Accelerating business with online collaboration

Size: px
Start display at page:

Download "Accelerating business with online collaboration"

Transcription

1 Online Collaboration Real Results Report Accelerating business with online collaboration Four case studies WebEx Communications, Inc Freedom Circle, Santa Clara, CA USA Main: Sales:

2 Online Collaboration Real Results Report Introduction Online collaboration is accelerating the way organizations do business On any given day, companies experience changes inside and outside their corporate borders that affect the way they go to market, sell products, manage their operations, or comply with new regulatory mandates. In fact, corporate success is often a result of responding to changes quickly, effectively, and comprehensively. Fundamental to any business is the dynamic nature in which it operates. The frenzied rate of market change requires employees to access, collaborate, and act on growing amounts of information in less time. You know that old saying time is money ; in some industries, like healthcare and government, the saying would be time is life. Time-critical business knowledge is valuable and must be shared quickly throughout the workforce. Therefore, the need to distribute important information immediately is critical. Knowledge rapidly gathered, developed, internalized, and applied within a company translates directly to competitive advantage. The possibilities with collaborating online Online collaboration makes it possible for organizations to stretch resources, eliminate logistical barriers, and transform online initiatives into strategic lines of business. Business users can now rapidly inform and update dispersed audiences on the latest product updates and initiatives inside and outside the organization. They can also edit, archive, and store sessions in an online library, giving geographically dispersed audiences instant on-demand access to this valuable information. Online collaboration makes it possible to: Quickly meet with and update employees throughout the organization on process changes, product rollouts, regulatory compliance, and new initiatives without juggling travel schedules. Shorten sales cycles by educating prospects and customers faster. Create more effective channel partners by providing more frequent and cost-effective training while avoiding stale, canned presentations and expensive face-to-face trips. Use online solutions for trainer interaction, side conversations, and small group activities that boost effectiveness. Improve customer service and satisfaction by quickly and remotely diagnosing and solving problems. Integrate surveys, tests, and interaction into online meetings and assess the impact of materials and presentation instantly. Track performance, and offer encouragement and support using a variety of online testing and collaboration components. Generate revenue or help with resource accounting using self-service registration and e-commerce payment features. Offer paid on-demand content in a secure, reliable environment with no additional capital expenditures. Can you imagine turning your cost center into a profit center?

3 Online Collaboration Real Results Report Accelerating business processes with online collaboration When business professionals first started implementing online meeting solutions a few years ago, it was mainly to reduce costs by saving time and money on travel. Then, business users found they could expand their reach and do more with less. The trend has been for leaders to push online solutions to not only save time and travel, but to embed these solutions into actual business processes that impact the way the organization works. These leaders are implementing online collaboration solutions inside groups like product management, sales, marketing, training, customer support, services, legal, and much more (see below). Note: This list was compiled from a recent survey of 341 WebEx customers who were asked how online meetings impact their businesses and bottom line inside their organizations. Get products to market faster. Expand reach and meet with geographical teams more often. Develop more effective and efficient sales teams. Slash sales cycles by educating prospects and customers faster. Improve customer service and satisfaction. Create more effective channel partners. Reduce support costs by training customers. Protect company by staying compliant. Shorten the time for application rollouts. Make it easy for subject matter experts to interact with geographically dispersed audiences. Examples of companies accelerating core business processes ADI Time slashed onsite client visits by 90% and expanded market reach using Cisco WebEx solutions. Curbstone Corporation reached a 99% close rate after adopting WebEx meetings to conduct pre-sale presentations to prospects. Kline and Company, Inc. shortened sales cycles and increased conversion rates by transforming its sales process using WebEx meetings. Objective Management increased its customer base to 5,000 by using WebEx meetings to roll out new products faster, accelerate reseller training, and extend market reach.

4 Cisco WebEx ADI Time Case Study WebEx enables us to access clients environments and troubleshoot issues immediately. We answer client support requests within 30 minutes, while our competitors can take up to a full day to respond. Lori Bello, Client Services Manager, ADI Time ADI Time gains business efficiencies and client loyalty with WebEx. Customer and industry ADI Time, high tech Cisco WebEx services WebEx Meeting Center, Training Center, Support Center Summary ADI Time wanted to find an efficient way to work with prospective and existing global customers on an ongoing basis. ADI Time implemented WebEx solutions throughout its sales, technical support, and training organizations. As a result, the company s client response times are now a fraction of its competitors, fostering greater client loyalty and increasing sales. WebEx also optimized ADI Time s resources by cutting client site visits by 90% and expanding customer reach. With only one trainer on staff, ADI Time strengthened its training offerings while providing elearning convenience to clients. About ADI Time Line of business: Time and attendance solutions Headquarters: East Providence, RI Number of employees: 45 Target market: Mid-size enterprises WebEx customer since 2000 Founded in 1983, ADI Time is a leading developer of time and attendance solutions that help thousands of businesses worldwide successfully manage their workforces. Designed for a wide variety of workforce management needs, ADI Time solutions address the most complex challenges facing labor-intensive industries today. The solutions integrate easily with popular human resource, financial management, and payroll software resulting in tangible savings and improved productivity for clients everywhere. The challenge With clients spread throughout the nation and across the world, ADI Time wanted to find an efficient way to work with prospective and existing customers on an ongoing basis. To perform software implementation and sales calls, our staff had to travel to client sites, and spent several days a week on the road, recalls Lori Bello, Client Services Manager at ADI Time. The company tried to interact remotely with clients by implementing some of the connectivity applications on the market at the time. Bello explains, In the late 1990 s, we tried PC Anywhere and different DOS programs, but the slow performance of these early software packages made it difficult to share our applications with clients. In addition, ADI Time wanted to provide remote technical support to clients and value-added resellers located across the globe, from New Zealand to Kuwait. As web-based meeting applications entered the market, ADI Time began searching for a strong online collaboration and support tool. The solution In 2000, Bello researched web-based meeting solutions on the Internet and found WebEx. WebEx technology was far more advanced than any other solution on the market. We chose WebEx because it was clearly the industry leader, she says. WebEx ease of use and sophisticated reporting functionality were also important factors for ADI Time. We knew that WebEx reports could provide us with metrics to help us streamline our sales and support processes, she says. ADI Time initially implemented WebEx Meeting Center for pre- and post-sales activities. Today, the sales team uses Meeting Center to conduct product demonstrations, which consist of one-on-one meetings with clients. According to Bello, We set up sample databases, making it possible for clients to touch and feel our systems via WebEx. WebEx also enables our sales team to conduct joint sales calls with VARs and their clients when needed. In addition, the company conducts weekly and bi-weekly calls with new clients to guide them through every stage of product implementation. With WebEx, we re in constant communication with our clients, even if we only talk for half an hour to check on their implementation. Our clients can have as many people on the call as needed. They feel well-supported, and we can ensure they use our products successfully, explains Bello.

