NORTH AMERICA OPERATIONS. (Fairmont and Montreal Facilities) QUALITY MANUAL. Prepared to comply with the requirements of ISO 9001:2008

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1 WEIGH-TRONIX CANADA ULC NORTH AMERICA OPERATIONS (Fairmont and Montreal Facilities) QUALITY MANUAL Prepared to comply with the requirements of ISO 9001:2008 Meets or exceeds the requirements for design, development, production, installation and service of weighing and force measurement equipment with a commitment to Total Customer Satisfaction November 27, 2012

2 QUALITY MANUAL Page 2 of SCOPE The Avery Weigh-Tronix, LLC - Fairmont and Weigh-Tronix Canada ULC - Montreal Operations Quality Management System, as defined by this manual, adheres to the general principles outlined by the ISO 9001:2008 standards and sound commercial manufacturing practices to achieve a complete system of quality management. The Quality Manual has been implemented as a reference for the company procedures, departmental procedures and work instructions that are associated with the Quality Management System, to ensure that the organization s goals and the expectation and needs of our customers are met. 2.0 NORMATIVE REFERENCE North America Operations includes Avery Weigh-Tronix, LLC Fairmont and Weigh-Tronix Canada ULC Montreal. The North America Operations Quality Manual adheres to the requirements of the ISO 9001:2008 Standard. The North America Operations Quality Manual is applicable to this company s design, development, production, installation, and service of weighing and force measurement equipment. Avery Weigh-Tronix, LLC and Weigh-Tronix Canada ULC make no exclusions to the requirements of Section 7 of ISO 9001: TERMS AND DEFINITIONS The following terms and definitions have been established for the North America Operations Quality Management System: Audit A documented investigation conducted by the company to verify that applicable requirements are being implemented. Calibration Comparison of two measuring tools or instruments, of which one is a standard with known accuracy. Controlled Form Forms that are produced within the organization that are used to record data throughout the manufacturing process. Corrective & Immediate Action Any necessary corrections and corrective actions taken to eliminate the causes of an existing nonconformity, defect or other undesirable situation in order to prevent recurrence. Corrective Action Request (CAR) When a CAR is issued the responsible person must submit a Corrective Action Plan. This must include root cause analysis and corrective action. Design The technical and management processes which lead to and include the issue of design documents such as drawings, specifications and other documents defining technical requirements of structures, systems and equipment.

3 QUALITY MANUAL Page 3 of 10 Management Representative The Quality Assurance Manager has been appointed by the Team Council to be the Management Representative for Avery Weigh-Tronix, LLC. The Operations Manager has been appointed to be the Management Representative for Weigh-Tronix Canada ULC and the Service Manager is the Management Representative for Weights and Measures. Management Review The reporting to top management on the performance of the Quality Management System and any need for improvement. Non-Conformity The non-fulfillment of specified requirements. Preventive Action Action taken to eliminate the causes of a potential nonconformity, defect or other undesirable situation in order to prevent occurrence. This is done by analysis of records and other relevant sources of information for trends that may adversely affect quality. Quality All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirements for quality. Quality Control The operational techniques and activities that are employed to sustain the required quality of a product, process or service. QMS Quality Management System. Quality Record Records that are maintained to demonstrate conformance to specified requirements and the effective operation of the Quality Management System. Specification Detailed description of requirements for a product or service. Supplier The producer, distributor, retailer, vendor of a product or provider of a service or information. Team Council The Team Council has been established as top management for Avery Weigh-Tronix, LLC. Traceability The ability to trace the history, application or location of items and activities by means of recorded identification. Verification Investigation to confirm that an activity, product or service conforms to specified requirements. 4.0 QUALITY MANAGEMENT SYSTEM 4.1 General Requirements

4 QUALITY MANUAL Page 4 of 10 North America Operations have established, documented, implemented, maintained and continually improves its Quality Management System in accordance with the requirements of the ISO 9001:2008 Standard. North America Operations has determined the processes needed for the Quality Management System and their application throughout the organization; determined the sequence and interaction of these processes; determined criteria and methods needed to ensure that both the operation and control of these processes are effective; ensured the availability of resources and information necessary to support the operation and monitoring of these processes; monitored, measured, where applicable, and analyzed these processes and implemented actions necessary to achieve planned results and continual improvement of those processes. A table listing the sequence and interaction of these processes is included in Appendix A. The Purchasing Department maintains a Supplier Certification Program to ensure that out-sourced processes conform to the requirements of the Quality Management System. (See Supplier Certification Procedure, QPP-001) 4.2 Documentation Requirements General The Quality Policy of Avery Weigh-Tronix, LLC and Weigh-Tronix Canada ULC is to continually improve the quality of our employees and the products that we design, supply and service. In doing so, Avery Weigh-Tronix, LLC and Weigh- Tronix Canada ULC are committed to meet or exceed all internal and external requirements and expectations to ensure total customer satisfaction. The Team Council is responsible for establishing quality objectives to meet the goal of the quality policy. The Quality Management System has four tiers of documentation needed by North America Operations to ensure the effective planning, operation, and control of its processes: Tier 1 consists of a quality manual that addresses the ISO 9001:2008 requirements and identifies the quality policy and quality objectives. Tier 2 consists of company and departmental procedures used to control and define functions and responsibilities within the Quality Management System. Tier 3 consists of work instructions and work aids to define how an activity is to be performed. Tier 4 consists of controlled forms used to collect data as a quality record. The Quality Assurance Manager is responsible for the implementation of a document control system that will ensure that the Quality Management System is properly maintained. (See Management Responsibility Procedure, CP-001) Quality Manual The Quality Manual includes the scope of the Quality Management System. The Quality Manual contains no exclusions to the ISO 9001:2008 Standard. A table which provides a description of the interaction between the processes of the Quality Management System is included in Appendix A.

5 QUALITY MANUAL Page 5 of Control of Documents The Control of Documents Procedure (CP-002) ensures that essential documents such as drawings, technical requirements, specifications and Quality Management System documentation are defined, reviewed, approved prior to issue, updated and re-approved by authorized personnel and relevant versions are made available to those who may require them. All Quality Management System Procedures and Work Instructions are available to employees through the Avery Weigh-Tronix, LLC Intranet Control of Records The Control of Records Procedure (CP-003) defines the controls needed for the identification, storage, protection, retrieval, retention time and dispositions of quality records. Records established to provide evidence of conformity to requirements and of the effective operation of the Quality Management System shall be controlled. Records shall remain legible, readily identifiable and retrievable. 5.0 MANAGEMENT RESPONSIBILITY 5.1 Management Commitment During the annual QMS Review, the Team Council establishes quality objectives in line with the Strategic Business Plan in order to meet the quality policy, comply with requirements, and improve the effectiveness of the Quality Management System. (See CP-001) 5.2 Customer Focus North America Operations understands that without customers there is no business entity, and to that end, all aspects of the operations are customer focused. The Team Council establishes the quality policy and quality objectives with the aim of enhancing customer satisfaction. (See CP-001) 5.3 Quality Policy The Team Council has established the quality policy as defined in the quality manual in section The quality policy provides the framework for establishing and reviewing quality objectives and is communicated to employees in various manners to help employees understand their role in meeting the desired level of quality. The quality policy is reviewed during the first Team Council Meeting after the end of the calendar year and quality objectives are also set at this time to ensure its continuing suitability. (See CP-001) 5.4 Planning The Quality Management System is designed to ensure that quality objectives are established at relevant functions and levels within North America Operations. The Team Council ensures that: quality objectives are measurable and consistent; essential activities and resources are in place to satisfy the Quality Policy, Quality Objectives, and the requirements of the Quality Management System; and, the integrity of the QMS is maintained when changes to the system are planned and implemented. (See CP- 001)

6 QUALITY MANUAL Page 6 of Responsibility, Authority and Communication The Management Responsibility Procedure (CP-001) defines the Team Council s responsibilities as: ensuring that the Quality Management System is understood, implemented, and maintained throughout the organization; appointing a Management Representative with the responsibility and authority to ensure that processes needed for the Quality Management System are established, implemented and maintained; ensuring appropriate communication processes are established and that communication takes place regarding the effectiveness of the Quality Management System; and, reviewing the Quality Management System to ensure its suitability, adequacy and effectiveness As outlined in the Management Representative Procedure (CP-004) and the Internal Audits Procedure (CP-005), the Quality Assurance Manager (Fairmont) and the Operations Manager (Canada), as the Team Council s Management Representatives, are responsible for: implementation, maintenance, control, and auditing of the Quality Management System. They have authority and responsibility to; report to top management on any need for improvement in the Quality Management System; and, ensure the promotion of awareness of customer requirements throughout the organization. CORPORATE MANAGEMENT CEO R&D Manager Director of Worldwide Purchasing CFO President NA Logistics & Distrib. Manager Controller Manager of Operations NA Customer Service Manager NA HR/Safety Manager NA Management Representative Materials Manager Manufacturing Engineering Manager Maintenance Supervisor

7 QUALITY MANUAL Page 7 of 10 Weigh-Tronix Canada ULC 6.0 RESOURCE MANAGEMENT The Resource Management Procedure (CP-006) defines the resources needed to implement, maintain and continually improve the effectiveness of the Quality Management System. These resources include: the screening, hiring and training of personnel; providing for the adequate infrastructure including buildings, workspace, equipment, associated utilities, process equipment (both hardware and software), supporting services (such as transport, communication or information systems) and management of the work environment needed to achieve conformity to product requirements. 7.0 PRODUCT REALIZATION 7.1 Planning of Product Realization The Monitoring and Measuring of Processes and Products Procedure (CP-007) defines the processes needed to verify, validate, monitor, and measure inspection and test activities specific to the product and the criteria for product acceptance. Records deemed necessary to provide evidence of inspection may be available in hardcopy or electronic form and are maintained as outlined in individual procedures. 7.2 Customer-Related Processes The Purchasing Procedure (CP-008) defines how North America Operations determines requirements applicable to the product including ensuring specific customer

8 QUALITY MANUAL Page 8 of 10 requirements are met and determining customer requirements that are not stated but necessary for specified or intended use when known. The Customer Related Processes Procedure (CP-009) defines the process for review of requirements applicable to product, including: defining, confirming and resolving of all differences and ensuring that the customer is notified and assisted in resolving order requirements differing from those previously expressed prior to acceptance of an order; and that records of review results, actions arising from reviews and design changes are maintained as a quality record of satisfying customer requirements for product. The Customer Related Processes Procedure (CP-009) also defines the processes for effectively communicating with customers in relation to product information, product inquiries, contracts and order handling, and customer feedback including customer concerns. 7.3 Design and Development The North America Operations Lean Product Management (LPM) Process Procedure (AP ) outlines the design and development process of product and ensures that: inputs related to product requirements are determined and that records are maintained; outputs of design and development are verified against inputs and approved prior to release; reviews of design and development are performed and evaluated as to whether product requirements are met and to propose corrective actions, verification of design and development are performed at suitable stages; validation of design and development are performed to ensure that design and development outputs are capable of meeting the requirements for the product s intended use; changes are reviewed, verified, and validated as appropriate and approved before implementation. Results of design and development reviews, verifications, validations, changes, and any necessary actions are maintained as quality records. 7.4 Purchasing The Purchasing Procedure (CP-008) defines the processes in place to: ensure that purchased product meets specified purchase requirements; evaluate and select of suppliers to meet North America Operations requirements; ensure that processes are in place to ensure that purchased product meet specified purchase requirements upon receipt; ensure that purchased product requirements are verified, when necessary at the supplier s premises. Records and necessary actions of these reviews are maintained. 7.5 Production and Service Provision Control of Production and Service The Control of Production and Service Procedure (CP-011) ensures that production and service provisions are carried out under controlled conditions. These conditions include, as applicable; the availability of information describing product characteristics, the availability of work instructions as necessary, the use of suitable equipment, the availability and use of monitoring and measuring equipment, the implementation of monitoring and measurement, and the implementation of product release, delivery and post-delivery activities Validation of Processes for Production and Service

9 QUALITY MANUAL Page 9 of 10 The Validation of Product and Service Procedure (CP-012) ensures procedures are in place to validate special processes that are the result of unique product requirements that cannot be fully verified by subsequent inspection and/or test. Procedures for these processes, e.g., soldering (Hand Soldering and Wave Soldering), and welding (In-Process Inspection Welding and Welder Certification) are established, maintained and include, as applicable: defined criteria for review and approval of the processes, approval of equipment and qualification of personnel, use of specific methods and procedures, requirements for records, and revalidation Identification and Traceability The Identification and Traceability Procedure (CP-013) ensures product is identified, where appropriate, by suitable means throughout production realization. The status of the product is identified with respect to the measurement and monitoring requirements throughout product realization. Where traceability is a requirement, the unique identification of product is controlled and records are maintained Customer Property The Customer Property Procedure (CP-014) ensures that North America Operations exercises care with customer property while it is under company control or being used by the company. This procedure calls for identification, verification, protection and safeguarding of customer property provided for use or incorporation into product. Any customer property that is lost, damaged, or otherwise found to be unsuitable for use is stored in a secure area and reported to the customer and a record maintained Preservation of Product The Preservation of Product Procedure (CP-015) ensures that North America Operations preserves the product during internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, this preservation includes identification, handling, packaging, storage and protection of product and any component parts of product. 7.6 Control of Monitoring and Measuring Equipment The Control of Monitoring and Measuring Equipment Procedure (CP-016): ensures that North America Operations determines the monitoring and measuring equipment needed to provide evidence of conformity of product to determined requirements; outlines the processing of assessing and recording the validity of previous measuring results when the equipment is found not to conform to requirements, and takes appropriate action on the equipment and any product affected. Records of the results of calibration and verification are maintained: and, ensures North America Operations has methodologies in place that, in measuring and monitoring of specified requirements, confirm the ability of computer software to satisfy the intended application and that this confirmation takes place prior to initial use and is reconfirmed as necessary.

10 QUALITY MANUAL Page 10 of MEASUREMENT, ANALYSIS AND IMPROVEMENT 8.1 Monitoring and Measurement Customer Satisfaction The Customer Satisfaction Procedure (CP-017) outlines the process for monitoring information relating to customer perception of North America Operations ability to meet customer requirements Internal Audit The Internal Audit Procedure (CP-005) takes into consideration the process for conducting internal audits to ensure that: the status and importance of the processes and areas to be audited, as well as the results of previous audits and the audit criteria, scope, frequency and methods are defined. Auditors are selected to ensure objectivity and impartiality of the audit process and do not audit their own work. The manager responsible for the area being audited ensures that any necessary corrections and corrective actions are taken without undue delay to eliminate detected non-conformities and their causes. Follow-up activities include the verification of the actions taken and the reporting of verification results. Responsibilities and requirements for planning and conducting audits, and for reporting results and maintaining records are defined. (See CP-001) Monitoring and Measurement of Processes The Monitoring and Measuring of Product and Processes Procedure (CP-007) ensures suitable methods for monitoring and, where applicable, measurements of the Quality Management System processes are in place. These methods demonstrate the ability of the processes to achieve the goals of our quality objectives. When the objectives are not achieved, corrective action is taken, as appropriate Monitoring and Measurement of Product The Monitoring and Measuring of Product and Processes Procedure (CP-007) outlines the process for monitoring and measuring the characteristics of the product to verify that product requirements have been met. This is carried out at appropriate stages of the product realization process in accordance to planned arrangements. Evidence of conformity with the acceptance criteria is maintained and records indicate the person(s) authorizing the release of product. The release of product and delivery of service to the customer shall not proceed until planned arrangements have been satisfactorily completed, unless otherwise approved by relevant authority, which may include the customer. 8.2 Control of Nonconforming Product The Control of Non-Conforming Product Procedure (CP-018) ensures: that processes are in place to ensure that product that does not conform to product requirements is identified and controlled to prevent its unintended use or delivery; that nonconforming product is reworked, used-as-is, scrapped, or returned to vendor to preclude its use; and that records defining the nonconformance and actions taken are maintained.

11 QUALITY MANUAL Page 11 of Analysis of Data The Monitoring and Measuring of Product and Processes Procedure (CP-007) ensures that North America Operations determines, collects and analyzes appropriate data to demonstrate the suitability and effectiveness of the Quality Management System and to evaluate continual improvement of the effectiveness of the Quality Management System and processes. This includes data generated as a result of monitoring and measurement and from other relevant sources. The analysis of data provides information relating to customer satisfaction, conformity to product requirements, characteristics and trends of processes and products including opportunities to preventive action, and suppliers. 8.4 Improvement Corrective Action The Corrective, Immediate and Preventive Action Procedure (CP-019) ensures: that actions are taken to eliminate the cause of nonconformities in order to prevent recurrence; corrective action is appropriate to the effects of the nonconformities encountered; and, that records of the action taken are kept and review of the effectiveness of the corrective action occurs Preventive Action The Corrective, Immediate and Preventive Action Procedure (CP-019) ensures processes are in place for preventive action to be taken to eliminate the causes of potential nonconformities in order to prevent their occurrence, and that preventive actions are appropriate to the effects of the potential problem. 8.5 Measurement Canada Accreditation The Measurement Canada Accreditation Procedure (CP-021) ensures that Weigh-Tronix Canada ULC has the necessary procedures in place to assure conformance to the Scope of Measurement Canada Accreditation Program.

12 QUALITY MANUAL APPENDIX A DATE: November 27, 2012 REV N PROCESS INTERACTIONS PROCESS INTERACTIONS Process Inputs Outputs Interaction Measurement 1 Sales customer order phone/fax/ drawing / literature 2 Design Request for Quote customer request sales order Lean Product Management (LPM) 3 Purchasing/ Planning Production Master Schedule drawings / spec.'s Available to Promise Request sales order Request for Quote Concerns Record Available To Promise (ATP) Request drawings / spec s bill of material router/picklist First Article Request LPM Deliverables work aids purchase order request first article work order 2,3,5,6,7,8 *On Time Delivery Monthly Shipping *Warranty 1,3,5,6,7,8 Product Output 1,2,4,5,6,7 On Time Delivery Supplier Performance 4 Receiving purchase order receiver 3,5,7 Supplier Performance 5 Inventory Control (Stockroom) sales orders receivers work order/ pick list/routers Sales order Work order 1,2,3,4,6,8 Work Order Completion Cycle Count *Inventory 6 Manufacturing sales orders Bills of material routers drawing/specs work aids Work Order 7 Insp./Test drawings / spec.'s request for first article (Fmt) customer concerns monitoring & testing equipment receiver product request first article (Fmt) Test results Concern reports Calibration results 1,2,3,5,7,8 Mfg. Productivity Mfg. - Cycle Time *Scrap Cost of Nonconformance 1,2,3,4,6 First Pass Yield Internal Rejects Internal Failures 8 Shipping product sales order picklist ship methods product packaged and ship to destination 1,2,5,6 *On-Time Delivery 9 Service Canada S-A-01 Calibration and Repair 1,7,8 W&M Certificate * At a minimum these are performance measurements which are reported during the QMS reviews.

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