New and Innovative Learning Trends in Healthcare

Size: px
Start display at page:

Download "New and Innovative Learning Trends in Healthcare"

Transcription

1 New and Innovative Learning Trends in Healthcare Regina Hutchinson, Chief Learning Officer, Catholic Health Initiatives Brooke Page-Thompson, Practice Area Lead OE, Slalom Consulting

2 Reflection 2

3 Agenda - CHI at a Glance - Learning in Healthcare- current trends - CHI Next Era Talent Development - Millennials- what are our biggest challenges? - What s next? 3

4 Audience Poll What is the most common theme in learning for your organization? Send a text message to the number with this number and your answer (e.g. To: 22333, Message: Legacy Programs) What is the one thing keeping you up at night when you think about your future learning programs? Send a text message to the number with this number and your answer (e.g. To: 22333, Message: Legacy Programs) 4

5 CHI at a Glance

6 The Face of Healthcare Catholic Health Initiatives is one of many hospital networks in North America. 4 million people each year served within a CHI facility 90,500 employees and 3,000 employed physicians 93 hospitals including four academic medical centers, teaching hospitals and 24 critical access facilities $762 million in total annual contributions to charity care 7.7 million physician and advanced practice clinician visits annually

7 Where we started Founded in 1996 by 12 congregations of religious women Providing care that is in support of our values: Reverence Integrity Compassion Excellence Providing care that focuses on the whole person, not just the medical condition Future growth focused on acquisitions

8 The Challenge Downward trend in leadership effectiveness and development indicated in employee surveys Leaders have opportunities in modeling values in action Employees often struggle to focus and prioritize their work with the broader strategy Custom content packages becoming out of date

9 Talent Development s Role Current State Annual Reviews Common Benefit Plan Efficiency and tactical metrics Functional Call Center Merit Increase Grids Performance Ratings Prescriptive, specific policies for all situations Project focus Standard technology package Classroom Training Standard Work hours and Schedules Physical Workplace Future State Instant, Frequent check-ins Build-your-own benefit structures Predictive and quantifiable talent metrics Value-centric business enablement Free Agent valuation Dynamic and on-demand feedback Broad, simple guidelines for adults Disaggregated, modular focus Modular chunks; MOOC; quick bites; mentoring Always on technology; asynchronous schedules Virtual. Anywhere with Wi-Fi.

10 LEARNING IN HEALTHCARE- CURRENT TRENDS 10

11 Capability Gaps 60% of companies site capability gaps as a top challenge (1) Training budgets are on the rise (again) despite almost nonexistent budgets from $706 on average for most organizations $867 on average in high performing organizations (2) rule has resurfaced Custom training packages are costly and often hard to maintain (certification costs, materials, classroom costs) New Skills Gap within upcoming generations (3)

12 We re not keeping pace with how, where, and when people learn

13 MINDSET SKILLSET TOOLSET

14 Hiring and On boarding Performance Management Career Development New Manager Toolkit Quick reference card on how to use Taleo Video introduction to recruiting hosted on YouTube Embedded help content in onboarding tool Quarterly interviewing class (WebEx) Talking points for interviewing Video introduction on Performance Strategy Video introduction to goal setting Video introduction to mid-year review process Video introduction to year-end review process Embedded help content in performance tool Crucial conversations coaching and course work Video introduction on Career Development SharePoint site with interactive career plans Quick reference card in career development tool Competency model overview ILT budget planning session SharePoint site with interactive reference cards and processes Video introduction to managing employees Video introduction for managing employee career development Video introduction to compensation management for employees Recommended medium is self study 14

15 Workforce Planning Coaching Engaging Employees Change Management Self Study/Day to day learning Self study: succession planning Aspirations Development plan Knowledge base with free content (videos, online books, etc.) Employee conversations & retention strategies Monthly check-in w/ buddy Participation in mentoring/sponsorship program Self Study: Coaching techniques TED videos Crucial conversations coaching and course work Video on how to coach generational differences mlevel games for managers and employees to play Team building exercises Mentoring & Coaching opportunities Career Development opportunities Job Shadowing/Rotation program concepts Video on change fundamentals Self study: how to manage change Employee scenarios Conversations mlevel game on change initiatives Community SharePoint to share/collaborate ideas 3 day course, regionally based twice a year Facilitated by identified coach (external) Focuses on practice for soft skill creation Homework for next session and self study assigned 15

16 Start small but start! PHASE 1 PHASE 2 PHASE 3

17 CHI Next Era Talent Development

18 Next Era Talent

19 19

20 CHI- where did we start? R E Q U I R E D E X C E P T I O N A L M A N A G E R S C O R E : F O R E X C E P T I O N A L P E O P L E DEMONSTRATING LEADERSHIP CONSISTENT WITH THE MISSION AND VALUES E L E C T I V E C O N T E N T Further leadership-skills development opportunities LEADING CHANGE FROM THE INSIDE OUT HR FOR THE NON-HR MANAGER* ALIGNING GOALS COACHING & DEVELOPING PEOPLE CRUCIAL CONVERSATIONS BOOK CLUB ACCOUNTABILITY EXPERIENCE THE BUSINESS SIDE OF HEALTHCARE CONFLICT MANAGEMENT GENERATIONS IN THE WORKPLACE TIME MANAGEMENT A D D I T I O N A L R O L E - S P E C I F I C R E Q U I R E M E N T S GIVING & RECEIVING POSITIVE AND CONSTRUCTIVE FEEDBACK * MEETING EFFECTIVENESS MANAGING UP FROM PEER TO LEADER CORRECTIVE ACTION * BEHAVIORAL INTERVIEWING, SELECTING AND ORIENTING STAFF FUNDAMENTALS OF DOCUMENTATION * DIVERSITY, INCLUSION, MULTICULTURAL DIFFERENCES COACHING IN THE MOMENT TED TALKS FINANCE FOR THE NON-FINANCE MANAGER * TEAM BUILDING SKILLS * Eligibility for role specific requirements depends on having direct reports. For example, Leads who do not have official direct reports may not be enrolled in Corrective Action. 20

