dare to Simplify ITSM EasyVistaTM ITSM, Asset Lifecycle & OSM Transform your IT Operations with BIG thinking

Transcription

1 dare to Simplify ITSM EasyVistaTM ITSM, Asset Lifecycle & OSM Transform your IT Operations with BIG thinking

2 IT is no longer exclusively in the basement and knowledge workers are no longer tied to a desk with a PC We call this New IT and New IT needs New Service and Support thinking 21st Century IT Service and Support thinking

3 EasyVista TM Designed for New IT EasyVista is a leading cloud based IT Service Management, Asset Management and Organizational Service Management solution designed for New IT. We are a 21st century service management solution that acts as the broker of service and support for your New IT and customer demands, as well as providing powerful organizational process for key functions within your organisation, such as Human Resources, Facilities and Customer Service. Welcome to New IT Operations Management. Whether your core IT is in house, physical, virtual, outsourced, or delivered by cloud application providers, EasyVista transforms IT Operations and delivers an intuitive and consolidated service to your customer. We automate critical processes, remove cost, deliver control, provide insight and intelligence. Uniquely, EasyVista includes software and thinking called Neo TM that makes connecting to external services, whether they be traditional IT directories or databases, or external business applications or cloud services, easy. EasyVista Neo TM also enables you to build powerful services and workflow, all in a pre-scripted graphical workflow. Nobody does this quite like us. Employees have an increasing appetite for information and support. They want to use their own devices and applications and do things when they want to them. From an infrastructure and operations perspective, the IT services are increasingly coming from outside of the IT basement. The role of coordinating, conducting, accounting and planning service and support has gone from a 2 dimensional model, to a 3 dimensional model. Old IT Operations management is just not designed to support this new world, nor the transition as you head into it. WANTED I want to go to one place, on any device and get support and answers when I want" WANTED "I want a consolidated, complete and agile service and support system that considers the full lifecycle of service and cost" WANTED "I want to connect and integrate, not only data, but with work ow in all of my New IT providers

4 EasyVista TM IT Service Management EasyVista ITSM : Service Strategy - Service Design - Service Operations - Service Transition IT is changing, becoming increasingly virtual, mobile, heterogeneous, distributed and delivered by 3rd party s. We are therefore managing a diverse IT estate. But every organisation is at a different life-stage, with different business and IT requirements. Everyone s current state and their future desired state (their Vista) is different. Transitioning from today to tomorrow is complex and dynamic. Change will be constant and the services and technologies utilized to stitch together the various business services required will become increasingly sourced not only from internal IT, but from outside providers. We make this Easy. Easy to implement, integrate, change and upgrade. The New IT has to manage, govern, control, automate, report, plan and collaborate with services it may not have built, developed or integrated in-house. What s required in New IT is a solution that acts as the broker of service. A system that joins-up, manages and automates complex processes from multiple sources, but with business agility, visibility and intelligence, that is socially connected. We believe we have developed the very best IT Service, IT Asset, IT Financial, IT Project, & IT Analytics solution on the market today. Why? Because we go beyond orchestration. This is one application, not 7 or 8 poorly stitched together. Its an entire IT lifecycle brokering Service and Support for all your IT delivery points. Its clean, its agile, its 21st century IT Operations Management. EasyVista ITSM offers that new viewpoint enabling you to regain control of the New IT estate and workforce demands. Connecting and integrating critical workflow and automation in your core IT, but also into your outsourced and cloud services suppliers. You become the pivot point of support and service, not only providing an integrated picture of information, control and governance, but also a streamlined system of change and agility. IT gets intuitive process design and integration Our Graphical process designer enables you to rapidly build, and also change and adapt services as your business conditions and requirements change. We also provide graphical integration tools delivering deep APIs into third party applications, data and clouds. Visibility and control of all CI s Our service fabric EasyVista Neo takes care of the integrations and workflow in an intuitive and easy format. Additionally, we have spent thousands of man hour s pre-building many of the common forms, workflows and integrations that you are likely to need. So you will be up and running FAST.

5 EasyVista TM IT Asset Lifecycle Management EasyVista ITALM : CMDB / CMS - Configuration - Discovery - Software Asset Management - Capacity - Availability For us, IT Asset Management is not just about finding your assets; it s about the full Asset Lifecycle adding value and intelligence around the whole process. It means going beyond simply having a database of IT assets and delivering fully integrated, high-level IT Asset Management, Software Management and management of associated business processes. At the heart of effective ITAM and ITSM solutions is the Configuration Management System (CMS), this central knowledge system turns raw data into information and supports a complete service lifecycle across IT. The CMS utilizes this knowledge to improve decision making. EasyVista supports the full life cycle of asset management including strategic decision making for the IT environment. With a comprehensive approach to asset management. We join up the customer experience and simplify, integrate and automate many of the laborious tasks that end up on IT s desk. We remove the swivel-chair administration and deliver intuitive control and visibility from stock and asset discovery, through automated deployment, management of the device or software, to retirement and planning. Utilization While inventory tools are content to simply detect software installed, EasyVista measures how it is actually used: how long, boot frequency, etc. EasyVista Usage provides a list of workstations and hardware by usage levels. The results enable you to optimise your license management policy, identify which software you re not using and which can be redeployed to save buying too many licenses. SAM EasyVista Asset Management helps companies ensure they are compliant with their software licenses and prevents legal risks of piracy. It enables them to control costs, avoid overbuying of licenses, deliver better software control and reduces the risks of virus infection and hacking. Discovery EasyVista Discovery is one of the only solutions on the market which includes the automated native creation of resource inventories.

6 EasyVista TM IT Financial Management & IT Project Management EasyVista ITFM & ITPM : IT Procurement - Stock - Charge back / show back - IT Cost - Contract Management ITFM ITPM Key features Calculate depreciation or link with the ERP system Manage contracts: maintenance, leasing, finance, telecoms and insurance etc. Manage contract renewals: renewal decisions and expiring alerts EasyVista s IT Financial Management is a solution that extends beyond traditional accounting and budgeting helping IT executives track, manage and control IT costs. EasyVista empowers IT with comprehensive financial management, governance and business intelligence to understand and communicate the business value of delivering customerdriven IT services. Make sound decisions when it comes to cost, quality and the value of the IT services that are delivered. Leverage ITIL best practices and management frameworks to add the dimension of delivered value to traditional accounting tasks ensures that IT organizations evolves from a supply-driven cost centre to a demand-driven provider of IT services and strategic business partner. EasyVista integrates a complete, unified, portfolio view of IT projects and services for project cost visibility, resource planning and project control. With the ability to track and manage in real-time all IT projects and ITIL processes within an intuitive, easily customizable application, organizations drive real time benefits of improved collaboration while reducing project management costs and risks. EasyVista leverages EasyVista Neo TM by integrating complete project management functionality, ITIL processes, and realtime reporting and analytics to enable faster deployment, higher user adoption and rapid return on investment. Key features Project identification and description: deadline, budget, and resources Project planning and resource allocation: gantt chart Project portfolio: graphical control of budget, deadline, workload and progress Manage budget impact of contracts running over more than one financial year. Out of the box alerts on missed deadline or potential misses.

7 EasyVista TM Organization Service Management EasyVista OSM: Human Resources - Facilities Management - Customer Service Organizational Service Management delivers key business functions transformational applications and services that are integrated into the business workflow. Many services exist in organisations today, but they are regularly manual forms that are disconnected from the business and require separate approvals processes, usually through the ERP system or . Then there is a different provisioning process and so on. Its all very Analogue. The company Intranet has become the dumping ground of fragmented processes and documents. The approvals, budgeting, notifications, SLA etc, for new hire is transformed into a digital experience that can be reported upon, and therefore measured improved and automated. HR looks great New employee s are impressed The business sees efficiency gains And IT gets the kudos Enter a digital experience that makes life better for all. The customer, the department, the finance team and of course, IT. A range of workflows and templates have been build for you and are available in every EasyVista Licence, no matter the size. We have developed applications and workflows in the areas of: HR Management Facilities Management Customer Management Imagine delivering HR as a service that allows the New Hire process to be fully integrated, sending requests for new office space allocation to facilities, a car park pass, an office pass, an , ERP, SF.com account, a new computer, even book the 1:1 intro meetings with key staff and notify the candidate of joining instructions and your progress on setting them up as an employee to their private account before they even join.

8 Our offices EasyVista USA (USA HQ) 3 Columbus Circle 15th Floor, Suite 1532 New York, NY Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista Cambridge 185 Alewife Brook Parkway Suite #410 Cambridge, MA Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista San Francisco 71 Stevenson Street Suite 400 San Francisco, CA Phone: +1 (888) EZV ITSM EasyVista Dallas Preston Road Suite 550 Dallas, TX Phone: +1 (888) EZV ITSM EasyVista Canada Logiciels EasyVista Inc 2001 McGill College Avenue Montreal, QC, H3A 3P9 Phone: EasyVista France (EMEA HQ) Immeuble Horizon 10, Allée Bienvenue Noisy-le-Grand Cedex France Phone: Fax: EasyVista United Kingdom Ashridge Business Centre - Berkhamsted House 121 High Street Berkhamsted HP4 2DJ UK Phone: Fax: EasyVista Germany Maximilianstraße München Germany Phone: Fax: EasyVista Spain Avenida de la Industria N 4 Edif. 3-2 B Alcobendas Spain Phone: Fax: EasyVista Portugal Rua Rodrigo da Fonseca, Lisboa Portugal Phone: Fax: EasyVista Italy Via Gadames, Milano (MI) Phone: Fax: About EasyVista: EasyVista Inc., a leading provider of Cloud based IT Service, IT Asset and Organizational Service Management solutions. The company serves customers in every vertical sector and has a direct presence around the world with offices in the United States, Canada, France, UK, Germany, Italy, Spain and Portugal. With Tier 1, multi-lingual support and Network Operation Centers worldwide, our award winning Cloud based approach and unique IT Service fabric, EasyVista Neo allows companies to transform IT Operations Management for 21st Century IT. Our mission is to empower organizations to streamline and simplify the management and control of in-house, out-sourced and Cloud based IT. We are the broker of IT Service and Support for New IT. easyvista.com