Chapter 3 Health Services and Support

Transcription

1 Chapter 3 Health Services and Support This chapter gives information about GPs, dentists and hospitals, other health services and support and how to make a complaint. Primary Care General Practitioners (GPs) Morden Faccini House Surgery 64 Middleton Road Morden, Surrey SM4 6RS Telephone: Bishopsford Road Medical Centre 191 Bishopsford Road Morden, Surrey SM4 6BH Telephone: Central Medical Centre Central Road

2 Morden, Surrey SM4 5RT Telephone: Morden Hall Medical Centre 256 Morden Road London, SW19 3DA Telephone: Mitcham Ravensbury Park Medical Centre Ravensbury Lane, Off Morden Road Mitcham, Surrey CR4 4DQ Telephone: Mitcham Family Practice 55 Mortimer Rd Mitcham, Surrey CR4 3HW Telephone: Cricket Green Medical Practice

3 75-79 Miles Road Mitcham, Surrey CR4 3DA Telephone: Wilson Health Centre Cranmer Road Mitcham, Surrey CR4 4TP Telephone: Carshalton Green Wrythe Surgery Green Wrythe Lane Carshalton, Surrey SM5 1JF Telephone: Wimbledon Wimbledon Village Surgery 35a High Street

4 Wimbledon, London SW19 5BY Telephone: Francis Grove Surgery 8 Francis Grove Wimbledon, London SW19 4DL Telephone: Lambton Road Medical Practice Raynes Park Health Centre, First Floor 1 Lambton Road London, SW20 0LW Telephone: The Nelson Medical Practice The Nelson Health Centre Kingston Road London, SW20 8DA Telephone: Alexandra Surgery

5 39 Alexandra Road Wimbledon, London SW19 7JZ Telephone: Vineyard Hill Road Surgery 67 Vineyard Hill Road Wimbledon London, SW19 7JL Telephone: Princes Road Surgery 51 Prince's Rd, London SW19 8RA Telephone: Raynes Park and New Malden Grand Drive Surgery 132 Grand Drive, Raynes Park London, SW20 9EA Telephone:

6 Chang & Partners - West Barnes Surgery 229 West Barnes Lane New Malden, Surrey KT3 6JD Telephone: South Wimbledon & Colliers Wood Merton Medical Practice Abbey Parade London, SW19 1DG Telephone: Colliers Wood Surgery 58 High Street Colliers Wood London, SW19 2BY Telephone: Sutton James O'Riordan Medical Centre 70 Stonecot Hill Sutton, Surrey SM3 9HE

7 Telephone: Stonecot Surgery Epsom Rd Sutton, Surrey SM3 9EY Telephone: Out-of-hours care Please contact NHS 111 for advice or search the directory at The NHS Choices: This listing also includes details on access. NHS Dentists Special Care Dental Service - Sutton & Merton Jubilee Health Centre, Dental Department Wallington, Surrey SM6 0HY Telephone: Providing comprehensive oral health care to patients for whom treatment in the general dental service is unsuitable. There is a

8 criteria used for accepting patients to the Community Special Care Dental Service. Any patient, resident in Merton or Sutton, who has one or more of the following conditions is eligible for treatment in the Community Special Care Dental Service: Physical disability Medically complex conditions Sensory disability Learning disability Challenging behaviour High decay rates in children Severe mental health conditions The service will accept patients who are phobic or have severe dental anxiety only where there are other conditions that would render them eligible for treatment Special Care Dental Service Wandsworth Joan Bicknell Centre, Building 19 Springfield Hospital Glenburnie Road Tooting, London SW17 7DJ Telephone:

9 The Special Care Dental Service (SCDS) provides oral health care for adults, young people and children who need more specialist care than can be provided within the General Dental Services (GDS). The service is for Wandsworth residents who are not currently receiving dental care and who fit one or more of the following categories. They may be referred by health or social care professionals using the referral form. Children: with management problems or challenging behaviour (the referrer must detail on the referral form why the child cannot be seen by an NHS Dental Practice) or complex social needs e.g. children at risk, on the Child Protection Register. Adults and young people: who have physical disabilities resulting in mobility problems which make it difficult or impossible for them to access an NHS Dental Practice,

