FOR SMALL AND MEDIUM BUSINESSES

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1 Payables & Receivables Solutions For Small and Medium Businesses

2 FOR SMALL AND MEDIUM BUSINESSES

3 The Challenge for Small and Medium Businesses: Proactive Management If the successful start-up of a business is a major achievement, maintaining and growing that business is a significant challenge. The owners of small and medium businesses (SMBs) can end up running their business reactively rather than managing it proactively. With limited time and scarce human resources, they can become bogged down in the day-to-day tasks of attracting and retaining customers, finding and keeping talented staff, ensuring the operation runs smoothly and managing a healthy balance sheet. Having enough cash is a must: insufficient cash flow puts all aspects of the business under strain while a strong cash flow can quickly accelerate growth and lead to significant business success. SMB owners are acutely aware of the need to manage cash flow proactively at all times. For many SMBs tracking accounts payable (AP) and accounts receivable (AR) in separate systems, compiling the information needed to understand and manage cash flow can be a manual and timeconsuming process. For growing SMBs, the manual systems that worked in the past may no longer be adequate. SMBs need solutions that provide a consolidated view of all AP and AR activities to manage all transactions in one place. These solutions will save time and money, reduce risk and help SMB owners to make more informed business decisions. The Challenges The ability to automate and consolidate payments acceptance can save SMBs time and money, allowing them to redirect resources away from the administrative burden of managing payables and receivables to the more important tasks of running and growing the business. At the same time, the ability to offer customers flexible and convenient payment options from a single solution means that businesses can accelerate receivables, raise customer satisfaction levels and even attract new customers. The Solution D+H s integrated and automated solutions provide SMB owners with a one-stop-shop approach to supporting their AP and AR activities. Sending electronic invoices, managing payment options, tracking receivables, reconciling payments, managing returned payments, submitting remote deposits and originating ACH credits D+H brings together all transactions into one centralized solution, giving businesses instant visibility into cash flow trends. D+H offers a range of payables and receivables solutions to help SMBs to process credit card, debit card, direct debit, direct credit, ACH credit, ACH Debit, Bacs and Faster Payments transactions cost-effectively. These solutions allow SMBs to optimize payment processing, minimize manual work, reduce cost and eliminate errors, while helping them to take control of their finances. With this level of control and flexibility buyers and suppliers alike are able to take advantage of preferred payment terms, improve cash flow and develop strong working relationships. 3

4 Payables and Receivables Solutions For Small and Medium businesses Integrated Payments SMBs accepting business or consumer payments can streamline payments acceptance, accelerate receivables and improve customer relationships by integrating payments acceptance with existing systems. To help them to achieve this, D+H offers consultation, integration documentation, code examples and a virtual testing environment to test responses in real-time. Alternatively, SMBs can submit regular batch payments to D+H for processing. Payment Gateway With D+H s payment gateway solution, SMBs use one single solution to support credit card, debit card, and echeck processing from all payment channels. D+H provides applications SMBs need to accept payments in office, by telephone, by mobile device and online. SMBs can create a branded online payment page to accept online payments; they can offer customers and suppliers the convenience of payment schedules or recurring payments; and they can store all customer data and payment tokens on a central, webbased platform to facilitate management and visibility into customer activity. Remote Deposit Remote deposit capture (RDC) has largely replaced the manual handling and movement of paper checks around the world. This has resulted in significant cost-savings for SMBs which can now transmit deposits electronically as they are received rather than having to physically transport them to the bank. SMBs with low to moderate deposit volume will benefit from consolidating RDC transactions with payment transactions. Mobile The ability to offer mobile payments can help SMBs to differentiate themselves and become more competitive. D+H s mobile technology enables SMBs to create a new channel to deliver the convenience of anytime, anywhere payments to their customers. Mobile capabilities provide secure payment capture and processing solutions, scalable to all volumes, to ensure high-quality, low-risk payments and deposits. e-invoicing D+H s e-invoicing solution provides visibility into all invoiced transactions for more accurate cash flow forecasts and improved business planning. Business owners can automate the payables process from the creation of purchase orders and receipt of invoices through to the handling of disputes and submission of payments online. D+H s payment gateway solution provides SMBs with the applications needed to accept payments in office, by telephone, by mobile device and online. Lending Payments Core Channel Treasury Services Optimization 4

5 D+H s payables and receivables automation solutions for small and medium businesses: Accountis EIPP Facilitates the end-to-end processing of invoices and provides integrated accounts payable and accounts receivable functionality. Bacsactive-IP Online 24/7 access to a full range of Bacs services, with the ability to connect to Bacs from any internet access point. All payment types are handled including direct credit, supplier payments and payroll. Mobilescape Mobile credit card processing terminals, facilitating webbased payments management and suitable for businesses of all sizes. TotalTransact A multi-service payment gateway that enables SMBs to consolidate and manage payables and receivables activities from a single solution. 5

6 D+H Services and technology D+H s Services Includes: Implementation and Training Our implementation team receives, reviews and processes merchant applications quickly and within service level agreements (SLAs) to ensure the timely set-up of services. SMBs have limited time to spend on learning a new system. This is why we have designed our solutions to be as easy to use and intuitive as possible. Quick Start guides, user manuals and training modules help in the learning process and online help is also available. To ensure SMBs are able to make the most of our solutions, we also offer free oneon-one web-based training, led by an experienced customer support representative. Customer Support With more than 15 years experience in delivering payables and receivables solutions, our team of application support experts are well-qualified to respond to technical and functional queries on hardware or software issues, diagnosing and resolving problems quickly and helping customers to ensure the smooth running of day-to-day operations. Hardware Fulfillment D+H provides customers with the devices necessary to scan checks and accept mobile payments via a terminal; these can be supplied with options for warranty, device repair and maintenance. Our services teams help customers to implement their new solutions quickly and efficiently then continue to help them to get the most out of their software investment on an ongoing basis. Online via comprehensive web-based training Telephone support 24/7 for critical issues Skilled support staff available by or phone for troubleshooting and questions D+H s Technology Includes: SaaS Implementation All of D+H s products for SMBs are provided on a softwareas-a-service (SaaS) basis. This means that no local software or hardware is required, greatly reducing the time and cost of implementation, infrastructure maintenance and compliance upkeep. Secure and PCI Compliant The software has been tested and reviewed extensively in our production environments, as well as by our customers. For hosted solutions, our security, disaster recovery and business continuity processes meet or exceed industry standards and regulatory guidelines. We maintain PCI DSS compliance, participate in CISP and have a system availability record greater than 99%. Flexible The technology underlying our products and services enables easy integration with our customers existing technology environments, as well as with solutions from other technology vendors. This simplifies the process of implementation, reducing time and cost. Real-Time Results D+H s solutions use state-of-the-art technologies to enable our customers to set up, execute and monitor their AP and AR needs in real-time. This means they can make proactive, informed and timely business decisions to grow their business. Experience Years of experience in providing solutions to banks and corporations mean that we have accumulated a huge amount of expertise in managing day-to-day payments. Leveraging this knowledge, we are able to help SMBs address their challenges and capitalize on opportunities in a practical and effective way. Lending Payments Core Channel Treasury Services Optimization 6

7 D+H Partner program To continue to provide customers with comprehensive solutions that meet changing market requirements in an efficient and cost-effective way, D+H works with partners; together, we help customers differentiate their businesses and compete more effectively through innovative solutions. D+H has built up a network of partners to provide the scalability and expertise necessary to expand coverage, extend scale and develop deeper customer relationships. The breadth and depth of this network ensures that the solutions we provide are aligned with customer demands for end-to-end business solutions. Our partner network includes global and regional partners in technology and systems integration, as well as suppliers with products and services that enhance or complement our offerings across all business lines and market segments. 7

8 D+H North America 140 Broadway, 40th Floor New York City, NY Tel: EMEA D+H UK Limited 6 Bevis Marks London EC3A 7BA Asia-Pacific D+H Asia Pacific Pte Ltd 3 Church Street #22-05 Samsung Hub Singapore Tel: / For more information about D+H visit About D+H D+H s Global Transaction Banking Solutions Group, formerly known as Fundtech, is the leader in treasury services solutions. D+H is a leading financial technology provider the world s financial institutions rely on every day to help them grow and succeed. Our lending, core, payments, channel, optimization and treasury services solutions are trusted by nearly 8,000 banks, specialty lenders, community banks, credit unions, governments and corporations. Headquartered in Toronto, Canada, D+H has more than 5,500 employees worldwide who are passionate about partnering with clients to create forward-thinking solutions that fit their needs. With annual revenues of more than $1 billion, D+H is recognized as one of the world s top FinTech companies on IDC Financial Insights FinTech Rankings and American Banker s FinTech Forward ranking. For more information, visit D+H Global Transaction Banking Solutions. All rights reserved. D+H is a trademark of D+H Limited Partnership

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