What Online Giving Can Do For Your Church

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1 What Online Giving Can Do For Your Church Copyright 2012 ACS Technologies Group, Inc. All rights reserved. Reproduction of any part of this publication by mechanical or electronic means, including facsimile transmission and , without the express permission of ACS Technologies Group, Inc. is strictly prohibited.

2 You ve probably heard about churches who take contributions over the internet and wondered if you should do the same. Larger and urban churches saw early, immediate benefits and were among the first to adopt the practice. But now churches of all sizes and denominations are adopting this tool. The COO of Network for Good, a fundraiser for many non-profit organizations, says Online giving is no longer the domain of wealthy early adopters it s more and more mainstream. 1 So, is online giving right for your church? Let s look at the potential benefits, and then at some of the concerns churches often have. Increased Overall Giving In 2011, Reuters reported that churches who added online giving increased their overall collections anywhere from 10 to 30 percent. 2 Altoona Alliance Church in Altoona PA, for example, increased their total contributions by 18 percent within 5 months of introducing online giving. 3 TJ Schultz, Technology Specialist at Autumn Ridge Church in Rochester MN, boasts even greater success at his church: The financial impact of online giving is similar to Autumn Ridge adding an additional service. It is either even with or outpaces our onsite giving for each of our three weekend services. 4 No surprise then, that at last count, 41 percent of American churches offered online giving to their members, and that number continues to grow. 5 The respected State of the Plate report annually publishes fundraising statistics for US churches. Its author, Brian Kluth, sees a definite trend toward more online giving and says there is a good reason for it: The availability of electronic giving has a direct correlation to an increase in overall donations. You do get more income from the church. 6 So, is online giving just a way to raise more funds? Surprisingly, there s a lot more going on here than just chasing new money. There are other benefits you probably never considered.

3 Income Consistency Inconsistent giving can be almost as serious a problem for churches as low overall giving. Budgeting requires a fairly steady flow of money. Without it, salaries, expenses, and missions all have to compete for their cut of yo-yo ing funds. Holidays, travel plans, and illness conspire to make you choose what will get cut this month. But online giving can even out your church s income. Jim Gum, Executive Pastor at Heartland Community Church in Olathe KS was amazed by this effect: One of the unexpected surprises that online giving has brought about is a much smoother summer giving period. Once people have their recurring gifts set up, they are able to give even when they aren t physically present. This is significant as studies have shown people do not typically catch up on their giving after missing time due to vacation, sickness, or other times when life happens. 7 Chris Gunnare COO at Lutheran Church of Hope in West Des Moine IA found that over 30% [of regular givers] gave on a more consistent basis after his church added online contributions. 8 And it s those regular, consistent givers that are so important. Gifts from visitors and guests are welcome, of course. But it s your steady attendees that let you make budget. Tithing now makes up only 2-3% of religious giving in the US, so those steady contributors are harder than ever to come by. 9 Online giving, especially when set up as a recurring, automatic process, might be just be the answer. Reporter Kristy MacKaben discovered faithful church members find it easier and more convenient to donate, and the church can depend on their donations even if they are unable to attend church or forget their checkbook. 10 A Tool for Reaching New People When somebody anonymously drops cash into the offering plate, you miss a golden opportunity to improve stewardship at your church. Who gave that money and why? What motivates them to attend and contribute? How can you better address their needs?

4 Autumn Ridge Church found with one central database that would connect giving as well as attendance, volunteering, and small group participation, we had a much clearer picture of a member s involvement in our church. 11 And not only can you build up a picture of those previously anonymous people, you re no longer hidden from them either. A fascinating result of churches accepting online giving is that contributions start coming in from, seemingly, out of the blue: Over 36 percent of the people who gave online were not in our database. Which meant they were either A not giving to the church in the past B they were just giving by cash and never registered for a class, or C we were not, by just passing the plate, making it very easy for them to give. And this definitely provided them an opportunity. So I guess you would maybe call it a new revenue source. 12 Concern 1: The Generation Gap Churches new to online giving usually have several reservations. One is the belief that our church is very traditional. They will never go for it. But you might be surprised at the number of people who are not only willing, but actually prefer to give online. Even among people 65 and older that number reached 50% in 2011 and continues to grow. 13 And what about the other 50%? Will they sink your online giving program? Not at all! The goal is not to make all your members contribute online. You can expect many to continue using the offering plate. Online giving only targets those people who enjoy the convenience. The idea is to capture funds that might be lost because some members would rather give to another cause one that does offer an online option. As long as your online processor doesn t charge a fee when giving falls below a minimum, you lose nothing on plate-only givers. Concern 2: Personal Debt Part of your ministry certainly includes looking out for your members financial welfare. Churches don t want to burden anyone with excessive credit card debt.

5 If you think this might be a stumbling block to some members of your congregation, consider the approach used by First Baptist in Joelton TN. They allow gifts by debit card, but not credit card. 14 This is an option offered by many online processors. Your contributors money is taken directly from their checking account, and they avoid the interest and fees of a credit card. Concern 3: The Cost Until recently, accepting money online was the province of large businesses, many of whom maintain legal and accounting teams to handle the contractual details. Most churches don t have this luxury. But online transactions are now being used by organizations of all sizes: from large corporations to small, self-employed home businesses. Now that everyone is getting into the act, new laws have been passed to limit the amount of fees online processors can charge. It s become a much more democratized process in the past few years. Because of this, churches have discovered that the overall increase in funds made possible by new, electronic gifts and the more consistent regular giving afforded by online processing more than makes up for any fees they have to pay. This was the experience of Chris Gunnare at Lutheran Church of Hope who says the new givers... definitely offset the expense. Mr. Gunnare made a video describing how his church successfully made the move to online giving. You can watch it here. 15 Again, when it comes to fees, you just want to make sure your online processor s are in line with those of the industry at large and that they do not require a minimum amount of activity each month. That way, you are not charged fees unless you receive contributions. You should also look for a simplified billing structure in which you only pay fees to one entity. You will benefit from having a single bill from a single company instead of paying the credit card companies, the online processor, and your software company separately. Conclusion Call it a godsend or the natural consequence of a free market, but there s no doubt that churches have hit upon a great new way to raise funds. Well-planned and well-advertised rollouts of electronic giving programs have ensured that many churches can compete with the growing crowd of sophisticated fundraisers and succeed.

6 1 Katya Anderson, COO, Network For Good. What 1.9 Million Donors Can Tell Us About Fundraising on the Web. The Nonprofit Technology Network. ( Susan Schept, Electronic Giving Increasing for Church Collections, Reuters Kristy MacKaben, Offerings Go Digital, Altoona Mirror Ben Stroup, Giving Case Study by Ben Stroup Brian Kluth, Christianity Today, and the Evangelical Council for Financial Accountability; 2012 State of the Plate Brian Kluth, Christianity Today, and the Evangelical Council for Financial Accountability; 2012 State of the Plate Ben Stroup, Giving Case Study by Ben Stroup, Chris Gunnare, Video made for ACS Technologies Sarah Murray, Blessed are the Generous, The Financial Times Kristy MacKaben, Offerings Go Digital, Altoona Mirror Ben Stroup, Giving Case Study by Ben Stroup Chris Gunnare, Video made for ACS Technologies Holly Hall, Internet Giving Grows in Popularity with Older Americans, The Chronicle of Philanthropy Marcia Frelick, Churches Embrace Online Credit, Debit Card Donations, CreditCards.com. 15 Chris Gunnare, Video made for ACS Technologies