considered as spam can be marked as spam automatically. The product can add an X-header with the spam flag or predefined text in the message header and end users can then create filtering rules that direct the messages marked with the spam flag header into a junk mail folder. F-Secure Spam Control databases can be updated with F-Secure Automatic Update Agent. Database updates are digitally signed for maximum security, and you can use only these updates for updating the F-Secure Spam Control spam definition databases. F-Secure Spam Control databases are needed for the heuristic spam scanning only. In Microsoft Exchange 2007 and 2010 environments, the Microsoft Exchange server can move messages to the Junk mail folder based on the spam confidence level value. This feature is available immediately after the product has been installed, if the end user has activated this functionality. For more information on how to configure this functionality at the end-user s workstations, consult the documentation of the used client.

65 4.2 Realtime Blackhole List Configuration CHAPTER 4 63 Configuring F-Secure Spam Control This section describes how to enable and disable Realtime Blackhole Lists, how to optimize F-Secure Spam Control performance, and how to specify blocked and safe recipients and senders by using black- and whitelisting Configuring Realtime Blackhole Lists The product supports DNS Blackhole List (DNSBL), also known as Realtime Blackhole List (RBL), functionality in spam filtering. The functionality is enabled by default. To test DNSBL/RBL: 1. Make sure you have a working DNS server configured in Windows Server networking. The primary DNS server should be configured to allow recursive DNS queries. DNS protocol is used to make the DNSBL/RBL queries. 2. Make sure you do not have a firewall preventing DNS access from the host where F-Secure Spam Control is running. 3. Test the DNS functionality by running the nslookup command at Microsoft Windows command prompt on the host running F-Secure Spam Control. An example: C:\>nslookup sbl-xbl.spamhaus.org. Server: <your primary DNS server's name should appear here> Address: <your primary DNS server's IP address should appear here> Non-authoritative answer: Name: sbl-xbl.spamhaus.org Addresses: , , If the test is successful, continue with these instructions. If the test is not successful, you should double-check your DNS and firewall configuration.

66 64 5. Find the sample configuration file fssc_example.cfg in F-Secure Spam Control installation directory: <Product installation directory>\spam Control\fssc_example.cfg 6. Copy the file to the same directory with the name fssc.cfg 7. Open fssc.cfg in a text editor (like Windows Notepad). 8. The configuration file has instructions inside. For typical use, you can leave the settings like they are. However, it is recommended to configure at least the trusted_networks setting to identify the public IP address(es) of your network. For more information, see the instructions in fssc_example.cfg. 9. When the configuration file is ready, restart F-Secure Content Scanner Server through F-Secure Anti-Virus for Microsoft Exchange Web Console. To verify that DNSBL/RBL is working correctly: 1. If DNSBL/RBL is operating correctly, you should see this kind of headers in messages classified as spam: X-Spam-Status: YES, database-version= _1 hits=9 required=5 tests=rcvd_in_dsbl, RCVD_IN_NJABL_PROXY, RCVD_IN_SORBS_DUL Tests like RCVD_IN_DSBL, RCVD_IN_NJABL, RCVD_IN_SORBS, RCVD_IN_BL_SPAMCOP_NET, RCVD_IN_DSBL, RCVD_IN_XBL indicate that DNSBL/RBL was successfully used to classify the mail. 2. If DNS functionality is not operating correctly, you may see a significant decrease in the product throughput. In that case, disable the DNSBL/RBL functionality by changing the dns_available setting in fssc.cfg to: dns_available no and restarting F-Secure Content Scanner Server through F-Secure Anti-Virus for Microsoft Exchange Web Console. You can force F-Secure Spam Control to use a specific DNS server (not necessarily configured in Microsoft Windows networking) by adding a new system environment variable as described in the instructions below. However, this should be needed only in troubleshooting situations. Normally it is best to use the Windows networking settings.

