Curriculum Vitae. General Information. Personal Information Gender: Male Social Status: Married Number of Children: Three.

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1 General Information Dr. Mukhles M. Al-Ababneh, Ph.D. Assistant Professor of International Hospitality Area: Studies\International Hospitality (Resorts ) Current Job: Head of the Department, Hotel and Tourism Dept. Petra College for Tourism and Archaeology Al-Hussein Bin Talal University Academic Rank: Assistant Professor Year Rank Obtained: 2012 Web Place\Date of Birth: Irbid,, 20 th January 1976 Nationality: ian National Number: National ID Researcher Number: 1842 Sal, Irbid Postal Code: Permanent Address Curriculum Vitae Personal Information Gender: Male Social Status: Married Number of Children: Three Business Address Department of Hotel and Tourism Petra College for Tourism and Archaeology Al-Hussein Bin Talal University P.O Box: (20) Ma an Postal Code: Mobile: +962 (0) (0) Personal Tel (work): +962 (0) Ext: 264 Fax (work): +962 (0) Business Education Date Degree Specialization University\Place Oct Dec 2011 PhD Studies\ International Hospitality University of Surrey\ United Kingdom March 2006-May 2007 Master of Science (MSc.) International Hospitality Manchester Metropolitan University, United Kingdom Oct Oct 2005 Postgraduate Diploma (PGD) International Hospitality University Centre César Ritz, Switzerland March 2002-Feb 2003 Master (MA) Strategic for Bologna University, Italy Sustainable Development Oct June 2001 Bachelor (BA) Business Administration Mu tah University, Oct July 1997 Diploma Medical Rays Al-Balqa Applied University, Institute of Medical profession, General Secondary Scientific Stream (Tawjihi) Ministry of Education, Page of 6

2 Awarded Scholarships Date Scholarship Sponsoring Organisation 2008 PhD Degree in International Hospitality AL-Hussein Bin Talal University, Ma an, 2006 MSc. Degree in International Hospitality AL-Hussein Bin Talal University, Ma an, 2004 PGD Degree in International Hospitality AL-Hussein Bin Talal University, Ma an, 2002 MA Degree in Strategic for Ministry of Foreign Affairs, Italy Sustainable Development 1995 Diploma Degree in Medical Rays Institute of Medical profession at Al-Balqa Applied University, Work Experience Date Position Organisation June 2012 Present Head of the Department, Hotel and AL-Hussein Bin Talal University, Ma an, Tourism Dept. Jan May 2012 Assistant Professor of Hospitality AL-Hussein Bin Talal University, Ma an, Sep Sep.2008 Full-time Lecturer in Tourism and AL-Hussein Bin Talal University, Ma an, Hotel Oct.2005-March2006 Cost Control Supervisor (Internship) Institut Hötelier César Ritz, Bouveret, Switzerland Jan.2004-Oct Administrative Officer The University of, Amman, Nov.2002-Feb Researcher in the externalities of ARPA(Environment Organisation), Bologna, energy in Italy and the region of Italy Emilia-Romagna (Internship) May1999-April 2002 Administrative Officer Ministry of Health, Amman, University s Councils Memberships Date Committee Organisation 3 June 2012 Present Head of the Council of Department of Hotel and AL-Hussein Bin Talal University Tourism. 3 June 2012 Present Member of the Council of Petra College for AL-Hussein Bin Talal University Tourism and Archaeology. 3 June 2012 Present Member of the committee for reviewing and AL-Hussein Bin Talal University accepting the students' excuses in final exams. 3 June 2012 Present Head of the committee for supervising the AL-Hussein Bin Talal University students' field training programmes. 5 Sep Sep Member of the Council of Al-Hussein Bin Talal AL-Hussein Bin Talal University University (Petra College Representative). 5 Sep Sep Head of the committee for students behaviour AL-Hussein Bin Talal University correction and university s regulation empowerment and implementation at Petra College for Tourism and Archaeology. 2 Jan June 2012 Member of the Council of Department of Hotel AL-Hussein Bin Talal University and Tourism. Page of 6

3 Workshops Date Topic Organised by 23/1/2009 Academic Writing: Writing the Postgraduate Skills Development Programme\UK Literature Review 30/11/2011 Academic Writing: Writing a Conference Postgraduate Skills Development Programme\UK Paper 22/11/2010 Academic Writing: Introductions and Postgraduate Skills Development Programme\UK Conclusions 27/1/2009 Analysing Data Using Excel Postgraduate Skills Development Programme\UK 28/1/2009 Basic Presentation Skills Postgraduate Skills Development Programme\UK 29/1/2009 PowerPoint for Presentations Postgraduate Skills Development Programme\UK 9/2/2009 PhD Project (Online) Postgraduate Skills Development Programme\UK 25/2/2010 Taking Your Research to the Public Postgraduate Skills Development Programme\UK 3/11/2010 Poster Presentations Postgraduate Skills Development Programme\UK 11/11/2010 Getting Published Postgraduate Skills Development Programme\UK 15/11/2010 Saying No Positively Postgraduate Skills Development Programme\UK 7/6/2010 International Business Protocol Lausanne Hospitality Consulting\ Switzerland 17/2/2009 Academic Writing: Adapting Texts for Postgraduate Skills Development Programme\UK presentations 11-12/4/210 Effective Researcher Programme Postgraduate Skills Development Programme & Vitae\UK 27/3/2009 Academic Writing: Paraphrasing, Postgraduate Skills Development Programme\UK Summarising & Referencing 11-13/5/2014 Educate the Educator Tourism and Hospitality Research and Scholarship USAID Economic Growth Through Sustainable Tourism Project, Amman\ 30/7/2014 Leadership Consortium ICHRIE Career Advancement Academy, Sand Diego, California\USA Personal Skills Computer Skills: MS Office (Word, Excel, PowerPoint) SPSS Programme (Quantitative Analysis) AMOS Programme (Structural Equation Models) Content Analysis (Qualitative Analysis) Languages: Arabic: Native Speaker English: Excellent: Writing, Reading, and Speaking. Italian: Beginner: Writing, Reading, and Speaking. French: Beginner: Writing, Reading, and Speaking. Page of 6

4 Service Quality Work Environment Innovation Leadership Style Tourism Studies Quality Empowerment Research Interests Employee s Job Attitudes (i.e. job satisfaction, motivation, commitment) Creative Work Environment Ecotourism and Green Hotels Total Quality (TQM) Service Innovation Performance Organisational Creativity Transformational Leadership Date 2014-present 2013-present 2014-present 2013-present 2013-present 2014-present Journal Executive Editor International Journal of Tourism and Hospitality Reviews (IJTHR) Journal Editor (Editorial Board) EDUVED -International Journal of Interdisciplinary Research. International Journal of Economics, Commerce and (IJECM). Journal ( Manuscript) Reviewer The Service Industries Journal. International Journal of and Commerce Innovations (Research Publish Journals). European Academic Research International Advisory Board Research Outputs Al-Ababneh, M. (2014) Classifying ian Hotels based on Total Quality Implementation, DIRASAT: Administrative Sciences, Vol.41, No. 2, (forthcoming). Al-Ababneh, M. (2013) Internal Service Quality and Employee's Job Satisfaction in ian Five-Star Hotels. In: The First ian Tourism and Hospitality Conference (FJTHC), Nov. 2013, Yarmouk University,. Al-Ababneh, M. (2013) Service Innovation Performance in the Hotel Industry. In: 28 th EuroCHRIE Annual Research Conference, 15 th 19 th October 2013, Freiburg, Germany. Al-Ababneh, M. (2013) Leadership Style of Managers in Five-Star Hotels and its Relationship with Employee's Job Satisfaction, International Journal of & Business Studies, ISSN: (Online) ISSN: (Print), Vol. 4, Issue 2, April-June Edition, p Al-Ababneh, M. (2013) Service Quality and its Impact on Tourist Satisfaction, Interdisciplinary Journal of Contemporary Research in Business, ISSN , April EdiRon, Vol.4, No. 12, p Al-Ababneh, M. (2012) TQM and Organisational Creativity in the Hotel Industry: An Exploration of the Effect of Total Quality Implementation on Organisational Creativity in ian Resort. ISBN Saarbrücken, Germany: LAP Lambert Academic Publishing GmbH & Co. KG. Al-Ababneh, M. and Lockwood, A. (2012) Implementing Total Quality in the Hotel Industry. In: 2 nd Advances in Hospitality and Tourism Marketing and Conference, Corfu Island, Greece, 31 May 3 June, Al-Ababneh, M. (2011) The Level of Total Quality Implementation in Hotels. In: 2 nd Faculty Doctoral Students Conference, University of Surrey, Guildford, UK, 23 May, Al-Ababneh, M. and Lockwood, A. (2011) Investigating Total Quality Implementation Practices in the Hotel Industry. In: 20 th CHME Annual Research Conference, Leeds, UK, May, Al-Ababneh, M. and Lockwood, A. (2010) The Influence of Managerial Leadership Style on Employee Job Satisfaction in ian Resort Hotels. In: 28 th EuroCHRIE Annual Research Conference, 25 th- 28 th October 2010, Amsterdam, Netherlands. Page of 6

5 Al-Ababneh, M. (2010) Total Quality and Organisational Creativity in the Hotel Industry. In: 1 st Faculty Doctoral Students Conference, 21 st June 2010, University of Surrey, Guildford, UK. Al-Ababneh, M. and Lockwood, A. (2010) Developing a Conceptual Framework: An Exploration of the Effects of Total Quality Implementation on Organisational Creativity in the Hotel Industry. In: 19 th CHME Annual Research Conference, 5-7 May 2010, Surrey, UK. Courses Taught: Sep Present AL-Hussein Bin Talal University Bachelor Programmes: Hotel, Hotel \Marketing and Tourism. 1. Resorts 2. Hotel Operations 3. Public Relations in Tourism and Hospitality 4. Total Quality in the Hotel Industry 5. Introduction to Tourism 6. PracRcal Training (2) for Hotel Students 7. Introduction to Hospitality Science 8. PracRcal Training (3) for Hotel Students 9. Eco Tourism 10. of Travel and Tourism Companies 11. Tourism Geography 12. Computer Applications in Hospitality 13. Research Methods 14. Projects and Feasibility Studies 15. Research Methods in Tourism 16. Human Resource in Hospitality 17. Hospitality Assets 18. Graduation Project for Tourism Students 19. Hotel Accounting 20. Practical Training for Hotel Students 21. Housekeeping 22. Graduation Project for Hotel Students 23. Tourism Marketing Research 24. Tourism Legislations 25. Public Relations in Tourism 26. Research Methods and Graduation Project for Hotel \Marketing Students 27. Financial Analysis in Hotels 28. Medical Tourism Tour Guiding Programme\ Ministry of Tourism, (2013) Medical Tourism Tourism Legislation Memberships Date Committee Oct 2013 Present Vice President of the Committee of Marketing Petra amongst Arab countries within "Petra Program for Tourism Development", a joint program between Al Hussein Bin Talal University and Petra Development and Tourism Region Authority. Oct 2013 Present Member of the Petra Conference Committee within "Petra Program for Tourism Development", a joint program between Al Hussein Bin Talal University and Petra Development and Tourism Region Authority. Oct 2013 Present Member of the Committee of Creative Ideas for Tourism Development in Petra within "Petra Program for Tourism Development", a joint program between Al Hussein Bin Talal University and Petra Development and Tourism Region Authority. Dec 2013 Present Member of the Higher Education Accreditation Commission (HEAC),. Page of 6

6 Activities Date Activity 5-11 May 2013 Acting Dean of Petra College for Tourism and Archaeology, Al Hussein Bin Talal University. 9 Dec 2013 Lecture for the Business Leaders Campaign INJAZ, Petra. 15 Jan 2014 Member of the committee for accrediting (Privet Accreditation) a specialization: Hotel (Diploma Programme) at Applied University College of Hospitality and Tourism Education, Amman. 8 April - 8 May 2014 Workshop Business Ethics for Petra College for Tourism and Archaeology INJAZ, Petra. 30 July- 1 August 2014 Attending ICHRIE Conference in Sand Diego, California\USA. Page of 6

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