Cloud based services with Jacada WinFuse Jacada. All rights reserved.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Cloud based services with Jacada WinFuse. 2010 Jacada. All rights reserved."

Transcription

1 Billions of Us Are in the Cloud Cloud based services with Jacada WinFuse 2010 Jacada. All rights reserved.

2 Webinar Presenter Jeff Strnad Ph.D. Senior Vice President of Global Customer Solutions R&D, Field Services, Customer Support Jeff leads R&D, field services and customer support for the Jacada's global customer base. Jeff assumed this role after five years with Jacada, where he has held roles managing presales and delivery of many key customer implementations in both North America and the UK. Prior to Jacada, Jeff worked for Accenture, leading PMO and project delivery efforts for clients across a wide variety of industries. Jeff received his Bachelor's degree from the University of Michigan and his Ph.D. from Carnegie Mellon University Jacada. All rights reserved. 2

3 Agenda Introduction to Jacada What is Cloud Computing? The benefits / opportunities of Cloud Computing How does Jacada enable cloud services? Example and Deployment Models 2010 Jacada. All rights reserved. 3

4 A Simple Philosophy The results are compelling, consistent and efficient customer experiences that drive business growth and profitability 2010 Jacada. All rights reserved. 4

5 Jacada Customer Interaction Suite Empowers you to take control of the customer experience Understand Optimize Improve Insight Multi-Channel Analytics Wo orkspace Desktop Simplification Adv visor Navigation & Automation 2010 Jacada. All rights reserved. 5 Fus sion Application Enablement Jacada JIM Dynamic Scripting

6 Product Details Jacada Insight Multi-channel contact center analytics. Jacada WorkSpace Unified agent desktop and interaction suite Jacada Advisor Dynamic optimization and automation for third- party CRM applications Jacada WinFuse Non-invasive integration and automation for Windows desktop applications and cloud-based services. Jacada HostFuse Non-invasive integration and automation for Host-based legacy systems. Jacada Interaction Manager Dynamic call center workflow and agent scripting for the business analyst 2010 Jacada. All rights reserved.

7 Delivering Satisfaction & Savings A better experience delivers a win-win for you and your customers Expense Reduction Decreased AHT Reduced error rate Reduction in training and complexity Decreased hiring and ramp-up for new CSRs Improved compliance / decreased risk exposure Improved first call resolution Revenue Generation Increased sales Increased close rates Increased revenue per transaction Improved up-sell/cross-sell opportunities Reduce Customer Attrition 2010 Jacada. All rights reserved. Experience Improved agent satisfaction Increased staff retention Increased agent skill-base Improved customer satisfaction In-call intelligence / analytics 7

8 What is cloud computing? Cloud computing is Internet-based computing, whereby shared resources, software and information, are provided to computers and other devices ondemand, like the electricity grid. [source: wikipedia] The term "cloud" is used as a metaphor for the Internet and is used in diagrams as an abstraction of the underlying infrastructure it represents Cloud computing customers consume resources as a service and pay only for resources that they use Most cloud computing infrastructure consists of reliable services delivered through data centers and built on servers 2010 Jacada. All rights reserved. 8

9 What is cloud computing? Three Basic Types: Public Private Virtualized Unlike Web Hosting: It is On Demand It is Elastic Fully Managed Service Access Is Closely Coupled To Resource Can Deliver Significant Benefit 2010 Jacada. All rights reserved. 9

10 Cloud services categories Cloud services are divided into three categories: 1. Software-as-a-Service (SaaS) - delivery of software as a service over the Internet, eliminating the need to install/run/upgrade the application on the customer's computers and simplifying maintenance and support. 2. Platform-as-a-Service (PaaS) - delivers a computing platform and/or solution stack as a service, often consuming cloud infrastructure and sustaining cloud applications. 3. Infrastructure-as-a-Service (IaaS) - delivers computer infrastructure, typically a hardware virtualization i environment as a service Jacada. All rights reserved. 10

11 Who could benefit from the cloud model? An enterprise creating an application for its customers. Running in a cloud frees the enterprise from responsibility and expense of managing a bulky server infrastructure and can readily handle the application if usage spikes occur. An ISV who creates software-as-a-service (SaaS). The ISV wants to move existing application(s) to the cloud to focus on the business logic rather than the infrastructure details. AStart-up creating a new site can focus on building the application without worrying about infrastructure. Starting small, and adding resource as they grow is the most attractive attribute for a Start-up with limited capital Jacada. All rights reserved. 11

12 Jacada WinFuse as Cloud Service Enabler Jacada WinFuse can be utilized as a platform to enable exposing and/or migrating applications from behind the firewall into a web service available to cloud consumers Jacada WinFuse scripts defining automated operations on windows/web applications are developed in Visual Studio and written in C#.NET. Scripts are auto generated with a recording utility (provided as a plug-in to Microsoft Visual Studio) Jacada WinFuse allows performing a wide range of automated operations on existing applications - get/set data in/from or performing operations on the GUI (e.g. fill in a field, click on a button, etc) running in the premise or in the cloud. The generated service is an SaaS category cloud service 2010 Jacada. All rights reserved. 12

13 Jacada WinFuse as Cloud Service Enabler One install = One user Multiple points to patch/upgrade database Application runs locally cloud database WTS/Citrix i Application Enabled with Jacada WinFuse Multiple users access via web installed only as needed One location to patch/upgrade 2010 Jacada. All rights reserved. 13

14 How Does it Work? Jacada WinFuse Web Service Automation (WSA) Architecture IIS Windows-provided web server presents the web service interface Jacada WinFuse Server(s) receive the requests to execute the automation on the application(s) via a Citrix or WTS (Windows-Terminal-Services) session. The automation is defined by the WinFuse script. Citrix/WTS Session virtual machines that run on a Windows Server, allowing multiple terminal services sessions, each running a desktop which is managed by the WinFuse Servers Jacada. All rights reserved. 14

15 Example Company with a full-featured CRM Windows application required an easier way to enable specific functions only for at-home and other distributed agent locations which were focused on a specific business process. Service enablement of the CRM process Allows the at-home agent to handle just these specific functions without having to consume or learn entire CRM New Caller Lookup CRM Lookup Simplified front end calls WinFuse-developed services to gather, present and then post data, streamlining the process Make Offer Order Management Simplified Change Management Changes to process or offers need only be implemented in web pages Back Office Execution Transaction Complete 2010 Jacada. All rights reserved. 15

16 Cloud Models Jacada can offer flexible options for cloud service management: Remote management services are available where a provider wishes to manage all hardware and infrastructure in their own site Broader operational services can be provided d for full management of the cloud service, including hosting and monitoring Or any combination of the key stages of deployment: Cloud Service stage Option A Option B Design Jacada Jacada Implementation Jacada Jacada Installation Jacada Jacada Monitoring Jacada Jacada Error Handling Jacada Jacada Hosting in Data Center Customer Jacada Capacity monitoring and scale up Customer Jacada 2010 Jacada. All rights reserved. 16

17 Cloud Models With Jacada WinFuse as a cloud service enabler, you can: Redefine your product as a cloud service Consume computing resources ONLY when needs arise Reduce costs of building/extending on-premises resources Reduce IT management efforts Remove the requirements to manage hardware Respond quickly to changes in customer needs Bring ideas faster to the market 2010 Jacada. All rights reserved. 17

18 Conclusion Cloud computing is still in the early stages of the excitement cycle but here to stay Virtualization technology is starting to be seen as a foundation of many tasks hosted on industry standard systems also supporting cloud services infrastructure Jacada WinFuse assists with adoption and migration that is based upon the customer s own needs and time line 2010 Jacada. All rights reserved. 18

19 The Jacada Advantage Jacada is skilled in service enablement with a history of successful implementations Jacada provides a unique technology platform in WinFuse to turn applications into a cloud service without expensive rewrites or replacements Jacada has experience in designing cloud services and can provide tailor a plan to turn your application into a cloud service Jacada has professional services has delivered enablement and enhancement to a widely varied applications set, globally Jacada. All rights reserved. 19

20 Questions? Follow up for today s presentation will be provided Jacada Inc. 400 Perimeter Center Terrace Suite 100, Atlanta, GA USA Tel Jacada. All rights reserved. 20

Today s Webcast: Call Center Strategies for Increasing Profitability: Moving from Cost Center to Profit Center

Today s Webcast: Call Center Strategies for Increasing Profitability: Moving from Cost Center to Profit Center Today s Webcast: Call Center Strategies for Increasing Profitability: Moving from Cost Center to Profit Center Penny Reynolds Founding Partner Scott Norteman Director, Product Management Ann Conrad Communications

More information

Fundamental Concepts and Models

Fundamental Concepts and Models Chapter 4: Fundamental Concepts and Models Nora Almezeini MIS Department, CBA, KSU From Cloud Computing by Thomas Erl, Zaigham Mahmood, and Ricardo Puttini(ISBN: 0133387526) Copyright 2013 Arcitura Education,

More information

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite Cloud creates path to profitability for Australian businesses A complimentary report from cloud-based business management software provider NetSuite Introduction Australian businesses are facing a dynamic

More information

In a dynamic economic environment, your company s survival

In a dynamic economic environment, your company s survival Chapter 1 Cloud Computing Defined In This Chapter Examining the reasons for cloud Understanding cloud types Defining the elements of cloud computing Comparing private and public clouds In a dynamic economic

More information

Essential Characteristics of Cloud Computing: On-Demand Self-Service Rapid Elasticity Location Independence Resource Pooling Measured Service

Essential Characteristics of Cloud Computing: On-Demand Self-Service Rapid Elasticity Location Independence Resource Pooling Measured Service Cloud Computing Although cloud computing is quite a recent term, elements of the concept have been around for years. It is the maturation of Internet. Cloud Computing is the fine end result of a long chain;

More information

NEXT UP: John Sanderson, Windows Azure Specialist johnsand@microsoft.com 303-546-1397 (Denver) Page 1

NEXT UP: John Sanderson, Windows Azure Specialist johnsand@microsoft.com 303-546-1397 (Denver) Page 1 NEXT UP: John Sanderson, Windows Azure Specialist johnsand@microsoft.com 303-546-1397 (Denver) Page 1 The Cloud The Foundation for Private Cloud A Platform for ISV s Page 2 Cloud Computing Landscape Page

More information

Hosted Collaboration Solution for Contact Center: Elevate Customer Care

Hosted Collaboration Solution for Contact Center: Elevate Customer Care Brochure Hosted Collaboration Solution for Contact Center: Elevate Customer Care In the face of fierce competition, delivering superior customer service has never been more important. Cisco Customer Collaboration

More information

Jacada Solutions Improve Quality, Efficiency, and Deliver Cost Savings to Telecommunications Contact Centers

Jacada Solutions Improve Quality, Efficiency, and Deliver Cost Savings to Telecommunications Contact Centers Telecommunications Contact Centers Case Study: Jacada Solutions Improve Quality, Efficiency, and Deliver Cost Savings to Telecommunications Contact Centers Telecom Contact Centers Complexity Simplified

More information

Table of Contents. Headquarters Cary, NC USA US 1-866-538-3588. Fax 1-919-380-5121 International 1-919-380-5000

Table of Contents. Headquarters Cary, NC USA US 1-866-538-3588. Fax 1-919-380-5121 International 1-919-380-5000 Desktop Automation Table of Contents Easy Automation for the Contact Center and Back Office... 3 Use Cases... 3 Activity Intelligence + Automation... 4 Cicero Discovery Automation Architecture... 5 Cicero

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions NEXT GENERATION MULTI CHANNEL CONTACT CENTER PLATFORM Being a vital link to the customers they serve, Contact Centers

More information

The Cloud at Crawford. Evaluating the pros and cons of cloud computing and its use in claims management

The Cloud at Crawford. Evaluating the pros and cons of cloud computing and its use in claims management The Cloud at Crawford Evaluating the pros and cons of cloud computing and its use in claims management The Cloud at Crawford Wikipedia defines cloud computing as Internet-based computing, whereby shared

More information

Cloud Computing in Banking

Cloud Computing in Banking Financial Services the way we see it Cloud Computing in Banking What banks need to know when considering a move to the cloud Contents 1 Overview 3 2 Why Cloud Computing for Banks? 4 2.1 Cost Savings and

More information

CLOUD ARCHITECTURE DIAGRAMS AND DEFINITIONS

CLOUD ARCHITECTURE DIAGRAMS AND DEFINITIONS CLOUD ARCHITECTURE DIAGRAMS AND DEFINITIONS April 2014 Cloud Conceptual Reference Model The ease of use a Cloud Consumer experiences results from a complex, behind-the-scenes, orchestration of interchangeable,

More information

1 Introduction. 2 What is Cloud Computing?

1 Introduction. 2 What is Cloud Computing? 1 Introduction Table of Contents 1 Introduction 2 What is Cloud Computing? 3 Why is Cloud Computing important? 4 Why Cloud deployments fail? 5 Holistic Approach to cloud computing implementation 6 Conclusion

More information

Hadoop in the Hybrid Cloud

Hadoop in the Hybrid Cloud Presented by Hortonworks and Microsoft Introduction An increasing number of enterprises are either currently using or are planning to use cloud deployment models to expand their IT infrastructure. Big

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

How to Turn the Promise of the Cloud into an Operational Reality

How to Turn the Promise of the Cloud into an Operational Reality TecTakes Value Insight How to Turn the Promise of the Cloud into an Operational Reality By David Talbott The Lure of the Cloud In recent years, there has been a great deal of discussion about cloud computing

More information

journey to a hybrid cloud

journey to a hybrid cloud journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience

More information

Cloud Computing: What IT Professionals Need to Know

Cloud Computing: What IT Professionals Need to Know Learning Cloud Computing: What IT Professionals Need to Know Cloud computing promises new career opportunities for IT professionals. In many cases, existing core skill sets transfer directly to cloud technologies.

More information

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving

More information

TECHNOLOGY GUIDE THREE. Emerging Types of Enterprise Computing

TECHNOLOGY GUIDE THREE. Emerging Types of Enterprise Computing TECHNOLOGY GUIDE THREE Emerging Types of Enterprise Computing TECHNOLOGY GU IDE OUTLINE TG3.1 Introduction TG3.2 Server Farms TG3.3 Virtualization TG3.4 Grid Computing TG3.5 Utility Computing TG3.6 Cloud

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

White Paper: Optimizing the Cloud Infrastructure for Enterprise Applications

White Paper: Optimizing the Cloud Infrastructure for Enterprise Applications White Paper: Optimizing the Cloud Infrastructure for Enterprise Applications 2010 Ashton, Metzler, & Associates. All rights reserved. Executive Summary Given the technological and organizational risks

More information

Hitachi Cloud Services Delivered by Hitachi Data Systems for Telco Markets

Hitachi Cloud Services Delivered by Hitachi Data Systems for Telco Markets SOLUTION PROFILE Achieve your service level agreement (SLA) targets from a complete, scalable, comprehensive and flexible infrastructure: On or off the premises. Hitachi Cloud Services Delivered by Hitachi

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T S o f tw a re Ap p l i a nces Ease Cloud Ap p l i c a t i o n D e p l o ym e n t January 2012 Adapted from Worldwide Software Appliance 2010 2014 Forecast: Entering

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

Copyright 2014, Oracle and/or its affiliates. All rights reserved.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. 1 Oracle Business Intelligence in the Cloud Gherardo Infunti Business Development Director EMEA Business Analytics 2 Disclaimer THE FOLLOWING IS INTENDED TO OUTLINE OUR GENERAL PRODUCT DIRECTION. IT IS

More information

CLOUD BASED SCADA. Removing Implementation and Deployment Barriers. Liam Kearns Open Systems International, Inc.

CLOUD BASED SCADA. Removing Implementation and Deployment Barriers. Liam Kearns Open Systems International, Inc. CLOUD BASED SCADA Removing Implementation and Deployment Barriers Liam Kearns Open Systems International, Inc. SCADA Traditional definition and application. SCADA DEFINITION Definition Supervisory Control

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

Cloud Adoption Study Cloud computing is gaining momentum

Cloud Adoption Study Cloud computing is gaining momentum Cloud Adoption Study Cloud computing is gaining momentum Contents 4 Cloud is gaining momentum due to its business impact. 6 Public SaaS dominates the cloud offerings 7 Market understanding is lacking

More information

Getting Familiar with Cloud Terminology. Cloud Dictionary

Getting Familiar with Cloud Terminology. Cloud Dictionary Getting Familiar with Cloud Terminology Cloud computing is a hot topic in today s IT industry. However, the technology brings with it new terminology that can be confusing. Although you don t have to know

More information

Cloud Focused Cloud Services Partner Dashboard aka.ms/profittool aka.ms/cpplearningpath rofitabilityscenarios aka.ms/businessplan Microsoft Azure Enterprise Scenarios Microsoft Azure Enterprise

More information

Oracle Sales Cloud Configuration, Customization and Integrations

Oracle Sales Cloud Configuration, Customization and Integrations WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate

More information

Cloud Computing for SCADA

Cloud Computing for SCADA Cloud Computing for SCADA Moving all or part of SCADA applications to the cloud can cut costs significantly while dramatically increasing reliability and scalability. A White Paper from InduSoft Larry

More information

How cloud computing can transform your business landscape.

How cloud computing can transform your business landscape. How cloud computing can transform your business landscape. This whitepaper will help you understand the ways cloud computing can benefit your business. Introduction It seems like everyone is talking about

More information

Deploying Migrated IBM Notes Applications to the Cloud

Deploying Migrated IBM Notes Applications to the Cloud Deploying Migrated IBM Notes Applications to the Cloud A guide on deploying Composer Notes application to Microsoft Azure Prepared by Composer Technologies Copyright Composer Technologies Table of Contents

More information

INTRODUCTION TO CLOUD COMPUTING CEN483 PARALLEL AND DISTRIBUTED SYSTEMS

INTRODUCTION TO CLOUD COMPUTING CEN483 PARALLEL AND DISTRIBUTED SYSTEMS INTRODUCTION TO CLOUD COMPUTING CEN483 PARALLEL AND DISTRIBUTED SYSTEMS CLOUD COMPUTING Cloud computing is a model for enabling convenient, ondemand network access to a shared pool of configurable computing

More information

Cloud Computing. Figure 1

Cloud Computing. Figure 1 HRG Insight: Cloud Computing Keeping apprised of terminology in today s constantly changing IT landscape can be a fulltime job for IT decisionmakers. Some terms lend themselves to a fairly educated guess

More information

Fundamental Concepts and Models

Fundamental Concepts and Models Fundamental Concepts and Models 1 1. Roles and Boundaries Could provider The organization that provides the cloud based IT resources Cloud consumer An organization (or a human) that has a formal contract

More information

A Jacada & Microsoft CCF Competitive Review

A Jacada & Microsoft CCF Competitive Review WHITE PAPER A Jacada & Microsoft CCF Competitive Review A contrast of two call center solution providers, based on an outline of Microsoft CCF Jacada Marketing Research 1 Introduction... 3 2 Overview...