67 CHAPTER 4 65 Configuring F-Secure Spam Control To force F-Secure Spam Control to use a specific DNS server, do the following: 1. Right-click the My Computer icon and select Properties. 2. Select Advanced and click the Environment Variables.. button. 3. In the System variables panel click New. 4. In the New System Variable dialog specify the new variable as follows: Variable Name: RES_NAMESERVERS Variable Value: <the IP address of the desired DNS server> 5. Click OK. 6. Restart the computer to take the new system environment variable into use Optimizing F-Secure Spam Control Performance Due to the nature of DNSBL/RBL, processing time for each mail increases when DNS queries are made. If needed, the performance can be improved by increasing the number of mails being processed concurrently by F-Secure Spam Control. By default, the product processes a maximum of three s at the same time, because there can be three Spam Scanner engine instances running simultaneously. The number of Spam Scanner instances can be controlled by using a command-line switch for F-Secure Content Scanner Server. To change the value to 5, so that a maximum five mails can be processed at the same time, type: fsavsd.exe --spam-scanner-instances=x (x is the value you want to take into use), for example: C:\Program Files\F-Secure\Content Scanner Server> fsavsd.exe --spam-scanner-instances=5 F-Secure Content Scanner Server Daemon, Copyright (c) F-Secure Corporation

68 66 'spam-scanner-instances' (oid= ) has been set to 5. To take the new setting into use, restart F-Secure Content Scanner Server. IMPORTANT: Each additional instance of the Spam Scanner takes approximately 25Mb of memory (process fsavsd.exe). Typically you should not need more than 5 instances.

69 A APPENDIX: Deploying the Product on a Cluster Installation Overview Creating Quarantine Storage Administering the Cluster Installation with F-Secure Policy Manager Using the Quarantine in the Cluster Installation Using the Product with High Availability Architecture in Microsoft Exchange Server Uninstallation Troubleshooting

70 68 A.1 Installation Overview Follow these steps to deploy and use F-Secure Anti-Virus for Microsoft Exchange on a cluster. 1. Install F-Secure Policy Manager on a dedicated server. If you already have F-Secure Policy Manager installed in the network, you can use it to administer F-Secure Anti-Virus for Microsoft Exchange. For more information, see F-Secure Policy Manager Administrator s Guide. 2. Install Microsoft SQL Server 2000, 2005 or 2008 on a dedicated server. Microsoft SQL Server must be installed with the mixed authentication mode (Windows Authentication and SQL Server Authentication). After the installation, make sure that Named Pipes and TCP/IP protocols are enabled in SQL Server network configuration. 3. Create the quarantine storage where the product will place quarantined messages and attachments. In the active-passive cluster environment, continue to Quarantine Storage in Active-Passive Cluster, 70. In the active-active cluster environment, continue to Quarantine Storage in Active-Active Cluster, 75. In the Single Copy Cluster (SCC) environment, continue to Creating the Quarantine Storage for a Single Copy Cluster Environment, 78. In the Continuous Cluster Replication (CCR) environment, continue to Creating the Quarantine Storage for a Continuous Cluster Replication Environment, 85. In the Database Availability Group (DAG) environment continue to Creating the Quarantine Storage for a Database Availability Group Environment, 89.

71 APPENDIX A 69 Deploying the Product on a Cluster 4. Install the product on one node at the time, starting from the active node. Make sure the product is fully up and running before starting the installation on the passive node. Do not move cluster resources to the passive node before you install all passive nodes first. In the environment with Quarantine as cluster resource, see more information on Installing on Clusters with Quarantine as Cluster Resource, 93. In the environment with Quarantine on dedicated computer, see more information on Installing on Clusters with Quarantine on a Dedicated Computer, Create a policy domain for the cluster in F-Secure Policy Manager and import cluster nodes there. See Administering the Cluster Installation with F-Secure Policy Manager, Log on each node and configure the Web Console to accept connections from authorized hosts.

72 70 A.2 Creating Quarantine Storage Follow instructions in this section to create the Quarantine Storage in the cluster environment. A.2.1 Quarantine Storage in Active-Passive Cluster For active-passive cluster, the Quarantine Storage can be created on a dedicated computer or as a cluster resource. For more information on how to to install the Quarantine Storage on a dedicated computer, see Quarantine Storage in Active-Active Cluster, 75. To install Quarantine as a cluster resource, follow these instructions: 1. Log on to the active node of the cluster with the domain administrator account. 2. Create a directory for the quarantine storage on the physical disk shared by the cluster nodes. You can create it on the same disk with Microsoft Exchange Server storage and log files. For example, create Quarantine directory on disk D:. 3. Go to Windows Start menu > All Programs > Administrative Tools and select Cluster Administrator. 4. Under Groups, right-click Exchange Virtual Server and select New > Resource.

73 APPENDIX A 71 Deploying the Product on a Cluster Enter the following information: Name: F-Secure Quarantine Storage Resource Type: File Share Group: make sure that your Exchange Virtual Server is selected. Click Next. 5. Possible Owners dialog opens.

74 72 6. Verify that all nodes that are running Exchange Server are listed under Possible owners and click Next. 7. Dependencies dialog opens.

75 APPENDIX A 73 Deploying the Product on a Cluster In Available resources, select the Exchange Server Network Name and the disk with the quarantine storage directory and click Add to add them to Resource dependencies. Click Next. 8. File Share Parameters dialog opens. Type FSAVMSEQS$ as Share name. (Note: the dollar ($) character at the end of the share name makes the share hidden when you view network resources of the cluster with Windows Explorer.) Enter the directory name you created on step 2 as Path (for example, D:\Quarantine). In the Comment box, type F-Secure Quarantine Storage. Make sure that User limit is set to Maximum allowed. Click Permissions 9. Permissions dialog opens.

76 74 Add Administrator, Exchange Domain Servers and SYSTEM to the Group or user names. Remove Everyone account. Grant Change and Read permissions for Exchange Domain Servers and SYSTEM, and Full Control, Change and Read permissions for Administrator account. Click OK. 10. In File Share Parameters dialog, click Advanced. Make sure that Normal share is selected in Advanced File Share Properties. Click OK. 11. In File Share Parameters dialog, click Finish to create F-Secure Quarantine Storage resource.

77 APPENDIX A 75 Deploying the Product on a Cluster 12. Right-click the F-Secure Quarantine Storage resource and click Bring Online. A.2.2 Quarantine Storage in Active-Active Cluster For an active-active cluster installation, the quarantine storage must be set on a dedicated computer. This computer should be the member of the same domain as your Exchange Servers. 1. Log on to the server where you plan to create the quarantine storage (for example, APPSERVER) with a domain administrator account. 2. Create a directory (for example, C:\Quarantine) for the quarantine storage on the local hard disk. 3. Right-click the directory in the Windows Explorer and select Sharing and Security. 4. The Sharing tab opens.

78 76 Type FSAVMSEQS$ as Share name and make sure that User limit is set to Maximum Allowed. Click Permissions 5. Permissions dialog opens. Add Administrator, Exchange Domain Servers and SYSTEM to the Group or user names. Remove Everyone account. Grant Change and Read permissions for Exchange Domain Servers and SYSTEM, and Full Control, Change and Read permissions for Administrator account. Click OK. 6. In the directory properties dialog, go to the Security tab.

79 APPENDIX A 77 Deploying the Product on a Cluster Remove all existing groups and users and add Administrator, Exchange Domain Servers and SYSTEM to the Group or user names. Grant all except Full Control permissions for Exchange Domain Servers and SYSTEM. Grant all permissions for Administrator. Click OK. 7. To verify that the quarantine storage is accessible, log on as the domain administrator to any node in the cluster and try to open \\<Server>\FSAVMSEQS$\ with Windows Explorer, where <Server> is the name of the server where you created the quarantine storage share.

80 78 A.2.3 Creating the Quarantine Storage for a Single Copy Cluster Environment For single copy cluster, the Quarantine Storage can be created on a dedicated computer or as a cluster resource. For more information on how to to install the Quarantine Storage on a dedicated computer, see Creating the Quarantine Storage for a Continuous Cluster Replication Environment, 85. To install Quarantine as a cluster resource, follow the instructions for either Windows 2003 Based Cluster, 78, or Windows 2008 based cluster, 83. Windows 2003 Based Cluster 1. Log on to the active node of the cluster with the domain administrator account. 2. Create a directory for the quarantine storage on the physical disk shared by the cluster nodes. You can create it on the same disk where the Exchange Server storage and logs are located. For example, create Quarantine directory on disk D:. 3. Go to Start menu > All Programs > Administrative Tools > Cluster Administrator. 4. Right-click the Exchange Virtual Server under the Groups and select New > Resource. 5. The New Resource wizard opens.

81 APPENDIX A 79 Deploying the Product on a Cluster a. Type F-Secure Quarantine Storage as the name of the new resource. b. In the Resource Type list, select File Share. c. In the Group list, make sure that your Exchange Virtual Server is selected. Click Next to continue. 6. Make sure that all nodes that are running Exchange Server are listed in the Possible owners list. Click Next to continue.

