A guide to services provided by the Department Handbook Department of Corrective ISSN Services (Online)

Transcription

1 Department of Corrective Services 2013 Handbook A guide to services provided by the Department i ISSN (Print) 2013 Handbook Department of Corrective ISSN Services (Online)

2 Department of Corrective Services Handbook 2013 Incorporating the Department of Corrective Services Information Statement, as required by the Freedom of Information Act This handbook is a guide to the services provided by the Department of Corrective Services in It is designed to help people who have contact with Western Australia s corrective services system by providing information on the services available through the Department and where and how to access them. Information provided in this handbook is deemed correct at the time of print but may be subject to change during the year. This handbook is also available on the Department s website at Comments and suggestions for the inclusion of information in future editions should be directed to the Department s Media and Public Affairs branch on (08) or pubaff_dcs@correctiveservices.wa.gov.au. Department of Corrective Services 141 St Georges Terrace Phone: Website: Department of Corrective Services

3 Contents About the Department...4 Access to information...7 People and Organisational Development...13 Communications...17 Professional Standards...21 Prison details...27 Prison services...47 Community Corrections...61 Youth Justice...83 Victim services Related agencies and services Index A bo 3

4 About the Department The Department of Corrective Services (DCS) began operating in February 2006 to manage adult and young offenders in custody and in the community. The Department fulfils its obligations by: providing offender management services that protect the community diverting offenders from committing further offences and from further entry into the criminal justice system supporting offenders to become responsible citizens by adopting law-abiding lifestyles promoting crime prevention. Minister responsible Hon J M Francis MLA Minister for Corrective Services Level 10, London House 216 St Georges Terrace Phone: Fax: Accountable officer Commissioner Department of Corrective Services 141 St Georges Terrace Phone: Fax: Website: 4

5 Access to information Corporate support services A number of corporate services support the Department s human resources, financial, information and physical obligations. Some of these services continue to be delivered through the Department of the Attorney General following the separation of the former Department of Justice in Access to information In accordance with government policy, a range of corporate and financial information about the Department is available for public access. However, some corporate information and offender records are subject to a Freedom of Information application (see page 9). Departmental publications The Department s website is Access to information Annual reports and financial statements The Department s annual reports, incorporating financial statements, are available online at Budget papers The Department s budget papers are available for purchase from the State Law Publisher or from the Department of Treasury website at Corporate records The Department s Corporate Records Management Branch is responsible for the management of administrative and offender-related records. Public access to most corporate records at DCS can only be granted through the Freedom of Information process (see page 9), or by a court order. Administrative records These records include ministerial correspondence, Ombudsman enquiries, Freedom of Information records, financial records and records supporting the Department s internal functions. 7

6 Access to information Offender records These records include prisoner records for offenders in custody or those undertaking community-based orders. Adult Custodial files These files contain documents related to a person s offence, sentence and remand details, as well as their custodial management, placement and classification, incidents and correspondence. Adult Community Corrections files These files contain documents related to a person s offence and sentence as well as contact reports from community corrections officers. Access is usually available to the offender only after completing a Freedom of Information application, or by a court order, although certain documents outlined in Policy Directive 6, Access to Information, can be released to the offender. Policy Directive 6 can be accessed from the Department s website from Recordkeeping Plan In accordance with the State Record Act 2000, the Department is required to develop and periodically review a Recordkeeping Plan (RKP) which details how the Department will manage its records from creation to disposition, whether that be destruction or permanent retention. External requests for access to the RKP should be directed to the Director, Knowledge Management. Corporate Records Management Branch 141 St Georges Terrace Phone: Fax: Postal address Corporate Records Management Branch Locked Bag 22 Cloisters Square Post Office PERTH WA

7 Access to information Information release outside the Freedom of Information process The Information Release Branch is responsible for responding to requests for information on both current and past offenders that fall outside the Freedom of Information Act This includes current prisoner locations, interagency information exchange, subpoenas and other court ordered information release. Specific documents outlined in Policy Directive 6, Access to Information, can be released to an offender outside the formal Freedom of Information process. Policy Directive 6 can be accessed from the Department s website from prisons/adult-custodial-rules/policy-directives.aspx. Proof of identity must be provided and it must be confirmed the document originated from, or relates to, the offender. Enquiries regarding the release of information can be sent via to DCSInformationRelease@correctiveservices.wa.gov.au. Information available Prisoner location details can be obtained from the Information Release Branch from 8 am-4 pm, Monday to Friday. Subpoenas and other legal notices to produce documents can be hand delivered between 8 am-5 pm, Monday to Friday to: Attention: Manager Information Release Department of Corrective Services reception Level 9, 141 St Georges Terrace Access to information Information Release Branch 141 St Georges Terrace Phone: or Fax: Postal Address Information Release Branch Locked Bag 22 Cloisters Square Post Office PERTH WA 6850 Freedom of Information (FOI) The Freedom of Information Act 1992 (FOI) allows access to information held by the Department. Under the Act, the Department is required to deal with applications for information within 45 days of receipt. The FOI Act encourages an open and transparent government through the release of documents and information. However, in some cases, section 23 of the Act may apply 9

8 Access to information and applicants can be refused access on a range of grounds in accordance with the provisions of the Act. In these cases, applicants have the right of appeal first to the Department and then to the Government s independent Information Commissioner. See Review Rights on next page for further details. All FOI applications made to the Department are co-ordinated by the FOI Branch which can also help with requests for documents available for purchase or free of charge. To arrange to inspect Department information available to the public, phone the FOI Manager on Access is from 8 am-4 pm, Monday to Friday at Level 9, 141 St Georges Terrace, Perth. Access to non-personal information All FOI applications for non-personal information must be made in writing, accompanied by a $30 application fee and addressed to the FOI manager. Charges for access to non-personal information The following additional charges may apply when processing a non-personal FOI application: time to deal with an application $30 per hour supervised access $30 per hour photocopying $30 per hour (staff time) and 20 cents per copy transcribing information from tape $30 per hour duplicating tape, film or information actual cost delivery, packaging and postage actual cost If charges are expected to be more than $25, the applicant will be given an estimate as soon as possible after the application is received. The Department reserves the right to request an advance deposit. A reduction in charges may be considered in cases of financial hardship. Access to personal information Personal information can be factual or routine information, such as date of birth, length of employment or qualifications. It may also be opinions or evaluations, such as advice or recommendations of a third party, records of interviews or material in personnel records. Applications for personal information must be made in writing to the FOI address on the next page. Fees and charges do not apply. 10

9 Access to information Amending personal information The right to amend personal information held by the Department ensures information does not unfairly harm the person referred to, misrepresent facts about them or give a misleading impression. Applicants must provide details and, if necessary, documentation to support their claim that the information they seek to have amended is inaccurate, incomplete, out of date or misleading. Applicants must also show how they want the amendment to be made within the options set out in the FOI Act including altering, striking out, deleting or inserting information or inserting a note in relation to information. Notification of decisions to access information The Department will issue a written notice of its decision to an applicant within 45 days of receipt of a request for information (or 30 days for applications to amend personal information). The notice will include the date of the decision, the name and designation of the decision maker, reasons for deleting any matter, reasons for deferring access, arrangements for giving access, reasons for refusing access to any matter, the amount and basis for any charges levied, the rights of review and procedures to be followed. Access to information Review rights If an applicant disagrees with a decision made by the Department, they can submit a written request to the Department to review the decision within 30 days of receiving it. Reviews are conducted by a different person who is not subordinate to the original decision maker. Fees do not apply. The Department must respond with a written notice of a decision within 15 days. If the applicant is still not satisfied they may lodge a written complaint to the Government s independent Information Commissioner within 60 days following the internal review decision (30 days for third parties). The Commissioner s decision is final unless an appeal is made to the Supreme Court on a question of law. FOI Manager Department of Corrective Services Locked Bag 22, Cloisters Square PERTH WA 6850 Phone: Fax:

10 Access to information Employee information Employee personal and employment details are held on the Department s electronic human resource management system and on individual personnel files maintained by the Department of the Attorney General. Access to the electronic system is strictly by approved application via an online form. Personnel files of employees and ex-employees are kept secure and confidential but individuals are able to request to view their own files in accordance with the Personnel Files Policy. Human Resources Records Department of the Attorney General Shared Transactional HR Services (AGTHRS) 141 St Georges Terrace Phone: Fax: Library services The Department provides a library information service that supports the research needs of staff throughout Western Australia. The library maintains a collection of books, journals and reports in print and electronic formats. Subjects include criminology, psychology, social work, penology, offender management, adult and youth justice, prisoner health, policy and law. A selection of early Departmental publications and annual reports is also available. Services available to staff include research on any work-related topic, loan of materials from the library s collection, inter-library loans, access to electronic databases, and alerts to users regarding recently published documents. This service is not available to the public. Opening hours are 8.30 am-4.30 pm, Monday to Friday. Library Department of Corrective Services 141 St Georges Terrace Phone: Fax:

11 People and Organisational Development Employment Employment opportunities The Department of Corrective Services is a diverse public sector organisation that provides a variety of services to government and the community. A wide range of employment and volunteer opportunities exist within the Department for enthusiastic and committed people. Employment opportunities are advertised on the WA public sector jobs board (www. jobs.wa.gov.au) and through various external media. The careers section of the Department s website ( includes information about specific careers including: community corrections officers youth justice officers health professionals youth custodial officers prison officers teachers/trainers therapeutic intervention staff trades and services (vocational support officers) a range of other professions within corporate support areas. Volunteers The Department s adult, youth and community services engage volunteers who provide invaluable support in day-to-day activities. Community and Youth Justice Volunteers in community and youth justice services act as mentors and help supervise offenders. They also assist with the supervision of community work, especially in arts and crafts groups and, at times, help with transport. Community Work Management Branch Volunteer Coordinator Community and Youth Justice Phone: Human Resources 13

12 People and Organisational Development Boronia Pre-release Centre for Women Boronia has a robust volunteer program where volunteers participate in a range of activities within the centre. Volunteers support the women in activities such as sporting events, the Boronia choir, craft workshops and cooking classes. Volunteer coordinator Boronia Phone: Information available The Department s policy and guidelines for the engagement and management of volunteers are available online at People and Organisational Development Division The People and Organisational Development Division is responsible for setting strategic Human Resources (HR) direction and for providing advice to the Department s business areas and staff. The division can be contacted for specialist advice and assistance in: HR divisional services workforce planning and strategy employee wellbeing, workers compensation, occupational safety and health industrial relations advice and representation/grievance advice, performance management advice, equal opportunity advice and representation policy and program development candidate attraction and recruitment advice. In most cases, staff seeking HR advice should first contact their business area or divisional HR team. People and Organisational Development Division 141 St Georges Terrace Phone: Fax: (not for pay and related issues) Employee Assistance Program The Department is committed to the promotion of staff wellbeing and to providing support to employees through internal and external services. 14

13 People and Organisational Development The internal services are staff support based teams, which are mainly custodial based, with a small team also based in head office at Westralia Square. The external service is the Employee Assistance Program (EAP) which is provided by PPC Worldwide throughout the metropolitan area with affiliates based in regional WA. Employee Welfare Branch Employee Assistance Program (PPC Worldwide) Attorney General Shared Transactional HR Services (AGTHRS) AGTHRS, a directorate with the Department of the Attorney General, is the Department s day-to-day transactional Human Resources (HR) service provider for: personnel payroll job advertising and appointments position management and classification services HR systems including HR Kiosk online HR Management reports (Cognos). Further information about these services and processing timeframes is available from the Intranet (CSinet) and HR Kiosk (DCS staff only). If you are unable to locate the answer to your question online, call the customer contact centre on 1300 AGTHRS ( ) or lodge an enquiry from home or work using the online form available on the intranet homepage. Human Resources Corrective Services Academy The Corrective Services Academy is the training provider for DCS staff in Western Australia. The Academy provides staff with the opportunity to develop and improve the skills, knowledge and personal attributes necessary to fulfil their responsibilities. It also helps them to pursue career goals. Located in Bentley, the Academy develops and delivers quality training programs, offering a wide variety of courses to a number of client groups throughout the organisation every year. The Academy also has a regional presence by way of satellite trainers who co-ordinate and promote training opportunities across the State. 15

14 People and Organisational Development Courses range from foundation/induction training to corporate governance and workplace skills training and leadership development. The Academy also links business areas with external training providers and offers recommendations on the most appropriate training services to meet individual, business and Department needs. Corrective Services Academy 4 Allen Court BENTLEY WA 6102 Phone: Fax: Infrastructure Services Infrastructure Services provides leadership, responsibility and direction for infrastructure activities to ensure facilities are built and maintained in line with the needs of the Department and in compliance with legislation, codes and protocols. The infrastructure activities comprise private or public major capital projects, minor works, maintenance and development of asset plans and standards. Infrastructure Services 141 St Georges Terrace Phone:

15 Communications Media and Public Affairs The Department s Media and Public Affairs branch co-ordinates the release of information about the Department s services and projects. It includes public affairs, publications and media teams. All media enquiries are handled by on-call media staff. The branch also co-ordinates: community consultation and communication launches and events marketing and communication strategies publication production intranet news service internet news service staff recognition staff communications. Communications Photo: Today Tonight reporter Graeme Butler interviews North West Metro Adult Community Corrections Manager Sue Senior. 17

16 Communications Media A media officer is available 24 hours, seven days a week. Information available Publications Department of Corrective Services Handbook Department of Corrective Services Annual Report (online only) InsideOUT(staff magazine) e-news (for internal distribution only) Website The Department s website is at The Department s media releases are published in the news section of the website. Intranet CSinet J-Staff Media and Public Affairs Level 8, 141 St Georges Terrace Phone: Fax: pubaff_dcs@correctiveservices.wa.gov.au Media Coordinator Phone: Mobile: Online Services The Online Services branch manages the Department s online (web) presence. Online Services is responsible for: developing and implementing the Department s web strategy promoting online content writing and usability guidelines, and accessibility standards through consultancy and workshops co-ordinating the online content and application development, vetting and publishing to the intranet (CSinet) and DCS websites, and a number of internal portal communities ensuring compliance to guidelines and standards. 18

17 Communications Manager Online Services Level 8, 141 St Georges Terrace Phone: Information technology support All Information Technology (IT) queries, including technical problems with staff laptops, desktops, printers or application availability, should be reported to the CSC Service Desk. Phone: Communications Advisory groups The Department welcomes views and comments from people and agencies outside of government. Community liaison and reference groups Community Liaison Groups (CLG) are established to ensure community input is given to Department projects and decisions, and to strengthen the Department s relationship with the community. The groups are generally made up of local residents, businesses and various agency representatives who represent a cross-section of community views. The Department also draws on the expertise of local people by establishing Community Reference Groups (CRG) to inform and advise on key projects. These experts include local people with a commitment to particular justice issues, other government agencies and cultural advisers. The number of community reference groups operating at any one time depends on the projects and requirements of the Department. CLGs operate at Wooroloo and Karnet prison farms while CRGs operate for all work camps except for Warburton, which is in the process of establishing a group. The Derby CRG operates for the West Kimberley Regional Prison and Regional Youth Justice Services. The Department also operates a Community Engagement and Advisory Group for Boronia Pre-release Centre for Women. 19

18 Communications Media and Public Affairs 141 St Georges Terrace Phone: Fax: Ministerial Liaison Branch (MLB) Ministerial correspondence between the Department and the office of the Minister for Corrective Services is co-ordinated by the Department s Ministerial Liaison Branch (MLB). The branch allocates, records and monitors various Ministerial correspondences and liaises between the Minister s office and Department staff on prepared responses. It also co-ordinates and quality assures briefing notes from within the Department on various corrections issues relevant to the Minister s portfolio, as well as responding to Parliamentary questions and Cabinet submissions, and providing advice to other Members of Parliament. Ministerial Liaison Branch 141 St Georges Terrace Phone: Fax: MLB@correctiveservices.wa.gov.au Photo: MLB staff members at Parliament House. 20

19 Professional Standards Professional Standards The Department s primary focus is to improve community safety and reduce reoffending. The Department recognises that a strong partnership with the community, its clients and stakeholders is critical to delivering these services. This relationship must be founded on confidence and trust, which is enhanced when clients, community and staff view processes as open, transparent and accountable. This means building an organisational culture that values integrity and recognises the benefits of effective complaints handling. Compliance with legislation and Government and Departmental codes and policies is the foundation that enables effective delivery of services that are contemporary, rigorous and credible. The Professional Standards Division provides services to ensure these standards are met. This is achieved by a range of internal controls and programs that monitor compliance and identify gaps in service standards; a comprehensive risk management system that identifies and analyses current and emerging risks; and a treatment program for dealing with complaints and misconduct. The division also provides services that focus on enhancing organisational learning and professionalism. Professional Standards Complaints, compliments and suggestions The Administration of Complaints, Compliments and Suggestions, known as ACCESS, is a dedicated service that handles all complaints, compliments and suggestions and monitors their progress for action, in accordance with recognised standards. It ensures all complaints are addressed in a timely and appropriate manner. ACCESS identifies causes of problems and makes recommendations for changes to procedures, practices or policies to prevent similar problems occurring. It provides regular reports and advice to senior management across the Department to enhance service delivery and ensure compliance with decision-making and administrative standards. The service liaises with agencies, including the WA Ombudsman and Health and Disability Services Complaints Office, whose roles are to oversee the administration and resolution of complaints. Information available Brochure ACCESS: Do you have something to say? Let us know. (available online) 21

20 Professional Standards Prisoner Grievance System The Department has a process in place to help resolve complaints made by prisoners and detainees about the custodial system and the services provided. The Prisoner Grievance System, in particular, encourages early resolution of complaints through a prisoner s unit officer. Where matters are unable to be resolved, the system provides for the formal recording of grievances on the Department s Total Offender Management System (TOMS) and unresolved matters can be escalated to a Prisoner Grievance Review Panel. Compliance The Standards and Review Directorate is responsible for testing the Department s compliance against policy, procedure and legislation specifically within adult prisons, youth detention centres and community justice offices. The directorate s review team provides corporate risk management, standards development, compliance and reporting frameworks, proactive compliance testing and quality assurance. The directorate also promotes consistency and accountability in professional practice and the case management of offenders under community supervision orders. It also reviews and makes recommendations on the Department s case management practices and standards in the event of the case review of a critical incident or coronial matter. Standards and Review 141 St Georges Terrace Phone: Fax: Professional Conduct The Integrity Directorate is responsible for conducting investigations and reviews into complaints and reports of serious misconduct involving Department staff. Matters assessed as less serious may be referred to a local investigator, however, the directorate continues to oversee and support the investigation of local matters. 22

21 Professional Standards The directorate provides a reporting service for the Department in relation to matters such as corruption and misconduct that fall within the jurisdiction of the Corruption and Crime Commission, and the WA Police in relation to misconduct that involves criminal activity. It also identifies opportunities for business improvement arising from investigations and reviews, and makes recommendations for changes to policies and procedures to improve performance. Safeline is a dedicated phone line ( ) for staff to report suspected misconduct or unethical behaviour within the Department. It is a secure and confidential line that enables users to speak directly to ACCESS or to leave a recorded message if they so wish. Integrity Directorate 141 St Georges Terrace Phone: Fax: DCS_misconductreporting@correctiveservices.wa.gov.au Professional Standards Public Interest Disclosure The Public Interest Disclosure Act 2003 aims to ensure openness and accountability by encouraging people to make disclosures about wrongdoing within the Department by protecting them when they do. Anyone can make a disclosure under the Act and the types of matters that can be reported include: improper conduct an offence under State laws (including corruption) administration matters irregular, unauthorised or substantial mismanagement of public resources conduct that involves a substantial and specific risk of injury, prejudice to public safety or harm to the environment. Making a disclosure or whistleblowing is a serious matter and in many cases it will take courage and trust for people holding information to come forward. 23

22 Professional Standards The Act has provided a number of protections including: immunity from civil or criminal liability, disciplinary action, dismissal and termination of employment or for any breach of duty of secrecy or confidentiality that may apply, as a result of making the disclosure the Department taking all reasonable steps to protect a discloser from detrimental action or the threat of detrimental action if they are a Department employee or a prisoner protecting both the identity of the person making the disclosure and the person about whom the disclosure is made. There are some exceptions, including where it is necessary to do so to enable the matter to be investigated. The Act ensures appropriate disclosures of public interest information are investigated and that the person raising the disclosure is informed about the outcome of the investigation and what action, if any, the Department will take. Photo: Staff member turns document pages. 24

23 Professional Standards Making a public interest disclosure In the first instance, a person wishing to make a public interest disclosure should contact a designated public interest disclosure officer by or phone to ensure the best possible protection. Prisoners and detainees can also make a public interest disclosure confidentially in writing. Within the Department, all investigative staff attached to the Integrity Directorate are designated public interest disclosure officers. In order to be protected, a disclosure must be made to a public interest disclosure officer. All information regarding potential public interest disclosure matters should be kept confidential. Information available More details can be found on the Public Sector Commission website. Public Interest Disclosure Officer 141 St Georges Terrace Phone: Fax: pidisclosure@correctiveservices.wa.gov.au Further information: Public Sector Commission Dumas House, 2 Havelock Street WEST PERTH WA 6065 Phone: Website: Professional Standards Internal Witness Support Service In addition to the legislative protections available under the Public Interest Disclosure Act 2003, the Department provides an Internal Witness Support Service. This service provides advice and support to employees who witness, provide information about and/or report suspected unethical or improper conduct within the 25

24 Professional Standards Department. The service is free, confidential and entirely voluntary. All information, including the identity of witnesses, is treated with the strictest confidence in accordance with the Internal Witness Support Service Policy. Internal Witness Support Services 141 St Georges Terrace Phone: Photo: ACCESS poster. 26

25 Prison details About prisons The Department of Corrective Services maintains the custody of prisoners and the security and good order of prisons throughout Western Australia. It is responsible for the strategic management of the State s prisons and, in accordance with the Prisons Act 1981 and Director General Rules, oversees the assessment and placement of offenders in appropriate prisons for the duration of their sentences. The Department s 14 prisons (excluding Acacia Prison and Wandoo Reintegration Facility) are diverse, with some prisoners serving their sentences in minimum-security prisons, some in regional prisons across the State and others in maximum-security, metropolitan prisons. Adult offenders are most effectively managed by targeted program and employment management regimes that give the community appropriate protection while maximising the prisoners potential for rehabilitation. All newly-sentenced prisoners undergo a comprehensive assessment to determine their security rating, health requirements, work placement and program and educational needs. Prison rules and regulations Prison details In addition to the Prisons Act 1981 and the Prison Regulations 1982, the Department follows a set of rules, directives and instructions to assist in the management and control of the State s prisons and prisoners. Known collectively as the Adult Custodial Rules, the documents are issued by the Commissioner, as Chief Executive Officer, with the approval of the Minister. Supplementary are policy directives and operational instructions issued on the authority of the Commissioner. The suite of rules, directives and instructions are administered by the Adult Custodial division. The superintendent of each prison also issues standing orders to manage their prison in alignment with the rules, directives and instructions. These documents are reviewed and revised as necessary, including the move towards a simplified rule/policy structure and content. Information available The Adult Custodial Rules are available online at 27

26 Prison details Adult Custodial Division 141 St Georges Terrace Phone: Fax: Security Services The Security Services Directorate provides the Department with advice and assistance in the implementation of security systems, drug detection, intelligence services to internal and external stakeholders, risk management and control strategies. The directorate also drives the development and implementation of emergency management procedures. Director Security Services 141 St Georges Terrace Phone: Fax: Justice Intelligence Service 141 St Georges Terrace Phone: Fax: Emergency Support Group Hakea Prison Complex Nicholson Road CANNING VALE WA 6155 Postal address Locked Bag 111 CANNING VALE WA 6970 Phone: Fax:

27 Prison details Drug Detection Unit Hakea Prison Complex Nicholson Road CANNING VALE WA 6155 Postal address Locked Bag 111 CANNING VALE WA 6970 Phone: Fax: Gatehouse Operations Hakea Prison Complex Nicholson Road CANNING VALE WA 6155 Postal address Locked Bag 111 CANNING VALE WA 6970 Phone: Fax: Prison details Visiting prisons Visitors are welcome at all Western Australian prisons as they are an important link between the prisoner and the life they will re-join once released. Each prison has its own visiting times and most have a booking system. Appointments should be made up to 24 hours ahead (see individual prison details). All visitors must register with the prison on arrival, provide valid proof of identity and sign a statutory declaration of their identity, address, relationship with the prisoner and the purpose of their visit. A photograph is taken and stored with the visitor s details. No items can be taken into a prison to pass on to a prisoner during visits. This includes jewellery, money, letters, photos, cards, pills or drugs of any type or personal belongings. 29

28 Prison details Security Visitors to prisons should be aware of the following security measures: Anyone, including children and babies, may be searched before being granted entry to the prison. There are five kinds of searches canine, visual, electronic, rub-down and strip searches. Drug detector dogs operate in prisons. Video cameras operate in all prisons and you will be filmed during your visit. Any person caught trying to bring a banned substance or item into a prison may be charged by police and may be refused entry on future visits to the prison. Photo: Prison officers on duty at Albany Regional Prison. 30

29 Prison details Acacia Prison Acacia Prison is a privately-managed prison. The Department owns the prison and contracts its custodial services to external service provider Serco and its maintenance of the facility to Sodexo. In brief Opened: May 2001 Gender of population: Male Security level: Medium Location: 54.6 km east of Perth About visiting: All visits must be booked through the visitors centre. Visiting times Friday to Sunday 8 am, 9.45 am, 1 pm and 3 pm. The number of visitors per visit is limited to seven with a maximum of three adults. A free bus service runs from Midland Train Station on Friday at 7.15 am, 8.45 am and 2.00 pm, Saturday at 7 am, 8.45 am and 2 pm, and Sunday at 7.15 am, 8.45 am and 2 pm. Seats are limited and must be booked in line with visitor appointments. Prison details Information available The Acacia Prison Services Agreement and the prison s annual reports are available online at Acacia Prison Great Eastern Highway WOOROLOO WA 6558 Phone: Fax: Visitors Centre Phone: (Monday to Thursday, 9 am-12 pm and pm-3 pm). Postal address: Acacia Prison Locked Bag 1 WOOROLOO WA

30 Prison details Albany Regional Prison Albany Regional Prison is the only maximum-security prison outside Perth. It also manages medium and minimum-security prisoners and holds several long-term prisoners originally from other countries. There is a strong focus on prisoner employment and providing offenders with a variety of education opportunities. Prisoners have the option to study full time in English and maths (general education and to tertiary level), art, music and computer tuition. The prison includes a Drug Detection Unit (DDU) which conducts regular searches of workshops, cells and living areas and also conducts searches on all visitors. The DDU operates in conjunction with the Albany Security Unit (ASU) to target high profile prisoners and visitors, as well as co-ordinating staff to search and swab cells. In brief Opened: September 1966 Gender of population: Male Security level: Maximum, medium and minimum Location: 8 km west of Albany, 414 km south of Perth About visiting: Visits must be booked 24 hours in advance. Visiting times Monday to Friday 4 pm-5.30 pm, weekends and public holidays 9 am-11 am and 1 pm-3 pm. A maximum of three adults and four children can visit at one time. No children can visit on Tuesday, Thursday or Sunday afternoons. For public transport information contact Transwa on Albany Regional Prison Princess Avenue ALBANY WA 6330 Phone: Fax: Visit bookings Phone: Postal address Albany Regional Prison Locked Bag 2 ALBANY WA

31 Prison details Bandyup Women s Prison Bandyup Women s Prison is the only female prison in Western Australia that caters for all security classifications. It holds women on remand awaiting a court appearance, assesses newly-sentenced prisoners and manages women who are completing sentences. The prison aims to provide offenders with an environment that encourages respect for themselves and others, embraces diverse cultural backgrounds and provides the best opportunities for positive change. It operates a structured day which applies equal weighting to work, education, personal development and therapeutic interventions. The structure is designed to contribute to rehabilitation and reintegration. Staff work closely with Boronia Pre-release Centre to prepare offenders for a minimum-security environment. In brief Opened: January 1970 Gender of population: Female Security level: Maximum, medium and minimum Location: 22 km north-east of Perth About visiting: Visits must be booked through the visitors centre. Visiting times Monday, Wednesday and Friday 1.30 pm-2.30 pm, Monday to Friday 2.45 pm-3.45pm, 4 pm-5 pm; weekends and public holidays 8.45 am-9.45 am, 10 am-11 am, 1.30 pm-2.30 pm, 2.45 pm-3.45 pm, 4 pm-5 pm. Child visits are on Tuesday and Thursday pm-2 pm. Social video visits must be approved by the prison s assessments manager. A maximum of three adults plus children can attend each visit. For public transport information contact Transperth on Prison details Bandyup Women s Prison 95 Middle Swan Road WEST SWAN WA 6055 Phone: Fax: Postal address Bandyup Women s Prison PO Box 100 GUILDFORD WA 6935 Visit bookings Phone: (8 am-12 pm and pm-4 pm weekdays) Outcare Visitors Centre Phone: (Monday to Friday 9.30 am-5.30 pm and weekends 8.30 am pm). 33

32 Prison details Boronia Pre-release Centre for Women Boronia Pre-release Centre for Women manages minimum-security female prisoners and their children in a community-style setting. It provides meaningful rehabilitation activities and work placements that address the unique needs of female prisoners and provides them with practical skills to help them reintegrate into the community when released. The community is engaged as an active participant in the centre through a Community Engagement and Advisory Group (CEAG), volunteer programs and other initiatives. In partnership with a local not-for-profit organisation, Extra Edge Community Services, Boronia has a well established women s choir who sing at local community venues such as aged-care villages and larger corporate events. In brief Opened: May 2004 Gender of population: Female Security level: Minimum Location: Bentley, 9 km from Perth About visiting: Visits must be booked by 9 pm Thursday. Visiting times weekends and public holidays 9.30 am am and 1.30 pm pm. A maximum of three adults are allowed at one time per visit plus children. Day and overnight visits for children up to the age of 12 years can be organised on weekends and school holidays (conditions apply). Buses 72 and 75 run from the Esplanade Busport and stop outside the prison. Buses 98 and 99 run from Fremantle Train Station and stop outside the prison. For further public transport information contact Transperth on Boronia Pre-release Centre for Women Hayman Road BENTLEY WA 6102 Phone: Fax:

33 Prison details Broome Regional Prison Broome Regional Prison manages male and female prisoners of all security ratings from across the Kimberley region. It manages a high percentage of Aboriginal prisoners and is the oldest functioning prison in the State. Prisoners can access self-development and therapeutic programs, focusing on issues such as substance use and anger management. A wide variety of education programs are also offered, ranging from literacy to arts and crafts. Selected prisoners may also attend the local TAFE College. Employment for prisoners ranges from supervised community work outside or within the prison under the Section 95 program, domestic duties and workshop maintenance. This allows prisoners to be able to give something back to the community while learning skills in the construction area and gaining accreditation through TAFE. In brief Opened: February 1945 Gender of population: Male and female Security level: Maximum, medium and minimum Location: Broome, West Kimberley, 2174 km north of Perth About visiting: No bookings are required. Visiting times Maximum and medium-security prisoners, daily 1 pm-3 pm. Minimum-security prisoners Monday-Friday pm and weekends and public holidays 12 pm-5 pm. Buses run hourly (late October to 30 April) and every 30 minutes (1 May and mid-october) from Cable Beach Resort. The closest stop to the prison is at the Mangrove Resort Hotel on Carnarvon Street (behind the prison). For public transport information contact Transwa on Prison details Broome Regional Prison Hamersley Street BROOME WA 6725 Phone: Fax: Postal address Broome Regional Prison PO Box 83 BROOME WA

34 Prison details Bunbury Regional Prison Bunbury Regional Prison is a medium-security prison with a short-term maximum unit for managing people remanded in custody to appear in court and a minimum-section adjacent to the main facility. It is a multifunctional prison that delivers a number of key rehabilitative objectives for the Department, in that it delivers a suite of re-entry, programming and skill development and training services for medium and minimum-security prisoners. It is also a key producer of primary and secondary products for the prison system. In brief Opened: February 1971 Gender of population: Male Security level: Maximum (short-term remand only), medium and minimum Location: 11km south of Bunbury, 183 km south of Perth About visiting: Visits must be booked through the visitors booking centre. Visiting times, medium-security prison daily including weekends and public holidays 9.30 am am and pm-2.45 pm except Fridays pm visit period; pre-release unit (minimum) Saturday to Sunday including public holidays 9.30 am am and pm-2.45 pm. A maximum of three adult visitors at one time. Children must be accompanied by a responsible adult. There are a number of listed adult-only sessions throughout the week and weekend. A prison bus service runs from the Bunbury bus station on Thursdays at 12.15pm and from the train station at pm to the prison and on Fridays to the Prerelease Unit. For public transport information contact Transwa on Bunbury Regional Prison Centenary Road BUNBURY WA 6230 Phone: Fax: Postal address Bunbury Regional Prison PO Box 444 BUNBURY WA 6231 Visitors Booking Centre Phone: (9.30 am am and pm-3.30 pm weekdays). 36

