CRM FACTORS ASSESSMENT USING ANALYTIC HIERARCHY PROCESS

Size: px
Start display at page:

Download "CRM FACTORS ASSESSMENT USING ANALYTIC HIERARCHY PROCESS"

Transcription

1 641 CRM FACTORS ASSESSMENT USING ANALYTIC HIERARCHY PROCESS Marketa Zajarosova 1* *Ph.D. VSB - Technical University of Ostrava, THE CZECH REPUBLIC Abstract Custoer relationship anageent (CRM) has becoe a key strategic tool for any copanies, especially in the current copetitive environent. Custoer relationship anageent is a relatively young and new approach not only in the world but ainly in the Czech Republic. It provides appropriate support for the anageent and efficient product and service offer to existing corporate custoers. The goal of CRM is to build and active anageent of custoer relationship. If a copany decides to ipleent CRM systes, it is expected that this syste will bring benefits. These benefits should lead to aintain or increase current turnover and profit. These factors are not aong the objectives of the ipleentation of CRM systes, but the benefits resulting fro its successful use. CRM brings easurable benefits and effects that can be observed only after a certain tie, but also benefits anifested iediately after the ipleentation of CRM systes (Finnegan, Willcocks, 2011; Goldenberg, 2008). After the copany ipleent specific CRM syste is a atter of ost of the, how to easure and evaluate the level of the ipleented syste. The ai of this paper is to analyze the degree of factors' influence that affect the perforance easureent of CRM systes using AHP ethod. Within the hierarchical structure of decision-aking factors of CRM systes ipleentation are evaluated in six key areas: quality of custoer inforation, support of CRM systes, effects of the CRM syste ipleentation, custoer satisfaction, profitability and processes. There has been setting up the evaluation atrix, which served as a basis for personal interviews, based on the identification of key areas and factors. Expert saple consisted of 5 selected anagers of B2B copanies in the Czech Republic. The purpose of these interviews was to deterine the weights of individual criteria and sub-criteria using Saaty's ethod of pairwise coparison. The preliinary results suggest that the ost influential factor is increase in sales to existing custoers on the other hand investent support by the copany anageent to further expansion of CRM does not play significant role in CRM systes evaluation. Keywords: MADM ethods, Analytic hierarchy process (AHP), Criteria, CRM, Factors evaluation 1. INTRODUCTION CRM is an interactive process, which ais at achieving an optial balance between corporate investent and satisfaction of custoer needs. Optiu balance is deterined by the axiu profit of both sides (see Chlebovsky, 2005; Storbacka and Lehtinen, 2002; Dohnal, 2002). A prerequisite to achieve this optiu is to create long-ter relationships with custoers. Long-ter prospective cooperation brings both parties significant oney's value. CRM is a syste that tracks custoer interactions with the copany and allow eployees to find inforation about the custoer, such as past orders, service history, proble solving, etc. All records are kept and used with the only ai to ake the custoer happy, because it is the custoer through which trade runs (see Nguyen, Sherif and Newby, 2007). According to Wessling (2003) Custoer Relationship Manageent is a proactive approach and aintaining long-ter beneficial relationships with custoers. Counication with custoers is ensured by appropriate technologies, which represent for the shareholders and eployees of the copany separate processes with added value. The three ain eleents are the people (huan capital, custoers), processes (focus, blending) and technology (type, scope, and consistency of the application area). The eaning and

2 642 purpose of these four eleents is a coprehensive view of CRM. In order to ipleent CRM into existing organizational structures need to be addressed qualifications of personnel, technological equipent, focusing business processes and data anageent. However, no single definition has been accepted in the literature. Zablah, Bellenger and Johnston (2004) ention in their paper the existence of ore than 45 different definitions of CRM, which appear in the literature or derived fro an internal terinology leading independent software vendors. The researcher has investigated different CRM definitions and concluded that the ter CRM is generally understood corporate philosophy, or strategy, which focuses on reducing costs and increasing profitability of the copany by building long-ter relationships with its custoers. It is a suary of inforation processes and technologies (Rogers, 2005), which provides benefits in the for of loyal custoers (Kuar and Shah, 2004), better use of cross-selling activities, and help to build goodwill. Perforance easureent is used to evaluate the overall results of the past and identify the future position of the copany in the top level anageent, in the individual level, perforance easureent provides inforation about the shortcoings and otivate for the upcoing activities (Meyer, 2009). Current perforance evaluation in CRM literature can be analyzed in four groups: (i) indirect easures and operational indicators, (ii) self-assessent, (iii) bencharking with best practices, (iv) CRM Scorecards. There are several ethods how the CRM perforance can be easured. The choice of one of the ethods depends ostly on the experience of the copany. These ethods are for exaple Balanced Scorecard (Kaplan and Norton, 1992) or CRM Scorecard (Ki and Ki, 2009), CRACK odel (Chlebovsky, 2005), cost-oriented approach (Moedritscher and Mussnig, 2005), CRM Maturity odel (Sohrabi, Haghighi and Khanlari, 2010) or quantification of onitored factors without using any concrete odel. The purpose of this study is to copare the CRM perforances of B2B copanies using a ulti-criteria decision aking ethod. AHP is a ulti-criteria decision aking ethod (MCDM) that uses pairwise coparison of the factors or groups of factors (Ishizaka and Labib, 2011). AHP was applied in CRM perforance easureent for exaple by authors Ki and Ki (2009). 2. ANALYTIC HIERARCHY PROCESS METHODOLOGY AND MODEL SPECIFICATION The process of ipleenting CRM systes into the copany structure is coparatively explored and known on the arket. There are any studies and scientific publications describing this issue. After the copanies ipleent specific CRM syste is the issue of ost of the, how to easure and evaluate the level of the ipleented syste. Absolute generalization in this area is not possible. The easureent cannot create in absolute for, which will be useful in every copany. There ust be a certain adaptation of the structure and the environent in which the copany is located. Perforance is defined as the potential for future success of actions in order to reach the objectives and targets (Lebas, 1995). In this study, the perforance evaluation odel is proposed in accordance with literature review and interviews with experts and the perforance of CRM is analyzed in six related categories (criteria), the relationships between the criteria are identified and the sub-criteria under each criteria are defined. The criteria utilized in CRM perforance evaluation can be listed as: (i) quality of custoer inforation, (ii) support of CRM systes, (iii) effects of the CRM syste ipleentation, (iv) custoer satisfaction, (v) profitability and (vi) processes (see Fig. 1). The task is to select those groups of factors, which directly contributes to the success of CRM systes. It is the task of ulti-criteria selection, solution of these tasks are handled by different ethods for decisionaking, one of these chosen ethods is the ethod AHP (Analytic hierarchy process). Analytic hierarchy process (AHP) has been described in several publications Thoas L. Saaty, a professor at the University of Pennsylvania in Pittsburgh, USA, in the 80s and 90s. This ethod is now widely used in the decision-aking. For any years, especially in the social sciences uses Saaty ethod of paired coparisons, which fors the backbone of a consistent ethodology ulti-criteria decision called analytic hierarchy process. AHP is inherently general theory of easureents, these easureents to quantify the value of the subjective views of individuals or groups. Analytic hierarchy process (AHP) is one of the appropriate eans of ulti-criterial decision or assessent. The role of ulti criteria evaluation of alternatives is ainly finding the best variant and configuration variants fro best to worst see Saaty, Vargas (2012).

