Credit Checking and Order Holds

Transcription

1 By Peter Bannister, 1 st Consulting Ltd Editor's Note: Peter is one of our favorite writers in the Sales Order and Distribution areas. He's an over-the-top, detail oriented consultant. His analysis of JDE's credit checking capabilities is destined to be a classic in the JDEtips Document Library. Peter even includes his excellent writeup on how the Repost Active Orders program (R42995) works with respect to reposting the Open Order Amount. Let's only hope JDE's QA department doesn't try to steal him from his lucky clients! Introduction A significant portion of a company s commercial exposure comes from allowing orders to be entered and processed for customers that, maybe in less lean times, would normally either held or rejected. This document covers the background to credit checking, order holds, where the data is sourced, and some potential scenarios for using the various credit checking methods and order holds. This document s primary focus is on credit checking although some of the wider implications of order holds are touched on. It will not cover the various methods of managing delinquency, any debt, or other purely Accounts Receivable issues. This paper applies to both WorldSoftware TM and OneWorld ; however, when differences occur they will be highlighted. General There are two key methods of managing customers on JDE and they are standard A/R and advanced A/R. Advanced A/R, at the time of writing this document, is only available under OneWorld and has the ability to allow multiple Customer Master records per Address Book number. This is available if Line of Business processing is turned on and if you sell to the customer from multiple companies. This allows delivery, tax, credit, and other information to be managed on a company-by-company basis, which may include but is not limited to separate tax rates, G/L offset for AR account posting, different pricing schedules, and reporting currencies; e.g., John Smith Enterprises has a number of subsidiary companies: say, JD Ltd, John Smith Import Inc., and John Smith Antiques LLC. These have been set up in our demo data as companies 00010, and Under a Line Of Business implementation, a customer might buy product from all of them. Hence, the address book number would have Accounts Receivable records as follows: for doing business with JD Ltd for doing business with John Smith Import Inc for doing business with John Smith Antiques LLC. Copyright 2003 by Klee Associates, Inc. Page 1

2 Under WorldSoftware, this feature is not available, but can be emulated by setting up separate customer numbers (for each of the companies this client trades with), linking them in a parent/child relationship and setting the credit check level to be a P for check at parent level. In this WorldSoftware case we would have: Customer number for trade with JD Ltd Customer number for trade with John Smith Import Inc Customer number for trade with John Smith Antiques LLC These would be linked using as the parent (lets say) with the credit check level set to P for all of them. check level is discussed later in this document. For clarity through the remainder of the document a simple credit check is one that compares open orders plus open accounts receivable to the credit limit. This is opposed to aged credit checking which looks at the exposure based on a percentage of the aged balance. In either case, the principles discussed in regards to how information is used in the next section hold true for both. Customer Check Level and Simple Checking There are three ways to manage simple credit checking with JDE: 1. Line of Business Level This is only available under OneWorld Advanced A/R and literally means that any credit checking will be performed on a company by company basis. Any s, Open Orders or Open AR relating to your other companies will not be taken into account when looking at the creditworthiness of this customer. Note that in World this can be emulated by setting up separate customer numbers for each of the companies a company trades with. These customer numbers would be linked either through a formal Parent/Child relationship or using a category code. In this case the credit limit comes from the individual customer/company record (found in F03012). 2. Customer Level This available in both World and OneWorld and allows checking to be done at a single customer number level (note that customers by company is only available through OneWorld). This is where the Open A/R, Open Orders and for the single customer regardless of the company the debt or Order is attributed to, is used to determine the creditworthiness. In this case the credit limit comes from the customer record F03012 for company for One World advanced A/R, or F0301 for OneWorld standard and WorldSoftware. 3. Parent Copyright 2003 by Klee Associates, Inc. Page 2

3 This is where the exposure to all the children (and the parent) is compared to the credit limit from the Parent to determine the overall creditworthiness. In this case the credit limit for the Parent comes from the F03012 record for company (defined through the Address Book parent on related Address Book numbers tab), or F0301 for the parent in WorldSoftware. It should be noted that credit checking methods are ALL related to the SOLD to (billing address type B or X from page one of the Billings Instructions from the customer set up). SHIP-TO addresses (Billing Address type S) are never checked. The three are sufficiently different to make a table to illustrate how they all work under a simple credit check scenario. The following legend will be used: LIME LIGHT ORANGE YELLOW Blue Grey Customer Billing Instruction/Customer Master Order Entry Check AR Open amount Not applicable For clarity Balance Due AR is the TOTAL open balance. Copyright 2003 by Klee Associates, Inc. Page 3

4 Table 1: Check on Line of Businesses - Check Level = L Customer Billing Instruction / Customer Master Customer Company Parent Check Level L L L L L L Sales Order Entry Enter Sales Order 1 Enter Sales Order 2 Open Order Amount Check Process / Application Open Order AR Open Amount Exposure Over In this case there are no Line of Business accounts overdue; any orders entered will be allowed through simple credit checking. This scenario is only be applicable to OneWorld advanced AR. Copyright 2003 by Klee Associates, Inc. Page 4

5 Table 2: Sold To Customer Check Level = C -- With Line of Businesses Customer Billing Instruction / Customer Master Customer Company Parent Check Level C C C C C C C C C Sales Order Entry Enter Sales Order 1 Enter Sales Order 2 Open Order Amount Check Process / Application Open Order AR Open Amount Exposure Over Since we are checking at customer level, customer 4242 (limit 1000) is over the credit limit whereas the other customers (4243 limit 2000, and limit 3000) are within the limit set. Copyright 2003 by Klee Associates, Inc. Page 5

6 Orders entered for customers 4242 will not get through this simple credit check, whereas orders for 4243 and 4245 will be allowed through. Table 3: Sold To Customer Check Level = C -- Without Line of Businesses Customer Billing Instruction / Customer Master Customer Company NA NA NA Parent Check Level C C C Sales Order Entry Enter Sales Order 1 Enter Sales Order 2 Open Order Amount Check Process / Application Open Order AR Open Amount Exposure Over Since we are checking at customer level, customer 4242 (limit 1000) is over the credit limit whereas the other customers (4243 limit 2000, and limit 3000) are within the limit set. Copyright 2003 by Klee Associates, Inc. Page 6

7 Note that this is equally applicable to World as it is OneWorld as we are not looking at the Advanced AR element (Line of Business). Orders entered for customers 4242 will not get through this simple credit check, whereas orders for 4243 and 4245 will be allowed through. Table 4: Parent / Child Check Level = P -- With Line of Businesses Customer Billing Instruction / Customer Master Customer Company Parent Check Level P P P P P P P P P 7000 Sales Order Entry Enter Sales Order 1 Enter Sales Order 2 Open Order Amount Check Process / Application Open Order AR Open Amount Exposure Over Copyright 2003 by Klee Associates, Inc. Page 7

8 In this case the account 4242 is a parent account with a credit limit of Hence 4242 is not over its credit limit. Orders entered for customers 4242, 4243 and 4245 will get through this simple credit check Table 5: Parent / Child Check Level = P -- Without Line of Businesses Customer Billing Instruction / Customer Master Customer Company Parent Check Level NA NA NA P P P 7000 Sales Order Entry Enter Sales Order Enter Sales Order Open Order Amount Check Process / Application Open Order AR Open Amount Exposure Over Copyright 2003 by Klee Associates, Inc. Page 8

9 In this case the account 4242 is a parent account with a credit limit of Hence 4242 and its child accounts will all be considered under their credit limit. Note that this is equally applicable to World as it is OneWorld as we are not looking at the Advanced AR element (Line of Business). Orders entered for customers 4242, 4243 and 4245 will get through this simple credit check Customer Check Level And Aged Checking Aged credit checking is the alternative to just looking at the total orders/ar balance and comparing it to the credit limit. In this case, the percentage of an AR bucket as a percentage of total open AR is checked to see if orders entered should be held or not see aged credit checking in the next section. NOTE that this does NOT look at the order values, just how much the customer has due/overdue. This is not a very common choice of managing credit checking; most installations tend to use the simple credit check variety. This should behave in the same way as described in the previous section; however, the author has not confirmed this in detail. Order Hold Types There are a number of documents on the Knowledge Garden in regards to Order Holds (see ODS for an example), but it is worthwhile to reiterate some of the salient information before we go into their use. Order hold types are defined through the P42090 Order Hold Information and is found on G4241 (SOM setup menu). They can be set up as either a whole order basis or at an individual line level. The definition is not activated until used (see the next section on this), which is in principle being entered on either the Billing Instructions (page 2) or the Processing Options for Order Entry. The steps to create a new order hold are: Add the code to be created to 42/HC UDC Create the definition through P42090 the key screen is shown in Figure 1. It should be noted that just adding the code to the UDC is NOT sufficient to set up a complete definition of the hold code. Note also that adding credit hold codes should be part of the setup list you use when you add a new branch/plant to the system. Copyright 2003 by Klee Associates, Inc. Page 9

