OCSL case study: HP Enterprise Services Infrastructure Technology Outsourcing OCSL delivers application migration project on time and under budget at major HP client OCSL came to the table via HP Technology Services after being recommended by senior UK leadership within HP ES. All OCSL staff were high-calibre individuals who focused on best practice and total delivery. The seamless nature of HP and OCSL ensured the client saw a single project team behind the HP ES banner with full visibility and accountability in the partnership. Graham Hill-Adams, Director of Account Delivery & Global Account Delivery Executive for Rolls Royce, Worldwide ITO Delivery, HP Enterprise Services
Customer Objectives Accelerate the application migration process to satisfy the shared services model delivery deadline. Reduce the risk of project overspend through cost-effective IT services. Ensure the application deployments satisfy stringent quality standards. OCSL provided a highly skilled and flexible team of IT specialists who integrated seamlessly within the working environment, acting as client representatives. The team reduced workstream delivery times by 67%, speeding up the migration process. OCSL proactively suggested ideas to improve quality and offered innovative solutions to reduce time and save money. OCSL accelerated a programme that was two months behind schedule and moved it a month ahead. OCSL delivers value to HP Enterprise Services by accelerating critical IT programme. HP Infrastructure Technology Outsourcing (ITO), part of HP Enterprise Services (HP ES), offers a range of IT outsourcing services. When HP ES encountered project delivery and budgetary constraints during an IT modernisation programme at Rolls-Royce in England, it turned to OCSL to accelerate a shared services model, control costs and maintain quality. Formed in 2008 following the amalgamation of HP s services, consulting and outsourcing business with newly acquired Electronic Data Systems (EDS), HP ES is the global business and technology services division of HP s strategic Enterprise Business unit. Employing over 139,000 people in 60 countries and with annual revenues approaching $25 billion, HP ES has three portfolios; ITO, Application Services and Industry Services. Key clients include American Airlines, General Motors, NASA, Rolls-Royce and the UK Ministry of Defence. Shared services model Rolls-Royce asked HP ES to create a reusable IT environment with common services and platforms at two modern, highly resilient data centres as part of an IT modernisation programme. A shared services model within the programme involved migrating 50 business-critical applications from an outdated data centre to the new centres, which would serve the business globally. The main programme would eventually involve migrating 2,000 applications. While migrating the first 50 applications, the HP ES team encountered unexpected delays to the implementation schedule, potentially creating a substantial overspend. Approach Introduce a highly proficient outsourced IT partner into a major account. Concerned about damaging its service delivery reputation, HP ES adopted an alternative approach. HP ES brought in Graham Hill-Adams as the Director of Account Delivery & Global Account Delivery Executive for Rolls Royce, Worldwide ITO Delivery. We simply didn t have enough troops on the ground to migrate the applications on time and at the correct cost and quality, explains Hill- Adams. To flex our muscles quickly, we required a value-add partner that could offer agility and flexibility while bringing time, cost and quality into the equation. Resolving this situation was especially important as we were simultaneously participating in a full-scale competitive rebid for six areas of business. 2 0845 605 2100
Benefits Reduced workstream delivery times by 67%, speeding the migration process Supports on-time delivery of two data centres for an IT modernisation programme. Accelerated the creation of shared infrastructure platforms for the migration of 50 business-critical applications from six months behind schedule to the original scheduled completion date. Successfully re-established the shared services model s point-of-sale cost model. Provided a highly skilled and flexible team of IT specialists who integrated seamlessly within the working environment, acting as client representatives. Maintains the client s reputation for delivering IT programmes on time and at the correct cost and quality. Proactively created initiatives to enhance quality, saving time and money. Creates a veneer around the client s project services business, delivering flexibility without undue risk. Ensures timely decommissioning of a legacy data centre, generating substantial cost savings. Rebuilt client confidence during a full-scale rebid for six areas of business. Delivers value by saving precious time, generating a sound Return on Investment. Reduced Linux build process from two days to four hours. Standardised software library saves rebuild times and ensures continuity of service. Cut test preparation time by 60%. Demanding requirements To successfully deliver the two new data centres on time, HP ES needed an organisation with proficient technical resources to accelerate the migration process. A track record of working with premier customers and being able to satisfy UK security requirements were key. For the partner s resources to integrate seamlessly within our environment they had to understand our language and how we operate, continues Hill-Adams. This was a good opportunity for an external IT provider to offer resources at the same or lower costs to our own. It would attract highly motivated people who d be prepared to extend the traditional working day. Under these circumstances, the knee-jerk reaction is to gravitate to the lowest labour rate. However, by engaging OCSL and restructuring the commercials, our account team quickly realised it could employ high-calibre consultants. This approach would speed workstreams and deliver a better Return on Investment. We recognised that if you want talent, you have to pay for it. During the sales process, OCSL demonstrated comprehensive knowledge of the HP portfolio and wideranging experience of working with major clients. Moreover, it had an ability to drive the contracting position, and engage comprehensively with the on-site delivery team while shaping the deal. OCSL also demonstrated a highly agile approach to daily resource planning, responding to rapidly changing client requirements. When we met OCSL, we carefully explained we sought a price point that was cost effective for our organisation and sufficiently attractive to our partner to make it regard Rolls-Royce as important. This approach would ensure timely delivery, comments Hill-Adams. OCSL came to the table via HP Technology Services after being recommended by senior UK leadership within HP ES. All OCSL staff were high-calibre individuals who focused on best practice and total delivery. The seamless nature of HP and OCSL ensured the client saw a single project team behind the HP ES banner with full visibility and accountability. I buy what I like and trust. On time to cost and quality HP ES engaged OCSL lead key work streams within the application migration programme. OCSL provided and managed technical governance, architects, technical leads, project managers and engineers. After assessing the project resource requirements, OCSL determined it could deliver the services with 48 people and meet the programme deadline by reducing some workstream www.ocsl.co.uk 3
delivery times by up to 50%. When necessary, this would include night time and weekend working. Initial estimates indicated the cost differential would eliminate the projected overspend. OCSL also introduced considerable flexibility into its planning process, accommodating next-day placement of resources as required, exceeding client expectations. OCSL s response was instant OCSL s response was instant. It immediately brought a programme manager onsite and mobilised a team. These guys hit the ground running, says Hill-Adams. Although we positioned a manager into the shared services model, OCSL did all the work. While we initially intended to regularly review the quality of work, this became unnecessary. OCSL proactively suggested ideas to improve quality and offered solutions to reduce time and save money. For example, by implementing Application Lifecycle Management (ALM)-based Standard Test Catalogue for platform catalogue items, it would be possible to reduce test preparation time by 60%. A standard software library could reduce new post build process for Linux from two days to four hours, while also ensuring a continuity of service. Access to the Oracle database farm would simplify the fulfilment model and reduce hardware requirements, ultimately making lead times shorter. Completion dates on new projects could be cut from three months to six weeks. An accelerated programme of change Hill-Adams made some interesting observations regarding finance, scheduling, workstream delivery times and personnel: We initially expected OCSL would be involved in two or three funding rounds but it completed the programme in one round. In fact, it delivered early to the correct quality and below budget. OCSL accelerated a programme that was two months behind schedule and moved it a month ahead, re-establishing the programme s point-of-sale cost model. During one project stage, it reduced workstream delivery times by 67%, from six to two weeks. It reduced workstream delivery times by 67%, from six to two weeks What s also attractive about OCSL is how it differentiates between sales personnel and delivery specialists. Unlike some IT providers, it doesn t mix the two; the people who deliver, deliver. They don t sell. This is important because our job is delivery. www.ocsl.co.uk 4
Excellence in Programme Delivery During the shared services model, three OCSL personnel received an HP Rolls-Royce Account Certificate of Excellence in Programme Delivery. HP ES presents these awards to employees and thirdparty workers who have gone above and beyond the call of duty by making an outstanding contribution to the IT Modernisation Programme. In all three cases, the individuals completed their project work in seven weeks, 13 weeks ahead of schedule. About OCSL OCSL helps organisations maximise their IT investments. It specialises in server consolidation, Storage Area Network (SAN) deployments, backup and virtualisation solutions and managed services delivered from a secure and resilient data centre. UK-based OCSL is an HP Gold Preferred Partner, UK Converged Infrastructure Gold Partner of the Year for HP ESSN and Microsoft UK Country Partner of the Year 2012. Other partner organisations include Citrix, Symantec and VMware. We recognise OCSL s value, states Hill-Adams. The organisation virtually creates a veneer around our project services business, delivering flexibility without the risk of carrying people on our books. OCSL acts an extension of HP with the correct look and feel. The key differentiator, he says, was OCSL s ability to respond quickly. Not only could they have resources on site next day, reacting to changing customer demands, but they retained a commercial perspective at all times. Hill-Adams concludes: The bottom line is this: it s all about demonstrating both financial and operational worth by creating a price point and delivering to time, cost and quality while balancing risk against reward. OCSL certainly delivered value on time and the payback in time was massive, generating a sound Return on Investment. Working with OCSL is like a breath of fresh air. Due to the success of the application migration programme, HP ES recently asked OCSL to help with its Department of Work and Pensions account. HP ES successfully won all six rebids for business with Rolls-Royce re-establishing this among the company s top 10 global accounts. 5 0845 605 2100
Why partner with OCSL? OCSL are an award winning IT Integrator. We are HP Converged Infrastructure Partner of the Year and Microsoft Country Partner of the Year 2013. We supply and integrate hardware and software for a range of clients who all regard their IT and data as critical to their business and who value a supplier with the knowledge and resources to deliver proven solutions built on clear ROI. In addition OCSL are a Cloud Provider with our own datacentres from which we deliver managed services such as hosting and Infrastructure-as-a-Service (IaaS). OCSL are: A flexible, friendly, innovative & secure IT Integrator with an extensive record of successful implementations & satisfied customers as evidenced by the measurable results in our case studies. A supplier with a significant level of experience, knowledge and understanding of the HP Enterprise hardware infrastructure portfolio and the Microsoft, VMware and Citrix software infrastructure portfolio. A company with an excellent history of delivering extensive IT projects on time and in budget. A customer-orientated IT partner able to help prove ROI and TCO to client s stakeholders before implementation as well as having a post-implementation support team who have grown a very loyal customer base thanks to their skill, dedication and professionalism. An investor in people with one of the highest employee retention rates in the UK. In summary, OCSL are a leading IT Integrator and a top HP and Microsoft Partner. Our business continues to grow year on year and we pride ourselves on our customer service and the care we take to understand what our clients want to achieve. We have an indepth understanding of HP, Microsoft and the UK IT industry as a whole. We know how our Vendor partners work, and we offer that knowledge as a benefit to all our clients. What to do next We d welcome an opportunity to show how OCSL s Technology Solutions have helped our customers increase profitability, reduce risk, improve business agility and lower costs. We d value the opportunity to be benchmarked against your current suppliers, because we know OCSL can offer you smart alternatives. Simply contact OCSL on 0845 605 2100, email info@ocsl.co.uk or visit the website at www.ocsl.co.uk 2013 Accreditations: HP Gold s for: Cloud Builder Gold Converged Infrastructure Gold Advanced Storage Gold Professional Networking Gold Service One Expert Cloud Agile Business Partner HP Cloud Centre of Excellence Advanced Computing Gold Gold 2013 Other Accreditations: Microsoft Partner - Gold Virtualisation, Gold Desktop and Silver Communication Competencies VMware Premier Partner, Service Provider and Gold VAC (Consulting partner) Citrix (Solution Advisor Partner) Head Office East House New Pound Common Wisborough Green West Sussex RH14 0AZ London Office Tower 42 25 Old Broad Street London EC2N 1HN Regional Office TS2, Pinewood Business Park Coleshill Road, Marston Green Birmingham B37 7HG OCSL Managed Services Secure Data Centre Cambridgeshire Email: info@ocslms.co.uk Tel: 0845 605 2100 Fax: 0845 605 2102 Email: info@ocsl.co.uk www.ocsl.co.uk Copyright OCSL 2013