3 643 Figure 1. The AHP odel Source: self-elaboration AHP ethod is based on the innate huan ability to use inforation and experience to estiate the relative iportance through pairwise coparisons. These coparisons are used to construct ratio scales in different diensions, both tangible and intangible. The arrangeent of diensions in a hierarchical or network structure allows a systeatic approach to the organization of the basic considerations and intuition for help divides the proble into saller parts. AHP leads fro siple pairwise coparisons to the priorities in the hierarchy see Saaty, Vargas (2012). The theoretical procedure of the AHP ethod consists of four steps: (i) hierarchy design (goal definition, identification of alternatives, identification of evaluation factors, assignent of criteria and factor relationships and finishing of the hierarchy), (ii) identification of priorities (application of pair-wise coparison, point evaluation of significance, repeating of the procedure for all hierarchy levels), (iii) cobination and (iv) evaluation (weighted values of alternative solutions) and coparing alternatives (calculate final values for each variant and their coparison) see Saaty, Vargas (2012). The Saaty s ethod of pair-wise coparison has to be applied on each level of the hierarchy structure. The first level of the hierarchy is the goal of the evaluation (deterine the weights of criteria and ranking factors). The second level of the hierarchy represents evaluation criteria (the goal of the evaluation depends

4 644 on which evaluation criteria will be used). The third level of the hierarchy is ade of evaluation sub-criteria. Prioritization (evaluation) is based on an expert estiate at which copares the influences of factors. Rating scale has nine stages, which are listed in Tab. 1. Table 1. Saaty s coparison fundaental scale Degree Descriptor 1 Criteria i and j are equal 3 Low preference of criteria i before j 5 Strong preference of criteria i before j 7 Very strong preference of criteria i before j 9 Absolute preference of criteria i before j 2, 4, 6, 8 Mediu values for ore precise preference deterination. Source: Saaty (1994) The rank of alternatives and selection of the optial one is based on weighted su criteria (total weighted utility) of the alternative. Then for the weighted su criteria of noralized weights following forula can be applied: U( a ) w x, (1) i j1 j where xij represents the evaluation of the ith alternative according to the jth criterion. The wj represents the noralized weight of the jth criteria. The weights wj can be obtained through an algorith based on the geoetric ean ethod (ethod of least logarithic squares) under the sae necessary condition then the solution is a noralized geoetrical ean of the atrix as follows w j j1 j1 ij s ij 1 s j1 ij 1, (2) for i=1,,. The geoetrical ean can be calculated using MS Excel function GEOMEAN. This function will be eployed for calculations in the application part. In the AHP ethod, decision akers or experts who ake judgents or preferences ust go through the consistency test. In order to deterine that if the judgent of the respondents satisfies the consistency, which are conducted based on the consistency ratio (CR) of the coparison atrixes. CR is calculated using following forulas CR CI RI ax n n 1 RI, (3) where RI is a rando index see Table 2. When CR 0.1, it can be regarded as the valuation process satisfies the consistency. To calculate CR it is necessary to calculate the consistency index CI first. If CI = 0, satisfies the consistency. If CI > 0, eans the experts have conflicting judgents. If CI 0.1, a reasonable level of consistency. λ ax is axiu eigenvalue and can be calculated as follows: where w is a vector and (S.w) i is an i-eleent of the vector. 1 n S w i i n, (4) ax w i Table 2. Rando index n RI Source: Saaty (1977) The resulting local and global scales evaluated criteria were calculated in MS Excel. There has been

5 645 setting up the evaluation atrix, which served as a basis for personal interviews, based on the identification of key criteria and sub-criteria. So the evaluation of the criteria and sub-criteria has been done by a panel of experts. Expert saple consisted of 5 selected anagers of B2B copanies in the Czech Republic. The purpose of these interviews was to deterine the weights of individual criteria and sub-criteria using Saaty's ethod of pairwise coparison. Aggregation was perfored at the response experts level and then weights have been calculated using Row Geoetric Mean Method to deterine local and global priorities. 3. RESULTS AND DISCUSSION In order to use the analytical hierarchical process was copiled evaluation for contains six criteria. Within each criterion was defined ore sub-criteria, the nuber against each criterion was different in each group (see Fig. 1). The result is an evaluation syste of coponents with the highest priority. All the experts evaluated the criteria and sub-criteria and deterine the size of each preference according to Saaty ninepoint scale. To obtain quality and relevant results it was necessary to respect the requireent of consistency Saaty atrices according consistency ratio (CR). It was found that all Saaty atrices are consistent. Values of the consistency ratio were lower than 0.1 in all cases of coparing. Criteria Quality of custoer inforation (0,103) Support of CRM systes (0,037) Effects of the CRM syste ipleentation (0,111) Custoer satisfaction (0,258) Profitability (0,362) Processes (0,129) Table 3. Results of AHP Sub-criteria Local Global weights weights Inforation availability about custoers 0,138 0,0142 Custoer inforation usefulness 0,146 0,0149 Estiation of the potential purchasing power of custoers 0,219 0,0224 The overall higher quality of custoer inforation 0,497 0,0510 Investent support fro anageent 0,153 0,0057 Ipleentation of CRM by ideas and plans 0,362 0,0134 Full integration of inforation systes into CRM 0,484 0,0179 Save tie at work 0,059 0,0065 The increase in labor productivity 0,132 0,0146 Savings in counication costs 0,254 0,0281 Iproving sales forecast 0,254 0,0281 Iproving the planning and anageent of sales 0,302 0,0334 Increasing the nuber of custoer contacts 0,040 0,0104 Increasing brand value /copany value 0,171 0,0442 Decrease the nuber of custoer coplaints 0,152 0,0393 Increasing the nuber of loyal custoers 0,286 0,0738 Increase overall custoer satisfaction 0,351 0,0906 Increasing the nuber of new custoers 0,131 0,0476 Increasing the nuber of sales to existing custoers 0,479 0,1735 Increase in the arket share of the copany 0,243 0,0880 Increase sales productivity 0,147 0,0533 Flexible production planning 0,200 0,0258 Better links between suppliers and anufacturers 0,206 0,0265 Iproved control of dealers/distributor 0,213 0,0274 Siplification workflow 0,154 0,0198 Optiizing the planning of arketing capaigns 0,124 0,0159 Siplification contract anageent 0,048 0,0062 More effective data anageent 0,057 0,0073 Source: self-elaboration The results presented in the Tab. 3 show allocation of priorities aong criteria and sub-criteria. The greatest weight experts attribute the criterion of profitability and custoer satisfaction. This result is not surprising, since the profit is usually the ain objective of business operations and ipleentation of CRM