10 Figure 1: Order Hold Information Screen The fields to be entered and their meaning are as follows: Hold Code - This is the entry you have just created in the UDC 42/HC Both elements are required to have a complete definition of the Hold Code. Branch Plant - Person responsible- Which branch plant this code is assigned too. Hold codes are specific to a branch plant generally. This will be where the workflow messages will be sent too if a hold is created Password - This is the code the person responsible will enter to release any held orders will this hold code type - This can be either a % or an A for a percentage type hold code or an amount respectively. Code type - This can be either an O or an L for an order or line based hold code respectively. Age from - This is only applicable for aged debt credit holds and can be 1-8 Copyright 2003 by Klee Associates, Inc. Page 10

11 to indicate the aging period to look at. The specific definition of these periods are held in the Accounts Receivable company constants. Allowable %ge - Upper/lower limit- This is only applicable when the age from is set to other than blank. This is the percentage of the total open AR that is allowable in the age from bucket e.g. if a customer has a total open AR of 1000GBP then if the age from is set to bucket 2 and allowable percentage is set to 20%. If 230GBP is the total open AR in bucket 2 then all orders raised will go on hold as the customer has 23% of its total AR in bucket 2, which is greater than 20%. These are used when this Hold Code is to be used for margin checking. This can be used when the limit type is either a % or an A for a single line or an order. The definition of an order hold itself does not preclude it being used for other types of hold e.g. a C1 hold could be used as the normal over credit limit hold as well as a maximum order value hold. It is however best practice to set up separate hold codes for each individual hold type to ensure that these holds are easily segregated e.g. do not have a hold code, say P1, which is used for credit holds and product allocation holds. The above will allow codes that relate to the credit limit, open AR aging, margin and general holds to be set up. There are a number of other areas of the system that will need to be set up before all types of hold can be used. These are: Copyright 2003 by Klee Associates, Inc. Page 11

12 Customer billing instructions Page 1 for min and max order value (See Figure 2). Figure 2: Customer Master Page 1 Copyright 2003 by Klee Associates, Inc. Page 12

13 Product allocation preference preference type 07 Figure 3: Product Allocation Preference The set up for the following "standard" hold codes may be found in the JDE manuals. C1 - Simple Check C2 - Aged Check M1 - Margin, Order Level Check M2 - Margin, Line Level Check MN - Minimum value check MX - Maximum order value PH - Partial order PA - Product allocation CA - Prepayment authorization CS - Prepayment settlement XX - General administrative hold Copyright 2003 by Klee Associates, Inc. Page 13

14 Using order holds in practice If we look at a fairly standard order to cash cycle the following programs would be used: P03013 P4210 R42565 P P4210 R42565 R42520 P4205 R42535 R42530 P4205 R42565 Enter/maintain customer information Enter quote/blanket Print quote/blanket Convert quote or release blankets Enter order Print acknowledgement Print pick note Confirm pick Pack note/bill of Lading Shipping documents Confirm ship Print invoice Additional areas to consider would be: P42117 Release back orders R42118 Release back orders - batch P4210 Enquire on orders customer service enquiry P4210 Order header maintenance R4210IC Create ICO orders It is accepted that some of these steps are not in the right order for pure domestic or pure export, but in principle these steps or some variation would be used. In this section there can be differences in how the reports work between versions. If you try to run a report for a held order and it still produces the report, change the data selections to exclude held orders. Maintain customer P03013 Under Billing Instructions Page 2 (Figure 4) there is a Hold Orders Code field. If a valid order hold code is entered here, then ALL orders being entered for this customer will be put on hold. This will be in ADDITION to any order holds already determined; e.g., an order could have a C1 (credit) and an XX (administrative) hold. Copyright 2003 by Klee Associates, Inc. Page 14

15 Figure 4: Customer Master Page 2 Also from the billings instructions you can bypass ALL credit checking for a client, by setting the exempt from credit hold flag on Billing Page 1, as shown in Figure 5. Figure 5: Billing Page 1 This would usually only be set for inter-company transactions, although in exceptional circumstances (e.g., you are an SME company trading with a large corporation where you may be penalized for late delivery) this may be set for normal customers. Copyright 2003 by Klee Associates, Inc. Page 15

16 Enter quotes P4210 Since this is a quote and not a firm legal obligation to provide goods/services, the sales order entry version used should be set up so that none of the order holds are set (see enter order for the order hold tab explanation). It may be required to hold the quote for approval before printing, this can be achieved either through an hold similar to the administration hold (see order entry) or through status flow and by using speed status update to move the quote onto the print status Print quote R42565 No order hold checking is done through this program. Note that there is a check on orders already held; e.g., don t print a held order within this program so if a quote ends up as being held it will not print. Convert quote/release Blankets P A version of sales order entry (P4210) is called when converting from a quote to an order. As such, the hold checking is performed. Hence a suitable version of order entry (with the order holds set) should be used to ensure that quotes being converted will be checked in the same way as standard order entry. Order entry P4210 The standard sales order entry program is the main entry point for order entry in its various guises, and it is also used as defaults for creating orders across the system. The order hold tab (Figure 6) is referenced for all order hold information. If it is not filled in, the order hold will not be applied. It should also be noted that the logic behind the various types of hold is hard coded, but NOT the order hold code name. Hence C1 (description credit hold) could be used for any or all of the order hold code fields. But this IS NOT best practice. Copyright 2003 by Klee Associates, Inc. Page 16

17 Figure 6: Order Hold Tab Customer credit check - Usually this is set to a C1 or a C2 (see previous sections for simple verses aged). This type of checking is done through Business Function (BF from now on) B Order margin check - Usually this is set to M1 Line margin check - Usually this is set to M2 and is calculated by BF B The core logic is to look at the extended value (SDAEXP) and cost (SDECST). The standard price margin calculation check is performed and compared to the M2 limits. If the margin is outside this range for this line then it is held. Minimum order value - Usually this is set to MN. The total order value is compared to the one set up in the billing instructions for the sold too. If the total order value is less than the value set up then the order is held. Maximum order value - Usually this is set to MX. The total order value is compared to the one set up in the billing instructions for the sold to. If the total order value is greater than the value set up then the order is held. Partial order hold - Usually this is set to PH. If not enough stock is available to fulfill the whole order then this hold is initiated Copyright 2003 by Klee Associates, Inc. Page 17

18 Product allocation hold - Prepayment processing holds- Usually this is set to PA. If the quantity or percentage of the allocation preference is exceeded then this hold will be used. Usually these are set to CA and CS. Both of these holds are only active if prepayments are used e.g. credit cards. We will not cover this in this paper Order process - Normally is this used it will be set to XX, but this will ALWAYS hold an order. So only use this if you really do want all these orders to go on hold It should be fairly self evident that the more fields that are filled in the greater the work load on the people who release these orders and the greater the likely impact on delivery performance. Just a word of caution: When setting these processing options on this, and indeed any version of P4210, it allows lower case. If you enter a hold code in lower case (depending on the version) this will result in the order hold not being removed from the order hold file (F4209) on release. This of course will lead to a significant number of questions from the credit controllers, or whoever deals with the release of orders. Print acknowledgement R42565 No order hold checking is done through this program. Note that there is a check on held orders; i.e., the program doesn t print a held order within this program. So if an order ends up being held, then the acknowledgement will not print. Print pick notes R42520 There is no specific new order hold checking in this program; however, the order hold flag is checked and if set the pick note will not be printed. Note that the author has seen certain sites where R42520 has NOT checked the hold flag so it is advised that testing be done to confirm this under the version of the software you are using. Confirm pick P4205 There is no new order hold processing in this program; it does, however, check for the order being on hold and so it does not allow confirm pick of orders on hold. It can, however, call the order entry program as an exit and so care will have to be taken on how this version is set up. Also see Confirm ship as this program can be used in multiple areas. Print pack note R42535 There is no new order hold processing in this program; it does, however, check for the order being on hold and so it does not print the pack note if the order is on hold Print shipping documents R42530 There is no new order hold processing in this program; NEITHER does it check for the order being on hold, and so it prints this EVEN IF the order is on hold. Note that it is felt that this is an oversight (at ) and it should hold the orders. Copyright 2003 by Klee Associates, Inc. Page 18