5 Thanks to WebEx, our technicians now travel to client sites maybe once out of every ten software implementations. This 90% cut in travel translates into a huge productivity gain. And because our sales team conducts almost all demos via WebEx, they now make more sales calls each day, increasing the number of prospects they reach. Lori Bello, Client Services Manager, ADI Time Soon after implementing Meeting Center, ADI Time adopted WebEx Support Center for its technical support organization. The company now uses the WebEx Remote Support module within Support Center to provide extensive technical support to 700 clients, as well as second and third-tier support to twelve value-added resellers worldwide. WebEx enables our technical support staff to see client problems onscreen, greatly facilitating troubleshooting. Now they solve issues instantly, says Bello. Most recently, ADI Time employed WebEx Training Center to facilitate client trainings. Our trainer was using WebEx Meeting Center for trainings for quite some time but then we realized Training Center would better support our growing needs, says Bello. Today, ADI Time offers monthly WebEx trainings that are open to all existing clients. These hour-long sessions highlight key product features and attract up to 70 attendees at a time. The trainer records the sessions and posts them on a password-protected section of the corporate website for clients to access at their convenience. In addition, ADI Time uses WebEx to conduct complete one-on-one trainings with new clients. We typically have a copy of the clients configured databases, and we train them on our software by showing them their own data onscreen during a WebEx session, says Bello. The benefits WebEx ensures ADI Time consistently delivers on its commitment to high-quality client service, resulting in a competitive edge as well as increased sales. WebEx enables us to access clients environments and troubleshoot issues immediately. We answer client support requests within 30 minutes, while our competitors can take up to a full day to respond, says Bello. WebEx reinforces the company s reputation for being highly responsive to client needs, further strengthening customer relationships. By enabling us to deliver excellent customer service, WebEx helps us cultivate client loyalty. Some of our clients have been with us for ten years. They provide repeat business as well as great referrals that help us generate even more sales, she says. WebEx also dramatically reduced the need for travel at ADI Time, optimizing technical support, implementation, sales and training resources, and increasing overall productivity. Thanks to WebEx, our technicians now travel to client sites maybe once out of every ten software implementations. This 90% cut in travel translates into a huge productivity gain. And because our sales team conducts almost all demos via WebEx, they now make more sales calls each day, increasing the number of prospects they reach, states Bello. As a result of using WebEx, ADI Time has improved the efficiency and convenience of its training programs. WebEx enables us to break our trainings into short twohour sessions. We have increased the number and frequency of training sessions with only one trainer on staff, and our clients are pleased that their employees don t have to dedicate an entire day to training. They can learn how to use our products without leaving their desks, she says. The future As ADI Time continues to grow its workforce, it intends to continue expanding WebEx usage. Over the next couple of years, we hope to add more implementers, trainers, tech support staff, and sales people who will all use WebEx, says Bello. She also plans to use WebEx reports more extensively to gain better visibility into client support activities. The reports will help us determine which clients are using our technical support services and the length of each support call, she says. In reviewing ADI Time s experience with WebEx, Bello states that the company is very pleased. Our relationship with WebEx is great. WebEx is always offering new services that we find very useful. We look forward to continuing to leverage all WebEx has to offer to support our growth. Highlights WebEx ensures ADI Time consistently delivers on its commitment to high-quality service, resulting in a competitive edge, greater client loyalty, and increased sales. WebEx optimized ADI Time s technical support, sales, and training resources by cutting client site visits by 90% and increasing customer reach. Using WebEx, ADI Time improved the efficiency of its training programs, expanding its offerings with only one trainer on staff and providing maximum client convenience.

6 Cisco WebEx Curbstone Corporation Case Study WebEx has absolutely helped us eliminate any of the doubt that normally causes prospect fallout between the time of first contact and order completion resulting in an impressive 99% close rate on deals. Toni Pattison, Inside Sales Supervisor, Curbstone Corporation Curbstone credits revenue growth and service excellence to WebEx. Customer and industry Curbstone Corporation, high tech Cisco WebEx services WebEx Meeting Center and Support Center Summary Curbstone needed a way to deliver complex information more effectively to prospective customers. Curbstone now uses WebEx Meeting Center to conduct visual pre-sale presentations, helping the company achieve a 99% close rate. With WebEx Support Center, Curbstone works with customers online to resolve issues quickly, remotely, and securely. Thanks to WebEx, Curbstone people now work smarter and more efficiently, enabling the company to double its revenues in one year with minimal additional staff. About Curbstone Corporation Line of business: Independent software vendor Headquarters: Ball Ground, GA Number of employees: 14 Target market: Companies using IBM AS/400 midrange systems WebEx customer since 2005 Curbstone Corporation develops, sells, and supports credit card processing software for the IBM AS/400 (iseries, System i) midrange platform. The company s specialized platform expertise provides a distinct advantage over competitors, and is the primary reason companies of all sizes deploy Curbstone solutions as part of their mission-critical operations. Curbstone customers include industry leaders such as Conde Nast Publications, MIT Press, New York Life, Rand McNally, Swiss Army Brands, Terminix, and travelocity.com. The challenge Curbstone Corporation s growth strategy focuses on increasing efficiency, not head count. In the early days of the company, Curbstone sales people qualified pro pects, then set up a phone conference to conduct a more formal needs analysis as the next step in the sales process. However, conveying complex transaction processing concepts and complicated industry merchant rules to prospects was highly challenging. Curbstone President, Ira Chandler, took the lead in the phone conference, painting tedious word pictures about the process and the software to describe specific applications. Unfortunately, after the teleconference, prospects retained about 5% of what they heard, he says. Chandler wanted to make a more visual, compelling presentation, reduce the number of follow-up questions from prospects, and accelerate the sales process. I needed to find the right tool to help my small staff grow sales volume, says Chandler. The solution To accomplish its goals, Curbstone decided to move to web conferencing for its sales presentations. Curbstone evaluated GoToMeeting, ilinc, Microsoft NetMeeting, and virtually every other provider before selecting WebEx. Only WebEx offered the brand recognition and reliability Curbstone needed for its specialized market. Our software is mission critical for companies, so it s paramount that customers have the highest confidence in our company as well as the tools we use to collaborate with them. Since WebEx is universally recognized for web collaboration, our customers feel comfortable using it, states Chandler. In addition, Curbstone needed a solution that would work properly and consistently on hundreds of different machine configurations. I have never found any software as reliable at establishing user connections as WebEx. We have complete confidence going into a conference that it ll work correctly every time, says Chandler. Curbstone selected WebEx Meeting Center to streamline its sales process, enabling the company to convey information visually to prospects for the first time. Now, Curbstone s three sales people qualify leads by phone, and then direct prospects to fill out an online needs analysis on their current credit card processes. Next, the Curbstone salesperson schedules a one-hour WebEx conference to conduct an in-depth customer sales presentation and needs analysis. According to Chandler, Credit card processing is an art, not a science. WebEx enables us to customize presentations easily to match each customer's industry type and unique business process.

7 We doubled our revenue in one year while adding only two employees. We attribute our ability to do this to WebEx. Toni Pattison, Inside Sales Supervisor, Curbstone Corporation We dynamically select from over 100 standard slides to present the set of 20 or 30 best-suited to each prospect. He adds, With WebEx, we also impact the broad spectrum of decision-makers all at once from accounting and customer service to IT management and programmers. Once a quote is generated, and the software licensed, WebEx helps Curbstone jump-start new customers with formal implementation kick-off meetings. Curbstone project managers use WebEx Meeting Center to guide customers through a complete implementation plan, identifying the unique milestones for each client s particular installation. WebEx Meeting Center also helps foster staff collaboration since Curbstone employees telecommute from home offices. WebEx helps us develop a sense of community within the company. We use it to encourage interaction among employees as well as to collaborate on projects. Today, Curbstone employees confidently rely on WebEx to help get the job done better and faster. To improve business efficiency even further, Curbstone implemented WebEx Support Center Remote Support for secure, remote support. Because Curbstone software is independently audited ensuring it adheres to the Payment Card Industry s Best Practices Security Standards customers expect the company to employ state-of-the-art, secure tools. In today s securityconscious environment, older methods of gaining access to customer systems have become problematic. With its SSL encryption, WebEx Support Center enables us to access customer systems securely without entering a company s virtual private network (VPN), says Chandler. Now, customers show Curbstone their issues on-screen, and watch the tech support staff resolve them. Using WebEx for support is standard for us, explains Chandler. The old Type this command and What do you see is archaic now. WebEx enables fast, efficient service at the first hint of a problem. The benefits WebEx Meeting Center streamlined the sales process at Curbstone, enabling the company to improve communications and generate phenomenal revenue with a small staff. We doubled our revenue in one year while adding only two employees. We attribute our ability to do this to WebEx, says Chandler. WebEx helps Curbstone convey complex processes visually, instead of drowning prospects with words. WebEx has absolutely helped us eliminate any of the doubt that normally causes prospect fallout between the time of first contact and order completion resulting in an impressive 99% close rate on deals, adds Chandler. Equally compelling for Chandler is the value Curbstone gets from WebEx Support Center. Curbstone now processes support issues much faster, while increasing the level of customer service it provides. It s just another reason WebEx is worth every penny, comments Chandler. We don t sell support or implementation services. When a customer licenses our software, they get unlimited technical support. Because we re not billable, we need to be especially efficient. Curbstone provides 24/7/365 support to an installed base of approximately 200 customers with only three front-line support technicians. While this is a testament to the reliability of our software, it also highlights the extreme efficiency of WebEx-based support. The future Going forward, Curbstone plans to leverage WebEx to further improve company efficiency and service to the client. For instance, the company is considering conducting portions of the kick-off meetings using pre-recorded WebEx presentations. Curbstone is also thinking about using WebEx during the lead qualification process. Using a WebEx presentation will ensure consistency of the information we deliver to every lead, says Chandler. He summarizes the many positive effects of using WebEx at Curbstone. Without a doubt, WebEx enables our company to operate more efficiently, appear more capable to prospects and customers, provide a higher level of customer service and support, and make the sales process more efficient. As Curbstone continues its successful growth, WebEx is there to help it do more with less. I can t imagine growing this company at this rate without WebEx, concludes Chandler. Highlights Curbstone boasts a 99% sales close rate for prospects who attend a WebEx needs analysis presentation. WebEx Support Center enables Curbstone to deliver highly efficient and secure customer service remotely. WebEx Meeting Center streamlined the sales process at Curbstone, enabling it to double its revenues in one year while adding only two employees.

8 Cisco WebEx Kline and Company Case Study When we launched our new database product, we converted 100% of our prospects into sales within 30 days by conducting WebEx demos. Jim Weatherall, Senior Vice President for Kline Research Group Kline & Company transforms global processes with WebEx. Customer and industry Kline & Company, global management consulting and market research Cisco WebEx services WebEx Event Center, Meeting Center, Production Services Summary Kline & Company needed to improve global customer interaction, expedite project turnaround times, and reduce expenses. Using WebEx Meeting Center, Kline increased the quality and frequency of project interaction, engaging customers throughout project lifecycles and improving communication without travel. WebEx Event Center transformed Kline s sales process, slashing sales cycles and increasing conversion rates dramatically while boosting productivity. About Kline & Company Line of business: Global management consulting and market research Headquarters: Little Falls, NJ Number of employees: 110 Target market: Chemical and materials, consumer product, and energy and life science industries WebEx customer since 2003 Established in 1959, Kline & Company, Inc. provides leading management consulting and market research services to the world s largest multinational companies, as well as local and regional start-up firms. Whether supporting growth initiatives or demands for improved business performance, Kline management consulting services offer practical solutions based on robust analysis and close collaboration with client teams across the globe. Kline s market research group provides a variety of comprehensive reports and services covering the industrial, professional, and consumer sectors. The challenge In 2001, Kline & Company began looking for a way to improve global client outreach. The company s consulting assignments normally require frequent meetings with clients during every project stage, but travel was becoming increasingly challenging. Constant travel was financially unfeasible, and adhering to timelines was difficult. We needed a solution that would help us reduce operation costs and expedite project turnaround times for teams that spanned the globe, says John Hadley, Director of IT for Kline & Company. We wanted everyone to have the same meeting experience virtually, as if we were all sitting in one room. The solution Kline heard about WebEx through MCI. We began using WebEx as part of our MCI teleconference package but as our needs grew, we needed a fully integrated web collaboration solution, recalls Hadley. Kline evaluated Raindance, 1,2,3 GO, and Microsoft Live Meeting. Live Meeting had operating system limitations and required specific software to make it work. WebEx, on the other hand, is platform independent and doesn t require software installation on client computers, he says. Working directly with WebEx also provided additional benefits, including integrated telephony, integration with MS Outlook, and a Klinebranded portal site from which users launch WebEx solutions. Initially, Kline used WebEx Meeting Center within its management consulting group to facilitate client and project team interactions. More than 75% of our projects have clients and management teams spread across the world, explains Tom Aldred, Director of Customer Engagements for Kline Management Consulting. Kline manages approximately 40 projects at one time with three to six people working on each. Each project team meets approximately 20 times over the duration of the project, which normally lasts three months on average. That s 800 global meetings, and we conduct all of them using WebEx, says Aldred.

9 With the types of time, geographic, and efficiency challenges our company and our customers are facing, the only logical solution is WebEx. John Hadley, Director of IT, Kline & Company Kline soon expanded WebEx into its market research group, adopting WebEx Event Center for pre- and post-sales activities. Now we host a 30-minute WebEx seminar for every study we produce and reach up to 50 prospects at a time, says Jim Weatherall, Senior Vice President for Kline Research Group. The seminars start the group s sales cycle by generating interested leads. WebEx seminars often lead to one-on-one online meetings or in-person visits by our sales team, he explains. For existing subscribers, Kline s market research group conducts one-hour WebEx sessions to review reports in detail, giving customers the opportunity to interact with Kline project managers. These WebEx events help us maintain lasting relationships with our customers by ensuring they use their reports on an ongoing basis, says Weatherall. In addition, Kline records all Event Center sessions and posts them on the company website, enabling both existing subscribers and new prospects to view them at their convenience. To create professional online events, Kline turned to WebEx Production Services. Initially, we tried to produce an event on our own and found that there were more components than we realized, says Hadley. The WebEx Production Services team worked with Kline through every stage of the event, providing presentation scripting, on-hold music, and a professional moderator. Today, Kline also uses WebEx enterprisewide for internal company communications. Our telecommuting corporate culture and distributed global enterprise make WebEx an essential tool for us, explains Hadley. Kline uses WebEx for all types of interactions, including quarterly and sales meetings. There is not one meeting at Kline that does not have a WebEx component, he remarks. Recently, Kline also added WebEx WebOffice to facilitate file sharing with associates around the world, without having to connect through the corporate VPN. The benefits WebEx transformed Kline s sales process, shortening sales cycles and increasing conversion rates dramatically while boosting productivity. WebEx increased our market reach by enabling us to present our offerings to 12 people at a time, on average. Visiting each person individually would take us months, says Weatherall. Recently, Kline started using Meeting Center to demo its new products. When we launched our new database product, we converted 100% of our prospects into sales within 30 days by conducting WebEx demos, he says. Using WebEx has improved sales efficiency as well. WebEx streamlines our sales process, makes us more productive, and yields faster success, states Weatherall. With WebEx, Kline increased the quality and frequency of customer interaction significantly, engaging customers comfortably throughout their projects. Without incurring additional costs or time commitments, our teams now conduct four interim project meetings with customers instead of one. Frequent WebEx meetings ensure we deliver what the customer expects, he says. With the types of time, geographic, and efficiency challenges our company and our customers are facing, the only logical solution is WebEx, Hadley remarks. The future With WebEx serving as the company s core communications infrastructure, Kline plans to continue leveraging the solution to support global expansion. We recently opened new offices in Shanghai, Delhi, and Prague, and as we continue to grow, we d like to use WebEx for new employee training, says Hadley. Kline is investigating the addition of WebEx Training Center for internal and customer training and WebEx Support Center to provide better technical support to international offices. The company is also exploring the WebEx multipoint video capability to replace its existing videoconferencing system. Hadley concludes, As the complexity of our organization, our customers, and our projects increases, we will rely on WebEx even more. WebEx is a much more effective way of doing business. Highlights WebEx Event Center transformed Kline s sales process, shortening sales cycles and increasing conversion rates dramatically while boosting productivity. Using WebEx Meeting Center, Kline increased the quality and frequency of project interaction significantly, engaging customers and improving team communication. WebEx serves as Kline s core communications infrastructure, used for nearly every internal, project, and sales meeting the company conducts.

10 Cisco WebEx Objective Management Group, Inc. Case Study By expanding our geographic reach, WebEx helped us build our business to 5000 customers around the globe. WebEx solutions are part of our company culture. Dave Kurlan, Founder and CEO, Objective Management Group, Inc. Objective Management grows global customer base with WebEx. Customer and industry Objective Management Group, Inc., sales training consultancy Cisco WebEx services WebEx Meeting Center, Training Center, Event Center Summary With resellers and clients located around the globe, Objective Management Group wanted to roll out new products faster, accelerate reseller training, and reach prospects and customers more easily. The company adopted WebEx Meeting Center, Training Center, and Event Center to support reseller sales and product training, reach out to its market, and deliver keynote speeches remotely to executive groups. As a result, Objective Management Group was able to grow its customer base rapidly, while saving time and boosting employee productivity. About Objective Management Group, Inc. Line of business: Sales force evaluations, sales candidate screening Headquarters: Westborough, MA Number of employees: 10 Target market: TBD WebEx customer since 2000 Founded in 1990, Objective Management Group, Inc. is the pioneer and industry leader in sales force evaluations and sales candidate screening. The company s sales candidate evaluations, Express Screens, have proven to be an accurate predictor of sales success in a variety of industries. Founder and CEO Dave Kurlan is the author of Baseline Selling and gives frequent keynote speeches on sales and sales management to audiences worldwide. The challenge In 2000, Objective Management Group realized it needed to improve training delivery and strengthen reseller sales. We have an unusual, but successful go-to-market model, says Dave Kurlan, Founder and CEO. We interact directly with end-users but rely on authorized resellers to perform evaluations and screenings and present the results to customers. For this model to be effective, we must deliver excellent sales and product training to our resellers. With 120 resellers in countries as widespread as South Africa, Hungary, and Lebanon, Objective Management had to travel constantly. On average, we conducted in-person trainings in five cities over a three-week period every month, recalls Kurlan. Objective Management needed a way to save time and increase productivity. The solution Throughout its history, Objective Management has taken a proactive approach to business technology acquisition. Explains Kurlan, We re always looking for the next leading-edge technology to help us grow our business. As Kurlan recounts it, one of his associates had evaluated WebEx Meeting Center and was impressed by its capabilities. Our first foray into WebEx was almost accidental, though, he says. We were on our way to conduct a regional training session in Los Angeles and experienced flight delays that kept us at the airport in Pennsylvania. We called WebEx and, within minutes, had our meeting room set up and everyone connected. WebEx even provided someone to sit in on the session in case we needed help. After this initial success, Objective Management rapidly expanded its use of WebEx. According to Kurlan, We knew that WebEx Meeting Center would enable us to expand our training program. We started with monthly regional trainings, then moved to bi-weekly and finally, weekly sessions. Today, the company also uses Meeting Center to host promotional web conferences for potential clients. In addition, Objective Management frequently joins resellers in WebEx presentations to clients, helping resellers clarify or expand on sales force evaluation findings when necessary. WebEx makes it easy for us to reinforce the service resellers provide our customers, says Kurlan.

