20,000+ installations in more than 45 countries together with. large and growing worldwide customer base guarantee

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Clemence Melton
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1 Unified Communications Reporting Solution 20,000+ installations in more than 45 countries together with large and growing worldwide customer base guarantee MIND PhonEX ONE as the best choice for your business

2 PhonEX ONE Unified Communication Solution Comprehensive Reporting Tool - Budget Control - Fraud Detection - High Availability - Enhanced Security Bill Reconciliation Efficient time and resource management is the key when driving a business forward and retaining a competitive advantage. As communications networks continue to increase in complexity, PhonEX ONE ensures that they are deployed and used as efficiently as possible through detailed reports on call usage, call quality, call routing and bandwidth utilization. PhonEX ONE call accounting is fully web-based solution for communication management and control, providing intelligent tracking of multiple call types specific to unified communications environment as well as traditional/voip PBXs, cellular activity and carrier data traffic. What Is PhonEX ONE? PhonEX ONE is a scalable and simple to use unified communication management software that records, translates and reports on telephone call activity helping your organization to identify billing abnormalities, misuse, bottlenecks and productivity loss. PhonEX ONE Solution Available for Microsoft Lync Server 2010/ 2013 and Cisco UCM MIND has been with Microsoft Lync since the beginning (Microsoft Office Communications System 2007) and it is officially certified against Lync 2010 and Aside from traditional call management information such as inbound, outbound, internal calls and voice traffic utilization, PhonEX ONE is also capable to produce clear reports that include Lync Server specific information such as conferences, forwarded and video calls; instant messages, response groups, trunk-to-trunk calls and SIP trunks. PhonEX ONE is essentially a communications management tool that is consistently certified with recent Cisco Unified Communications Manager versions and easily integrated with other systems. The PhonEX ONE system is user centric, making it a central point to manage voice traffic both on the CUCM, and other external traffic and CDR sources such as: mobility systems, cellular activity, Teleconferencing, SIP appliances, gateways, routers and more.

3 PhonEX ONE Integration with Avaya PhonEX ONE can integrate with both Avaya platforms: IP Office (for small and medium companies) and Aura (for large enterprises). Avaya specific fields can be offered in user-tailored reports (user defined formats) in addition to VDN statistics (how long needs a caller to wait until the call is answered by an agent or is disconnected, average duration or wait time). Avaya AES capabilities are called whenever a limited credit is used for authorization codes or stations and the system administrator has the option to restrict external calls by automatically changing the COR (class of restriction). What makes PhonEX ONE the best solution for you? Carrier Bill Comparison Fraud Detection Cost Allocation Capture and Record CDR's Advance Billing & Reporting Tool PBX, IP PBX, UC, Gateway Call Detail Record Analysis Certification for Microsoft Lync 2013/ 2010, Cisco, Avaya Multi-vendor PBX support (over 70 supported platforms) Flexible plug-in for all major UC systems (Lync, CUCM, Avaya) Automatic organization structure synchronization Comprehensive call rating module Modular and scalable architecture MS SQL back-end and ASP.NET front-end technologies High Availability - redundancy for data provisioning High performance platform - 64 bit support Cross-browser support Smooth user authentication and authorization (single sign on, Windows-based) User monthly budget alerts and restrictions Carrier bill reconciliation Fraud detection Best choice for companies based on evolving technology that want the highest level of control over their telecommunication environment.

4 World-class Reporting Services Unified Communications reporting capabilities (Conferencing, Response/Hunt groups, Quality of experience/services, IM) Report Builder allowing comprehensive filtering Fully automated report generation and delivery to the relevant personnel Multiple report formats Word, Excel, PDF TXT, RTF, RPT, HTML and CSV Flexible report designer (selection of any CDR field) and report style branding (logo, color scheme, address) Employee and department bill back reports Traffic analysis reports for optimizing bandwidth and making decisions on required/redundant network resources PhonEX ONE addresses today s business challenges by offering: Improved Management Reporting Enhanced Monitoring Reduced Costs & Protection Against Abuse Simplified Use Employee and Department Bill Back Reduce and Manage Cost Improve Employee Productivity Optimized Productivity (efficient time and resource management) Monitor Resource Utilization Telecom Fraud Detection and Prevention Monitor Network Efficiency PhonEX ONE Bill Verification

5 Partners Benefits Marketing leads Address cost management business challenges High margins Cisco CDN partner (Cisco Developer Network, Preferred Solution Partner) Microsoft Silver partner Unique features and develops Dedicated commercial/technical account manger Pre/post-sales support Headquarters MIND CTI Ltd. POB 144, Yokneam Ilit Industrial Park, Building 7 Israel, Tel: US Office MIND Software Inc Prosperity Drive, Suite 220 Silver Spring, MD United States Tel: UK Office MIND Software Ltd. Unit 9682 PO Box 6945 London, W1A 6US United Kingdom Tel: +44 (0) Romania Office MIND Software Srl Str. Ciurchi nr , Tudor Office Center, et. 7 Iasi Romania Tel:

PhonEX ONE Analytics Solution for Microsoft Skype for Business

PhonEX ONE Analytics Solution for Microsoft Skype for Business Efficient time and resource management is the key when driving a business forward. PhonEX ONE ensures that expanding communication networks are deployed and used as efficiently as possible through in-depth