JD Edwards EnterpriseOne Order Fulfillment

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1 JD Edwards EnterpriseOne Order Fulfillment Operations Field Service Support Receive Product Return Product Receive and Pay Inquire About Account Contract Administrator Manage Contract Process Claims for Promotions Representative Authorize Return Manage Order Specialist Process Payments Manage Balances Inventory Agent Deliver Goods

2 JD Edwards EnterpriseOne L2 Manage Order Operations Update Information Process Holds Representative Process Order Acknowledgement Analyze Order Process Order Backorders Shipping Agent Perform Shipment Revisions Prepare Shipment/ Load Inventory Agent Deliver Goods

3 JD Edwards EnterpriseOne Update Information Process Holds Enterprise "" Related Addresses Update Related Addresses Provide Ship to Information to Enterprise Enterprise "" Enterprise "Order Fulfillment" Process Order Acknowledgement Representative Receive Profile Information from Enterprise System Update Needed? Base Price Update Preference Hierarchy Update Price Groups Update Item Price Groups Update Inventory Pricing Rules Update Pricing Groups Update Inventory Pricing Groups Base Price Revision Provide Item Price Information to Enterprise "Order Fulfillment" Process Order Backorders Enterprise "Order Fulfillment" Enterprise "Marketing" Update Pricing Rules Update Batch Update Price/Cost Update Batch Base Price Revisions Update Item Price Groups Generation Update Price Groups Generation Update Base Price Currency Generation Provide Account Profile Information to Enterprise System Enterprise "" Billing Instructions Enterprise "Marketing" Update Billing Instructions Provide Profile Information to APS, SCP Operations Shipping Agent Perform Shipment Revisions

4 JD Edwards EnterpriseOne Process Holds Margin or Partial Hold Communicate to Service Release Order Hold and Update Status Representative Update Information Hold Type? Credit Hold Communicate to Credit Management Credit Manager Release Order from Credit Hold and Update Status Inventory Agent Deliver Goods

5 JD Edwards EnterpriseOne Process Order Acknowledgements Receive Transmission Receive Printed Acknowledgeme nt Outbound EDI Interface Tables Outbound Flat File EDI 855 Outbound Order Extract/Convert Order Acknowledgement Correct Acknowledgement Errors, If Any Create Outbound Order Acknowledgement EDI Flat File and Send Update Order Acknowledgement as Sent Purge/Archive Order Acknowledgement Transactions Representative Update Information Determine Method of Communication? EDI 865 Outbound Outer Change Extract/Convert Order Change Acknowledgement Correct Change Acknowledgement Errors, If Any Create Outbound Order Change Acknowledgement EDI Flat File and Send Update Order Change Acknowledgement as Sent Purge/Archive Order Change Acknowledgement Transactions Print Print Order Acknowledgement Provide to Inventory Agent Deliver Goods

6 JD Edwards EnterpriseOne Process Order Backorders Proof Release Backorders in Proof Mode Review Backorder Release Proof Report Acceptable? Batch Version Proof or Final? Final Release Backorders in Final Mode Representative Released Partial Order Holds Update Information Release Method? Order Released Partial Order Holds Online Version Release Backorders Online Inventory Agent Deliver Goods

7 JD Edwards EnterpriseOne Perform Shipment Revisions Representative Update Information Revision Required? Shipment Ready for Processing Shipment Revisions Shipping Agent Amended Order Dates Revise Shipments Define Shipment Pieces Prepare Shipment/Load Assign Options and Equipment Orders

8 JD Edwards EnterpriseOne Prepare Shipment or Load Shipments Used Review Shipment Batch Approve Batch Shipment Perform Shipment Revisions Shipment or Load Preparation? Load Creation Used Build Load Select Routing Options Routing Options: Select Carrier Batch or Online? Online Approve Interactive Shipment Shipment Select Shipments for Load Carrier Selection Required? Review Shipment Details Accepted Shipping Agent Select Vehicle Load Tender Required? Tender Load Determine Tender Dispositions?, Automatically Routed Load Ready to Approve or On Hold? Ready to Approve Load or Shipment? Warehouse Pick Requests and Suggestions Rejected Optimize Stop Sequence On Hold Load Approve Batch Load Create Header for Load Process Order Holds Approve Online? Approve Interactive Load Review Load Details Inventory Agent Deliver Goods

9 JD Edwards EnterpriseOne Analyze Orders Inventory Agent Deliver Goods Review Online Review Credit Check Print Acknowledgement Review Standard Check Price and Availability Print Pick Slip Print Journal Review Advanced Check Price and Availability Reprint Pick Slip Print Held Orders Review Supply Demand One View Open Report Print Control Pick Slip Print Backorders to Fill - Proof Print Ledger Print Rebate History Review Summery Availability One View Historical Report Representative Print Which Document from Print Set? Print Shipping Documents Reports to Print? Which Analytical Report to Print? Pricing Reports to Print? Inquiries? Which OVR Analysis Report to Print? End Print Delivery tes - Proof Print Backorders to Fill - Final Print Analysis Summary Print Orders Affected by Price Change Review Service Inquiry One View to Date Report Print Delivery tes - Final Print Open Orders by Item Review Item Cross Reference One View Price Report Print Proofs Print Open Orders by Review Ledger History Review Delivery tes Inquiry Print s Review Serial Number Review Commission

10 JD Edwards EnterpriseOne L2 Receive and Pay Contract Administrator Manage Contract Manage Order Representative Process Claims for Promotions Authorize Return Inventory Agent Deliver Goods Create RMA Adjustments Process s Specialist Process Payments Manage Balances

11 JD Edwards EnterpriseOne Create RMA Adjustments Representative Authorize Return Order Update for Returned Material Returned Material Received on Time?, Returned Faulty Goods on Time Go To: End-of-Day Processing Process s

12 JD Edwards EnterpriseOne Process s Contract Administrator Manage Contract Representative Manage Order Inventory Agent Deliver Goods Process Claims for Promotions Create RMA Adjustments Create from Order, or by Direct Entry into? Create from Order Orders to be d End of Day Processing Generate at End of Day Generation Mode? Regular EDI Delivery Method? Extract Outbound, Review and Correct if Needed Extract Successful?, Correct Errors Correct EDI Error Condition, Create EDI 810 Outbound EDI Interface Tables Create Outbound EDI Flat File and Send Outbound Flat File Update EDI as Sent Purge/Archive EDI Transactions Transmission Complete Update - s Already Printed Update with Print Receive Order tifications from Enterprise System n-edi Print Proof? Print Regular Print Cycle Process Interbranch Authorize Prepayment Transactions Prepayment Transactions Review Journal Correct Error Condition? Print in Proof Mode Details Correct? Type of Print? Print Inter-Branch Reprint Required?, Printed Satisfactorily Which Update Method? Update for Transfer Orders Update Completed Errors Exist? Correct Errors Print Consolidation Reprint Required Update for Advanced Return Order Review Journal Create from Direct Entry into Print Credit Memo Process Ship and Debit Updates Generate Claim Record and Claim Accrual Entries Transmit Ship and Debit Claim using EDI 844 Ship and Debit Claims Manage Ship and Debit Claims Process Intercompany Orders Payable Detail Receive and Pay Standard Create Standard Print s Reprint an A/R Mail A/R s Void Void Review Documentation for Completeness Update Information? Determine Entry Method to Use? Speed Create Seed Online Review Recurring s Online Deliver s is Posted Locate to be Voided or Revised Void or Revise? Go To: Financial Control and Reporting Process Payments Specialist Add/Update INformation Recurring Create Recurring Enter Recurring Information Determine Method of Recurring Review? Revise Recurring s Recycle Recurring s Determine if Further Action is Required? Review and Post s Print s Journal Is Posted? Enterprise "Order Fulfillment" View Enterprise s Revise Revise Detail Information Report Create Recurring Report and Review is t Posted Locate Batch to Review and Post Post an Batch Transactions Manage Balances

13 JD Edwards EnterpriseOne L2 Process Payments Receive and Pay Bank Transfer Direct Debit Funds Receive Payments Process Cash and Checks Process Drafts Specialist Process Credit Card Payments Apply Payments Process Direct Debits Apply Payments by Netting and Payable Manage Balances