10 with learning disabilities which make it difficult or impossible for them to access an NHS Dental Practice, with a complex medical history where their medical condition or medication compromises oral health, with a complex medical history where their medical condition or medication necessitates special care before, or during or after dental treatment, management problems or challenging behaviour (the referrer must detail on the referral form why the individual cannot be seen in an NHS Dental Practice) or challenging behaviour resulting from mental health problems. The Special Care Dental Service is only able to provide emergency or urgent care for clients who have previously been accepted for dental care. Morden Gurvinder Sokhi, Dental Practice 245 St Helier Avenue Morden SM4 6JH Telephone:

11 Lillywhite Dental Practice 64 Middleton Road Morden, Surrey SM4 6RT Telephone: Mr M Z Sheikh Dental Surgery 41 St Helier Avenue Morden SM4 6HY Telephone: MyDentist 18 London Road Morden, Surrey SM4 5BQ Telephone: Morden Park Dental Practice 49 Epsom Road Morden, Surrey SM4 5PR Telephone:

12 Mr. B P G Cullen Dental Surgery 362 Hillcross Avenue Morden, Surrey SM4 4EX Telephone: Mitcham Mitcham Dental Care 43 Upper Green East Mitcham, Surrey CR4 2PF Tel: Carshalton Mr A Patel Dental Surgery 197 Middleton Road Carshalton, Surrey SM5 1HE Telephone: Rosehill Dental Surgery 34 Wrythe Lane

13 Carshalton, Surrey SM5 1AG Telephone: Carshalton Dental Centre - Mr Sandip Patel 10 Levett Cottages, Wrythe Lane Carshalton, Surrey SM5 2RE Telephone: Wimbledon Haydons Road Dental Practice 120 Haydons Road Wimbledon SW19 1AW Telephone: Abbey Parade Dental Practice 21 Abbey Parade Merton High Street Wimbledon, London SW19 1DG Telephone:

14 Merton Dental Centre 134 Kingston Road Wimbledon, London SW19 1LY Telephone: The Dental Studio 91a The Broadway Wimbledon, London SW19 1QE Telephone: Wimbledon Dental Practice 86 Worpole Road Wimbledon, London SW19 4HZ Telephone: Details from the Primary Care Support Service (see above) or search at This listing also includes details on access. Dental emergency and out-of-hours care

15 If you require urgent treatment, please contact your usual dental practice as they may be able to see you or direct you to an urgent care dental service. If you do not have a regular dentist, contact NHS 111 for advice on where you can get urgent care. Emergency dental treatment will deal with the problem at hand and the fee for the treatment is currently You may be advised to make another appointment for a separate course of non-urgent treatment. In this case, you will have to pay a second charge in the relevant treatment band. Hospital Services Accident and Emergency The main local general hospitals with 24-hour accident and emergency services are: St Helier Hospital Wrythe Lane Carshalton, Surrey SM5 1AA

16 Telephone: St George's Healthcare NHS Trust Blackshaw Road Tooting, London SW17 0QT Telephone: Epsom General Hospital Dorking Rd, Epsom, Surrey KT18 7EG Telephone: Croydon University Hospital 530 London Road Croydon, Surrey CR7 7YE Telephone: NHS Walk-in Centres St Helier Hospital Wrythe Lane Carshalton, Surrey SM5 1AA

17 Telephone: St George's Healthcare NHS Trust Blackshaw Road Tooting, London SW17 0QT Telephone: The Wilson Health Centre Cranmer Road Mitcham, Surrey CR4 4TP Telephone: Minor Injuries Unit New Addington Minor Injuries Unit Parkway Health Centre, Parkway, New Addington CR0 0JA Telephone: Queen Mary's Hospital Minor Injuries Unit Queen Mary s Hospital Roehampton Lane Roehampton, London

18 SW15 5PN Telephone: Patient Advice and Liaison Services (PALS) NHS Sutton and Merton 120 The Broadway, 5th floor Wimbledon, London SW19 1RH Telephone: The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate. Transport to Health Services There are various options available for people who may need help with transport to health services.

19 NHS Hospitals provides non-emergency transport by ambulance, mini-bus or taxi. Let your GP know when you make the appointment and let the hospital know if they make further appointments for you. Patients cannot book this service for themselves. The London Taxicard is another option. See Chapter 8 Transport for more details. Other Services Appliance Centres Each of the main hospitals has a centre for free surgical footwear, fabric supports, callipers etc. Your doctor can refer you NHS Sutton And Merton - Continence Service 120 The Broadway Wimbledon, London SW19 1RH Tel: Bladder and Bowel Foundation SATRA Innovation Park

20 Rockingham Road Kettering, Northants, NN16 9JH Telephone Helpline: General enquiries: Disabled Living Foundation Wandsworth High St Wandsworth, London SW18 4LS Telephone: Helpline: Sexual Health and Contraception Patrick Doody Clinic 79 Pelham Road, Wimbledon, SW19 1NX Telephone: Services: Contraception services, Sexual Health Advice, Young Person s Clinics, Chlamydia Screening, Free Emergency

21 Contraception, Free Pregnancy Testing, Sexual Assault services, Abortion Referral, Cervical Smear Test, HIV Testing Wide Way Medical Centre Wide Way, Mitcham, CR4 1BP Telephone: Services: Contraception services, Sexual Health Advice, Young Person s Clinics, Chlamydia Screening, Free Emergency Contraception, Free Pregnancy Testing, Sexual Assault services, Abortion Referral Robin Hood Lane Camden Road, Sutton, SM1 2RJ Telephone: Services: Contraception services, Sexual Health Advice, Young Person s Clinics, Chlamydia Screening, Free Emergency Contraception, Free Pregnancy Testing, Sexual Assault services, Abortion Referral Green Wrythe Lane Clinic The Circle, Middleton Road, Carshalton, SM5 1JF Telephone:

22 Services: Contraception services, Sexual Health Advice, Young Person s Clinics, Chlamydia Screening, Free Emergency Contraception, Free Pregnancy Testing, Sexual Assault services, Abortion Referral, Cervical Smear Test, HIV Testing St Helier Hospital - Medical GU Department Wrythe Lane, Carshalton, SM5 1AA Telephone: Services: STI Testing, Sexual Health Advice, Young Person s Clinics, Chlamydia Screening, Free Emergency Contraception, Free Pregnancy Testing, Gay Men s services, Sexual Assault services, Abortion Referral, HIV outpatient services, HIV Testing Jubilee Health Centre West 1st Floor, Shotfield, Wallington, SM6 0EU Telephone: Only open Tuesdays 9.30am pm by Appointment only Eating Disorders Springfield University Hospital

23 Building 1, Ground Floor, Glenburnie Road Tooting, London SW17 7DJ Telephone: address: Area served: Kingston, Merton, Richmond, Sutton, and Wandsworth Opening hours: Monday to Friday Hearing Aid Centres Your doctor can refer you to one of these centres to see if you need a hearing aid. St Georges University Hospital Audiology Department Trevelyan House, 1st Floor 160 Tooting High Street Tooting, London SW17 0RT New appointments:

24 Follow-up appointments: General enquiries: NHS hearing aids, repairs and batteries are free. Integrated Neurological Services (INS) 82 Hampton Rd, Twickenham TW2 5QS Telephone: A charity that provides various services and support for people with neurological conditions such as MS and Parkinsons. Macmillan Cancer Information and Support Centre St Helier Hospital Springall Unit, Ferguson House Wrythe Lane Carshalton, Surrey SM5 1AA Telephone:

25 Opening Hours: Thursday and Friday Please phone the centre as opening times may vary Wimbledon Cancer Friendship Group Wimbledon Guild, 30/32 Worple Rd, Wimbledon, SW19 4EF Telephone: We meet twice a month: the Second Thursday of the month pm for a evening talk by local health specialist, and on the Fourth Thursday for an informal afternoon drop-in pm. Free to attend. South East Cancer Help Centre 2 Purley Road, Purley, Surrey, CR8 2HA Telephone: Opening Times: Mon - Fri 9.00 am pm (Tuesdays until 8 pm) and Saturdays 9.00 am pm SECHC aims to give any person affected by cancer an opportunity to explore ways which may help them to cope with their situation. Confidentiality is always maintained. The Centre

26 aims to respect and support them in the choices they make and to provide individual and group support, complementary therapies and information within a friendly, caring environment. These services have local NHS recognition. The group supports adults, carers, patients, relatives, young adults affected by cancer (aged 18+), young adults with cancer (aged 18), parents of children or young adults with cancer, men, women, bisexual, gay, lesbian, transgender, and religious groups. Mulberry Centre West Middlesex University Hospital Twickenham Road Isleworth, Middlesex TW7 6AF Telephone: talk@themulberrycentre.co.uk Opening Hours: Monday to Friday am to 4.00 pm Every Thursday am to 8.00 pm (last appointment at 7pm)

27 Provides suppport and information to people affected by cancer, be they patients, carers or the bereaved. HIV/AIDS: National and local organisations offering advice and support for people with HIV/AIDS: The Roehampton Clinic Queen Marys Hospital, Roehampton Ln, London SW15 5PN Confidential advice and care on sexual health, family planning and HIV/AIDS. Telephone: District Nurses To speak to District Nurses contact Sheen Lane Clinic: 68 Sheen Lane, London, Surrey, SW14 8LP Tel: South London HIV Partnership HIV health support, advice, advocacy, peer support and counselling. Tel: Web:

28 Terrence Higgins Trust Emotional support, information and advice. Telephone : info@tht.org.uk Opening hours: 9.30 to 5.30 Monday to Friday The UK National AIDS Trust (NAT) Information and resources. Telephone: info@nat.org.uk Mental Health Services To get help from your local Community Mental Health Team you can visit your doctor (GP) who can refer you. The Community Mental Health Teams offer support for people with severe or long-term mental health needs. The teams include a range of health and social care professionals, including doctors, nurses, therapists and social workers. Community Mental Health Teams:

29 miapt Merton Mental Health Service Cricket Green Medical Practice Miles Road, Mitcham, Surrey CR4 3DA Telephone: For referrals: Other Information: miapt is the new Improving Access to Psychological Therapies Service (IAPT) for the London Borough of Merton. The new mental health services will provide a wide range of treatment for people who are experiencing mild to moderate conditions including depression, anxiety, stress and low mood. The IAPT (Improved Access to Psychological Therapies) NHS service has been awarded by Merton Clinical Commissioning Group. The free and confidential treatment programmes will be available for any resident who is registered with a GP in the London Borough of Merton. People can either visit their GP to be refereed or they can self-refer.

30 Opening hours Monday 9am-5pm Tuesday 8am-8pm Wednesday 8am-8pm Thursday 8am-5pm Friday 9am-5pm Note: The telephones lines are manned from 9am- 5pm. Wimbledon Community Mental Health Team Wilson Hospital, Cranmer Road, Mitcham, Surrey CR4 4TP Telephone: The service provides integrated health and social care assessment and treatment for people with mental illness. Conditions treated include depression, anxiety, schizophrenia, mood disorders, eating orders, personality and behaviour disorder and alcoholism. Wilson Hospital Merton Recovery and Support Service Wilson Hospital, Cranmer Road Mitcham, Surrey CR4 4TP Telephone:

31 To make a referral enquiry Out of hours number address: christine.king@swlstg-tr.nhs.uk Opening hours: Monday to Friday 9am to 5pm Child and Adolescent Mental Health Service (CAMHS) Birches House, Birches Close, Mitcham, Surrey CR4 4LQ Telephone: Opening Hours: Monday to Friday 9am to 5pm Merton Community Mental Health Team for Older People Springfield University Hospital, 1st floor - Main Building 61 Glenburnie Road, Tooting, London, SW17 7DJ Telephone: /6301 address: matthew.willoughby@swlstg-tr.nhs.uk Opening hours: Monday to Friday 9am -5pm Mental Health Advice, Peer Support and Social Groups Imagine Merton

32 Merton Mainstream, Generator Business Centre, Room 19, 95 Miles Road, Mitcham, CR4 3DA. Telephone: Laurie Sindoni (service manager) RETHINK - Merton and Sutton Group Guild House, Worple Road, Wimbledon SW19 4EF Telephone: Opening Times: Last Tuesday of Every Month at 7.30pm RETHINK is a mental illness charity that provides support for anyone living with a severe mental illness, their family and friends. Within the charity there are various local carer and service user support groups This group is open to carers and users and provides you with the opportunity to meet other people in the same situation as you, talk about your experiences, learn more about mental illness and where to go for further support. South West London Recovery College

33 South West London and St George's Mental Health NHS Trust, Springfield Hospital, Building 28, 61 Glenburnie Road, Tooting SW17 7DJ Telephone: Opening hours: Monday to Friday 9-5 with some courses also running in evenings and weekend South West London Recovery College is the UK's first mental health recovery study and training facility providing a range of courses and resources for service users, families, friends, carers and staff. The college aims to support people become experts in their own self care and for families, friends, carers and staff to better understand mental health conditions and support people in their recovery journey. Rehabilitation Your GP can refer you to: Addiction Detox and Rehab Centre in South London Telephone: SMS:66777

34 Respite Care Carers Support Merton The Vestry Hall, London Rd Mitcham, Surrey CR4 3UD Telephone: Crossroads Care Merton The Vestry Hall, London Road Mitcham, Surrey CR4 3ND Telephone: Short Breaks You may also qualify for a short break through the council, whether as respite from care, a short break or holiday, or time away from home. There are a number of opportunities and schemes available and these can change from time to time.

35 Special Educational Needs and Disabilities Integrated Service Short Breaks Service Cricket Green Polyclinic 4 Birches Close, Mitcham CR4 4LQ Telephone: sen@merton.gov.uk All About Girls Group All About Girls is a monthly group for teenage girls with Autistic Spectrum Disorder (ASD) or complex needs to enjoy their short break together. The group meets in Carshalton at weekends once a month and the time is variable Cedar Lodge Metcalfe Avenue Carshalton, Surrey, SM5 4AW Telephone: Vitalise A charity that offers respite and short breaks for disabled people and their carers.

36 Tel: Fax: Web: Therapy services A range of services are available, including Chiropody, Speech and Language Therapy, Clinical Psychology, Occupational Therapy, Physiotherapy and Rehabilitation. Ask for further information at your GP surgery. You will normally need a referral from your GP. NHS Complaints If you have a complaint about NHS health care GPs, dentists, pharmacists and opticians you should first try to take it to the surgery, practice or pharmacy involved, and speak to the Practice Manager. The NHS calls this Local Resolution. If you are not satisfied with the outcome of this process, you can complain to the Quality Manager england.contactus@nhs.net Complaints must be made within six months. State for the complaints manager in the subject

37 Merton Clinical Commissioning Group If you have a PALS or Complaints issue relating to services which are commissioned by Merton Clinical Commissioning Group such as intermediate care services, funding issues, transport costs and MP queries please contact: South London Commissioning Support Unit Complaints and PALS Team Telephone: SLCSU.complaints@nhs.net Website: Epsom and St Helier University Hospitals NHS Trust Covering: Epsom Hospital, St Helier Hospital and Queen Mary s Hospital for Children, Sutton Hospital, Leatherhead Hospital, Cobham Health Centre, Dorking Hospital, Elective Orthopaedic Centre (EOC), New Epsom and Ewell Cottage Hospital and West Park Hospital, Jubilee Health Centre and South Wimbledon Clinic Wrythe Lane, Carshalton SM5 1AA

38 St Helier Hospital - Tel: , Monday Friday, 9.30am 4.30pm Epsom Hospital Tel: , Monday Friday, 10am 4pm complaints@esth.nhs.uk Telephone: / South West London and St Georges Mental Health NHS Trust Write to David Bradley, Chief Executive or Victoria Gregory, Complaints Manager: Trust Headquarters (Building 15), Springfield Hospital, 61 Glenburnie Road, London, SW17 7DJ Telephone: complaintsmanager@swlstg-tr.nhs.uk Healthwatch Merton The Vestry Hall, London Road, Mitcham, London, CR4 3UD

39 Telephone: Merton and Lambeth Citizens Advice Bureau Morden CAB 7 Crown Parade, Crown Passage, Morden, Surrey, SM4 5DA Mitcham CAB 326 London Road, Mitcham, Surrey, CR4 3ND Telephone: advice@mertoncab.org.uk For advice and information: Patient Advice and Liaison Service Manager (PALS) Pals is a free and confidential service which helps patients, parents and carers with any information, concerns, or problems that they have about their NHS care/service. Contact Lesley Scott Patient Advice and Liaison Service Manager St Helier Hospital on the ground floor of B block. Tel: pals@esth.nhs.uk

40 If you are still dissatisfied after trying for local resolution and a complaint to NHS Merton, you can ask the Health Service Ombudsman for an independent review. The Health Service Ombudsman Millbank Tower, Millbank London, SW1P 4QP Telephone: phso.enquiries@ombudsman.org.uk Web: For independent advice, contact Merton CIL Telephone: info@mertoncil.org.uk NHS Complaints Advocacy The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS). Telephone: SMS: Fax: