Can you catch a ride on the Enterprise Service Bus? Cutting through Technology Jargon

Transcription

1 Can you catch a ride on the Enterprise Service Bus? Cutting through Technology Jargon

2 Say What??? Not an IT project, but a Business Process project Don t have to be an IT specialist to manage a 311 program Some IT folks are better than others with translating complex technology into plain English, without making you feel like a dodo. If you have IT support, why do you need to know the jargon?

3 Do you remember the first time you sat down with your development team? Me on the outside Me on the inside

4 Creating a Glossary for Technical Jargon and Acronyms 1. Assign a scribe for all meetings with development and technical teams. 2. Speak up! If you don t know what it means, ask 3. Keep a log of all unknown acronyms and technical terms 4. Ask your IT Team to help!

5 1.BPR a) Baby Penguins Rock!

6 1.BPR a) Baby Penguins Rock! b) Buyer Performance Report

7 1.BPR a) Baby Penguins Rock! b) Buyer Performance Report Business Process Re-engineering: Changing business processes dramatically in an attempt to increase efficacy and efficiency of a service

8 2. Clearing your Cache a) Going shopping on payday $$

9 2. Clearing your Cache a) Going shopping on payday $$ b) Wiping out your savings account on a trip to the Bahamas

10 2. Clearing your Cache a) Going shopping on payday $$ b) Wiping out your savings account on a trip to the Bahamas Helps to fix pages that freeze or don't finish loading, outdated pages with old content, or online applications (like games) that don't respond.

11 3. EUA a) Estados Unidos de América

12 3. EUA a) Estados Unidos de América b) Extremely Unhappy Agitators

13 3. EUA a) Estados Unidos de América b) Extremely Unhappy Agitators End User Adoption: Assessment of business impact of new call center and new business processes on existing agency/department call center operations; includes development and execution of change management plans to help make transition smooth and effective.

14 4. GIGO a) Get In and Get Out

15 4. GIGO a) Get In and Get Out b) Like Gigi, but with an O

16 4. GIGO a) Get In and Get Out b) Like Gigi, but with an O Garbage In/Garbage Out: Computer industry axiom signifying that no matter how sophisticated an information processing system is, the quality (accuracy, completeness, relevance, timeliness, etc) of the information coming out of it cannot be better than the quality of the information that went in.

17 5. Plain Vanilla a) Your favorite ice cream flavor

18 5. Plain Vanilla a) Your favorite ice cream flavor b) Cheaper than pure Madagascar vanilla

19 5. Plain Vanilla a) Your favorite ice cream flavor b) Cheaper than pure Madagascar vanilla Using software without customization, with just the features and nomenclature the system has off the shelf (also Out of the Box)

20 4. PICNIC a) You spread out a blanket at the park and eat some lunch

21 4. PICNIC a) You spread out a blanket at the park and eat some lunch b) What you say after a long day..(wow, that was no PICNIC!)

22 4. PICNIC o You spread out a blanket at the park and eat some lunch o What you say after a long day..(wow, that was no PICNIC!) Problem in chair, not in computer

23 and no, You cannot catch a ride on the Enterprise Service Bus Enterprise Service Bus (EBS): An enterprise service bus (ESB) is a software architecture model used for designing and implementing communication between mutually interacting software applications in a service-oriented architecture (SOA).