dare to Think bigger New IT needs New Thinking Introducing EasyVistaTM NeoTM

Transcription

1 dare to Think bigger New IT needs New Thinking Introducing EasyVistaTM NeoTM

2 It s not what we do, but the way that we do it EasyVista TM Neo TM technology will transform your IT Operations Management Your NEW IT Operations Management

3 The web of IT grows ever more complex - IT Operations Management has never been simple, but in the last few years the challenge of providing a quality service to the organization has become exponentially more complex, and t. The world of NEW IT is upon us, where the services expected from IT are no longer standard and the supporting platforms are no longer exclusively in the IT basement; they are in the cloud, outsourced and mobile. In addition, IT savvy customers such as employees, citizens, or the end user of a product or service are more demanding. They want real-time answers and require quality information and intelligence The wider business must also become more agile, responding to changes in market conditions, competitive pressure and increased innovation. This puts a MASSIVE pressure on IT, as its world is hard-coded and hardintegrated. Changing the logic, workflow and connections is very complex. Now, we realize that this is not a digital migration where one minute we are using old IT, the next we are immediately in the land of NEW IT. No, this is an evolution. Some organizations are embracing the various cloud services or outsourced services as they deliver significant commercial gains. However, some are not there yet. Regardless, IT Operations Management solutions must be flexible enough to support this journey to NEW IT. Legacy ITOM solutions can be cumbersome and expensive. They cannot support the NEW IT that is heading our way, or already landed. Imagine the world of IT is similar to a complex air traffic control plan. Old IT is equivalent to 100 planes in the air at any one time. Today there are thousands of planes landing in different locations, at different time. This is NEW IT - Thousands of different servers, databases and applications; they are not just in your organization, but they are virtual, outsourced and in the cloud. IT cannot run on old technology any longer.

4 The problem 20 th Century IT Operations Management: Lives in a hard coded hard integrated hard scripted World. IT s job is to provide services to the business. These can be technical, such as deploying security patches, addressing technology failures or capacity planning. They can be business oriented, such as providing business applications, intelligence, change approval services, new hire processes or financial IT budgeting and chargebacks. They can even address compliance and control, dealing with entitlements, HIPPA and SOX issues. These services must be available and delivered to anyone, anywhere and at any time. Phew! IT Operations is complex. Service delivery may look graceful on the surface to customers and management, but they do not understand the complicated development that took place behind the scenes to accommodate this. Sound familiar? Simplifying the complexity, removing the bespoke integrations and allowing IT to focus on service rather than the behind the scenes customizations has to be a massive step forward. We have evolved beyond traditional technology and IT must be prepared to support the demand for outsourced, insourced and cloud-sourced services. A 21st century approach is required. When you finally customize the workflow and change control policies, your organization evolves and a new strategy is put into place. What does this mean for your process design? The scripting, coding and process maps need to be rebuilt.

5 The solution 21 st Century IT Operations Management: An IT Service and Support Fabric within EasyVista we call Neo. IT touches all areas of the business making business process and data integrations fundamental to achieving greater collaboration across your organization. With the delivery of many core IT services reliant on external suppliers, EasyVista recognizes IT s evolution into the Broker of Service and support. With EasyVista s Neo interoperability principles, you can seamlessly connect to your business critical applications for standardized control and management. EasyVista offers a secure, out of the box API to third-party applications such as web services, mail and file exchanges, and has complete interoperability with a variety of databases, event management, and remote intervention, CTI, ERP, BI and other IT Management tools necessary for managing IT services. The interoperability goes beyond data sharing. Not only can we connect and pass data back and forth, due to the API s already pre-developed in EasyVista Neo, EasyVista integrates at a process level. EasyVista Neo acts as a Service and Support fabric that removes the complexity that can come with connections, integrations and processes. You can focus on what s important, business productivity. At the front end EasyVista has a service design engine - a drag and drop environment allowing you to build workflow and connect services. Neo deals with the spider web of connection and service design behind the scenes, so if you want to change or upgrade, it s easy. Neo delivers you a truly codeless configuration environment.

6 Here s what EasyVista Neo can do for you EasyVista Neo TM Connect Data integration Asset alignment Process integration http Desktop Management Solutions http Modern IT Operations Management solutions are expected to integrate with standard directories, systems and databases. EasyVista takes this integration further. Increasingly, our customers are using cloud services, or rely on outsourced services that run legacy systems such as BMC, CA, IBM or HP. Leveraging an investment in discovery or client management tools, mobile or traditional, is a requirement. EasyVista fully integrates with many leading vendors via our comprehensive API. In addition, EasyVista recognizes that business applications, such as ERP or business intelligence systems, including the data within them, are critical to many service and support decisions. EasyVista Neo provides real-time and batch data exchanges between your IT critical applications so you can focus on what you are trying to achieve at the customer level. The EasyVista suite includes IT Asset Discovery and Inventory, for automatically collecting and managing IT asset and attribute data. However, we understand that an organization may have an alternate discovery and inventory solution in place. Deploying a secondary inventory solution may not make business sense. Advanced asset management goes beyond simply having a database of assets; it s about adding value and intelligence by integrating IT asset management, software management and financial management with core service management business processes. EasyVista Neo makes this possible. Regardless of the solution you choose, integration between IT Service and Asset Management enables more than just data sharing; it promotes IT process communication by relating auto-discovered assets and inventory to relevant Service Management functions, including incidents, problems, change requests, contracts and the CMDB, in real-time. Real-time inventory should not be underestimated, as most inventory tools make use of signature files that are local to the workstations, or volatile information relating to the mode of network connection, computer name, file or key in the registry. This means that most inventory tools give a momentary snapshot of the workstation, but cannot display the history of what has changed, which is often the information that is the most helpful for a Service Desk. EasyVista Neo goes beyond basic data integration, enabling process level integration with external applications and services. For example, an employee requires a new software solution to do their job. The process level integration between EasyVista s IT Service Management functionality and that of a software deployment solution makes this service simple to deliver. EasyVista automates the process by providing a familiar shopping cart-style view of the services offered, the EasyVista Service Request Catalog, soliciting validation and approvals, using EasyVista Change Management and automating the installation via the software deployment solution once the request is validated. No coding required!

7 Here s what EasyVista Neo can do for you EasyVista Neo TM Design and build Process Design Form Design So why hasn t anyone else done this? Neo s codeless configuration is more than simply a concept; it is an environment based on zero-coding, where you are not required to script or use proprietary language skills such as C#, C++ or JavaScript. This transforms the way you design, automate, and execute complex business processes. In today s cost-conscious, agile and competitive business world, organizations cannot afford to be tied to ITSM software that requires an army of third-party consultants for changes, maintenance and upgrades. Instead, businesses are demanding solutions that offer: Simple configurations Anywhere, anytime accessibility Configurations that are portable throughout upgrades Applications that are agile enough to quickly meet the changing needs of their business Finally, it s not just the integration and the process design that must be easy. The administration of the IT Operations Management solution has to be intuitive, agile and fast. The forms and information you want to present to your business and technical users should be rendered according to function, role, geography and language. Our intuitive and configurable forms and dashboard designer, including a range of pre-designed templates, empowers you to easily build what you want, how you want it, when it s convenient for you. There is no need to hire costly consulting resources. EasyVista arms you with control! Simple... just ask the other vendors how important their services revenue is? It is regularly 20% to 40% of total annual revenue. If they make their software easier to use, their business model would completely fail. They are trapped in a services paradigm! EasyVista is a cloud based company - not a services company. easyvista.com

8 Our offices EasyVista USA (USA HQ) 3 Columbus Circle 15th Floor, Suite 1532 New York, NY Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista Cambridge 185 Alewife Brook Parkway Suite #410 Cambridge, MA Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista San Francisco 71 Stevenson Street Suite 400 San Francisco, CA Phone: +1 (888) EZV ITSM EasyVista Dallas Preston Road Suite 550 Dallas, TX Phone: +1 (888) EZV ITSM EasyVista Canada Logiciels EasyVista Inc 2001 McGill College Avenue Montreal, QC, H3A 3P9 Phone: EasyVista France (EMEA HQ) Immeuble Horizon 10, Allée Bienvenue Noisy-le-Grand Cedex France Phone: Fax: EasyVista United Kingdom Ashridge Business Centre - Berkhamsted House 121 High Street Berkhamsted HP4 2DJ UK Phone: Fax: EasyVista Germany Maximilianstraße München Germany Phone: Fax: EasyVista Spain Avenida de la Industria N 4 Edif. 3-2 B Alcobendas Spain Phone: Fax: EasyVista Portugal Rua Rodrigo da Fonseca, Lisboa Portugal Phone: Fax: EasyVista Italy Via Gadames, Milano (MI) Phone: Fax: About EasyVista: EasyVista Inc., a leading provider of Cloud based IT Service, IT Asset and Organizational Service Management solutions. The company serves customers in every vertical sector and has a direct presence around the world with offices in the United States, Canada, France, UK, Germany, Italy, Spain and Portugal. With Tier 1, multi-lingual support and Network Operation Centers worldwide, our award winning Cloud based approach and unique IT Service fabric, EasyVista Neo allows companies to transform IT Operations Management for 21st Century IT. Our mission is to empower organizations to streamline and simplify the management and control of in-house, out-sourced and Cloud based IT. We are the broker of IT Service and Support for New IT. easyvista.com