While the BPO market continues to grow, how do you ensure outsourcing will work for you?
|
|
- Meagan Charleen Boone
- 8 years ago
- Views:
Transcription
1 While the BPO market continues to grow, how do you ensure outsourcing will work for you? According to IDC, worldwide Business Process Outsourcing spend has grown from $380 billion in 2004 to $640 billion in Clearly BPO is more than just a passing trend but what continues to spur demand and how is the market changing? Corporations the world over recognize that non core activities contribute to the wrong side of the P&L. The BPO market was born on this premise, and has produced some truly huge outsource contracts in the last decade. Companies asked themselves, Why are we investing in capital systems and spending resources on this when we could have a specialist BPO supplier take on the process on a cost per task basis?' But outsourcing isn t just about taking call centers offshore it s about handing a complex process to a service supplier and gaining some added value. Indeed the offshore bubble may be about to burst in India, for example, with Gartner warning that skills shortages, cost, quality and security issues may erode as much as 45 percent of India's market share. So where will BPO find growth over the next five years? Changing demands There's a shift towards smaller, niche suppliers. Customers are demanding greater added value and flexibility from their BPO partners, and are therefore beginning to migrate to more specialist companies. Often this will involve outsourcing a single process rather than a whole department, therefore suppliers need to be nimbler and more flexible: Cost reduction is not enough buyers should expect to see an improvement in the process itself, requiring the supplier to have specialist business and process knowledge. Companies want better management of their intellectual property. They want to build a working relationship with their supplier in order to improve security and trust. Flexibility is critical suppliers must be ready to adapt to fit with clients' operations, and not expect long term, fixed contracts. Buyers expect to be able to outsource smaller, specialist processes and seek options such as ASP, mobile working and hosting services. The process that is outsourced will change as the business requirements change or new regulations come into force. The supplier needs to adapt to this changing landscape and not penalize the customer via excessive change fees. Page 1
2 More than just managed applications The days of simply outsourcing a business application to a BPO supplier are numbered. Handing over an existing software solution to be run by a third party adds little or no value it may be possible to switch operations offshore to reduce labor costs, but it does not benefit the organization as a whole process. Customers today are looking for specialists that can offer technologies that can cut costs without resorting to offshoring. They are looking for suppliers that own the technologies, bringing further value if they need to tweak the processes or add functionality for a client then this makes it much easier. Organizations that use outsourcing services do not wish to pay excessive fees for change. Ideally, a BPO supplier will offer skills and experience you may not have yourself it's not about throwing cheap labor at a task the process may be non core but you want to improve it, not trash it. For example, some airlines outsource the processing of passenger flight tickets and use secure hosted archives to access the ticketing information. Does the supplier have experience with this type of task? Can they provide the necessary audit trails, compliance standards and service level agreements? Can they add value to the archive, allowing it to add value back to the business? The emergence of BPO suppliers that use their own technologies (and understand how to optimize the business process) has blurred the lines between developer, integrator and outsourcer, to the benefit of the customer. It's now possible to pick and choose which parts of the technology to run in house and which to outsource. A single supplier for the whole solution brings the obvious benefits of supplier accountability. Who's looking at your data? One of the major barriers to outsourcing has been security. Keeping data secure can be of paramount importance. Clients are often dissuaded to outsource mission critical processes as they do not want to lose control or sight of the data, particularly if it is legal, financial or customer oriented. This is a valid concern, with recent cases highlighting the pitfalls. Clearly, security has yet to reach the top of the agenda for some suppliers. Before trusting sensitive customer data to third parties, organizations should satisfy themselves that their partner's data security is not just good it must be excellent, it must be demonstrable, and preferably certified. Page 2
3 Bending over backwards to help Customers want to work with BPO partners that can offer them the flexibility to change and adapt their processes according to their needs your business does not stand still, so why should your outsource deal? Clients no longer want to be roped in to long term, inflexible outsource agreements: the days of the mega outsource deal are over. Clients are looking for outsource partners able to provide a range of solutions and services that fulfill today's requirements and can change according to business needs. Flexibility extends to offshoring: many customers recognize the cost benefits but are reluctant to outsource processes to Asia there are many risks associated with moving processes to another continent. The smart money is now looking at the on shore market. Companies looking to outsource a process or group of processes should consider the significant list of benefits. How to find the right Client/Supplier fit With customers demanding greater value, seeking to reduce risk, asking for service guarantees, increased security and greater flexibility, who'd be mad enough to be in the BPO game? Suppliers will need to adapt to survive specialization is the way forward. Suppliers must know their market, be able to control the technologies they use and minimize the risk to their clients. For the clients, procuring the right outsource provider must be a strategic process. It s important to have an open dialogue from the onset. Use your best people within the procurement team, and to ensure continuity, the same individuals must continue to manage the retained business. Set timescales realistically and don t cut corners just to get a quick win. It is more important that the agreement will work operationally as well as legally. Above all, ensure there is a cultural fit. If you are looking to transform your business operations through process improvement you will need to look for the soft benefits. Don t just chose a supplier that can hit your SLA s (after all, SLA s are only a set of minimum standards to comply to). Look for a supplier that can also provide the soft benefits; market knowledge, specialist processes, increased flexibility and security best practice. IDC is the premier global provider of market intelligence, advisory services, and events for technology markets Worldwide and U.S. Business Process Outsourcing (BPO) Forecast: Market Opportunities by Horizontal Business Functions Staff Attrition May Stall the Offshore Call Center Boom Profiting from European Near shore Outsourcing Data monitor Page 3
4 About Extend Outsourcing Services The Extend Accounting outsource operation provides a business process outsourcing service focused upon delivering highly efficient, high value business processes. The operation started in Silver Spring, MD in 1983 and has grown to offer diverse services across to many industries throughout the United States. Extend Services: EXTEND INVOICE Our Extend Invoice solution optimizes process performance in financial departments and business units, enabling your organization to focus on creating added value for your clients. With Extend your business can automate the entire invoice handling process, including paper based and e invoicing data capture, invoice purchase order matching, review and approval workflow, and payment transfer. EXTEND REMIT Our Extend Remit solution leverages our payment processing economies of scale to eliminate the high costs of paper check processing, reduces labor, alleviates check fraud and facilitates positive cash management. Additionally Extend makes it easier to transition your vendors to ACH payments, provide detail remittance information and issue secure positive pay files. EXTEND UTILITY Our Extend Utility solution enables your organization to optimize energy costs with extensive invoice audits, line item utility usage capture and robust reporting and analysis. Establishing an energy management plan and implementing cost effective energy conservation opportunities can contribute significantly to your bottom line. EXTEND DOCUMENT Our Extend Document solution eliminates your paper management hassles on Day 1. Our solution provides your organization with a transactional audit trail and rapid access to documents and their histories. Its focus on efficiency enables you to comply with mandatory legislation and achieve a return on investment. Page 4
5 EXTEND PURCHASE Our Extend Purchase solution enables your organization to optimize the buying process, saving time and money. By introducing organized procurement processes, you ll have a solid foundation in place for improving the rest of the purchase process relating to receiving goods and automating payments. EXTEND SUPPLIER Our Extend Supplier solution is an information portal for the receipt, processing and recording of supplier invoices. The system enables suppliers to enter invoices directly into the portal (as applicable) and follow the status of invoices throughout the entire process. The portal allows for more efficient communication between supplier and buyer and simplifies the entire process for your AP staff as well as for your suppliers. EXTEND PROFESSIONAL SERVICES Our Extend Professional Services team provides design and implementation know how utilizing over 25 years of experience. This experience provides value add throughout the implementation process with key significance during the design stage leveraging indepth knowledge of Procure to Pay systems and processes. As operators it is our business to build and operate the most efficient systems and solutions. EXTEND ANALYSIS Our Extend Analysis solution provides financial and non financial metrics to quantify objectives and reflect the strategic performance of your organization. These metrics serve as the active link between strategy and operational performance. Extend enables you to gain real improvements in quality, productivity and customer service. EXTEND FULL SERVICE Our Extend Accounting Full Service solution allows organizations to benefit from best in class service solutions and extensive process expertise. Our shared service/outsourced business model has demonstrated that organizations can lower their accounting costs while maintaining if not improving quality and customer service. Our Extend team will work with your organization to identify a service package best suited to your business needs. Page 5
6 Contact Extend Extend Accounting Tech Road Silver Spring, MD Page 6
Finding Nirvana in AP Automation and Outsourcing
WHITE PAPER Finding Nirvana in AP Automation and Outsourcing Gaining Control By Letting Go Nirvana: Joy, freedom from pain and worry an end to suffering. Suffering is something with which many Accounts
More informationAutomating the Settlement Process
Automating the Settlement Process Agenda Discussion Outline Why automate payments Options to achieve automation Selecting a service provider Transforming your payment process Future of electronic payments
More informationMonetizing Software as a Service Solutions. June 12, 2008 Version 1.0
Monetizing Software as a Service Solutions June 12, 2008 Version 1.0 Monetizing SaaS Solutions The research firm Gartner defines SaaS as, hosted software based on a single set of common code and data definitions
More information5 Ways Senior Finance Executives are Improving Visibility Across the Procure-to-Pay Cycle
5 Ways Senior Finance Executives are Improving Visibility Across the Procure-to-Pay Cycle An IOFM white paper, sponsored by 5 Ways Senior Finance Executives are Improving Visibility Across the Procure-to-Pay
More informationTop 10 reasons to automate expense management process
Top 10 reasons to automate expense management process Switching from spreadsheet to an automated solution Though many leading enterprises have moved to automate their expense management, there are still
More informationElectronic invoicing and payment:
Treasury Management Electronic invoicing and payment: Best practices and strategies for recruiting suppliers A Treasury Management White Paper Table of Contents Executive summary... 3 Paper invoicing and
More informationAccounts Payable Trends & Best Practices May 19, 2011 Agenda Typical AP Challenges AP Automation Invoice Management B2B Payments Financial Supply Chain Q&A 2 Top Priorities CFO View Mitigate Risk 43% Forecast
More informationLOST? Follow these signs on the road to e-invoicing.
LOST? Follow these signs on the road to e-invoicing. 3. Global Trading Partner Traffic Circle 1. Two-Way Document Traffic 5. Will Your Data Pass Inspection? START Time-intensive, error-prone, manual accounting
More informationSUPPLY CHAIN FINANCE. Extracting value from the supplier tail. A Purchasing Insight report in collaboration with Invapay
SUPPLY CHAIN FINANCE Extracting value from the supplier tail A Purchasing Insight report in collaboration with Invapay Supply Chain Finance and Working Capital Management are important tools for any business
More informationBusiness Process Outsourcing. & Accounting Services
Business Process Outsourcing the way we do it Business Process Outsourcing Finance & Accounting Services Finance Operation of the Future The Finance Operation of the Future is efficient, value adding and
More informationMaking Automated Accounts Payable a Reality
Making Automated Accounts Payable a Reality www.merkur.com (800) 637-1704 Table of Contents Introduction...3 Executive Summary...4 Challenges in Accounts Payable...5 What is the problem?...5 How big is
More informationThe Impact of Payment Automation on Bottom-line Savings
The Impact of Payment Automation on Bottom-line Savings In the current recessionary environment, finance professionals have intensified their focus on working capital as well as improving the bottomline
More informationSpeed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite
Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite Presented by Kevin Ryan, Regional Sales Manager ReadSoft Oracle Solutions Agenda 1. The Dilemma of Manual AP Inefficient
More informationBUSINESS SERVICES & THE CLOUD
BUSINESS SERVICES & THE CLOUD A Winning Combination for BPO and Captive Shared Services for Non-IT Functions? Dr. Stefan Meixner, Director DACH, ISG www.isg-one.com INTRODUCTION The seismic technological
More informationOptimizing Your Accounting Process with Electronic Invoicing. A GXS White Paper for the Active Business
Optimizing Your Accounting Process with Electronic Invoicing for the Active Business Competitive pressures continue to force companies worldwide to seek further cost efficiencies and to improve visibility
More informationAccounting Best Practices. Maximizing Effectiveness and Efficiency in your Accounting Operations June 10, 2014
Accounting Best Practices Maximizing Effectiveness and Efficiency in your Accounting Operations June 10, 2014 Presenters Lauren Malone Director of Strategic Research Tate and Tryon lmalone@tatetryon.com
More informationMaximize Telecom Savings with TEM Business Process Outsourcing
Maximize Telecom Savings with TEM Business Process Outsourcing As telecom expense management (TEM) continues to provide significant savings to the enterprise, organizations are considering business process
More informationMike Ventrella, Vice President, Sales
Speed, Visibility and Control Best Practice AP Processing in Oracle E-Business Suite Presented by Mike Ventrella, Vice President, Sales Agenda 1. The Dilemma of Manual AP Inefficient Risky Costly 2. The
More informationRealities of Outsourcing: 13th in a Series of Webinar Presentations. Source-to-Pay Outsourcing. September 6, 2007
Realities of Outsourcing: 13th in a Series of Webinar Presentations Source-to-Pay Outsourcing September 6, 2007 All Rights Reserved 2007 Les Keay Consulting Principal 2300 N Street, N.W. Washington, DC
More informationHow To Get Cloud Computing For A Fraction Of The Cost
Cloud Computing Keeping Up With IT During Recession Table of Contents Introduction...3 What is Cloud Computing?...3 Importance of robust IT Systems...4 Benefits of Cloud Computing...4 Lower Expenses: capital
More informationThe Benefits of Accounts Payable Integration in Electronic Invoice Presentment and Payment
The Benefits of Accounts Payable Integration in Electronic Invoice Presentment and Payment How to Use this Presentation This presentation will be invaluable to those who seek to articulate the benefits
More informationBuilding a Financial Shared Services Center Learning Academy. Part 4 of 4: Shared Services vs. Outsourcing The Right Approach for your Company
Building a Financial Shared Services Center Learning Academy Part 4 of 4: Shared Services vs. Outsourcing The Right Approach for your Company Housekeeping Details Listen-only mode teleconference Questions
More informationThe New Data Integration Model. The Next Real B2B Integration Opportunity for System Integrators & VARs
The New Data Integration Model The Next Real B2B Integration Opportunity for System Integrators & VARs 2 In this E-book This E-book highlights a new framework called the New Integration Model created to
More informationTotal Telecom Cost Management. Reducing Communications Costs 25%
Total Telecom Cost Management Reducing Communications Costs 25% Executive Summary Managing telecommunications costs is a daunting task whether you re a FORTUNE 500 company or a small business. Given the
More informationPaymode-X: Your Best Option for Order-to-Pay Automation
Paymode-X: The Largest Business-to-Business Payments and Invoicing Network Paymode-X: Your Best Option for Order-to-Pay Automation Why Automate Your Order-to-Pay Process? Order-to-Pay automation frees
More informationSpecial Report: The Future of AP
The Future of Accounts Payable Five Top Transformative Changes Coming to AP What lies ahead for Accounts Payable and Shared Services? In these highly volatile and challenging economic times, can AP leverage
More informationAnalysis. The Opportunity to Automate Accounts Payable. January 2014. Service Areas. Comments or Questions? Digital Peripherals Solutions
Analysis January 2014 The Opportunity to Automate Accounts Payable Service Areas Digital Peripherals Solutions Network Document Solutions Professional & Managed Print Services Comments or Questions? Table
More informationBig Data: Making sense of the numbers
EXPERT INSIGHTS Big Data: Making sense of the numbers Big Data is about collecting all the information that comes in from multiple sources, analysing it and using it to inform decision-making. This can
More informationAccounts Payable Automation
Accounts Payable Automation Dataline - a brief history Launched as privately owned company, based in Chatswood, Sydney. Became a leading proponent of distributed non-impact MICR technology We remain the
More informationOptimizing Software Delivery: Should We Buy, Build, or Outsource? Twin SPIN Talk June 2, 2005 Dr. Joyce Statz
Optimizing Software Delivery: Should We Buy, Build, or Outsource? Twin SPIN Talk June 2, 2005 Dr. Joyce Statz Agenda Challenges we Face Why ask the question? Choices What can we buy? Choices When should
More informationStreamline your Purchase to Pay (P2P) functions within your business
Streamline your Purchase to Pay (P2P) functions within your business Have you thought about the amount of effort it takes your organisations to procure goods and services? The number of steps and processes
More informationHOW AN INTEGRATED RECEIVABLES SOLUTION
WHITE PAPER HOW AN INTEGRATED RECEIVABLES SOLUTION ELIMINATES THE BARRIERS TO ELECTRONIC PAYMENTS 2013 WAUSAU FINANCIAL SYSTEMS, INC. All Rights Reserved. All other copyrights cited herein are the property
More informationHow To Optimize Your Wholesale Business
The Intelligent Solution for Routing, Interconnect and Settlement WHOLESALE BILLING PARTNER SETTLEMENT LEAST COST ROUTING FRAUD MANAGEMENT BUSINESS INTELLIGENCE Optimize Your Entire Wholesale Billing Business
More informationBuilding the business case for ITAM
Building the business case for ITAM Executive summary An ITAM Review reader asked: What data do I need to collect to show the value of my ITAM practice? This article attempts to answer that question, from
More informationTen Things to Consider for Sourcing Success. Julie L. Mohr Director of Professional Services IHS Support Solutions
Ten Things to Consider for Sourcing Success Director of Professional Services IHS Support Solutions Table of Contents List of Figures 2 List of Figures 1 Understand Your Current Environment 3 2 Understand
More informationIncreasing Invoice Volume Challenges Accounts Payable Departments, Which Still Rely Largely on Paper Rather than Automation, Study Shows
FOR IMMEDIATE RELEASE CONTACT: Diane Sears The Institute of Financial Operations 407-351- 3322 diane.sears@financialops.org Increasing Invoice Volume Challenges Accounts Payable Departments, Which Still
More informationFive Simple Steps to Increase Supplier Adoption of einvoicing Jeff White
Five Simple Steps to Increase Supplier Adoption of einvoicing Jeff White Director, Implementations & Integration ADP Procure-to-Pay Solutions Agenda Trends in invoice automation Barriers to einvoicing
More informationPractical Cost Savings Strategies
Practical Cost Savings Strategies Eileen G. McLoughlin, Assistant Vice President of Finance and Budgeting Kelli Perry, Assistant Vice President for Finance and Controller Ron Moraski, Director of Procurement
More informationACCELERATING. Business Processes. through the use of:
ACCELERATING Business Processes through the use of: Business Process Automation Document Management Imaging and Scanning Data Transformation Paper and eforms Processing Enterprise Faxing ERP Integration
More informationIt all Starts with the Invoice
It all Starts with the Invoice Speakers Mel Steals Director of Invoice Automation Solutions PNC Bank Amy Rush Shared Services Controller Courtney Caton Finance Manager Westmoreland Coal Company 1 Agenda
More informationTransform Invoice Management with a Hybrid of Cloud and On-Premise Software
SAP Brief SAP Business Suite SAP Invoice Management Objectives Transform Invoice Management with a Hybrid of Cloud and On-Premise Software Achieve a higher level of performance Achieve a higher level of
More informationBetter procurement, spend control and cash-flow visibility. Purchase-to-Pay Canon Business Solutions
Better procurement, spend control and cash-flow visibility Purchase-to-Pay Canon Business Solutions Purchase-to-Pay automation for unified governance across procurement and finance. This is your introduction
More information8 OFTEN-OVERLOOKED WAYS INVOICE AUTOMATION MAKES FOR A MORE EFFICIENT AP FUNCTIONS
8 OFTEN-OVERLOOKED WAYS INVOICE AUTOMATION MAKES FOR A MORE EFFICIENT AP FUNCTIONS Housekeeping Details Listen-only mode teleconference Questions Question function in GoTo Meeting Email: info.us@basware.com
More informationManage What You Measure Become More Efficient in 45 Days or Less
Manage What You Measure 5 Easy Steps to Determine Your Cost per Invoice and Payment Author: Jan Skinner, Vice President of Business Development for AvidXchange 1 This white paper is intended to provide
More informationAccounts Payable Services. A strong foundation for sustained benefits. Accounts Payable
Services A strong foundation for sustained benefits 2 Introduction The accounts payable (AP) function is changing. For the past decade, finance departments have focused on driving cost, complexity, risk
More informationENTERPRISE RISK MANAGEMENT FOR BANKS
ENTERPRISE RISK MANAGEMENT FOR BANKS Seshagiri Rao Vaidyula, Senior Manager, Governance, Risk and Compliance Jayaprakash Kavala, Consultant, Banking and Financial Services 1 www.wipro.com/industryresearch
More informationOCHSNER HEALTH SYSTEM RISES TO THE CHALLENGE OF HEALTHCARE REFORM COLLABORATION WITH AMERICAN EXPRESS IS KEY COMPONENT OF ORGANIZATIONAL STRATEGY
OCHSNER HEALTH SYSTEM RISES TO THE CHALLENGE OF HEALTHCARE REFORM COLLABORATION WITH AMERICAN EXPRESS IS KEY COMPONENT OF ORGANIZATIONAL STRATEGY Ochsner Health System is one of the largest independent
More informationInterorganizational Systems, ERPs and CRM
Interorganizational Systems, ERPs and CRM Athens University of Economics and Business Department of Management Science and Technology ISTLab/ Wireless Research Center George M. Giaglis giaglis@aueb.gr
More informationThe New AP Strategy: Leveraging Automation and Working Capital Optimization to Generate Revenue
The New AP Strategy: Leveraging Automation and Working Capital Optimization to Generate Revenue Agenda Identify Your Goals Why Automate? The New Payment Strategy Review Your Current Environment Leverage
More informationManaged Solution. for Staffing Industry
Managed Solution for Staffing Industry Abstract As staffing industries are being challenged with revenue growth, the focus area for them is to reduce their back office costs continually, streamline the
More informationBLENDSHORE A DYNAMIC AND FLEXIBLE OUTSOURCING STRATEGY
WHITE PAPER BLENDSHORE A DYNAMIC AND FLEXIBLE OUTSOURCING STRATEGY How a blend of managed service platforms combined with robust technology can bring a step change in flexible global outsourcing. By using
More informationThe growing sophistication of the master data cleansing service industry
The growing sophistication of the master data cleansing service industry Krishna Shastry CTO, Grihasoft October 16 th, Data Quality Conference Agenda Overview : Data cleansing service industry Need for
More informationThe Shared Services Journey
The Shared Services Journey The Shared Services Journey The implementation of shared services represents a profound transformation of finance and accounting processes, which can reap significant rewards.
More informationMaximize return on investment with supplier invoice automation
Viewpoint paper Maximize return on investment with supplier invoice automation Transform the procure-to-pay process Table of contents 1 Streamline the P2P process 1 Automate supplier invoicing 3 Automate
More informationMothernode CRM ENTERPRISE (ERP) EDITION
Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run
More informationBusiness process outsourcing (BPO) Toronto/ Hong Kong June 12, 2004
Business process outsourcing (BPO) Toronto/ Hong Kong June 12, 2004 Audience IVEY Faculty EMBA Toronto Section -2004 EMBA Hong Kong Section -2004 Team Nicole Bell, Chiranjiv Devgun (Canada), Charity Au,
More informationAutomating Accounts Payable. Leaving the Paper Jam Behind. 1.800.682.2187 www.gexchange.com info@gexchange.com
Automating Accounts Payable Leaving the Paper Jam Behind 1.800.682.2187 www.gexchange.com info@gexchange.com FROM PAPER TO ELECTRONIC THE EVOLUTION OF AP PAYMENT PROCESSING For years now, accounts payable
More informationProcessing invoices in the cloud or on premises pros and cons
WHITE PAPER Purchase-to-pay by ReadSoft. Automated account payables processing software Author: Wille Dahl March 2012 Copyright ReadSoft - www.readsoft.com Processing invoices in the cloud or on premises
More informationAccounts Payable Automation Benefits
W H I T E P A P E R Accounts Payable Automation Benefits Facts and best practices by leading analysts Purchase to Pay by ReadSoft. Automated accounts payable processing Author:Paul Steele, Wille Dahl,
More informationImproving Accounts Payable Processes to Deliver Bottom-Line Cost Savings
VISA COMMERCIAL SOLUTIONS visa accounts payable automation white paper Improving Accounts Payable Processes to Deliver Bottom-Line Cost Savings Author: Nick Marchetti, Senior Business Leader, Visa Inc.
More informationHow To Get A Better At Writing An Invoice
Electronic Invoice Adoption Benchmark Report Based on the Results of PayStream s einvoice Survey Q1 2013 Featuring Insights on... Centralized vs. Decentralized AP Operations Underwritten in part by AP
More informationThe Seven Most Common Mistakes CFOs/CIOs Make
White Paper The Seven Most Common Mistakes CFOs/CIOs Make in Telecom Expense Management June 2009 The current recessionary cycle has produced a climate of cost consciousness in corporate America of historic
More informationF101: Evaluating Payment Solutions
F101: Evaluating Payment Solutions Presenters: Erik van Winkel, Manager, Edgar, Dunn & Company Steven van der Poel, EMEA Travel Manager, NetApp Agenda Erik van Winkel Global vs. local travel payment needs
More information14/10/2015. Introduction Outsourcing. Discussion. What & Why History Why Offshoring? Communication Cultural Contractual SDLC
Outsourcing: Problem or solution Mieke Gevers (Aqis) & Dominic Maes(Quintes) Agenda Introduction Outsourcing What & Why History Why Offshoring? Discussion Communication Cultural Contractual SDLC. IE-Net
More informationAutomating payment processes to deliver bottom line cost savings in a weak economy.
VISA COMMERCIAL SOLUTIONS payables automation white paper Automating payment processes to deliver bottom line cost savings in a weak economy. Author: Nicholas Marchetti, Senior Business Leader Commercial
More informationDriving AP Automation Efficiencies Through Payments Transformation. Minnesota AFP April 19, 2011
Driving AP Automation Efficiencies Through Payments Transformation Minnesota AFP April 19, 2011 Zorica Stojanovic Vice President Lawrence Heavey Senior Vice President Agenda Payments Transformation Challenges
More informationSpecialist Cloud Services Lot 4 Cloud EDRM Consultancy Services
Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...
More informationAccounts Payable Outsourcing
Accounts Payable Outsourcing OVERVIEW- ACCOUNTS PAYABLE PROCESSING The findings of a recent accounts payable study highlights the common errors and issues faced by the accounts payable department. They
More informationHow To Get A Good Return On Your Money With Anap
Case Study: How Automa*on Transformed AP at PG&E and Added Millions to the Bo;om Line Ben Shaffer, PG&E Markus Ament, Taulia Joe Hyland, Taulia AGENDA Mee-ng Agenda Your likely current state and pain points
More informationNetSuite Inc. 2014. Business Models are Constantly Evolving. NetSuite Inc. 2014
Featured Speakers Turbo Charge Finance For Growth October 14, 2014 Anand Misra Sr. Product Marketing Manager NetSuite Darren Linscott VP of Product Bill.com Derek Kraus VP Finance SolidFire Sam Stetler
More informationManufacturing. Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs)
Manufacturing Infosys partners with Philips in the journey to transform their Shared Service Centers (SSCs) Philips selected Infosys in 2007 amongst 9 global BPO vendors to acquire and operate their SSCs
More information8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 1. 8 Best Practices for Making Your Project Costing Easy
8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 1 8 Best Practices for Making Your Project Costing Easy 8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 2 Whether you re a project manager at
More informationMD AOC Project Introduction to PeopleSoft
Insert Pictures that represent Customer on Master slide MD AOC Project Introduction to PeopleSoft PeopleSoft Vendor Management Agenda Introduction Session Objectives PeopleSoft Overview Key Features Business
More informatione-invoicing for Law Firms
Blue Car Technologies Limited e-invoicing for Law Firms Cloud-based invoice automation Blue Car Technologies Ltd Soane Point 6-8 Market Place Reading Berkshire RG1 4EG E:info@bluecartechnologies.co.uk
More informationTurbocharge your Insurance BPO Eight ways to drive profitable growth by outsourcing
Turbocharge your Insurance BPO Eight ways to drive profitable growth by outsourcing 1. Consolidate Platforms 2. Leave No Data Behind 3. Embrace Multi-shoring 4. Unleash the Full Potential of Advanced Analytics
More informationPOINT OF VIEW FEBRUARY 2012. Navigating the Clouds Aviation Industry
POINT OF VIEW FEBRUARY 2012 Navigating the Clouds Aviation Industry Cloud Computing in Aviation Industry Internet continues to revolutionize the operations of aviation industry, generating tremendous value
More informationAbout the Speakers Henry Ijams, CAPP/CPM
Electronic Payments: Six Supplier Savvy Steps Toward epayment Success About the Speakers Henry Ijams, CAPP/CPM Managing Director PayStream Advisors, Inc. Mr. Ijams' 25 years of experience focuses on trends
More informationGET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.
GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business
More informationPublic Sector e-invoicing
Public Sector e-invoicing Cutting Costs & Improving Service V8 20141201 Simple Business Case for e-invoicing To process an e-invoice takes a best-in-class organisation² 4 It costs just 4.77* to process
More informationCloud Computing. Nahil Mahmood. CEO, Delta Tech Founder & President, CSA
Cloud Computing Nahil Mahmood CEO, Delta Tech Founder & President, CSA Nahil Mahmood Profile CEO & Founder of Delta Tech Global Received (ISC)2 Asia-Pacific Information Security Leadership Award (2012)
More informationAccenture Procurement BPO Services
Business Process Outsourcing Accenture Procurement BPO Services Generating value, reducing costs and driving high performance through procurement outsourcing Research shows that companies that are mastering
More informationWHITE PAPER. Is your AP Department Truly Automated?
WHITE PAPER Is your AP Department Truly Automated? Published by: Sponsored by: Introduction For several decades accounts payable (AP) departments have been talking about the end of paper processing including
More informationECM Migration Without Disrupting Your Business: Seven Steps to Effectively Move Your Documents
ECM Migration Without Disrupting Your Business: Seven Steps to Effectively Move Your Documents A White Paper by Zia Consulting, Inc. Planning your ECM migration is just as important as selecting and implementing
More informationWhy Professional Services Firms Need an Integrated ERP Solution
A Computer Generated Solutions, Inc. White Paper Why Professional Services Firms Need an Integrated ERP Solution Microsoft Dynamics Case Study 2011 Table of Contents ERP Landscape... 3-4 A More Focused
More informationHow To Plan For Cloud Computing
Minutes on Modern Finance Best Practice Series Tax Implications of Cloud Computing: What Every CFO Needs to Know Lost in the Cloud The Tax Implications of Cloud Computing If you re like most chief financial
More informationSave Money, Save Trees: How Payment Automation Can Sustain Your Agency While Sustaining the Planet
Save Money, Save Trees: How Payment Automation Can Sustain Your Agency While Sustaining the Planet 2010 Presented by: Elavon Financial Services Yves Delisle Assistant Vice President Public Sector Sales
More informationOn offshore outsourcing IT and why India is the best bet. 3. The advantages of offshore outsourcing IT
On offshore outsourcing IT and why India is the best bet Contents 1. Introduction 2. Offshore Outsourcing IT 3. The advantages of offshore outsourcing IT 4. IT functions ideal for mid size companies to
More informationACCOUNTS PAYABLE AUTOMATION FOR SAP
ebook: Accounts Payable ACCOUNTS PAYABLE AUTOMATION FOR SAP How Adding AP Workflow Automation to Vendor Invoice Processing Can Make Your AP Operation Best-in-Class Accounts Payable Automation for SAP 2
More informationSimplifying Human Resource Management
Simplifying Human Resource Management The Drive For Less Complexity And More Cost Control Executive Summary Today, there are Oracle Human Capital Management (HCM) solutions available to optimize every
More information2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase
Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial
More informationHow to Leverage SRM for Supply Chain Resiliency. How to Leverage SRM for Supply Chain Resiliency
How to Leverage SRM for Supply Chain Resiliency Contents Introduction 3 Know Your Network 4 Map Criteria to the Right SRM Tool 5 Go Further: Define Processes for Resiliency 6 Execute Consistently for Success
More informationHewlett-Packard. Logistics Outsourcing. -Competitive Advantage. Big is Beautiful Best in class Multiple 3PLs Plug and Play Opportunity in 4PL space?
Hewlett-Packard Logistics Outsourcing -Competitive Advantage Big is Beautiful Best in class Multiple 3PLs Plug and Play Opportunity in 4PL space? Jimmy Khoo Director APeJ Logistics Big is beautiful! Supply
More informationPositioning Statement ------------------------------------------------------------------------ 2
Table of Contents Positioning Statement ------------------------------------------------------------------------ 2 Introduction--------------------------------------------------------------------------------------
More informationThe Changing Landscape of B2B ecommerce
The Changing Landscape of B2B ecommerce For years, ecommerce was a B2C game a channel best suited for consumer brands and retail transactions. Several recent studies and some major shifts in buyer behavior,
More informationHow Managed Services Has Changed Remote Infrastructure Management. Presented by: Bill Whitney March 26, 2008
How Managed Services Has Changed Remote Infrastructure Management Presented by: Bill Whitney March 26, 2008 Why are businesses looking to partners such as Managed Service Providers (MSPs) for remote infrastructure
More informationDriving Savings to Your Bottom Line
Driving Savings to Your Bottom Line Commercial Cards Best Practices November 14, 2012 1 Speakers Mark Sievert, Senior Global Treasury Advisor, Silicon Valley Bank Moderator Robert O Connor, Senior Global
More informationAccounts Payable. Economy How CFOs are Maximizing Capital by Optimizing Accounts Payable Performance
Accounts Payable Takes Center Stage in Cash-Constrained Economy How CFOs are Maximizing Capital by Optimizing Accounts Payable Performance Cash is king in today s difficult economic circumstances. Chief
More informationsoftware license management is becoming an important issue for hosting resellers and Microsoft solution providers.
Crayon becomes a preferred partner for the distribution of Microsoft Cloud Technology Things to remember... Crayon, consultant and world leader in software asset management for businesses, holds the highest
More informationNew Business Model for Medical Billing Companies
New Business Model for Medical Billing Companies Author: Mick Raich Vachette Pathology @ www.vachettepathology.com Introduction I ve worked in the medical billing world for the past 20 years, both for
More informationBT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs
BT Managed Mobility Expenses Complete visibility and control to reduce your mobile communication costs The challenge of spiralling mobility costs Many organisations are struggling to control rising mobility
More information