19 Confirm ship P4205 Confirm ship does not recheck any of the order hold conditions, particularly the credit check hold. It does, however, check the order hold flag and so does not allow dispatch of orders on hold. Otherwise additional order hold checking is not performed. Note that this can call the order entry program so as per confirm pick, care should be taken how this is set up. If it becomes obvious that an order needs to be prevented from being dispatched, then the order header maintenance will be used to add a hold code (see later). Print invoice R42565 No new order hold checking is done through this program. Note that there is a check on held orders; e.g., doesn t print a held order within this program. So if an order ends up being held then the invoices will not print. If direct entry of hold codes to the order header are used, then this must be considered (See later for direct entry) Release back orders P42117 This ONLY checks credit (simple C1 or aged C2) and the Partial Order Line ( quantity for the line not available PH), the remaining checks are assumed to have already occurred at sales order entry. If an order was backordered but still held with a line margin check hold and back order release was run, if the total line quantity was not available, then the PH hold would be in ADDITION to the M2 hold. Release back orders R42118 This ONLY checks credit (simple C1 or aged C2) and the Partial Order Line ( quantity for the line not available PH), the remaining checks are assumed to have already occurred at sales order entry. If an order was backordered but still held with a line margin check hold and back order release was run, if the total line quantity was not available then the PH hold would be in ADDITION to the M2 hold. Customer service enquiry P4210 Given that the P4210 program is used for a plethora of different purposes, the order hold checking should be done only when a change is taking place. If P4210 is being used as an enquiry, it is recommended that the hold codes are set to blank and that the Status code for changes is set to ensure orders cannot be changed through this version. Note that there are a number of additional processing options to set in this case (e.g., auto order re-pricing), but the gist is to ensure that the enquiry remains an enquiry and not updating the order with undesired information. Copyright 2003 by Klee Associates, Inc. Page 19

20 Order header maintenance P4210 This is invoked by calling the order entry program with a different format (W4210H) and selecting a row or by taking the row exit from order entry (customer service enquiry). Once in the order header, the hold code can be entered directly as shown in Figure 7: - Figure 7: Sales Order Header This technique can be used to enter order holds for customer orders which are near to dispatch. An example of where this may be used is industries where there are long lead times to producing or sourcing the product. Over the course of the time to source/manufacture the product, the client s creditworthiness may have been eroded. As a result, normal credit checks would not be sufficient to pick this up, so an administrative type of hold could be used to prevent dispatch of goods to this client. This would be on an order by order basis as there is no global hold for all customers orders. To be very clear about this there is no standard JDE program that will put all orders on hold for a particular customer, nor is there a standard program for en-masse batch release of orders. If this is required then it would be a bespoke piece of code or would require a work around. Create ICO orders R4210IC This program, only available in OneWorld, generates inter-company orders for sales where the detail branch is in a different company to the revenue branch. This program assumes that we are in a full inter-company situation and so does no additional order hold processing Copyright 2003 by Klee Associates, Inc. Page 20

21 Reconciling Order Holds And Check Level There will almost certainly come a time when orders are placed on hold that apparently should not be. The first place to check most likely will be the credit check screen (P42050), but if the figures it shows look confusing, you will need to reconcile the orders, open AR, credit limits, and held orders. It is important to understand where all the numbers on this screen come from. Take a look at the Check screen (Figure 8): Figure 8: Check Screen The Amount Due (AR Open amount from the tables in an earlier section) comes from the total of the open amounts on the Accounts Receivable detail file (F03B11 for those on OneWorld or F0311 for those on World), based in the as-of date; e.g., if an invoice was raised in the A/R on 31 st July 2003 and the as of date was 16 th May 2003, then it would not be included in the open amount. The order total, however, comes from the F03012 (customer by Line of Business) or the F0301, depending whether advanced Accounts Receivable is being used or not. Note that this value is updated through the sales update R42800 for those orders closed through update to the ledgers. This has had a number of problems in the past and so this may lead to an inflation of the order totals. Care MUST be taken with this screen, especially if customer of parent credit level checks are being used, as this screen will be in currency of your BASE company and NOT necessarily in the currency of the customer. Copyright 2003 by Klee Associates, Inc. Page 21