35 Prison details Casuarina Prison Casuarina Prison is the main maximum-security prison for male prisoners in Western Australia, particularly those serving long terms. The prison replaced the 130-year-old Fremantle Prison as the State s main maximum-security prison in Surrounded by state-of-the-art security, the prison has a special unit for intensive, high-security supervision of offenders. The prison operates a large Health Centre, which receives prisoners from all over the State requiring specialised care and observation. It has a variety of workshops where prisoners can learn and gain formal qualifications in metal fabrication, cabinet making, boot and shoe manufacturing, printing, food production and concrete products. The Education and Vocational Training Unit is committed to encouraging prisoner engagement with eduation and provides links to the community to optimise postrelease employment prospects. In brief Opened: June 1991 Gender of population: Male Security level: Maximum, medium and minimum Location: 34.9 km south of Perth About visiting: Visits must be booked through the Visits Booking Officer between 8 am-4 pm Monday to Friday only. Visiting time Monday to Friday 4.15 pm-5.25 pm, weekends and public holidays 8.45 am-5 pm. A maximum of three adults per visit, plus children. A prison bus service runs from Kwinana Bus Station at 3.45 pm on Tuesdays and Thursdays and at 1 pm on weekends. For public transport information contact Transperth on Casuarina Prison 288 Orton Road CASUARINA WA 6167 Phone: Fax: Postal address Casuarina Prison Locked Bag No 1 KWINANA WA 6966 Visits Booking Officer Phone: Prison details 37

36 Prison details Eastern Goldfields Regional Prison Eastern Goldfields Regional Prison (EGRP) is an integrated minimum-security facility with short-term capacity to manage higher-security male and female prisoners to allow visits or court appearances. The prison replaced the Kalgoorlie Regional Prison in EGRP focuses on providing prisoners with skills they can utilise both within the prison and once released into the community. EGRP offers a range of education and practical courses, all of which concentrate on the development of life skills and providing prisoners with valuable skills to contribute to the capacity of their communities. In brief Opened: 1980 Gender of population: Male and female Security level: Minimum (limited capacity to hold maximum and medium) Location: Kalgoorlie-Boulder, 596 km east of Perth About visiting: All visits must be booked 24 hours in advance through the visitors centre. Visiting times minimum-security prisoners: weekends and public holidays 1.30 pm-3 pm (except Christmas Day and Good Friday). Remand prisoners Monday to Friday 1.30 pm-3 pm, weekends and public holidays 9.30 am am (except Christmas Day and Good Friday). A maximum of three adults per visit, plus children. The prison is about 7 km south of the Kalgoorlie-Boulder town centre in Vivian Street, opposite Norkal Park. For public transport information contact Transwa on Eastern Goldfields Regional Prison Vivian Street BOULDER WA 6432 Phone: Fax: Postal address Eastern Goldfields Regional Prison PO Box 434 KALGOORLIE WA 6430 Visitors Centre Phone:

37 Prison details Greenough Regional Prison Greenough Regional Prison manages prisoners from throughout the Mid West region extending from Exmouth in the north to Moora in the south, and east as far as Wiluna. The prison manages a high percentage of Aboriginal prisoners and up to 69 female prisoners. A minimum-security facility at the front of the prison houses up to 56 male prisoners. The prison was designed and built as a minimum-security prison in 1984, replacing Geraldton Prison. It has undergone several upgrades, the most recent being the new Women s Precinct which increased capacity by 44 women. Female offenders have access to an education program and a separate outdoor recreation area within the precinct. In brief Opened: October 1984 Gender of population: Male and female Security level: Maximum (remand), medium and minimum Location: 15.6 km south of Geraldton, 420 km north of Perth About visiting: Visits must be booked 24 hours in advance. Visiting times Monday to Friday 2.45 pm-3.45 pm and 4 pm-5pm, weekends and public holidays 9.30 am am, am-11.45am, 1 pm-2 pm and 2.15 pm-3.15 pm. A maximum of six people (including children) are allowed per visit. A free bus service runs Monday to Friday from the rear of Centrelink in Geraldton at 2 pm and 3.15 pm and from Caltex Rangeway at 2.15 pm and 3.30 pm. A return service is also available. Seats on the bus must be booked at the time of booking the visit. Prison details Greenough Regional Prison Edward Road NARNGULU WA 6532 Phone: Fax: Postal address Greenough Regional Prison PO Box 4108 Rangeway GERALDTON WA 6531 Visitors Centre Phone: