Introduction. Enterprises seeking to select a solution for WCM. Understand what s new in the WCM market.

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1 Vendor Landscape: Web Content Management If content management is more important than user experience this is the product for you., Inc. Is a global leader in providing IT research and advice. Info-Tech s products and services combine actionable insight and relevant advice with ready-to-use and templates that cover the full spectrum of IT concerns Inc. 1

2 Introduction Organizations looking for pure web content management (WCM) rather than marketing should look to open source products and developer communities. This Research Is Designed For: Enterprises seeking to select a solution for WCM. Organizations WCM use case may include: Mid-sized organizations that need to effectively create and support web content. CIOs and IT departments that are looking to put content development and management into the hands of marketing. Organizations that are seeking to incorporate and manage user-generated content on their website. This Research Will Help You: Understand what s new in the WCM market. Evaluate WCM vendors and products for your enterprise needs. Determine which products are most appropriate for particular use cases and scenarios. Info-Tech Insight Web Content Management is about the of content and IT enabling marketing to take control of the creation and management of web content. Web Experience Management (WEM) is about engaging website visitors and creating a personal experience tailored to each visitor s individual needs and preferences. See Info-Tech s Vendor Landscape: Web Experience Management for more information. 2

3 Executive Summary Info-Tech evaluated 14 competitors in the WCM market, including the following notable performers: Champions: OpenText, the updated UI and upcoming cloud version keep this product on top. Sitecore, the most complete.net WCM product, also has an easy upgrade path to a WEM platform. Ektron, a focused WCM product that allows client flexibility for add-ons. Bridgeline, an excellent e-commerce product that can be used for other use cases as well. Drupal, the maturation of this product makes it competitive with commercial products. DNN, with top of line social and content management features. Value Award: DNN, the commercial product has many experience management features at a lower price. Trend Setter Award: Drupal, the quality of this open source product is disrupting the WCM market. Info-Tech Insight 1. Commercial WCM is losing the lead over open source: The quality of the open source WCM products is very high. Vendors are focusing on UI and marketing as the key business case. 2. WCM is losing the focus on C : A key concern with commercial products is the lack of content management within the core product. Many require you to buy additional modules. 3. Decide between paying for the website and paying for the application: Open source is free like puppies. Organizations without the internal expertise should consider their ability to maintain and optimize the website as part of their choice between open source and commercial. 3

4 Market Overview How it got here WCM grew out of the need for enterprises to manage branding issues that arise with multiple related websites. WCM quickly became a tool to free IT from constantly changing websites at the level of coding. The move to consolidate the marketing features with the content management has muddied the WCM field. This combined with the maturity of the large open source community has changed the business value of paying for the WCM application. Legacy websites are increasingly being updated to account for new such as Cascading Style Sheets, and HTML5 has made many vendors re-tool their offerings. The ever-evolving consumer device market has forced vendors to add a level of flexibility into their WCM software for both website templates and the content. Where it s going The WCM market and Web Experience Management (WEM) market are quickly converging. WCM will soon be a module of the WEM market. For additional WEM insights look to Info-Tech s Vendor Landscape: Web Experience Management. The convergence of marketing and content management features at all spend levels is changing the basic definition of WCM. The increased similarity between WEM and WCM vendors will change the decision from a feature-based choice to a cost one. The content management aspect is no longer an area of innovation for commercial WCM. If your goal is to enhance management of website content, invest in a web developer and use open source WCM products. As the market evolves, capabilities that were once cutting edge become default and new functionality becomes differentiating. Version control for content has become a Table Stakes capability and should no longer be used to differentiate solutions. Instead, focus on advanced features such as cloud deployment capabilities, support for social channels, and overall usability to get the best fit for your requirements. 4

5 Web Content Management Vendor selection / knock-out criteria: market share, mind share, and platform coverage 1 of 2 Organizations now require WCM systems to be capable of delivering content across devices and to support cloud deployment. Vendors included in the Vendor Landscape all provide solutions that are moving in the direction of these key trends. For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among small to mid-sized enterprises in the Info- Tech community. Included in this Vendor Landscape: Adobe. Refocusing on its history in publishing to produce a digital publishing centered suite. Bridgeline. A.NET platform with a large client population amongst online retailers. DNN. An open source web content management system based on Microsoft.NET, DotNetNuke powers more than 700,000 websites worldwide. Drupal. As an open source product, Drupal Gardens from Acquia can deliver enterprise-level solutions for a fraction of the cost. Ektron. One of the original.net WCM systems, Ektron is focused on product development and adopting an agile process. EPiServer. Based on a Microsoft.NET platform, EPiServer has a strong e-commerce offering. 5

6 Web Content Management Vendor selection / knock-out criteria: market share, mind share, and platform coverage 2 of 2 Vendors in this landscape provide flexible deployment solutions and have the ability to integrate with some related technologies, such as enterprise content management systems. For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among small to mid-sized enterprises in the Info- Tech community. Included in this Vendor Landscape: Joomla! Supported by a thriving developer community and with the availability of multiple extensions, Joomla! is an open source WCM product that works. Kentico. Positioned as a global mid-market player, Kentico offers a flexible product at an affordable cost. Liferay. The maker of portal and content management systems has embedded WCM capabilities into the system. MS SharePoint. Often used for internal collaboration, SharePoint is an at-hand tool for many enterprises. OpenText. With a strong history in records management and growth through the acquisitions of RedDot and Vignette, OpenText provides a flexible solution that can be tailored to the needs of any organization. Orchard. New open source WCM product. Widely regarded for its new MVC-based architecture. Small, but dedicated developer community. Umbraco. ASP.NET open source product. Umbraco has a large and diverse community of code providers. Sitecore. Backed by one of the largest research and development teams in the industry, Sitecore is dedicated to providing a comprehensive product that meets the needs of marketers. 6

7 WCM criteria & weighting factors Product Evaluation Criteria Criteria Weighting: Features The solution provides basic and advanced feature/functionality. Features 25% 15% Usability Usability The solution s dashboard and reporting are intuitive and easy to use. 30% Affordability The three year TCO of the solution is economical. Architecture 30% Affordability Architecture The method of the solution aligns with what is expected within the space. Product 40% Vendor Evaluation Criteria Viability Vendor is profitable, knowledgeable, and will be around for the long-term. 60% Strategy Reach Vendor is committed to the space and has a future product and portfolio roadmap. Vendor offers global coverage and is able to sell and provide post-sales support. Viability Vendor 20% 25% Strategy Channel Vendor channel strategy is appropriate and the channels themselves are strong. 35% 20% Channel Reach 7

8 The Info-Tech WCM Vendor Landscape The Zones of the Landscape Champions receive high scores for most evaluation criteria and offer excellent value. They have a strong market presence and are usually the trend setters for the industry. The Info-Tech WCM Vendor Landscape: Market Pillars are established players with very strong vendor credentials, but with more average product scores. Kentico DNN Ektron Innovators have demonstrated innovative product strengths that act as their competitive advantage in appealing to niche segments of the market. Emerging Players are comparatively newer vendors who are starting to gain a foothold in the marketplace. They balance product and vendor attributes, though score lower relative to market Champions. Orchard EPiServer Umbraco Liferay Drupal Bridgeline Microsoft OpenText Sitecore Adobe Joomla! For an explanation of how the Info-Tech Vendor Landscape is created, see Information Presentation Vendor Landscape in the Appendix. 8

9 Microsoft-centric IT shops should focus on these.net providers Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel Microsoft Ektron Bridgeline Kentico EPiServer Sitecore DNN Umbraco Orchard Legend =Exemplary =Good =Adequate =Inadequate =Poor *The vendor declined to provide pricing and publically available pricing could not be found For an explanation of how the Info-Tech Harvey Balls are calculated, see Information Presentation Criteria Scores (Harvey Balls) in the Appendix. 9

10 Enterprises with a wide array of content management needs should focus on these vendors Product Vendor 1234 Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel OpenText Adobe* Liferay Joomla! Drupal Legend =Exemplary =Good =Adequate =Inadequate =Poor *The vendor declined to provide pricing and publically available pricing could not be found For an explanation of how the Info-Tech Harvey Balls are calculated, see Information Presentation Criteria Scores (Harvey Balls) in the Appendix. 10

11 The Info-Tech WCM Value Index What is a Value Score? The Value Score indexes each vendor s product offering and business strength relative to their price point. It does not indicate vendor ranking. Vendors that score high offer more bangfor-the-buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower. Champion On a relative basis, DNN maintained the highest Info-Tech Value Score TM of the vendor group. Vendors were indexed against DNN s performance to provide a complete, relative view of their product offerings. Average Score: 71 Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes *The vendor declined to provide pricing and publically available pricing could not be found. For an explanation of how Price is determined, see Information Presentation Price Evaluation in the Appendix. For an explanation of how the Info-Tech Value Index is calculated, see Information Presentation Value Index in the Appendix. 11

12 Table Stakes represent the minimum standard; without these, a product doesn t even get reviewed Feature Automated content creation Website templates Separate editor and administrator Content repository The Table Stakes What it is: The ability to create and edit text in place and automatically push content to related pages. Pre-formatted templates that allow the user to simply add text and images. Role-based settings to define privileges for editing and accepting changes to content. A repository of content (images, text) directly associated with the WCM. What Does This Mean? The products assessed in this Vendor Landscape TM meet, at the very least, the requirements outlined as Table Stakes. Many of the vendors go above and beyond the outlined Table Stakes, some even do so in multiple categories. This section aims to highlight the products capabilities in excess of the criteria listed here. If Table Stakes are all you need from your web content management solution, the only true differentiator for the organization is price. Otherwise, dig deeper to find the best price to value for your needs. 12

13 Advanced Features are the capabilities that allow for granular market differentiation Scoring Methodology Info-Tech scored each vendor s features offering as a summation of their individual scores across the listed advanced features. Vendors were given 1 point for each feature the product inherently provided. All categories were scored on a more granular scale with vendors receiving half points. Feature Marketing Cloud deployment Mobile Content Support for social channels Automated digital asset management Available add-ins/ App store Collaboration features for administrators Advanced Features What we looked for: Marketing and APIs, integrations for existing marketing. Integrated cloud management, microsite creation, cloud deployment options. How content is delivered to mobile devices: native apps, responsive design, hybrid, etc. Video, streaming vs. download, SDNs, CDNs. Integration with major social sites (e.g. LinkedIn, Facebook, Twitter). The ability to automate content control features such as version control asset tracking across sites. The size and depth of the partner network to cover outside of the core WCM needs. Social for contributors in disparate geographical locations. Moderation Interoperability The available for moderating community features. Classification and integration of ECM metadata fields. For an explanation of how Advanced Features are determined, see Information Presentation Feature Ranks (Stop Lights) in the Appendix. 13

14 Each of these ASP.NET WCM vendors offer a different feature set; concentrate on what your organization needs Evaluated Features Marketing Cloud deployment Mobile Content Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Microsoft Ektron Bridgeline Kentico EPiServer Sitecore DNN Umbraco Orchard Legend =Feature fully present =Feature partially present/pending =Feature Absent For an explanation of how Advanced Features are determined, see Information Presentation Feature Ranks (Stop Lights) in the Appendix. 14

15 These vendors have additional content management products. For WCM, concentrate on what your organization needs Evaluated Features Marketing Cloud deployment Mobile Content Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability OpenText Adobe Liferay Joomla! Drupal Legend =Feature fully present =Feature partially present/pending =Feature Absent For an explanation of how Advanced Features are determined, see Information Presentation Feature Ranks (Stop Lights) in the Appendix. 15

16 Websites with high video content require a WCM solution that is capable of optimizing video Media-based organizations must select a WCM solution that can deliver video content to a variety of devices Video driven sites Why Scenarios? Exemplary Performers Adobe s long history in video publishing and the addition of Scene7 will provide top line support for multi-media websites. In reviewing the products included in each Vendor Landscape TM, certain use-cases come to the forefront. Whether those use-cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, Info- Tech recognizes those use-cases as Scenarios, and calls attention to them where they exist. Ektron s cloud manager brings scalability to websites. This, in conjunction with the analytics for tracking video watches and abandon rates, provides sites with very good for using video for client interactions. The out-of-the-box connectors for either Akamai or Brightcove provide easy CDN connection. For an explanation of how Scenarios are determined, see Information Presentation Scenarios in the Appendix. 16

17 With the growth of online shopping, retail organizations require a WCM solution with a strong e-commerce platform Organizations that are selling products online need a solution that can do e-cataloguing and dynamically provide relevant content to customers. 1 Exemplary Performers 2 E-retailing 3 Why Scenarios? In reviewing the products included in each Vendor Landscape TM, certain use-cases come to the forefront. Whether those use-cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, Info- Tech recognizes those use-cases as Scenarios, and calls attention to them where they exist. Kentico provides out-of-the-box e-commerce features as well as standard connections to many different ERP vendors. The acquisition of the e-commerce solution Mediachase gives EPiServer a strong retail solution to pair with its burgeoning analytics functionality. Particularly good at supporting retail sites through its UPS partnership. The distributed subscription model provides excellent value for franchised retail outlets. For an explanation of how Scenarios are determined, see Information Presentation Scenarios in the Appendix. 17

18 With the growth of social sites and user-generated content, it is important to have a WCM that can support collaboration Organizations that are community-based and require external user input need a solution capable of publishing and monitoring user comments Community-based Exemplary Performers Drupal not only is a WCM product, but has a collaboration product that is highly rated for community collaboration and activity streams. Why Scenarios? In reviewing the products included in each Vendor Landscape TM, certain use-cases come to the forefront. Whether those use-cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, Info- Tech recognizes those use-cases as Scenarios, and calls attention to them where they exist. DNN is focused on providing meaningful social interactions for client websites through a wide set of. Liferay is a portal first, complete with community features. All of these features are fully available to the WCM module. For an explanation of how Scenarios are determined, see Information Presentation Scenarios in the Appendix. 18

19 OpenText delivers a user-friendly solution for content management Champion Product: Employees: Headquarters: Website: Founded: Presence: Endpoint OpenText Security Web Site & Data Protection Management 11 1,200+ 5,200 Abingdon, Waterloo, Canada UK Sophos.com opentext.com Privately NASDAQ: Held OTEX; TSX: OTC 3 year TCO for this solution falls into pricing tier 6, between $100,000 and $250,000 $1 $2.5M+ Pricing provided by vendor Overview Founded in 1991, OpenText now has more than 50,000 clients worldwide. OpenText delivers solutions for mid-market and enterprise-level organizations. Strengths OpenText supports multiple languages and comes with a translation editor that can convert content for multilingual sites. The solution also integrates the use of external translators into the workflow. An asset manager is embedded into the solution and includes an audit trail of the content manager and draft history. The updated UI and use of HTML5-based overlay provide a simple, mobile-ready, content editing experience. Challenges Requires additional modules to monitor content published to social channels and to make sure that accountability is maintained. While integrating other OpenText products is easy, integrating third-party applications is not straightforward. 19

20 OpenText has excellent metadata creation and search functionality with semantic navigation capabilities Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See Information Presentation Diagram for explanation. WCM Testing integration Capabilities points Content repository WCM core product Social Partner based Scaling Value Index Backend services 27 Features 12th out of 14 Marketing Cloud deployment Mobile Content Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: The RedDot and Vignette origins of Web Site Management 11 provide excellent for geographically dispersed website management. In addition, OpenText s acquisition of Nstein has improved its taxonomy management. 20

21 Excellent product for retailer websites needing integrated e-commerce Champion Product: Employees: Headquarters: Website: Founded: Presence: iapps V5.0 ~210 Burlington, MA bridgelinedigital.com 2000 NASDAQ:BLIN 3 year TCO for this solution falls into pricing tier 5, between $50,000 and $100,000 Overview Bridgeline originated in 2000 as a service and consulting firm for.net WCM products. iapps has evolved into a strong e-commerce solution and it is recognized by UPS as a partner. Strengths Integration of ISYS search engine gives a robust search feature to all iapps websites. Partnership with UPS gives Bridgeline a novel and important tool for online shopping sites. The layered application architecture and partnerships with Brightcove and Akamai make Bridgeline very extensible and scalable out-of-the-box. Challenges Content rich dynamic sites are difficult when compared to competitors. The workflow, while easy to use, has a unique method to start a new process. $1 $2.5M+ Pricing provided by vendor 21

22 Cloud-built architecture and wide array of APIs to integrate plug-ins makes iapps a strong entrant into the WCM VL Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See Information Presentation Diagram for explanation. WCM Testing integration Capabilities points Content repository WCM core product Social Partner based Scaling Value Index Backend services 70 Features 9th out of 14 Marketing Cloud deployment Mobile Content Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: iapps is not as complete a website management tool as other Champions, but it will excel in e- commerce and franchise use cases. 22

23 With social channel support and mobile, Sitecore has a compelling and extensible WCM offering Champion Product: Employees: Headquarters: Website: Founded: Presence: Endpoint Sitecore CMS Security 6 & Data Protection ,200+ Copenhagen, Denmark Abingdon, sitecore.net UK Sophos.com N/A Privately Held 3 year TCO for this solution falls into pricing tier 6, between $100,000 and $250,000 $1 $2.5M+ Pricing provided by vendor Overview Sitecore offers an enterprise-level solution and is currently experiencing global growth. It focuses exclusively on marketing problems, with solutions built on Microsoft s.net platform. Strengths Sitecore is rapidly evolving its social to lead customer demand. It ensures that these enhancements can be integrated into existing Sitecore deployments. The Social Connect module allows content to be created centrally and published out to various external social sites. Sitecore s app store provides easy access to Sitecore and partner extensions for a variety of potential use cases. Challenges For organizations looking for only WCM this product is expensive. The Azure-based cloud offering is still relatively new, and consumption-based pricing has yet to be determined. Sitecore is, however, very committed to working with Microsoft on fully developing Azure capabilities. 23

24 Sitecore s App Center marketplace enables additional functionality to be added to the product as needed Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. Content repository WCM Testing integration Capabilities points WCM core product Social Partner based Scaling Value Index Backend services 13 13th out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Sitecore is an extensible solution that can flexibly expand to meet the needs of your organization. It offers a compelling product for e-commerce organizations. 24

25 With deep open source roots, DNN provides a customizable solution Champion Product: Employees: Headquarters: Website: Founded: Presence: Endpoint DNN Evoq Security Content & Data Protection 70 1,200+ San Mateo, CA Abingdon, dnnsoftware.com UK Sophos.com N/A Privately Held 3 year TCO for this solution falls into pricing tier 2, between $2,500 and $10,000 $1 $2.5M+ Pricing provided by vendor Overview DNN has deep open source roots and operates with a commercial open source model. DNN is the new branding of DotNetNuke as a company. The Evoq product line is the WCM platform. Strengths With over 10,000 commercial apps available for download from an online store, DNN offers a flexible and customizable solution. Mobile device detection enables content to be dynamically rearranged, optimizing page rendering and navigation for mobile browsers. DNN offers a strong social platform at a mid-market price point. It supports collaboration and the building of both internal and external social communities. Challenges Hosting requirements for DNN require ASP.NET 3.5 SP1 or higher and SQL Server 2005 or higher. The solution does not provide best practices for the creation of metadata or have the ability to import metadata from external sources. 25

26 DNN Evoq has improved social and scalability as part of its rebranding Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. WCM Testing integration Capabilities points WCM core product Content repository Social Partner based Value Index Backend services Scaling 100 1st out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: DNN provides excellent value at a low price point. It is a solid tool for community-based sites looking to personalize content and modernize look and feel. 26

27 Ektron continues to improve its platform Champion Product: Employees: Headquarters: Website: Founded: Presence: Endpoint Ektron 9 Security & Data Protection ~225 1,200+ Nashua, NH Abingdon, ektron.com UK Sophos.com N/A Privately Held 3 year TCO for this solution falls into pricing tier 4, between $25,000 and $50,000 $1 $2.5M+ Pricing provided by vendor Overview Ektron was founded in 1998 and is built on a.net platform. Ektron currently has over 3,700 customers and 12,000 public facing websites. Strengths Ektron has invested heavily in revamping its product. Version 9 builds on the 8.6 updates focusing on UI and workflow. Administrative users have a personal Smart Dashboard. It s a customizable dashboard that acts as a portal to content management activities and provides access to multiple reports. Organizations with SharePoint can extend it using Ektron with full versioning between SharePoint and Ektron. Challenges Ektron does not support the ability to import metadata from external sources or suggest terms to improve metadata creation. The WCM core is not the easiest to integrate into, this requires the full WEM product and the Digital hub module. Full dynamic content management across devices is less automated when compared to competitors. 27

28 Ektron has integrated solid marketing into their solution, but does little to assist in the creation of useful metadata Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. WCM Testing integration Capabilities points Content repository WCM core product Social Partner based Scaling Value Index Backend services 79 7th out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Ektron has quickly updated and enhanced its product from last year. Ektron s solution is competitively priced and should be considered for any.net house. 28

29 Drupal is the most enterprise ready of all open source products Champion Product: Employees: Headquarters: Website: Founded: Presence: Drupal Burlington, MA drupal.org 1999 N/A 3 year TCO for this solution falls into pricing tier 1, less than $2,500 $1 $2.5M+ Pricing provided by vendor Overview Drupal is an open source CMS developed and maintained by a community of 630,000+ users and developers. Acquia provides support for direction, hosting, and value-added application services. Strengths Drupal takes a best of breed approach to its product. It provides APIs for connections and services, allowing functionalities to be added and developed based on specific needs. Social collaboration has been a strong focus for Drupal from its creation. It can tie into external social sites as well as support user-generated content. The large community gives a huge FAQ and consulting services are available for enterprise support. Challenges Drupal is not as intuitive to use as other products and will require some developer expertise to ensure that all components run smoothly. The cost of a Drupal site depends on the number of developers in your region. The content editor lacks the ability to create or edit content directly in the preview page. Updates to the content editing capabilities are expected to take place in August

30 Drupal is a flexible and affordable solution, but will likely require developer assistance Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. WCM Testing integration Capabilities points WCM core product Content repository Partner based Social Scaling Value Index Backend services 97 2nd out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Drupal will require a developer and dedicated host to ensure proper functioning for most organizations. 30

31 Adobe s focus is on enabling digital publishing and experiences Market Pillar Product: Employees: Headquarters: Website: Founded: Presence: Adobe Experience Manager 9,963 San Jose, CA adobe.com 1982 NASDAQ: ADBE The vendor declined to provide pricing, and publicly available pricing could not be found $1 $2.5M+ Overview Adobe has a long history in web development and management solutions. With the acquisition of Omniture, Inc. in 2009, and Day Software in 2010, Adobe provides a robust WCM solution. Strengths Adobe Experience Manager (AEM) has the ability to rapidly create new landing pages by simply dropping in a static HTML design. Adobe provides an excellent cloud management platform for multiple cloud providers. It enables the quick provisioning of resources allowing marketers to launch new campaigns or micro-sites. The integration with Adobe s other products provides advanced asset management and SEO optimization to users. Challenges The lack of a third-party plug-in market limits the flexibility of organizations looking to control costs. AEM s separation of some editing and administrative functions may prove tedious for organizations with small WCM groups. Although Google Analytics can be integrated, adding more robust analytics from Adobe will require additional licenses. 31

32 AEM is a feature-rich product; all that is lacking is the ability to monitor user-generated comments Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. Content repository WCM Testing integration Capabilities points WCM core product Social Partner based Value Index N/A The vendor declined to provide pricing, and publicly available pricing could not be found Marketing Cloud deployment Mobile Backend services Content Features Social channels DAM Scaling Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: AEM (CQ plus Scene7) is a high quality tool that is an excellent choice for mid-large enterprises looking to increase the marketability and user experience of their website. 32

33 SharePoint 2013 relieves the cost, but is still not competitive with potential.net competitors Market Pillar Product: Employees: Headquarters: Website: Founded: Presence: SharePoint 2013 ~90,000 Redmond, WA sharepoint.microsoft.com 1975 NASDAQ: MSFT 3 year TCO for this solution falls into pricing tier 6, between $100,000 and $250,000 $1 $2.5M+ Pricing solicited from public sources Overview SharePoint is a strong solution for intranets and collaboration. It is relatively feature-poor compared to other.net solutions. Strengths The new pricing for 2013 makes SharePoint cost competitive with other WCM products. SharePoint provides multilingual support for site components, including site headings and menus. SharePoint s real strength is collaboration, both within companies and between business partners. Challenges SharePoint has limited options when compared to competitors for publishing dynamic content to websites. Additional are available from Microsoft partners. Lack of basic A/B testing limits the usefulness of SharePoint for most organizations. Advanced functionality generally requires custom development or the assistance of a Microsoft partner. 33

34 SharePoint is a good product for internal collaboration, but lacks core features for effective web content management Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. WCM Testing integration Capabilities points WCM core product Content repository Partner based Social Value Index Backend services Scaling 87 3rd out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Microsoft shops should look to other.net WCM solutions to extend internal SharePoint repositories for WCM use. 34

35 Kentico provides a flexible, user-friendly solution for the global mid-market Innovator Product: Employees: Headquarters: Website: Founded: Presence: Endpoint Kentico EMS Security 7 & Data Protection 120 1,200+ Brno, Czech Republic Abingdon, kentico.com UK Sophos.com N/A Privately Held 3 year TCO for this solution falls into pricing tier 3, between $10,000 and $25,000 Overview Kentico is a global mid-market player with more than 1,200 partners in 80 countries. Kentico CMS is on ASP.NET architecture. It added a SaaS offering, Kentico EMS+, in June Strengths Kentico offers robust analytics. Marketing is able to set campaign goals, measure the level of success being achieved, and make informed changes to the website accordingly. Several advanced features, including A/B and MVT testing, lead scoring, and personalization, are designed to be easy for nontechnical users to operate. Kentico provides flexible deployment options, including onpremise, cloud, hybrid, perpetual, or SaaS. Challenges While Kentico does offer multiple deployment options, it is unable to quickly launch micro-sites or support external collaboration. Dynamic content is getting better, but does not have the width of options of some vendors in this space. $1 $2.5M+ Pricing provided by vendor 35

36 Core WCM functions are very good, but mobile and social channels are still a work in progress Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. Content repository WCM Testing integration Capabilities points WCM core product Social Scaling Partner based Value Index Backend services 87 3rd out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Kentico is a strong choice for.net shops looking to test and expand into using analytics on their websites. 36