22 It s pretty certain that the Accounts Receivable figure is always going to be correct, but in a lot of circumstances the order total (APRC from the above files) can get corrupted. To get to a true open order value, take a look at the sales order detail (F4211) file and look for Order lines are open - SDNXTR< 999. Take out all blanket orders, quote orders - SDOQTY = 0 Take out store and forward orders - SDSO15=blank Take out future orders - (SDOPDJ-*TODAY) > CICOMH (Original promised less order entry date, check to see if it s greater than the commitment days on the branch plant constants note that 999 for the commitment days means no future commits) OR (SDPDDJ-*TODAY)>CICOMH Scheduled ship date less today is greater than the commitment days from the branch plant constants. Note in both cases it assumed that the repost future orders R42995 is being run nightly. Held lines - no record for order/line in F4209 (or Hold field on CSE) Take out kit/configurator lines - SDKTLN=0 (for non kit lines) Remember to take account of those lines that are back ordered; the extended value will not be filled in for these lines, so the value is the (shippable + back ordered) * unit price Convert the extended value you get to the currency of the address book values (APRC), using the order/transaction date as a basis for the exchange rate, and total. This should be your baseline value by either customer or customer and company depending whether you are using advanced accounts receivable or not. If the values still don t agree, then the next step would be to run the program R42995 (repost active sales orders) but there are some features of this program that people need to be aware of. These are: 1. It has some hard coded logic internal to the program, which means that if you are using Advanced Accounts Receivable (e.g., customers by company) then you need to create a version per company you want to rebuild. 2. Held orders may not be considered correctly. At the time of writing, there are calls outstanding on the inclusion of held order (see call ) 3. Some foreign orders miss some of the logic as described in the validation section. Again there are calls for this (see call ) Copyright 2003 by Klee Associates, Inc. Page 22

23 4. Some foreign orders still select status 999 orders, but selections can be used to exclude these. 5. Zero the APRC field in the relevant file (F0301 or F03012) before running R This is similar to an existing tip for the commitments (F41021) since if there are no open sales lines (lines at status < 999) the open order totals will not be affected. Alternatively, the suggestion from JDE is that a dummy sales line (at zero price!) is entered before the run so there is a line at a status less than 999. This dummy order would be cancelled after the R42995 has run. This second approach is rather cumbersome but does not use any technical tools! 6. Create versions for the update of Order separate to any commitment update. Updating the order header and customer totals in the same version is OK. 7. Check security. The person who submits this job has to have the security to all the data. 8. Make sure that all data on the customer master (BOTH F0301 AND F03012 if you are on LoB) is correct, as the R42995 checks to see of all data is correct before it updates the customer record. If only one value is incorrect (albeit just the category code) IT WILL NOT UPDATE the customer record with the new order totals. To give a concrete example: if a UDC code from 01/03 (the UDC behind AC03) is deleted with customers still having this assigned, then R42995 will not update the customer record with the recalculated value. This is true for OneWorld only and is valid at update There are rounding errors in the R42995 so if you get within a reasonable order of magnitude, don t beat yourself up about it!! Peter Bannister, 1st Consulting ed, is an independent JD Edwards consultant based in the UK. Reach Peter at Peter.Bannister@JDEtips.com. Peter has spent 8 years implementing JDE World and OneWorld for both end users and business partners within Europe. Although he has a rich understanding of most of the ERP suite within JDE, and a broad appreciation of complementary products, he specialises in distribution. He is currently on site at a large multinational as a finance/distribution consultant. The use of JDE is granted to Klee Associates, Inc. by permission from J.D. Edwards World Source Company. The information on this Website and in our publications is the copyrighted work of Klee Associates, Inc. and is owned by Klee Associates, Inc. NO WARRANTY: This documentation is delivered as is, and Klee Associates, Inc. makes no warranty as to its accuracy or use. Any use of this documentation is at the risk of the user. Although we make every good faith effort to ensure accuracy, this document may include technical or other inaccuracies or typographical errors. Klee Associates, Inc. reserves the right to make changes without prior notice. NO AFFILIATION: Klee Associates, Inc. and this publication are not affiliated with or endorsed by J.D. Edwards & Company. J.D. Edwards software referenced on this site is furnished under license agreements between J.D. Edwards & Company and their customers and can be used only within the terms of such agreements. J.D. Edwards is a registered trademark of J.D. Edwards & Company. JDE and OneWorld are registered trademarks of J.D. Edwards World Source Company. WorldSoftware is a trademark of J.D. Edwards World Source Company. All other company and product names used herein may be trademarks or registered trademarks of their respective owners. Copyright 2003 by Klee Associates, Inc. Page 23