AND CHARGES AND SERVICE FEES OF TELENOR BANKA FOR INDIVIDUALS

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1 PRODUCT CATA LOGUE AND CHARGES AND SERVICE FEES OF TELENOR BANKA FOR INDIVIDUALS CURRENT ACCOUNTS AND PAYMENT CARDS STARTER PACKAGE Multicurrency account Monthly current account maintenance Currencies for RSD, EUR, USD, GBP, CHF, NOK RSD, EUR, USD, GBP, CHF, NOK 0.00% Pay to mobile/pay to Payment to domestic bank account Standing order payment outside Telenor banka Standing order payment within Telenor banka RSD 25 RSD 25 RSD 25 Debit card (Re)issue of primary and/or additional card Cash withdrawal at ATMs of other domestic banks RSD 500 RSD 50 SMS notifications Current account outflow message RSD 5 (+ VAT) / SMS PROGRESIV PACKAGE Multicurrency account Monthly current account maintenance Currencies for RSD, EUR, USD, GBP, CHF, NOK RSD 300 RSD, EUR, USD, GBP, CHF, NOK 0,00% Pay to mobile/pay to Payment to domestic bank account Standing order payment Debit card SMS notifications (Re)issue of primary card (Re)issue of additional card Cash withdrawal at ATMs of other domestic banks Current account outflow message RSD 200 First 5 withdrawals monthly Further withdrawals RSD 50

2 ADDITIONAL SERVICES FOR BOTH PACKAGES Account for unauthorized overdraft Nominal interest rate = 3% per month (41.63% per year) For amounts EUR 10,000 For amounts >EUR 10,000 Overseas payments from current account RSD payment to a non-resident s account with another domestic bank foreign currency payment Payment from current account to a foreign currency account with another domestic bank Cashless payments under real estate purchase and sale contracts from buyer s account into seller s account with another bank, and life insurance payments. 13 EUR 7 EUR 7 EUR 7 EUR 30 EUR 20 EUR 20 EUR 20 EUR Payment services at Bank branch Request for cancellation of foreign currency order or refund Urgent order Monthly current account statement by Click-to-pay Urgent order Cashless payment Payment to domestic accounts with other banks in RSD (general invoice) 1000 RSD + foreign bank fee 150 RSD RSD 300 RSD 150 1% min RSD 150 max RSD 3,000 Other charges Issue of printed bank statements Issue of certificates Cash withdrawals at ATMs of other banks abroad Over the counter cash withdrawal at other domestic banks and abroad and in post offices Account balance inquiry at ATMs of other banks Current account inflow message Card replacement (damaged, stolen or lost, change of data) RSD 400 RSD 400 1% (min. RSD 400) 2% (min. RSD 300) RSD 30 RSD 500 The only branch office of Telenor banka is located at 90v Omladinskih brigada Street, Belgrade. SERVICES PROVIDED WITHOUT CHARGE Account Opening current account Closing current account Issue of account closure certificate Internal account-to-account transfer within Bank Transfer of funds to another bank when closing account Foreign currency account-to-account remittance within Telenor banka Cash payment Cash withdrawal from current account to accounts within Bank Debit card Foreign currency exchange Replacing banknotes Account balance inquiry at Telenor banka ATMs Temporary card blockage Cash withdrawal at Telenor banka ATMs ATM and online PIN change Card cancelation Purchase and sale of cash Replacement of damaged dinar banknotes

3 LOANS GENERAL TERMS AND CONDITIONS FOR APPROVING LOANS TO INDIVIDUALS RSD CASH LOANS Purpose Amount of loan Loan term Deposit / Down payment Cash loan RSD 5, ,000, Up to 60 months Without deposit / down payment Nominal interest rate: 20.50% per year Effective interest rate: 28.47% per year Type of interest rate Method of calculation One-time approval and administrative cost charge Early repayment fee Manner of repayment Collaterals Variable Proportional 28/31/360 2% of loan amount, min. RSD 500 for clients In monthly installments 1 bill of exchange; attachment of salary decision for loan applicant In the event that the value of NBS reference interest rate plus 5 percentage points exceeds the value of agreed interest rate, the Bank will apply to the loan an interest rate consisting of a fixed 5% margin and the value of NBS reference interest rate. Documents required: loan application (Bank form), certification of information for loan applicant (Bank form) for employed persons / retirement decision or pension amount certificate issued by the Pension Fund (for pensioners who are not Bank clients), certified salary slips for the previous 3 months for loan applicant and salary bank statements, if required (mandatory for Bank non-clients) / pension checks for the last 3 pensions and current account statement for the last 3 months, if required (mandatory for pensioners who are not Bank clients), attachment of salary for the loan applicant / AZ1 and AZ2 (for pensioners who are not Bank clients), photocopy of loan applicant identity card. DEDICA T Purpose A ED LOANS FOR PURCHASE OF DEVICES IN COOPERATION WITH TELENORD.O.O. Dedicated loan for purchase of device Method of repayment In equal monthly installments Payment Payment from Bank current account via standing order Loan term 12 months / 24 months Collaterals No collaterals EIR 0% Early repayment fee Credit Bureau report fee Loan application processing fee Minimum and maximum loan amount 1, RSD and 200, RSD Documents required: Identity card. The default interest rate set by the Law on Default Interest Rate will be calculated and charged to the loan user on all outstanding and overdue debt from the date the payment is due until the date the debt is settled. A prerequisite for the use of dedicated loans for purchase of devices from Telenor offer is that the client has opened an account with Telenor banka. For clients without a current account who wish to apply for a dedicated loan for purchase of devices, a Starter or Progresiv package will be opened. A MasterCard debit card will be issued to dedicated loan users free of charge in Starter package.

4 CREDIT CARD / CREDIT CARD FOR REFINANCING Purpose Revolving credit card with option to refinance credit obligations Minimum 5% of due debt (min. 1,000 RSD) Method of repayment For refinance - amount for refinancing can be divided into equal monthly installments (from 1 to 36) or repaid according to revolving model Grace period Up to 45 days Payment Payment from the bank s current account via standing order Amount 30,000 1,000,000 RSD Collaterals Administrative order on salary Clients who don t receive salary on current account with Telenor banka NIR: 26,00% per year EIR: from 28,90% per year Clients who receive salary on current account with Telenor banka NIR: 22,70% per year EIR: from 25,01% per year Type of interest rate Fixed Method of calculation Proportional 28/31/365 Credit card issuing Additional credit card issuing 500 RSD one-off Monthly fee for primary credit card maintenance 200 RSD it will not be charged during the first month of usage; Progresiv package users until Monthly fee for maintenance of additional credit card Transaction from credit card account (payment order) 2% (min 200 RSD); bill presentment and top up free of charge Cash withdrawal on other banks ATMs in the country Cash withdrawal on POS counters in the country Cash withdrawal on Telenor banka ATMs Cash withdrawal on banks ATMs abroad Cash withdrawal on POS counters abroad Balance inquiry on other banks ATMs in the country 30 RSD Balance inquiry on other banks ATMs abroad 30 RSD Replacement of the primary credit card after expiry Replacement of the additional credit card after expiry 500 RSD Fee for payments on POS terminals abroad Temporary blocking of the credit card Permanent blocking and replacement of the credit card (in case of damage, lost or stolen, etc.) 500 RSD Unblocking credit card in case of temporary blocking Fee for changing PIN on ATMs Charge back request Fee for cancelation of the credit card Fee for exceeding credit limit (tolerance up to 2% of the credit card limit) 1,000 RSD Reminder letter for late payments Fee in case of refinancing through installments (fees are presented in total for the entire period of repayment in installments, but it will charge on monthly level): Period Up to 12 months do RSD RSD RSD RSD RSD RSD From 13 up to 24 months From 25 up to 36 months Period RSD RSD RSD RSD RSD RSD Up to 12 months From 13 up to 24 months From 25 up to 36 months The default interest rate set by the Law on Default Interest Rate will be calculated and charged to the loan user on all outstanding and overdue debt from the date the payment is due until the date the debt is settled. A prerequisite is that the client has opened the account with Telenor banka. Minimal down payment is calculated as 5% of remaining debt. Fees and interest rate will be included in this amount. Remaining funds after payment of interest and fees are used for principal repayment. Minimal amount for down payment is 1,000 RSD.

5 SAVINGS A vista savings for RSD and EUR currencies available from 27/10/2014 GENERAL TERMSANDCONDITIONSFOR APPROV INGS AVINGSPRODUCTS TO INDIVIDUALS Currency RSD, EUR Maturity date 12 months RSD (NIR=EIR) 5.00% EUR NIR=0.1% EIR=0.08% Type of interest rate Annual interest rate, fixed. Calculation and payment of interest On a monthly basis Method of calculation Conformal Withdrawal Clients are required to give a two days advance notice for withdrawals exceeding RSD 600,000 (or equivalent counter-value in another currency at the official NBS middle exchange rate) Issue of monthly savings account statements via Issue of printed bank statements RSD 400 When opening a domestic currency a vista savings account and a foreign currency a vista savings account, the client is not required to make a deposit. EIR was calculated as of 13/10/2014 on the amount of EUR 100 and RSD 10,000. For savings in RSD minimum deposit amount is not defined (0.00), and the maximum is 6,000,000 RSD per client. For savings in EUR, the minimum and maximum deposit amount are not defined (0.00). OTHER LOAN FEES AND CREDIT BUREAU REPORT Sending collection letter (loans and credit cards) Issue of loan closure certificate RSD actual postage cost Substitution of collaterals and change of loan and credit card conditions in use Replacement/release of guarantors and other collaterals 0.1% of debt outstanding Change of repayment term, interest rate and other terms Loans 1% of debt outstanding Basic report for individuals Synthetic report for individuals Client : RSD 246 Guarantor: RSD 102 Client: RSD 168 Guarantor: RSD 78 Personal report RSD 276 As of 01/07/2012 one report per year without charge Report on guarantees for obligations of legal entities and sole proprietors Basic: RSD 126 Personal: RSD 138 As of 01/07/2012 one report per year without charge Evidence report Registration on Credit Bureau web portal RSD 24 Personal report for registered users of Credit Bureau until 30/06/2012 As of 01/07/2012 rate for personal report and personal report on guarantees for obligations of legal entities and sole proprietors is charged Fees are subject to change in line with the official fees and charges list of the Credit Bureau published by the Association of Serbian Banks.

6 SECURITIES FEES CHARGED FOR TRADING SECURITIES (SHARES AND BONDS) Account maintenance Account closure Processing of orders for sale of securities Transfer of funds to Bank current account Cash withdrawal for purchase of securities Cash withdrawal in RSD Withdrawal at client s request prior to Central Securities Depository approval 0.3% of booking note amount, max. EUR 200 in RSD counter value at NBS middle exchange rate on date of processing Issue of archival* bank statements * Each subsequent bank statement issued after regular bank statement. RSD 200 FEES FOR ADDITIONAL BRANCH SERVICES Replacement of damaged foreign currency banknotes Coin recycling NBS expert opinion on RSD banknotes and cash Depending on degree of damage, 5% of nominal value in RSD counter value at selling exchange rate for cash on date of transaction 2% min RSD 250 RSD 600 Cashing of checks of other banks 3% (min RSD 50) Telenor banka fees charged for cash replacement services are subject to change and will be adjusted in line with changes to the official NBS price list. Product Catalogue and Charges and Service Fees of Telenor banka for Individuals as of 24/11/2015