CURRICULUM VITAE MR. KENNEDY NTABO OTISO. PhD (Business Management- Marketing option)-ongoing), Master of Business

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1 CURRICULUM VITAE MR.KENNEDY NTABO OTISO PhD (Business Management- Marketing option)-ongoing), Master of Business Management, (MBM- Marketing option), (BBA, Marketing option- Cum Laude,) P.O. BOX , ELDORET. PHONE NUMBER: / Address: PERSONAL DETAILS Name: MR. KENNEDY NTABO OTISO Sex: Male Date of Birth: 1 st of February, Nationality: Kenyan ID. Number: Address: P.O. Box 2301, Eldoret P.O. Box , Bungoma Telephone: / Address: ntabootiso@yahoo.com kenntabo@gmail.com kotiso@kibabiiuniversity.ac.ke CAREER OBJECTIVE To develop and establish my career in a conducive and challenging environment, to be able to exploit my full potential and capabilities where my qualifications, knowledge and experience will be an asset to the organization. CAREER STRENGTH I am a self-driven, result oriented, eager team player with the ability to work under any conditions to effectively and efficiently deliver quality and quantity performance in the FMCG industry.

2 EDUCATION AND QUALIFICATIONS September 2012: MOI UNIVERSITY (Ph.D.) Business Management-Marketing Option Research topic: the effects of customer relationship management practices on customer retention: the mediating role of customer satisfaction, a case of safaricom, Kenya 2009 to 2011: MOI UNIVERSITY Master in Business Management (MBM)-Marketing Option Masters thesis title: The effects of ICT service delivery on customer satisfaction: A case of Kenya power and lighting company, Eldoret 2000 to 2006: UNIVERSITY OF EASTERN AFRICA, BARATON P.O. Box , Eldoret Bachelor Of Business Administration (Cum Laude), (Marketing Option) Research project tittle: positioning of the University Bread in the minds of the customer Jan, 2008 to Nov, 2008: ELGONVIEW COLLEGE P.O. Box 2340, Eldoret Diploma in Human Resource Management (Distinction) May, 2008 to Aug, 2008: ELGONVIEW COLLEGE Certificate in Computer Applications to 1999: ELGONVIEW COLLEGE Diploma in Business Administration (Credit) 1993 to 1997: KISII HIGH SCHOOL P.O. BOX 11, KISII; Kenya Certificate of Secondary Education (KCSE) 1984 to 1992: MONGA PRIMARY SCHOOL; P.O. BOX 318 NYAMIRA Kenya Certificate of Primary Education (KCPE) LANGUAGE SKILLS English and Kiswahili PROFESSIONAL EXPERIENCE Teaching 1 ST November, 2013-Present: Chairman of Department, Business management & Economics:Kibabii University College,P.O. BOX

3 Bungoma, Kenya. Responsibilities Chief Examiner of the Department In charge of all academic matters in the Department. In charge of staff discipline and students at the Department. Supervisory powers to all examinations. Recruiting part time lecturers and Monitoring performance in the Department Chief Academic advisor. Chief marketing officer of the college Keeping all student performance records Mobilizing the department resources to meet the needs of the students/faculty Receiving and responding to correspondences. Implementation of the University curriculum Representing the Department in the University management meetings Staff welfare July 15 th, present: Assistant Lecturer Kibabii University College, P.O. BOX Bungoma, Kenya. Strategic management Strategic marketing Models of social marketing Consumer behavior March, 2012 to April, 2013: Assistant Lecturer, University of Eastern Africa, Baraton P O Box , Eldoret. Courses Taught Human resource management Principles and practice of management Strategic management/marketing/global Marketing

4 Sales management Consumer behavior Marketing research and product management January, 2012 to present: Part Time Lecturer, University of Eldoret - P.O. Box , Eldoret. CourseTaught Product management Sales Management Marketing Management Operations management in tourism 2007 to March, 2012: Lecturer / Tutor, Elgonview College in Collaboration with Bugema/Moi/ Masinde Muliro Universities; P.O. Box 2340, Eldoret Courses Taught Strategic Marketing Principles of Marketing Monitoring and evaluation Customer relationship management Administration Sept 2008 to present: College Principal, Moi University in Collaboration with Elgonview College P.O. Box 2340, Eldoret Chairman of the academic board In charge of all admissions and registration of students. In charge of staff discipline, students and support staff. Supervisory powers to all examinations. Keeping of vital college documents/certificates Lecturing marketing, human resource management courses and management courses. Chief marketing officer of the college Keeping all student records Administrative roles e.g. staff recruitment

5 Receiving and responding to college correspondences. Implementation of the college curriculum January, 2008 to September, 2008: Deputy Principal/Publicity Officer, Moi University in Collaboration with Elgonview College P.O. Box 2340, Eldoret Advertising college courses/programme Making follow ups of student transcript with relevant schools at Moi university Course allocation to lectures Supervisory roles Making of calendar of events for the college. Deputizing the principal Lecturing management, human resource and marketing courses In-charge of college timetable 2007 to August 2008: Registrar Admissions/Publicity Officer, Moi University in Collaboration with Elgonview College P.O. Box 2340, Eldoret Processing student admissions Keeping student records and issuing admission numbers. Marketing the college courses Processing student exams from Moi university Advising students on the choice of courses to enroll Supervisory roles to teaching and non teaching staff. Other administrative roles. Lecturing business, marketing and management courses. Timetabling/course allocation to lecturers. May, 2007 to June, 2007: Coordinator/Lecturer/Marketer Moi University in Collaboration with Nakuru College of Health Sciences and Management. Processing and forwarding student records to Moi university

6 Supervising staff members Advising college management on administrative issues Allocating courses to lecturers Responding to all college correspondences. Making adverts/handbills/posters for advertisement. Marketing college courses Keeping student records Lecturing, marketing,economics, human resource management courses Dec, 2006 to May, 2007: Marketing Executive Officer, Molyn Investment Ltd P.O. Box 10144, Nairobi. Organizing marketing activities for the company Processing loans to customers Customer advice and care Customer appraisal Marketing company products. Administrative roles Inventory management SEPT, NOV, 2006: Customer Care Officer/Administrator, University of Eastern Africa, Baraton Supermarket P.O. Box 2500, Eldoret. Customer advice Dissemination of information to customers Handling customer complaints Price analysis Inventory management Packaging 2001 to AUGUST, 2006: Library Attendant/Administrator UNIVERSITY OF EASTERN AFRICA, BARATON LIBRARY P.O. BOX 2500, ELDORET.

7 Collection of overdue library charges Updating library catalog Orienting new library users Shelving books Library inventory Disseminating of relevant library information Handling library users problems Carrying out library inventory/stock checking June, 1998 to Nov, 1998: Salesman, Panama Bakery P.O. Box 3112, Eldoret. Selling bread and other bakery products Sorting and backing bread Dispatching bread Inventory management OTHER RESPONSIBILITIES Supervision of Higher Degrees: I have supervised/guided the following Candidates of master in Business Administration in the mentioned Universities 1. Joseph Momanyi Segera: The Relationship between Governance practices and Coporate Performance: Case of Hospitals in Nairobi County.- Gladuated at Baraton University, /MBA/EV/G/017 Chebet Mining Ludy: Factors influencing job satisfaction in Eldoret Municipality- Gladuated at Bugema, BU/EVC/G/MBA/108/10 Evans Nyakundi Nyantari: The levels of job satisfaction in Secondary Schools in Kisii County-Graduated at Bugema, BU/EVC/MBA/G/247/10 Edward Mogusu: Education of the Human Resource Policies on employee retention in the cooperative Sacco limited-graduated at Bugema, 2013 CONFERENCE / SEMINARS ATTENDED & PAPER PRESENTATIONS On 3 rd 5 th of September, Presented a paper in the First International interdisciplinary Conference held in University of Eldoret from 3rd to 5th September Presented a paper

8 entitled: Determination of the effects of customer relations on sales performance among insurance firms in eldoret town On 6th to 10th of September, 2011: presented a paper at MOI UNIVERSITY entitled: The effects of ICT service delivery on customer satisfaction: The case of Power supply company in Kenya at the 7th Annual international conference whose theme was Knowledge creation and dissemination for the realization of millennium development goals. April, 2012, attended a seminar on the integration of faith and learning at the University of Eastern Africa, Baraton upon which a certification of participation was issued. MEMBERSHIP TO PROFESSIONAL BODIES AND ASSOCIATIONS PRESSENT Full member of Kenya Institute of Management (KIM) PUBLICATIONS (8 RECORDS) Otiso, K.N, Consolata N, and Victor A. (2013) Topic; Effects of sales Revenue by use of Mobile phone money Transfer on the profitability of the micro and small enterprises in Bungoma County (IRMBR ISSN: , Vol. 2 Issue.3) Otiso, K,N, Bitok Jane J, Michael K, and Millicent C. (2013) Topic; The Perceptions of Low, Middle and High Income Socio-Economic Groups in Nairobi on Tourist Attraction Sites (EJBM ISSN (Paper) ISSN (Online) Vol.5, No.25, 2013) Otiso, K.N, Consolata N and Risper W. (2013) Topic; Effects of Cost Reduction by Use of Mobile Phone MoneyTransfer System on the Profitability of Micro and Small enterprises in Bungoma County (EJBM ISSN (paper)ISSN (online) vol.5, No. 26,2013) Otiso, N. K (2012) Topic; Customer Satisfaction,The impact of ICT service Delivery on customer satisfaction at kenya power and Lighting company, Eldoret, Kenya. ISBN No Otiso, N. K. (2012) Topic; Effects of Perceived ICT payment system on customer satisfaction at the KPLC. (JETEMS, 3(4): , ISSN: ) Otiso, K. N, Ronald N. Bonuke and Chelangat D (2012) Topic; Improving the Quality of Customer Service through ICT Use in the Kenya Power and Lighting Company (JETEMS,3(5): , ISSN: )

9 Otiso, K. N. and Chelangat D (2012) Topic; Study of the Aspects Used by Commercial Airlines In Facilitating Domestic Tourism In Kenya (EJBM,ISSN (Paper) ISSN (Online)Vol 4, No.16, 2012) Otiso, K. N. and Kiplel M. (2012) Topic; The Effects of Customer Service on the Development of E-Commerce at Kenya Commercial Bank Eldoret Branch ( EJBM ISSN (Paper) ISSN (Online) Vol 4, No.21, 2012) LEADERSHIP SKILLS 2013-Present: Founder, Patron, ABMEK club (Association of Business Management and Economics, Kibabii University College) 2013-Present: Member of the University Academic Board, Kibabii University College 2013-Present: Member of the Deans Committee, Kibabii University College Present: Chairman/Convener: Alcohol and Drug Abuse Committee, Kibabii University College Present: Secretariat /Member: Performance Contracting, Kibabii University College 2013-Present: Secretariat/Member: Kibabii University Trade Fair Secretariat 2011-present: Riverside- Kapyemit Estate; Resident chairman : Moi University; Assistant Class representative for MBM class : Baraton University; Student leader In charge of Finance and student labour : Baraton University; Secretary General, Abagusii Student association (ABSA) : Baraton University; Organizing secretary, Abagusii Student association (ABSA) : Kisii High School Dormitory representative to SDA Group and Council Member of the dormitory AWARDS April, 2012: Baraton University - Certificate of participation in a seminar on the Integration of faith and learning. September, 2011: Moi University - Certificate of participation at the 7 th Annual international conference 2006/2007: Baraton University - Certificate of service in the student leadership. Feb, 2006: Baraton University - Certificate of participation in business mgmt seminar

10 2004/2006: Baraton University - Certificate of participation in business mgmt club. April, 1997: Kisii High School - Certificate of excellence Nov, 1996: Kisii High School - Certificate of excellence REFEREES 1. Prof. Nathan Ogechi Moi University P.O. BOX 3900, Eldoret- Kenya. 2. Prof. Loice Maru Moi University P.O. BOX 3900, Eldoret- Kenya. 3. Dr. Ronald Bonuke Lecturer School of Business and Economics, Moi University P.O. BOX 3900, Eldoret- Kenya. 4. Prof. Tarus Daniel School of Business and Economics, Moi University P.O. BOX 3900,Eldoret- Kenya.