Market Data + Services Advanced outsourcing solutions IT Hosting and Managed Services
Table of Contents 3 Table of Contents Introduction Market Data + Services powers the financial community with a range of scalable, integrated network and infrastructure solutions allowing companies to fully outsource their IT environment to Deutsche Börse s specialist support teams. This enables companies to focus on what really matters business operations, product development and strategic initiatives without the distraction of running IT systems and operations. 5 IT Hosting and Managed Services 11 Managed Co-location Services 15 Database Management 19 IT Security 22 Market Data + Services 23 Contact Information
IT Hosting & Managed Services 5 Reduce your IT burden Let Deutsche Börse run and operate your IT systems IT Hosting & Managed Services Outsource your applications and infrastructure and benefit from our award-winning support and expertise in a wide range of IT services for the financial services industry. We offer a full suite of IT Hosting and Managed Services, including: Data centre hosting Co-location services Disaster recovery planning Network management System management Storage management Data management Security Remote systems management Full IT operation Application management Service level management In addition, our broad skill set includes project management, implementation, maintenance, third party supplier management and much more.
6 IT Hosting & Managed Services IT Hosting & Managed Services 7 We understand the complexities of the architecture and infrastructure supporting IT systems and the need for advanced software. Our expertise eases the process of installing software and reduces the maintenance effort. Upgrades are managed and installed through each software layer in coordination with the customer to suit their timeframe. The benefits to you: Reliable and highly available systems Improved quality achieved with experienced IT experts Reduced total cost of ownership Solutions tailored to your exact requirements Secure and flexible service Customer satisfaction Availability, scalability and security are key We know the software providers and the solutions they offer, and we maintain close relationships with the hardware suppliers. We work with both of them to deliver joint solutions to you. We ensure that whichever architecture we deliver to you, meets our own exacting standards of availability, security and cost efficiency. We are unconstrained by technology, and have the capability and flexibility to meet any customer specifications. All of our scalable services incorporate the highest security standards, and enable accurate reporting so you can confidently meet your compliance and regulatory obligations, however large your organisation grows. Reduce your installation time to market, rely on our expertise We save you time. Our approach to planning lets you start the business side of your project at the earliest opportunity, while we minimise the impact of technical issues. Your applications will be up and running as early as possible. Our high standards of project management and excellent relationships with software providers ensure that the infrastructure definition, setup of high-availability capabilities, software components installation and security procedures, all run efficiently from day one. Outstanding Managed IT Services Our expert IT teams operate your software and all its related components to continually deliver in accordance with financial industry standards. In addition, you can rely on us to work in close collaboration with both your team and, if necessary, your software provider for migrations to new releases and versions. We can run your end-of-day processing and design alert and monitoring processes to meet the strictest business requirements. Our 24/7 service desk will support, manage and report all incidents.
8 IT Hosting & Managed Services IT Hosting & Managed Services 9 Global networks Through our global connectivity, you can deliver your services to customers across continents, including Europe, the Americas and Asia, using the Deutsche Börse network. Deutsche Börse has more than 6,000 connections in 26 countries, enabling you to deliver your services to all network participants, including major institutions of the financial services industry. Flexibility and full lifecycle support We offer Service Level Agreements to suit your business and help you define the appropriate outsourcing strategy. Whether we host a single application or a complete infrastructure, you can rely on us to support you every step of the way. Single source We can provide you with a connected and integrated suite of products to meet all your software goals. Trading, core banking, portfolio management, web banking, regulatory reporting and SWIFT Service Bureau are available independently, as a package, in ASP or in SaaS. Smart partnerships Our confidence in the quality of our services is based on extensive experience, a secure foundation, a proven track record and strong relationships with many reputable software and hardware providers. Through our global data centre hosting partners, we also offer strategic co-location, proximity and disaster recovery options, in line with regulatory and business requirements, around the world.
Managed Co-location Services 11 We understand low latency Professional co-location integration and technical support services Managed Co-location Services Our specialist support teams have many years of expertise in provisioning, hosting and managing business-critical systems in Deutsche Börse s co-location, where low latency is of primary concern. In this fast-paced environment, we can provision and manage your high performance servers and network components. You can rely on our professional co-location integration and technical support services. Access to the trading, clearing and information systems of Deutsche Börse Group and its partners, e. g. Singapore Exchange, SIX Swiss Exchange and the CEE Stock Exchange Group, as well as other Deutsche Börse services, is only a cross connect away. Streamlined support processes provide firms with greater system availability in a more efficient, centralised IT environment, from a single, trusted partner.
12 Managed Co-location Services Managed Co-location Services 13 Time to trade ExServes Time Service ExServes Time Service allows for continuous, Precision Time Protocol (PTP) based network time synchronisation with Eurex Exchange s T7. Deutsche Börse operates a centralised time source and a robust, state-of-the-art timekeeping and network architecture in its co-location facility. This provides customers with an accurate reference time for mission-critical trading applications and market data feed handlers and facilitates high precision logging for insightful correlation and deep analysis of events and transactions. The ExServes Time Service distributes a precise GPS (Global Positioning System) time signal with sub-microsecond accuracy. ExServes Time Service can be easily ordered via the Member Section of Deutsche Börse Group. Integration and support packages ExServes Connect ExServes Connect is a full service package that facilitates quick and easy onboarding to the Deutsche Börse network. Depending on your connectivity type, appropriate network and server components are procured and configured by our teams of technical specialists, then installed and integrated onsite by our experienced field engineers. ExServes Management Link Deutsche Börse can provide leased line connectivity between your premises and its co-location data centre in Frankfurt, or with any other location within reach of the Deutsche Börse network, for remote infrastructure administration or application delivery purposes. Router management Configuration and monitoring of routers and switches demand specialist technical knowledge and dedicated support teams. Failing router hardware and misconfigured networking equipment can adversely affect your exchange performance, with serious impact on your business activities. This is where ExServes Router Management can help, providing a continuous monitoring, maintenance and configuration update service for your mission critical networking components. Vendor Access ExServes Vendor Access allows independent software vendors (ISVs) to access multiple exchange simulation environments for application development as well as pre-production testing of trading and clearing platforms. Vendor Access connectivity is provided over the Internet using a virtual private network (VPN) secured by robust encryption technologies. The benefits to you: Access to a complete functional replica of the production environment Participation in regular technical and functional focus days allowing the verification of system and application behaviour Access to expert technical support teams who facilitate easy onboarding
Database Management 15 Data security and confidentiality are our priority Simplify your data management Database Management Our database management solutions deliver efficient, cost-effective data storage and management to release you from the complexities and resource commitments of daily increasing data volumes. Secure and stable We support a large-scale and highly-developed database environment, continually monitored and maintained to provide reliable and secure data storage. We monitor capacity from the lowest to the highest levels within the database structure. Sophisticated reporting and alerting systems enable our certified database analysts (DBAs) to analyse and refine both database and application performance. All this means you can rely on our service level and maximise your value for money. We have many years of expertise in database management from supporting our own trading, clearing and settlement and custody systems and in addition outsourcing those skills and infrastructure to a wide range of customers around the world.
16 Database Management Database Management 17 The benefits to you: Cost efficient database operations Centralised management and therefore economies of scale Lower support costs due to dedicated IT staff You also gain the advantages of: First class IT infrastructure and a high level of technical standards Stabilised and extensively proven standard software configurations Intense database monitoring policies and practices High quality service, banking IT competence, professionalism and flexibility Concentrate on your core business while we take care of your database management. Reliable Our team of certified DBAs, some with up to 25 years experience, are available around the clock allowing your business to make the most of our expertise 24/7. Proactive We firmly believe in capacity planning and regularly analyse performance using graphical growth trends from object to database level combined with reporting and alerting systems. You can rely on our highly skilled DBA team to keep the performance of databases and applications finely tuned for maximum performance. We deliver value for money and cost-effectiveness as these planning techniques enable us to prepare for the future growth in your data volumes and evolving business requirements. Deep technical understanding Our DBA team share in-depth knowledge and experience in a wide range of specialist features such as data replication and propagation, object partitioning, flashback technologies and others. The team also supports the flexible relational database management systems ideal for running on cloud computing platforms. We keep abreast of latest technology improvements to keep your processing efficient. For example, we adhere to an efficient software patching policy including quarterly releases. Our robust backup and recovery strategy based on high-range sub-systems uses two different technologies to provide the highest level of reliability and redundancy.
IT Security 19 Protected data, secured processes and an expert team Safeguarding confidential information IT Security We employ a highly skilled IT security team providing a wide range of security-related services tailored for individual customers: PKI and multi-factor authentication Vulnerability scanning and alerting Email security Web application protection Security incident monitoring One provider for all your IT security needs Public-key infrastructure (PKI) and Multi-factor authentication We currently manage several public and private Certification Authorities, issuing certificates to users and companies world-wide. Certificate-based or two-factor authentication services can be integrated into cloud-based applications including remote access and secure email access with optional identity management and user-provisioning services, so that you can be sure who you are dealing with. Vulnerability scanning and alerting Web-facing applications are regularly scanned for application and system vulnerabilities. Application-specific reports highlight vulnerabilities that have been discovered and make recommendations on how to resolve the issues.
20 IT Security IT Security 21 Email security Secure email services for local or cloud-based email systems include: encryption and digital signing of emails, scanning for malicious code and content inspection based on rule-sets tailored to customer requirements. This allows you to customise the parameters for your specific business and have more precise control to prevent data leaks. Web application protection Several layers of protection are available for web-facing applications, including real-time intrusion detection and prevention, provision of application firewalls, real-time log analysis and database usage monitoring. The application immediately notifies our IT team of unauthorised access attempts and implements further prevention measures on an on-going basis. You can be confident that the level of protection is always one step ahead. Reliable security plus constant monitoring and timely alerts Security monitoring Even with the most sophisticated measures in place, no application can be 100 % secure. We provide 24/7 security monitoring to ensure that, in the event of a security incident, the appropriate alerts are raised to the correct recipients so that a timely response is achieved, thereby ensuring the level of impact can be kept to a minimum. regular basis to measure the effectiveness of controls and identify improvement opportunities. Our IT security solutions protect your information and have the added benefit that you are better prepared for legal and regulatory ad-hoc requests and regular reporting. Assured security All our data security solutions employ rigorous authentication processes to ensure ongoing data confidentiality is maintained. Our management processes for operations, development, project and IT security meet recognised international standards for quality management and IT service management. The benefits to you: Meet all your data protection requirements: business, ethical and legal Secure information and information systems from unauthorised access, use or destruction Keep data confidential and trustworthy over its entire life cycle and at the same time available to authorised users Be confident in the high level of protection provided by our ISO-certified procedures and processes Safeguard your own reputation by protecting the privacy of data belonging to your customers and their clients Flexible and transparent All the above services can be combined to provide a cohesive multi-level security architecture appropriate to the customer risk profile. Consolidated dashboard reporting is available on a
22 Market Data + Services Contact Information 23 Market Data + Services Contact Information Your smart partner Thanks to the economies of scale achieved by Deutsche Börse Group, Market Data + Services has a successful portfolio of robust technology solutions to meet the needs of customers within the financial services industry. Our commitment and dedication to quality, our in-depth industry know-how and stringent internal processes and procedures are key reasons why the financial community chooses Market Data + Services as their partner of choice. Certification The management system supporting our operations, development, project and IT security management processes, is certified as meeting recognised International Standards for Quality Management and IT Service Management. Deutsche Börse IT is certified by Det Norske Veritas (DNV), one of the world s leading accredited certifying bodies, as meeting the requirements of ISO 9001:2008/TickIT for Quality Management and ISO/IEC 20000-1:2011 for IT Service Management. For further information about Market Data + Services and how we can help you, please contact us: Deutsche Börse Group Market Data + Services Frankfurt Phone: +49-(0) 69-2 11-1 16 90 E-mail: it.sales@deutsche-boerse.com Luxembourg Phone: +352-243-32434 E-mail: it.sales@clearstream.com Creating more choice Market Data + Services is continually developing its portfolio of services, including: Global connectivity and network solutions IT Hosting and Managed Services Banking and finance solutions in ASP and SaaS earchiving and einvoicing in SaaS SWIFT Service Bureau with integrated AML and other modules
Published by Deutsche Börse AG Market Data + Services 60485 Frankfurt/Main Germany www.deutsche-boerse.com August 2013