14 JD Edwards EnterpriseOne Receive Payments Receive and Pay Provide Electronic Payment Bank Provide Electronic Payment EDI 820? Receive Electronic Payment Process Successful Find EDI Transactions Find EDI Deposits Find EDI Payments Find Remittance detail Revise Transaction header Revise Deposit Detail Revise Payment Header Revise Remittance Detail Receive Cash and Checks Process Cash and Checks Specialist Receive Draft Information Process Drafts Receive Credit Card Information Process Credit Card Payments

15 JD Edwards EnterpriseOne Process Cash and Checks Send Payments Cash, Checks and Electronic Payments NSF Post to General Ledger? Post Receipt Changes End Receive Cash and Checks Void/Delete Entire Receipt Manage Balances Review Create New Receipt or Update Existing Receipt? Update Existing Receipt Work with Determine Action to Take? Void/Delete Receipt Detail Revise Receipt Detail Revise Receipt Determine Action to Take? Apply Payments Go To: Ledger; Master; Netting Go To: Ledger; Netting Specialist Speed Receipt Create Speed Receipt Payment from? Known? Apply Payment? Apply Payments Process Manually Speed or Standard? Create G/L Cash Create Logged Cash Identify Enter Unapplied Cash Apply Payments Create New Receipt Receipt Creation Method? Standard Receipt Work with Begin Receipt Entry Payment from? Apply payment? Apply Payments Ledger; Master; Netting Enter Unapplied Cash Apply Payments Process Automatically Create Unapplied Revise Electronic Batch Status Go To: Ledger; Netting Process Successful? Find Incorrect Electronic Determine Action to Take? Revise Review and Correct Electronic Table Apply Payments Other Ledger; ; Address Book; General Ledger Post; Bank

16 JD Edwards EnterpriseOne Apply Payments Apply Using Algorithm A Apply Using Algorithm B Apply Using Algorithm D Apply Using Algorithm E Apply Using Algorithm F Auto Cash Run Auto Cash Algorithms Are There Remaining Algorithms to Run? System Operation Review Error Report Have all Processed Been Applied? Post to G/L? Post Auto Cash Review and Correct Electronic Table Revise Determine Action to Take? Find Electronic Automatic Apply Manually or Automatically? Is there an Open Amount? Manage Balances Other Ledger; ; Address Book; General Ledger Post; Bank Manual How to Disposition Open Amount? Standard Update Mode Search Select s Method Load Method Select individual s Select by Simple Criteria Apply Receipt Is invoice Short Paid? Enter Inline Writeoff Enter Inline Chargeback Enter Inline Deduction Enter Discount Leave Open Amount Standard Add Mode Open Receipt Choose Manual Method Enter Stand Alone Write-off Enter Stand Alone Chargeback Enter Stand Alone Deduction Specialist Remittance Entry Method Select by Complex Criteria Miscellaneous Receipt Enter G/L Receipt Enter Full Payment Amount Speed Add Mode Apply Balance Forward Fully Applied? Ledger Is There an Open Amount? Standard Update Mode Credit Card How to Disposition Open Amount? Standard Drafts Update Mode Search Drafts Select s Method Select Individual s Enter Inline Writeoff Enter Inline Chargeback Enter Inline Deduction Enter Discount Leave Open Amount Standard Drafts Add Mode Open Draft Choose Manual Method? Load Method Select by Simple Criteria Apply Draft Is the Short Paid? Enter Stand Alone Write-off Enter Stand Alone Chargeback Enter Stand Alone Deduction Remittance Entry Method Select by Complex Criteria Enter Full Payment Amount Process Direct Debits Apply Direct Debits

17 JD Edwards EnterpriseOne Process Drafts Receive and Pay Accept and Return Company Draft Create Draft and Provide to Company Create Created Drafts Manual Drafts Collect Funds for Drafts Review and Post or Review and Resolve? Review and Post Review and Post Drafts Post Draft Process Cash and Apply Payments Review and Resolve Specialist Print with Draft Attachment Enter Company Created Drafts Manual Drafts Create and Review Bank Register for Drafts Locate Drafts to be Revised or Voided Void or Revise Draft Print Statement with Draft Attachment Print Bank Account Exceptions Print Draft NSF tification Create Automatic Drafts Automatic Drafts Remit Drafts to Bank Bank Receive Payment and Provide Deposit Information

18 JD Edwards EnterpriseOne Process Direct Debits Receive and Pay Treasury Accountant Receive Payment and Forward Remittance to Accounting Bank Receive Payment and Forward Deposit Information to Accounting Process Drafts Update Status for Payment Speed or Standard? Speed Payment from? known? Entry method for unapplied receipt Balance Forward Enter Balance Forward Cash Unapplied Cash Receipt Transactions Process Manually Create n- Cash Create Logged Cash Enter Unapplied Cash Detail Process Logged Locate Logged Receipt to be Applied Load Open s Apply Logged Receipt Standard Method of cash receipts to use? Financial Transaction General Ledger Detail Logged Receipt Data Logged Receipt Detail Unapplied Receipt Data Unapplied Detail Logged Detail Specialist Process Automatically Number Known? Enter Match Cash Enter Unapplied Standard Cash Next Action? Process Unapplied Receipt Locate Unapplied Receipt to be Applied Unapplied Detail Load Open s Locate Receipt to be Voided/Revised Apply Unapplied Receipt Void Cash Receipt Update s for Payment Load Bank Tape Information Does file Contain Errors? Update Register Table Apply to s All receipts Been Processed? Online Review Unprocessed Online Review and Post Cash Print Cash Journal or Deposit Journal Revise Cash Receipt Junction? Process Deductions Manage Balances Review and Receive Electronic Table Method? Report Print cash Journal Report Print Cash Activity Register Apply Unprocessed Manually Locate Receipt Batch to Review and Post Post Receipt Batches General Ledger Detail

19 JD Edwards EnterpriseOne Process Credit Card Payments Receive and Pay Accept and Return Company Draft Create Draft and Provide to Company Create Created Drafts Manual Drafts Collect Funds for Drafts Review and Post or Review and Resolve? Review and Post Review and Post Drafts Post Draft Process Cash and Apply Payments Review and Resolve Specialist Print with Draft Attachment Enter Company Created Drafts Manual Drafts Create and Review Bank Register for Drafts Locate Drafts to be Revised or Voided Void or Revise Draft Print Statement with Draft Attachment Print Bank Account Exceptions Print Draft NSF tification Create Automatic Drafts Automatic Drafts Remit Drafts to Bank Bank Receive Payment and Provide Deposit Information

20 JD Edwards EnterpriseOne Process Deductions Identify Disputed Amount Create Deduction for Disputed Amounts Review and Post Review Deduction Batches Post Deduction Amounts Specialist Review and Post or Review and Resolve Batch? Manage Balances Process Cash and Apply Payments Encounter Unknown Deduction During Cash Processing Create Deduction for Short Payment Review and Resolve Locate a deduction to be researched or resolved Apply Credit Memo to Deduction

21 JD Edwards EnterpriseOne L2 Manage Balances Inquire About Account Process Payments Specialist Manage Collections Process Refunds Process Statements Analyze Process Period End

22 JD Edwards EnterpriseOne Manage Collections Credit Manager Receive tification of Requiring Credit Review Review and Revise Credit Create TRW Reporting Tapes Create Credit Reporting Tapes Inquire About Account Respond to Collection Actions Collection Manager Receive tification of Requiring Collection Activities Review and Revise Credit Initiate Collection Actions Workflow Message to Credit Manager Review Account Balance Information Workflow Message to Collection Manager Review Parent/ Child Balances Review Statistical Information Specialist Process Payments Run Statistical History Update Print Activity Log Review Account Activity Log Post s and Run A/R Credit/ Cash Management Build Enterprise Receive Credit Information from Enterprise System Generate Delinquency Fees Review and Approve Delinquency Fees Review Delinquency tices Print Delinquency tices End Generate Delinquency tices Approve Delinquency tices

23 JD Edwards EnterpriseOne Process Refunds Final Process Payments Proof of Final Mode? Proof Create Reimbursements in Proof Mode Errors? Create Reimbursements in Final Mode Correct Errors in s Specialist Locate Receipt Batch to Review and Post Post by Batch End Locate Batch to Review and Post Locate Batch to Review and Post Inquire About Account

24 JD Edwards EnterpriseOne Process Statements Inquire About s Review Printed Statements Review Statements Manually Specialist Process Payments Run Statement tification Refresh How to Review Statements? Review Online Statements Review Statements Online Print Statements End Reprint an Individual AR Statement

25 JD Edwards EnterpriseOne Analyze Recievable Inquire About Account Context Item Create/Review Reports? Print Activity Log Create/Review Inquiries? Print Address Book Name Search Print Open s Detail, Summarized Print Statistical Calculations by Company Print Open s Detail with Remarks Print Master Information Print Statistical Calculations by Credit Manager Print Open s Detail with Aging Print Ledger Inquiry Print Account Balance Inquiry Print Open s Detail, with Currency Print s/ Payables Netting Report Build s/ Payables Netting Report File Print Open s Summary Analysis Print Account Statistical Inquiry Print Cash Activity Register Print Collection Report Specialist Print Update s for Payment Print Statistical Trend Analysis Print s/ Payables Netting/ Aging Report Print Journal Review Print Open Detail Print Trend Analysis Print Journal Review Print Aging Trend Analysis End Print Receipt Trend Analysis Print Parent/Child Balance Inquiry Print Account Activity Log Print Journal Print Cash Journal Print Prepayment Transaction Report Print Print with International Payment Instructions View Enterprise s Print Group by Draft View Enterprise Cash Print Cash Deposit Journal Print Statistical Calculations by Collection Manager Print Work-file Creation for A/R IN68 Print Final Creation for A/R and A/P - IN68

26 JD Edwards EnterpriseOne Process Period End Final Process Payments Processing Completed? Calculate Unrealized Gains/Losses? Run in Proof or Final Mode? Proof Run Unrealized Gain/Loss Report in Proof Mode Review Unrealized Gain/Loss Report Do Errors Exist? Run Unrealized Gain/Loss Report in Final Mode Correct Errors in Process Credit Reimbursemen t? Run in Proof or Final Mode? Proof Generate Reimbursements in Proof Mode Do Errors Exist? Generate Reimbursements in Final Mode Locate Receipt Batch to Review and Post Locate Voucher Batch to Review and Post Specialist Correct errors in * Post by Batch Post Vouchers by Batch Final Run A/R s to General Ledger by Batch Run A/R to General Ledger by Batch Run A/R to General Ledger Balances by Account ID Run Integrity Reports? End

27 JD Edwards EnterpriseOne L2 Deliver Goods Operations Support Field Service Representative Manage Order Receive Product Score and Attach Server Level Rules Fulfill Order Fulfillment Manager Release Order Review Order Inventory Agent Pick Order Pack Order Ship and Deliver without Advanced Transportation Shipping Agent Ship and Deliver with Advanced Transportation Analyze Transportation

28 JD Edwards EnterpriseOne Pick Order Enterprise Enterprise "Order Enterprise "" Go To: Representative Manage Order Receive Order tifications from Enterprise System Determine Picking Requirements? With Warehouse Management Generate Pick Request with Warehouse Management Warehouse Pick Requests and Suggestions Backorder Order Line Created Print Pick Slip by Order Inventory Agent Without Warehouse Management Control Pick Slip Selected Print Control Pick Slip Moving to Staging Area Print Pick Slip by Item Fulfillment Pick Slip Requirements? Print Method? Backorders Created? Pack Order Pick Slip Selected Print Pick Slip by Truck Print Loading te

29 JD Edwards EnterpriseOne Pack Order Enterprise From: Procurement and Materials Management Confirm Pack Requirements Inventory Agent Pick Order Pack Confirm Required? Ship and Deliver without Advanced Transportation Shipping Agent Ship and Deliver with Advanced Transportation

30 JD Edwards EnterpriseOne Ship and Deliver without Advanced Transportation Receive Product Operations Support Representative Orders Confirm Pack Requirements, Bill, Bill, Create Backorder Pack Order Ship Confirm in Batch? Confirm Shipment for Order Add Additional n-inventory Items Availability Checked During Ship Confirm? Check Availability? Are Backorders Allowed?, Cancel Order Add Freight Charges, Ship, Ship Provide Shipment tification to Enterprise System Add Required Serial Number Inventory Agent Confirm Shipment in Batch Document to Print? Print Bill of Lading Ship Order Print Delivery tes Proof Review Proof Print Delivery tes Final Print Export Document Hazardous Material

31 JD Edwards EnterpriseOne Ship and Deliver with Advanced Transportation Receive EDI ASN Files Respond? End Go To: Receive Product Extract/Convert Receiving Advice Edit/Update Receiving Advice Validation Successful? Send Request for Quote via EDI Revise Receiving Advice Inbound EDI Interface Table Inbound Flat File Purge/Archive Receiving Advice End Representative EDI? Extract/Convert Advanced Shipping tice Correct ASN Errors, If Needed Create ASN Acknowledgement Flat Files Send ASN Files Update ASN as Sent Purge/Archive ASN Files Orders Outbound EDI Interface Table Outbound Flat File Go To: Create Master Bill of Lading Confirm by Shipment Confirm Shipment within Advanced Transport Identify Shipment Tracking Information, Bill, Create Backorder Shipping Agent UCC 128 Processing? Identify UCC 128 Information Detail Revisions Confirm Pack Requirements Batch Career Reports? Select Report? Determine Order/Shipment Status Create Carrier Manifest Load or Shipment Confirmation Process? Confirm by Load Confirm Load Print Transport Management Shipping Document Load Tracking Information for Load Confirmation Ship Confirm Confirm Pack Requirements Add Additional n-inventory Items Add Freight Charges Add Required Serial Number Availability Checked During Ship Confirm?, Ship, Bill Check Availability? Are Backorders Allowed?, Ship, Cancel Order, Load Delivery Required Confirm Delivery of a Load/POD Milk Run Delivery? Create Unscheduled Deliveries Go To: ; Capture Order Disposition Required? Disposition Load Update via Load Disposition Transportation Updates Intransit Inventory Go To: Financial Control and Reporting; Capture Transactions Analyze Transportation Load Delivered Go To: Financial Control and Reporting; Capture Transactions Load Delivery Required Intransit Inventory Inventory Agent Pack Order

32 JD Edwards EnterpriseOne Analyze Transportation Field Service Operations Support Receive Product Perform Freight Journal Review Perform Freight Payable Journal Review Post Freight to G/L Work With Freight Audit History Work With Outbound In- Transit Inventory Shipping Agent Ship and Deliver with Advanced Transportation Review Type? Work With Seals Document Batch Inquiry Document Register Inquiry Work With Outbound In- Transit Ledger Perform Shipment Status

33 JD Edwards EnterpriseOne L2 Authorize Return Return Product Representative Create Return Material Authorization

34 JD Edwards EnterpriseOne Create Return Material Authorization Return Product Return Items to Designated Location Return Material Authorization Return for Credit Create Return for Credit RMA Go To:Procurement and Materials Management; Create Purchase Order Purchase Orders Are Materials Being Returned? Material Return Type? Run RMA Update Program Delivery Date for Return Calculated Create RMA Quote Invitation Approve RMA Quote Convert RMA Quote History Advanced Exchange Create Advanced Exchange RMA Go To: ; Capture Order Orders History Representative Credit from History? Create Credit Order from History Repair, Loan, Return Add RMA Order Line Ship Loan Unit Which Line? Purchase Order Quote for Repair? Create RMA PO for Repaired Item Receive RMA Return Material Add RMA Order Line Ship Repaired Item Go To: ; Capture Order Go To: Procurement Order Ship Load Unit to Transfer RMA Inventory to s Location Create Manual Credit Order Orders to be d Repair and Return Create Repair and Return RMA Go To: Support; Create or Update Agreements Service and Warranty Management Service Order

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