21 And ended with a vision the OBT Exceptional Managers for Exceptional People 21

22 / Exceptional Managers for Exceptional People Pilot Program 22

23 Lessons Learned Never underestimate the importance of both your formal and informal stakeholders throughout the journey Be very clear about what you are solving for Know your organization s technology experts and limitations Don t assume your existing content to begin with is instructionally sound Expect resistance as you move out of the classroom It s okay to make some mistakes and trial along the way

24 Millennials Train people well enough so they can leave, treat them well enough so they don t want to Richard Branson 24

25 Millennials- who are they? Born between By 2020 more than 50% of the workforce will be a Millennial On average, this generation will hold 18 jobs in their lifetime Will become the most entrepreneurial workforce in history Work best within teams Share in communities 25

26 How they learn How do I write a query in Excel? How do I fix my iphone? How do I dress for an interview? When do the northern lights run? Where on the map is Bali? What is new Healthcare Reform Act? When is the next solar eclipse? Who is the ruler of India? Most individuals google search for an answer before they open a book

27 Workforce expectations Casual Telecommuting Growth

28 New Solutions Lean Learning Video Over 6 billion hours of videos are watched per month on YouTube Mobile makes up almost 40% of YouTube s video playback time Mobile data traffic is expected to grow 300% globally by 2017 (4) Gamification (5) Revenue is expected to be at $70.1 billion in 2015 Personal computers have increased from 228 million in 2008 to more than 600 million Game related advertising spend will go from $55 million in 2008 to more than $1.2 billion by

29 What s Next? 29

30 Flipping Primary Health Care - Redesigning clinical spaces, service delivery and operations, communications between patients and providers Gilbert s Experience (Before) Done in clinic: 8-10 visits, vitals checked Doctor coaches and provides knowledge/instruction Labs drawn before visit every six weeks Medicine adjustments made Education provided Refill visits for medication and durable medical equipment Done at home: Conditions/ailments meet real life Limited involvement of providers in home environment Gilbert s Experience (Flipped) Done in clinic: Access to urgent and emergency services Pain management services Labs drawn once during the year Done at home: Medicine and supplies delivered Medicine adjustments made online MD communication via and phone calls Contact with nursing triage to address health issues Pharmacy consults online Virtual contact with care providers Utilization of online health management tools/apps

31 Flip Learning Mobile Interactive Collaborative

32 Gamification example

33 THANK YOU! Regina Hutchinson Chief Learning Officer Catholic Health Initiatives P Brooke Page-Thompson Practice Area Lead, OE Slalom Consulting P

34

PI WorldWIde recruitment and retention trends survey Q2 2015

PI WorldWIde recruitment and retention trends survey Q2 2015 PI Worldwide Recruitment and Retention Trends Survey Q2 2015 Respondent Details Industries Variety of industries, with the majority of respondents from Business Support and Logistics, Education, Finance

More information

Succession Planning Process

Succession Planning Process Planning Process INTRODUCTION planning is a systematic approach to: Building a leadership pipeline/talent pool to ensure leadership continuity Developing potential successors in ways that best fit their

More information

Developing a Results-Driven Onboarding and Mentoring Process for Physicians

Developing a Results-Driven Onboarding and Mentoring Process for Physicians Developing a Results-Driven Onboarding and Mentoring Process for Physicians Speakers C. Edward Brown, F.A.C.H.E. Chief Executive Officer The Iowa Clinic Jamie Carlson Chief Human Resources Officer The

More information

VHA to Present IBM Study on Best Practices in Human Capital Management and Succession Planning

VHA to Present IBM Study on Best Practices in Human Capital Management and Succession Planning VHA to Present IBM Study on Best Practices in Human Capital Management and Succession Planning Presented by Elias Hernandez, Director of Workforce Planning and Performance, Veterans Health Administration,

More information

Social Media Strategies for Learning & Development and Talent Acquisition

Social Media Strategies for Learning & Development and Talent Acquisition Social Media Strategies for Learning & Development and Talent Acquisition Valerie Collado, Director of Corporate Communications & Karen Clay Toren, Director of Talent Management Agenda VWR Business Overview

More information

The Catholic Health Initiatives 2016 Internship Program will take place June 6 August 10, 2016 at our headquarters office in Englewood, CO.

The Catholic Health Initiatives 2016 Internship Program will take place June 6 August 10, 2016 at our headquarters office in Englewood, CO. CHI Graduate Intern Job Description CHI Graduate Intern leads projects for senior management in a variety of operational and strategic initiatives that have system-wide impact. As a graduate intern, you

More information

We Can Work It Out: Integrating Millennials Into the Workplace (CAD005)

We Can Work It Out: Integrating Millennials Into the Workplace (CAD005) We Can Work It Out: Integrating Millennials Into the Workplace (CAD005) Speakers: Melissa Dunn, VP and Managing Director, Helmsman Management Stephanie Conner, Senior Analyst, Risk Management, The Walt

More information

Recruitment Process Outsourcing:

Recruitment Process Outsourcing: Recruitment Process Outsourcing: What You Should Look for in an RPO Provider James F. McCoy Vice President & RPO Practice Lead It used to be that companies looked exclusively at cost and process to identify

More information

Role of Nursing Professional Development in Helping Meet. Institute of Medicine s Future of Nursing Recommendations. Preamble:

Role of Nursing Professional Development in Helping Meet. Institute of Medicine s Future of Nursing Recommendations. Preamble: 1 Role of Nursing Professional Development in Helping Meet Institute of Medicine s Future of Nursing Recommendations Preamble: The Robert Wood Johnson Foundation s Initiative on The Future of Nursing at

More information

Culture Change. 5 Big Mistakes Healthcare Organizations Make

Culture Change. 5 Big Mistakes Healthcare Organizations Make Culture Change 5 Big Mistakes Healthcare Organizations Make Agenda 1. Trends in Healthcare 2. The 5 Big Mistakes We Make 3. Components of Culture Change 4. Quiz Results Who We Are: Lynn Godat Corporate

More information

Administrative Professionals: Common Administrative Support Tasks. Administrative Professionals: Maximizing Your Relationship with Your Boss

Administrative Professionals: Common Administrative Support Tasks. Administrative Professionals: Maximizing Your Relationship with Your Boss Course Title Administrative Professionals: Common Administrative Support Tasks Administrative Professionals: Maximizing Your Relationship with Your Boss Administrative Professionals: Interacting with Others

More information

A new era for HR. Trinity College Dublin Human Resources Strategy 2014 to 2019

A new era for HR. Trinity College Dublin Human Resources Strategy 2014 to 2019 A new era for HR Trinity College Dublin Human Resources Strategy 2014 to 2019 Introduction This revised HR strategy is a response from the HR function in College to the new College Strategy 2014-2019,

More information

HRCI Recertification Credits

HRCI Recertification Credits HRCI Recertification Credits last updated: November 2013 SkillSoft is an HR Certification Institute Approved Provider. Being an HR Certification Institute Approved Provider gives recertification candidates

More information

Developing a Workforce Plan: Setting the Foundation

Developing a Workforce Plan: Setting the Foundation Developing a Workforce Plan: Setting the Foundation Presented by Stacie Abbott, Workforce Planning Coordinator Brandon Littlejohn, Statewide Recruiter Erica Salinas, Analyst Danielle Metzinger, Analyst

More information

Interview Guide for Hiring Executive Directors. April 2008

Interview Guide for Hiring Executive Directors. April 2008 Interview Guide for Hiring Executive Directors April 2008 Introduction This interview guide has been developed to help the Board of Directors of Big Brothers Big Sisters agencies interview candidates for

More information

Enterprise contact center A strategic opportunity for health care providers

Enterprise contact center A strategic opportunity for health care providers Enterprise contact center A strategic opportunity for health care providers What s at stake? A new customer interaction model can lead to an increase in revenue and market share for health care providers

More information

Stop guessing and start making smarter decisions about your workforce INCREASE YOUR TALENT IQ CORNERSTONE INSIGHTS

Stop guessing and start making smarter decisions about your workforce INCREASE YOUR TALENT IQ CORNERSTONE INSIGHTS INCREASE YOUR Stop guessing and start making smarter decisions about your workforce TALENT IQ CORNERSTONE INSIGHTS BUSINESS LEADERS OFTEN SAY EMPLOYEES ARE THEIR MOST VALUABLE ASSET. But how much insight

More information

ICE 2016 Tracks & Subcategories

ICE 2016 Tracks & Subcategories ICE 2016 Tracks & Subcategories Career Development (Content Track 1) The Career Development track highlights trends and topics influencing a community of learning professionals interested in advancing

More information

Human Resources Service Delivery Initiative Findings and Recommendations. Campus Update. November 2014

Human Resources Service Delivery Initiative Findings and Recommendations. Campus Update. November 2014 Human Resources Service Delivery Initiative Findings and Recommendations Campus Update November 2014 Context for the Initiative HR activities touch virtually everyone on the campus and present an area

More information

Division of Human Resources. Strategic Plan For a Culture of Excellence

Division of Human Resources. Strategic Plan For a Culture of Excellence Division of Human Resources Strategic Plan For a Culture of Excellence TABLE OF CONTENTS INTRODUCTION... 2 DEPARTMENTAL MISSION STATEMENT ALIGNMENT... 4 HUMAN RESOURCES STRATEGIC DIRECTIONS... 5 HR STRATEGIC

More information

Embedding our Values. Claire London, Head of Workforce Development Jeremy Over, Head of Workforce (Medical & Pay)

Embedding our Values. Claire London, Head of Workforce Development Jeremy Over, Head of Workforce (Medical & Pay) Embedding our Values Claire London, Head of Workforce Development Jeremy Over, Head of Workforce (Medical & Pay) Making a Difference Together Here at UCLH we are clinically excellent, consistently in the

More information

HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION

HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION ACHIEVE BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION EXTEND LEARNING

More information

Talent Management Courses

Talent Management Courses Talent Management Courses Business Succession Planning Developing and Maintaining a Succession Plan Change is a hallmark of today s business world. In particular, our workforce is constantly changing people

More information

Karen Vahlberg, RN, BSN Chief Executive Officer Juli Wallace Chief Operations Officer, LSF

Karen Vahlberg, RN, BSN Chief Executive Officer Juli Wallace Chief Operations Officer, LSF Karen Vahlberg, RN, BSN Chief Executive Officer Juli Wallace Chief Operations Officer, LSF The Problem Recently, I was asked if I was going to fire an employee who made a mistake that cost the company

More information

Talent management strategy template

Talent management strategy template Talent management strategy template 2012 Halogen Software Inc. All rights reserved. Halogen, Halogen eappraisal, Halogen ecompensation, Halogen elearning Manager, Halogen esuccession, Halogen e360 Multirater,

More information

Succession Planning. Passing The Torch To Our Future Leaders. Gary Milewski Perkins+Will, Inc

Succession Planning. Passing The Torch To Our Future Leaders. Gary Milewski Perkins+Will, Inc Succession Planning Passing The Torch To Our Future Leaders Gary Milewski Perkins+Will, Inc There are two kinds of people in organizations: Those with 20 years experience and those with one year experience

More information

Pima Community College District. Vice Chancellor of Human Resources

Pima Community College District. Vice Chancellor of Human Resources Pima Community College District Vice Chancellor of Human Resources Pima Community College seeks an innovative and strategic leader as Chief Human Resources Officer (CHRO). For more than 40 years, Pima

More information

Implementation Update, September 12, 2014 Implementation Update, September 12, 2014

Implementation Update, September 12, 2014 Implementation Update, September 12, 2014 Hillsborough-Pinellas Hillsborough-Pinellas IT IT Gap Gap Analysis: Analysis: Implementation Update, September 12, 2014 Implementation Update, September 12, 2014 The Hillsborough Pinellas IT Gap Analysis,

More information

Leadership Competency Self Assessment

Leadership Competency Self Assessment USDA Virtual University School of Talent Management Leadership Essentials Certificate Program Leadership Competency Self Assessment Building Blocks for Workforce Development Based on OPM Competencies Updated:

More information

Author: Lydia Cillie-Schmidt Page 1

Author: Lydia Cillie-Schmidt Page 1 Talent Management: An integrated framework for implementation L Cillie-Schmidt: Talent Management: An integrated framework for implementation, Management Today, February 2009 Companies like to promote

More information

Career Development and Succession Planning. Changing Landscape of HR 2012 Conference

Career Development and Succession Planning. Changing Landscape of HR 2012 Conference Career Development and Succession Planning Changing Landscape of HR 2012 Conference Overview Career Development Program Succession Planning Process Benefits Reduced organizational risk. Increased productivity.

More information

Workforce Focus. Presenter: Rich Lowe, Senior Vice President, Human Resources

Workforce Focus. Presenter: Rich Lowe, Senior Vice President, Human Resources Workforce Focus Presenter: Rich Lowe, Senior Vice President, Human Resources Human Resource Organization Senior VP DIRECT REPORTS Compensation & Benefits Recruiting Service Excellence Institute for Learning

More information

Oregon Department of Human Services Central and Shared Service Programs

Oregon Department of Human Services Central and Shared Service Programs Overview DHS Central and Shared Services provide critical leadership and business supports necessary to achieve the mission of the agency: helping Oregonians achieve well-being and independence through

More information

10/19/2015 PRACTICE MANAGEMENT TRACK. This is a high turnover industry. EMPLOYEE SELECTION AND ONBOARDING - BEST PRACTICES Cris Kane Hurst, CVT, SPHR

10/19/2015 PRACTICE MANAGEMENT TRACK. This is a high turnover industry. EMPLOYEE SELECTION AND ONBOARDING - BEST PRACTICES Cris Kane Hurst, CVT, SPHR PRACTICE MANAGEMENT TRACK EMPLOYEE SELECTION AND ONBOARDING - BEST PRACTICES Cris Kane Hurst, CVT, SPHR This is a high turnover industry. 1 The national average for all industries in our region is somewhere

More information

HR Professionals Building Human Capital

HR Professionals Building Human Capital Human Resource WSQ 1 Marina Boulevard #16-01 One Marina Boulevard Singapore 018989 Tel: 6883 5885 Fax: 6512 1111 Email: http://portal.wda.gov.sg/feedback Website: www.wda.gov.sg Printed in Feb 2015 HR

More information

6 Ways to Elevate Your Onboarding Using Virtual to Engage, Equip & Energize. Tom Masotto Vice President Virtual Learning Strategies

6 Ways to Elevate Your Onboarding Using Virtual to Engage, Equip & Energize. Tom Masotto Vice President Virtual Learning Strategies 6 Ways to Elevate Your Onboarding Using Virtual to Engage, Equip & Energize Tom Masotto Vice President Virtual Learning Strategies The Onboarding Opportunity New hires with formal onboarding training are

More information

Employee Onboarding. Susan Ward, PhD. Human Resources Association of Central Connecticut February 27, 2014. Presented by

Employee Onboarding. Susan Ward, PhD. Human Resources Association of Central Connecticut February 27, 2014. Presented by Employee Onboarding Presented by Susan Ward, PhD Human Resources Association of Central Connecticut February 27, 2014 Tonight s Discussion Why invest in Onboarding Onboarding vs. Orientation What to consider

More information

High Performance BPO delivers game-changing business outcomes

High Performance BPO delivers game-changing business outcomes High BPO delivers game-changing business outcomes The benefits offered by BPO have long been clear, and have centered on the increased efficiency that comes with standardizing and streamlining processes

More information

Elearning: Building an Effective and Engaging Solution Online

Elearning: Building an Effective and Engaging Solution Online PERSPECTIVES Elearning: Building an Effective and Engaging Solution Online There s a lot of buzz about elearning, and with good reason. When done effectively, organizations find it can reduce time away

More information

Disrupt Your Onboarding: Wake Up, Shake Up and Rebuild Your Onboarding Experience

Disrupt Your Onboarding: Wake Up, Shake Up and Rebuild Your Onboarding Experience Disrupt Your Onboarding: Wake Up, Shake Up and Rebuild Your Onboarding Experience 1 All content in this document are company proprietary And property of Connect the Dots Consulting 1 Then Now! What

More information

Sample Document. Onboarding: The Essential Rules For A Successful Onboarding Program. Student Manual. www.catraining.co.uk

Sample Document. Onboarding: The Essential Rules For A Successful Onboarding Program. Student Manual. www.catraining.co.uk The Essential Rules For A Successful Onboarding Program Tel: 020 7920 9500 Onboarding: The Essential Rules For A Successful Onboarding Program www.catraining.co.uk Student Manual Copyright 2014 Charis

More information

customer experiences Delivering exceptional Customer Service Excellence

customer experiences Delivering exceptional Customer Service Excellence Delivering exceptional customer experiences Customer Service QA can work with you to create customer experiences that consistently reflect the aims, values and aspirations of your organisation. Every organisation

More information

Christina Lombardo, MA, BCC, MCC, CPCC, PCHWC

Christina Lombardo, MA, BCC, MCC, CPCC, PCHWC Christina Lombardo, MA, BCC, MCC, CPCC, PCHWC 614-332-9747 Christina@ChristinaLombardo.com EDUCATION: Pursuing Ph.D. Mind Body Medicine, Saybrook University, Oakland, CA Master of Art in Education, Workforce

More information

STATE OF UTAH Recommendation: Implement nurse residency programs

STATE OF UTAH Recommendation: Implement nurse residency programs STATE OF UTAH Recommendation: Implement nurse residency programs Project Goal 1: To increase the number of formalized, evidence based, year long residency programs (from 1 to 6) in Utah supporting registered

More information

Introduction. Chris Harrop, Chief Executive

Introduction. Chris Harrop, Chief Executive Page 1 of 10 Introduction I am proud to be the Chief Executive of the Walton Centre NHS Foundation Trust with its reputation for excellent patient care, quality services and sustainability. Over the last

More information

Addressing HIT Worker Shortages Through Operational Excellence in Workforce Planning

Addressing HIT Worker Shortages Through Operational Excellence in Workforce Planning Addressing HIT Worker Shortages Through Operational Excellence in Workforce Planning Allen Kriete Vice President, Healthcare Services; TEKsystems Sanja Licina Senior Director, Talent Intelligence and Consulting;

More information

Halton Healthcare Services Corporation 2013. Workforce Planning at Halton Healthcare Services

Halton Healthcare Services Corporation 2013. Workforce Planning at Halton Healthcare Services Workforce Planning at Halton Healthcare Services 1 Session Overview Session Description In this session, we will explore how Halton Healthcare Services (HHS) designed and implemented a collaborative approach

More information

Service Brochure. Executive & Leadership Coaching Corporate Recruiting Professional Development Training Professional Speaking

Service Brochure. Executive & Leadership Coaching Corporate Recruiting Professional Development Training Professional Speaking Executive & Leadership Coaching Corporate Recruiting Professional Development Training Professional Speaking Page 2 Table of Contents Introduction... 3 Mission Statement... 3 Services... 3 Executive and

More information

The Talent Management Framework

The Talent Management Framework The Talent Framework Executive Summary Josh Bersin Stacey Harris Kim Lamoureux Madeline Laurano David Mallon May 2010 BERSIN & ASSOCIATES RESEARCH REPORT V.1.0 The Talent Framework Executive Summary The

More information

HUMAN RESOURCES & SUCCESSION PLANNING AT YOUR AIRPORT

HUMAN RESOURCES & SUCCESSION PLANNING AT YOUR AIRPORT HUMAN RESOURCES & SUCCESSION PLANNING AT YOUR AIRPORT ACI-NA Airport Board Members & Commissioners Conference June 9, 2014 Jeanette Saunders Ricky Smith Cleveland Airport System Are you prepared to replace

More information

2a. Modify care practices and systems to improve care and prevent harm to patients with standard order sets, standard care planning, ect.

2a. Modify care practices and systems to improve care and prevent harm to patients with standard order sets, standard care planning, ect. Introduction Across the 5 strategic areas Quality Care & Safety, Partnerships & Collaboration, Sustainable Future, People, and Education & Innovation MAHC has 11 key objectives that together will drive

More information

Talent & Organization. Change Management. Driving successful change and creating a more agile organization

Talent & Organization. Change Management. Driving successful change and creating a more agile organization Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s

More information

HR Corporate Objectives and Strategy Action Plan January 2013

HR Corporate Objectives and Strategy Action Plan January 2013 Reference Objective / Strategy Action Responsibility Target Date (CO1) By 2016 we will be in the top 20% of Acute Trusts as measured by the NHS National Staff Survey Embed the Trust values into reward

More information

COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS. Nurse Executive Competencies: System CNE

COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS. Nurse Executive Competencies: System CNE COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS Nurse Executive Competencies: System CNE OVERVIEW The system CNO role is primarily accountable for systemwide leadership. This role has

More information

RECRUITMENT PLAN 2009-2011

RECRUITMENT PLAN 2009-2011 RECRUITMENT PLAN 2009-2011 PREPARED BY: BEV AUGUSTINE, DEPUTY DIRECTOR STRATEGIC ORGANIZATION, LEADERSHIP, AND INDIVIDUAL DEVELOPMENT (SOLID) KRISTINE GRANGAARD, ANALYST SOLID TRAINING SOLUTIONS Recruitment

More information

UTeam Onboarding Essentials

UTeam Onboarding Essentials UTeam Onboarding Essentials Onboarding Essentials Table of Contents Onboarding Essentials Overview Page 3 RISE Values Page 4 Timeline Of Activities Page 5 Hire For Fit Page 9 Overview Role of the Hiring

More information

Explore the Possibilities

Explore the Possibilities Explore the Possibilities 2013 HR Service Delivery Forum Client Story: Aetna Integrated Talent Management and Compensation on One Platform Leads to Success 2013 Towers Watson. All rights reserved. Agenda

More information

Comprehensive Leadership Development Program. Human Resources - Learning & Development

Comprehensive Leadership Development Program. Human Resources - Learning & Development Comprehensive Leadership Development Program Human Resources - Learning & Development City of Greensboro Human Resources Development Program Highlights of Development Program How it Works Next Steps Comprehensive

More information

Learning and Development Hiring Manager Guide For Onboarding A New Manager

Learning and Development Hiring Manager Guide For Onboarding A New Manager Learning and Development Hiring Manager Guide For Onboarding A New Manager www.yorku.ca/hr/hrlearn.html Table of Contents Introduction...1 What is Onboarding?...1 What is the Difference Between Orientation

More information

From Orientation to Onboarding

From Orientation to Onboarding From Orientation to Onboarding South Carolina Budget and Control Board Human Resources Division 8301 Parklane Road Columbia, SC 29223 www.ohr.sc.gov 803-896-5300 Updated January 2014 Introduction What

More information

Accelerating New Hire Training

Accelerating New Hire Training Accelerating New Hire Training Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary BIZLIBRARY.COM

More information

To build a human resource academy where the following specific objectives are met:

To build a human resource academy where the following specific objectives are met: NON-DEGREE PROGRAMS In line with the objective of accreditation and professionalization of the people management, the CHRM short courses have been re-designed into five classifications: regular public

More information

Creating a Holistic and Sustainable Approach to Workforce Planning Globally at John Deere

Creating a Holistic and Sustainable Approach to Workforce Planning Globally at John Deere Creating a Holistic and Sustainable Approach to Workforce Planning Globally at John Deere Today s Presenters Brian Kelly Global Leader, Workforce Analytics & Planning Mercer brian,j.kelly@mercer.com Jacqueline

More information

Updated Requirements for Developing New Leaders and Onboarding New Hires

Updated Requirements for Developing New Leaders and Onboarding New Hires Updated Requirements for Developing New Leaders and Onboarding New Hires Over the past five years, companies have created efficiencies in operations while controlling headcount growth. The trend has been

More information

Blended Learning CPD for Vocational Teachers

Blended Learning CPD for Vocational Teachers Blended Learning CPD for Vocational Teachers Commissioning brief December 2014 Blended Learning CPD for Vocational Teachers 1 Introduction UFI Charitable Trust was set up to improve access to vocational

More information

Numbers behind HR. Benchmarking. Workforce analytics

Numbers behind HR. Benchmarking. Workforce analytics Numbers behind HR Benchmarking 7 8 Workforce analytics 8 Workforce Analytics For several years, organizations have focused on the tactical information HR needs, and they ve used technology to drive it.

More information

Learning & Development:

Learning & Development: Learning & Development: Lessons from the World s Premier League Organisations Terry Meyer August 2014 USB Executive Development, PO Box 610, Bellville 7535 www.usb-ed.com Introduction: It has now been

More information

On-Boarding Handbook For New Managers. New Employee Orientation. DHR / bar / April2012 1

On-Boarding Handbook For New Managers. New Employee Orientation. DHR / bar / April2012 1 On-Boarding Handbook For New Managers New Employee Orientation DHR / bar / April2012 1 Onboarding Defined ONBOARDING HANDBOOK FOR MANAGERS Table of Contents What is Onboarding? The Goal of Onboarding WHY!

More information

THE EMPLOYER OF CHOICE. The Strategic Way to Attract, Engage and Retain Talent in Your Community

THE EMPLOYER OF CHOICE. The Strategic Way to Attract, Engage and Retain Talent in Your Community THE EMPLOYER OF CHOICE The Strategic Way to Attract, Engage and Retain Talent in Your Community OUR APPROACH OUR APPROACH Phases of Research: Phase 1: Secondary research Phase 2: Survey CEOs and HR Leaders

More information

ACI-NA 2010 Spring Conference Integrated Talent Management

ACI-NA 2010 Spring Conference Integrated Talent Management ACI-NA 2010 Spring Conference Integrated Talent Management Michelle A. Hebert Talent Management Administrator Hartsfield-Jackson Atlanta International Airport April 16, 2010 1 Hartsfield-Jackson Atlanta

More information

DEVELOPING AN INTEGRATED TALENT MANAGEMENT PROGRAM. A Human Resource Management Framework

DEVELOPING AN INTEGRATED TALENT MANAGEMENT PROGRAM. A Human Resource Management Framework DEVELOPING AN INTEGRATED TALENT MANAGEMENT PROGRAM A Human Resource Management Framework HR POLICY AND PLANNING DIVISION HUMAN RESOURCE BRANCH Public Service Secretariat April, 2008 Government of Newfoundland

More information

HR CERTIFICATION INSTITUTE HUMAN RESOURCE MANAGEMENT PROFESSIONAL BODY OF KNOWLEDGE HRMPSM. 1 HR CERTIFICATION INSTITUTE hrci.org

HR CERTIFICATION INSTITUTE HUMAN RESOURCE MANAGEMENT PROFESSIONAL BODY OF KNOWLEDGE HRMPSM. 1 HR CERTIFICATION INSTITUTE hrci.org HR CERTIFICATION INSTITUTE HUMAN RESOURCE MANAGEMENT PROFESSIONAL BODY OF KNOWLEDGE HRMPSM 1 HR CERTIFICATION INSTITUTE hrci.org 16% 32% 23% 29% ABOUT THE HRMP SM CREDENTIAL Human Resource Management Professional

More information

INTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS

INTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS INTEGRATE CHANGE INTO YOUR WORKFORCE STRATEGIC TALENT MANAGEMENT SOFTWARE SOLUTIONS WHY TEDS? Fully Integrated TEDS Talent Management Solutions are fully integrated, allowing information to be shared among

More information

Succession Planning Tool Kit

Succession Planning Tool Kit Succession Planning Tool Kit Succession planning is the process of identifying the key leadership positions within each department and developing employees within state government to assume these positions.

More information

Competencies for Nursing Leadership

Competencies for Nursing Leadership Competencies for Nursing Leadership 2006 What Competencies? The competencies for the nurse manager: a defined job The competencies for the nurse executive: a defined role Nurse Manager Inventory Tool The

More information

HOW TO BUILD A SUCCESSFUL MENTORING PROGRAM

HOW TO BUILD A SUCCESSFUL MENTORING PROGRAM HOW TO BUILD A SUCCESSFUL MENTORING PROGRAM A Framework for a Successful Mentoring Program It is often said that the most important work of a manager is the development of his or her employees. In addition

More information

SMART SOURCING A MARKET FOCUSSED RECRUITMENT SOURCING STRATEGY

SMART SOURCING A MARKET FOCUSSED RECRUITMENT SOURCING STRATEGY SMART SOURCING A MARKET FOCUSSED RECRUITMENT SOURCING STRATEGY EXECUTIVE SUMMARY The key drivers that drive talent acquisition in good times and bad times, in tight labor markets or soft ones largely remain

More information

Controlling Leadership Talent Risk: An Enterprise Imperative. By Seymour Adler, Senior Vice President and Amy Mills, Vice President

Controlling Leadership Talent Risk: An Enterprise Imperative. By Seymour Adler, Senior Vice President and Amy Mills, Vice President Volume 1, Issue 1 November 2008 By Seymour Adler, Senior Vice President and Amy Mills, Vice President Leadership Shortage Imminent Grooming leaders is one of the most critical business needs in the modern

More information

Building a Culture of Leadership

Building a Culture of Leadership NY HRPS Building a Culture of Leadership Steve Bartomioli Director, Leadership Development Programs Discussion Points Changing Environment IBM s Leadership Framework Identification, Selection & Assessment

More information

DON Executive Onboarding Overview. Regan Anderson Executive Management Program Office June 14, 2011

DON Executive Onboarding Overview. Regan Anderson Executive Management Program Office June 14, 2011 DON Executive Onboarding Overview Regan Anderson Executive Management Program Office June 14, 2011 Background 2 Executive Onboarding Program Strategic Objectives Establish and implement onboarding program

More information

7+ years in Human Capital Management Consulting. Industries: Telecom; Media; Automotive; Energy; Airline; Banking

7+ years in Human Capital Management Consulting. Industries: Telecom; Media; Automotive; Energy; Airline; Banking 2 years at Cox Enterprises 7+ years in Human Capital Management Consulting Industries: Telecom; Media; Automotive; Energy; Airline; Banking Previous Employers: Wipro Consulting Services, Buck Consultants,

More information

Integrating Newcomers into The Workplace. 6-17-2015 Presented by Tonya Syvitski

Integrating Newcomers into The Workplace. 6-17-2015 Presented by Tonya Syvitski Integrating Newcomers into The Workplace 6-17-2015 Presented by Tonya Syvitski Mixing what employers already know with the perspective of integrating new comers into their Canadian workforce Objective

More information

HR Trends & Priorities for 2012. McLean & Company 1

HR Trends & Priorities for 2012. McLean & Company 1 HR Trends & Priorities for 2012 McLean & Company 1 Executive Summary McLean & Company fielded its 2012 HR Priorities Survey with both HR and business respondents. Of the seven main areas in HR, Leadership

More information

HR Technology Strategies that Work in Healthcare. Background

HR Technology Strategies that Work in Healthcare. Background HR Technology Strategies that Work in Healthcare Shawn Davis Intermountain Healthcare Background Shawn Davis Director, HR Workforce Solutions & Analytics IHRIM Board of Directors (2009-2011) HRIP Certification

More information

Strategic Plan FY 2015 - FY 2019. July 10, 2014

Strategic Plan FY 2015 - FY 2019. July 10, 2014 Strategic Plan FY 2015 - FY 2019 July 10, 2014 Michigan Department of Technology, Management and Budget A great strategy meeting is a meeting of minds. Max McKeown Page 2 Strategic Plan FY 2015-2019 A

More information

THE EVOLUTION of Talent Management Consulting

THE EVOLUTION of Talent Management Consulting Talent management consulting is the giving of professional, expert advice to executives who are put in charge of handling, directing, or managing those who have a capacity for achievement or success. THE

More information

Increasing Employee Engagement by Driving HealthCare Consumerism (Bonus: Strategies to Engage your Remote Workforce)

Increasing Employee Engagement by Driving HealthCare Consumerism (Bonus: Strategies to Engage your Remote Workforce) Increasing Employee Engagement by Driving HealthCare Consumerism (Bonus: Strategies to Engage your Remote Workforce) Randy Stollar, Director, Global Compensation, Benefits, and HRIS Jay Krishnan, Director

More information

HRBP Human Resource business professional HRBP SM

HRBP Human Resource business professional HRBP SM certification in human resources» HRBP Human Resource business professional HRBP SM body OF KNOWLEGE HR certification institute hrci.org HR Certification Institute 1 HRBP BODY OF KNOWLEDGE AT-A-GLANCE

More information

Building a Multifaceted Team for Data-Driven Transformation

Building a Multifaceted Team for Data-Driven Transformation Building a Multifaceted Team for Data-Driven Transformation Danyal Ibrahim, MD, MPH, MHCDS Chief Data and Analytics Officer St Francis Hospital and Medical Center Agenda Current State of Analytics at SFH

More information

The CHI Physician Services (CHIPS) Journey: Transforming the Physician Practice Model Across a Large Hospital Based System

The CHI Physician Services (CHIPS) Journey: Transforming the Physician Practice Model Across a Large Hospital Based System The CHI Physician Services (CHIPS) Journey: Transforming the Physician Practice Model Across a Large Hospital Based System AMGA Conference March 2015 Introductions Beth Cafaro, JD Vice President Practice

More information

Talent Management Framework

Talent Management Framework Talent Management Framework A simple definition of Talent Management is: The systematic attraction, identification, development, engagement/retention and deployment of those individuals who are of particular

More information

Aligning Organizational Strategies with Leadership Development Programs

Aligning Organizational Strategies with Leadership Development Programs Aligning Organizational Strategies with Leadership Development Programs Christopher A. Poinsatte DFW International Airport EVP and CFO 1 Objectives of Presentation The proper execution of strategy leads

More information

The STEM Immersion Matrix for Schools and Districts

The STEM Immersion Matrix for Schools and Districts The Exploratory Model describes a regular school experience, with STEM- related EXTRA CURRICULAR opportunities offered to students in addition to the regular school day. These experiences may include,

More information

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 Peter Kendal Associate Director for Information Management and Technology Development 01/12/2014 1 Page

More information

The Johns Hopkins University Human Resources Competency Dictionary

The Johns Hopkins University Human Resources Competency Dictionary The Johns Hopkins University Human Resources Competency Dictionary JHU Human Resources Competencies (Applies to All HR Functional Areas) Business Partnership and Consultation Ethics and values Decision

More information

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» HRMP HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE HRMP EXAM CONTENT OUTLINE AT-A-GLANCE HRMP EXAM WEIGHTING BY FUNCTIONAL AREA:» HR as a Business

More information

VF Corporate HR Mission

VF Corporate HR Mission VF Corporate HR Mission Human Resources is a Global Strategic Partner committed to achieving VF objectives by Maximizing Talent, Building Leaders, and Advocating a Culture of Integrity and Respect. Talent

More information

Mark Angott Angott Search Group

Mark Angott Angott Search Group Mark Angott Angott Search Group 1. Define Succession Planning 2. What are the key steps of Succession Planning? 3. How to implement a plan at your organization & tools that you can take with you 4. What

More information

NSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015

NSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015 NSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015 Our Aboriginal workforce The Australian Bureau of Statistics figures from 2011 estimate that 2.9% of the NSW population

More information

Category 5 Workforce Focus

Category 5 Workforce Focus Category 5 Workforce Focus October 16, 2012 Kathy Oswald SVP and Chief Human Resources Officer Panelists Noel Baril VP, Talent Selection and Rewards Laurie Jensen Director, Organizational and Human Resources

More information