6 646 systes can be increased. Custoer satisfaction leads to loyalty and a greater likelihood of an increase in sales and cross-selling opportunities. The iniu weight of only 3.70% is assigned to support of the CRM syste ipleentation. All coefficients of global weights are provided in Tab. 3 in the last colun. Hundred percent was divided aong all factors considering the iportance coefficient of the group of factors. For CRM perforance easureent are the ost iportant factors: i. Increasing the nuber of sales to existing custoers (17.35%) ii. Increase overall custoer satisfaction (9.06%) iii. Increase in the arket share of the copany (8.80%) iv. Increase sales productivity (5.33%) v. The overall higher quality of custoer inforation (5.10%) vi. Increasing the nuber of new custoers (4.76%) vii. Increasing brand value /copany value (4.42%) An iportant finding is that an increase in the nuber of sales to existing custoers is ore iportant than acquiring new custoers. It is generally known that retain custoer is less expensive than getting a new custoer. Through Saaty ethod, this view was supported. Much ore iportant is that existing custoers to increase the aount of their purchases within a copany. If increasing overall custoer satisfaction, we can assue that also a growing nuber of loyal custoers who will return regularly and buy the products of the copany. Satisfied custoers are also uch less likely to switch to copetitors and can save the copany, for exaple, in ties of econoic crisis. It is logical that the highest iportance was deterined precisely by these factors. Increasing the nuber of custoer contacts is not the ai of CRM systes, it is ainly an effort to strealine this relationship. It is not iportant to contact the custoer often, but effectively with offerings to better eet their needs and preferences. Iportance of 1.04% in this case is very low, but it corresponds to the requireents of copanies in relation to CRM systes. Factors such as investent support fro anageent (0.57%), siplification contract anageent (0.62%), save tie at work (0.65%) and ore effective data anageent (0.73%) are less iportant for CRM perforance easureent. If the chosen CRM syste best eets the requireents of copanies, it is logical that its further expansion is not so crucial for businesses. There are not obvious expectations to siplify the contract anageent of and ore efficient data anageent. The results clearly show that is not crucial for anagers, whether the ipleentation of CRM systes contribute to saving tie at work, far ore iportant factor is the iproveent in sales. CONCLUSION The ai of the paper was to define rank of factors easuring CRM perforance. This research was based on application of the AHP ethod for the perforance easureent of CRM systes in the B2B arket. This approach helped to scale down the nuber of easures and helped to deterine the ost iportant criteria which lead to the achieveent of fir s strategic goals. The iportance weights were deterined via experts. The coefficients for each group of factors and for each factor (local and global weights) were calculated. The obtained results clearly show that the best iportant factors are increasing the nuber of sales to existing custoers (17.35%), increase overall custoer satisfaction (9.06%), increase in the arket share of the copany (8.80%), increase sales productivity (5.33%), the overall higher quality of custoer inforation (5.10%), increasing the nuber of new custoers (4.76%), increasing brand value /copany value (4.42%). The expert group considered least iportant in the context of CRM systes support investents ade by the copany's anageent to further expansion of CRM, siplify anageent contracts. Neither saving tie at work by ipleenting CRM systes and ore efficient data anageent experts do not consider to be very iportant, since the value of iportance in both cases is less than 1%. Further research is planned to investigate other cobinations of ultiple attribute decision-aking ethods and especially ultilevel decoposition ethods of AHP and ANP with arketing odels together with theoretical and practical applications. ACKNOWLEDGEMENT This paper is supported within Operational Prograe Education for Copetitiveness Project No. CZ.1.07/2.3.00/

7 647 This paper is supported by Student Grant Copetition of the Faculty of Econoics, VŠB-Technical University of Ostrava, project s registration nuber is SP2014/126. All support is greatly acknowledged and appreciated. REFERENCE LIST Chlebovsky, V. (2005). CRM řízení vztahů se zákazníky. Brno, Czech Republic: Coputer Press. Dohnal, J. (2002). Řízení vztahů se zákazníky: procesy, pracovníci, technologie. Praha, Czech Republic: Grada. Finnegan, D. and Willcocks, L. P. (2011). Ipleenting CRM: Fro Technology to Knowledge. New Jersey: John Wiley & Sons. Goldenberg, B. J. (2008). CRM in Real Tie: Epowering Custoer Relationships. USA: Cyberage Books. Ishizaka, A. and Labib, A. (2011). Review of the ain developents in the analytic hierarchy process. Expert Systes with Applications, 38(11). Kaplan, R. S. and Norton, D. (1992). The balanced scorecard - Measures that drive perforance. Harvard Business Review, 70 (1). Ki, H. S and Ki, Y. G. (2009). A CRM Perforance Measureent Fraework: Its Developent Proces and Application. Industrial Marketing Manageent, 38 (4). Kuar, V. and Shah, D. (2004). Building and Sustaining Profitable Custoer Loyalty for the 21st Century. Journal of Retailing, 80 (4). Lebas, M. J. (1995). Perforance easureent and perforance anageent. International Journal of Production Econoics, 41 (1). Meyer, M. V. (2009). Rethinking Perforance Measureent. Cabridge: Cabridge University Press. Moedritscher, G. and Mussnig, W. (2005). Evaluating the long-ter benefit of CRM-Systes: A cost-oriented approach. International Journal of Innovation and Technology Manageent, 2(4). Nguyen, T. H., Sherif, J. S. and Newby, M. (2007). Strategies for Successful CRM Ipleentation. Inforation Manageent & Coputer Security, 15 (2). Saaty, T. L. (1977). A scaling ethod for priorities in hierarchical structures. Journal of Matheatical Psychology, 15 (3). Saaty, T. L. (1994). The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation. New York: McGraw Hill. Saaty, T. L. and Vargas, L. G. (2012). Models, Methods, Concepts & Applications of the Analytic Hierarchy Process. New York: Springer. Sohrabi, B., Haghighi, M. and Khanlari, A. (2010). Custoer relationship anageent aturity odel (CRM3): A odel for stepwise ipleentation. International Journal of Huan Sciences, 7 (1). Storbacka, K. and Lehtinen, J. (2002). Custoer relationship anageent. Praha, Czech Republic: Grada. Wessling, H. (2003). Aktivní vztah k zákazníků poocí CRM. Praha, Czech Republic: Grada. Zablah, A. R., Bellenger, D. N. and Johnston, W. J. (2004). An Evaluation of Divergent Perspectives on Custoer Relationship Manageent: Towards a Coon Understanding of an Eerging Phenoenon. Industrial Marketing Manageent, 33 (6).

PERFORMANCE METRICS FOR THE IT SERVICES PORTFOLIO

PERFORMANCE METRICS FOR THE IT SERVICES PORTFOLIO Bulletin of the Transilvania University of Braşov Series I: Engineering Sciences Vol. 4 (53) No. - 0 PERFORMANCE METRICS FOR THE IT SERVICES PORTFOLIO V. CAZACU I. SZÉKELY F. SANDU 3 T. BĂLAN Abstract:

More information

Research Article Performance Evaluation of Human Resource Outsourcing in Food Processing Enterprises

Research Article Performance Evaluation of Human Resource Outsourcing in Food Processing Enterprises Advance Journal of Food Science and Technology 9(2): 964-969, 205 ISSN: 2042-4868; e-issn: 2042-4876 205 Maxwell Scientific Publication Corp. Subitted: August 0, 205 Accepted: Septeber 3, 205 Published:

More information

Fuzzy Sets in HR Management

Fuzzy Sets in HR Management Acta Polytechnica Hungarica Vol. 8, No. 3, 2011 Fuzzy Sets in HR Manageent Blanka Zeková AXIOM SW, s.r.o., 760 01 Zlín, Czech Republic blanka.zekova@sezna.cz Jana Talašová Faculty of Science, Palacký Univerzity,

More information

Method of supply chain optimization in E-commerce

Method of supply chain optimization in E-commerce MPRA Munich Personal RePEc Archive Method of supply chain optiization in E-coerce Petr Suchánek and Robert Bucki Silesian University - School of Business Adinistration, The College of Inforatics and Manageent

More information

An Improved Decision-making Model of Human Resource Outsourcing Based on Internet Collaboration

An Improved Decision-making Model of Human Resource Outsourcing Based on Internet Collaboration International Journal of Hybrid Inforation Technology, pp. 339-350 http://dx.doi.org/10.14257/hit.2016.9.4.28 An Iproved Decision-aking Model of Huan Resource Outsourcing Based on Internet Collaboration

More information

A Hybrid Grey-Game-MCDM Method for ERP Selecting Based on BSC. M. H. Kamfiroozi, 2 A. BonyadiNaeini

A Hybrid Grey-Game-MCDM Method for ERP Selecting Based on BSC. M. H. Kamfiroozi, 2 A. BonyadiNaeini Int. J. Manag. Bus. Res., 3 (1), 13-20, Winter 2013 IAU A Hybrid Grey-Gae-MCDM Method for ERP Selecting Based on BSC 1 M. H. Kafiroozi, 2 A. BonyadiNaeini 1,2 Departent of Industrial Engineering, Iran

More information

A decision model for evaluating third-party logistics providers using fuzzy analytic hierarchy process

A decision model for evaluating third-party logistics providers using fuzzy analytic hierarchy process African Journal of Business Manageent Vol. 4(3), pp. 339-349, March 00 Available online at http://www.acadeicjournals.org/ajbm ISSN 993-833 00 Acadeic Journals Full Length Research Paper A decision odel

More information

Use of extrapolation to forecast the working capital in the mechanical engineering companies

Use of extrapolation to forecast the working capital in the mechanical engineering companies ECONTECHMOD. AN INTERNATIONAL QUARTERLY JOURNAL 2014. Vol. 1. No. 1. 23 28 Use of extrapolation to forecast the working capital in the echanical engineering copanies A. Cherep, Y. Shvets Departent of finance

More information

Evaluating Inventory Management Performance: a Preliminary Desk-Simulation Study Based on IOC Model

Evaluating Inventory Management Performance: a Preliminary Desk-Simulation Study Based on IOC Model Evaluating Inventory Manageent Perforance: a Preliinary Desk-Siulation Study Based on IOC Model Flora Bernardel, Roberto Panizzolo, and Davide Martinazzo Abstract The focus of this study is on preliinary

More information

SOME APPLICATIONS OF FORECASTING Prof. Thomas B. Fomby Department of Economics Southern Methodist University May 2008

SOME APPLICATIONS OF FORECASTING Prof. Thomas B. Fomby Department of Economics Southern Methodist University May 2008 SOME APPLCATONS OF FORECASTNG Prof. Thoas B. Foby Departent of Econoics Southern Methodist University May 8 To deonstrate the usefulness of forecasting ethods this note discusses four applications of forecasting

More information

International Journal of Management & Information Systems First Quarter 2012 Volume 16, Number 1

International Journal of Management & Information Systems First Quarter 2012 Volume 16, Number 1 International Journal of Manageent & Inforation Systes First Quarter 2012 Volue 16, Nuber 1 Proposal And Effectiveness Of A Highly Copelling Direct Mail Method - Establishent And Deployent Of PMOS-DM Hisatoshi

More information

The AGA Evaluating Model of Customer Loyalty Based on E-commerce Environment

The AGA Evaluating Model of Customer Loyalty Based on E-commerce Environment 6 JOURNAL OF SOFTWARE, VOL. 4, NO. 3, MAY 009 The AGA Evaluating Model of Custoer Loyalty Based on E-coerce Environent Shaoei Yang Econoics and Manageent Departent, North China Electric Power University,

More information

Evaluating Software Quality of Vendors using Fuzzy Analytic Hierarchy Process

Evaluating Software Quality of Vendors using Fuzzy Analytic Hierarchy Process IMECS 2008 9-2 March 2008 Hong Kong Evaluating Software Quality of Vendors using Fuzzy Analytic Hierarchy Process Kevin K.F. Yuen* Henry C.W. au Abstract This paper proposes a fuzzy Analytic Hierarchy

More information

Study on the development of statistical data on the European security technological and industrial base

Study on the development of statistical data on the European security technological and industrial base Study on the developent of statistical data on the European security technological and industrial base Security Sector Survey Analysis: France Client: European Coission DG Migration and Hoe Affairs Brussels,

More information

Software Quality Characteristics Tested For Mobile Application Development

Software Quality Characteristics Tested For Mobile Application Development Thesis no: MGSE-2015-02 Software Quality Characteristics Tested For Mobile Application Developent Literature Review and Epirical Survey WALEED ANWAR Faculty of Coputing Blekinge Institute of Technology

More information

This paper studies a rental firm that offers reusable products to price- and quality-of-service sensitive

This paper studies a rental firm that offers reusable products to price- and quality-of-service sensitive MANUFACTURING & SERVICE OPERATIONS MANAGEMENT Vol., No. 3, Suer 28, pp. 429 447 issn 523-464 eissn 526-5498 8 3 429 infors doi.287/so.7.8 28 INFORMS INFORMS holds copyright to this article and distributed

More information

Markovian inventory policy with application to the paper industry

Markovian inventory policy with application to the paper industry Coputers and Cheical Engineering 26 (2002) 1399 1413 www.elsevier.co/locate/copcheeng Markovian inventory policy with application to the paper industry K. Karen Yin a, *, Hu Liu a,1, Neil E. Johnson b,2

More information

APPLYING CORRELATION ANALYSIS FOR EVALUATING THE CRM PERFORMANCE. Markéta ZAJAROŠOVÁ, Lenka KAUEROVÁ

APPLYING CORRELATION ANALYSIS FOR EVALUATING THE CRM PERFORMANCE. Markéta ZAJAROŠOVÁ, Lenka KAUEROVÁ APPLYING CORRELATION ANALYSIS FOR EVALUATING THE CRM PERFORMANCE Markéta ZAJAROŠOVÁ, Lenka KAUEROVÁ VSB Technical University of Ostrava, Faculty of Economics, Department of Marketing and Business, Ostrava,

More information

Extended-Horizon Analysis of Pressure Sensitivities for Leak Detection in Water Distribution Networks: Application to the Barcelona Network

Extended-Horizon Analysis of Pressure Sensitivities for Leak Detection in Water Distribution Networks: Application to the Barcelona Network 2013 European Control Conference (ECC) July 17-19, 2013, Zürich, Switzerland. Extended-Horizon Analysis of Pressure Sensitivities for Leak Detection in Water Distribution Networks: Application to the Barcelona

More information

A Study on the Chain Restaurants Dynamic Negotiation Games of the Optimization of Joint Procurement of Food Materials

A Study on the Chain Restaurants Dynamic Negotiation Games of the Optimization of Joint Procurement of Food Materials International Journal of Coputer Science & Inforation Technology (IJCSIT) Vol 6, No 1, February 2014 A Study on the Chain estaurants Dynaic Negotiation aes of the Optiization of Joint Procureent of Food

More information

Standards and Protocols for the Collection and Dissemination of Graduating Student Initial Career Outcomes Information For Undergraduates

Standards and Protocols for the Collection and Dissemination of Graduating Student Initial Career Outcomes Information For Undergraduates National Association of Colleges and Eployers Standards and Protocols for the Collection and Disseination of Graduating Student Initial Career Outcoes Inforation For Undergraduates Developed by the NACE

More information

Managing Complex Network Operation with Predictive Analytics

Managing Complex Network Operation with Predictive Analytics Managing Coplex Network Operation with Predictive Analytics Zhenyu Huang, Pak Chung Wong, Patrick Mackey, Yousu Chen, Jian Ma, Kevin Schneider, and Frank L. Greitzer Pacific Northwest National Laboratory

More information

The Research of Measuring Approach and Energy Efficiency for Hadoop Periodic Jobs

The Research of Measuring Approach and Energy Efficiency for Hadoop Periodic Jobs Send Orders for Reprints to reprints@benthascience.ae 206 The Open Fuels & Energy Science Journal, 2015, 8, 206-210 Open Access The Research of Measuring Approach and Energy Efficiency for Hadoop Periodic

More information

Towards Change Management Capability Assessment Model for Contractors in Building Project

Towards Change Management Capability Assessment Model for Contractors in Building Project Middle-East Journal of Scientific Research 23 (7): 1327-1333, 2015 ISSN 1990-9233 IDOSI Publications, 2015 DOI: 10.5829/idosi.ejsr.2015.23.07.120 Towards Change Manageent Capability Assessent Model for

More information

Quality evaluation of the model-based forecasts of implied volatility index

Quality evaluation of the model-based forecasts of implied volatility index Quality evaluation of the odel-based forecasts of iplied volatility index Katarzyna Łęczycka 1 Abstract Influence of volatility on financial arket forecasts is very high. It appears as a specific factor

More information

Investing in corporate bonds?

Investing in corporate bonds? Investing in corporate bonds? This independent guide fro the Australian Securities and Investents Coission (ASIC) can help you look past the return and assess the risks of corporate bonds. If you re thinking

More information

Investing in corporate bonds?

Investing in corporate bonds? Investing in corporate bonds? This independent guide fro the Australian Securities and Investents Coission (ASIC) can help you look past the return and assess the risks of corporate bonds. If you re thinking

More information

ASIC Design Project Management Supported by Multi Agent Simulation

ASIC Design Project Management Supported by Multi Agent Simulation ASIC Design Project Manageent Supported by Multi Agent Siulation Jana Blaschke, Christian Sebeke, Wolfgang Rosenstiel Abstract The coplexity of Application Specific Integrated Circuits (ASICs) is continuously

More information

ESTIMATING LIQUIDITY PREMIA IN THE SPANISH GOVERNMENT SECURITIES MARKET

ESTIMATING LIQUIDITY PREMIA IN THE SPANISH GOVERNMENT SECURITIES MARKET ESTIMATING LIQUIDITY PREMIA IN THE SPANISH GOVERNMENT SECURITIES MARKET Francisco Alonso, Roberto Blanco, Ana del Río and Alicia Sanchis Banco de España Banco de España Servicio de Estudios Docuento de

More information

ADJUSTING FOR QUALITY CHANGE

ADJUSTING FOR QUALITY CHANGE ADJUSTING FOR QUALITY CHANGE 7 Introduction 7.1 The easureent of changes in the level of consuer prices is coplicated by the appearance and disappearance of new and old goods and services, as well as changes

More information

Machine Learning Applications in Grid Computing

Machine Learning Applications in Grid Computing Machine Learning Applications in Grid Coputing George Cybenko, Guofei Jiang and Daniel Bilar Thayer School of Engineering Dartouth College Hanover, NH 03755, USA gvc@dartouth.edu, guofei.jiang@dartouth.edu

More information

AN ALGORITHM FOR REDUCING THE DIMENSION AND SIZE OF A SAMPLE FOR DATA EXPLORATION PROCEDURES

AN ALGORITHM FOR REDUCING THE DIMENSION AND SIZE OF A SAMPLE FOR DATA EXPLORATION PROCEDURES Int. J. Appl. Math. Coput. Sci., 2014, Vol. 24, No. 1, 133 149 DOI: 10.2478/acs-2014-0011 AN ALGORITHM FOR REDUCING THE DIMENSION AND SIZE OF A SAMPLE FOR DATA EXPLORATION PROCEDURES PIOTR KULCZYCKI,,

More information

Project Evaluation Roadmap. Capital Budgeting Process. Capital Expenditure. Major Cash Flow Components. Cash Flows... COMM2501 Financial Management

Project Evaluation Roadmap. Capital Budgeting Process. Capital Expenditure. Major Cash Flow Components. Cash Flows... COMM2501 Financial Management COMM501 Financial Manageent Project Evaluation 1 (Capital Budgeting) Project Evaluation Roadap COMM501 Financial Manageent Week 7 Week 7 Project dependencies Net present value ethod Relevant cash flows

More information

CLOSED-LOOP SUPPLY CHAIN NETWORK OPTIMIZATION FOR HONG KONG CARTRIDGE RECYCLING INDUSTRY

CLOSED-LOOP SUPPLY CHAIN NETWORK OPTIMIZATION FOR HONG KONG CARTRIDGE RECYCLING INDUSTRY CLOSED-LOOP SUPPLY CHAIN NETWORK OPTIMIZATION FOR HONG KONG CARTRIDGE RECYCLING INDUSTRY Y. T. Chen Departent of Industrial and Systes Engineering Hong Kong Polytechnic University, Hong Kong yongtong.chen@connect.polyu.hk

More information

IT SOURCING PORTFOLIO MANAGEMENT FOR IT SERVICES PROVIDERS - A RISK/COST PERSPECTIVE

IT SOURCING PORTFOLIO MANAGEMENT FOR IT SERVICES PROVIDERS - A RISK/COST PERSPECTIVE IT SOURCING PORTFOLIO MANAGEMENT FOR IT SERVICES PROVIDERS - A RISK/COST PERSPECTIVE Copleted Research Paper Steffen Zierann Arne Katzarzik Dennis Kundisch Abstract Utilizing a global IT sourcing strategy

More information

Markov Models and Their Use for Calculations of Important Traffic Parameters of Contact Center

Markov Models and Their Use for Calculations of Important Traffic Parameters of Contact Center Markov Models and Their Use for Calculations of Iportant Traffic Paraeters of Contact Center ERIK CHROMY, JAN DIEZKA, MATEJ KAVACKY Institute of Telecounications Slovak University of Technology Bratislava

More information

Adaptive Modulation and Coding for Unmanned Aerial Vehicle (UAV) Radio Channel

Adaptive Modulation and Coding for Unmanned Aerial Vehicle (UAV) Radio Channel Recent Advances in Counications Adaptive odulation and Coding for Unanned Aerial Vehicle (UAV) Radio Channel Airhossein Fereidountabar,Gian Carlo Cardarilli, Rocco Fazzolari,Luca Di Nunzio Abstract In

More information

An Innovate Dynamic Load Balancing Algorithm Based on Task

An Innovate Dynamic Load Balancing Algorithm Based on Task An Innovate Dynaic Load Balancing Algorith Based on Task Classification Hong-bin Wang,,a, Zhi-yi Fang, b, Guan-nan Qu,*,c, Xiao-dan Ren,d College of Coputer Science and Technology, Jilin University, Changchun

More information

Study on the development of statistical data on the European security technological and industrial base

Study on the development of statistical data on the European security technological and industrial base Study on the developent of statistical data on the European security technological and industrial base Security Sector Survey Analysis: Poland Client: European Coission DG Migration and Hoe Affairs Brussels,

More information

SAMPLING METHODS LEARNING OBJECTIVES

SAMPLING METHODS LEARNING OBJECTIVES 6 SAMPLING METHODS 6 Using Statistics 6-6 2 Nonprobability Sapling and Bias 6-6 Stratified Rando Sapling 6-2 6 4 Cluster Sapling 6-4 6 5 Systeatic Sapling 6-9 6 6 Nonresponse 6-2 6 7 Suary and Review of

More information

RECURSIVE DYNAMIC PROGRAMMING: HEURISTIC RULES, BOUNDING AND STATE SPACE REDUCTION. Henrik Kure

RECURSIVE DYNAMIC PROGRAMMING: HEURISTIC RULES, BOUNDING AND STATE SPACE REDUCTION. Henrik Kure RECURSIVE DYNAMIC PROGRAMMING: HEURISTIC RULES, BOUNDING AND STATE SPACE REDUCTION Henrik Kure Dina, Danish Inforatics Network In the Agricultural Sciences Royal Veterinary and Agricultural University

More information

An Approach to Combating Free-riding in Peer-to-Peer Networks

An Approach to Combating Free-riding in Peer-to-Peer Networks An Approach to Cobating Free-riding in Peer-to-Peer Networks Victor Ponce, Jie Wu, and Xiuqi Li Departent of Coputer Science and Engineering Florida Atlantic University Boca Raton, FL 33431 April 7, 2008

More information

Analyzing Spatiotemporal Characteristics of Education Network Traffic with Flexible Multiscale Entropy

Analyzing Spatiotemporal Characteristics of Education Network Traffic with Flexible Multiscale Entropy Vol. 9, No. 5 (2016), pp.303-312 http://dx.doi.org/10.14257/ijgdc.2016.9.5.26 Analyzing Spatioteporal Characteristics of Education Network Traffic with Flexible Multiscale Entropy Chen Yang, Renjie Zhou

More information

Resource Allocation in Wireless Networks with Multiple Relays

Resource Allocation in Wireless Networks with Multiple Relays Resource Allocation in Wireless Networks with Multiple Relays Kağan Bakanoğlu, Stefano Toasin, Elza Erkip Departent of Electrical and Coputer Engineering, Polytechnic Institute of NYU, Brooklyn, NY, 0

More information

Implementation of Active Queue Management in a Combined Input and Output Queued Switch

Implementation of Active Queue Management in a Combined Input and Output Queued Switch pleentation of Active Queue Manageent in a obined nput and Output Queued Switch Bartek Wydrowski and Moshe Zukeran AR Special Research entre for Ultra-Broadband nforation Networks, EEE Departent, The University

More information

Don t Run With Your Retirement Money

Don t Run With Your Retirement Money Don t Run With Your Retireent Money Understanding Your Resources and How Best to Use The A joint project of The Actuarial Foundation and WISER, the Woen s Institute for a Secure Retireent WISER THE WOMEN

More information

Construction Economics & Finance. Module 3 Lecture-1

Construction Economics & Finance. Module 3 Lecture-1 Depreciation:- Construction Econoics & Finance Module 3 Lecture- It represents the reduction in arket value of an asset due to age, wear and tear and obsolescence. The physical deterioration of the asset

More information

ADVANTAGES AND DISADVANTAGES OF USING FOREIGN MANAGERS IN IRAN OIL INTERNATIONAL PROJECTS

ADVANTAGES AND DISADVANTAGES OF USING FOREIGN MANAGERS IN IRAN OIL INTERNATIONAL PROJECTS Volue: 02 Issue: 05 Aug-205 www.irjet.net p-issn: 2395-0072 ADVANTAGES AND DISADVANTAGES OF USING FOREIGN MANAGERS IN IRAN OIL INTERNATIONAL PROJECTS Mahoud Gholipoor, Safoora Rashidinejad(Corresponding

More information

Example: Suppose that we deposit $1000 in a bank account offering 3% interest, compounded monthly. How will our money grow?

Example: Suppose that we deposit $1000 in a bank account offering 3% interest, compounded monthly. How will our money grow? Finance 111 Finance We have to work with oney every day. While balancing your checkbook or calculating your onthly expenditures on espresso requires only arithetic, when we start saving, planning for retireent,

More information

6. Time (or Space) Series Analysis

6. Time (or Space) Series Analysis ATM 55 otes: Tie Series Analysis - Section 6a Page 8 6. Tie (or Space) Series Analysis In this chapter we will consider soe coon aspects of tie series analysis including autocorrelation, statistical prediction,

More information

REQUIREMENTS FOR A COMPUTER SCIENCE CURRICULUM EMPHASIZING INFORMATION TECHNOLOGY SUBJECT AREA: CURRICULUM ISSUES

REQUIREMENTS FOR A COMPUTER SCIENCE CURRICULUM EMPHASIZING INFORMATION TECHNOLOGY SUBJECT AREA: CURRICULUM ISSUES REQUIREMENTS FOR A COMPUTER SCIENCE CURRICULUM EMPHASIZING INFORMATION TECHNOLOGY SUBJECT AREA: CURRICULUM ISSUES Charles Reynolds Christopher Fox reynolds @cs.ju.edu fox@cs.ju.edu Departent of Coputer

More information

Algorithmica 2001 Springer-Verlag New York Inc.

Algorithmica 2001 Springer-Verlag New York Inc. Algorithica 2001) 30: 101 139 DOI: 101007/s00453-001-0003-0 Algorithica 2001 Springer-Verlag New York Inc Optial Search and One-Way Trading Online Algoriths R El-Yaniv, 1 A Fiat, 2 R M Karp, 3 and G Turpin

More information

Searching strategy for multi-target discovery in wireless networks

Searching strategy for multi-target discovery in wireless networks Searching strategy for ulti-target discovery in wireless networks Zhao Cheng, Wendi B. Heinzelan Departent of Electrical and Coputer Engineering University of Rochester Rochester, NY 467 (585) 75-{878,

More information

An Optimal Task Allocation Model for System Cost Analysis in Heterogeneous Distributed Computing Systems: A Heuristic Approach

An Optimal Task Allocation Model for System Cost Analysis in Heterogeneous Distributed Computing Systems: A Heuristic Approach An Optial Tas Allocation Model for Syste Cost Analysis in Heterogeneous Distributed Coputing Systes: A Heuristic Approach P. K. Yadav Central Building Research Institute, Rooree- 247667, Uttarahand (INDIA)

More information

Online Bagging and Boosting

Online Bagging and Boosting Abstract Bagging and boosting are two of the ost well-known enseble learning ethods due to their theoretical perforance guarantees and strong experiental results. However, these algoriths have been used

More information

Applying Multiple Neural Networks on Large Scale Data

Applying Multiple Neural Networks on Large Scale Data 0 International Conference on Inforation and Electronics Engineering IPCSIT vol6 (0) (0) IACSIT Press, Singapore Applying Multiple Neural Networks on Large Scale Data Kritsanatt Boonkiatpong and Sukree

More information

Real Time Target Tracking with Binary Sensor Networks and Parallel Computing

Real Time Target Tracking with Binary Sensor Networks and Parallel Computing Real Tie Target Tracking with Binary Sensor Networks and Parallel Coputing Hong Lin, John Rushing, Sara J. Graves, Steve Tanner, and Evans Criswell Abstract A parallel real tie data fusion and target tracking

More information

Image restoration for a rectangular poor-pixels detector

Image restoration for a rectangular poor-pixels detector Iage restoration for a rectangular poor-pixels detector Pengcheng Wen 1, Xiangjun Wang 1, Hong Wei 2 1 State Key Laboratory of Precision Measuring Technology and Instruents, Tianjin University, China 2

More information

INTEGRATED ENVIRONMENT FOR STORING AND HANDLING INFORMATION IN TASKS OF INDUCTIVE MODELLING FOR BUSINESS INTELLIGENCE SYSTEMS

INTEGRATED ENVIRONMENT FOR STORING AND HANDLING INFORMATION IN TASKS OF INDUCTIVE MODELLING FOR BUSINESS INTELLIGENCE SYSTEMS Artificial Intelligence Methods and Techniques for Business and Engineering Applications 210 INTEGRATED ENVIRONMENT FOR STORING AND HANDLING INFORMATION IN TASKS OF INDUCTIVE MODELLING FOR BUSINESS INTELLIGENCE

More information

Performance Evaluation of Machine Learning Techniques using Software Cost Drivers

Performance Evaluation of Machine Learning Techniques using Software Cost Drivers Perforance Evaluation of Machine Learning Techniques using Software Cost Drivers Manas Gaur Departent of Coputer Engineering, Delhi Technological University Delhi, India ABSTRACT There is a treendous rise

More information

Optimal Resource-Constraint Project Scheduling with Overlapping Modes

Optimal Resource-Constraint Project Scheduling with Overlapping Modes Optial Resource-Constraint Proect Scheduling with Overlapping Modes François Berthaut Lucas Grèze Robert Pellerin Nathalie Perrier Adnène Hai February 20 CIRRELT-20-09 Bureaux de Montréal : Bureaux de

More information

Fuzzy Evaluation on Network Security Based on the New Algorithm of Membership Degree Transformation M(1,2,3)

