1 PhonEX ONE Integration with Microsoft Lync Server 2013/2010 October 2013
2 MIND s Call Management Solution PhonEX ONE PhonEX ONE is a comprehensive, flexible and fully web-based solution for communication management and control. It provides intelligent tracking of all calls, and supports multiple call types generated by Microsoft Lync Server 2013/2010. This includes reporting on inbound, outbound and internal calls, trunk to trunk, SIP Trunks, forwarded, conference and video calls, IM details are also captured and can be monitored and reported on. PhonEX ONE is scalable from a single site to monitoring call traffic in multinational organizations, being easily adjusted to local languages and currencies. PhonEX ONE offers powerful reports in a system that runs itself, ensuring a quick return on investment and long-term usage. PhonEX ONE can integrate with various other network communications equipment, including IP and traditional PBXs, Gateways and Routers; it also has the ability to report on cellular phone usage. Designed using Microsoft.Net technology it has extensive configuration capabilities using XML files with Server - Client interaction. The SSL encryption protects the security of all sessions passwords, thus ensuring the safety of the administrators and user s information. Microsoft Lync Server 2013/2010 Microsoft Lync Server 2013/2010 is a Unified Communications server that provides a series of integrated tools for unified communications. It delivers voice, instant messaging, audio, video and web-conferencing, and enhanced voice over IP. The feature rich solution also provides integration with Microsoft Office programs, location enhancements, recent conversations, shared desktop, record and playback, response group, and High Definition Video calls.
3 Solution Architecture The modular architecture of PhonEX ONE enables the collection of Call Records from an unlimited number of data sources making the system scalable from small organizations through to large enterprises with high Voice and VoIP Call Records volume. The option to increase the number of independent collector units enables PhonEX ONE to collect and process a high volume of call records into a centralized database. PhonEX ONE Integration with Microsoft Lync
4 Data Collection The CDR information can be gathered from one or more CDR back-end databases, depending on the configuration of Microsoft Lync Server 2013/2010. Each one of these databases is considered a separate PhonEX ONE data source. TCP/IP is used to connect to the Microsoft Lync Server 2013/2010 monitoring database server from which it extracts information about audio-video and instant messaging for peer to peer and conference scenarios: IM, audio video, file transfer, chat- IM and application sharing. PhonEX ONE deposits the collected data into a data.dat file. Data Processing The raw CDRs are processed using a Microsoft Lync Server 2013/2010 specific driver and saved in the internal PhonEX ONE database as basic information (Including dialed number, date/time of the call, call duration, call type etc.) about the voice and instant messaging calls which are split into outgoing, incoming, local and trunk-to-trunk. Data Reporting PhonEX ONE s query tool can be used to display information for both voice and non-voice CDRs by applying different user defined formats and filters. Over 80 fields are available for creating customized report formats on costs, usage, traffic and productivity. These tailor made reports deliver only relevant information exactly meeting an organization s reporting requirements.
5 PhonEX ONE Feature Summary Fully web-based solution for easy access from anywhere and at any time Real-time dashboard front end interface giving a snapshot view of usage and cost Runs as a service and supports server virtualization technology, which allows consolidating servers and using hardware more efficiently User-centric delivering a holistic view of user's communication usage Modular architecture, supporting an unlimited number of sites and extensions Drill down reporting Traffic reports to monitor peak loads and bandwidth utilization Query generator enabling the creation of an unlimited number of custom reports What if reports to analyze and compare different service providers Advanced Report Scheduler, automatically sends reports to a printer, file or Dynamic hierarchy structure with an unlimited number of hierarchy levels Automatically synchronizes with organizations Active Directory, LDAP, ODBC and other databases Scheduled imports available (hourly, daily, weekly and monthly) Supports business and personal call definitions Bill Verification tool to identify hidden costs or problematic billing areas in telephony environments Complex fraud alert Automatic alarms for call anomalies exceptional call criteria ASP.NET technology to conform to company security policies Enhanced security: access limitation on a user and group basis and enhanced protection from unauthorized users based on SSL encryption Database structure based on Microsoft SQL database Event log for auditing and tracking system behavior including system violation logs Multi P&L units, multilingual, multicurrency and multi CDR capability Converged reporting of nearly all legacy and IP PBXs, and other communication sources including mobile operators data and information
6 PhonEX ONE Key Features PhonEX ONE s scalable and modular architecture, configuration and operating platform options allows for a completely customized solution which can be adapted to the unique needs of any customer. Modularity enables further configuration even while the system is running, without interrupting traffic. The PhonEX ONE system consists of three key servers: a Database server, an Applications server and a Web server. The entire PhonEX ONE system can be installed on a single server or on separate servers. PhonEX ONE s user-centric architecture provides a consolidated solution for collection, analysis, reporting and managing of all telecommunication and data traffic expenses. This provides a single point of reporting (employee based) for different telecommunication and data devices and services, such as office extension, home extension, soft phone, mobile phone gateways, SIP devices, routers and data traffic service. The user-centric and cross billing reporting capabilities provide consolidated telephony and tracking of network traffic expenses for the various device types assigned to employees. As an enhancement, PhonEX ONE also supports data collection from different network elements that provide additional dimensions
7 to the reports. The user-centric and cross billing reporting capabilities provide consolidated tracking of the telephony and network traffic expenses for the various device types assigned to employees. PhonEX ONE Query Tool: PhonEX ONE s system's query is a fast and powerful feature that enables unlimited number of custom reports with exactly the information required. A query form helps users select, sort and summarize data and also format reports. PhonEX ONE allows users to store and re-use their own custom queries, to define customized report layouts and to export information to various external systems in many possible formats. PhonEX ONE includes several predefined standard query reports meant to help the users handle the query definition process more easily. PhonEX ONE Standard Query Form PhonEX ONE Reports: PhonEX ONE offers a series of advanced features that facilitate report production and viewing. PhonEX ONE produces quick and clear reports on almost every aspect of the Microsoft Lync Server 2013/2010 system and time resolution, tailored to suit individual needs. PhonEX ONE provides full or partial monitoring capability of telephone, fax and modem usage for the entire enterprise. Whether minute-by-minute updates, monthly reports or data on long-term usage patterns is required, PhonEX ONE supplies accurate and timely reports. Reports can be produced for any hierarchical level of the enterprise and can be presented in detailed tabular form with summary and graphical options.
8 PhonEX ONE Standard Reports PhonEX ONE Dashboard is a useful tool meant to help administrators to get a quick and relevant image of the general system activity related to calls. The Dashboard can quickly provide - through its graphical and non-graphical monitors - a snapshot over the outgoing and incoming calls, as well as several top reports: Recent Calls, Extensive Talkers, Expensive Calls, Frequent Destinations, Frequent Callers, Expensive Talkers and Expensive Destinations. PhonEX ONE Dashboard Interface
9 Multiuser capabilities: You can manage a list of users of the system. Each user is identified with a password and a specific domain to work in. This way, access is provided to a range of personnel with different needs, without jeopardizing data security. Multiple CDR: PhonEX ONE is platform independent and can capture and report on activity from multiple sources such as: cell phones, PDA s, routers, gateways, phone cards, sip devices, conferencing and more. Multicurrency and Multilanguage: PhonEX ONE can be used in multinational, global organizations since it easily adapts to local currencies and languages. There are nine international languages available in PhonEX ONE and additional languages can be added if specifically required. PhonEX ONE can configure each site and tariff company with local currency parameters, and can generate reports in two currencies simultaneously (i.e. Euro and USD), fulfilling the multisite environment in different countries. Dynamic Hierarchy: PhonEX ONE features a dynamic hierarchy structure supporting an unlimited number of sites, hierarchies and extensions. Any complex hierarchy can be implemented in the PhonEX ONE hierarchy tables, while employees can be associated to any complex hierarchy level, including the Organization level. Advanced Report Scheduler: The PhonEX ONE Scheduler allows queries and reports to be programmed to run at specific times. The Scheduler can perform a task on a one-time basis, or schedule it to run at regular intervals. The output of the task can be sent automatically to a printer, file or electronic mail. Drill-down reporting: Allows administrators to drill into different hierarchies without having to reproduce the same report over and over again. The PhonEX ONE web-based drill-down reporting features give users easy, flexible and faster access to database information helping users to better monitor their summary report information. Reports Output Options: All the reports have the option to be saved, printed or ed as a Text file (*TXT), Word document (*.DOC), Excel document (*.XLS), Acrobat Document (*.PDF), Crystal Report (*RPT). Web page (*.HTML), Export delimited (*CSV) and as a Rich Text Format document (*.RTF). In addition, a user-friendly interface allows report formats to be created according to the requirements of various accounting applications.
10 PhonEX ONE Graphical Report Event Log Viewer: PhonEX ONE stores the most recent actions regarding the system use. It shows when the system was used and who used it. The Event Log viewer is an effective management tool based on the Microsoft Event Viewer, for system administrator to easily observe and track the system s suspicious behavior. PhonEX ONE File & Log Viewer
11 Enhanced Security: Access limitation is on a user and group basis and enhanced protection from unauthorized users based on SSL encryption Security Groups: Seven default policies are available: Administrator, Operator, Employee, No rights, Reports Only, PhonEX ONE IM and Unit Manager. This feature gives the possibility to define the extent to which each user can access the system and database. In addition, customized policies can be created using the policy wizard. Maintenance tool: Essential for debugging and working with the PhonEX ONE database. This feature assists the system administrators who maintain the database. Another feature is the automatic maintenance using the system s scheduler. All the actions performed with the Maintenance tools are enabled for the Administrator user rights only. The Maintenance tool allows the administrator to perform several actions such as: Backup all, Delete items, Delete records and Restore. System Monitor: Displays the real time status of different system elements, providing information on disconnections, errors, processes and all other changes in the system. The Monitor is an essential tool to audit and control the system s behaviour and to observe the system s faults the minute they occur. The most important processes such as data collection and processing, fraud prevention or monitoring and alerting, reports generation and distribution are executed as PhonEX ONE specific Windows services (MLM, Collection Guardian, Guard, Alerter, Task Scheduler and Collection Guardian services). The benefits include: The tasks are being performed regardless of the fact that no user is logged on the machine. User s logoff will not affect the normal task execution. Users do not have to action the outstanding tasks as the services start automatically at system reboot. Data is collected and processed automatically and the user can choose to be informed about any abnormal behavior.
12 Traffic Module: Designed to track daily call loads, maximum call loads, and average call loads in an organization over a designated period of time. The Traffic Module allows users to pinpoint and eliminate problem areas that may be needlessly costing them money. In the Traffic Module, it is possible to obtain detailed information on the traffic and load of calls in the telephone system. Matrix Query reports offer users a different view of the data already existing in the database, displayed in a different format. The Matrix Queries can be used in order to generate table-like reports, with summarized information for different combinations of the system entities. Bill Verification Module: Identifies hidden costs or problematic billing areas in a telephony environment, in order to achieve immediate cost savings. This is used to compare vendor bills with the actual usage calculated by PhonEX ONE to verify the accuracy of the bill you receive from your carriers. This is accomplished by comparing the totals for each entry in the provider s bill with the computed totals for the corresponding set of calls that exists in the internal application database and generating reports that include the bill comparison details. Budget Module: Controls the budget allocation within an organization. Usage thresholds can be set and alarmed if and when exceeded. Users can also be notified as to percent of allocated budget used, for example, 50%, 75%, 100% of the budget. Guard/Alerter: Organizations can be instantly notified of predefined events or call anomalies that occur in the system, providing them the ability to monitor usage, optimize performance and keep high serviceability of their system. PhonEX ONE Guard/Alerter is a powerful fraud detection tool that enables the detection of the most sophisticated misuse, abuse or fraud in the network delivered in real-time, so appropriate actions can be taken.
13 MIND CTI Ltd. Founded in 1995, MIND CTI Ltd. is a public company (NASDAQ: MNDO), a leading global provider of Call Management solutions to the enterprise market, and Billing and Customer Care solutions to the xsp market. MIND provides sales and support to its worldwide customer from offices in the United States, UK, Romania and Israel headquarters. With 300 employees and an experienced management team, MIND has a Strong balance sheet and profitable operations. With over 20,000 installations in more than 40 countries, MIND has rapidly become the solution of choice to major companies such as: Coca-Cola, Renault, Merck, NATO, European Parliament, Total, HSBC, Fidelity Investments, Sheraton, Urssaf, ACSA, Shinsei Bank, Intel, PwC (Pricewaterhouse Coopers) and many more. MIND sells its products through distributors and leading SI partners and is maintaining strategic relationships with blue chip technology partners. MIND has a proven record in call management and accounting solutions since MIND develops and delivers state-of-the-art technology and advanced solutions that enable enterprises to manage, control, track, alert, budget and analyze their total telecommunication expenses and productivity. For companies that are aware of the importance and benefits of advanced call accounting and network management systems, MIND Call Management Solutions offer the most comprehensive, relevant and up-to-date solution. THE PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE PUBLICATION COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE PUBLICATION. MIND CTI LTD. MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED IN THIS PUBLICATION AT ANY TIME. THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY, IS THE EXCLUSIVE PROPERTY OF MIND CTI LTD. AND HAS BEEN PROVIDED FOR REVIEW BY THE RECIPIENT ONLY, AND MAY NOT BE DISCLOSED TO ANY THIRD PARTY. INFORMATION IN THIS DOCUMENT MAY BE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. NO PART OF THIS DOCUMENT MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM OR BY ANY MEANS WHATSOEVER ELECTRONICALLY OR MECHANICALLY FOR ANY PURPOSE WITHOUT THE EXPRESS WRITTEN PERMISSION OF MIND CTI LTD. MIND CTI Ltd. All rights Reserved.
PhonEX ONE Microsoft Sample Reports November 2010 MIND CTI Ltd. Table of Contents PhonEX ONE Call Management Solution... 1 PhonEX ONE Reports... 1 Standard Query Reports... 1 Availability Report by Departments
Unified Communications Reporting Solution 20,000+ installations in more than 45 countries together with large and growing worldwide customer base guarantee MIND PhonEX ONE as the best choice for your business
Introduction MIND CTI Founded in 1995, MIND CTI Ltd. is a public company (NASDAQ: MNDO), a leading global provider of Call Management solutions to the enterprise market, and Billing and Customer Care solutions
Efficient time and resource management is the key when driving a business forward. PhonEX ONE ensures that expanding communication networks are deployed and used as efficiently as possible through in-depth
ISI SOLUTIONS WHITE PAPER ISI Unified Communications Intelligence Tools: Infortel Select and Microsoft Lync : Driving ROI From Your Lync Investment By: Mitchell Weiss Director of Product Strategy ISI Telemanagement
ALCATEL-LUCENT OMNIVISTA 8770 NETWORK MANAGEMENT SYSTEM A SINGLE MANAGEMENT INTERFACE ACROSS SYSTEMS AND DEVICES INTEGRATED APPLICATION SUITE Today s enterprises are facing the challenges of voice, video
MyCall System Call Billing and Call Traffic Management System Contact Persons Ann Khoo : 019-2290261 (email@example.com) Website : www.ctapps.com Communication Technology Within Your Reach - 1 - Overview
Implementing Live Meeting with Microsoft Office Communications Server 2007 Product Group - Enterprise Dell White Paper By Ananda Sankaran Farrukh Noman April 2008 Contents Introduction... 3 Microsoft Office
.CRF Electronic Data Capture and Workflow System for Clinical Trials Business challenge Most research takes place in different centers simultaneously. These are often located in different cities or even
GFI LANguard 9.0 ReportPack Manual By GFI Software Ltd. http://www.gfi.com E-mail: firstname.lastname@example.org Information in this document is subject to change without notice. Companies, names, and data used in examples
Prognosis VoIP Monitor Important Notices Copyright Copyright 2013 - Integrated Research Limited (ABN 76 003 588 449). All rights reserved. The information contained in this Prognosis guide is protected
ORACLE DATA SHEET Oracle Enterprise Operations Monitor For enterprise IT managers who need to rapidly troubleshoot communications network outages and service degradations, the Oracle Enterprise Operations
GFI LANguard 9.0 ReportPack Manual By GFI Software Ltd. http://www.gfi.com E-mail: email@example.com Information in this document is subject to change without notice. Companies, names, and data used in examples
ISI SOLUTIONS WHITE PAPER Optimizing the Avaya Communications Architecture: Calculating SIP Bandwidth With Infortel Select 9.0 Reporting By: Mitchell Weiss Director of Product Strategy ISI Telemanagement
ipecs UCS Unified Communications Solution In today s world of remote and dispersed workers, the ipecs UCS application provides tools to enhance productivity and mobility while improving employee collaboration
McAfee Web Reporter Turning volumes of data into actionable intelligence Business today is more Internet-dependent than ever before. From missioncritical services to productivity tools, Internet access
BUSINESS INTELLIGENCE FOR UNIFIED COMMUNICATIONS TIGER PRISM Business Intelligence for Unified Communications Tiger Communications is an international market leader specialising in analytics, telefraud
Page 1 of 16 1 Introduction The MX systems support traditional fax machines to send and receive faxes over a standard analog FXS interface. This method of sending and receiving faxes has several drawbacks
Flexible, multi-site call accounting application CAAB XL Functionality Overview NEC Australia au.nec.com Introduction CAAB XL is a flexible, multi-site Call Accounting application for Windows. It is designed
VoIP Calling Card Multi Level Reseller Support Support for DID Remaining Balance & Time Play Multi-Lingual IVR Support Instant Call-Connect VoIP Calling Card Overview NextStag's Turnkey VoIP Calling Card
ElegantJ BI White Paper The Enterprise Option Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence and Data Management www.elegantjbi.com ELEGANTJ
Compact Contact Center IP Office Compact Contact Center is a modular contact center solution catering for all contact center sizes from 2 to 75 agents. The following modules are available as part of the
GFI Product Manual ReportPack Manual http://www.gfi.com firstname.lastname@example.org The information and content in this document is provided for informational purposes only and is provided "as is" with no warranty of
Telappliant Hosted Edition is the next generation call management solution providing ultimate flexibility and features, all via a high speed Internet connection. Hosted Edition provides all of the benefits
1800 ULEARN (853 276) www.ddls.com.au Microsoft 20336 - Core Solutions of Microsoft Lync Server 2013 Length 5 days Price $4070.00 (inc GST) Version B Overview This instructor-led course teaches IT professionals
Alcatel-Lucent OmniTouch 8600 My Instant Communicator Simplifying Enterprise Communications Simplify enterprise communications With the increasing number and variety of communications options available
Netwrix Auditor for Exchange Quick-Start Guide Version: 8.0 4/22/2016 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from Netwrix
Course 20336B: Core Solutions of Microsoft Lync Server 2013 Duration: 5 Days What you will learn This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer
BusinessObjects Enterprise XI Release 2 InfoView User s Guide BusinessObjects Enterprise XI Release 2 Patents Trademarks Copyright Third-party contributors Business Objects owns the following U.S. patents,
Voice Network Management Best Practices A white paper from SecureLogix Corporation Introduction Traditionally, voice networks have been managed from the switch room, with limited enterprise-wide visibility.
Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Document Summary This document provides information on several integration scenarios
Compact Contact Center (CCC) IP Office Call Center View Real Time Screens General Screens Alarm Handling BLF (Busy Lamp Field) Details Extension Activity Callback Request Agent Based Screens Group Monitor
INTRODUCTION TO SYNTHESYS i All rights reserved The contents of this documentation (and other documentation and training materials provided), is the property of Noetica and is strictly confidential. You
CA ehealth Monitoring the Cisco BTS 10200 Softswitch User Guide r6.1 This documentation and any related computer software help programs (hereinafter referred to as the Documentation ) is for the end user
MINDBill Billing and Customer Care Solution Point of Sale 2015 MIND CTI Ltd. Table of Contents Executive Overview... 3 Architecture Highlights... 3 Product Components... 4 The Sales Module... 4 POS Retail
redcoal EmailSMS for MS Outlook and Lotus Notes Technical Support: email@example.com Or visit http://www.redcoal.com/ All Documents prepared or furnished by redcoal Pty Ltd remains the property of redcoal
Version 2.0 Real-Time Contact Center Management Solution for Avaya IP Office 2.0 Call SWEET! Live 2.0 for Avaya IP Office is the ultimate realtime contact center management solution. Key agent status and
Cirrus Convergent Billing & Customer Care Solution Introduction PhoenixSoft s Cirrus Convergent Billing and Customer Care solution provides a host of benefits that separate it from the competition: Integration
GFI Product Manual The information and content in this document is provided for informational purposes only and is provided "as is" with no warranty of any kind, either express or implied, including but
Course 20336A: Core Solutions of Microsoft Lync Server 2013 Length: Audience(s): 5 Days Level: 300 IT Professionals Technology: Microsoft Lync Server 2013 Type: Delivery Method: Course Instructor-led (classroom)
Netwrix Auditor for Windows Server Quick-Start Guide Version: 7.0 7/7/2015 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from
Wildix Management System (WMS) White Paper February 2007 Author: Giuseppe Innamorato Wildix Management System White Paper Status: Draft 0.1 Page 1 Index: 1. Management Summary...3 2. Document purpose...3
Netwrix Auditor for Active Directory Quick-Start Guide Version: 7.1 10/26/2015 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment
Eliac Call Recording System Ver. 2.x 1 System Overview Eliac Call Recording is a complete system that records both incoming and outgoing calls for any analog telephone lines, and can record either internal
SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY
Netwrix Auditor for SQL Server Quick-Start Guide Version: 7.1 10/26/2015 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from
Crystal Gears Overview: Crystal Gears (CG in short) is a unique next generation desktop digital call recording system like no other before. By widely compatible with most popular telephony communication
INSTALLATION GUIDE July 2015 Copyright and Disclaimer This document, as well as the software described in it, is furnished under license of the Instant Technologies Software Evaluation Agreement and may
About this Course Core Solutions of Microsoft Lync This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync solution. The course emphasizes
FOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 Features Targeted Solutions Workgroup GENERAL SYSTEM OVERVIEW Informal ACD Groups Enterprise Contact Center 9 Medium to Large
20336B: Core Solutions of Microsoft Lync Server Course Details Course Code: Duration: Notes: 20336B 5 days This course syllabus should be used to determine whether the course is appropriate for the students,
Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led About this Course This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer
SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Use Your Contact Center to Build a Better Customer Experience Engage your customers across all points of contact Engage your
A d m i n i s t r a t i o n Netop Remote Control Security Server Product Whitepaper ABSTRACT Security is an important factor when choosing a remote support solution for any enterprise. Gone are the days
Enghouse Interactive Quality Management Suite Quality Monitoring and Contact Center Optimization Software Product sheet Observe business processes, improve customer service, and resolve customer disputes
The Business Value of Call Accounting Software How Call Accounting Helps Reduce Telecom Expenses and Improve Productivity WhitePaper We innovate. You benefit. The Business Value of Call Accounting Software
Crystal Gears Why Crystal Gears - product Overview To ensure compliance with increased strict regulations, customer service quality, employee productivity, sales Verification and business intelligence,
idashboards FOR SOLUTION PROVIDERS The idashboards team was very flexible, investing considerable time working with our technical staff to come up with the perfect solution for us. Scott W. Ream, President,
Next Generation Surveillance Solutions Cware The Advanced Video Management & NVR Platform Advanced Open Management Benefit from the most effective CCTV management platform Cware is an advanced video management
Dell MessageStats for Lync and the MessageStats Report Pack for Lync & OCS 7.3 User Guide 2014 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software
FEATURE MATRIX Solutions A Highly Flexible, Two-Tiered Offering Mitel Solutions consist of Mitel Enterprise Edition and Mitel Contact Center Business Edition. Whether you run a large, multi-site corporation
FEATURE COMPARISON BETWEEN WINDOWS SERVER UPDATE SERVICES AND SHAVLIK HFNETCHKPRO Copyright 2005 Shavlik Technologies. All rights reserved. No part of this document may be reproduced or retransmitted in
CommsOffice Express Innovative call management software Innovative call management software After salaries, overall communication costs are the largest single office expense. These costs are usually unmanaged,
Version 1.2 Release Notes 1 SonicView 1.2 features: Selective Recording (rules based) The user can specify extension based recording rules and orchestrate call recordings based on the enterprise requirements
Plans Comparison 855.900.KUMO (5866) firstname.lastname@example.org Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services
SIEBEL EBILLING MANAGER AND BILLING ANALYTICS SELF- SERVICE SOLUTIONS Oracle s Siebel Customer Relationship Management (CRM) applications enable organizations to more effectively sell to, market to, and
PowerStation Hosted Predictive Dialing Chat with a Live Agent PowerStation HOSTED Predictive Dialing Software: PowerStation IP is a Hosted Predictive Dialing call center management tool used over the Internet.
CRGroup Whitepaper: Digging through the Data Reporting Options in Microsoft Dynamics GP The objective of this paper is to provide greater insight on each of the reporting options available to you within
Company & Solution Profile About Us NMSWorks Software Limited is an information technology company specializing in developing Carrier grade Integrated Network Management Solutions for the emerging convergent
ORACLE PROJECT MANAGEMENT KEY FEATURES Oracle Project Management provides project managers the WORK MANAGEMENT Define the workplan and associated resources; publish and maintain versions View your schedule,
IP PBX SH-500N COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX SH-500N The IP PBX SH-500N is designed for companies that want to expand and improve their telephone system, and/or
Software Features Version No.: 2.2.0 Issue: May 2006 Application Introduction Inventory Management System Complete business solution designed to help users enhance their business management capabilities.
A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers
HP A-IMC Firewall Manager Configuration Guide Part number: 5998-2267 Document version: 6PW101-20110805 Legal and notice information Copyright 2011 Hewlett-Packard Development Company, L.P. No part of this
2014 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement.
Technical White Paper Business Intelligence with Maximizer CRM 10: Actionable Insight through Dashboards, Reports, and Analytics Contents Introduction...3 Maximizer CRM Dashboards...4 Reporting... 7 Crystal
HP Education Services course data sheet ArcSight Logger Administration and Operations H0DW8S Course Overview ArcSight Logger Administration and Operations provides you with comprehensive training to quickly