MOLA MOLA IDA Integrates ARIS Business Architect or ARIS Toolset with EMC Documentum. White Paper

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1 MOLA MOLA IDA Integrates ARIS Business Architect or ARIS Toolset with EMC Documentum Accelerator and Guide for BPM(Business Process Management) implementation WFM (WorkFlow Management) implementation EAI(Enterprise Application Integration) implementation ECM (Enterprise Content Management) implementation Based on EMC Documentum platform.

2 Copyright: "ARIS", ARIS PPM, "IDS" and the "Y" Symbol are registered trademarks of IDS Scheer AG, Saarbrücken. EMC Documentum - registered trademark of EMC Corporation. Accelerator and Guide for BPM(Business Process Management) implementation WFM (WorkFlow Management) implementation EAI(Enterprise Application Integration) implementation ECM (Enterprise Content Management) implementation Based on EMC Documentum platform. MOLA MOLA IDA" - trademark of MOLA MOLA d.o.o. HR Zagreb, III Podbrežje 6 # office HR Igrane, Radasevica bb # headquarters tel/fax.: GSM: MOLA MOLA

3 Contents Contents 3 Executive Summary 4 Overview 5 Value Proposition 6 Solution Description 7 IDA Toolset 7 IDA Implementation Framework 8 IDA Consulting Services 8 Use case 8 Conversion of business process model 9 Performance monitoring 10 Conclusion 11 About Documentum 11 About IDS Scheer 12 About MOLA MOLA 12 3

4 Executive Summary This white paper deals with the concept, benefits and functionality of the MOLA MOLA IDA Integration Platform for ARIS Business Architect or ARIS Toolset and EMC Documentum (hereinafter refereed to as IDA) an accelerator for ECM (Enterprise Content Management) implementation based on EMC Documentum platform. IDA Integrates ARIS Business Architect or ARIS Toolset with EMC Documentum In order to support IDA platform use, MOLA MOLA delivers methodology (compliant with AVE: ARIS Value Engineering methodology developed by IDS Scheer) that integrates business process management from strategy to controlling and it is a basis for continuous process improvement. It encompasses four stages including process strategy, design, implementation and controlling. Use case presented herewith depicts how the IDA applications fit into the continuous business process improvement cycle in context of IDS Scheer s ARIS business process model and the EMC s enterprise content management application The MOLA MOLA d.o.o. in partnership with IDS Scheer and EMC Documentum provides an integrated solution for Business Process Owners who want to empower, use, measure and improve cycle times and productivity of critical business processes. This enables the Enterprise s key processes to be planned, designed, measured and improved for faster and more effective value chain across the full Business Process optimization lifecycle. MOLA MOLA IDA Integration Platform for ARIS and Documentum IDA platform encompasses the MOLA MOLA IDA Toolset, MOLA MOLA IDA Implementation Framework and MOLA MOLA Consulting Services that provide the Enterprise with the ability to achieve a truly seamless integration of the ARIS platform with the Documentum. The main IDA features are: IDA platform components 4

5 Empower & execute BPM through EMC Documentum using the IDA Process Implementer (component of IDA Toolset) Automatically creates Documentum workflow on basis of ARIS business process model Analysis of key performance indicators, bottlenecks and lifecycles supported by the IDA Performance Monitor (component of IDA Toolset) Process performance indicators obtained from the Documentum BPM can be returned to the ARIS platform for the process optimization purpose RPIC (Rapid Process Improvement Cycles) for further optimization of the processes Formal but flexible Fast and accurate With IDA companies responds to changes in their business rapidly, use their valuable resources and Business Models more efficiently, and get full visibility across the entire value chain. Thanks to IDA, the continuous improvement of the business processes becomes a truly natural process. Overview Enterprises require methodology and tools that will act as glue to remove gap between vision (strategic business goals) and actually work done. There are 3 gaps that should be overcome, and here is value aded scenario that helps organisatio that search for excelence and people who cares: 1 st gap is between goals and business processes, 2 nd gap is between business processes and workflows ( sub processes ) and 3 rd gap is between workflows and application systems that support performance of those business processes and sub processes throughout their value chain network. The proven fact is that full benefits of solution or application integration are only achieved when business processes are fully integrated. Therefore, sinergy efect that comes with MOLA MOLA IDA brings value for all important parties: 1 st value for customers ability to transform vision(goals) to reality(execution), and to achieve competitive advantage through agility in business 2 nd value to service companies improved ability to serve customers through consistent portfolio of services, methodology and tools provided by all parties IDS Scheer, EMC and MOLA MOLA 3 rd value for IDS Scheer, EMC and their partner they get ready to use methodology and tools that pool out best of breet and makes sinergy efect of each side. Generate benefits for potential customer base and assure possibility for accelerated implementation and adoption of EMC and IDS Scheer Solution e.g. EMC Documentum BPM and IDS Scheer ARIS PPM In order to allign our goals when we consider to improve any business solution it is good to look at the following set of typical questions asked by business domain experts: What is the sequence logic of our business process? What knowledge is used within business processes? What cycle times do our business processes have? 5

6 Who is doing what? What demands on resources do our business processes have? What do our business processes cost? What output is produced? What data is administered? ARIS is specifically designed to facilitate the process of identifying business requirements, comprehensive analysis, design, modeling, documentation and reengineering of the Business Processes by answering these types of questions. ARIS is focused on providing process modeling functionalities to business users and analysts. The ARIS users are, typically, not aware of underlying technology which automates the modeled business processes and, also, do not care about technological details when modeling their business processes. Documentum provides enterprise content management (ECM) solutions that enable organizations to unite teams, content and associated business processes. Documentum s integrated set of content, compliance and collaboration solution support the way people work. The Documentum platform makes it possible for companies to work on and distribute all of this content in multiple languages, across internal and external systems, application and user communities. Documentum is commonly used in world s most successful organization which business is run-byprocesses as well. Therefore Documentum is exploited as business process run-time and automation engine however providing lifecycle metrics data used for Rapid Process Improvement Cycles (RPIC). Using the IDA (), Documentum could be employed as a process implementation platform for ARIS business process development. The IDA makes possible reuse of process models created in ARIS design tools in Documentum environment, significantly cutting down the implementation budget and spectacularly decreasing time required for implementation of a document management solution. IDA allows Documentum to be used as a target platform that implements processes in scope of document management solution. Processes are designed, simulated and optimized in ARIS Toolset or ARIS Business Architect. ARIS and Documentum with IDA integration platform provide an integrated solution for Business Process Owners who want to improve cycle times and productivity of critical business processes. Value Proposition The is a high-efficient integration solution designed and developed to enable reuse of process models created in ARIS environment. It provides: Process and business management remains entirely in scope of business management repository Enables single point of maintenance of process model Processes designed in ARIS could be easily implemented in Documentum 6

7 Cost of document management system implementation could be significantly reduced due to possibility to reuse already existing processes Document workflows could be directly based on ARIS process models imported Documentum BPM provides process performance indicators that could be returned back to ARIS platform for the process optimization purpose Solution Description The IDA is ideal, at first, for enterprises that have already modeled their processes and that are looking for the cost and effort effective way to implement the processes on document management platform, and for those that already have Documentum platform and want to take advantage of the ARIS process simulation features. Synergy that comes out from integration of these products significantly increases efficiency providing business process management in continuous improvement cycle. IDA Toolset IDA applications overcomes gap between processes and implementation. IDA Toolset encompasses two applications IDA Process Implementer (in further text referred to as the implementer) and IDA Performance Monitor (in further text referred to as the monitor). The implementer allows transfer of business process model from ARIS to the Documentum which actually implements processes. It takes care on all aspects of model adaptation to Documentum specifics and to import process model into the Documentum repository. IDA applications support implementation of continuous process improvement cycle Once imported into Documentum, business process model can be additionally edited using Documentum BPM (Business process manager) to meet desired behavior and other document management platform specifics. Deployed process model is executed, monitored and controlled by Documentum workflow engine. The performance monitor can be used to retrieve process performance indicators from Documentum and update ARIS business process model. Performance indicators read from 7

8 Documentum are numbers that indicate execution time and frequency for each particular activity in given period of time. During process execution in Documentum workflow engine all events related to work items instanced from process activities are recorded in audit trail. The performance monitor analyzes events related to specific process and calculates performance indicator values. Performance indicators retrieved can be used to update ARIS business process model. For this purpose performance monitor tool uses XML form of the ARIS process model. Performance monitor updates XML with values of performance indicators. Updated XML can be imported back to ARIS, and final result is business process model in ARIS with populated execution times and frequencies for each particular function. Hierarchy of KPI (key performance indicators) worked out in ARIS business process model specifies how the values measured and retrieved from Documentum workflow engine are used within ARIS environment. IDA Implementation Framework IDA implementation framework is a knowledge base that can be use to accelerate implementation of enterprise content management solutions on basis of IDA platform. It represents guide through all phases of the project, providing procedures, sample databases, templates, conventions and reference models. IDA Consulting Services Variety of consulting services is offered in scope of IDA platform to support implementation of enterprise content management solutions on basis of IDA platform. These services include business process related services, EMC Documentum related services and IDA implementation related services. Use case This use case describes how the IDA Toolset can be used to accelerate conversion of ARIS business process model into Documentum workflow and how the performance indicators retrieved from Documentum workflow engine can be used to update ARIS business process models for the purpose of simulation and optimization. Steps in conversion of ARIS business process model into Documentum workflow 8

9 Conversion of business process model The IDA Process Implementer can be used to automatically create Documentum workflow after the ARIS business process model. It takes XML form of business process model, adapts it for implementation in Documentum and creates ready-to-run Documentum workflow. Original business process model in ARIS Business Architect 7.0 First step of the conversion process is the semantic check. It is performed within ARIS Toolset or ARIS Business Architect with aim to check semantic errors in the model that might cause conversion errors or inconsistencies in the Documentum workflow. After the successfully performed semantic check, model needs to be exported to XML. Both, semantic check and XML export are built-in features of ARIS Toolset or ARIS Business Architect, configured for specific use with IDA Toolset. Before conversion, Documentum specific entities (e.g. groups, roles, permission sets and methods) must be created and configured within the Documentum. In that way Documentum specific entities that do not inherently determine nature of business process itself are managed in their ordinary environment. Documentum workflow in Documentum BPM Model conversion itself is straightforward task. User needs to start the IDA Process Implementer, provide required parameters and then start the conversion. After successful conversion, ready-to- 9

10 run Documentum workflow will be saved to repository. It can be used as is or used as a basis to build sophisticated user interfaces. Performance monitoring IDA Process Implementer application In order to make relation between original process model in ARIS Toolset or ARIS Business Architect and Documentum workflow, unique identifier is assigned to every ARIS business process model and its component. These identifiers are stored with Documentum workflow and its activities during business process model conversion. Steps in performance indicators monitoring Starting point to retrieve performance indicators is original ARIS business process model. Its unique identifier is required by the performance monitor in order to locate counterpart of ARIS business process model among Documentum workflows. In next step performance monitor connects to Documentum repository, reads values of performance indicators and use these values in order to update XML form of ARIS business process model. The 10

11 XML with populated performance indicators can be imported than into the ARIS Toolset or ARIS Business Architect. Conclusion Performance indicators presented in HTML format taken from IDA Performance Monitor IDA provides smooth bidirectional transition between business process modeling in ARIS Toolset or ARIS Business Architect and Documentum as ECM platform. ARIS and Documentum with IDA provide an integrated solution for Business Process Owners who want to improve cycle times and productivity of critical business processes. About Documentum Documentum, a division of EMC, provides enterprise content management solutions that enable organizations to unite teams, content and associated business processes. Documentum s integrated set of content, compliance, and collaboration solutions support the way people work, from initial discussion and planning through design, production, marketing, sales, service, and corporate administration. With a single platform, Documentum enables people to collaboratively create, manage, deliver, and archive the content that drives business operations, from documents and discussions to , Web pages, records, and rich media. The Documentum platform makes it possible for companies to distribute all of this content in multiple languages, across internal and external systems, applications, and user communities. As a result, Documentum customers, which include thousands of the world s most successful organizations, harness corporate knowledge, accelerate time to market, increase customer satisfaction, enhance supply chain efficiencies, and reduce operating costs, improving their overall competitive advantage. 11

12 For acurate information about Documentum, visit About IDS Scheer The software and consulting company IDS Scheer develops Business Process Management solutions for corporations and public authorities. With its ARIS Platform for Process Excellence, the company offers an integrated and complete tool portfolio for strategy, design, implementation and controlling of business processes. Thanks to the integrated approach of ARIS Value Engineering (AVE), IDS Scheer consultants build bridges between corporate strategy, business processes, IT solutions and the controlling of running processes in their customers organizations. IDS Scheer was founded in 1984 by Prof. August-Wilhelm Scheer and now serves about 6,000 customers in over 70 countries through a network of its own branch offices and partners. In 2005, the company earned revenues of about 318 million Euro. About 2500 people are working for IDS Scheer worldwide. The company is listed in the TecDAX on the Frankfurt Stock Exchange (Germany). For acurate information about IDS Scheer, visit About MOLA MOLA With expert knowledge in ARIS ad EMC Documentum product family through gained experience of IT business solution consulting and implementation. Our team helps our business partners to achieve their business and technology goals especialy at EAI Enterprise Application Integration field. For acurate information about MOLA MOLA, visit 12

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