Fuzzy Evaluation on Network Security Based on the New Algorithm of Membership Degree Transformation M(1,2,3) 324 JOURNAL OF NETWORKS, VOL. 4, NO. 5, JULY 29 Fuzzy Evaluation on Networ Security Based on the New Algorith of Mebership Degree Transforation M(,2,3) Hua Jiang School of Econoics and Manageent, Hebei

More information

AUC Optimization vs. Error Rate Minimization

AUC Optimization vs. Error Rate Minimization AUC Optiization vs. Error Rate Miniization Corinna Cortes and Mehryar Mohri AT&T Labs Research 180 Park Avenue, Florha Park, NJ 0793, USA {corinna, ohri}@research.att.co Abstract The area under an ROC

More information

An Application Research on the Workflow-based Large-scale Hospital Information System Integration

An Application Research on the Workflow-based Large-scale Hospital Information System Integration 106 JOURNAL OF COMPUTERS, VOL. 6, NO. 1, JANUARY 2011 An Application Research on the Workflow-based Large-scale Hospital Inforation Syste Integration Yang Guojun School of Coputer, Neijiang Noral University,

More information

Over the last few years, many organizations

Over the last few years, many organizations Evaluating and Selecting Mining Tools by Mike Ferguson Over the last few years, any organizations have invested oney developing data warehouses and data arts. They have ipleented systeatic schees for extracting

More information

A framework for performance monitoring, load balancing, adaptive timeouts and quality of service in digital libraries

A framework for performance monitoring, load balancing, adaptive timeouts and quality of service in digital libraries Int J Digit Libr (2000) 3: 9 35 INTERNATIONAL JOURNAL ON Digital Libraries Springer-Verlag 2000 A fraework for perforance onitoring, load balancing, adaptive tieouts and quality of service in digital libraries

More information

EFFICIENCY BY DESIGN STORIES OF BEST PRACTICE IN PUBLIC BODIES

EFFICIENCY BY DESIGN STORIES OF BEST PRACTICE IN PUBLIC BODIES EFFICIENCY BY DESIGN STORIES OF BEST PRACTICE IN PUBLIC BODIES Acknowledgeents We would like to extend a special thank you to ebers of the Public Chairs Foru (PCF) and the Association of Chief Executives

More information

SUPPORTING YOUR HIPAA COMPLIANCE EFFORTS

SUPPORTING YOUR HIPAA COMPLIANCE EFFORTS WHITE PAPER SUPPORTING YOUR HIPAA COMPLIANCE EFFORTS Quanti Solutions. Advancing HIM through Innovation HEALTHCARE SUPPORTING YOUR HIPAA COMPLIANCE EFFORTS Quanti Solutions. Advancing HIM through Innovation

More information

Roland Berger Strategy Consultants. content. Fresh thinking for decision makers

Roland Berger Strategy Consultants. content. Fresh thinking for decision makers Roland Berger Strategy Consultants content Fresh thinking for decision akers Opportunities for obile telephone operators in rural areas Custoers in the countryside are different They need unique offerings

More information

Generating Certification Authority Authenticated Public Keys in Ad Hoc Networks

Generating Certification Authority Authenticated Public Keys in Ad Hoc Networks SECURITY AND COMMUNICATION NETWORKS Published online in Wiley InterScience (www.interscience.wiley.co). Generating Certification Authority Authenticated Public Keys in Ad Hoc Networks G. Kounga 1, C. J.

More information

A Case Study of Bee Algorithm for Ready Mixed Concrete Problem W. Wongthatsanekorn, N. Matheekrieangkrai

A Case Study of Bee Algorithm for Ready Mixed Concrete Problem W. Wongthatsanekorn, N. Matheekrieangkrai A Case Study of ee Algorith for Ready Mixed Concrete Proble W. Wongthatsanekorn, N. Matheekrieangkrai Abstract This research proposes ee Algorith (A) to optiize Ready Mixed Concrete (RMC) truck scheduling

More information

A Scalable Application Placement Controller for Enterprise Data Centers

A Scalable Application Placement Controller for Enterprise Data Centers W WWW 7 / Track: Perforance and Scalability A Scalable Application Placeent Controller for Enterprise Data Centers Chunqiang Tang, Malgorzata Steinder, Michael Spreitzer, and Giovanni Pacifici IBM T.J.

More information

An Integrated Approach for Monitoring Service Level Parameters of Software-Defined Networking

An Integrated Approach for Monitoring Service Level Parameters of Software-Defined Networking International Journal of Future Generation Counication and Networking Vol. 8, No. 6 (15), pp. 197-4 http://d.doi.org/1.1457/ijfgcn.15.8.6.19 An Integrated Approach for Monitoring Service Level Paraeters

More information

Preference-based Search and Multi-criteria Optimization

Preference-based Search and Multi-criteria Optimization Fro: AAAI-02 Proceedings. Copyright 2002, AAAI (www.aaai.org). All rights reserved. Preference-based Search and Multi-criteria Optiization Ulrich Junker ILOG 1681, route des Dolines F-06560 Valbonne ujunker@ilog.fr

More information

Red Hat Enterprise Linux: Creating a Scalable Open Source Storage Infrastructure

Red Hat Enterprise Linux: Creating a Scalable Open Source Storage Infrastructure Red Hat Enterprise Linux: Creating a Scalable Open Source Storage Infrastructure By Alan Radding and Nick Carr Abstract This paper discusses the issues related to storage design and anageent when an IT

More information

Report Appraisal Mission Vocational Teacher Education Laos By order of GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit)

Report Appraisal Mission Vocational Teacher Education Laos By order of GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit) Report Appraisal Mission Vocational Teacher Education Laos By order of GIZ (Deutsche Gesellschaft für Internationale Zusaenarbeit) Reinhard Platter Dr. ngprasong Phrakonkha In cooperation with: Dr. Bounseng

More information

Fuzzy approach for searching in CRM systems

Fuzzy approach for searching in CRM systems Fuzzy approach for searching in CRM systes BOGDAN WALEK, JIŘÍ BARTOŠ, CYRIL KLIMEŠ Departent of Inforatics and Coputers University of Ostrava 30. dubna 22, 701 03 Ostrava CZECH REPUBLIC bogdan.walek@osu.cz,

More information

The Application of Bandwidth Optimization Technique in SLA Negotiation Process

The Application of Bandwidth Optimization Technique in SLA Negotiation Process The Application of Bandwidth Optiization Technique in SLA egotiation Process Srecko Krile University of Dubrovnik Departent of Electrical Engineering and Coputing Cira Carica 4, 20000 Dubrovnik, Croatia

More information

PREDICTION OF POSSIBLE CONGESTIONS IN SLA CREATION PROCESS

PREDICTION OF POSSIBLE CONGESTIONS IN SLA CREATION PROCESS PREDICTIO OF POSSIBLE COGESTIOS I SLA CREATIO PROCESS Srećko Krile University of Dubrovnik Departent of Electrical Engineering and Coputing Cira Carica 4, 20000 Dubrovnik, Croatia Tel +385 20 445-739,

More information

Evaluating the Effectiveness of Task Overlapping as a Risk Response Strategy in Engineering Projects

Evaluating the Effectiveness of Task Overlapping as a Risk Response Strategy in Engineering Projects Evaluating the Effectiveness of Task Overlapping as a Risk Response Strategy in Engineering Projects Lucas Grèze Robert Pellerin Nathalie Perrier Patrice Leclaire February 2011 CIRRELT-2011-11 Bureaux

More information

Modeling Parallel Applications Performance on Heterogeneous Systems

Modeling Parallel Applications Performance on Heterogeneous Systems Modeling Parallel Applications Perforance on Heterogeneous Systes Jaeela Al-Jaroodi, Nader Mohaed, Hong Jiang and David Swanson Departent of Coputer Science and Engineering University of Nebraska Lincoln

More information

Frontline Service Delivery Monitoring Assessment Framework

Frontline Service Delivery Monitoring Assessment Framework Frontline Service Delivery Monitoring Assessent Fraework 3 August 2015 Departent of Planning, Monitoring and Evaluation Assessent Fraework for Frontline Service Delivery Monitoring ACKNOWLEDGEMENTS The

More information

Research on Risk Assessment of PFI Projects Based on Grid-fuzzy Borda Number

Research on Risk Assessment of PFI Projects Based on Grid-fuzzy Borda Number Researc on Risk Assessent of PFI Projects Based on Grid-fuzzy Borda Nuber LI Hailing 1, SHI Bensan 2 1. Scool of Arcitecture and Civil Engineering, Xiua University, Cina, 610039 2. Scool of Econoics and

More information

LEAN FOR FRONTLINE MANAGERS IN HEALTHCARE An action learning programme for frontline healthcare managers

LEAN FOR FRONTLINE MANAGERS IN HEALTHCARE An action learning programme for frontline healthcare managers Course Code: L024 LEAN FOR FRONTLINE MANAGERS IN HEALTHCARE An action learning prograe for frontline healthcare anagers 6 days Green Belt equivalent Are you ready to challenge the status quo and transfor

More information

Load balancing over redundant wireless sensor networks based on diffluent

Load balancing over redundant wireless sensor networks based on diffluent Load balancing over redundant wireless sensor networks based on diffluent Abstract Xikui Gao Yan ai Yun Ju School of Control and Coputer Engineering North China Electric ower University 02206 China Received

More information

Dynamic Placement for Clustered Web Applications

Dynamic Placement for Clustered Web Applications Dynaic laceent for Clustered Web Applications A. Karve, T. Kibrel, G. acifici, M. Spreitzer, M. Steinder, M. Sviridenko, and A. Tantawi IBM T.J. Watson Research Center {karve,kibrel,giovanni,spreitz,steinder,sviri,tantawi}@us.ib.co

More information

MATHEMATICAL MODELS Vol. III - Mathematical Modeling in Social and Behavioral Sciences - Wei-Bin Zhang

MATHEMATICAL MODELS Vol. III - Mathematical Modeling in Social and Behavioral Sciences - Wei-Bin Zhang MATHEMATICAL MODELS Vol. III - Matheatical Modeling in Social and Behavioral Sciences - Wei-Bin Zhang MATHEMATICAL MODELING IN SOCIAL AND BEHAVIORAL SCIENCES Wei-Bin Zhang Ritsueikan Asia Pacific University,

More information

Media Adaptation Framework in Biofeedback System for Stroke Patient Rehabilitation

Media Adaptation Framework in Biofeedback System for Stroke Patient Rehabilitation Media Adaptation Fraework in Biofeedback Syste for Stroke Patient Rehabilitation Yinpeng Chen, Weiwei Xu, Hari Sundara, Thanassis Rikakis, Sheng-Min Liu Arts, Media and Engineering Progra Arizona State

More information

Capacity of Multiple-Antenna Systems With Both Receiver and Transmitter Channel State Information

Capacity of Multiple-Antenna Systems With Both Receiver and Transmitter Channel State Information IEEE TRANSACTIONS ON INFORMATION THEORY, VOL. 49, NO., OCTOBER 23 2697 Capacity of Multiple-Antenna Systes With Both Receiver and Transitter Channel State Inforation Sudharan K. Jayaweera, Student Meber,

More information

CPU Animation. Introduction. CPU skinning. CPUSkin Scalar:

CPU Animation. Introduction. CPU skinning. CPUSkin Scalar: CPU Aniation Introduction The iportance of real-tie character aniation has greatly increased in odern gaes. Aniating eshes ia 'skinning' can be perfored on both a general purpose CPU and a ore specialized

More information

Indicators on the Profitability of the Hotel Sector

Indicators on the Profitability of the Hotel Sector Indicators on the Profitability of the Hotel Sector Methodology February 204 Index. Introduction 2. Definition of the indicators 5 3. Scope a. Tie scope b. Population scope c. Geographical scope 4. Saple

More information

Presentation Safety Legislation and Standards

Presentation Safety Legislation and Standards levels in different discrete levels corresponding for each one to a probability of dangerous failure per hour: > > The table below gives the relationship between the perforance level (PL) and the Safety

More information

Data Streaming Algorithms for Estimating Entropy of Network Traffic

Data Streaming Algorithms for Estimating Entropy of Network Traffic Data Streaing Algoriths for Estiating Entropy of Network Traffic Ashwin Lall University of Rochester Vyas Sekar Carnegie Mellon University Mitsunori Ogihara University of Rochester Jun (Ji) Xu Georgia

More information

An online sulfur monitoring system can improve process balance sheets

An online sulfur monitoring system can improve process balance sheets Originally appeared in: February 2007, pgs 109-116. Used with perission. An online sulfur onitoring syste can iprove process balance sheets A Canadian gas processor used this technology to eet environental

More information

The individual neurons are complicated. They have a myriad of parts, subsystems and control mechanisms. They convey information via a host of

The individual neurons are complicated. They have a myriad of parts, subsystems and control mechanisms. They convey information via a host of CHAPTER 4 ARTIFICIAL NEURAL NETWORKS 4. INTRODUCTION Artificial Neural Networks (ANNs) are relatively crude electronic odels based on the neural structure of the brain. The brain learns fro experience.

More information

Efficient Key Management for Secure Group Communications with Bursty Behavior

Efficient Key Management for Secure Group Communications with Bursty Behavior Efficient Key Manageent for Secure Group Counications with Bursty Behavior Xukai Zou, Byrav Raaurthy Departent of Coputer Science and Engineering University of Nebraska-Lincoln Lincoln, NE68588, USA Eail:

More information

Driving Behavior Analysis Based on Vehicle OBD Information and AdaBoost Algorithms

Driving Behavior Analysis Based on Vehicle OBD Information and AdaBoost Algorithms , March 18-20, 2015, Hong Kong Driving Behavior Analysis Based on Vehicle OBD Inforation and AdaBoost Algoriths Shi-Huang Chen, Jeng-Shyang Pan, and Kaixuan Lu Abstract This paper proposes a novel driving

More information

An Expert Decision Support System for Crisis Management. Boumediene Belkhouche Reda Bakeer Salah Al-Saleh

An Expert Decision Support System for Crisis Management. Boumediene Belkhouche Reda Bakeer Salah Al-Saleh An Expert Decision Support Syste for Crisis Manageent Bouediene Belkhouche Reda Bakeer Salah Al-Saleh EECS Departent Tulane University New Orleans, LA 70118 (504) 862-3372 (phone) (504) 862-3293 (fax)

More information

Design, optimization and prototyping of small power transformers

Design, optimization and prototyping of small power transformers Doctoral School of Energy- and Geo-technology January 15 20, 2007. Kuressaare, Estonia Design, optiization and prototyping of sall power transforers Avo Reinap, Rando Pikner, Roan Ionikan, Karl Pärn Tallinn

More information

Exploiting Hardware Heterogeneity within the Same Instance Type of Amazon EC2

Exploiting Hardware Heterogeneity within the Same Instance Type of Amazon EC2 Exploiting Hardware Heterogeneity within the Sae Instance Type of Aazon EC2 Zhonghong Ou, Hao Zhuang, Jukka K. Nurinen, Antti Ylä-Jääski, Pan Hui Aalto University, Finland; Deutsch Teleko Laboratories,

More information