SOLUTIONS FOR ECOMMERCE
WHO WE ARE On the Russian market since 1995, More than 3500 employees More than 500,000 m² of A class warehouse space volumes in 7 cities, 16 facilities Thousands orders handled per day Aligned partnership with Hermes Fulfillment GMBH Efficient processes of warehousing operations Extensive industry expertise ISO 9001 and 14001, TAPA certification S O L U T I O N S F O R E C O M M E R C E 2
OUR SERVICES FOR E-COMMERCE Receipt of goods at warehouse Secure storage Different methods of Picking & Packing Repacking Preparation for shipment (labeling, documents, etc.) Handling of returns S O L U T I O N S F O R E C O M M E R C E 3
RECEIPT OF GOODS AT WAREHOUSE Unique ID labeling of each incoming item (optional) Incoming quality control Physical dimensions measurement Repacking during inbound S O L U T I O N S F O R E C O M M E R C E 4
SECURE STORAGE 24/7 security Cross-docking operations Address storage (rack, floor, mezzanine, fine-meshed storage) Oversized and heavyweight cargo storage Stock control: periodical count, cycle count, claims investigation Reports for customer (optionally EDI interfaced) Check points along perimeter CCTV system providing overall view of the facilities. Min 30 day retention of all CCTV VCR tapes S O L U T I O N S F O R E C O M M E R C E 5
SECURE STORAGE S O L U T I O N S F O R E C O M M E R C E 6
SECURE STORAGE S O L U T I O N S F O R E C O M M E R C E 7
PICKING Picking by pallet, case, unit Picking of sets and kits Multipicking, or Wave picking Storage of small units and expensive units Various replenishment schemes S O L U T I O N S F O R E C O M M E R C E 8
PICKING S O L U T I O N S F O R E C O M M E R C E 9
PACKING All types of packaging materials Re-packing and co-packing Packing under CCtv control Re-labelling Gift sets assembly Polyolefine or PVC cover Polyfilm cover Package sealing and banners Promotional displays production Binding with Glue gun Shrinkable film cover Banding Change of content: kitting S O L U T I O N S F O R E C O M M E R C E 10
PACKING S O L U T I O N S F O R E C O M M E R C E 11
PACKAGING MATERIALS S O L U T I O N S F O R E C O M M E R C E 12
HANDLING OF RETURNS Quality check of different levels Serial number accounting (for electronics) Handling of fashion, retail, expensive watches, expensive cosmetics Processing of returns in strict accordance to specific customer s rules and processes S O L U T I O N S F O R E C O M M E R C E 13
PREPARATION FOR SHIPMENT Shipment to all major courier providers Delivery labels, integration with delivery companies Printing documents Cash on Delivery services provided by all of the partners Track and trace services with breakdown by delivery companies including all the financial data S O L U T I O N S F O R E C O M M E R C E 14
WAREHOUSING FROM ORDER TO DELIVERY Delivery Delivery from the warehouse Warehousing and Supplementary Services Stock balance Estimate of shortages Status of picking tasks Reception at the warehouse Confirmation of received goods Confirmation of new balance Confirmation of an empty container Customer Analysis of the delivery chain Customer-specific key indicators Alarm messages for deviations Purchase order Purchase order material, requested unloading date at the warehouse, and shipping window from the customer's ERP system Transport Confirmation at intermediate stop S O L U T I O N S F O R E C O M M E R C E 15
ROAD FREIGHT TRANSPORT OPTIONS International FTL and LTL delivery Domestic FTL and LTL delivery Freight forwarding of goods Transportation of ADR сargo Thermo truck delivery Oversized cargo transportation Cross-docking operations Customs clearance via partners Last mile delivery Cargo insurance Preparation and documents control Temporary storage of road freight shipments S O L U T I O N S F O R E C O M M E R C E 16
ROAD FREIGHT Reliable road transport International and domestic Full Truck Loads (FTL) International and domestic Less than Truck Loads (LTL) St. Petersburg Russia ecommerce CrossBorder&OnShore models : Pick-Up Line Haul Incl. Collection & Consolidation Last Mile Delivery & Returns Customs Clearance via partners (Russia) Moscow Nordic countries Ekaterinburg Samara Novosibirsk Rostov-on-Don International connections from Europe and CIS Novorossiysk International connections from Russia to CIS Vladivostok S O L U T I O N S F O R E C O M M E R C E 17
PROCESS FLOW : FULFILLMENT + LAST MILE INBOUND FLOW, REPLENISHMENT ORDERS PROCESSING DELIVERY SERVICE WH Replenishment Acceptance Storage Customer is sending an Inbound order interface message to Itella WMS Trucks with inbound order arrives to the WH On-line purchase Acceptance of goods at the WH Damaged goods inspection Re-count Labeling, VAS Order placement Address storage (rack, floor, mezzanine, fine-meshed storage) Stock control Picking by pallet, case, unit Re-labeling Pick, pack & dispatch Person is making order at Customer s web-store. Person chooses preferable delivery option from the list on the web-site (provided by Itella s partner Delivery Services Aggregator) Deliveries planning Order from web-store is received and processed by Customer s system Customer s system is sending an Outbound order interface message to Itella WMS Last mile shipment Inspection of goods Packing, labeling, weighing etc. VAS activities Printing out and labeling delivery labels with bar-codes Goods are ready for dispatch Request for delivery is received by the Aggregator from the Customer s web-store Order is sent to carrier, truck is planned, delivery order # is attributed Delivery information is encoded in a label which is being sent to the remote printer at Itella WHS Ready order pick-up at the WHS Goods are delivered to client Documents signing and handover Cash collection and transfer Delivery of returns to Itella WHS S O L U T I O N S F O R E C O M M E R C E 18
ALIGNED PARTNERSHIP NETWORKS NETWORKS Served by own networks of established partners Market currently undergoing implementation www.hermesworld.com S O L U T I O N S F O R E C O M M E R C E 19
MARKETING SOLUTIONS Set-up Discover Strategize Design Support Track Google Analytics Yandex Metrika IBM TeaLeaf RFMP analytics Scoring Predictive analysis Competitor analysis Marketplace research Audience discovery Brand immersion Client consultation Hosting Data privacy Scalability Redundancy Disaster recovery Business continuity Project planning Technical requirements Social engagement strategy Digital strategy KPI s ecom platform UX/IA BRD Front- and backend development ecom platform and CMS deployment Integration with all stakeholders Content Branding & identity web design copywriting video/motion graphics Testing UX & IA UAT & QA testing programming Analytics configuration Launch Campaign Trigger campaigns Loyalty programs Dynamic email template generation Push & pull campaigns ongoing Strategize Ongoing technical support Analyze CRO SEO analysis Organic marketing Social media marketing PPC management Email marketing S O L U T I O N S F O R E C O M M E R C E 20
CONTACT US Head office in Russia 143080, Russia, Moscow region Odintsovo distr., Lesnoy Gorodok 8 Energetikov St., build 3 Tel. +7 (499) 926 53 00 Fax +7 (499) 926 53 10 Sales.Russia@itella.com www.itella.ru Facebook LinkedIn Twitter S O L U T I O N S F O R E C O M M E R C E 21