ROBOTIC INTEGRATOR SCORE CARD

Transcription

1 ROBOTIC INTEGRATOR SCORE CARD Integrator Company Name: Assessment Date: Proctor/ Auditor: Check off ITEM RATING CRITERIA Score Weight W+S ISO Certification Status Achieved ISO/QS/TE Certification Achieved ISO/QS Certertification Achieved ISO Certification Efforts to achieve ISO are underway and a target date set No current plan to achieve ISO Certification Evidence Show Compliance Certificate from ISO Auditor Long Term Integration Capabilities Plan year plan shared with end-users that shows goals, action, responsibilities and due dates year plan promoted to end-user Annual plan promoted to end-user Has a presentation used to describe service capabilities and procedures Does not have long term service business plan Evidence Company Web site, promotional materials, etc. Completes Company Profile on Activities and or Changes Regularly updates Company Profile information and provides literature, articles, special announcements, etc. to Robotics Online Regularly updates Company Profile information Has completed Company Profile information, but does not regularly update the information Completes Company Profile by request only Has never updated Company Profile information Evidence Company Web-stite, promotional materials, Robotics Online Business Enterprise System Utilization Has a Business Planning/Purchasing Software system designed to streamline management, manufacturing operations, supply chains, financials, customers, technology and business performance activities Has a Business Planning/Purchasing Software system designed to streamline management and manufacturing operations Has a Business Planning/Purchasing Software system that can track purchasing history and current inventory with min/max stocking level controls Has a Business Planning/Purchasing Software system that can track purchasing history and current inventory No Business Planning/Purchasing Software system Evidence Internal Intranet System Customer Satisfaction Measurements Measures customer satisfaction on a repetitive basis and has a company goal that drives a continuous improvement strategy Measures customer satisfaction on a repetitive basis and has a company goal Measures customer satisfaction on a project-by-project basis Measures customer satisfaction on a random basis Does not measure customer satisfaction Evidence Project Files, Company Forms, etc.

2 6 Maintains As-Shipped Systems Documentation Maintains all robot systems documentation and software up to five () years and in addition is provided to the customer Maintains all robot systems documentation and software for more than years and in addition is provided to the customer Maintains some robot systems documentation and software on a projectby-project basis, and in addition is provided to customer Maintains some robot systems documentation and software on a projectby-project basis Does not ship or maintain robot systems documentation and software Evidence Project Files 7 Measures Mean-Time-to-Repair ( MTTR ) Measures MTTR by major category (response time to customer site, total travel time, repair time, time waiting for parts, time waiting to access equipment, time waiting to test equipment, and equipment test time), and reports information to end-user Measures MTTR by major category (response time to customer site, total travel time, repair time, time waiting for parts, time waiting to access equipment, time waiting to test equipment, and equipment test time) Measures MTTR for response time and repair time only Measures MTTR on a random basis Does not measure MTTR for improvement purposes Evidence Service Records 8 RIA Safety Conferences Had at least () engineering staff members attend each RIA Safety Had at least () engineering staff members attend each RIA Safety Had at least () engineering staff member attend each RIA Safety Does not regularly attend RIA Safety Update/Training Seminars 0 Has never attended RIA Safety Update/Training Seminars Evidence Attendance Certificate or Robotics Online 9 RIA Safety Risk Assessment SEE Note Performs tasked based safety risk assessments per RIA-.06, ISO 08 or CSA Z on all installed robot projects in unison with and provides results to end-user as-well-as publishes the results in the tables for use. Performs tasked based safety risk assessments per RIA-.06, ISO 08 0 CSA Z on all installed robot projects and publishes the results in tables for use. Evidence Company Buy-Off Sheet 0 After Hours Support Available / All customer service functions (troubleshooting assistance, service, parts, etc.) are available hours per day, 7 days per week via a direct dial telephone number for no additional fee or contract All customer service functions (troubleshooting assistance, service, parts, etc.) are available via a direct dial telephone during the work day, and no after hours support is available and/or a contract fee is required Provides limited customer service support during the day and after hours, and depends upon a contracted company to provide service support functions Provides no customer service support during after hours, and depends upon a contracted company to provide service support functions Provides no customer service support during the day or after hours, and depends upon a contracted company to provide service support functions Evidence Company Web Site or promotional materials

3 Field Service Report tracking system in place Service/Warranty activities and solutions are electronically sortable to provide reliability and maintainability analysis Service records are loaded into a tracking system and are sortable by incident type and solution All service records are paper-based and electronic using Excel and filed by customer and project number All service records are paper-based and filed by customer and project number No formal service or failure tracking other than for financial purposes Evidence Internal company documentation Dedicated Service Department Has a formally organized service group with employees dedicated to robot project warranty, service, and support, which is led by a dedicated service supervisor/manager Has a formally organized service group capable of providing robot project warranty support, and is lead by a dedicated service supervisor/manager Has employees assigned to full time service functions. Has a designated employee assigned for service functions No organized service group and/or shares installation/integration engineers Evidence On-site Audit Preventative Maintenance Service Strategy Proactively markets and executes preventative maintenance services for all systems in the field Provides preventative maintenance services for all systems on a project by project basis Has provided preventative maintenance services for all systems on a customer request basis Currently implementing a preventative maintenance program for end-users Does not provide preventative maintenance services Evidence Company Web Site or promotional materials Robot System Simulation Capabilities Uses Robotic System simulation software to measure mechanical wear, equipment fit, reliability of the path planning process and overall system safety functions Routinely uses Robotic System simulation software and measures equipment fit and reliability to analyze as a process tool. Routinely uses Robotic System simulation software. Has used Robotic System simulation and robot modeling software but only on a project by project basis. Does not utilize Robotic System simulation and robot modeling software Evidence Internal Company project files Robot System Vision Capabilities Formally markets and utilizes robot guided machine vision for all systems where applicable Routinely uses robot guided machine vision for all systems where applicable Uses contracted services for robot guided machine vision on a project by project basis Has used robot guided machine vision by request only Does not utilize robot guided machine vision for systems Evidence Company Web site, project files and on-site audit 6 Remote Network Capabilities Has computer network(s), internet/web/remote accessibility, and customer portal Has computer network(s), full Internet accessibility, web site, and remote accessibility for employees Has computer network(s), full Internet accessibility, and web site Has computer network(s), but limited Internet accessibility Has no computer network and/or limited internet capability Evidence Employee VPN login and on-site audit

4 7 Number of Robot based Projects in the last year Integrated + robot projects Integrated 0+ robot projects Integrated + robot projects Integrated robot project Does not execute robot based systems Evidence Internal company documentation and project files. 8 RIA Certified Robotic Technologist Ratio Has a minimum of two () Certified Robotic Technologists and one () Certified Robotic Expert Technologist that successfully completed the RIA certification exam Has had () employees successfully complete the RIA Certification exam with one being an expert Has had () employee successfully complete the RIA Certification exam for certified expert status Has had one employee successfully complete the RIA Certification exam Has not successfully completed the RIA Certification exam Evidence RIA Certificate 9 Robotic System Engineering Capabilities Has three () dedicated system engineers with degrees (EE, ME, BS, AEE, ASE) and a dedicated supervisor Has two () dedicated system engineers with one of the following degrees, (EE, ME, AEE) Has two dedicated degreed system engineers with a supervisor Has one designated degreed system engineer Has no dedicated system engineers or supervisor Evidence Employee/Employer Certificate, resume or on-site audit 0 Employee Performance and Satisfaction Performs formal employee performance/development reviews and employee satisfaction measures and has a continuous improvement strategy as a goal Performs formal employee performance/development reviews and measures employee satisfaction Performs formal employee performance/development reviews, but does not measure employee satisfaction Performs informal employee performance reviews, but does not measure employee satisfaction Does not perform formal employee performance reviews or measure employee satisfaction Evidence HR documentation Project Management capabilities Has two () or more project managers with PMP certifications and a dedicated supervisor Has two () or more project managers with PMP certifications Has two () project managers with a dedicated supervisor Has one () project manager Does not have a dedicated project manager Evidence PMP Certificate and or on-site audit Robotic Service capabilities Has had three () or more service employees successfully complete robot manufacturer training courses on multiple product lines and reports it on robotics online. Has had three () or more service employees successfully complete robot manufacturer training courses and reports on robotics online. Has had two () service employees successfully complete robot manufacturer training courses. Has had one () employee successfully complete robot manufacturer training courses Has no full time employees that have completed robot manufacturer training courses Evidence Manufacturer certificate or personnel file

5 Other Robot related Certifications Has three () or more employees with robotic field related certifications and has a company goal that drives a continueous improvement strategy Has three () or more employees with robotic field related certifications Has two () employees with robotic field related certifications Has one () employee with robotic field related certifications Has no employees with robotic field related certifications Evidence Robot System Run-Off Routinely performs robot system Run-Off(s), both internal and external and reports results to end-user Routinely performs robot system Run-Off(s) and records internally Routinely performs robot system Run-Off(s) Performs robot system Run-Off(s), but on request basis only Does not perform robot system Run-Off(s) Evidence Project files or internal form Robot Project On-Time Delivery Measures On-Time delivery performance, updates company profile, reports data to end-user and has a company goal that drives a continuous improvement strategy Measures On-Time delivery performance and reports to end-user & has a company goal that drives a continuous improvement strategy Measures On-Time delivery performance Measures On-Time delivery performance on a project by project basis Does not measure On-Time Delivery performance Evidence Score Rating Level >. = Meets Certification Status <. = Does NOT Meet Certification Status TOTAL 0.00 Instructions:. Weight is the importance for each item scoring criteria in the matrix above. The total weight equals no more or less than 00% or.00.. The evidence field will have the data needed prior to the audit and during the On-Site audit.. Some criteria such as #8 may temporarily be scored a. Auditor will verify the actual score at the completion of On-Site audit and exams.. Certification score requirement must be >... Robot Risk Assessment is MANDATORY in order to attain and maintain RIA Certified Robot Integrator status. PLEASE NOTE: Industrial Robot Definition An automatically controlled, reprogrammable multipurpose manipulator, programmable in three or more axes, which can be either fixed in place or mobile for use in industrial automation applications. NOTE NOTE NOTE Note The industrial robot includes the manipulator, including actuators; the controller, including teach pendant and any communication interface (hardware and software). This includes any integrated additional axes. The following devices are considered industrial robots for the purpose of this standard: hand-guided robots; the manipulating portions of mobile robots; collaborating robots. May only be used while R is in effect. Auditor Comments: CONFIDENTIAL Rev.. August 0, 0