CAPABILITY STATEMENT

Transcription

1 CAPABILITY STATEMENT CONTACT DETAILS: Firm Name: Treated Waste Agencies Pty Ltd Trading As Plumbers Queensland Street Address: Unit 8 / 12 Norval Court, Maroochydore Queensland 4558 Main Contacts: Director - Troy Leviston Manager - Amanda Young Phone: Free Call: Fax: Mobiles: Troy Leviston Amanda Young troy@plumbersqld.com.au amanda@plumbersqld.com.au Web Address: Postal Address: Unit 8 / 12 Norval Court, Maroochydore Queensland 4558 ABN: ACN: After Hours Service: Business Hours: hours a day, seven days per week Monday to Friday 6:30am to 5:00pm CAPABILITY INFORMATION: Main Business Activities: The preferred business of Plumbers Queensland is to maintain several plumbing maintenance contracts with Government Departments, Local Councils, State Schools, Private Schools and several commercial properties such as shopping centres. Plumbers Queensland is a family owned and operated company based on the Sunshine Coast that specialise in all plumbing, drainage, roofing and gas maintenance work. Director, Troy Leviston has over 20 years experience in the plumbing industry. Plumbers Queensland is committed to providing a quality, client focused, "value for money" plumbing service. Plumbers Queensland commenced operation in Maroochydore on the Sunshine Coast in 1988, with the goal to fill the need for a highly professional, plumbing and gas service that exceeds the customer's expectations every time. We have achieved this through the careful selection and induction of our staff and the use of up-to-date equipment and technology.

2 Our Services include: All Plumbing Maintenance and Gas Services After Hours Service Available 24 hours per day, 7 days per week, including all Public Holidays Leak Detection Thermostatic Mixing Valves - Installation and Annual Servicing Hot Water Solutions - Heat Pumps, Electrical and Gas Hot Water Systems - Installation and Maintenance Roof and Gutter - Repairs Backflow Valves - Installation and Annual Servicing Renovations - Kitchen, Bathroom and Laundry Water Saving Solutions - Water Audits, Water Saving Products and Advice Water Meters - Installation and Repairs Disability Modifications Residential and Commercial Drainage Solutions - Stormwater and Sewer On-site Wastewater System Solutions Gas Supply Installation, Service and Repairs Rainwater Tanks, All Sizes Available To Suit Your Needs Whirly Birds, Installation and Repairs Shower Leaks Repaired, Shower Rose and Tap Replacement Skylight, Installation and Repairs Plumbers Queensland has invested time and resources with training our field technicians to become experts where they have shown outstanding capabilities, in doing this we have created a specialist maintenance team. Management encourage a learning environment and support all staff with up-skilling and obtaining further industry based licences. Plumbers Queensland has industry memberships with, Master Plumbers (over 20 years), Master Builders, Building Services Authority and Green Plumbers. Our field technicians hold many industry based licences and additional licences to ensure our commitment to safeguarding the community. These licences include: Plumbers and Drainers Thermostatic Mixing Valve (TMV) Endorsement Backflow Endorsement Solar and Heat Pump Endorsement On Site Sewerage Facility Endorsement Gas Construction Blue Cards / White Cards Asbestos Removal (Class B) Restricted Electrical Safe Work at Heights Positive Notice Blue Card For Child Related Employment

3 As part of our business plan for continuous improvement, our operating systems, processes and technology is constantly under review. All operating systems have been upgraded within the past twelve months, we are continuing to research alternatives for further improvement to the business. Plumbers Queensland currently operates using a database named simpro, this database maintains our clients information, including, but not limited to, site locations, work history, preferred field technicians and scheduled servicing. Our fleet is fitted with Navtack systems, this system enables our administration staff to send messages and work orders to our field technicians on a screen in their vehicles, this system has proven to be a useful tool for relaying information instantly to our field technicians. The Navtrack system is a GPS device that allows the field technicians to search for addresses in their vehicles. Reports can also be generated from each vehicle regarding travel times for accountability. Recently we upgraded our accounting system, by implementing Xero Accounting. This upgrade has streamlined our accounts department and is saving the business time with quicker invoice processing abilities. Equipment and Capacity: Plumbers Queensland has the capacity to fulfil any contract that is awarded to the company, our business plan is to continually be expanding the business at a steady rate that can be maintained. Plumbers Queensland is a local, family owned business which offers employment to local people, which assists with injecting money into the local economy. All contracts, jobs and projects will be considered by Plumbers Queensland on their own merit. It is our aim to fulfil the needs of all of our clients whether they are Government or part of the private sector. Projects that exceed a value of $150, would be decided upon, once the scope of works had been supplied by the client. Ongoing maintenance contracts to the value of $5,000, will be accepted without hesitation. Currently Plumbers Queensland services Government Contracts between the zones, North Brisbane to Gympie. At the request of our clients we will attend work sites outside of these zones if sufficient time is allowed for forward planning. Plumbers Queensland owns a host of modern equipment to get the job done quickly and to the highest standard. Drain Cleaners Drain Cameras Pipe Locators Leak Detectors Generators High Pressure Cleaners Gas Detectors Jackhammers Jetrodder & Drain Machines Trailers Kanga Extension Ladders Flood Lights Welders Scaffolding Walkie Talkies Hand Rods Leaf Blowers

4 Track Record: Plumbers Queensland has a proven track record of successfully maintaining, several, long term, plumbing maintenance contracts for the State Government. Recently we were successful in obtaining the Suppliers for Trade Services contract with the Sunshine Coast Regional Council. Plumbers Queensland has been servicing local commercial businesses in excess of ten years, we have an ongoing relationship with these clients. Contracts include: QBuild Brisbane QBuild Sunshine Coast QBuild Wide Bay Sunshine Coast Regional Council Mirvac Kawana Shopping World Charter Hall Caboolture Park Shopping Centre, Hervey Bay Plaza, Bribie Island Shopping Centre, Kallangur Fair, Currimundi Market Place. Maroochydore RSL and Swan Bowls Club Hy-Tec MANAGEMENT SYSTEMS: Plumbers Queensland operate under both an Environmental Policy and Work Place Health and Safety Policy. Plumbers Queensland recognises the significance of Work Place Health and Safety and Environmental responsibility as contributing both economically and culturally to good corporate citizenship. We are committed to conducting the business activities in a safe and environmentally responsible manner. We are committed to reviewing and updating both of these policies as part of our Management review and Quality Assurance process and where necessary, corrective actions are implemented. The company will plan and manage its activities to minimise disturbance to the environments in which it operates and will maintain environmental standards consistent with relevant regulatory requirements. Plumbers Queensland are very aware of sustainable practices in the field and in the office environment. A few ways our business reduces its carbon foot print is by recycling paper products, recycling copper wastage, turning off all computers, air conditioners and lights in our office at night. We are currently researching the use of IPads with our database, these will be used in the field to reduce the use of paper. Our fleet of vehicles is currently being upgraded, diesel utilities are being purchased for better fuel efficiency. Plumbers Queensland have implemented a quality management system to the AS/NZA ISO 9001:2008 standard. The Quality Assurance of our business is audited each year by an independent auditor.

5 As a company that currently holds several Government contracts our insurance policies and certification is an important part of our business. Plumbers Queensland has Public Liability Insurance with cover to the value of $20,000, Other insurances include, WorkCover Insurance, our fleet, equipment and owned business premises are insured with agreed values. All of the employees at Plumbers Queensland are considered to be an important part of our team, whether they be a school based Apprentice or the Director. We offer many incentives and rewards to our staff to create a safe and happy work place, which results in greater productivity. Some incentives we offer are quote bonuses, bottled water, ice blocks in summer, weekly breakfast barbeques, raffles and gift vouchers for compliments received from clients. As a community focused business, we have an ongoing commitment to our local community, local charities and global charities. Our field technicians regularly carry out free maintenance work at Bloomhill Cancer Help Centre in Buderim, we participate in the Board Meeting surfing competition each year at Kawana and sponsor two World Vision children. Often we assist local schools with work experience placements, and have recently employed a school based apprentice and school based trainee. Other ways our business supports the local community is being conscious of using materials purchased from Australian owned or locally owned suppliers. All of our employees and subcontractors are locals, who reside within the zones our business operates. We believe as local business owners we have an obligation to the community to help as much as possible with injecting money into the local economy. Given the opportunity to gain further contracts, our business will continually endeavour to employ more local tradesmen, and continue offer plumbing apprenticeships and office based traineeships to our local community. ooooooo