Enterprise Business Transformation: The Shift to Digital Recurring Revenue

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Enterprise Business Transformation: The Shift to Digital Recurring Revenue"

Transcription

1 Enterprise Business Transformation: The Shift to Digital Recurring Revenue A research report prepared by: Publication sponsored by:

2 TABLE OF CONTENTS Digital Transformation is Business Transformation Four Key Challenges in the Digital Business Transformation I. Monetization of Digital Offerings II. Partnering for Digital Business III. Implementing New Systems IV. Integrating with Back-End ERP Systems Enterprise Business Transformation TABLE OF FIGURES Figure 1: Four Keys to Digital Business SIDEBAR: New Systems, New Capabilities, Digital Business, Record Time SIDEBAR: Digital Partnering for Monetization About This Report Saugatuck Technology Inc. is solely responsible for the content of this report. Unless otherwise cited, all content, including illustrations, research, conclusions, assertions and positions contained in this report were developed by, and are the sole property of, Saugatuck Technology Inc. The research and analysis presented in this report includes research from ongoing Saugatuck Technology research programs, including our global survey and interview work with user enterprise business and IT leaders, briefings with providers, and analysis of publicly-available market information from multiple sources. Research conducted for this report, and publication of this report, were sponsored by Zuora Inc. About Saugatuck Technology Inc. Saugatuck Technology, Inc., provides subscription research and management consulting services focused on key market trends and disruptive technologies driving change in enterprise IT, including Cloud, Mobility, Social and Collaborative IT, and Advanced Analytics. Founded in 1999, Saugatuck is headquartered in Westport, CT, with offices in Falmouth, MA, Santa Clara, CA and Frankfurt, Germany. For more information, please visit or call i

3 DIGITAL TRANSFORMATION IS BUSINESS TRANSFORMATION Business transformation drives IT transformation. And in turn, IT transformation leads to new opportunities and more rapid competitive responses. The key value is to provide efficiency, agility and flexibility, so when it s important to consider a new business offering, there are no constraints, the Director of Technology Planning and Strategy at an established large enterprise said about the transformation to Digital Business. We are always surprised where innovation comes from. As we deploy new capabilities in the Cloud to make things easier for the business, it lets the business focus on innovation. Digital delivery models are impacting traditional businesses. Driven by consumer demand for convenience and new consumption models, including subscriptions and usage-based consumption, enterprises are moving to Digital Business offerings and finding huge upside from predictable revenue streams and long-term, recurringrevenue customer relationships. Yet for any firm to take advantage of becoming a Digital Business whether a large enterprise traditionally on the buy side of technology, a software ISV in transition or a pure-play Cloud solution provider this challenge is significant: how to implement a platform to support a Digital Business model and then keep pace with the ongoing pace of change. Make no mistake about it, doing business in the Cloud means operating at a much faster pace. Not only does Digital Business increase the speed at which you have to move in general, it changes how you can support change, said the VP of product management at a well-known vendor with both on-premises and Cloud solutions in a recent interview with Saugatuck. In the ultra-competitive environments where companies are racing each other to release the next big thing, innovation is never enough. Everything moves faster, and yet there is little or no margin for error. Speed-to-market and software quality are both essential for Digital Businesses in achieving business goals and in creating and sustaining differentiation. Succeeding in Digital Business also means being agile and increasing your solution s responsiveness to customers through the Cloud. Consequently, technical problems may cost you customers permanently. Clearly, the potential upside is enormous. There's tremendous opportunity for growth, whether by extending existing business models with digital offerings or by creating new business models built around recurring revenue. Of course, that also means sustaining the customer relationship. High customer retention is without question the key to profitability in a recurring-revenue model. 1

4 However, for established enterprises, especially those with brittle business models, entrenched processes, legacy systems and brittle, legacy mindsets, making this work is hard. To succeed in the Digital Business transformation, established enterprises need innovative business models, platforms that enable and support business innovation, and a renewed company culture centered on innovation and on building customer loyalty. IT and the business need to think in a whole new way, and they need a whole new breed of systems to remove roadblocks to innovation and to augment their core business systems portfolio. The key competitive value is to provide Cloud speed, efficiency, agility and flexibility to the line of business leader, so when it s important to consider a new business offering, there are no constraints, said the Director of Technology Planning and Strategy at a very large enterprise in the midst of transformation to Digital Business. FOUR KEY CHALLENGES IN THE DIGITAL BUSINESS TRANSFORMATION While there are many dimensions to this transformation, and all of them will demand significant effort, four key challenges are especially critical and should receive special attention and focus: Monetization, Partnering, New Systems, and Integration. Figure 1: Four Keys to Digital Business Source: Saugatuck Technology Inc. 2

5 I. Monetization of Digital Offerings The potential for monetizing digital offerings is wide open, and few engaged in the transformation to Digital Business understand all the possibilities at the outset. Problems will arise when Digital Businesses grow larger, must serve new markets and launch new offerings or encounter aggressive competition. A monetization solution has to be able to meet those challenges successfully. Moreover, in today s market monetization is not an afterthought. Traditional financial accounting is backward-looking and deals with the state of the business at a single point in time. Digital Businesses built around recurring customer relationships and revenue models need to consider expected, recurring cash flows, customer retention and growth, and manage with a clear view to the future. Channel expansion is a key aspect of the Digital Business transformation that can have major impact on the way the business operates. One interesting example arose in an interview Saugatuck recently conducted with the CFO of a global media company that formerly derived most of its revenue from the broadcast business model. This Digital Business CFO observed that the impact of digital offerings has completely transformed how the media company views its decision-making on content production projects: The way we make decisions has changed. We rely on data, and you d better convince me there is a monetization model behind it and reach across any channel and devices, including wearable, YouTube, games. The challenge with media in general is still the same how do we produce as cheaply as possible? But now we can t take out any more cost, so show us how to grow revenue by driving the reach. Digital Businesses need to develop a flexible approach to monetization that can embrace new relationships, new channels, new categories of solutions and new pricing models: [Our business ] used to be 90 percent broadcast, but today it s over 50 percent digital products. It s everything from pure ad revenue to content reach on online platforms we monetize, but the bigger piece is in the shift to digital downloads and other ways of distributing video-on-demand in a combination of a la carte and subscription. [We are] on channels like Hulu, Netflix, Amazon, Apple itunes; and we are now developing content especially for digital distributors, different formats, and offshoots of our core content. II. Partnering for Digital Business There are two main reasons for partnering in the transformation to Digital Business. The media company CFO whose channel expansion strategy we discussed earlier highlighted one: leveraging indirect revenue via channel partners to expand reach into new channels, new geographies and new industries. Spotify s distribution deal with Times of London to bundle one year of the Cloud-based music service together with the newspaper s new online digital offerings is a good example of that. The other reason is to supplement in-house expertise. 3

6 The transformation to Digital Business brings with it many new areas outside the knowledge base of most ISVs or large enterprises. These firms learn quickly that partnering is a clear economic imperative one that enables new, supplemental internal expertise, while outsourcing non-core expertise. As the Vice President of Product Management at the major vendor in Digital Transformation recalls: We ve been happy with ability to deploy faster, increase the speed at which we are moving, by partnering and adopting an agile approach, keeping projects smaller not gigantic. Partnering with people who really know what they are doing. And there are many ways to leverage the agility, speed and expertise of partners including the following: Potential Partner Expertise Business transformation services Financial/business model consulting services Monetization/billing and payment platforms, tools, and services Compensation design, management, and services Marketing management and services Performance testing and management Implementation services Industry/Regional ecosystems Channel program development and management Cloud development software stacks, engines, tools, and expertise Infrastructure hosting and services PaaS/Cloud development tools and services User Interface design and development Service delivery When asked about how established enterprises can meet these new challenges, the Director of Technology Planning and Strategy expressed it this way: Clearly there are new service delivery challenges, especially being a provider and having to meet SLAs, and especially with a complex solution involving multiple partners. We are dependent on our infrastructure provider, our billing provider, on our Cloud platform for scaling to meet demand and need. This is harder for established players that have to change their business models and transition their customers, in contrast to a disruptive provider who comes in without any baggage. How do businesses decide which partner model to choose? Through partnering, a Digital Business can accelerate time to market, scale rapidly and extend reach across channels and geographies. There are a myriad partner revenue-sharing and billing models. And there may be an advantage in getting a partner to not just sell, but to provision, and take on the ongoing billing relationship. Should businesses let partners own the billing relationship or is it in their interest to just let partners sell, and own the billing relationships themselves? The decision is clearly a strategic one, and all of these alternative choices all should be enabled by the monetization system, an essential piece of the transformation to Digital Business and a clear imperative for partnering. 4

7 NEW SYSTEMS, NEW CAPABILITIES, DIGITAL BUSINESS, RECORD TIME In 2013, Touring Club Suisse, Switzerland s motoring organization, serving 1.6 million members, switched off the minicomputer systems that had run its operations for more than two decades. For CIO Ernest Gmünder, the moment was the culmination of a two-year project that began shortly after he took up his role at Touring Club Suisse at the end of The journey to rebuild its IT system began in 2011 and went live in December But this was a transformative change from traditional on-premises systems to a new Cloud-native system. The entirely Cloud-native system is comprised of six applications: Customer relationship management environment used by sales agents in the call center. Configure-price-quote processes that guides agents through questions during a sales inquiry. Campaign management, lead management and related activities such as closed loop segmentation. Commission calculations and sales performance metrics Recurring-revenue management and billing, with partner management and commission payments. Cloud-based integration platform tying everything back to remaining legacy systems. We have now an environment that offers us possibilities that are immense, and we know that it will be future-proof. We know that it will evolve with what s coming in the IT industry in general, and we can focus our organization on what is business critical rather than just following what is happening on the technology front. Achieving this in such a short time demonstrates one of the key advantages of cloud systems, he says, We have done in two years what everyone told us we should have done in four years. You can be very rapid. Gmünder emphasized the positive impact of the new billing-and-payments management system on activities such as introducing and changing products, giving more options in how members pay for their services, and improving productivity in the call center: Easy pricing, easy billing is absolutely key. We have built an environment now where the system adds a lot of value. III. Implementing New Systems At the heart of most traditional businesses are on-premises ERP systems that serve as systems of record for the organization. These systems evolved at a time when ways of doing business were far less complex, more stable and predictable. Digital offerings were rarely part of the picture. Product development focus was often more about managing cost than enabling innovation. Five years ago, the large enterprise CIO was still very busy implementing ERP systems as the IT primary challenge. CIOs in established enterprises today find that ERP systems are too expensive to maintain, change and accommodate to digital business and to recurring revenue, both of which require a nimbler, more agile approach. Changes to customer acquisition, e.g., premiums, trials, promotions and incentives that impact future revenue, and changes to billing and accounting operations both will be drastically different in the new digital offerings and require capabilities generally beyond ERP systems. New systems and platforms are needed to support the continuous cycles of innovation in Digital Business. Cloud sales and customer management solutions (CRM) and Cloud integration capability are two of the centerpiece platforms of today s Digital Business. A third is the monetization solution that manages the entire customer lifecycle from customer acquisition, onboarding, provisioning/de-provisioning, account manage- 5

8 ment, billing and payments, to any partner ramifications such as bundling, reselling and revenue sharing. According to the VP of Product Management at a well-known vendor, talking about managing both on-premises and Cloud solutions in a business in the midst of transformation, New systems are necessary, whether billing or revenue recognition or go-to-market, catalog, or social channels in customer care. New tools mostly but sometimes just the same tool implemented differently. The right combination of Cloud-based recurring revenue management and billing solution and provider is critical to the success of a Digital Business. You ve got to be able to turn on a dime and introduce new offerings to counter a competitor or pivot to enter a new market or do business with a new distribution channel. Some of the things that are worth considering when selecting a billing solution provider are customer account management options, service agreements, pricing models, billing plans, contract terms and rate plans. Metering capability may prove to be very important, if usage models are, or will be, part of a monetization approach. Channel and partner management capability that enable either party to own the customer, to bundle and support multi-level partnerships may prove critical to the business model of the transforming Digital Business. How complete the billing solution is may determine the provider s ability to respond competitively to shifts in the market. DIGITAL PARTNERING FOR MONETIZATION In 2012 Fairfax Media Limited, a leading multi-platform media company in Australia, embarked on a digital content model. The overall broad strategic imperative for Fairfax is to reduce our reliance on advertising both print and digital and find other ways to monetize audience relationships, according to Fairfax CIO Andrew Lam-Po-Tang. To shift from advertising to digital recurring revenue, Fairfax needed infrastructure to manage subscriptions across mastheads and understand subscriber trends and behaviors. As Lam-Po-Tang saw it, the reasons were clear: increase speed to market, minimize investment and control operating costs. Partnering was the way to go. A digital partner for monetization made that possible. The self-service Cloud platform Fairfax selected allows customers to select and store digital subscriptions, while managing all billing. Fairfax brand managers can now focus on audience relationships, product quality and pricing, rather than the mechanics of processing payments or maintaining the platform. By embracing a monetization platform partner, Fairfax has direct access to readership metrics and can focus on building revenue. IV. Integrating with Back-End ERP Systems Today s Digital Businesses require more nimble monetization and customer management systems, and they also require the ability to integrate with the business IT portfolio. Setting aside the enormous potential for synergies with systems and APIs that can be the basis for new and innovative offerings, perhaps the one certain requirement for integration is linking the CRM and Cloud monetization systems to on-premises ERP, the enterprise system of record: 6

9 Monetization linked to traditional systems of record, e.g., legacy ERP and CRM systems. Despite the functional limitation of traditional ERP for billing and payments in recurring revenue scenarios, especially for multi-level channel relationships, and the much higher cost profile to run a Digital Business solely on ERP, there is a need to link the more nimble monetization system to ERP for back-end accounting and financial reporting. In addition, integration to CRM can drive a better understanding of the customer relationship and how to ensure high rates of retention for recurring revenue. Monetization linked to reporting and analysis systems, e.g., dashboards, can also support this by providing visualization of key metrics that may be supported by the monetization platform, the CRM system or the ERP/financial reporting system. As the Director of Technology Planning and Strategy at the very large enterprise in transformation noted, We have a need to hook ERP environments into third party APIs, doing handshakes for exchanging sales keys. If it s not automated, you can t scale. We are leveraging new technologies for monitoring customer experience and monetization performance. And it s in real-time production mode today, as opposed to wrap it and mail it, the way it used to be. ENTERPRISE BUSINESS TRANSFORMATION Consumers and businesses today want access to services delivered how they want, when they want, and priced in a way that supports their consumption. More than ever, consumers prefer the convenience, cost and accessibility of Digital Business offerings delivered, consumed and paid for on a recurring basis. This shift in consumption preferences coupled with the rise of social, mobile and the proliferation of connected devices, is forcing enterprises to respond with innovative service delivery models. There are many questions to consider in the Digital Business transformation: How will business processes change? How will sales and marketing change? How will organization and culture change? What technology will be needed? What partnering and alliances will be needed? How will we monetize our Digital Business offerings? Business transformation drives IT transformation. And in turn IT transformation leads to new opportunities and more rapid competitive responses. The key value is to provide efficiency, agility and flexibility to business leaders, so when it s important to consider a new business offering, there are no constraints. As the Director of Technology Planning and Strategy at an established large enterprise said about the transformation to Digital Business, We are always surprised where innovation comes from. As we deploy new capabilities in the Cloud to make things easier for the business, it lets the business focus on innovation. And that s the way to manage enterprise business transformation and the shift to digital recurring revenue: Put in place the people, process, and technology that lets the business focus on innovation. 7

10 SPONSOR PERSPECTIVE: ZUORA AND THE SHIFT TO DIGITAL RECURRING REVENUE IN THE ENTERPRISE Driven by customer demand for more flexible ways of buying and consuming services, enterprises are rapidly transitioning from selling products to services and are developing new business models built on recurring relationships. As the market shifts to services and innovative delivery models, massive growth opportunities exist for enterprises ready to transform their businesses. To this end, Zuora is pleased to sponsor this Saugatuck research among senior finance and IT executives. The goal of this research is to uncover the primary challenges and the keys to success for enterprises in the digital business transformation. What we ve learned is that supporting this transition in the enterprise is not easy. This paper details 4 challenges among enterprises in the shift to digital: i. Monetization of digital offerings ii. Partnering for digital business iii. Implementing new systems iv. Integrating with back-end ERP systems Designing a new business model built around recurring relationships is easier for companies that are starting with a blank sheet of paper for those who aren t constrained by a legacy of product-centric business processes, mindset and legacy IT systems. For large, global enterprises that have a traditional product based business model, the transition can be a significant challenge. Large, monolithic ERP systems make it difficult for enterprises to swiftly and easily embrace alternative business models like subscriptions. As a result, enterprises seek out platforms that bolster their backend legacy ERP systems to enable continuous business model innovation centered on the recurring customer relationship. About Zuora Zuora is the global leader in subscription commerce and billing, helping companies in every industry transition to the Subscription Economy. Enterprise leaders and high-growth companies alike use Zuora's multi-tenant cloud platform to launch, scale, and monetize their subscription services. Zuora's applications work where traditional ERP applications fail: Subscription pricing, quoting, orders, billing, payments, and renewals. Built from the ground up by SaaS industry veterans from salesforce.com, PayPal, and NetSuite, Zuora services innovative customers like Informatica, Tata Communications, Box, Xplornet, Ustream and Reed Business Information. To learn more about Zuora, please visit 8

11 SAUGATUCK OFFERINGS AND SERVICES Saugatuck Technology provides subscription research / advisory and consulting services to senior business and IT executives, technology and software vendors, business / IT services providers, and investors. Our Mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change. Over the last few years, this has included a major focus on Software-as-a-Service (SaaS), Cloud Infrastructure, and Social Computing, among other key trends. CONTINUOUS RESEARCH SERVICES (CRS) Subscription research / advisory services that provide independent / unbiased analysis, insights and guidance into the most important emerging technologies driving change in business computing. We are experts in Cloud Business and Cloud IT, among other key market trends / technologies - with a balanced view that is valued by both providers and consumers of technology-enabled products / services. USER STRATEGIC CONSULTING SERVICES Leadership and Planning Workshops Strategy and Program Assessments Vendor Selection / Evaluations Cloud Transition / Migration and Best Practices VENDOR STRATEGIC CONSULTING SERVICES Market Assessment Strategy Validation Opportunity Analysis Positioning / Messaging / Go-to-Market Strategies Competitive Analysis THOUGHT-LEADERSHIP PROGRAMS Custom research programs targeting key technology and business/it investment decisions of CIOs, CFOs and senior business executives, delivered as research reports, position papers or executive presentations. VALUE-ADDED SERVICES Competitive and market intelligence Investment advisory services (M&A support, due diligence) Primary and Secondary market research. To learn more about Saugatuck consulting and research offerings, go to or Chris MacGregor. While there, register for our complimentary Research Alerts, which are published on a weekly basis, or visit our Lens360 blog Saugatuck Technology Inc. SAUGATUCK LOCATIONS: US Headquarters: Westport, CT Silicon Valley: Santa Clara, CA Germany: Wiesbaden, DE

Cloud, On-premises, and More: The Business Value of Software Deployment Choice

Cloud, On-premises, and More: The Business Value of Software Deployment Choice Cloud, On-premises, and More: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Choices, Limits, and Adaptability Isn t Everything Cloud? The Importance of Architecture

More information

Key SaaS, PaaS and IaaS Trends Through 2015: Business Transformation via the Cloud. Executive Summary. A research report prepared by:

Key SaaS, PaaS and IaaS Trends Through 2015: Business Transformation via the Cloud. Executive Summary. A research report prepared by: Key SaaS, PaaS and IaaS Trends Through 2015: Business Executive Summary A research report prepared by: TABLE OF CONTENTS Summary 1 Introduction 2 Today s Economic Situation Continues to Favor the Cloud

More information

Cloud IT and Cloud Business

Cloud IT and Cloud Business Cloud IT and Cloud Business Presented at CIO Cloud Summit Montelucia Resort & Spa, Scottsdale, AZ December 8, 2011 Bill McNee Founder and CEO Saugatuck Technology bill.mcnee@saugatucktechnology.com +1.203.454.3900

More information

Software-as-a-Service: Managing Benefits for SMBs

Software-as-a-Service: Managing Benefits for SMBs Software-as-a-Service: Managing Benefits for SMBs A research report prepared by: Publication sponsored by: TABLE OF CONTENTS SaaS and SMBs: A Beneficial Combination Key Benefits of SaaS Solutions for SMBs

More information

Leveraged Engineering: Partnering for Success at Cloud Speed

Leveraged Engineering: Partnering for Success at Cloud Speed A research report prepared by: Publication sponsored by: TABLE OF CONTENTS The Root of the Problem A Need for New Thinking, New Approaches Look for a Leveraged Approach Real-world Leveraged Engineering

More information

Software-as-a-Service: Managing Key Concerns and Considerations

Software-as-a-Service: Managing Key Concerns and Considerations Software-as-a-Service: Managing Key Concerns and Considerations A research report Publication sponsored by: TABLE OF CONTENTS Introduction: Cloud IT, including SaaS, is Real IT Managing The Key Concerns

More information

The Transition to SaaS: Accelerating ISV Success on Windows Azure

The Transition to SaaS: Accelerating ISV Success on Windows Azure A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: What Does This Mean for The ISV Windows Azure Design Constraints What Works on Windows Azure? New Competencies 10

More information

Stepping Up to The Cloud:

Stepping Up to The Cloud: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Strategic Cloud Capabilities Managing Key Challenges Plan For Change Sponsor Perspective:

More information

Advancing Business Innovation through the Cloud

Advancing Business Innovation through the Cloud A research report prepared by: Publication sponsored by: TABLE OF CONTENTS 1 Introduction 1 A Platform for Innovation 2 The Cloud Ecosystem 3 Innovation in the Cloud 4 Cloud Advantages for Enterprises

More information

Saugatuck s 2012 Global Cloud Business Software Survey: Data Report. Abridged Version for Registered Website Members.

Saugatuck s 2012 Global Cloud Business Software Survey: Data Report. Abridged Version for Registered Website Members. Saugatuck s 2012 Global Cloud Business Software Survey: Data Report Abridged Version for Registered Website Members March 21, 2012 Table of Contents About This Report Research Summary Highlights Areas

More information

Stepping Up to The Cloud:

Stepping Up to The Cloud: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Tactical and Strategic Cloud Benefits Managing Key Challenges Plan For Change Sponsor

More information

Subscription Business 2.0

Subscription Business 2.0 WHITE PAPER Subscription Business 2.0 Is your business ready for it? GET IN TOUCH (844) 4OB-SOFT sales@onebillsoftware.com 2015 OneBill www.onebillsoftware.com 1 What is a Subscription 2.0 Billing Platform?

More information

Not Your Billing System

Not Your Billing System Zuora: Build Your Business, Not Your Billing System A Neovise Vendor Perspective Report Introduction The primary objective for any business organization is to deliver value to its customers at a profit.

More information

How Informatica Built and Launched a Successful SaaS Business

How Informatica Built and Launched a Successful SaaS Business How Informatica Built and Launched a Successful SaaS Business A Neovise Case Study, Prepared for Zuora 2011 Neovise, LLC. All Rights Reserved. Being successful with SaaS isn t just about web -based software

More information

Meeting the Challenge of Enterprise Cloud Development: 7 Best Practices for Hybrid Cloud

Meeting the Challenge of Enterprise Cloud Development: 7 Best Practices for Hybrid Cloud A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction 1 The Hybrid Cloud 1 The Development Challenge 2 Managing Complexity at Deutsche Post DHL 4 The Seven Best Practices

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T S t r a t e g i es for Optimizing Recurring Reve n u e M o dels in the Softw are Industry November 2013 Adapted from The Coming of the 3rd Platform and What

More information

Monetization That Fits the Business: The Limitations of Subscription Billing

Monetization That Fits the Business: The Limitations of Subscription Billing A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Cloud Monetization Changed Pricing 1 The Shift to Recurring Revenue 2 Varieties of On Demand Monetization 4 Making

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

SERVICES. Software licensing and entitlement management delivered in the cloud for the cloud

SERVICES. Software licensing and entitlement management delivered in the cloud for the cloud SERVICES Software licensing and entitlement management delivered in the cloud for the cloud The Software Industry and the Cloud Enterprise organizations are rapidly discovering the flexibility of cloud-based

More information

Platform-as-a-Service: What ISVs Need for World-Class Cloud Offerings

Platform-as-a-Service: What ISVs Need for World-Class Cloud Offerings A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: The Cloud Need is Now 1 ISVs Competitive Advantage is in the Cloud 1 The Saugatuck Cloud Development and Deployment

More information

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com Parallels Automation White Paper Five Critical Success Factors for Cloud Service Delivery www.parallels.com Table of Contents Five Critical Success Factors for Cloud Service Delivery... 3 The SMB Challenge...

More information

Payment Processors Under Pressure: Leveraging Software s Customer Success Lessons to Survive and Thrive

Payment Processors Under Pressure: Leveraging Software s Customer Success Lessons to Survive and Thrive Payment Processors Under Pressure: Leveraging Software s Customer Success Lessons to Survive and Thrive Perspective by Waterstone Management Group Scott Haug, Partner Laura Green, Principal October 2014

More information

Business is Accelerating; IT Must Transform

Business is Accelerating; IT Must Transform Business is Accelerating; IT Must Transform May 2015 A research report prepared by: Publication sponsored by:. TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 Production Applications Will Require New

More information

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud Making the Transition From ISV to SaaS with Xterity Wholesale Cloud CONTENTS: 1 The New Business Model...Page 3 2 Business Challenges...Page 5 3 Technology Challenges...Page 7 4 Xterity Wholesale Cloud...Page

More information

Why DevOps Matters: Practical Insights. October 2014. Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change

Why DevOps Matters: Practical Insights. October 2014. Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: DevOps and Managing Cloud Complexities

More information

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It 1 Presenter Jon Setuain Senior Consultant at Openbravo 2 Trusted Vendor World leader

More information

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana Table of Contents 03----------------------------------------------------Introduction

More information

From Product Vendor to Service Provider Successful Servitization

From Product Vendor to Service Provider Successful Servitization From Product Vendor to Service Provider Successful Servitization From Product Vendor to Service Provider Successful Business Transformation to the Cloud Companies in virtually every industry can deliver

More information

CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS

CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS A PERSPECTIVE FOR SYSTEMS INTEGRATORS Sponsored by Microsoft Corporation 1/ What is Packaged IP? Categorizing the Options 2/ Why Offer Packaged IP?

More information

The Cloud s Implications for the Selling Organization

The Cloud s Implications for the Selling Organization Accenture research with senior executives in software, hardware, and technology-enabled organizations has confirmed that virtually all these types of companies struggle to deal with the operational complexity

More information

Business Benefits for Small and Mid-sized Enterprises A research report prepared by:

Business Benefits for Small and Mid-sized Enterprises A research report prepared by: SaaS Realities: Business Benefits for Small and Mid-sized Enterprises A research report prepared by: TABLE OF CONTENTS Introduction 1 Flexible, Nimble and Pressure 1 Making Operational Improvements 2 Software

More information

ERP for Small and Mid-sized Companies: Time for a Decision

ERP for Small and Mid-sized Companies: Time for a Decision A research report Publication sponsored by: About This Report This report was developed and written by the senior staff of Saugatuck Technology Inc. This report is based on independent research developed

More information

Manufacturing Cloud Sense: Improving Business Management with Cloud ERP

Manufacturing Cloud Sense: Improving Business Management with Cloud ERP Manufacturing Cloud Sense: Improving Business Management with Cloud ERP May 2015 A research report prepared by: Publication sponsored by:. TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 The Cloud ERP

More information

Building The Business Case For Launching an App Store

Building The Business Case For Launching an App Store Building The Business Case For Launching an App Store Why Telcos and ISPs are perfectly positioned to become the SaaS channel for their SMB customers This paper is intended to help ISPs and Telcos realize

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud

More information

A Buyer s Guide to Business Management Software for Media and Publishing Companies

A Buyer s Guide to Business Management Software for Media and Publishing Companies A Buyer s Guide to Business Management Software for Media and Publishing Companies Table of Contents Introduction 3 How to Evaluate Business Management Systems 5 1. Outcome #1: Gain Visibility Into Your

More information

The Definitive Guide to Subscription Commerce!

The Definitive Guide to Subscription Commerce! The Definitive Guide to Subscription Commerce January 2011 "#$%&'()*+*,-..*/0"%1*2345*677*8&'()9*8:9:%;:

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

Transforming Business Processes with Agile Integrated Platforms

Transforming Business Processes with Agile Integrated Platforms Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential

More information

Simplify And Innovate The Way You Consume Cloud

Simplify And Innovate The Way You Consume Cloud A Forrester Consulting October 2014 Thought Leadership Paper Commissioned By Infosys Simplify And Innovate The Way You Consume Cloud Table Of Contents Executive Summary... 1 Cloud Adoption Is Gaining Maturity

More information

Your Cloud Services Checklist: Pricing and Packaging Optimization

Your Cloud Services Checklist: Pricing and Packaging Optimization Whitepaper www.ariasystems.com Your Cloud Services Checklist: Pricing and Packaging Optimization Cloud Based Billing and Subscription Management Expert Series EXECUTIVE SUMMARY This white paper is intended

More information

TCS as a Digital Transformation Partner for European Customers

TCS as a Digital Transformation Partner for European Customers TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION

More information

Avangate Subscription Billing

Avangate Subscription Billing Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery

More information

Development in the Cloud: A Framework for PaaS and ISV Flexibility

Development in the Cloud: A Framework for PaaS and ISV Flexibility A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction Cloud Development Today Seeking the Perfect Cloud Development Platform The Infrastructure Services Layer The Middleware

More information

Insight. Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud. Summary. Analysis. The Commitment to the Cloud

Insight. Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud. Summary. Analysis. The Commitment to the Cloud Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud Summary Microsoft is changing itself from the tried and true model of selling software product licenses, to a cloud company. While, this

More information

Progress Software. Presentation to Investors. Jay Bhatt President & Chief Executive Officer April 25, 2012

Progress Software. Presentation to Investors. Jay Bhatt President & Chief Executive Officer April 25, 2012 Progress Software Presentation to Investors Jay Bhatt President & Chief Executive Officer April 25, 2012 Forward Looking Statements This presentation contains statements that are forward-looking statements

More information

Creating an Enterprise-Wide Cloud Strategy

Creating an Enterprise-Wide Cloud Strategy White Paper Creating an Enterprise-Wide Cloud Strategy Theresa Villatore-Silva, NetApp July 2012 WP-7166 Executive Summary This paper discusses why a holistic strategy for cloud adoption should be a top

More information

Hosting and cloud services both provide incremental and complementary benefits to the organization

Hosting and cloud services both provide incremental and complementary benefits to the organization 33 Yonge St., Suite 420, Toronto, Ontario Canada, M5E 1G4 W H I T E P A P E R I D C a n d T E L U S E n t e r p r i s e C l o u d S t u d y, 2 0 1 3 : C a p i t a l i z i n g on C l o u d ' s W i n d o

More information

RESEARCH NOTE NETSUITE S IMPACT ON SOFTWARE COMPANY PERFORMANCE

RESEARCH NOTE NETSUITE S IMPACT ON SOFTWARE COMPANY PERFORMANCE Document K51 RESEARCH NOTE NETSUITE S IMPACT ON SOFTWARE COMPANY PERFORMANCE THE BOTTOM LINE Many software companies invest in NetSuite to help them grow their business while managing IT and administrative

More information

Enabling HR service delivery

Enabling HR service delivery Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 9 Cloud HR What do a carve out from a global medical device maker, a fast-growing

More information

How to Achieve a Cloud-Connected Experience Using On-Premise Applications

How to Achieve a Cloud-Connected Experience Using On-Premise Applications How to Achieve a Cloud-Connected Experience Using On-Premise Applications WHITEPAPER The cloud is influencing how businesses wish to use and be charged for the software they acquire. Pay per use, metered

More information

Marketing Automation Strategies for Sustaining Success

Marketing Automation Strategies for Sustaining Success Marketing Automation Strategies for Sustaining Success Table of Contents. 3: Introduction 4: Success breeds success 5: Cross-channel success 6: Important objectives 7: Extent of use 8: Challenging obstacles

More information

CA Technologies Channel Index 2013

CA Technologies Channel Index 2013 WHITE PAPER CHANNEL INDEX 2013 JULY 2013 CA Technologies Channel Index 2013 agility made possible Innovation Matters For many years, IT directors have been told to do more with less; to not just keep the

More information

I D C M A R K E T S P O T L I G H T. P r i va t e a n d H yb r i d C l o u d s E n a b l e New L e ve l s o f B u s i n e s s and IT Collaboration

I D C M A R K E T S P O T L I G H T. P r i va t e a n d H yb r i d C l o u d s E n a b l e New L e ve l s o f B u s i n e s s and IT Collaboration I D C M A R K E T S P O T L I G H T P r i va t e a n d H yb r i d C l o u d s E n a b l e New L e ve l s o f B u s i n e s s and IT Collaboration September 2013 Adapted from IDC Maturity Model: Cloud A

More information

Content Marketing in 2014:

Content Marketing in 2014: Benchmark Report Content Marketing in 2014: Sponsored By: 2014 Demand Metric Research Corporation in Partnership with Ascend2. All Rights Reserved. TABLE OF CONTENTS 3 Executive Summary 10 Content Campaign

More information

I D C V E N D O R S P O T L I G H T

I D C V E N D O R S P O T L I G H T I D C V E N D O R S P O T L I G H T L e ve r a g i n g N e x t - Generation Servi c e D e l i ve r y: T h e M o ve t o C l o ud Servi c e s November 2011 Adapted from CSC Innoventure 2011: Good Things

More information

LISTEN. ENGAGE. DELIGHT.

LISTEN. ENGAGE. DELIGHT. WWW.WIPRO.COM LISTEN. ENGAGE. DELIGHT. Embark on your Social Enterprise journey with Wipro DO BUSINESS BETTER The Increasing Impact of Social on the Enterprise In today s dynamic world, where people are

More information

Delivering Customer Value Faster With Big Data Analytics

Delivering Customer Value Faster With Big Data Analytics Delivering Customer Value Faster With Big Data Analytics Tackle the challenges of Big Data and real-time analytics with a cloud-based Decision Management Ecosystem James Taylor CEO Customer data is more

More information

The Journey to SaaS Profitability Four considerations for software executives

The Journey to SaaS Profitability Four considerations for software executives The Journey to SaaS Profitability Four considerations for software executives Technology Institute October 2014 For SaaS providers, the journey to profitability is filled with challenges: Is your company

More information

NetSuite: Global Leader in Cloud ERP

NetSuite: Global Leader in Cloud ERP NetSuite: Global Leader in Cloud ERP NYSE : N As of April 28, 2015 Safe Harbor Statement This presentation contains forward-looking statements that involve risks, uncertainties and assumptions relating

More information

Digital Strategy. How to create a successful business strategy for the digital world.

Digital Strategy. How to create a successful business strategy for the digital world. Digital Strategy How to create a successful business strategy for the digital world. Digital Strategy Overview Every business today needs a digital strategy. Products and services need to be digitally

More information

6 Emerging Billing Trends

6 Emerging Billing Trends Prepared by The Billing Review: 6 Emerging Billing Trends SMARTER. ENTERPRISE. BILLING. 1 monexa.com TABLE OF CONTENTS INTRODUCTION 3 1. PAPERLESS BILLING & INVOICING 4 2. COST SAVINGS FROM THE CLOUD 5

More information

Software Lifecycle Management in the Consumption-Based Model. Dipesh Biswas, PricewaterhouseCoopers Director, Technology Practice

Software Lifecycle Management in the Consumption-Based Model. Dipesh Biswas, PricewaterhouseCoopers Director, Technology Practice Software Lifecycle Management in the Consumption-Based Model Dipesh Biswas, PricewaterhouseCoopers Director, Technology Practice 1 Agenda Evolution of the market Defining the opportunity & problem of the

More information

The SaaS Scorecard : Updating the Balanced Scorecard for the SaaS World

The SaaS Scorecard : Updating the Balanced Scorecard for the SaaS World The SaaS Scorecard : Updating the Balanced Scorecard for the SaaS World Perspective by Waterstone Management Group Mark Hauser, Managing Partner Andrew Loulousis, Senior Associate April 2015 Chicago San

More information

A Manufacturer s Guide to Increasing Service Revenue

A Manufacturer s Guide to Increasing Service Revenue A Manufacturer s Guide to Increasing Service Revenue WHITE PAPER Services Made Simple Copyright 2014 by MaintenanceNet, Inc. All Rights Reserved. 1 A Manufacturer s Guide to Increasing Service Revenue

More information

SaaS / Media and Subscription Billing Real World Implementations

SaaS / Media and Subscription Billing Real World Implementations SaaS / Media and Subscription Billing Real World Implementations Webinar Topics Revenue is moving to SaaS and subscription models Billing for complex products and rate plans Need for flexibility in billing

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

Moving the Contact Center to the Cloud? Consider the Options

Moving the Contact Center to the Cloud? Consider the Options Moving the Contact Center to the Cloud? Consider the Options DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics - market research and consulting services, predicts

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud

More information

In most cases, the eternal optimism of technology companies is tempered by concerns about potential barriers to growth, including:

In most cases, the eternal optimism of technology companies is tempered by concerns about potential barriers to growth, including: COUPA FOR HIGH TECH INDUSTRY OUTLOOK Cautiously optimistic may be the best way to describe most high tech companies today, aside from those early stage start-ups waiting for the hockey-stick growth. Nearly

More information

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry By Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc. and David Liliedahl, VP, Life & Annuity Portfolio,

More information

CRM in Insurance: New Opportunities in the Digital Age

CRM in Insurance: New Opportunities in the Digital Age CRM in Insurance: New Opportunities in the Digital Age Author: Mark Breading, SMA Partner Published Date: September, 2015 This sponsored white paper is based on SMA s ongoing research on the CRM and the

More information

SERVICE LIFECYCLE MANAGEMENT: PATHWAY TO PROFITABLE SERVICE

SERVICE LIFECYCLE MANAGEMENT: PATHWAY TO PROFITABLE SERVICE WRITTEN BY: JOHN CARROLL, CHIEF EXECUTIVE OFFICER FEBRUARY 2013 Page 2 of 9 In The Service Council s The Role of Service Culture In Driving Service Revenues research (October 2012), virtually half of organizations

More information

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Software We make it happen. Better. White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Better Relationships Introduction Customers as Advocates The

More information

Software Industry KPIs that Matter

Software Industry KPIs that Matter Software Companies Run Better on NetSuite. Software Industry KPIs that Matter Sponsored by Improved Results from Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight Increased

More information

Kenandy TM Cloud ERP White Paper. Kenandy Cloud ERP Overview

Kenandy TM Cloud ERP White Paper. Kenandy Cloud ERP Overview White Paper Kenandy Cloud ERP Overview Kenandy TM Cloud ERP Key Benefits Easy to use Global Social Mobile Real-time visibility Fast deployment Users can tailor Add fields Change workflows Create reports

More information

The changing face of technology buyers

The changing face of technology buyers The changing face of technology buyers As executives beyond IT buy more technology and influence IT s purchasing decisions, technology companies need to learn how to sell to these new buyers. By Mark Brinda

More information

Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study

Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study Housekeeping Rules 1. All lines are on mute 2. Use the Questions Box on the right 3. Questions will be

More information

Making the Transition. From MSP / VAR to CSP, with Wholesale Clouds

Making the Transition. From MSP / VAR to CSP, with Wholesale Clouds Making the Transition From MSP / VAR to CSP, with Wholesale Clouds CONTENTS: 1 The New Business Model...Page 3 2 Wholesale vs. Retail... Page 6 3 Service Differentiation...Page 7 4 Entatech Wholesale Cloud...Page

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

The New Data Integration Model. The Next Real B2B Integration Opportunity for System Integrators & VARs

The New Data Integration Model. The Next Real B2B Integration Opportunity for System Integrators & VARs The New Data Integration Model The Next Real B2B Integration Opportunity for System Integrators & VARs 2 In this E-book This E-book highlights a new framework called the New Integration Model created to

More information

ZUORA AWARD SUBMISSION FOR EUROCLOUD Background & Profile doc 1/2

ZUORA AWARD SUBMISSION FOR EUROCLOUD Background & Profile doc 1/2 ZUORA AWARD SUBMISSION FOR EUROCLOUD Background & Profile doc 1/2 Name of company nominated: Zuora HQ Location: Redwood City HQ London Year founded: March 2007 Names of founders: Tien Tzuo, K. V. Rao,

More information

Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets

Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets Strategic White Paper Network providers are well aware of the challenges presented by today

More information

Research Study: Cloud-Based Business Solutions Suite Delivers Key Performance Improvements to Services-Based Businesses

Research Study: Cloud-Based Business Solutions Suite Delivers Key Performance Improvements to Services-Based Businesses Research Study: Cloud-Based Business Solutions Suite Delivers Key Performance Improvements to Services-Based Businesses SL Associates Executive Summary 2 Project-Based Metrics are Critical for Services-Based

More information

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite Cloud creates path to profitability for Australian businesses A complimentary report from cloud-based business management software provider NetSuite Introduction Australian businesses are facing a dynamic

More information

Leveraging Information to Drive Insurer Growth

Leveraging Information to Drive Insurer Growth KNOWLEDGENT INSIGHTS volume 2 no. 5 March 27, 2012 Leveraging Information to Drive Insurer Growth In the highly competitive insurance industry, leveraging information has become a key focal point for driving

More information

WITH AGILE TECHNOLOGY

WITH AGILE TECHNOLOGY FUTURE-PROOF BANKING STRATEGIES Technology Transformation STARTS NOW Banks now better understand the strategic nature of their core systems and are ready to embark on critical technology projects to support

More information

KICK-START CLOUD VENTURES

KICK-START CLOUD VENTURES Contents SALESFORCE & CRM PRACTICE GROUP 3 MARKETING & CAMPAIGN MESSAGE ORCHESTRATION 4 FORCE.COM & ISV PARTNER INTEGRATED COLLABORATION & CAMPAIGN MANAGEMENT 4 MARKETING & OPERATIONAL MESSAGE ORCHESTRATION

More information

The Why of Hybrid Cloud: 5 Use Cases, and Where to Start

The Why of Hybrid Cloud: 5 Use Cases, and Where to Start The Why of Hybrid Cloud: 5 Use Cases, and Where to Start January 2016 A research report prepared by:. Publication sponsored by: TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 Characterizing Hybrid Cloud

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Monetizing the Cloud: XaaS Opportunities for Service Providers Sponsored by: EMC Brad Nisbet March 2011 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Management Imperative

Management Imperative Social Channels: A Content Management Imperative How enterprise social content management provides a competitive edge for success Introduction There is no doubt that the Social Web is in an explosive growth

More information

Hello and welcome to today's podcast featuring. IBM WebSphere Cast Iron Business Partner Aria Systems. My

Hello and welcome to today's podcast featuring. IBM WebSphere Cast Iron Business Partner Aria Systems. My IBM Podcast [ MUSIC ] Hello and welcome to today's podcast featuring IBM WebSphere Cast Iron Business Partner Aria Systems. My name is Jeff Miller, and I'm responsible for WebSphere Cast Iron Cloud Integration

More information

by Michael Speyer with Eric G. Brown, Emily Van Metre, and Christina Lee

by Michael Speyer with Eric G. Brown, Emily Van Metre, and Christina Lee Includes data from Business Data Services, Client Choice SaaS Economics Will Change ISVs SI And VAR Channels Channel Managers: Retool Partner Programs To Prevent SaaS Delivery Disaster by Michael Speyer

More information

COPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER

COPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER COPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER For many B2B organizations, building a demand center is a no-brainer. Learn how to ensure you re successful by avoiding

More information

Monetizing SaaS Going Beyond Subscriptions

Monetizing SaaS Going Beyond Subscriptions Monetizing SaaS Going Beyond Subscriptions An Avangate Webinar Featuring Forrester Research Inc 4 September 2012 Today s Speakers Peter Sheldon, Senior Analyst, Forrester Research Peter Serves ebusiness

More information

Cloud Enterprise Computing Solutions Americas. Arrow Cloud Solutions ArrowSphere. arrow.com

Cloud Enterprise Computing Solutions Americas. Arrow Cloud Solutions ArrowSphere. arrow.com Cloud Enterprise Computing Solutions Americas Arrow Cloud Solutions ArrowSphere arrow.com The cloud. It possesses extraordinary promise. And comes with complex challenges. ArrowSphere. Where Cloud meets

More information

Accelerate the journey to your Cloud

Accelerate the journey to your Cloud Accelerate the journey to your Cloud Atos, EMC and VMware strategic alliance Presentation - February 15 th, 2012 Copyright 2011 EMC Corporation. All rights reserved. 1 Our clients are facing 3 new key

More information

The Customizable Cloud. How the Cloud Provides the More Flexible Alternative to Legacy ERP Platforms

The Customizable Cloud. How the Cloud Provides the More Flexible Alternative to Legacy ERP Platforms How the Cloud Provides the More Flexible Alternative to Legacy ERP Platforms Executive Summary For years, Enterprise Resource Planning (ERP) applications have been instrumental in integrating business

More information