Telecommunications. Web-and Audio Conferencing. Quick Start Guide

Transcription

1 Telecommunications Web-and Audio Conferencing Quick Start Guide

2 Web- and Audio Conferencing Whether you want to make an audio conference, meet with a globally distributed team virtually and collaborate and share presentations over the web, PGi conferencing is our standard solution. Conferencing Services Based on your individual needs, PGi offers the following services: Event Training Center Web Conferencing Audio Only Conferencing ATTENDED CONFERENCES, E.G. FOR PRESS EVENTS, OR VIP CALLS LARGE WEB MEETINGS WITH AUDIO CONFERENCING AND ADVANCED FUNCTIONALITIES EVERYDAY WEB MEETINGS WITH AUDIO CONFERENCING E.G. TEAM MEETINGS AUDIO ONLY CONFERENCING Sign up for a PGi account You can sign up for a personal account through the Kerry Group Partner Page: default.aspx To host audio only conferences please choose Audio only. To host online WebEx meetings please choose Audio and WebEx. Welcome Letter When you sign up for an account, you will automatically receive a Welcome Letter ed from PGi, with your host and attendee passcodes and international dial-in numbers. your welcome from PGi, with your host and attendee passcodes, international dial in numbers and WebEx login credentials. Accounting and Cost During the sign up process you will be prompted to enter the mandatory information required by Kerry Group to enable accurate billing. When you sign up for an account, your request will be submitted to your manager for approval. Once approved you will receive

3 Audio Only Conferencing For Audio Only Conferencing, you will need your host and attendee passcodes and international dial-in numbers from the individual Welcome Letter. How to schedule an Audio Only Meeting? 1 Schedule a meeting via your calender in the usual way 2 Include the international dial-in numbers and attendee passcode in the invitation and sent to your participants 3 Dial in at the time of the meeting using your host passcode and begin your meeting 4 If you require live in conference assistance please press *0. Audio Management Features *0 Operator assistance Volume *4 Increase meeting volume *7 Decrease meeting volume Mute/Un-Mute *6 Mute or un-mute your line *96 Mute all attendee lines *97 Un-mute all lines Security *94 Lock or unlock the meeting Web Conferencing Communicate more quickly and efficiently. Collaborate with customers, partners, and colleagues around the world at any time. To enhance the experience, PGi audio conferencing has been integrated into the Kerry Group WebEx solution. WebEx Meeting Centre Share anytime online complete with high quality video and audio for a true face-to-face experience. Remote control, promote participants to be presenter Mute participants audio lines Polls and Q&A sessions Whiteboard and annotations Recording Chatting Features and Functionalities Audio Conferencing with up to 125 participants Video Conferencing with up to 8 simultaneous video streams Desktop, application or presentation sharing

4 Scheduling a Web Conference How to schedule a meeting through WebEx Portal? 1 Open your web browser and go to 2 Click on Meeting from the top navigation bar, and then on Schedule a Meeting. 3 Click on Advanced Scheduler and set your meeting options by following the instructions. Hosting a Web Conference Start and Manage Your Meeting 1 Start your meeting by clicking on the invitation link from the appointment or through WebEx (WebEx > Start a Scheduled Meeting) WebEx Meeting Center 2 Prepare your meeting upfront by uploading your documents (Share > Presentation or Document) 3 Dial in or select callback (Audio > Join Teleconference). For callback, enter your area code without a leading 0. 4 Send a reminder by , or call in your missing participant by phone 5 Right click on a participant to pass presenter rights, or mute/unmute audio 6 Share an application, the whole desktop or your video (up to 6 participants at one-time possible)

5 Event Conferencing Attended Service is the PGi event offering for larger scale meetings. This solution is recommended for image-impacting and important meetings, like press conferences. The following features are available: Dedicated PGi operators and Event Managers who schedule and coordinate the event with you. Professional announcers will fully monitor and manage the entire meeting and technical experts stand by to troubleshoot unexpected issues. Whether you need a transcript, an attendee list, or a recording after the meeting, PGi will prepare everything you need to get the most out of your meeting. How to Schedule an Attended Conference? 1 Specify the date, time, duration and estimated attendance for the call. the request to PGi at: eueventmanagers@pgi.com 2 Receive confirmation from PGi with host access details and participant access details. Forward participant details to attendees. 3 Dial in to the conference 15 minutes before the start time using host access details. Help & Training Whether you are looking for a FAQ, training or support material, you will find all required information Attend Online Training 1 Go to kerry-group/default.aspx and checkout the training offerings 2 Register for your choosen online training session. 3 Attend the online training, and start scheduling and hosting web- and audio meetings. Request Support 1 You need immediate assistance during a meeting? Press *0 while your conference keeps running, and a PGi operator will join the conference. 2 In case you have a specific question about a feature, please send us an to our conferencing mailbox. The Kerry Group WebEx portal includes detailed Support Guides, Downloads and Training materials for your reference.

6 Tips & Tricks We have a couple of nice tips for you, which will help you to schedule or attend a meeting more easily: 1 Tired of typing meeting minutes? Try the recording feature of WebEx, which will record all video, audio and content of your web meeting. 2 Use the Audio Management features to control your meeting, e.g. mute/unmute, lock/unlock your meeting. 3 Do you have a mobile attendee, who always has trouble dialing in while on the road? Deliver a one-click number for your mobile attendees: dial-in numberxparticipant-code# e.g. for Ireland this could be: x # 4 You are running an audio conference, and want to show something? Open a WebEx One-Click Meeting, which will have the audio conference integrated. Contacts PGi Customer Service HQ Europe, PGi Conferencing Ltd, Unit E, West Cork Technology Park Clonakilty, Country Cork - Ireland eureservations@pgi.com PGi Customer Service Dublin, Ireland +353 (0) PGi Customer Service UK +44 (0) PGi Customer Service US PGi Customer Service Sydney, Australia For a full and up-to-date list see: