Driver`s Digest. Key information about your leased vehicle. Getting you there

Transcription

1 Driver`s Digest Key information about your leased vehicle Getting you there

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3 Dear Sir or Madam, You are holding your driver s manual in your hands. You should keep this in your vehicle at all times because it provides you with the most important information on how to use your leased vehicle. What should you do when your vehicle: Car Rent needs to be serviced or repaired due to wear and tear? requires new tyres? has broken down? has been stolen? i s returned when the leasing period comes to an end? is damaged? Service-Karte Service-Karte Volvo V60D2Kinetic Gültig bis: 08/2017 Pannenservice +49 (0) Schadenservice (Unfall) +49 (0) Reparatur / Wartung +49 (0) Or if you: have been involved in an accident which was /was not your fault? have questions about your fuel cards? would like to purchase your company vehicle? Sommer vorne 205/60R16VPSN Sommer hinten 205/60R16VPSN Winter vorne 205/60R16HPWN Winter hinten 205/60R16HPWN Felgenart Stahl Reifendruckkontr. Sys. Wir Einlagerung The following pages will provide you with answers to your questions. You can of course contact us at any time if you have any problems or comments. At the end of this booklet you will find the contact centre: an overview of addresses, telephone and fax numbers so that you can quickly reach the appropriate contact person. Athlon, the mobility solution of the DLL group Driver s Digest 3

4 Content Fuel 6 Maintenance / Repairs 8 Breakdown Assistance 12 Tyres 14 Tyre Storage 14 Safety / Claims Service 16 Accident / Theft / Damage 16 Information on the Green Insurance Card 17 Glass Damage 19 Future Vehicle Use 20 Return of the Vehicle 20 Purchase of the Vehicle 22 Athlon 24 Index 26 Addresses 28 4 Driver s Digest

5 Driver s Digest 5

6 Good cards for fuelling up If the leasing contract for your vehicle includes the fuel service, you will find one or more fuel cards in this folder, depending on the agreement. The OMV Card is accepted by OMV, ARAL, BP, Statoil and ENi(formerly AGIP). The ARAL Card is accepted by ARAL, BP, Statoil, OMV and ENi (formerly AGIP). With the ESSO Card you can fill up at ESSO and SHELL. With the SHELL Card you can fill up at SHELL, ESSO, TOTAL and AVIA. Amongst others, you can pay for petrol with the Novofleet Card at Jet, star, Hem, OIL!, hoyer, Q1 and many more. An exact list of acceptance points as well as a mobile app can be found at Please remember that when you use the fuel card you should always state the current kilometre reading in order to enable an evaluation of your fuel consumption. Your fuel cards are valid until your leasing contract expires. Please also return the used cards when returning the vehicle. If you lose your fuel card, please contact the Logistics Team as soon as possible: Telephone +49 (0) The card will then be blocked immediately. Notification of the loss must also be submitted in writing to Logistik@athloncarlease.de replacement will then be provided automatically. You may be given a personal PIN code to use the fuel cards. This PIN code must be kept secret and must not be noted down on the fuel card under any circumstances. Please also note that the fuel cards must not be made available to third parties. We ask you in particular not to store the fuel cards in unattended vehicles. 6 Driver s Digest

7 Fuel Driver s Digest 7

8 Service card of Athlon Does your leasing contract include maintenance and wear-related repairs? If so, we will provide you with an Athlon service card. You can use our service partner search on our online service portal: Take advantage of the additional services such as a pick-up and delivery service, service appointments at short notice, vehicle cleaning and many more that have been specially negotiated for customers of Athlon. After selecting the service partner, you can find a summary of the additional services and the address details of the service partner under Ihre Vorteile (your benefits). Simply print out this page and submit the printout when placing your order. It is essential that you comply with the maintenance intervals stipulated by the manufacturer and always have the services that have been carried out recorded in the service booklet. Any guarantee and goodwill claims can only be asserted if the above instructions are complied with. Guarantee and goodwill claims which are rejected by the manufacturer because the service intervals have not been complied with are to be paid for in full by the party leasing the vehicle. For all services, maintenance and repair work the leased vehicle must be taken to a specialist workshop authorised by the manufacturer or by Athlon and all orders must be placed in writing. 8 Driver s Digest

9 Maintenance / Repairs Driver s Digest 9

10 Maintenance / Repairs Please always present the Servicekarte (service card) to the specialist workshop before placing the repair order. The workshop must comply with the latest workshop conditions (see: when carrying out repairs, servicing or maintenance. The invoice will then be settled directly between Athlon and the workshop. It is not necessary for you to pay in advance. If you have any queries, the Technology Team will be pleased to help you on the telephone number +49 (0) If you are abroad with your leased vehicle, the following applies to the following countries: in the Netherlands, Belgium, Luxembourg, France, Spain, Portugal, Poland or Italy, the above invoices are settled through our national offices. In these countries please ask the workshop to contact the corresponding national office (see page 24). In all other countries it is possible that our service card will not be accepted. In this case we ask that you pay the invoice in advance and then settle these costs with your employer by presentation of a copy of the workshop invoice. Athlon will bear the costs for the service and maintenance work specified by the manufacturer, as well as for repairs resulting from natural wear and tear. This does not include, e.g.: Accident damage Glass damage Damage from stone chippings Paint damage Frost damage Damage to bodywork Damage to special equipment Misfuelling 10 Driver s Digest

11 Please note that unless otherwise agreed the following costs are not borne by Athlon: Replacement vehicle Washing, cleaning and polishing the vehicle Engine oil and cleaning agents for windscreen washer systems which are replenished between the service intervals stipulated by the manufacturer Auxiliary materials such as sponges, leathers etc. Underbody protection and engine washing Settlement of the invoice submitted by the workshop is not equivalent to the assumption of costs by Athlon. For the arrangements concerning the assumption of costs, please see the individual leasing contract, the General Terms and Conditions or the framework agreement. Athlon will bear the costs for lubricants used by authorised specialist workshops for the specified service and maintenance work. The above does not apply to synthetic lubricants unless these are explicitly specified by the manufacturer. Your service card is valid until your leasing contract expires. Please also return the card when you return the vehicle. If you lose your service card, please contact the Logistics Team as soon as possible in order that they can replace your service card. Telephone +49 (0) or In the case of damage which is covered by the insurance or which relates to the processing of insurance claims, please see page 18. Driver s Digest 11

12 Always there for you If you have a breakdown with your vehicle which has not been caused by an accident, we will provide assistance round the clock. 1. You should first of all call the hotline stated in the manufacturer s service booklet and use the mobility service offered by the vehicle manufacturer. 2. If the leasing contract for your vehicle includes a breakdown service and you require further assistance, this can be obtained at any time from. Our Assistance on the telephone number +49 (0) When you call the above number, please have the vehicle registration certificate ready and state your registration number and the leasing contract number (which you can find on your service card). Athlon will then organise a breakdown service or have your vehicle towed to the nearest repair shop authorised by the manufacturer. If you require a replacement vehicle, Athlon can depending on the mobility service of the vehicle manufacturer organise one for you if necessary and make an advance payment on your behalf. 12 Driver s Digest

13 Breakdown Assistance Driver s Digest 13

14 Partner for your tread Does the leasing contract for your vehicle include a tyre replacement service? If so, with our service card you can obtain tyres with-out having to pay cash, although these can only be obtained from the Tyre Partners listed on the left-hand side. For the latest information about where you can obtain tyres, please use the Tyre Partner Search on our website You will have to show your service card to prove your identity. Please always present this card; the costs will then be settled directly between the Tyre Partner and Athlon. However, the costs will only be assumed for tyres which correspond to the tyres listed in the leasing contract and on the service in terms of size and type. The above also applies to the purchase of rims. Athlon may refuse to assume the costs if the damage to the tyres or rims has been caused by: improper handling incorrect tyre pressure kerb damage contact with sharp objects vandalism, unnatural wear and tear Tyre Storage If the leasing contract includes a tyre storage service, there is a limited opportunity for storing the tyres with the tyre service company. There is however no obligation to do so. We ask you to take this into consideration. Tyre Partner +49 (0) cents per minute from a German landline max. 42 cents per minute from a mobile telephone +49 (0) cents per minute from a German landline max. 42 cents per minute from a mobile telephone +49 (0) cents per minute from a German landline max. 42 cents per minute from a mobile telephone 14 Driver s Digest

15 Tyres Driver s Digest 15

16 Call and Athlon will help Accident / Theft / Damage What should you do in the case of an accident? 1. Secure the scene of the accident 2. Provide assistance to anyone who is injured 3. Call the emergency services (police 110 / fire service 112) 4. Note down the details of the people involved in the accident and any witnesses 5. Details of the accident will be recorded by the police 6. You should always inform our claims service 7. If possible, take photographs of the scene of the accident and the damage to your vehicle Claims Service Does the leasing contract for your vehicle include a claims service? If so, the claims service will help you round the clock in the case of an accident or damage to your vehicle on the telephone number +49 (0) With the claims service through Athlon, your telephone call to the Athlon claims service is the first step towards having the matter settled quickly by us. Please use this service as soon as possible whenever your vehicle is damaged in an accident. This will help us to maintain our service for you at the highest level. 16 Driver s Digest

17 Safety Claims Service Driver s Digest 17

18 Safety / Claims Service What to do in the Case of Damage As the question of who is at fault can rarely be settled beyond doubt at the scene of the accident, you should have the traffic accident recorded by the police in all cases. After all cases of damage you should contact our claims service employees before placing an order for your vehicle to be repaired. You will then receive quick professional assistance with everything that you require after an accident or damage. Please ask the claims service for the claim form on the telephone number +49 (0) The claim form is also available to download from (claims). You should also report all cases of theft, burglary or damage caused by wild animals to the police and immediately inform the claims service of Athlon on the telephone number +49 (0) Information on the Green Insurance Card Since April 2004 the Green Insurance Card has no longer been required owing to the Multilateral Guarantee Agreement between National Insurers Bureaux. In the European Multilateral Guarantee Agreement between National Insurers Bureaux, the official registration number of the vehicle is considered proof of motor vehicle liability insurance. The agreement applies to the EEA member states and Switzerland. If someone is driving their vehicle in one of these countries, a Green Insurance Card is no longer required. See also Decision of the Commission on the Implementation of Council Directive 72/166/EEC on the approximation of the laws of Member States relating to insurance against civil liability in respect of the use of motor vehicles. 18 Driver s Digest

19 Glass Damage Glass Damage Repairs Does the leasing contract for your vehicle include a claims service? With our service card you can simply have the damage repaired by our Glass Partners without having to pay cash. The invoice will then be settled directly between Athlon and the Glass Partner. It is not necessary for you to pay in advance. If the glass of your vehicle has been damaged, simply call our Glass Partners free of charge and round the clock to make an appointment. Upon request, the Glass Partners specialists will even meet you at your home. The services at a glance: Installation of new car glass in original equipment quality Mobile on-scene service Free pick-up and return service Ihre Glaspartner: +49 (0) free from a German landline +49 (0) free from a German landline Driver s Digest 19

20 Check and go Return of the Vehicle When your leasing contract expires, the vehicle has to be returned in its original condition. In order to simplify this procedure for you and for us and to make it easier to determine the value of the vehicle, we have compiled the adjacent short checklist. Has Athlon been informed in writing that the vehicle is ready for collection? Online at: Has the vehicle been cleaned (on the return date)? Is the vehicle registration certificate available? Is the vehicle in a technicallyperfect condition? Is the MOT/exhaust emissions test certificate available? Is the set of keys complete? Are the warning and indicator lights lit up? Are the filling levels of the operating fluids (e.g. coolant, engine oil) correct? Are all of the fuel cards (OMV, ARAL, ESSO, SHELL and/or Novofleet) and the service card available? Please only return fuel cards that have been validated. If your vehicle has a navigation system, is the original navigation CD/DVD available? Is the radio pass card or radio code available? Are the service manual, the driver s documentation and the vehicle toolkit available? Are the wheels with winter or summer tyres in the vehicle? Is the luggage compartment cover that was in the car when it left the factory still present? Convertibles: Is the soft top cover / wind protection cover present? A fair valuation of the vehicle in accordance with the standard of the VMF Verband markenunabhängiger Fuhrparkmanagementgesellschaften e. V. (registered Association of Brand-independent Fleet Management Companies ) forms the basis for the return of the vehicle. 20 Driver s Digest

21 Future Vehicle Use Driver s Digest 21

22 Accept vehicle Purchase of the Vehicle Would you like to purchase your vehicle at the end of the leasing contract period? As the driver, you do of course have the option of acquiring your company vehicle at the end of the leasing period. But this is possible not only for you personally. It is of course possible for one of your friends or acquaintances to purchase a vehicle. Simply recommend your current company vehicle to somebody, since you know the quality of the vehicle best of all. You can enquire about the purchase price for your current company vehicle on this address: price enquiry or simply choose from a selection of attractive returned company cars: As you are the driver, we will then offer you a specially low price and give you the opportunity to take out attractive financing. In this case, you or your vehicle fleet manager need to submit a purchase price enquiry 16 weeks before the end of the agreement at the earliest to the Future Vehicle Use Department of Athlon. Of course you can also inspect the returned company cars live by simply coming directly to the Car Outlet of Athlon: Car Outlet Moselstraße Neuss Phone +49 (0) Scan the QR code for more information or visit our website at 22 Driver s Digest

23 Car Outlet Driver s Digest 23

24 Athlon Drive ahead rather than tagging along Athlon Car Lease Germany GmbH & Co. KG has developed into one of the leading providers of commercial vehicle fleet leasing and vehicle fleet management in Europe since The company, which is headquartered in Düsseldorf, has belonged to the Dutch corporate group Athlon Car Lease International B.V. since This provides our customers with a Europe-wide service network across more than 33 countries. Customer satisfaction is our passion Vehicle fleet managers feel that they are optimally taken care of due to Athlon s innovative service concept. On the one hand, this is due to the sustainable consulting, which ensures individual mobility solutions. And on the other, due to the sustainability which the company understands to be of economical and ecological nature. But most of all, our customers value that Athlon is a single point of contact for all questions surrounding vehicle fleet leasing and vehicle fleet management: from consulting and planning via financial leasing, service leasing, financing, comprehensive vehicle fleet management up to maintenance and returning for cars and commercial vehicles. Mobility solutions mobilise companies Learn more about Athlon in Germany by visiting us online or talk to us in person. Business sectors Leasing passenger cars and commercial vehicles Fleet Management management for third-party vehicles for passenger cars and commercial vehicles Car Rent vehicle hire services Car Sales vehicle sale services Range of Services Financial Leasing financial leasing for passenger cars and commercial vehicles Modular Leasing customised service leasing for passenger cars Lease2Motivate service leasing on the basis of salary conversion for passenger cars Transport Leasing customised service leasing for commercial vehicles Athlonline online fleet administration system 24 Driver s Digest

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26 Index Accident 16 Breakdown assistance 12 Claim form 18 Claims service 16 Collection and delivery service 6 Contact 28 Damage caused by wild animals 18 End of the contract 17 Expiration of the leasing contract 20 Fuel 6 Fuel card 6 Fuel card validity 6 26 Driver s Digest

27 Glass damage 19 Insurance card 18 Leasing contract number 12 Loss of the service card 11 Loss of the fuel card 6 Maintenance 10 Manufacturer s mobility service 12 National offices 28 Purchase of the vehicle 22 Repairs 8 Replacement vehicle 12 Return 20 Service card 8, 10, 12, 14, 19 Service card validity 11 Stone chippings 19 Summer tyres 14 Theft 14 Towing service 10 Tyres 14 Tyre partners 14 Tyre storage 14 Winter tyres 14

28 Athlon Car Lease Germany GmbH & Co. KG Theo-Champion-Str Düsseldorf Postfach Düsseldorf Phone +49 (0) Fax +49 (0) info@athloncarlease.de EN_12/2014 Ländervertretungen Athlon Belgium N.V. +32 (0) Athlon France S.A. +33 (0) Athlon Italy +39 (0) Athlon Luxembourg S.A (0) Athlon Nederland B.V. +31 (0) Athlon Polska Sp. Z o.o. +48 (0) Athlon Portugal, Lda (0) Athlon Spain, S.A. +34 (0) Scan the QR code for more information or visit our Internet site at