Small Business Mobile Apps Help Your Bottom Line & Theirs

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Dylan Booth
8 years ago
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1 Small Business Mobile Apps Help Your Bottom Line & Theirs Debbie Smart, CTP, NCP SVP, Product Management Aptys Solutions Bob Steen CEO Bridge Community Bank

2 Our Agenda Setting The Stage The Current State of Mobile Business Delivery & Supply Chain Challenges Monetizing Mobile - Opportunity for FI s Mobile Solutions: Electronic Service Delivery & Supply Chain Case Study: Bridge Community Bank Pilot Customer Q & A 2

Opportunity for FI s Mobile Solutions: Electronic Service

3 The Current State of Mobile 3

4 Cell Phones Everywhere! There are 6.8 billion cell phone subscriptions worldwide (in slightly more than 20 years) By 2013 there were 96 phones for every 100 people in world 4

5 We Are Now Truly a Mobile Nation 5

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7 Why The Explosive Growth Rate? Unprecedented Convergence! 7

8 Business Delivery and Supply Chain Challenges 8

9 Pain Points for Businesses Paperwork, paperwork, paperwork Work orders Purchase orders Schedules Invoices Receipts Statements Bank deposits Inventory control 9

10 Pain Points for Businesses Data entry manual, error prone, duplication Orders, fulfillment, invoicing, payment processing Exception handling Lost/missing invoices Late payments Errors in processing Inventory management and control 10

processing Exception handling Lost/missing invoices Late

11 Monetizing Mobile 11

12 Monetizing Business Mobile One of the overlooked niches in the mobile market Business customers are paying and will pay more for more value payment supply chain Electronification of the payment supply chain can create significant value for businesses Paper reduction Time reduction Immediate collection of funds Enhanced services to their customers 12

Electronification of the payment supply chain can create significant value for

13 Monetizing Business Mobile Provide services that address and resolve primary business pain points: Invoicing Data entry Inventory management Payment collection, posting, processing Accepting the payment is only one step of the labor intensive supply chain Help businesses gain efficiencies from pointof-sale or point-of-service through posting in accounting system 13

Accepting the payment is only one step of the labor intensive supply chain Help businesses

14 Value Proposition for Customers Provide value-add for business customers by streamlining their payments and invoicing while eliminating paper Electronically create invoices and take payments on the go on a mobile device Deliver invoices and payment details to customers accounting system Immediately process the payment so the business receives it sooner 14

take payments on the go on a mobile device Deliver invoices and payment details to

15 Tablet Based Business Apps Available in the market today Industry specific accounting packages Consulting firms Custom development Providers are not FI s 15

16 New Opportunity for FI s New source of fee income New source of stickiness Attract and retain customers Remain integral part of customer payment process 16

17 Electronic Delivery & Supply Chain Process Evolution Workflow Process Example 17

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23 Case Study: Bridge Community Bank Pilot Customer Koch s Service & Supply LLC 23

24 Koch s Service & Supply: Company Overview 50+ Year Family Owned Business: HVAC Electric Plumbing Lumberyard Construction material and general hardware Owner + 9 employees 24

25 Koch s Service & Supply: Current Service Process 80% of sales and service off site Hectic schedule - very little time to complete paperwork Employees are jotting down quick notes about time spent and inventory items used Owner comes in early in the morning, attempts to figure out invoicing Invoices going out late is common occurrence 25

26 Koch s Service & Supply: Mobile Service Process Itemize parts and service before leaving job site Inventory control & accounting flow to back office Mobile solution provides easy process to invoice and collect on job site 26

27 Savings & Benefits with Mobile Application Stay current on billing Better inventory and labor tracking Translates to more accurate billing Huge time savings for owner several hours per day Substantially faster payment processing Timely invoicing Electronic payment option on job site Improved customer service experience 27

28 Additional Features and Opportunities 28

29 Additional Tablet Features Calendar and scheduling Appointments pushed out to service technician in field Integrated with maps app for easy navigation to appointment Additional payment types Card payments ACH payments Integration with mobile wallets Further integration with business networks Customer check-in and service tracking 29

30 Business Applications Field Services HVAC, plumbing, electrical Pool and yard maintenance In home care services Mobile services pool cleaning, car washing Delivery services On Premise Services Medical and dental offices Veterinary offices Auto repair services Restaurants Retailers 30

31 Summary Big Benefits for FI s and Customers For FI s: Maintain critical role in customer payments Monetize mobile and generate fee income Attract and retain customers For Customers: Faster and more accurate invoicing and receivables posting Faster and more efficient collection Provides end-to-end inventory control solution 31

32 Questions? 32

The Benefits of Automating AP and AR in the Cloud

The Benefits of Automating AP and AR in the Cloud Robert Colburn Consultant, CliftonLarsonAllen CLAconnect.com Housekeeping If you are experiencing technical difficulties, please dial: 800-422-3623. Q&A