GE Capital Fleet Services. Service-Guide. Important information at a glance.

Transcription

1 GE Capital Fleet Services Service-Guide Important information at a glance.

2 Vehicle delivery Welcome Maintenance, tyres, repairs Accident & Damage Driver Services Vehicle return About us

3 Vehicle Delivery

4 Rescue card What is the rescue card? In the event of an accident, the rescue of the passengers from the vehicle has the highest priority. To do this, nowadays, the rescue services require precise information on car specific airbag and technical systems in order to prevent further harm to the victims of a crash. The so called rescue card, developed by the ÖAMTC, provides specific information about the vehicle s details necessary for a safe rescue. Airbag trigger, belt tensioners, lining or the LPG system, the rescue card captures the special features of a vehicle type graphically, in the form of a sketch with colored spots. You can print out your vehicle-specific rescue card here: oeamtc.at. Further information may be found on the manufacturer s websites. The rescue card should be kept under the sun visor; this is where the rescue services will look and therefore they can help immediately. If the card was not placed under the sun visor, please make sure to do this by yourself this is for your own safety. Although the rescue card is not yet mandatory in Austria your safety has most priority to us.

5 Reflective vest information Information about your reflective vest For your safety, you should place a reflective vest in your car. Please note that different regulations relating to reflective clothing may apply in the other European countries. Reflective vests must be readily available to the driver, inside the vehicle, at all times.

6 Maintenance, tyres, repairs

7 Service card and repairs You may take advantage of the following cash-free services anywhere in Austria unless otherwise specified in your company arrangement maintenance, servicing, repairs, 57a inspection tyre service: replacement, change, storage Should a repair shop not accept our Service Card, please use the enclosed Service Instructions form to organize your service needs. Note: Should you own a fuel card please use it as your payment method. Maintenance and repairs, 57a inspection For maintenance and repairs you may choose from any of the workshops recommended by the manufacturer. Please note that GE Auto Service Leasing GmbH shall only pay for s ervices performed at the intervals set by the manufacturer in accordance to the maintenance service agreed in your contract

8 Tyre service You may make use of the tire service at any of our tire partners. Your local tyre partner may be found online under the customer section at the following website: Or call our 24-h-Service-Line. Should you decide not to access one of our contracted partners, additional expenses may be incurred and will be charged back to you.

9 Summer and winter tyres You will find a tyre-symbol on the rear of your Service card if our winter tyre service is included in your leasing contract. You do not have the winter tyre service included in your leasing contract? We would be happy to suggest it to you. Simply call our 24-h-ServiceLine. If winter tyre service is included in your leasing contract, please also call our 24-h-Service-Line for more information.

10 Frequently asked questions: 1) Who do I contact if I have questions concerning the tyre process? Please call our 24-h-Service-Line. Our staff will also help you identifying whether the desired tyres and/or rims are included in your rate. 2) Is it possible to order tyres at any time? Tyres can only be ordered through process described at the times indicated, assuming they are included in your full service package. 3) Does the term tyre mean that I could have my winter tyres fit to my summer rims? No. Generally it means you have a complete set, which means rims with fitted tires. 4) Is it possible that winter tyres are smaller/narrower than summer tyres? Yes, winter tyres can vary from summer tyres. You cannot request to have summer tyres that have the same size as winter tyres. 5) Are winter tyres always suitable for snow chains? Generally you can say that this is the case. However, there are some winter tyres not suitable for snow chains. Before driving and/or ordering, please ask your tyre partner for advice.

11 Accident & Damage

12 You had an accident? We are here for you! Please keep calm Always enlist the help of the police in recording the particulars of an accident Do not acknowledge any blame Phone our accident hotline immediately: From outside of Austria : Photograph scene of accident Please keep the following documentation ready when making the claims report: Driving license Vehicle registration certificate Police file number Accident particulars - The registration numbers of the vehicles involved - All registered vehicle owners and drivers - The vehicle insurance details of the opposing party - The police station handling the case and the log number - The full names and addresses of any potential witnesses If not urgent case especially if no other party is involved you can claim the accident by yourself. Just use the accident report enclosed to this guide. Or find it in our customer area on

13 Handling of accident We will handle your claim for you: Rapid provision of replacement vehicle Professional repairs at competitive prices in one of our partner workshops. GE Auto Service Leasing GmbH holds the right to choose a garage. This also applies even if the car can still be driven. Reliable forwarding of the claims or accident report to the respective insurance company Third-party liability What to do? If third-party claims are made in respect of personal injury and property damage: * 1. Record the following particulars : a. b. c. d. e. The registration numbers of the vehicles involved All registered vehicle owners and drivers The vehicle insurance details of the opposing party The police station handling the case and the log number The full names and addresses of any potential witnesses 2. Forward this information to our 24-h-Service-Line: Do not acknowledge any blame at the site of the accident, neither verbally nor in writing. Don t let anyone push you to do so! * unless you have made alternative arrangements with your employer.

14 Partial insurance cover What to do? In the case of the following typical claims, please phone our accident hotline*. From outside of Austria Glass Game/wild animals (please always inform the police or the forest authority!) Windstorm and hail Theft (please inform the police!) Fire Damages due to marten bite Comprehensive insurance cover What to do? In the case of accidental damage to the vehicle, even as a result of your own negligence, please observe the following points and phone our accident hotline immediately:* From outside of Austria All damage not exceeding Euro 400, in value can be repaired immediately. A ll damage exceeding Euro 400, in value requires our approval prior to repair. GE Auto Service Leasing GmbH will of course assume responsibility for coordinating the repair process. Please photograph all the damage caused prior to it being repaired! Please present your Service Card when authorising repairs, and always take care to have the invoice addressed to GE Auto Service Leasing GmbH and the original invoice submitted to us. * unless you have made alternative arrangements with your employer.

15 Glass Breakage To report a glass breakage, please call our 24-h-Service-Line. Repairs to broken glass, including replacement of windshields can be repaired by a requested partner.

16 Driver Services

17 Driver Sales Are you satisfied with your vehicle? Stay with us and purchase your vehicle with our very special conditions Nobody knows your vehicle better than you do therefore no surprises will occur. No matter, if you buy the vehicle for yourself, your family or just friends our very special conditions will convince you. Curious? For an unsealed enquiry Just use the form purchase price inquiry enclosed to this guide. Or find it in our customer area on Write an to Please include the estimated mileage as of the desired purchasing date Please phone our 24-h-Service-Line An unsealed purchasing price can only be stated 3 months prior to the purchasing date.

18 Vehicle return

19 Vehicle return Please check in good time with the responsible person in your company to enquire about the date of return of your vehicle to GE Auto Service Leasing GmbH. Please consider the minimum handling time of 3 business days to arrange an appointment. Further information about the return process may be gathered from the person responsible within your business. To enable a fast and efficient return, please ensure to clean your vehicle (inside and outside). You will be required to return the following documents and accessories upon relinquishing your vehicle: vehicle registration / letter of admission part II all keys original tyre equipment including, if available, aluminum wheel rims in safe condition fuel card(s) Other accessories listed in the records of delivery (e. g. roof racks, trailer coupling, mobile phone, remote control for independent vehicle heater)

20 Please note: We will not check if your personal settings on the vehicle installations (e. g. GPS or communication system) have been deleted. If you do not delete your personal information prior to the vehicle return, the new owner will be able to see and use these details. Neither GE Auto Service Leasing GmbH nor their partners are liable for any damages caused due to abuse or use by the latter as a consequence of the use by new owner, unless the use or abuse was made possible because GE Auto Service Leasing GmbH or one of their partners acted in an intentional or gross manner. For your information: Vehicle evaluation is undertaken by an independent expert. For appointments, please contact our customer service under You can also send an to fleetservices.at@ge.com. You may also contact us via our Hotline.

21 About us

22 GE Capital Who we are GE Capital is an extension of GE s rich heritage of building and supporting growth. Investing in the sectors we know best, we can provide more than just financing: We bring insight, knowledge and expertise to every project. And as a result, businesses that finance with GE Capital benefit from the global know-how and expertise of GE. Around the world, we re helping our customers to invent more, to make more, to sell more and to do it all with greater efficiency. We re helping companies in ways that no other financial institution can. Any bank can provide finance. At GE Capital, we can help you grow. Globally, GE Capital businesses help meet the financial needs of over 100 million customers, with products and services that range from consumer lending to financial solutions for businesses of all sizes. We also develop strategic partnerships and joint ventures that leverage GE s industry-specific expertise in aviation, energy, infrastructure, healthcare, and media to capitalize on market-specific opportunities. In Austria, GE Capital counts around employees with the businesses Energy, Healthcare and Capital. Jenbach, Zipf, Pasching and Wien are the largest sites. Over the last four years, GE has invested more than 1Million US-Dollars in Medical, Energy and financial services at the Austrian site.

23 GE GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE Works. BUILDING GE is building the world by providing capital, expertise and infrastructure for a global economy. POWERING GE powers the world with the cleanest, most advanced technologies and energy solutions. MOVING GE moves the world in the safest, fastest and most efficient ways possible. CURING GE is constantly working to make the world a healthier place by supplying the healthcare technology that saves nearly 3,000 lives every day.

24 GE Auto Service Leasing GmbH Donau-City-Straße 6 / 9. Stock 1220 Wien 24-h-Service-Line From outside of Austria: