COMPANY PROFILE 24/7 Preferred Plumbing Specialists Western Cape Region

Transcription

1 COMPANY PROFILE 24/7 Preferred Plumbing Specialists Western Cape Region Accredited with: Clients we assist:- Commercial Industry Residential Homes Estate and Rental Agents Landlords Developers Industrial Industry Hospitality Industry Fitness Industry Construction Industry

2 FOUNDED IN 2011 Clients remember GREENZ PLUMBING for the professional service we deliver, the quality plumbing solutions we offer and the exceptional workmanship delivered on each and every job by our knowledgeable and efficient teams. Our ability to react with speed ensures that emergencies are dealt with swiftly. Our neat approach to our work means that projects are completed without hindrance to our clients; we take this very seriously. We are often commended by clients for the friendly and client-centric approach of our team members. We have selected our team based on a blend of their experience, skill sets, track-record, passion for plumbing and ability to truly engage with our clients. The results we offer is ultimately proven through our excellent references and continued word-of-mouth referrals we receive. WHAT WE PROMISE 24/7 Availability Our emergency number is manned 24/7 by a dedicated team member. Our standby teams are ready day or night to attend to your plumbing emergencies with a smile! We are Flexible Forging Lasting Relationships Dynamic & Innovative Reliable Fleet Quality Service Effective Communication Utilising the Latest Equipment/Tools Knowledgeable Team Cleanliness We work around our clients or their project teams. We proactively ensure that project teams have our contact details and that we in turn have their contact details so they we are able to communicate with each other effectively. We build relationships by being a reliable plumbing provider that cares about our clients. We take pride in the quality of the service we provide and communicate with the client throughout the project, as well as actively following up on service levels after a job is completed. We take feedback very seriously. Our dynamic management team ensures that the company is utilizing the very latest systems, methods and tools in the market to ensure speed and efficiency to clients. Our fleet are well maintained reliable vehicles, company branded and extremely neat. Quality service is a non-negotiable at Greenz Plumbing. Many of our larger clients know our team members by first name already they know we will be there on time and we will sort out their plumbing issues right first time round. We receive accurate and detailed project requirements from the client. Information regarding a project is relayed in-depth to the responsible team and the Operations Manager liaises with the team and client throughout the project. Once a project is completed, we follow-up with the client on service levels. We invest in the very latest equipment/tools to ensure speed in undertaking projects. We really have some mean equipment that enables us to get a job done much quicker. Our team are made up of highly skilled plumbing specialists. our plumbers have at least 5 years broad onsite plumbing experience. We are extremely selective with the staff we employ. We understand our client s need for cleanliness from their preferred plumber. We confidently state that our jobs are extremely neat; we keep and leave our work area tidy every single day. In addition, you can expect our team arriving 2

3 in branded vehicles attired in branded clothing. Our image is extremely important to us; and we uphold this value throughout the company. Respect Timeous Service Streamlined Process Market-Related Pricing We educate our staff on how to ensure the client s property, equipment and belongings are respected and looked after. We believe stringently that the client is paying our invoice and if we do not respect the client s items then the client will not respect our invoice. Once we have received a call from a client and ascertained how urgent the request is, we dispatch a team accordingly. In fact, for emergencies whilst we have the client on the line we are already dispatching a team and briefing them whilst they are on route. We keep the client informed of the approximate time that the team will be arriving at their premises. We have perfected our process over the years and guarantee professionalism right from receiving a client enquiry to delivering on a project the process is seamless. We are committed to offering clients competitive pricing. INDUSTRIES WE SERVE We have experience assisting the following range of clients/industries with diverse plumbing requirements: Commercial Industry Residential Homes Estate and Rental Agents Landlords Developers Industrial Industry Hospitality Industry Fitness Industry Construction Industry OUR SERVICES Customers using this service Service 24/7 Emergencies plumbing maintenance requirements Plumbing for insurance claims Electric Geysers (installing, relocating, repairing burst/faulty geysers) PIRB approved to install geysers Geyser Blankets Kitchen/Bathroom installations/renovations Burst pipes Leak Detection (infrared camera) Unblocking sinks/toilets Blocked drains CCTV drainage inspection Taps (dripping, replacements, etc) Toilets (leaking & running) Irrigation pipes (leaking) Waste pipes (leaking) Shower heads (clogged) Installation of washing machines/dishwashing machines Storm water & drainage problems (drainage installations) Damp problems Plumbing Certificates (buying/selling ) Water mains (rerouting/new) 3

4 Customers using this service Industrial only Industrial only Commercial & Industrial Commercial/Industrial Commercial/Hospitality/Fitness Commercial/Residential Commercial/Hospitality/Complexes Commercial/Complexes/Hospitality Commercial/Hospitality Service Installing pressure valves Consulting in the design of Wet services for all buildings in the residential, commercial or industrial sector (working with Architects and Project Managers). Mechanical specialised high pressure water jetting for cleaning of sewer and storm water drains and gutters High pressure water mains Draining systems Design, install and maintain commercial plumbing systems for new and existing offices, factories, chain stores and commercial premises Plumbing project management Sanitary Ware installations Construction Plumbing (building from the ground up) Subsoil drainage systems Preventative maintenance contracts Grease/fat traps and grease/fat tanks emptied and cleaned (new legal requirement) Pumps, valve repairs and maintenance Hot water repairs and maintenance Electric drain cleaning High Pressure Water Jetting Commercial water storage and water saving systems designed and installed Sewer/water & waste design and installations Clearing blocked sewer and storm water drains Large & small capacity hot water boiler systems (electric) WHAT SOME OF OUR CLIENTS HAVE TO SAY Thanks for doing a great job at short notice. Your staff were awesome. Wanted to say thank you for the job your guys did yesterday. They were very professional, amiable and seemed knowledgeable. The experience could potentially have been quite harrowing, but went off quite smoothly. Thank you very much for the speedy work. Francois from Longbeach Mall is very happy. Well done on a very good job done. I just wanted to say a big thank you for Greenz Plumbing's great service the other day. I had a very bad experience with a fly by night plumber who wasted my time and money without solving the problem. Just before pulling my hair out, I called Greenz Plumbing and within an hour a professional team had arrived and started sorting out my plumbing issue. They were even kind enough to use the plumbing supplies I already had to keep the costs down. Fast, professional, friendly service is all I can say, They sorted out the issue in no time. We will be using them as our go-to plumbers from now on. We look forward to a great business relationship. Thank you guys very much. Great service. Thank you for your prompt and effective service. Contact us for telephonic references! 4

5 OUR TOP CLIENTS Client Premises Services Period Assisting Industrial & Hospitality Premises Installations (e.g. piping, tubing, geysers, water pressure to industrial machinery) 5 Months Maintenance Commercial Premises Installations 6 Months Maintenance Commercial Premises Installations 6 Months Maintenance Commercial Premises Install & remove temporary plumbing 1 Year Maintenance Estate Agency (residential and complexes) Installations Maintenance Certificate of Compliance 4 Years Estate Agency (residential and complexes) Installations Maintenance Certificate of Compliance 4 Years Construction Installations for residential buildings built from ground up 4 Years TLC Construction Construction Retubing Residences 4 Years Installations for residential buildings built from ground up 5

6 Client Premises Services Period Assisting GBS Property Management Complexes Maintenance 1 Year Portfolio Property Management Residential & Commercial Complexes Installations Maintenance 4 Years Nightclub in Cape Town (Entertainment) Installation Once-off Project + many more clients COMPANY STRUCTURE 6

7 WE ONLY UTILISE QUALITY MATERIALS We utilize the following reputable brands within our projects. OUR EQUIPMENT/TOOLS To provide our clients with a speedy and efficient service we have invested in the very latest equipment/tools including: High Pressure Drainage Machine Powerful and quick removal of tough obstructions. Drain-Cam A small infrared camera transmits a video feed and/or takes photographs of the interior of a pipe. Electric Drain Machine Makes quick work of cutting away roots. Leak Detection Equipment Infra-red Machine that detects moisture in walls. Large Jackhammer We have an extremely large jackhammer that enables us to run a new line with ease; reducing time taken. ACCREDITATIONS The below accreditations provide clients with extra peace of mind regarding the standards we adopt. In addition these accreditations enable us to issue a Certificate of Compliance for buying/selling of properties. Interesting fact for clients! Do you know that should a plumber issue a Certificate of Compliance and a plumbing issue/s are found thereafter, the plumbing company is responsible for any further work required to rectify; at their own cost. We are accredited with the PIRB. We comply with all the rules & regulations as laid out by the PIRB. We are accredited with the City of Cape Town (Water Compliance Bylaws) and comply with their rules and regulations. 7

8 OUR FLEET Our fleet comprises 4 branded vehicles. Vehicles are well maintained with existing maintenance plans in place as well as Tracker for security purposes. OUR TECHNOLOGY We utilize Pastel Accounting as our Accounting and CRM system. records are saved on our cloud based server which is accessible online by our team. Our IT preferred supplier is available to us 24/7 and ensures that all information is backed-up daily. The above, along with our in-house generator ensures that we have a viable contingency plan in place; and are able to run effectively in cases of power outages and/or unforeseen disasters. THE PROCESS FLOW The Client contacts our offices with an enquiry. We establish in detail the plumbing problem being experienced and/or project requirements, gaining as much intel as possible in order to brief our team effectively. We know what questions to ask. For larger projects, both the Operations Manager and Project Manager attend briefing meetings with the client. information gathered is recorded on the job card on our CRM platform. For larger projects, teams are accurately briefed regarding the job specification by the Project Manager. For emergencies, whilst we have our client on the line we are already dispatching a team providing them with as much detail as possible. Please note that we will make the necessary arrangements to have the respective area/building/complex s water shut off in order to commence with a project. We try and work around our clients; so if it is more convenient at a specific time/day we would arrange accordingly. Once the site has been assessed the senior plumber onsite will contact the Operations Manager to provide a detailed assessment, thereafter a quotation will be submitted to the client either in writing or verbally if an emergency. Should the client be onsite the senior plumber will discuss their assessment with the client, the solution proposed, etc. Throughout the project, the Operations Manager is in close liaison with the team and provides feedback to the client. For larger projects, the Project Manager will be onsite regularly to check on project quality and progress. The Operations Manager will obtain detailed information regarding a job completed and photographs of the completed job; and load to the job card on the CRM platform. The senior plumber will sign off each project on completion. For larger projects, the Project Manager will sign off on projects. The Operations Manager will contact the client to obtain feedback from the client. Please note! We have our own in-house builder for small patch jobs, building of manholes or minor concrete or paving works. We refer tilers where tiling is required. 8

9 MANAGING THE CLIENTS ACCOUNT We employ the following management techniques to ensure our client s account is well managed: Both the Operations Manager & Project Manager attend briefing meetings for larger projects, and for smaller projects the Project Manager attends meetings. information gathered is documented in order to brief our teams accurately. The senior team liaises with the client regularly telephonically and via scheduled service level meetings and throughout projects clarity on milestones achieved is fed back to clients. Projects are checked and signed off by the Project Manager and/or Senior Plumber before final delivery to the client. teams are lead by a Senior Plumber who reports to the Project Manager. information regarding a job or liaison with clients is recorded on our CRM system for ease of reference. FEE STRUCTURE Call Out Fee We charge a call out fee. Upon contacting our offices, the Ops Manager will provide you with the call out fee rate. The call out fee includes the assessment of the job and a quotation. Please note that for larger clients, the call out fee rate is negotiable. 50% Deposit For non-emergencies a 50% deposit is requested with the balance payable on completion of the assignment. Labour Charge This is a per hour fee. Materials Materials are charged separately. Build from ground up The Project Manager will assess your requirements and quote per job accordingly. WHY CHOOSE GREENZ PLUMBING? We have been commended by our clients regularly for our excellent client service, our quick turnarounds, the thoroughness of our work; and for keeping our clients updated throughout the process. Our people are extremely passionate about plumbing; and it shows in our workmanship. We are client-centric and have employed teams that are able to interact well with clients. We are pedantic about neatness in all that we do - this includes our staff attire, our vehicles, the way in which we work and the final completed job we handover to the client. When we undertake a project, we do it right first time round. We have an excellent track-record. The reason for this is that we employ highly experienced plumbers, we gain detailed information regarding a project before commencing and we have invested in the most advanced tools. 9

10 We provide our clients with detailed reports regarding the project undertaken. We offer competitive pricing without compromising quality. In industrial/commercial environments we ensure that our teams are briefed on any health and safety standards that need to be adhered to prior to commencing a project. We are extremely flexible, and we work around other project teams. We want to make the experience comfortable and effortless for our clients. Our administration process and back-office support team provide an excellent platform for quality customer service. We have grown the business via word-of-mouth referrals to date, which is a testament to the quality we provide. As an add value, we will bring any other issues we notice during the completion of a project to the client s attention. This helps a client to plan for any future plumbing requirements in the future. When we evaluate a project we take the time to explain to the client what we think is wrong, why we recommend a specific solution, and how we will achieve the desired outcome. On completion of a job we discuss findings with the client and what exactly was done. We like to keep our clients in the loop throughout the process. We remain abreast of current trends in plumbing via our membership to the PIRB and by communicating with each other and respective suppliers to the plumbing industry. We have relevant Public Liability Insurance in place. We focus on doing a quality job, not merely trying to get a job finished as quickly as possible. We get it right first time round! CONTACT US Office Contact : Emergency : info@greenzplumbing.co.za 10