3] Alert Configuration for User Login Failure and Incorrect Guest Details [HIA]

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1 Version X Product: 24online Release Number: X Customer Support: For more information or support, please visit us at or This document provides detailed information for 24online version X3650. Following sections describe the release in detail including complete details of enhancements and issues solved with the current version. Features 1] Room wise Composite Report for Hotels A new report Room wise composite report is added in hospitality solution under Reports > Internet Usage > User wise section. The combined details like user session details, number of packages used, number of devices used according to room numbers will be displayed in this report. Moreover, on clicking any Room No. value, complete details of users accessing internet from that room along with their devices type, their data usage and session details will be displayed. Package details can also be known by simply clicking on No. of Packages value. 2] Graphical Bandwidth Usage Reports for live users [HIA] Get graphical bandwidth usage reports for daily, weekly, monthly or yearly time durations of live users which will help to monitor data consumed in detail. These reports will help to better manage bandwidth and to increase/decrease usage limits if required. 3] Alert Configuration for User Login Failure and Incorrect Guest Details [HIA] New event configuration types are added under Alert Management > Alert Configuration for receiving alerts on user login failure and during incorrect guest details entry. Accurate person will receive with all required details configured dynamically whenever guest enters incorrect details at the time of login or when they are unable to login. Customized templates can be created easily from Alert Management > Management > Create Reminder Template section.

2 4] E-Wallet Payment Gateway Integration E-wallet payment gateway is integrated to offer secured way to users for making payments. It is considered as one of the best payment processing solutions in the industry for making safe and secured encrypted transactions. 5] Easily Pay Bills Using New Payment Status option By clicking User My Account button from Edit User page, user can easily know account details and session wise usage details. Payment can be made for different invoices from Account Status > Payment Status section by selecting relevant Account ID, Amount to be paid, and Payment Gateway. 6] New Alert Configuration Types for Valuable Payment Tracking Updates a) Four new alert configuration types are added in the system in this version release debit note alert, credit note alert, user invoice alert, and security deposit alert. SMS and alerts can be configured with ease for transactions having debit notes or credit notes, user invoices creation, and invoices creation for security deposits. This will help to get updates for keeping a continuous track of all transactions. b) Moreover, now alerts can be configured for User Payment Done type to get regular updates via s and keep a track on payments done. Note: 1. Payment Tracking module should be registered for enabling Debit note alert and credit note alert. 2. User invoice alert will not be available in 24online HIA series. 7] Multiple Login Limits Configuration A new option Login Restriction is added in Add User and Create Package pages where specific Multiple Login Limits can be configured. With this configuration option, it gets easy to set login limits on users and packages while creating it. On selecting Inherit checkbox on Add User page, the multiple login limit assigned on the user package will be assigned to that specific user. On selecting Inherit checkbox on Create Package page, the system s limit value configured will be assigned to that package. Note: On editing package details, the Change Limit of Package Members checkbox is to be selected to update the multiple login limit value of all package members. If this checkbox is not selected, the updated multiple login limit value will be only applied on the new users created associated with that package.

3 Enhancements Enhanced Surfing Quota Policy A new field Set Expiry After is added under surfing quota policy where expiry days or time limits can be defined. The system will now consider defined expiry period at the time of disconnecting users from internet package. Room No. field for enhanced Results [HIA] - Internet usage reports can now be easily searched by Room No. criteria from Reports > Internet Usage > Search section. - It is simple now to search users by entering their Room No. from Guest Details > Manage Guests > Search User section of the main menu. - Under Control Splasher > Currently Connected Guests, sorting of live users can be done now by room numbers. Also, Room No. field option is added on this page under Search tab which will help to quickly search any live user by their room number. In Currently Connected Guests page, 50 records were displayed on one page which is increased to 150 records with this version. - A new column Room No. is added in Guest Details > Manage Guests > Active Guests page and Guest Details > Manage Guests > Deactive Guests page. This will help to quickly identify active and Deactive users from the list of users available. VIP code wise view option for Package purchase list [HIA] With this version, there will be an option available for hotels to display packages purchase list to their guests on the captive portal page based on special code or room type. Bandwidth Monitor command for checking bandwidth utility A new command Bandwidth Monitor is enabled from this version by which bandwidth utility details of a particular user can be known based on source IP, destination IP address, Port, and/or Protocol. Syntax for this command is bandwidthmonitor filter filter string [interface interfacename].

4 Multiple Language Supported GUI 24online s GUI now supports multiple languages to capably communicate with international audience in their own preferred language. Confirmation Message on Same Package Purchase On selecting Continue with the current package option or on selecting same package option from the list of plans available from the captive portal page, user will get a relevant confirmation message before making a package purchase. Put in Dynamic Fields on User Self Registration Page With this version, dynamic fields can be added on User Self Registration page with the help of Demographic Field feature. It is now possible to add customized fields on user s self registration page as per the requirements. Preview Selected Pins in Printable Format To preview pins in printable format, it was necessary to open pins and preview all the pins from the start. The system now facilitates to select particular pins to be previewed and see the selected ones in a printable format. MIS Reports Enhancement Users expired in the time period selected were only listed under MIS Reports > User wise > No. of User Expired Reports. With this version, the users with data transfer limit exhausted will be listed down too in this report type. This report will hence list down all the expired users in the system. Re-arrange List of Packages as required by Room Type With this version, system allows to flexibly re-arrange different packages in a list to be displayed on captive portal page for different room types. This can be done from Property Management > Room Management > Types of Room page by simply clicking on Room Type Name.

5 Last Logout Date wise Report under Advance Search User section A new search field type Last Logout Date is added under Advance Search User > Date/Time Filter section. With this option, the report can be generated of users having specific last logout date. This report will help to know date wise logout status of users along with their usage and other details.

6 Fixed Issues Now Deactivation Manager won t consider live users at the time of disconnecting or deactivating. This will help live users to stay connected to the internet till their package expires. Live user detail page was showing default netmask details [i.e ] even when netmask id was defined for a network based LeasedLine user. Now it will show correct netmask id for such users. System was deleting all ip addresses of the pool even if one vlan interface is binded with one of the ip addresses from that particular pool. With this version, the ip address already binded with the vlan interface will not be deleted in case of Pool Delete action. On adding subnet that is already configured on some other interface at the time of DHCP configuration, no relevant message was displayed. System will now show appropriate alert message to notify about subnet conflict. Bandwidth usage value for users was displayed incorrectly under User > Bandwidth Usage section. This issue is being solved in this version. PPPoE users were getting disconnected at the time of restarting Resource Monitor due to some internal fault. This problem is successfully resolved. While creating internet package for LeasedLine users, system was displaying Online Purchase field which is imprecise. Now, this field will not appear in Create Package page on selecting LeasedLine user type. The registered modules were automatically disabled at the time of backup restoration. This problem is solved with this version. System was not allowing creating a new user through a web service binded with vlan pool and was showing an error message. This issue is taken care of in this version. **********

7 How to report problems? If you have problem(s) with your system, contact customer support using one of the following methods: 24online support contact: (a) Technical support (Corporate Office): (b) Toll free number (c) Customer Support support@24onlinebilling.com Visit for latest product and complete contact information. Please have the following information available prior to contacting support. This helps to ensure that our support staff can best assist you in resolving problems: Complete detail of the problem, including the situation where the problem occurs and its impact on your operation Product version, including any patches and other software that might be affecting the problem Details of the steps on the methods you have used to reproduce the problem Any error logs or dumps