Saugatuck s 2012 Global Cloud Business Software Survey: Data Report. Abridged Version for Registered Website Members.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Saugatuck s 2012 Global Cloud Business Software Survey: Data Report. Abridged Version for Registered Website Members."

Transcription

1 Saugatuck s 2012 Global Cloud Business Software Survey: Data Report Abridged Version for Registered Website Members March 21, 2012

2 Table of Contents About This Report Research Summary Highlights Areas of Inquiry: Enterprise Business Goals Through YE 2012: Focus is on Improving Profitability Business Software Deployment Preferences Over Time: Is Hybrid Short-changed? SaaS Business Software Purchase Plans: Tiers of Relative Strength SaaS Business Benefits Expected: Lower Costs, Faster Speed, Better Business Concerns Regarding SaaS: Security First; Integration a Distant Second Appendix A: About the Survey / Demographics About Saugatuck Technology Page: 2

3 About This Report This document is an abridged version of the full data review and analysis report published for clients of Saugatuck s Continuous Research Services (CRS-Base) subscription research and inquiry program. The complete report represents a comprehensive review and analysis of data gathered via Saugatuck s February 2012 global web survey of enterprise executives regarding SaaS/Cloud Business Solution adoption and use. In the complete report, the data are reviewed and analyzed in the aggregate, and by size of survey participant company, by geographic region (North America, Europe, Asia/Pacific), and by level of survey participant management responsibility (e.g., C-level, VP-level, etc.). Details regarding the survey, methodology, and demographics can be found in the Appendix to this report. All content has been developed by, and is the copyrighted property of, Saugatuck Technology Inc., which is solely responsible for the content. Additional in-depth analysis will be provided to Saugatuck CRS clients through a series of Strategic Research Reports and Strategic Perspectives. Bill McNee led the development of the survey. Bruce Guptill led the creation of this summary data report with contributions from Mike West, Charlie Burns, Alex Bakker and Bill McNee. Page: 3

4 Research Summary Highlights: 1 of 3 Enterprise IT and business executives alike are focused on business goals that emphasize revenue growth from their existing business footprint combined with improving profitability rather than business expansion. This emphasis on improving existing operations and market profitability is a critical influence on IT acquisition, use, and management decisions. Saugatuck sees this as a key driver of more innovative business and IT management, helping to reshape IT mission and roles. Preferences for deploying new on-premises business software decline rapidly over the next two years, as enterprises shift toward hybrid on-premises+cloud offerings. However, much of that hybrid focus shifts toward pure-play SaaS/Cloud within just a few years, suggesting a challenging transitional period for enterprise IT. Meanwhile, SaaS adoption and use is shifting from a point-solution focus toward a more integrative approach favoring suites over best-of-breed solutions. Page: 4

5 Research Summary Highlights: 2 of 3 CRM, Collaboration, Customer Support, HR/HCM, and Collaborative Commerce will lead SaaS/Cloud solution demand through 2016 Traditional enterprise business management IT, especially applications and operations concerned with core finance, continues to resist SaaS/Cloud encroachment. On-premises solutions closer to the money (e.g., Finance / Accounting, Budgeting, Reporting & Planning and GRC) will be slower to migrate to Public and Private Clouds (especially in larger enterprises). Across all solution categories, single-vendor business suites are the mostpreferred means of acquiring and using business software. Combining these results with preferences for solutions that are part of a multi-vendor suite, two-third to three-quarters of enterprise executives prefer suite-supported versus best-of-breed solutions. While reducing IT and business costs remain top-of-mind when it comes to SaaS/Cloud adoption globally, business flexibility and agility overall rule enterprise SaaS decisions especially among leapfrogging Asian enterprises. Page: 5

6 Research Summary Highlights: 3 of 3 Data security, privacy, and integrity concerns rightly rank as top SaaS/Cloud adoption concerns, as they do with most other new forms of IT. A high ranking of broad integration and customization concerns indicate that SaaS use is shifting away from point-solution-use and increasingly toward integrative business operation and management benefits. Executives continue to prefer to acquire SaaS direct from SaaS/Cloud providers, but a solid and growing expression of support for platform providers, hosters and VARs indicates some change toward more / better integration and customization, which in turn enable more / better operational and business management including potentially more effective use of shared SaaS data. The ability to prove SaaS ROI is improving, suggesting more and better SaaS awareness and management from procurement through usage and more rigorous acquisition procedures focusing on financial returns. Bottom line: SaaS is beginning to fulfill its initial promises as an enabler of more effective and efficient business operations, and is being used as would any mainstream business IT to meet business needs and goals. The SaaS/Cloud future is here, and needs to be well managed. Page: 6

7 Business Goals: Focus is on Improving Profitability Tier 1 Tier 2 Tier 3 Please rate how important achieving each of the following business goals is for your organization over the next 12 months: Increase sales revenue Reach new customers Increase market share Improve product or service quality Sell more to existing customers Increase profit margins Manage budgets Decrease operational expenses Reach new markets Determine better ROI metrics on Improve investor relations/build investor Enter new geographies Change the organization s business model 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Source: Saugatuck Technology n=228 Notes on the Data The top 3 answers, 4 of the top 5, and 9 of the top 10, are about increasing revenue and/or profit 3 of the top 4, and 4 of the top 5, are focused on outreach. The middle tier is very cost-managementfocused again, to improve profitability. New markets and new geographies are well down the list of business priorities. NOTE: The data in this table aggregates Extremely Important + Very Important answers Saugatuck Insight: Businesses worldwide are still in recovery mode. The business focus through at least 2012 is, and will be, on improving existing presence, and improving profitability. This suggests that IT investments will focus on communication, (including interaction throughout trading circles), along with process and management improvement should be a very good year for the adoption of Social, BI/analytics, and business management solutions. Page: 7 39% 38% 36% 55% 51% 62% 72% 71% 69% 78% 74% 82% 79%

8 Business Software Deployment Preferences Over Time 60% 50% 40% 30% 20% 10% 0% My company s preference for deploying new business software (on a continuum from On-premise to Hybrid-Cloud to pure-play Cloud) will be: 50% 40% 10% 18% 63% 19% 47% % On-premise Cloud + On-premise (Hybrid or Highly Interwoven deployment) Cloud-based (pure-play) Notes on the Data Hybridized environments appear to be seen as transitional phase toward a Cloud-dominated future. Enterprises appear increasingly hopeful that more IT and business can and will be moved to Cloud over a very short period of time. The data suggest rapid and massive Cloud use growth from Potential size-based, industry-based, and region-based differences need to be examined closely. Saugatuck Insight: The data certainly suggest that what we currently consider as hybridized environments blending onpremises and Cloud are considered to be somewhat of a transitional phase, and that IT and business leaders see Cloudbased solutions as dominating the longer-term future. We believe that this view will change more in favor of hybridized, interwoven IT and business environments as enterprises increasingly experience them through Page: 8 Source: Saugatuck Technology n=228

9 SaaS Business Software Purchase Plans Collaboration / Communications / Social CRM / Salesforce Automation Customer Service / Support Human Resources / Talent Management ecommerce / Collaborative Commerce Procurement / Sourcing / Spend Management Software Development / Test Business Intelligence / Advanced Analytics Budgeting / Reporting / Planning Governance, Risk and Compliance ERP / Manufacturing / Supply Chain Finance / Accounting 8% 8% 24% 20% 22% 17% 27% 10% 17% 10% 19% Notes on the Data No business software category will remain without massive Cloud use by YE2014. Finance/Accounting looks to advance significantly through YE Three clear tiers emerge over time, with the top tier clearly based on current adoption trends: Collaboration, CRM, Customer Support, & HR. Top-tier categories show strong adoption slowdowns through 2013, with reacceleration in Saugatuck Insight: This indicates the purchase of at least one instance in each category, and not all instances or uses. The core message is that the move toward the use of Cloud-based business software is inexorable, but not universal or complete. The fact that no categories add up to 100% suggests strongly that not all business software will be Cloud-based in the foreseeable future. And again, the closer we get to core enterprise money, the less Cloud presence is expected. Page: 9 20% 19% 19% 17% 18% 17% 18% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Aleady in Use (by YE2011) or Beyond Source: Saugatuck Technology n=228

10 SaaS Business Benefits Expected Reduce capital and/or operating costs 46% Notes on the Data Speed of implementation / time-to-value Speed time to market Simplify software management Increased functionality / ease-of-use Improve management of mobile 29% 25% 24% 23% 38% Reducing IT and business costs remain top-of-mind when it comes to SaaS/Cloud adoption. At least 9 of the ranked expected benefits are agility related. Convert fixed IT costs to variable costs 23% Enable business process improvement 22% Improve service levels 22% Improve internal and external 19% Increase revenue 17% Other, please specify 0% 10% 20% 30% 40% 50% Saugatuck Insight: Top-of-mind responses seem to be influenced to some extent by the ongoing perception that SaaS/Cloud is cheaper than alternatives (which it often is in point-solution environments) - but more importantly, we see a continuation of the theme established by our first data slide, that of a focus on business efficiency improvement. Overall, SaaS is seen as a means to improve IT and business agility, flexibility, responsiveness, and speed. Page: 10 Source: Saugatuck Technology n=228

11 Concerns Regarding SaaS Data Security & Privacy concerns Integrating Cloud Solutions with existing enterprise Integrating Cloud-based data with existing enterprise data Data / Transaction Integrity concerns Ability to customize solution to unique business Viability of Cloud vendors Regulatory concerns Ensuring performance meets / exceeds service level 31% 29% 28% 25% 22% 22% 22% 59% Integration & customization concerns indicate more awareness of SaaS/Cloud presence and interdependencies. Notes on the Data We would be most surprised if security and privacy concerns were not ranked at the top of the list. They remain the chief IT and business concerns, regardless of technology or application Integration and customization rankings are significantly high. Availability of technical support and maintenance ROI of Cloud not yet verified Ability of end users to adapt to new Cloud business 17% 19% Other, please specify 0% 20% 40% 60% Saugatuck Insight: The overall high rankings of integration and customization concerns suggest that IT and business leaders are seeing more SaaS, and seeing how SaaS (and the enterprise) can benefit from interoperating i.e., more/better economies of scale, along with more/better abilities to share and use business data. SaaS deployment and management is becoming more about business use and management than immediate gratification. Page: 11 Source: Saugatuck Technology n=228

12 Appendix A About the Survey / Demographics In January and February, 2012, Saugatuck Technology conducted a global survey focused on preferences for deploying new business software / solutions In total, the survey yielded 228 completed responses 52 percent from North American, 31 percent from Europe, and 18 percent from Asia Pac. 81 percent of the survey respondents had a title of Director or higher, with 42 percent of working in a business function (sales, marketing, finance, HR, operations) vs. 51 percent in IT. 61 percent of the survey respondents worked for companies with greater than 1,000 employees. The survey achieved a solid distribution across industry segments. By Region North America 52% EMEA 31% Asia Pac 18% Total 100% By Employee Size By Function Business 42% IT 51% Other 7% Total 100% < % % 1,000-4,999 27% 5, % Total 100% By Title CEO / CFO / COO 11% CIO EVP / SVP / Gen Mgr 19% VP Director 25% Manager Other 3% Total 100% By Industry Bus / Prof Services 18% Manufacturing Public Sector 3% High Technology Energy / Utilities 5% Financial Services Healthcare / Pharm. 7% Media / Entertainment 2% Retail / Distr. / CPG Telecom 1% Other 8% Total 100% Page: 12

13 About Saugatuck Technology SAUGATUCK OFFERINGS AND SERVICES Saugatuck Technology provides subscription research / advisory and consulting services to senior business and IT executives, technology and software vendors, business / IT services providers, and investors. Our Mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change. Over the last few years, this has included a major focus on Software-as-a-Service (SaaS), Cloud Infrastructure, and Social Business Technologies, among other key trends. CONTINUOUS RESEARCH SERVICES (CRS) Subscription access to Saugatuck s ongoing premium research, providing independent / unbiased insights and guidance into key market trends, buyer behavior, "white-space" opportunities and disruptive market forces driving changes in business computing. A variety of advisory services, including telephone-based inquiry, and Analyst Days USER STRATEGIC CONSULTING SERVICES Leadership and Planning Workshops Strategy and Program Assessments including for new Cloud Business initiatives Vendor Selection & Evaluation / RFP Development & PoC Project Management Cloud Transition / Migration and Management Best Practices VENDOR STRATEGIC CONSULTING SERVICES Market Assessment Strategy Validation Opportunity Analysis Positioning / Messaging / Go-to-Market Strategies Competitive Analysis THOUGHT-LEADERSHIP PROGRAMS Custom research programs targeting key technology and business/it investment decisions of CIOs, CFOs and senior business executives Delivered as research reports, position papers or executive presentations. VALUE-ADDED SERVICES Competitive and market intelligence Investment advisory services (M&A support, due diligence) Primary and Secondary market research. For more information about these or any other Saugatuck Technology service, please reach us through the contact information noted above. To learn more about Saugatuck consulting and research offerings, go to or Chris MacGregor for more information. While there register on our site and begin receiving our complimentary Research Alerts and browse our Research Library. Page: 13 US AND EUROPEAN OFFICES Headquarters Saugatuck Technology Inc. 8 Wright Street, 1 st Floor. Westport, CT USA (P) Boston 222 Main Street, Unit 208 Falmouth, MA USA (P) Silicon Valley Saugatuck Technology Inc Great America Parkway, Suite 320 Santa Clara, CA USA (P) US Regional Sales: East and South: West: Germany Saugatuck Technology Inc. Wilhelmstrasse Wiesbaden, Germany (P) Regional Sales:

Key SaaS, PaaS and IaaS Trends Through 2015: Business Transformation via the Cloud. Executive Summary. A research report prepared by:

Key SaaS, PaaS and IaaS Trends Through 2015: Business Transformation via the Cloud. Executive Summary. A research report prepared by: Key SaaS, PaaS and IaaS Trends Through 2015: Business Executive Summary A research report prepared by: TABLE OF CONTENTS Summary 1 Introduction 2 Today s Economic Situation Continues to Favor the Cloud

More information

Cloud IT and Cloud Business

Cloud IT and Cloud Business Cloud IT and Cloud Business Presented at CIO Cloud Summit Montelucia Resort & Spa, Scottsdale, AZ December 8, 2011 Bill McNee Founder and CEO Saugatuck Technology bill.mcnee@saugatucktechnology.com +1.203.454.3900

More information

Cloud, On-premises, and More: The Business Value of Software Deployment Choice

Cloud, On-premises, and More: The Business Value of Software Deployment Choice Cloud, On-premises, and More: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Choices, Limits, and Adaptability Isn t Everything Cloud? The Importance of Architecture

More information

Software-as-a-Service: Managing Benefits for SMBs

Software-as-a-Service: Managing Benefits for SMBs Software-as-a-Service: Managing Benefits for SMBs A research report prepared by: Publication sponsored by: TABLE OF CONTENTS SaaS and SMBs: A Beneficial Combination Key Benefits of SaaS Solutions for SMBs

More information

Software-as-a-Service: Managing Key Concerns and Considerations

Software-as-a-Service: Managing Key Concerns and Considerations Software-as-a-Service: Managing Key Concerns and Considerations A research report Publication sponsored by: TABLE OF CONTENTS Introduction: Cloud IT, including SaaS, is Real IT Managing The Key Concerns

More information

Stepping Up to The Cloud:

Stepping Up to The Cloud: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Strategic Cloud Capabilities Managing Key Challenges Plan For Change Sponsor Perspective:

More information

Stepping Up to The Cloud:

Stepping Up to The Cloud: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Tactical and Strategic Cloud Benefits Managing Key Challenges Plan For Change Sponsor

More information

Advancing Business Innovation through the Cloud

Advancing Business Innovation through the Cloud A research report prepared by: Publication sponsored by: TABLE OF CONTENTS 1 Introduction 1 A Platform for Innovation 2 The Cloud Ecosystem 3 Innovation in the Cloud 4 Cloud Advantages for Enterprises

More information

ERP for Small and Mid-sized Companies: Time for a Decision

ERP for Small and Mid-sized Companies: Time for a Decision A research report Publication sponsored by: About This Report This report was developed and written by the senior staff of Saugatuck Technology Inc. This report is based on independent research developed

More information

Cloud as Catalyst: Navigating the Business+IT Transition

Cloud as Catalyst: Navigating the Business+IT Transition Cloud as Catalyst: Navigating the Business+IT Transition March 21, 2012 EuroCloud France Paris Bill McNee Founder and CEO Saugatuck Technology bill.mcnee@saugatucktechnology.com Westport, CT Falmouth,

More information

The Transition to SaaS: Accelerating ISV Success on Windows Azure

The Transition to SaaS: Accelerating ISV Success on Windows Azure A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: What Does This Mean for The ISV Windows Azure Design Constraints What Works on Windows Azure? New Competencies 10

More information

Business is Accelerating; IT Must Transform

Business is Accelerating; IT Must Transform Business is Accelerating; IT Must Transform May 2015 A research report prepared by: Publication sponsored by:. TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 Production Applications Will Require New

More information

Driving Operations through Better, Faster Decision Making

Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Operations faces increasing pressure from all sides. Picky customers know that your competitors

More information

Why DevOps Matters: Practical Insights. October 2014. Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change

Why DevOps Matters: Practical Insights. October 2014. Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: DevOps and Managing Cloud Complexities

More information

Leveraged Engineering: Partnering for Success at Cloud Speed

Leveraged Engineering: Partnering for Success at Cloud Speed A research report prepared by: Publication sponsored by: TABLE OF CONTENTS The Root of the Problem A Need for New Thinking, New Approaches Look for a Leveraged Approach Real-world Leveraged Engineering

More information

Meeting the Challenge of Enterprise Cloud Development: 7 Best Practices for Hybrid Cloud

Meeting the Challenge of Enterprise Cloud Development: 7 Best Practices for Hybrid Cloud A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction 1 The Hybrid Cloud 1 The Development Challenge 2 Managing Complexity at Deutsche Post DHL 4 The Seven Best Practices

More information

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges

Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges 2015 Industry Report Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges By Scribe Software Conducted in conjunction with Spiceworks TABLE OF CONTENTS 3 Introduction 4 Executive

More information

Enterprise Business Transformation: The Shift to Digital Recurring Revenue

Enterprise Business Transformation: The Shift to Digital Recurring Revenue Enterprise Business Transformation: The Shift to Digital Recurring Revenue A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Digital Transformation is Business Transformation Four

More information

Manufacturing Cloud Sense: Improving Business Management with Cloud ERP

Manufacturing Cloud Sense: Improving Business Management with Cloud ERP Manufacturing Cloud Sense: Improving Business Management with Cloud ERP May 2015 A research report prepared by: Publication sponsored by:. TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 The Cloud ERP

More information

The Why of Hybrid Cloud: 5 Use Cases, and Where to Start

The Why of Hybrid Cloud: 5 Use Cases, and Where to Start The Why of Hybrid Cloud: 5 Use Cases, and Where to Start January 2016 A research report prepared by:. Publication sponsored by: TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 Characterizing Hybrid Cloud

More information

The Transformational CFO: Integrative SaaS and the Power to Change

The Transformational CFO: Integrative SaaS and the Power to Change The Transformational CFO: Integrative SaaS and the Power to Change A research report prepared by: Report development and publication sponsored by: TABLE OF CONTENTS Introduction: Finance and Leadership

More information

Business Benefits for Small and Mid-sized Enterprises A research report prepared by:

Business Benefits for Small and Mid-sized Enterprises A research report prepared by: SaaS Realities: Business Benefits for Small and Mid-sized Enterprises A research report prepared by: TABLE OF CONTENTS Introduction 1 Flexible, Nimble and Pressure 1 Making Operational Improvements 2 Software

More information

TCS as a Digital Transformation Partner for European Customers

TCS as a Digital Transformation Partner for European Customers TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION

More information

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite Cloud creates path to profitability for Australian businesses A complimentary report from cloud-based business management software provider NetSuite Introduction Australian businesses are facing a dynamic

More information

SMBs Prefer an Integrated Business Applications Suite

SMBs Prefer an Integrated Business Applications Suite Yankee Group DecisionNote SM Survey Analysis February 22, 2006 by Sanjeev Aggarwal, Small & Medium Business Strategies Senior Analyst, saggarwal@yankeegroup.com, 617-880-0246 SMBs Prefer an Integrated

More information

Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023

Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023 G00261104 Survey Analysis: Adoption of Cloud ERP, 2013 Through 2023 Published: 24 January 2014 Analyst(s): Nigel Rayner This Gartner Research Circle survey conducted in September 2013 shows that some organizations

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2015 Cloud Computing Exclusive Research from 2015 IDG Enterprise Cloud Computing Survey The Cloud Computing Market Solidifies Traditional and emerging models rise as companies anticipate moving more than

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud

More information

Understanding the Value of Financial Intelligence for Cloud Management. A white paper by David Linthicum

Understanding the Value of Financial Intelligence for Cloud Management. A white paper by David Linthicum Understanding the Value of Financial Intelligence for Cloud Management A white paper by David Linthicum Hybrid IT Computing 2 Executive Summary Most of those who fund and operate cloud-based or virtualized

More information

Insights into Enterprise Telecom Expense Management

Insights into Enterprise Telecom Expense Management IBM Software Industry Solutions Telecom Expense Management Insights into Enterprise Telecom Expense Management Trends and Best Practices Insights into Enterprise Telecom Expense Management Introduction

More information

The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry

The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry Demographics Life Sciences Pharma/Biotech:

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T S t r a t e g i es for Optimizing Recurring Reve n u e M o dels in the Softw are Industry November 2013 Adapted from The Coming of the 3rd Platform and What

More information

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey ima The Association of Accountants and Financial Professionals in Business Results of a 2015 IMA Survey Sponsored by NetSuite About IMA IMA, the association of accountants and financial professionals in

More information

State of the CIO :: 2015

State of the CIO :: 2015 State of the CIO :: 2015 Purpose and Methodology CIO SURVEY SAMPLE TOTAL RESPONDENTS 558 MARGIN OF ERROR +/- 4.15% AUDIENCE BASE LOB SURVEY SAMPLE TOTAL RESPONDENTS 304 CIO Forum on LinkedIn and CIO audience

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks

More information

Cloud ROI Survey Results Comparison 2011 & 2012

Cloud ROI Survey Results Comparison 2011 & 2012 Cloud ROI Survey Results Comparison & Executive Summary Throughout, Cloud Computing has continued to become commonplace within enterprises worldwide. In order to better understand Cloud adoption and the

More information

InforCloudSuite Industrial

InforCloudSuite Industrial InforCloudSuite Industrial Industry Suite Handbook Overview What if... You could quickly and easily take steps to embrace speed and agility, while reducing IT upgrade and maintenance costs within your

More information

TECH CHOICES. September 20, 2006 Comparing The ROI Of SaaS Versus On-Premise Using Forrester s TEI Approach. by R Ray Wang

TECH CHOICES. September 20, 2006 Comparing The ROI Of SaaS Versus On-Premise Using Forrester s TEI Approach. by R Ray Wang September 20, 2006 Comparing The ROI Of SaaS Versus On-Premise Using Forrester s TEI Approach by R Ray Wang TECH CHOICES Helping Business Thrive On Technology Change TECH CHOICES Includes a TEI model and

More information

Outsourcing is Dead, Long Live Outsourcing!

Outsourcing is Dead, Long Live Outsourcing! The Knowledge Community for Global Business & IT Services Outsourcing is Dead, Long Live Outsourcing! An HfS & KPMG Webinar, June 26, 2013 Phil Fersht Founder and CEO HfS Research phil.fersht@hfsresearch.com

More information

Monetization That Fits the Business: The Limitations of Subscription Billing

Monetization That Fits the Business: The Limitations of Subscription Billing A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Cloud Monetization Changed Pricing 1 The Shift to Recurring Revenue 2 Varieties of On Demand Monetization 4 Making

More information

Research. Key Issues for Software as a Service, 2009

Research. Key Issues for Software as a Service, 2009 Research Publication Date: 6 February 2009 ID Number: G00164873 Key Issues for Software as a Service, 2009 Robert P. Desisto, Ben Pring As organizations' capital budgets dry up, clients evaluating SaaS

More information

I D C V E N D O R S P O T L I G H T. H yb r i d C l o u d Solutions for ERP

I D C V E N D O R S P O T L I G H T. H yb r i d C l o u d Solutions for ERP I D C V E N D O R S P O T L I G H T H yb r i d C l o u d Solutions for ERP November 2014 Adapted from Worldwide Enterprise Applications 2014 2018 Forecast and 2013 Vendor Shares by Christine Dover Sponsored

More information

Enabling HR service delivery

Enabling HR service delivery Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 9 Cloud HR What do a carve out from a global medical device maker, a fast-growing

More information

CRM Analytics Market by Type - Global Forecast to 2019

CRM Analytics Market by Type - Global Forecast to 2019 Brochure More information from http://www.researchandmarkets.com/reports/3160606/ CRM Analytics Market by Type - Global Forecast to 2019 Description: CRM Analytics Market by Type (Sales Analytics, Customer

More information

Asia/Pacific. Yanna Dharmasthira

Asia/Pacific. Yanna Dharmasthira Trends and Directions of SaaSS in Asia/Pacific Yanna Dharmasthira October 2013 Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval

More information

Platform-as-a-Service: What ISVs Need for World-Class Cloud Offerings

Platform-as-a-Service: What ISVs Need for World-Class Cloud Offerings A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: The Cloud Need is Now 1 ISVs Competitive Advantage is in the Cloud 1 The Saugatuck Cloud Development and Deployment

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

The Keys to Successful Cloud Migrations

The Keys to Successful Cloud Migrations Moving Federal Agencies to the Cloud The Keys to Successful Cloud Migrations A WHITE PAPER PRESENTED BY: September 2014 PREPARED BY MARKET CONNECTIONS INC. 14555 AVION PARKWAY, SUITE 125 CHANTILLY, VA

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : U. S. B u s i n e s s C o n s u l t i n g S e r v i c

More information

The Cloud Software Shift: Rethinking Professional Services Economics

The Cloud Software Shift: Rethinking Professional Services Economics The Cloud Software Shift: Rethinking Professional Services Economics Perspective by Waterstone Management Group Mark Hauser, Managing Partner Andrew Loulousis, Senior Associate May 2015 Chicago San Francisco

More information

Exploring the Impact of Geographic Context On Business Processes. Research Report Executive Summary

Exploring the Impact of Geographic Context On Business Processes. Research Report Executive Summary Business Trends in Location Analytics Exploring the Impact of Geographic Context On Business Processes Research Report Executive Summary Copyright Ventana Research 2013 Do Not Redistribute Without Permission

More information

Wendy Close CRM Success Expert September 2008

Wendy Close CRM Success Expert September 2008 Why Software as a Service? Wendy Close CRM Success Expert September 2008 About Your Host Prior to joining salesforce.com as our CRM Success Expert, Wendy Close served as CRM research director in Gartner,

More information

Activity Based Costing: How ABC is Used in the Organization

Activity Based Costing: How ABC is Used in the Organization Activity Based Costing: How ABC is Used in the Organization September Background In July, a study was conducted among BetterManagement members to determine the state of Activity Based Costing. An on-line

More information

The Journey to SaaS Profitability Four considerations for software executives

The Journey to SaaS Profitability Four considerations for software executives The Journey to SaaS Profitability Four considerations for software executives Technology Institute October 2014 For SaaS providers, the journey to profitability is filled with challenges: Is your company

More information

Brochure More information from http://www.researchandmarkets.com/reports/3186483/

Brochure More information from http://www.researchandmarkets.com/reports/3186483/ Brochure More information from http://www.researchandmarkets.com/reports/3186483/ Business Intelligence and Analytics Software Market by Segment, by Services, by Deployment Mode, by Org. Size, by Verticals,

More information

Cloud Computing in Banking

Cloud Computing in Banking Financial Services the way we see it Cloud Computing in Banking What banks need to know when considering a move to the cloud Contents 1 Overview 3 2 Why Cloud Computing for Banks? 4 2.1 Cost Savings and

More information

Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by:

Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by: Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by: - 1 - DMG Consulting LLC Table of Contents Why a Cloud-Based Contact Center is Likely in Your Future... 1 Building the

More information

Despite the hype, cloud adoption is still in its early days for most companies, but cloud is coming.

Despite the hype, cloud adoption is still in its early days for most companies, but cloud is coming. J U L Y, 2 0 1 3 Despite the hype, cloud adoption is still in its early days for most companies, but cloud is coming. TABLE OF CONTENTS Executive Summary Key Findings Key Conclusions Recommendations Survey

More information

Platform as a Service (PaaS) Market Global Analysis and Forecasts to 2025

Platform as a Service (PaaS) Market Global Analysis and Forecasts to 2025 Platform as a Service (PaaS) Market Global Analysis and Forecasts to 2025 No of Pages: 150 Publishing Date: January 2016 Single User PDF: US$ 3900 Publisher : The Insight Partners Website : www.reportsweb.com

More information

NetSuite: Global Leader in Cloud ERP

NetSuite: Global Leader in Cloud ERP NetSuite: Global Leader in Cloud ERP NYSE : N As of April 28, 2015 Safe Harbor Statement This presentation contains forward-looking statements that involve risks, uncertainties and assumptions relating

More information

Media Presentation November 8th, 2011

Media Presentation November 8th, 2011 November 8th, 2011 What do we announce today? The alliance between and The Leading European IT services company The #1 Software company in China To jointly market cloud computing solutions for corporate

More information

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE Document K59 RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE THE BOTTOM LINE When Nucleus analysts investigated the use of NetSuite by manufacturers, they found these companies were

More information

I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c i a l S e r v i c e s C o n s u l t i n g 2 0 1 2 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c i a l S e r v i c e s C o n s u l t i n g 2 0 1 2 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c

More information

HYBRID CLOUD: The Next Frontier

HYBRID CLOUD: The Next Frontier HYBRID CLOUD: The Next Frontier This report is solely for the use of Zinnov Client and Zinnov Personnel. No Part of it may be quoted, circulated or reproduced for distribution outside the client organization

More information

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software.

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software. Implementations Advisory Analytics Customer Success Cloud Software Transformation Unlocking Value in Source-to-Pay Realize Customer Success through Transformation and Cloud Software 2 What s Trending in

More information

Next-Generation Predictive Analytics. Research Report Executive Summary. Using Forward-Looking Insights to Gain Competitive Advantage.

Next-Generation Predictive Analytics. Research Report Executive Summary. Using Forward-Looking Insights to Gain Competitive Advantage. Next-Generation Predictive Analytics Using Forward-Looking Insights to Gain Competitive Advantage Research Report Executive Summary Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without

More information

State of the Cloud A cloud computing overview Presented to CALIS on behalf of Innovative Interfaces Inc November 9, 2012

State of the Cloud A cloud computing overview Presented to CALIS on behalf of Innovative Interfaces Inc November 9, 2012 State of the Cloud A cloud computing overview Presented to CALIS on behalf of Innovative Interfaces Inc November 9, 2012 Tim Miller, VP & General Manager Today s Agenda Who is 451 Research? What is the

More information

C l o u d - B a s e d S u p p l y C h a i n s : T r a n s f o rming M a n u f a c t u r ing Performance

C l o u d - B a s e d S u p p l y C h a i n s : T r a n s f o rming M a n u f a c t u r ing Performance M A R K E T S P O T L I G H T C l o u d - B a s e d S u p p l y C h a i n s : T r a n s f o rming M a n u f a c t u r ing Performance October 2012 Adapted from Business Strategy: Supply Chain in the Cloud

More information

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT Cloud Solutions for IT Management WHITE PAPER THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT How Progressive IT Organizations Are Using Hosted Solutions To Deliver On Time, On Budget, On Quota and

More information

Remote Infrastructure Management

Remote Infrastructure Management Web Exchange Market Education Series Remote Infrastructure Management Ensure Value, Reduce Risk Presented by: Paul Schmidt Mike Slavin June 29, 2006 www.tpi.net Session Agenda Introductions and Stage Setting

More information

SAP The World s Leading Business Software Company

SAP The World s Leading Business Software Company SAP The World s Leading Business Software Company Luka Mucic, Member of the Executive Board of SAP SE, CFO and COO, SAP SE Munich, September 24, 2014 Safe Harbor Statement Any statements contained in this

More information

Worldwide Problem Management Software Market Shares, 2014: 3rd Platform Technologies and Delivery Models Drive Growth

Worldwide Problem Management Software Market Shares, 2014: 3rd Platform Technologies and Delivery Models Drive Growth MARKET SHARE Worldwide Problem Management Software Market Shares, 2014: 3rd Platform Technologies and Delivery Models Drive Growth Robert Young IDC MARKET SHARE FIGURE FIGURE 1 Worldwide Problem Management

More information

IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment

IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment Michael Versace Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES KPMG IDC MARKETSCAPE

More information

Hosting and cloud services both provide incremental and complementary benefits to the organization

Hosting and cloud services both provide incremental and complementary benefits to the organization 33 Yonge St., Suite 420, Toronto, Ontario Canada, M5E 1G4 W H I T E P A P E R I D C a n d T E L U S E n t e r p r i s e C l o u d S t u d y, 2 0 1 3 : C a p i t a l i z i n g on C l o u d ' s W i n d o

More information

Transforming Business Processes with Agile Integrated Platforms

Transforming Business Processes with Agile Integrated Platforms Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential

More information

Simplify And Innovate The Way You Consume Cloud

Simplify And Innovate The Way You Consume Cloud A Forrester Consulting October 2014 Thought Leadership Paper Commissioned By Infosys Simplify And Innovate The Way You Consume Cloud Table Of Contents Executive Summary... 1 Cloud Adoption Is Gaining Maturity

More information

The State of Big Data Infrastructure: Benchmarking global Big Data users to drive future performance

The State of Big Data Infrastructure: Benchmarking global Big Data users to drive future performance The State of Big Data Infrastructure: Benchmarking global Big Data users to drive future performance April 2015 Contents Key findings 3 Big Data projects have arrived 4 Level of adoption 4 Complexity of

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

Highlights of the 2015 CEO Survey: Business Leaders Are Betting on Tech

Highlights of the 2015 CEO Survey: Business Leaders Are Betting on Tech G00274032 Highlights of the 2015 CEO Survey: Business Leaders Are Betting on Tech Published: 10 April 2015 Analyst(s): Mark Raskino Gartner's annual survey reveals CEOs' heightened interest in tech-related

More information

IDC FutureScape: Worldwide Big Data & Analytics 2016 Predictions. IDC Web Conference November 2015

IDC FutureScape: Worldwide Big Data & Analytics 2016 Predictions. IDC Web Conference November 2015 IDC FutureScape: Worldwide Big Data & Analytics 2016 Predictions IDC Web Conference November 2015 Logistics Today s Speakers Submit any questions to webconferences@idc.com You can download slides from

More information

Applying Cloud Computing: An Executive Workshop

Applying Cloud Computing: An Executive Workshop Applying Cloud Computing: An Executive Workshop March 11, 2013 Joseph Pucciarelli VP & IT Executive Advisor The 3 rd Platform Shift: From IT Productivity to Business Productivity Innovation Information

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

Streamlining the Process of Business Intelligence with JReport

Streamlining the Process of Business Intelligence with JReport Streamlining the Process of Business Intelligence with JReport An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Product Summary from 2014 EMA Radar for Business Intelligence Platforms for Mid-Sized Organizations

More information

2009 CLOUD COMPUTING TRENDS REPORT

2009 CLOUD COMPUTING TRENDS REPORT Irvine Louisville San Francisco 2009 CLOUD COMPUTING TRENDS REPORT February 2009 TABLE OF CONTENTS The Survey Page 3 The Participants Page 4 Executive Summary Page 5 Familiarity with Hosting Page 6 Cloud

More information

The changing face of technology buyers

The changing face of technology buyers The changing face of technology buyers As executives beyond IT buy more technology and influence IT s purchasing decisions, technology companies need to learn how to sell to these new buyers. By Mark Brinda

More information

Emerging Green Intelligence: Business Analytics and Corporate Sustainability

Emerging Green Intelligence: Business Analytics and Corporate Sustainability Emerging Green Intelligence: Business Analytics and Corporate Sustainability Background and Methodology In April 2009, BusinessWeek Research Services (BWRS) launched a research program to determine the

More information

The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands

The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands Making Business Sense The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands A RESEARCH REPORT COMMISSIONED BY Copyright 2013 Cordys Software B.V. All rights

More information

Web and Application Hosting 2015

Web and Application Hosting 2015 MARKET FORECAST Web and Application Hosting 2015 SEP 2015 Liam Eagle, Senior Analyst, Service Providers Web and application hosting, a mature IT market, is facing changes to the variety of services on

More information

SAP s Cloud Strategy: Run Better, Run Faster. Rupert Kaufmann Global Vice President, SAP Cloud Consulting

SAP s Cloud Strategy: Run Better, Run Faster. Rupert Kaufmann Global Vice President, SAP Cloud Consulting SAP s Cloud Strategy: Run Better, Run Faster Rupert Kaufmann Global Vice President, SAP Cloud Consulting The Cloud is Here For Companies of All Sizes Forrester estimates global cloud computing market to

More information

ECM: Key Market Trends and the Impact of Business Intelligence

ECM: Key Market Trends and the Impact of Business Intelligence ECM: Key Market Trends and the Impact of Business Intelligence Cheryl McKinnon, Principal Analyst February 2014 Agenda ECM current state and market trends Achieve ECM success by using business intelligence

More information

Are you relevant? Chris Sharp VP Strategy rhipe. Cloud Channel Summit 2015 @rhipecloud #RCCS15

Are you relevant? Chris Sharp VP Strategy rhipe. Cloud Channel Summit 2015 @rhipecloud #RCCS15 Are you relevant? Chris Sharp VP Strategy rhipe Cloud Channel Summit 2015 @rhipecloud #RCCS15 Context change Cloud Big Data Mobility Enterprise Social Gartner Top 10 trends 2015 Cloud is the new IT reality

More information

From business processes to product distribution: An emerging software opportunity for Australian organisations

From business processes to product distribution: An emerging software opportunity for Australian organisations From business processes to product distribution: An emerging software opportunity for Australian organisations A complimentary report from enterprise software provider Epicor Contents 3 Introduction 4

More information

2012 Global Enterprise Voice and Unified Messaging Customer Value Enhancement Award

2012 Global Enterprise Voice and Unified Messaging Customer Value Enhancement Award 2011 South African Data Centre Green Excellence Award in Technology Innovation Cybernest 2012 2012 Global Enterprise Voice and Unified Messaging Customer Value Enhancement Award 2011 Frost & Sullivan 1

More information

State of Marketing Measurement Survey Report

State of Marketing Measurement Survey Report 2014 State of Marketing Measurement Survey Report 1 Foreword Welcome to the Ifbyphone 2014 State of Marketing Measurement Survey report. Since we last published our trends on the fast-evolving marketing

More information

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: SERVICENOW IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

The Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case

The Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case The Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case Final version for release Human Capital Management See more at psc.nsw.gov.au/hcm Index - Business

More information

Brochure More information from http://www.researchandmarkets.com/reports/3445946/

Brochure More information from http://www.researchandmarkets.com/reports/3445946/ Brochure More information from http://www.researchandmarkets.com/reports/3445946/ Mobile Analytics Market by Type (Mobile Advertising and Marketing Analytics, In-app Behavioral Analytics, Application Performance

More information

Enterprise Cloud Computing. The war for enterprise software

Enterprise Cloud Computing. The war for enterprise software Enterprise Cloud Computing The war for enterprise software Manish Dalwadi 3/1/2012 Enterprise Cloud appears to be becoming more and more mainstream Top trending searches indicate adoption interest Cloud

More information