More information

VMware vcloud Powered Services

VMware vcloud Powered Services SOLUTION OVERVIEW VMware vcloud Powered Services VMware-Compatible Clouds for a Broad Array of Business Needs Caught between shrinking resources and growing business needs, organizations are looking to

More information

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV 13875 Cerritos Corporate Dr., #A Cerritos, CA 90703 Toll Free : (800) 969-APEX Tel : (562) 926-6820 E-mail

More information

Cloud Computing. Bringing the Cloud into Focus

Cloud Computing. Bringing the Cloud into Focus Cloud Computing Bringing the Cloud into Focus November 2011 Introduction Ken Cochrane CEO, IT/NET Partner, KPGM Performance and Technology National co-leader IT Advisory Services KPMG Andrew Brewin Vice

More information

Management for the Mobile-Cloud Era

Management for the Mobile-Cloud Era Management for the Mobile-Cloud Era Sajai Krishnan VP Product Marketing Cloud Management Business Unit September 10, 2014 2014 VMware Inc. All rights reserved. Mobile-cloud Era - The CIO paradox New expectations

More information

WHITE PAPER. IT in the Cloud: Using VMware vcloud for Reliable, Flexible, Shared IT Resources

WHITE PAPER. IT in the Cloud: Using VMware vcloud for Reliable, Flexible, Shared IT Resources WHITE PAPER IT in the Cloud: Using VMware vcloud for Reliable, Flexible, Shared IT Resources Table of Contents IT in the Cloud: Using VMware vcloud for Reliable, Flexible, Shared IT Resources... 3 Cloud

More information

Top 5 Cloud Computing Questions Answered!

Top 5 Cloud Computing Questions Answered! Top 5 Cloud Computing Questions Answered! Regardless of your vertical sector or business size, cloud computing is big news for you and your company. However, it s easy to be overwhelmed with the sheer

More information

Harnessing the Power of the Microsoft Cloud for Deep Data Analytics

Harnessing the Power of the Microsoft Cloud for Deep Data Analytics 1 Harnessing the Power of the Microsoft Cloud for Deep Data Analytics Today's Focus How you can operate your business more efficiently and effectively by tapping into Cloud based data analytics solutions

More information

IBM Workload Automation: Major Improvements in Hybrid Cloud Workload Management, Predictive Analytics and User Experience

IBM Workload Automation: Major Improvements in Hybrid Cloud Workload Management, Predictive Analytics and User Experience Research Report IBM Workload Automation: Major Improvements in Hybrid Cloud Workload Management, Executive Summary Imagine the challenges involved in trying to manage application workflow across dozens

More information

PLATFORM & INFRASTRUCTURE AS A SERVICE

PLATFORM & INFRASTRUCTURE AS A SERVICE PLATFORM & INFRASTRUCTURE AS A SERVICE Creating New Efficiencies Industry Perspective Executive Summary It s undeniable that cloud computing has changed the way that government does business. With the

More information

Software-as-a-Service: Managing Key Concerns and Considerations

Software-as-a-Service: Managing Key Concerns and Considerations Software-as-a-Service: Managing Key Concerns and Considerations A research report Publication sponsored by: TABLE OF CONTENTS Introduction: Cloud IT, including SaaS, is Real IT Managing The Key Concerns

More information

White Paper. 10 Advantages of SaaS Document Management ABSTRACT. www.treenosoftware.com Command Your Content

White Paper. 10 Advantages of SaaS Document Management ABSTRACT. www.treenosoftware.com Command Your Content 1 White Paper 10 Advantages of SaaS Document Management ABSTRACT Delivering the Software as a Service model uses the IT equipment you already have. The SaaS document management provider handles server

More information

Outline. What is cloud computing? History Cloud service models Cloud deployment forms Advantages/disadvantages

Outline. What is cloud computing? History Cloud service models Cloud deployment forms Advantages/disadvantages Ivan Zapevalov 2 Outline What is cloud computing? History Cloud service models Cloud deployment forms Advantages/disadvantages 3 What is cloud computing? 4 What is cloud computing? Cloud computing is the

More information

PaaS Cloud Migration Migration Process, Architecture Problems and Solutions. Claus Pahl and Huanhuan Xiong

PaaS Cloud Migration Migration Process, Architecture Problems and Solutions. Claus Pahl and Huanhuan Xiong PaaS Cloud Migration Migration Process, Architecture Problems and Solutions Claus Pahl and Huanhuan Xiong Cloud Migration Motivation HOW TO MIGRATE TO CLOUD IaaS PaaS SaaS Cloud Migration Definition A

More information

IBM & Cloud Computing. Smarter Planet. John Easton UK & Ireland Cloud Computing Technical Leader

IBM & Cloud Computing. Smarter Planet. John Easton UK & Ireland Cloud Computing Technical Leader Cloud Getting hold Computing of the cloud: for a & Cloud Computing Smarter Planet John Easton UK & Ireland Cloud Computing Technical Leader Copyright Corporation 2010 Cloud is important to Corporation

More information

Improving the Microsoft enterprise. network for public cloud connectivity

Improving the Microsoft enterprise. network for public cloud connectivity Improving the Microsoft enterprise cloud network for public cloud connectivity Page 1 Improving network performance between Microsoft and the public Situation As Microsoft IT located more of its line-ofbusiness

More information

Citrix CloudPortal Business Manager

Citrix CloudPortal Business Manager Product Overview Citrix CloudPortal Business Manager Unified cloud services delivery and business management platform Enterprises and cloud providers have focused most of their initial cloud strategies

More information

Historians and Production Management as Cloud Applications

Historians and Production Management as Cloud Applications Historians and Production Management as Cloud Applications Harry Forbes Senior Analyst ARC Advisory Group hforbes@arcweb.com Emerging Technologies Enable Information- Driven Manufacturing Big Data Analytics

More information

How to Engage and Retain Customers

How to Engage and Retain Customers How to Engage and Retain Customers New Rules for Healthcare Payers Clay Davis Healthcare Program Manager About Jacada Founded in 1990 Leading global provider of customer experience management solutions

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the

More information

Implementing Microsoft Azure Infrastructure Solutions

Implementing Microsoft Azure Infrastructure Solutions Course 20533: Implementing Microsoft Azure Infrastructure Solutions Course details Course Outline Module 1: Introduction to Azure This module provides the students a high level introduction to Azure. Cloud

More information

Cisco Unified Intelligent Contact Management Enterprise 7.2

Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated

More information

PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION. An introduction to delivering applications faster

PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION. An introduction to delivering applications faster PLATFORM-AS-A-SERVICE, DEVOPS, AND APPLICATION INTEGRATION An introduction to delivering applications faster CONTENTS 2 Introduction to PaaS 4 Private, public, and hybrid PaaS 6 Who uses PaaS? 8 DevOps

More information

RED HAT CONTAINER STRATEGY

RED HAT CONTAINER STRATEGY RED HAT CONTAINER STRATEGY An introduction to Atomic Enterprise Platform and OpenShift 3 Gavin McDougall Senior Solution Architect AGENDA Software disrupts business What are Containers? Misconceptions

More information

VMware Hybrid Cloud. Accelerate Your Time to Value

VMware Hybrid Cloud. Accelerate Your Time to Value VMware Hybrid Cloud Accelerate Your Time to Value Fulfilling the Promise of Hybrid Cloud Computing Through 2020, the most common use of cloud services will be a hybrid model combining on-premises and external

More information

Bringing Open Choice & Application

Bringing Open Choice & Application Red Hat PaaS: Bringing Open Choice & Application Portability to the Cloud Take full advantage of clouds with JBoss Enterprise Middleware. Reduce costs and cycle times, ease development, and increase flexibility

More information

The transformation of client device and the rise of cloud computing

The transformation of client device and the rise of cloud computing The transformation of client device and the rise of cloud computing 客 戶 端 設 備 的 轉 化 和 雲 端 運 算 的 崛 起 Jason Lui HP Inc. Agenda 1. Some Definition & Industry Trends 2. Trend for Client end in Cloud Computing

More information

NCTA Cloud Architecture

NCTA Cloud Architecture NCTA Cloud Architecture Course Specifications Course Number: 093019 Course Length: 5 days Course Description Target Student: This course is designed for system administrators who wish to plan, design,

More information

Cloud.. Migration? Bursting? Orchestration? Vincent Lavergne SED EMEA, South Gary Newe Sr SEM EMEA, UKISA

Cloud.. Migration? Bursting? Orchestration? Vincent Lavergne SED EMEA, South Gary Newe Sr SEM EMEA, UKISA Cloud.. Migration? Bursting? Orchestration? Vincent Lavergne SED EMEA, South Gary Newe Sr SEM EMEA, UKISA Technology shifts center on applications Advanced threats APIs Internet of things Mobility SDDC/Cloud

More information

SaaS, PaaS & TaaS. By: Raza Usmani

SaaS, PaaS & TaaS. By: Raza Usmani SaaS, PaaS & TaaS By: Raza Usmani SaaS - Introduction Software as a service (SaaS), sometimes referred to as "on-demand software. software and its associated data are hosted centrally (typically in the

More information

Cloud Services. More agility. More freedom. More choice.

Cloud Services. More agility. More freedom. More choice. Cloud Services More agility. More freedom. More choice. What is cloud computing? No longer on the horizon: the cloud has come to business computing. Why consider moving to a cloud model? Why now? Cloud

More information

Statement of Direction

Statement of Direction Microsoft Dynamics NAV Statement of Direction Product strategy and roadmap for Microsoft Dynamics NAV Date: May 2012 www.microsoft.com/dynamics/nav Page 1 CONTENTS Welcome... 3 Overview of Microsoft Dynamics

More information

Introduction to Cloud Computing

Introduction to Cloud Computing Introduction to Cloud Computing Rohit Thakral rohit@targetintegration.com +353 1 886 5684 About Rohit Expertise Sales/Business Management Helpdesk Management Open Source Software & Cloud Expertise Running

More information

Webinar: Modern Data Protection For Next-Gen Apps and Databases

Webinar: Modern Data Protection For Next-Gen Apps and Databases Enterprise Strategy Group Getting to the bigger truth. Webinar: Modern Data Protection For Next-Gen Apps and Databases Nik Rouda, Senior Analyst, ESG Group Tarun Thakur, Co-Founder and CEO, Datos IO Speakers

More information

Tagetik and Azure: Industrial Strength Financial Performance Management on the Cloud without Compromise

Tagetik and Azure: Industrial Strength Financial Performance Management on the Cloud without Compromise Windows Azure White Paper Tagetik and Azure: Industrial Strength Financial Performance Management on the Cloud without Compromise Author: Contributors: Dave Kasabian Marco Pierallini Published: July 2012

More information

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint Driving Insurance Profitable Growth Using CRM On Demand Oracle Capital Markets Solutions Footprint Safe Harbor Statement The following is intended to outline our general product direction. It is intended

More information

Quattra s Cloud Vision & Framework Value

Quattra s Cloud Vision & Framework Value Quattra s Cloud Vision & Framework Value Data centers provide the foundation for the applications and services that organizations deliver, and companies need their IT facilities to be reliable, compliant

More information

Intelligent Contact Management with. Flexible cloud services from VoltDelta. Contact centre Self service Customer insight

Intelligent Contact Management with. Flexible cloud services from VoltDelta. Contact centre Self service Customer insight R Intelligent Contact Management with Flexible cloud services from VoltDelta >> >> >> Contact centre Self service Customer insight Contact centre out of the cloud Intelligently manage every contact channel

More information

BEDIFFERENT A C E 2 0 1 2 I N T E R N A T I O N A L

BEDIFFERENT A C E 2 0 1 2 I N T E R N A T I O N A L Copyright 2012 Aras. All Rights Reserved. BEDIFFERENT A C E 2 0 1 2 I N T E R N A T I O N A L Copyright 2012 Aras. All Rights Reserved. ACE 2012 I N TERNATIONAL Leveraging the Cloud Rob McAveney Director

More information

Altiris IT Management Suite 7.1 from Symantec

Altiris IT Management Suite 7.1 from Symantec Altiris IT 7.1 Achieve a new level of predictability Overviewview Change is inevitable for IT and it comes from several sources: changing needs from lines of business, managing and supporting too many

More information

Northern Europe. Western Europe

Northern Europe. Western Europe North Central USA Northern Europe Western Europe Eastern Asia South Central USA Southeast Asia IaaS Infrastructure-as-a-Service host PaaS Platform-as-a-Service build SaaS Software-as-a-Service consume

More information

G CLOUD SERVICE DEFINITION

G CLOUD SERVICE DEFINITION G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com

More information

CLOUD COMPUTING OVERVIEW

CLOUD COMPUTING OVERVIEW 2110414 - Large Scale Computing Systems 1 CLOUD COMPUTING OVERVIEW 2110414 Large Scale Computing Systems Natawut Nupairoj, Ph.D. Outline 2 Overview Cloud Approaches Real-World Case Study 2110414 - Large

More information

The reality of cloud. Go beyond the hype and make a better choice. t 0845 5055 365 e sales@365itms.co.uk. www.365itms.co.uk

The reality of cloud. Go beyond the hype and make a better choice. t 0845 5055 365 e sales@365itms.co.uk. www.365itms.co.uk The reality of cloud Go beyond the hype and make a better choice www. The meaning of cloud 1. Cloud means different things to different people, something that s reflected in the many definitions of what

More information

Realizing the Value Proposition of Cloud Computing

Realizing the Value Proposition of Cloud Computing Realizing the Value Proposition of Cloud Computing CIO s Enterprise IT Strategy for Cloud Jitendra Pal Thethi Abstract Cloud Computing is a model for provisioning and consuming IT capabilities on a need

More information

Login Consultants touts lightweight automation tools for desktop and server deployments

Login Consultants touts lightweight automation tools for desktop and server deployments Login Consultants touts lightweight automation tools for desktop and server deployments Analyst: John Abbott 13 Jan, 2015 Login Consultants has been building new product businesses out of its custom development

More information

Elastic Private Clouds

Elastic Private Clouds White Paper Elastic Private Clouds Agile, Efficient and Under Your Control 1 Introduction Most businesses want to spend less time and money building and managing IT infrastructure to focus resources on

More information

The Cloud Opportunity: Italian Market 01/10/2010

The Cloud Opportunity: Italian Market 01/10/2010 The Cloud Opportunity: Italian Market 01/10/2010 Alessandro Greco @Easycloud.it In collaboration with easycloud.it Who is easycloud.it? Easycloud.it is a Consultant Company based in Europe with HQ in Italy.

More information

Secure Cloud Computing through IT Auditing

Secure Cloud Computing through IT Auditing Secure Cloud Computing through IT Auditing 75 Navita Agarwal Department of CSIT Moradabad Institute of Technology, Moradabad, U.P., INDIA Email: nvgrwl06@gmail.com ABSTRACT In this paper we discuss the

More information

Evaluating SaaS and Cloud Solutions:

Evaluating SaaS and Cloud Solutions: Written in collaboration with SaaS Marketing Strategy Advisors Evaluating SaaS and Cloud Solutions: Effective Solution Overview Organizations of all sizes and across all industries have been rapidly adopting

More information

Improving CSR Efficiency in the Utilities Contact Center

Improving CSR Efficiency in the Utilities Contact Center Improving CSR Efficiency in the Utilities Contact Center UtiliPoint International, Inc. with Jacada Ltd. June 4, 2008 Ethan L. Cohen Mr. Cohen is Sr. Director of Utility & Energy Technology at UtiliPoint

More information

Oracle Cloud: Oracle s Platform and Infrastructure Services. Amit Zavery Group Vice President Product Development

Oracle Cloud: Oracle s Platform and Infrastructure Services. Amit Zavery Group Vice President Product Development Oracle Cloud: Oracle s Platform and Infrastructure Services Amit Zavery Group Vice President Product Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating

More information

Public, Private and Hybrid Clouds

Public, Private and Hybrid Clouds Public, Private and Hybrid Clouds When, Why and How They are Really Used Sponsored by: Research Summary 2013 Neovise, LLC. All Rights Reserved. [i] Table of Contents Table of Contents... 1 i Executive

More information

Cloud computing means happier customers

Cloud computing means happier customers BUSINESS WHITE PAPER Cloud computing means happier customers TABLE OF CONTENTS 1 About the cloud 2 Development of the cloud market 3 Cloud-based applications increase customer satisfaction 3 Better processes

More information

Software AG Product Strategy Vision & Strategie Das Digitale Unternehmen

Software AG Product Strategy Vision & Strategie Das Digitale Unternehmen Software AG Product Strategy Vision & Strategie Das Digitale Unternehmen Dr. Wolfram Jost CTO Agenda 1 2 3 Positioning Product Portfolio Key Innovation Areas What does digitization mean? more than automation,

More information

Course 20533: Implementing Microsoft Azure Infrastructure Solutions

Course 20533: Implementing Microsoft Azure Infrastructure Solutions Course 20533: Implementing Microsoft Azure Infrastructure Solutions Overview About this course This course is aimed at experienced IT Professionals who currently administer their on-premises infrastructure.

More information

Microsoft Azure for Your SAP Solutions. Speaker Name Date

Microsoft Azure for Your SAP Solutions. Speaker Name Date Microsoft Azure for Your SAP Solutions Speaker Name Date SAP on Azure Executive Summary SAP and Microsoft together Simplified infrastructure management, faster time-to-market, and lower costs Interoperability

More information

When SaaS and On-Premise BI Collide:

When SaaS and On-Premise BI Collide: When SaaS and On-Premise BI Collide: The Pros and Cons of Moving BI to the Cloud Wayne Eckerson Director, TDWI Research November 19, 2009 Sponsor Agenda Cloud-based computing Terminology Types Architectures

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information