37 EPiServer offers a flexible product for online retailers and e- commerce sites Innovator Product: Employees: Headquarters: Website: Founded: Presence: EPiServer 7 ~230 Stockholm, Sweden episerver.com 1994 N/A 3 year TCO for this solution falls into pricing tier 5, between $50,000 and $100,000 Overview Founded in 1994, EPiServer currently has over 630 partners, operating in 30 countries. EPiServer is a robust.net e-commerce WCM, making it a solution worth considering for.net shops. Strengths EPiServer supports strong social integration. It is steadily enhancing this with an integrated analytics engine. EPiServer s Commerce solution has the ability to connect with existing ERP and CRM systems. With a MobileCenter App for iphone and ipad, EPiServer optimizes the of content for tablet browsers and usage patterns. It also offers an ipad app that automatically updates when the device is online. Challenges The potential cost of adding on cloud services to existing licenses is difficult to project. Design and of the site requires an implementation project. $1 $2.5M+ Pricing provided by vendor 37

38 EPiServer provides flexible cloud deployment options, but lacks in terms of supporting collaboration features Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. WCM Testing integration Capabilities points WCM core product Content repository Partner based Social Scaling Value Index Backend services 62 10th out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: EPiServer is a good choice for.net shops looking to expand or implement an e-commerce website. 38

39 Organizations with integrated portals and websites should consider Liferay first Emerging Player Product: Employees: Headquarters: Website: Founded: Presence: Liferay Portal EE N/A Los Angeles, CA liferay.com Incorporated 2004 N/A 3 year TCO for this solution falls into pricing tier 5, between $50,000 and $100,000 $1 $2.5M+ Pricing provided by vendor Overview Liferay provides both open source and enterprise intranet portal products. Liferay Portal was founded as a open source solution in 2000 and is in wide use in the enterprise space. Strengths The workflow and analytics are very robust and can enable many advanced features that are not native to the application. Strategic partnership with TIBCO, a middleware and collaboration platform provider, gives Liferay a huge number of connectors for its portal product. The content management and basic analytics for content are very flexible and granular. Challenges Text editing is very crude compared to competitors offerings; it will be updated in the next version. Scaling Liferay sites requires the addition of new servers and may prove difficult to anticipate demands. Liferay s strength is internal portals; some organizations will find supporting dynamic, customer-facing websites challenging with Liferay. 39

40 Liferay can serve as a WCM, but its key use is as an internal portal Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. WCM Testing integration Capabilities points Content repository WCM core product Social Partner based Scaling Value Index Backend services 58 11th out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Organizations using Liferay as an internal portal will find value in the WCM features and their own internal knowledgebase. 40

41 As an open-source WCM product, Joomla! s strongest feature is its devoted developer community Emerging Player Product: Employees: Headquarters: Website: Founded: Presence: Joomla! 2.5 N/A Virtual joomla.org 2005 N/A 3 year TCO for this solution falls into pricing tier 1, less than $2,500 Overview Joomla! is an open-source WCM solution. While it has no paid employees, there are over 225,000 registered developers and 3,000 individuals that have contributed to the development of the core codebase. Strengths Joomla! has established a schedule for new releases, which occurs every six months. The product supports 65 languages and is used worldwide, with large market shares in Asia and Europe. There are almost 10,000 extensions available from the developer community, allowing the product to be tailored to specific needs. Joomla! s user community is its core strength and a strong resource for product support. Challenges Joomla s core does not integrate with external social sites or provide robust analytics for marketing. However, there are extensions available that do. $1 $2.5M+ Pricing provided by vendor 41

42 Joomla! offers many product extensions, but will require development expertise Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. Content repository WCM Testing integration Capabilities points WCM core product Partner based Social Scaling Value Index Backend services 81 6th out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Joomla! is a great product for organizations with budget constraints. It is a flexible solution with numerous extensions available for custom tailoring. 42

43 Umbraco caters to the developer community Emerging Player Product: Employees: Headquarters: Website: Founded: Presence: Umbraco 6 N/A Odense, Denmark umbraco.com 2005 N/A 3 year TCO for this solution falls into pricing tier 2, between $2,500 and $10,000 $1 $2.5M+ Pricing solicited from public sources Overview The current.net-only version of Umbraco (V6.X) was released in 2005 (as V2.0). As it has matured, it has followed the Microsoft model and has a series of MVPs and developers to manage the core features. Strengths Core modules are excellent at content management. This tight core allows for easy addition of media management and content networks such as Akamai. In the process of introducing a SaaS version on Microsoft Azure to allow a greater level of extensibility. The small core allows developers to design an organization s website to its specifications. Challenges The UI in V6 is a legacy WebForms view. Version 7 will replace this with a modern look based on AngularJS. The network of certified partners and developers is sparse outside of northern Europe and England. Partners and developers are concentrated regionally in the US and Canada. The lack of feature roadmap is a concern for enterprises. 43

44 In the hands of the right developer Umbraco provides a rich website experience Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. Content repository WCM Testing integration Capabilities points WCM core product Partner based Social Scaling Value Index Backend services 85 5th out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: Umbraco is not a tool that organizations should actively seek out to use themselves. However, Umbraco is a very good WCM product in the hands of the right developer. 44

45 New open source product that provides developers with the to support success Emerging Player Product: Employees: Headquarters: Website: Founded: Presence: Orchard N/A Redmond, WA orchardproject.net 2010 N/A 3 year TCO for this solution falls into pricing tier 3, between $10,000 and $25,000 $1 $2.5M+ Pricing solicited from public sources Overview Started in 2010 as a Microsoft project, it is now separate from Microsoft and community governed. Strengths Orchard s MVC architecture brings scalability and extensibility to a.net platform. The Microsoft roots of this product give it a familiar look and feel to Windows 7 and 8 users. The quality of the modules currently available is very high for such a new product. Challenges Developer expertise is currently in short supply for this new product. Even with deep Microsoft roots, this.net platform brings no integration benefits for SharePoint users. Content governance within the core WCM module is a work in progress. 45

46 Orchard is a developer s tool; organizations without deep.net development practices should look elsewhere Vendor Landscape Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel See See Information appendix for Presentation explanation. Diagram for explanation. Content repository WCM Testing integration Capabilities points WCM core product Partner based Social Scaling Value Index Backend services 78 8th out of 14 Marketing Cloud deployment Mobile Content Features Social channels DAM Apps store/ Plug-ins Collab. for Admins Moderation Interoperability Info-Tech Recommends: This product should be watched closely by organizations willing to employ web developers and digital agencies to implement and maintain their website. 46

47 Identify leading candidates with the Web Content Management Vendor Shortlist Tool The Info-Tech Web Content Management Vendor Shortlist Tool is designed to generate a customized shortlist of vendors based on your key priorities. This tool offers the ability to modify: Overall Vendor vs. Product Weightings Individual product criteria weightings: Features Usability Affordability Architecture Individual vendor criteria weightings: Viability Strategy Reach Channel 47

48 Appendix 1. Vendor Landscape Methodology: Overview 2. Vendor Landscape Methodology: Product Selection & Information Gathering 3. Vendor Landscape Methodology: Scoring 4. Vendor Landscape Methodology: Information Presentation 5. Vendor Landscape Methodology: Fact Check & Publication 6. Product Pricing Scenario 48

49 Vendor Landscape Methodology: Overview Info-Tech s Vendor Landscapes are research materials that review a particular IT market space, evaluating the strengths and abilities of both the products available in that space, as well as the vendors of those products. These materials are created by a team of dedicated analysts operating under the direction of a senior subject matter expert over a period of six weeks. Evaluations weigh selected vendors and their products (collectively solutions ) on the following eight criteria to determine overall standing: Features: The presence of advanced and market-differentiating capabilities. Usability: The intuitiveness, power, and integrated nature of administrative consoles and client software components. Affordability: The three-year total cost of ownership of the solution. Architecture: The degree of integration with the vendor s other, flexibility of deployment, and breadth of platform applicability. Viability: The stability of the company as measured by its history in the market, the size of its client base, and its financial performance. Strategy: The commitment to both the market-space, as well as to the various sized clients (small, mid-sized, and enterprise clients). Reach: The ability of the vendor to support its products on a global scale. Channel: The measure of the size of the vendor s channel partner program, as well as any channel strengthening strategies. Evaluated solutions are plotted on a standard two by two matrix: Champions: Both the product and the vendor receive scores that are above the average score for the evaluated group. Innovators: The product receives a score that is above the average score for the evaluated group, but the vendor receives a score that is below the average score for the evaluated group. Market Pillars: The product receives a score that is below the average score for the evaluated group, but the vendor receives a score that is above the average score for the evaluated group. Emerging Players: Both the product and the vendor receive scores that are below the average score for the evaluated group. Info-Tech s Vendor Landscapes are researched and produced according to a strictly adhered to process that includes the following steps: Vendor/product selection Information gathering Vendor/product scoring Information presentation Fact checking Publication This document outlines how each of these steps is conducted. 49

50 Vendor Landscape Methodology: Vendor/Product Selection & Information Gathering Info-Tech works closely with its client base to solicit guidance in terms of understanding the vendors with whom clients wish to work and the products that they wish evaluated; this demand pool forms the basis of the vendor selection process for Vendor Landscapes. Balancing this demand, Info-Tech also relies upon the deep subject matter expertise and market awareness of its Senior, Lead, and Principle Research Analysts to ensure that appropriate solutions are included in the evaluation. As an aspect of that expertise and awareness, Info-Tech s analysts may, at their discretion, determine the specific capabilities that are required of the products under evaluation, and include in the Vendor Landscape only those solutions that meet all specified requirements. Information on vendors and products is gathered in a number of ways via a number of channels. Initially, a request package is submitted to vendors to solicit information on a broad range of topics. The request package includes: A detailed survey. A pricing scenario (see Vendor Landscape Methodology: Price Evaluation and Pricing Scenario, below). A request for reference clients. A request for a briefing and, where applicable, guided product demonstration. These request packages are distributed approximately twelve weeks prior to the initiation of the actual research project to allow vendors ample time to consolidate the required information and schedule appropriate resources. During the course of the research project, briefings and demonstrations are scheduled (generally for one hour each session, though more time is scheduled as required) to allow the analyst team to discuss the information provided in the survey, validate vendor claims, and gain direct exposure to the evaluated products. Additionally, an end-user survey is circulated to Info-Tech s client base and vendor-supplied reference accounts are interviewed to solicit their feedback on their experiences with the evaluated solutions and with the vendors of those solutions. These materials are supplemented by a thorough review of all product briefs, technical manuals, and publicly available marketing materials about the product, as well as about the vendor itself. Refusal by a vendor to supply completed surveys or submit to participation in briefings and demonstrations does not eliminate a vendor from inclusion in the evaluation. Where analyst and client input has determined that a vendor belongs in a particular evaluation, it will be evaluated as best as possible based on publicly available materials only. As these materials are not as comprehensive as a survey, briefing, and demonstration, the possibility exists that the evaluation may not be as thorough or accurate. Since Info-Tech includes vendors regardless of vendor participation, it is always in the vendor s best interest to participate fully. All information is recorded and catalogued, as required, to facilitate scoring and for future reference. 50

51 Vendor Landscape Methodology: Scoring Once all information has been gathered and evaluated for all vendors and products, the analyst team moves to scoring. All scoring is performed at the same time so as to ensure as much consistency as possible. Each criterion is scored on a ten point scale, though the manner of scoring for criteria differs slightly: Features is scored via Cumulative Scoring Affordability is scored via Scalar Scoring All other criteria are scored via Base5 Scoring In Cumulative Scoring, a single point is assigned to each evaluated feature that is regarded as being fully present, partial points to each feature that is partially present, and zero points to features that are deemed to be absent or unsatisfactory. The assigned points are summed and normalized to a value out of ten. For example, if a particular Vendor Landscape evaluates eight specific features in the Feature Criteria, the summed score out of eight for each evaluated product would be multiplied by 1.25 to yield a value out of ten. In Scalar Scoring, a score of ten is assigned to the lowest cost solution, and a score of one is assigned to the highest cost solution. All other solutions are assigned a mathematically determined score based on their proximity to / distance from these two endpoints. For example, in an evaluation of three solutions, where the middle cost solution is closer to the low end of the pricing scale it will receive a higher score, and where it is closer to the high end of the pricing scale it will receive a lower score; depending on proximity to the high or low price it is entirely possible that it could receive either ten points (if it is very close to the lowest price) or one point (if it is very close to the highest price). Where pricing cannot be determined (vendor does not supply price and public sources do not exist), a score of 0 is automatically assigned. In Base5 scoring a number of sub-criteria are specified for each criterion (for example, Longevity, Market Presence, and Financials are subcriteria of the Viability criterion), and each one is scored on the following scale: 5 - The product/vendor is exemplary in this area (nothing could be done to improve the status). 4 - The product/vendor is good in this area (small changes could be made that would move things to the next level). 3 - The product/vendor is adequate in this area (small changes would make it good, more significant changes required to be exemplary). 2 - The product/vendor is poor in this area (this is a notable weakness and significant work is required). 1 - The product/vendor is terrible/fails in this area (this is a glaring oversight and a serious impediment to adoption). The assigned points are summed and normalized to a value out of ten as explained in Cumulative Scoring above. Scores out of ten, known as Raw scores, are transposed as-is into Info-Tech s Vendor Landscape Shortlist Tool, which automatically determines Vendor Landscape positioning (see Vendor Landscape Methodology: Information Presentation - Vendor Landscape, below), Criteria Score (see Vendor Landscape Methodology: Information Presentation - Criteria Score, below), and Value Index (see Vendor Landscape Methodology: Information Presentation - Value Index, below). 51

52 Vendor Landscape Methodology: Information Presentation Vendor Landscape Info-Tech s Vendor Landscape is a two-by-two matrix that plots solutions based on the combination of Product score and Vendor score. Placement is not determined by absolute score, but instead by relative score. Relative scores are used to ensure a consistent view of information and to minimize dispersion in nascent markets, while enhancing dispersion in commodity markets to allow for quick visual analysis by clients. Relative scores are calculated as follows: 1. Raw scores are transposed into the Info-Tech Vendor Landscape Shortlist Tool (for information on how Raw scores are determined, see Vendor Landscape Methodology: Scoring, above). 2. Each individual criterion Raw score is multiplied by the pre-assigned weighting factor for the Vendor Landscape in question. Weighting factors are determined prior to the evaluation process to eliminate any possibility of bias. Weighting factors are expressed as a percentage such that the sum of the weighting factors for the Vendor criteria (Viability, Strategy, Reach, Channel) is 100% and the sum of the Product criteria (Features, Usability, Affordability, Architecture) is 100%. 3. A sum-product of the weighted Vendor criteria scores and of the weighted Product criteria scores is calculated to yield an overall Vendor score and an overall Product score. 4. Overall Vendor scores are then normalized to a 20 point scale by calculating the arithmetic mean and standard deviation of the pool of Vendor scores. Vendors for whom their overall Vendor score is higher than the arithmetic mean will receive a normalized Vendor score of (exact value determined by how much higher than the arithmetic mean their overall Vendor score is), while vendors for whom their overall Vendor score is lower than the arithmetic mean will receive a normalized Vendor score of between one and ten (exact value determined by how much lower than the arithmetic mean their overall Vendor score is). 5. Overall Product score is normalized to a 20 point scale according to the same process. 6. Normalized scores are plotted on the matrix, with Vendor score being used as the x-axis, and Product score being used as the y-axis. Innovators: solutions with below average Vendor scores and above average Product scores. Emerging Players: solutions with below average Vendor scores and below average Product scores. Vendor Landscape Champions: solutions with above average Vendor scores and above average Product scores. Market Pillars: solutions with above average Vendor scores and below average Product scores. 52

53 Vendor Landscape Methodology: Information Presentation Criteria Scores (Harvey Balls) Info-Tech s Criteria Scores are visual representations of the absolute score assigned to each individual criterion, as well as of the calculated overall Vendor and Product scores. The visual representation used is Harvey Balls. Harvey Balls are calculated as follows: 1. Raw scores are transposed into the Info-Tech Vendor Landscape Shortlist Tool (for information on how Raw scores are determined, see Vendor Landscape Methodology: Scoring, above). 2. Each individual criterion Raw score is multiplied by a pre-assigned weighting factor for the Vendor Landscape in question. Weighting factors are determined prior to the evaluation process, based on the expertise of the Senior or Lead Research Analyst, to eliminate any possibility of bias. Weighting factors are expressed as a percentage, such that the sum of the weighting factors for the Vendor criteria (Viability, Strategy, Reach, Channel) is 100%, and the sum of the Product criteria (Features, Usability, Affordability, Architecture) is 100%. 3. A sum-product of the weighted Vendor criteria scores and of the weighted Product criteria scores is calculated to yield an overall Vendor score and an overall Product score. 4. Both overall Vendor score / overall Product score, as well as individual criterion Raw scores are converted from a scale of one to ten to Harvey Ball scores on a scale of zero to four, where exceptional performance results in a score of four and poor performance results in a score of zero. 5. Harvey Ball scores are converted to Harvey Balls as follows: A score of four becomes a full Harvey Ball. A score of three becomes a three-quarter full Harvey Ball. A score of two becomes a half full Harvey Ball. A score of one becomes a one-quarter full Harvey Ball. A score of zero becomes an empty Harvey Ball. 6. Harvey Balls are plotted by solution in a chart where rows represent individual solutions and columns represent overall Vendor / overall Product, as well as individual criteria. Solutions are ordered in the chart alphabetically by vendor name. Overall Harvey Balls represent weighted aggregates. Harvey Balls Product Vendor Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel Criteria Harvey Balls represent individual Raw scores. 53

54 Vendor Landscape Methodology: Information Presentation Feature Ranks (Stop Lights) Info-Tech s Feature Ranks are visual representations of the presence/availability of individual features that collectively comprise the Features criterion. The visual representation used is Stop Lights. Stop Lights are determined as follows: 1. A single point is assigned to each evaluated feature that is regarded as being fully present, partial points to each feature that is partially present, and zero points to features that are deemed to be fully absent or unsatisfactory. Fully present means all aspects and capabilities of the feature as described are in evidence. Fully absent means all aspects and capabilities of the feature as described are missing or lacking. Partially present means some, but not all, aspects and capabilities of the feature as described are in evidence, OR all aspects and capabilities of the feature as described are in evidence, but only for some models in a line. 2. Feature scores are converted to Stop Lights as follows: Full points become a Green light. Partial points become a Yellow light. Zero points become a Red light. 3. Stop Lights are plotted by solution in a chart where rows represent individual solutions and columns represent individual features. Solutions are ordered in the chart alphabetically by vendor name. For example, a set of applications is being reviewed and a feature of Integration with Mobile Devices that is defined as availability of dedicated mobile device applications for ios, Android, and BlackBerry devices is specified. Solution A provides such apps for all listed platforms and scores Green, solution B provides apps for ios and Android only and scores Yellow, while solution C provides mobile device functionality through browser extensions, has no dedicated apps, and so scores Red. Stop Lights Green means a feature is fully present; Red, fully absent. Features Feature 1 Feature 2 Feature 3 Feature 4 Feature 5 Feature 6 Feature 7 Feature 8 Yellow shows partial availability (such as in some models in a line). 54

55 Vendor Landscape Methodology: Information Presentation Value Index Info-Tech s Value Index is an indexed ranking of solution value per dollar as determined by the Raw scores assigned to each criteria (for information on how Raw scores are determined, see Vendor Landscape Methodology: Scoring, above). Value scores are calculated as follows: 1. The Affordability criterion is removed from the overall Product score and the remaining Product score criteria (Features, Usability, Architecture) are reweighted so as to retain the same weightings relative to one another, while still summing to 100%. For example, if all four Product criteria were assigned base weightings of 25%, for the determination of the Value score, Features, Usability, and Architecture would be reweighted to 33.3% each to retain the same relative weightings while still summing to 100%. 2. A sum-product of the weighted Vendor criteria scores and of the reweighted Product criteria scores is calculated to yield an overall Vendor score and a reweighted overall Product score. 3. The overall Vendor score and the reweighted overall Product score are then summed, and this sum is multiplied by the Affordability Raw score to yield an interim Value score for each solution. 4. All interim Value scores are then indexed to the highest performing solution by dividing each interim Value score by the highest interim Value score. This results in a Value score of 100 for the top solution and an indexed Value score relative to the 100 for each alternate solution. 5. Solutions are plotted according to Value score, with the highest score plotted first, and all remaining scores plotted in descending numerical order. Where pricing is not provided by the vendor and public sources of information cannot be found, an Affordability Raw score of zero is assigned. Since multiplication by zero results in a product of zero, those solutions for which pricing cannot be determined receive a Value score of zero. Since Info-Tech assigns a score of zero where pricing is not available, it is always in the vendor s best interest to provide accurate and up to date pricing. In the event that insufficient pricing is available to accurately calculate a Value Index Info-Tech will omit it from the Vendor Landscape. Value Index Vendors are arranged in order of Value Score. The Value Score each solution achieved is displayed, and so is the average score. 100 A 80 B 40 C Average Score: Those solutions that are ranked as Champions are differentiated for point of reference. D 10 E 55

56 Vendor Landscape Methodology: Information Presentation Price Evaluation Info-Tech s Price Evaluation is a tiered representation of the three year Total Cost of Ownership (TCO) of a proposed solution. Info-Tech uses this method of communicating pricing information to provide high-level budgetary guidance to its end-user clients while respecting the privacy of the vendors with whom it works. The solution TCO is calculated and then represented as belonging to one of ten pricing tiers. Pricing tiers are as follows: 1. Between $1 and $2, Between $2,500 and $10, Between $10,000 and $25, Between $25,000 and $50, Between $50,000 and $100, Between $100,000 and $250, Between $250,000 and $500, Between $500,000 and $1,000, Between $1,000,000 and $2,500, Greater than $2,500,000 Where pricing is not provided, Info-Tech makes use of publicly available sources of information to determine a price. As these sources are not official price lists, the possibility exists that they may be inaccurate or outdated, and so the source of the pricing information is provided. Since Info-Tech publishes pricing information regardless of vendor participation, it is always in the vendor s best interest to supply accurate and up to date information. Info-Tech s Price Evaluations are based on pre-defined pricing scenarios (see Product Pricing Scenario, below) to ensure a comparison that is as close as possible between evaluated solutions. Pricing scenarios describe a sample business and solicit guidance as to the appropriate product/service mix required to deliver the specified functionality, the list price for those /services, as well as three full years of maintenance and support. Price Evaluation Call-out bubble indicates within which price tier the three year TCO for the solution falls, provides the brackets of that price tier, and links to the graphical representation. 3 year TCO for this solution falls into pricing tier 6, between $100,000 and $150,000. $1 $2.5M+ Pricing solicited from public sources. Scale along the bottom indicates that the graphic as a whole represents a price scale with a range of $1 to $2.5M+, while the notation indicates whether the pricing was supplied by the vendor or derived from public sources. 56

57 Vendor Landscape Methodology: Information Presentation Diagram Vendor Landscape Product Vendor These two boxes represent the two main areas that product features fall into. The width of each box represents the balance between out-of-the-box and development partner driven function. WCM Testing integration Capabilities points Logos that appear in these boxes represent named technology partners for each of these areas. Value Index Content repository Backend services WCM core product Social Scaling Partner based Features The four tool boxes may appear as part of the core product. The customer facing are often part of the partner s responsibilities where as the backend services require some degree of Info-Tech custom integration. Recommends: 57

58 Vendor Landscape Methodology: Information Presentation Scenarios Info-Tech s Scenarios highlight specific use cases for the evaluated solution to provide as complete (when taken in conjunction with the individual written review, Vendor Landscape, Criteria Scores, Feature Ranks, and Value Index) a basis for comparison by end-user clients as possible. Scenarios are designed to reflect tiered capability in a particular set of circumstances. Determination of the Scenarios in question is at the discretion of the analyst team assigned to the research project. Where possible, Scenarios are designed to be mutually exclusive and collectively exhaustive, or at the very least, hierarchical such that the tiers within the Scenario represent a progressively greater or broader capability. Scenario ranking is determined as follows: 1. The analyst team determines an appropriate use case. For example: Clients that have multinational presence and require vendors to provide four hour onsite support. 2. The analyst team establishes the various tiers of capability. For example: Presence in Americas Presence in EMEA Presence in APAC 3. The analyst team reviews all evaluated solutions and determines which ones meet which tiers of capability. For example: Presence in Americas Presence in EMEA Presence in APAC Vendor A, Vendor C, Vendor E Vendor A, Vendor B, Vendor C Vendor B, Vendor D, Vendor E 4. Solutions are plotted on a grid alphabetically by vendor by tier. Where one vendor is deemed to be stronger in a tier than other vendors in the same tier, they may be plotted non-alphabetically. For example: Vendor C is able to provide four hour onsite support to 12 countries in EMEA while Vendors A and B are only able to provide four hour onsite support to eight countries in EMEA; Vendor C would be plotted first, followed by Vendor A, then Vendor B. Analysts may also elect to list only the most Exemplary Performers for a given use-case. One to three vendors will appear for each of these purchasing scenarios with a brief explanation as to why we selected them as top-of-class. 58

59 Vendor Landscape Methodology: Information Presentation Vendor Awards At the conclusion of all analyses, Info-Tech presents awards to exceptional solutions in three distinct categories. Award presentation is discretionary; not all awards are extended subsequent to each Vendor landscape and it is entirely possible, though unlikely, that no awards may be presented. Awards categories are as follows: Champion Awards are presented to those solutions, and only those solutions, that land in the Champion zone of the Info-Tech Vendor Landscape (see Vendor Landscape Methodology: Information Presentation - Vendor Landscape, above). If no solutions land in the Champion zone, no Champion Awards are presented. Similarly, if multiple solutions land in the Champion zone, multiple Champion Awards are presented. Trend Setter Awards are presented to those solutions, and only those solutions, that are deemed to include the most original/inventive product/service, or the most original/inventive feature/capability of a product/service. If no solution is deemed to be markedly or sufficiently original/inventive, either as a product/service on the whole or by feature/capability specifically, no Trend Setter Award is presented. Only one Trend Setter Award is available for each Vendor Landscape. Best Overall Value Awards are presented to those solutions, and only those solutions, that are ranked highest on the Info-Tech Value Index (see Vendor Landscape Methodology: Information Presentation Value Index, above). If insufficient pricing information is made available for the evaluated solutions, such that a Value Index cannot be calculated, no Best Overall Value Award will be presented. Only one Best Overall Value Award is available for each Vendor Landscape. Vendor Awards Info-Tech s Champion Award is presented to solutions in the Champion zone of the Vendor Landscape. Info-Tech s Trend Setter Award is presented to the most original/inventive solution evaluated. Info-Tech s Best Overall Value Award is presented to the solution with the highest Value Index score. 59