11 WebEx made it possible for us to eliminate in-person trainings and use the time saved on travel to generate more revenue. Dave Kurlan, Founder and CEO, Objective Management Group, Inc. When WebEx introduced WebEx Training Center and Event Center to the market, Objective Management recognized it could leverage these solutions to meet specific needs more effectively. Every fall, I participate in a speaking tour hosted by our resellers. Now, I conduct an increasing number of my keynote speeches through WebEx Event Center, reaching 100 to 200 CEOs at once. WebEx enables me to continue participating in these unparalleled sales opportunities while lightening my travel schedule, says Kurlan. WebEx Training Center has had an equally positive effect. Training Center is especially designed for online training delivery, and our resellers have noticed. They feel as if they are in the classroom with us, says Kurlan. The robust capabilities within WebEx make it easy for Objective Management to schedule and host online meetings, while creating an engaging audience experience. The user interface is so simple, notes Kurlan, that it tends to overcome resistance from users who are not so technologically savvy. In addition, Objective Management uses a number of WebEx interactive features, such as polling, chat, and white boarding. I usually poll participants two or three times during the course of a session to keep them engaged, remarks Kurlan. Participants ask their questions via chat. During the second half of the session, I use the white board to illustrate the answers more effectively, he says. The benefits WebEx enabled Objective Management to improve productivity significantly, maximizing sales opportunities and growing the company s customer base. According to Kurlan, When you consider that a typical business trip consumes two to three days and yields an hour or so in front of the customer, the time we save with WebEx is huge. WebEx made it possible for us to eliminate in-person trainings and use the time saved on travel to generate more revenue. The company also credits WebEx with helping it increase market exposure. We re interacting with people we might otherwise not reach. By expanding our geographic reach, WebEx helped us build our business to 5,000 customers around the globe. WebEx solutions are part of our company culture, he says. WebEx strengthened Objective Management s business development activities by providing closer, more frequent interaction with customers, prospects, and resellers. Trying to find a common hour when everyone is available to gather in person can delay meetings indefinitely. WebEx meetings make it easy to find a mutually convenient time for all parties involved, facilitating the sales process, notes Kurlan. Objective Management uses WebEx approximately 40 to 50 times per month to stay in front of the customer. Thanks to WebEx, we now experience much greater continuity in business relationships with clients and resellers. WebEx provides the flexibility to conduct small customer meetings or large events attracting hundreds of attendees, depending on our objectives, he says. WebEx also enabled Objective Management to transform operations through enhanced training capabilities that accelerate time-to-market. With WebEx, we introduce new products and features to our resellers more rapidly, which enables them to deliver our services to the market faster, says Kurlan. With a training program that is easier to fulfill and manage, the company keeps in constant contact with its resellers. In the past, we waited until our monthly regional meetings to communicate with resellers. Now we provide training whenever we need to, ensuring resellers have the right knowledge to sell and deliver our products, says Kurlan. The future Kurlan plans to continue expanding the company s use of WebEx capabilities. Because WebEx registration functionality automatically collects important data on attendees, we would like to begin using it for our promotional web events and eventually use it for our other sessions, he remarks. The company is also discussing implementing live video streaming for Kurlan s keynote speaking events. My WebEx rep keeps me abreast of new features as well as those we just haven t discovered yet. I hear from other vendors on occasion, but we ve stayed with WebEx because it continues to introduce forward-thinking solutions and features, says Kurlan. Highlights WebEx enabled Objective Management to improve productivity significantly, eliminating in-person trainings and growing the company s global customer base to WebEx strengthened Objective Management s business development activities by providing closer, more frequent interaction with customers, prospects, and resellers. WebEx enabled Objective Management to transform operations through enhanced training capabilities that accelerate time-to-market.

12 Online Collaboration Real Results Report Copyright 2009 WebEx Communications, Inc. All rights reserved. Cisco, WebEx, and Cisco WebEx are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks are the property of their respective owners. Worldwide Sales Offices: Americas & Canada Tel: Australia Tel: China (Hong Kong) Tel: Europe, Middle East & Africa Tel: +31 (0) United Kingdom Tel: New Zealand Tel: China Tel: India Tel: , Japan Tel: WP US

Ramp up revenue and jump start growth with online meetings

Ramp up revenue and jump start growth with online meetings Cisco WebEx solutions White Paper Ramp up revenue and jump start growth with online meetings Four tips from growing businesses with an eye on the bottom line Cisco WebEx LLC 3979 Freedom Circle, Santa

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Business Partner Brochure. Become a Business Partner and share the Maximizer success!

Business Partner Brochure. Become a Business Partner and share the Maximizer success! Business Partner Brochure Become a Business Partner and share the Maximizer success! Through Maximizer CRM, the team is able to target end users at the relevant time, increasing sales revenue and driving

More information

Strategic Advice from Top-Performing Brands. Global Recruitment Advice

Strategic Advice from Top-Performing Brands. Global Recruitment Advice Global Recruitment: Strategic Advice from Top-Performing Brands Copyright icims, Inc. Global Recruitment Advice Technology has enabled businesses to expand their capacity and hire the best and brightest

More information

Where do you work? Where do you work?

Where do you work? Where do you work? Where do you work? The answer used to be the name of the company you worked for and assumed you worked in their office building. But today that question takes on a whole new meaning. Today, more and more

More information

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time

More information

ENTERPRISE VIDEO PLATFORM

ENTERPRISE VIDEO PLATFORM ENTERPRISE VIDEO PLATFORM WELCOME At Panopto, transforming the way people learn and communicate is our passion. We re a software company empowering companies to expand their reach and influence through

More information

Business Together unifying communications for your global workplace

Business Together unifying communications for your global workplace Business Together unifying communications for your global workplace the global enterprise It s a geographically dispersed workforce functioning across time zones and continents. With the need to manage

More information

Is it time to upgrade to an easy-to-use, customer-centric policy system?

Is it time to upgrade to an easy-to-use, customer-centric policy system? Duck Creek Policy Is it time to upgrade to an easy-to-use, customer-centric policy system? To serve your customers at speed and scale, you need a broad, flexible policy system. Our proven software enables

More information

Successfully managing geographically distributed development

Successfully managing geographically distributed development IBM Rational SCM solutions for distributed development August 2004 Successfully managing geographically distributed development Karen Wade SCM Product Marketing Manager IBM Software Group Page 2 Contents

More information

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION

More information

ROI EVALUATION REPORT REPLIWEB DEPLOYMENT

ROI EVALUATION REPORT REPLIWEB DEPLOYMENT ROI EVALUATION REPORT REPLIWEB DEPLOYMENT Corporate Headquarters Nucleus Research Inc. 36 Washington Street Wellesley MA 02481 Phone: +1 781.416.2900 Fax: +1 781.416.5252 Nucleus Research Inc. NucleusResearch.com

More information

Ten Steps to CRM Success. A Customer Relationship Management White Paper

Ten Steps to CRM Success. A Customer Relationship Management White Paper A Customer Relationship Management White Paper 10 Steps to CRM Success i Table of Contents Step1: It s all About the Customer... 1 Who Are Your Customers?... 1 Define Customer Attributes... 1 Step 2: Build

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

Overview & Highlights- Maximizer CRM Live

Overview & Highlights- Maximizer CRM Live Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,

More information

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in Enhance Your Business Relationships with SageCRM www.sagesoftware.co.in Accelerate Your Performance with True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell

More information

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM I White Paper Enhance Your Business Relationships With Accelerate Your Performance With True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell him a new product.

More information

GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER

GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER A STEP-BY-STEP PRIMER TO HELP YOU SELECT THE RIGHT SOLUTION FOR YOUR SMALL TO MIDSIZE BUSINESS GUIDE TO PURCHASING THE RIGHT PHONE SYSTEM FOR YOUR

More information

Evaluation of the Genesys Meeting Center. Strategic Benefits of a Unified Audio and Web Conferencing Solution

Evaluation of the Genesys Meeting Center. Strategic Benefits of a Unified Audio and Web Conferencing Solution Evaluation of the Genesys Meeting Center Strategic Benefits of a Unified Audio and Web Conferencing Solution Evaluation of the Genesys Meeting Center Strategic Benefits of a Unified Audio and Web Conferencing

More information

4 steps to monitoring team performance to accelerate sales and improve customer satisfaction

4 steps to monitoring team performance to accelerate sales and improve customer satisfaction CRM Expert Advisor White Paper 4 steps to monitoring team performance to accelerate sales and improve customer satisfaction As a strategic business initiative, customer relationship management (CRM) software

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

Defining the Sales 2.0-Enabled Business By Gerhard Gschwandtner Founder and Publisher, Selling Power magazine

Defining the Sales 2.0-Enabled Business By Gerhard Gschwandtner Founder and Publisher, Selling Power magazine Defining the Sales 2.0-Enabled Business By Gerhard Gschwandtner Founder and Publisher, Selling Power magazine Table of Contents Introduction 2 The New Rules of Customer Engagement 3 Salespeople s Changing

More information

Driving IT help desk efficiency with customer-centric remote support

Driving IT help desk efficiency with customer-centric remote support White paper Driving IT help desk efficiency with customer-centric remote support This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.

More information

Whitepaper Accelerating Your Success with Avnet and HP

Whitepaper Accelerating Your Success with Avnet and HP Accelerating Your Success Whitepaper Accelerating Your Success with Avnet and HP Build your competitive advantage with stable, long-life platforms, global support, and direct engineering access Accelerating

More information

advantedge Services advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America

advantedge Services advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America advantedge Services SAGlobal advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America About SAGlobal SAGlobal is the largest specialist

More information

The global leader in Web communications services.

The global leader in Web communications services. The global leader in Web communications services. Meeting Business Needs Around the World. CHOOSING A COMPANY TO PROVIDE INTERACTIVE WEB COMMUNICATIONS SERVICES CAN BE A MISSION-CRITICAL DECISION FOR A

More information

Tech Data At a Glance

Tech Data At a Glance Tech Data At a Glance Tech Data Corporation (NASDAQ GS: TECD) is one of the world s largest distributors of technology products for leading IT hardware and software producers and is consistently listed

More information

CREATING HIGHLY INTERACTIVE ONLINE PROFESSIONAL DEVELOPMENT WORKSHOPS

CREATING HIGHLY INTERACTIVE ONLINE PROFESSIONAL DEVELOPMENT WORKSHOPS CREATING HIGHLY INTERACTIVE ONLINE PROFESSIONAL DEVELOPMENT WORKSHOPS Case Study: Appreciative Inquiry (AI) This case study covers: elearning Revenue generation Associations icohere, Inc. All Rights Reserved.

More information

Halloran Consulting Group Improves Productivity with PGi s Online Meetings

Halloran Consulting Group Improves Productivity with PGi s Online Meetings Halloran Consulting Group Improves Productivity with PGi s Online Meetings 1 HALLORAN CONSULTING GROUP IMPROVES PRODUCTIVITY WITH PGi S ONLINE MEETINGS Halloran Consulting Group provides focused and systematic

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

CRM Buyer s Guide. Volume III: How Can I Get the Most from My Chosen CRM Solution?

CRM Buyer s Guide. Volume III: How Can I Get the Most from My Chosen CRM Solution? CRM Buyer s Guide Volume III: How Can I Get the Most from My Chosen CRM Table of Contents Steps to CRM Success... 1 Step 1: It s all About the Customer... 1 Step 2: Build a Business Case... 2 Step 3: End

More information

Elearning: Building an Effective and Engaging Solution Online

Elearning: Building an Effective and Engaging Solution Online PERSPECTIVES Elearning: Building an Effective and Engaging Solution Online There s a lot of buzz about elearning, and with good reason. When done effectively, organizations find it can reduce time away

More information

17 Rules of the Road for CRM Systems

17 Rules of the Road for CRM Systems 17 Rules of the Road for CRM Systems Innovative technology solutions for your business processes 17 Rules of the Road for Customer Relationship Management When it comes to choosing the right customer relationship

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

NI Global Services. Innovate With Confidence Reduce Development Time Minimize Long-Term Maintenance Costs. ni.com/services

NI Global Services. Innovate With Confidence Reduce Development Time Minimize Long-Term Maintenance Costs. ni.com/services NI Global Services Innovate With Confidence Reduce Development Time Minimize Long-Term Maintenance Costs Committed to Your Success National Instruments provides global services and support as part of our

More information

Pivotal Mobile CRM For Today s Sales Force CRM That Fits Your Business

Pivotal Mobile CRM For Today s Sales Force CRM That Fits Your Business Pivotal Mobile CRM For Today s Sales Force CRM That Fits Your Business Our Pivotal CRM system is designed to give our salespeople easy-to-use access to customer and prospect data, inventory levels, quotes,

More information

Cisco Business Video Solutions Visual Communications Increase Collaboration Effectiveness and Reduce Cost

Cisco Business Video Solutions Visual Communications Increase Collaboration Effectiveness and Reduce Cost Cisco Business Video Solutions Visual Communications Increase Collaboration Effectiveness and Reduce Cost Unlock Business Value with Immediacy and Impact Executive Summary Video is the fastest-growing

More information

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

Accenture Broadcast Services innovative design translates Accenture s video infrastructure into a global broadcast communications capability

Accenture Broadcast Services innovative design translates Accenture s video infrastructure into a global broadcast communications capability Accenture Broadcast Services innovative design translates Accenture s video infrastructure into a global broadcast communications capability Client profile Accenture is an organization that pushes the

More information

MITS Distributor Analytics

MITS Distributor Analytics Product Datasheet For TrulinX Users MITS Distributor Analytics A powerful combination of reporting features MITS Distributor Analytics gives you a competitive edge when it comes to making decisions that

More information

Remote Collaboration Solutions In the Financial Services Industry

Remote Collaboration Solutions In the Financial Services Industry WHITE PAPER Remote Collaboration Solutions In the Financial Services Industry Using Audio/Web Conferencing to Drive Profitable Growth By Debra Chin Senior Vice President Palmer Research May 2011 This Palmer

More information

Benefits of Web Conferencing

Benefits of Web Conferencing Benefits of Web Conferencing WHITE PAPER To compete in the global marketplace, businesses must constantly look for ways to streamline operations, reduce costs and boost productivity. This is particularly

More information

MANUFACTURING: DRIVE SALES REVENUE USING ONLINE TRAINING

MANUFACTURING: DRIVE SALES REVENUE USING ONLINE TRAINING MANUFACTURING: DRIVE SALES REVENUE USING ONLINE TRAINING Manufacturers today are facing more challenges and demands than ever before. While the economy is making a positive rebound and production expectations

More information

The Virtual Communications Platform ON24 Partner Program

The Virtual Communications Platform ON24 Partner Program CERTIFIED PARTNER The Virtual Communications Platform ON24 Partner Program Follow Us OVERVIEW WHO IS ON24 ON24 is leading the transformation of virtual communications with cloud-based webcasting and virtual

More information

17 Rules of the Road for CRM Sage CRM Solutions

17 Rules of the Road for CRM Sage CRM Solutions 17 Rules of the Road for CRM Sage CRM Solutions 17 Rules of the Road for Customer Relationship Management When it comes to choosing the right customer relationship management (CRM) system for your business,

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

Visual Communications Company Delivers Scalable Solution for Unified Communications

Visual Communications Company Delivers Scalable Solution for Unified Communications Partner Solution White Paper Visual Communications Company Delivers Scalable Solution for Unified Communications Overview Country or Region: United States Industry: Information technology Partner Profile

More information

Remote Control/Problem Resolution

Remote Control/Problem Resolution Remote Control/Problem Resolution Have the best of all worlds secure, reliable remote control with robust information gathering and problem resolution tools Solve user problems the first time anytime,

More information

BUSINESS IMPACT OF POOR WEB PERFORMANCE

BUSINESS IMPACT OF POOR WEB PERFORMANCE WHITE PAPER: WEB PERFORMANCE TESTING Everyone wants more traffic to their web site, right? More web traffic surely means more revenue, more conversions and reduced costs. But what happens if your web site

More information

Top Ten New Technologies for Payroll Operations:

Top Ten New Technologies for Payroll Operations: Top Ten New Technologies for Payroll Operations: Learn the Latest Methods for Reducing Costs and Increasing Efficiencies Read this to learn how to: Reduce the time it takes to process payroll by 30% or

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization for your most valuable asset

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

QUICK FACTS. Providing a Unified Communications Training Solution to End Users Across North America

QUICK FACTS. Providing a Unified Communications Training Solution to End Users Across North America [ Financial Services, Training and Education Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Client Profile Industry: Insurance Revenue: $64.3 billion Employees: Over 65,000

More information

Secure Your Success. Intel Security Partner Program

Secure Your Success. Intel Security Partner Program Secure Your Success Intel Security Partner Program Today s digital security threats are more sophisticated and complex than ever. At the same time, computing advancements are opening up new possibilities

More information

How Insurers Can Use Collaboration for a Competitive Advantage

How Insurers Can Use Collaboration for a Competitive Advantage How Insurers Can Use Collaboration for a Competitive Advantage Mark Breading SMA Partner Strategy Meets Action Table of Contents The Promise of Collaboration... 3 Seeking Differentiation in a New Environment...

More information

IBM and Cisco Alliance Demo Non-Flash Version OVERVIEW. Narrative: Is your business poised for growth?

IBM and Cisco Alliance Demo Non-Flash Version OVERVIEW. Narrative: Is your business poised for growth? 1 of 65 IBM and Cisco Alliance Demo Non-Flash Version OVERVIEW 1. Is your business poised for growth? Is your business poised for growth? 2. Is it agile enough to respond to customer demands and market

More information

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.

More information

Is your outdated billing system costing you time and money?

Is your outdated billing system costing you time and money? Duck Creek Billing Is your outdated billing system costing you time and money? In a dynamic marketplace, being agile is essential to property and casualty (P&C) insurers that want to grow their business.

More information

2006 www.insight.com/uk

2006 www.insight.com/uk How to choose a CRM System How to choose a CRM System This guide is designed to help you build a business case for a CRM system, form an effective project team, ask the right questions, identify the challenges

More information

"We Accelerate Growth"

We Accelerate Growth Five Steps for Getting the Most from your Videoconferencing Investment Transcript of Video Recording by Melanie Turek, Industry Principal, Frost & Sullivan "We Accelerate Growth" Five Steps for Getting

More information

TechConnect Support. Your Trusted Resource for Knowledge and Support

TechConnect Support. Your Trusted Resource for Knowledge and Support TechConnect Support Your Trusted Resource for Knowledge and Support Take Advantage of Worldwide TechConnect Support Resources Each day, you face new challenges that can make it difficult to meet your production

More information

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support.

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support. IBM Global Services September 2003 Reducing IT support costs through automated electronic end-user support. Reducing IT support costs through automated electronic end-user support. Page 2 Contents 2 Introduction

More information

shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value

shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value Leadership you can leverage Exciting new opportunities with Fujitsu As a technology partner, we realize you have a choice about

More information

Reaching New Customers With E-Mail Newsletters An Executive White Paper

Reaching New Customers With E-Mail Newsletters An Executive White Paper Reaching New Customers With E-Mail Newsletters An Executive White Paper Coravue, Inc. 7742 Redlands St., #3041 Los Angeles, CA 90293 USA (310) 305-1525 www.coravue.com Table of Contents Introduction...1

More information

IP Contact Center: Realize the Full Business Potential of IP Contact Centers

IP Contact Center: Realize the Full Business Potential of IP Contact Centers IP Contact Center: Realize the Full Business Potential of IP Contact Centers WHITEPAPER The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Cloud computing: Innovative solutions for test environments

Cloud computing: Innovative solutions for test environments IBM Global Services April 2009 Cloud computing: Innovative solutions for test environments Speed test cycles and reduce cost to gain a competitive edge Page No.2 Contents 2 Executive summary 3 Leading

More information

Making HR Strategic: Integrated Human Capital Management Holds the Key

Making HR Strategic: Integrated Human Capital Management Holds the Key Making HR Strategic: Integrated Human Capital Management Holds the Key Leveraging Integrated Human Capital Processes and Data to Optimize Organizational Success March 2005 A New Strategic Wave There is

More information

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions.

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions. Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

Remote control/problem resolution

Remote control/problem resolution LANDesk Solution Brief: Remote control/problem resolution Solving real IT challenges. Solve user problems the first time anytime, anywhere The Challenge: One thing is certain in the modern enterprise:

More information

Applying a Proven Learning Strategy in Bank Acquisition Environments

Applying a Proven Learning Strategy in Bank Acquisition Environments in Bank Acquisition Environments Nan Orth Lisa Schramm FIS Education and Training 800.822.6758 Executive Takeaways Effective training has a direct impact on individual performance. In turn, an organization

More information

Vodafone Video Conferencing Making businesses ready for collaboration. Vodafone Power to you

Vodafone Video Conferencing Making businesses ready for collaboration. Vodafone Power to you Vodafone Video Conferencing Making businesses ready for collaboration Vodafone Power to you 02 Introduction Have you ever wondered what it would be like to conduct meetings around the country or globally,

More information

Mobility Advantage: Becoming an Unwired Enterprise

Mobility Advantage: Becoming an Unwired Enterprise white paper Mobility Advantage: Becoming an Unwired Enterprise Business mobility means competitive advantage. Is your business ready to be a mobile enterprise? www.sybase.com TABLE OF Contents 1 What Is

More information

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

CISCO UNIFIED COMMUNICATIONS FOR MIDSIZE DATA CENTERS ON VBLOCK SYSTEM 200

CISCO UNIFIED COMMUNICATIONS FOR MIDSIZE DATA CENTERS ON VBLOCK SYSTEM 200 CISCO UNIFIED COMMUNICATIONS FOR MIDSIZE DATA CENTERS ON VBLOCK SYSTEM 200 Version 1.0 March 2013 2013 VCE Company, LLC. All Rights Reserved. Copyright 2013 VCE Company, LLC. All Rights Reserved. VCE believes

More information

Changing The Way You Do Business

Changing The Way You Do Business 3E Changing The Way You Do Business Today s Challenges The legal and professional services industry is constantly evolving. Today s landscape looks much different than it did even one year ago. Competition,

More information

Simplicity is power.

Simplicity is power. IT, Simplified. Simplicity is power. Corporate vision A world where anyone can work and play from anywhere. NASDAQ CTXS Member of the NASDAQ 100 and S&P 500 Index. Revenue FY08 $1.6 billion Employees 4,000

More information

Microsoft Enterprise Agreement. Program Guide

Microsoft Enterprise Agreement. Program Guide Microsoft Enterprise Agreement Program Guide 1 Table of Contents Enterprise Agreement Introduction...3 Enterprise Agreement Overview...3 Enterprise Agreement Benefits...3 Enterprise Agreement Program Features...5

More information

Maximizing Remote Employee Collaboration with Video

Maximizing Remote Employee Collaboration with Video Maximizing Remote Employee Collaboration with Video A Ragan Communications and Qumu Report Copyright 2012 Qumu, Inc. All rights reserved. Qumu and the Qumu logo are service marks, trademarks, or registered

More information

What IT Directors Need to Know about Video Conferencing for Business

What IT Directors Need to Know about Video Conferencing for Business What IT Directors Need to Know about Video Conferencing for Business Eugene Signorini, Senior Vice President, esignorini@yankeegroup.com Sandra Palumbo, Research Fellow The Bottom Line Corporations today

More information

SIP BASED CONFERENCING MEET-ME CONFERENCING. Conferencing Defined:

SIP BASED CONFERENCING MEET-ME CONFERENCING. Conferencing Defined: SIP BASED CONFERENCING Conferencing Defined: Programs and meetings which may be for the purpose of presenting and exchanging information, comparing views, learning, planning and decision-making. www.dtic.mil/ieb_cctwg/contrib-docs/vtc001/sect3.htm

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth Oracle Knowledge Solutions for Insurance Answers that Fuel Growth When seeking to boost market share and customer retention rates, having answers makes all the difference. Timely answers help brokers and

More information

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by Workforce Management in the Cloud Case Studies Reveal Benefits of Cloud Deployment White Paper Sponsored by Table of Contents The Rationale for Cloud Computing 3 Adoption in the Enterprise 4 Human Capital

More information

A CobbleSoft Customer Solutions Case Study

A CobbleSoft Customer Solutions Case Study When you re the leader of the technology pack, how do you reassure customers that your controls and processes are in compliance with the highest of industry standards? A CobbleSoft Customer Solutions Case

More information

Cancer Treatment Centers of America Enhances Patient Care and System Efficiency with Rock-Solid Architecture

Cancer Treatment Centers of America Enhances Patient Care and System Efficiency with Rock-Solid Architecture Cancer Treatment Centers of America Enhances Patient Care and System Efficiency with Rock-Solid Architecture Cisco Solution Helps Improve Communication, Increase Patient Outreach, and Fuel Growth for Unique

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset

More information

Sales success through optimised processes from branch to head office. Retail Software Solutions

Sales success through optimised processes from branch to head office. Retail Software Solutions Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the

More information

Motive Home Solutions

Motive Home Solutions Motive Home Solutions Motive Home Solutions automate and simplify the key interactions that impact the connected home experience. The connected home is no longer a futuristic concept. Research indicates

More information

The Journey to High Performance. Transforming Accenture s IT Services

The Journey to High Performance. Transforming Accenture s IT Services The Journey to High Performance Transforming Accenture s IT Services Like many of the clients it serves, Accenture's internal information technology (IT) function supports a large, global workforce, with

More information

When Computers really become Personal

When Computers really become Personal When Computers really become Personal What is Consumerization of IT? The Consumerization of IT and what it means The term "consumerization" was first popularized in 20011 as a description for how innovation

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

IBM Unica and Cincom Synchrony : A Smarter Partnership

IBM Unica and Cincom Synchrony : A Smarter Partnership DATA SHEET Smarter Commerce for Smarter Customers Today s customers are deciding when and where the buying process begins, when it ends, who will be part of it, what order it will follow and how all elements

More information

Dynamic Service Desk. Unified IT Management. Solution Overview

Dynamic Service Desk. Unified IT Management. Solution Overview I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and

More information

Bu si n ess In tel l i gen ce: Leveragi ng D at a to B et ter Man age yo u r B u si n ess D r i ve r s

Bu si n ess In tel l i gen ce: Leveragi ng D at a to B et ter Man age yo u r B u si n ess D r i ve r s Bu si n ess In tel l i gen ce: Leveragi ng D at a to B et ter Man age yo u r B u si n ess D r i ve r s We Work Where You Work A DEFINITION OF BUSINESS INTELLIGENCE Business Intelligence is defined as a

More information

Unified Communications Solution Helps Network Solutions Provider Collaborate Globally

Unified Communications Solution Helps Network Solutions Provider Collaborate Globally Microsoft Office System Customer Solution Case Study Unified Communications Solution Helps Network Solutions Provider Collaborate Globally Overview Country or Region: United States Industry: Telecommunications

More information

Best Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service

Best Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service Best Practices for Implementing Global IoT Initiatives Key Considerations for Launching a Connected Devices Service White Paper Jasper Technologies, Inc. 02 For more information about becoming a service

More information

IBM Enterprise Content Management Product Strategy

IBM Enterprise Content Management Product Strategy White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents

More information