82 80 7. Select the Exchange Server Network Name and the Physical Disk under Available resources and click Add to move them to the Resource dependencies list. Click Next to continue. 8. Use the following settings as the File Share parameters. a. Type FSAVMSEQS$ as the share name and F-Secure Quarantine Storage as comment. The dollar ($) character at the end of the share name makes the share hidden when you view the network resources of the cluster with Windows Explorer. b. Make sure that User Limit is set to Maximum allowed.

83 APPENDIX A 81 Deploying the Product on a Cluster Click Permissions to change permissions. 9. Change permissions as follows: a. Add Administrator, Exchange Domain Servers and SYSTEM to the Group or user names list. b. Remove the Everyone account. c. Grant Change and Read permissions for Exchange Domain Servers and SYSTEM. d. Grant Full Control, Change and Read permissions for the Administrator account.

84 82 Click OK to continue. 10. Click Advanced to open Advanced File Share Properties. Make sure that Normal share is selected. Click OK to continue. 11. Click Finish to create the F-Secure Quarantine Storage resource.

85 APPENDIX A 83 Deploying the Product on a Cluster 12. Right-click the F-Secure Quarantine Storage resource and select Bring Online. Windows 2008 based cluster 1. Log on to the active node of the cluster with the domain administrator account. 2. Create a directory for the quarantine storage on the physical disk shared by the cluster nodes. You can create it on the same disk where the Exchange Server storage and logs are located. 3. After the quarantine directory is created, it has to be shared. When you share the quarantine directory, it becomes visible in the Failover Cluster Manager. To share the directory, right-click the quarantine folder and select Share.

86 84 Add Administrators, Exchange Servers and SYSTEM with Contributor permission levels. Press Share to close the window and enable the share. 4. Check that everything is configured correctly. The Failover Cluster Manager view should look like this:

87 APPENDIX A 85 Deploying the Product on a Cluster 5. During the F-Secure Anti-Virus for Microsoft Exchange installation, select the quarantine share you just created when the installation asks for the quarantine path. Use the UNC path in form of \\CLUSTERNAME\QUARANTINE. (In the example above, \\LHCLUMB\Quarantine.) A.2.4 Creating the Quarantine Storage for a Continuous Cluster Replication Environment For a Continuous Cluster Replication (CCR) cluster installation, the quarantine storage must be set on a dedicated computer. This computer has to be a member in the same domain with Exchange Servers. 1. Log on to the server where you plan to create the quarantine storage (for example, APPSERVER) with the domain administrator account. 2. Open Windows Explorer and create a directory (for example, C:\Quarantine) for the quarantine storage on the physical disk. 3. Right-click the directory and select Sharing and Security.

88 86 4. Go to the Sharing tab. a. Type FSAVMSEQS$ as the share name and F-Secure Quarantine Storage as comment. The dollar ($) character at the end of the share name makes the share hidden when you view the network resources of the cluster with Windows Explorer. b. Make sure that User Limit is set to Maximum allowed. Click Permissions to set permissions.

89 APPENDIX A 87 Deploying the Product on a Cluster 5. Change permissions as follows: a. Remove all existing groups and users. a. Add Administrator, Exchange Domain Servers and SYSTEM to the Group or user names list. b. Grant Change and Read permissions for Exchange Domain Servers and SYSTEM. c. Grant Full Control, Change and Read permissions for the Administrator account. Click OK to continue.

90 88 6. Go to the Security tab. a. Remove all existing groups and users. a. Add Administrator, Exchange Domain Servers and SYSTEM to the Group or user names list. b. Grant all except Full Control permissions for Exchange Domain Servers and SYSTEM. c. Grant all permissions for the Administrator account. Click OK to finish. To make sure that the quarantine storage is accessible, follow these instructions: 1. Log on as the domain administrator to any node of the cluster. 2. Try to open \\<Server>\FSAVMSEQS$\ with Windows Explorer, where <Server> is the name of the server where you just created the quarantine storage share.

91 APPENDIX A 89 Deploying the Product on a Cluster A.2.5 Creating the Quarantine Storage for a Database Availability Group Environment For the Database Availability Group (DAG) installation, the quarantine storage must be set on a dedicated computer. This computer has to be a member in the same domain with Exchange Servers. 1. Log on to the server where you will create the quarantine storage (for example, APPSERVER) with the domain administrator account. 2. Open Windows Explorer and create a directory (for example, C:\Quarantine) for the quarantine storage. 3. Right-click the directory and select Properties from the menu. 4. Go to the Sharing tab. 5. Click Advanced Sharing to share the directory. 6. Select Share this folder.

92 90 a. Type FSAVMSEQS$ as the share name and F-Secure Quarantine Storage as a comment. The dollar ($) character at the end of the share name hides the share when you view the network resources of the cluster with Windows Explorer. b. Make sure that User Limit is set to Maximum that is allowed ( ). 7. Click Permissions to set permissions for the share. 8. Change permissions as follows: a. Remove all existing groups and users. b. Add Administrator, Exchange Servers and SYSTEM to the Group or user names list. c. Grant Change and Read permissions for Exchange Servers and SYSTEM. d. Grant Full Control, Change and Read permissions for the Administrator account.

93 APPENDIX A 91 Deploying the Product on a Cluster 9. Click OK to continue. 10. Go to the Security tab and click Edit. a. Remove all existing groups and users. b. Add Administrator, Exchange Servers and SYSTEM to the Group or user names list. c. Grant all except Full Control permissions for Exchange Servers and SYSTEM. d. Grant all permissions for the Administrator account.

94 Click OK to continue. After you have configured the quarantine storage, make sure that it is accessible. Follow these instructions: 1. Log on as the domain administrator to any node of the cluster. 2. Open \\<Server>\FSAVMSEQS$\ with Windows Explorer, where <Server> is the name of the server where you created the quarantine storage share.

95 APPENDIX A 93 Deploying the Product on a Cluster A.3 Installing the Product Follow the instructions in this section to install the product on the active-passive and active-active clusters, CCR, SCC and DAG installations. A.3.1 Installing on Clusters with Quarantine as Cluster Resource This section describes how to install the product on on clusters where Quarantine is configured as cluster resource in Exchange Virtual Server. 1. Log on to the active node of the cluster using a domain administrator account. 2. Run F-Secure Anti-Virus for Microsoft Exchange setup wizard. Install the product in the centralized management mode. Specify the IP address of F-Secure Policy Manager Server and admin.pub that you created during the F-Secure Policy Manager installation. For more information, see Centralized Management Requirements, The setup wizard asks for the location of the quarantine directory.

96 94 Specify the UNC path to the Quarantine Storage share that you created before the installation as the Quarantine Directory. For example, \\<EVSName>\FSAVMSEQS$, where <EVSName> is the network name of your Exchange Virtual Server. 4. The setup program asks to specify the SQL Server to use for the quarantine database. Select the server running Microsoft SQL Server. 5. The setup program asks to specify the database name where quarantined items are stored.

97 APPENDIX A 95 Deploying the Product on a Cluster Specify the name for the database and enter user name and password that will be used to access the database. 6. Complete the installation on the active node. 7. Log on to the passive node of the cluster using a domain administrator account. Repeat steps After you specify the SQL Server to use, the setup wizard asks you to specify the quarantine database.

98 96 Select Use the existing database. 9. Complete the installation on the passive node. A.3.2 Installing on Clusters with Quarantine on a Dedicated Computer This section describes how to install the product on clusters where Quarantine is installed on a dedicated computer. 1. Log on to the first node of the cluster using a domain administrator account. 2. Run F-Secure Anti-Virus for Microsoft Exchange setup wizard. Install the product in the centralized management mode. Specify the IP address of F-Secure Policy Manager Server and admin.pub that you created during the F-Secure Policy Manager installation. For more information, see Centralized Management Requirements, The setup wizard asks for the location of the quarantine directory. Specify the UNC path to the Quarantine Storage share that you created before the installation as the Quarantine Directory. For example, \\<Server>\FSAVMSEQS$, where <Server> is the name of the server where you created the quarantine storage share.

99 APPENDIX A 97 Deploying the Product on a Cluster 4. The setup program asks to specify the SQL Server to use for the quarantine database. Select the server running Microsoft SQL Server. 5. The setup program asks to specify the database name where quarantined items are stored. Specify the name for the database and enter user name and password that will be used to access the database.

100 98 6. Complete the installation on the first active node. 7. Log on to the second node of the cluster using a domain administrator account and repeat steps After you specify the SQL Server to use, the setup wizard asks you to specify the quarantine database. Select Use the existing database. 9. Complete the installation on the second node. A.4 Administering the Cluster Installation with F-Secure Policy Manager To administer the product installed on a cluster, create a new subdomain under your organization or network domain. Import all cluster nodes to this subdomain. To change product configuration on all cluster nodes, follow these instructions: 1. Select the cluster subdomain in the Policy Domains tree. 2. Change required settings.

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