INFRASTRUCTURE MANAGEMENT SERVICES

INFRASTRUCTURE MANAGEMENT SERVICES

Infrastructure Management Services Tech Mahindra IT Infrastructure Management Services (IMS) offers a suite of reliable, responsive, flexible and proven Infrastructure services and solutions that deliver differentiated value to our customer's business. Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes Infra Consulting, Data Center, End User Computing, Enterprise Networking, Enterprise Security, IT Infrastructure Operation Management and Transformation Services. FY14-15 $ 3.9 Billion Customer Base 780+ 105,200+ Associates Worldwide Worldwide 90 Countries AMERICAS EMEA APAC Focus Industries Banking & Insurance Travel, Transport & Logistics Manufacturing Infrastructure being Managed 80 + Data Centers 650,000+ Assets 114+ PB Storage Healthcare Telecom Natural Resources Retail Key Highlights 12000+ associates in 36 countries and a customer base of more than 230 Unique Scale : Largest Infrastructure Management engagement with 1500+ FTEs managing 35K+ Servers, 25 PB Storage, 35K Network Elements, 1700 Applications, 27 Data Centers Supporting SOC Services for over 450+ Enterprise Customers Over 15 years of delivering Hosting & Shared Services with our Global Footprint of owned/ Partner Data Centers IMS Academy: Offers a unique simulation based Infrastructure Operations training Partnering with best of breed technology providers 2

NxT Gen Managed Services- Transforming to be future ready IT Infrastructure Management Service is undergoing a paradigm shift It is moving away from resource based operations and ad-hoc support to services driven by automation & analytics (IT Operations Analytics). The focus for today s IT infrastructure operations is on service level management, continuous service improvement, innovation around leveraging hybrid cloud models and commercial models that combine assets and services, to be offered as-a-resource unit- based service. Infrastructure teams within organisations are under unrelenting pressure to adopt new technologies, accelerate application delivery, improve service levels, and re-brand IT for internal consumption, while pushing to reduce cost and transform continuously. The only way of achieving this is by adopting multiple next-gen infrastructure technologies, increasing the level of automation, leveraging private & public cloud orchestration, adopting open technology platforms, migrating to SaaS/ PaaS based applications, and adopting Software Defined Networking, among others. Tech Mahindra, leveraging its decade plus experience in IMS, has built several NexGen managed services platforms that have transformed business operations to a new level altogether. 3

TRANSFORMING END USER EXPERIENCE WITH - WAAS NXT & SDSO End User Analytics Context aware Security Unified Service Management Workspace as a service Messaging & Collaboration as a Service Application as a service Data on the Go Backup as a servicee Enterprise Mobility Management User Profile Road Warriors Task workers Knowledge workers Executives Innovators Operating System IT Store Network End User Digital State WaaS (Workspace as a service) NxT: IT STORE LAN WAN WLAN Wi- Fi Mobile 3G Mobile 4G WaaS NxT is a next generation digital platform for end users that Instantiates unique workspaces, providing flexibility to deliver enterprise apps, data and end user collaboration solutions in a secure manner for varied work styles seamlessly made available as-a-service.it delivers context-aware and follow-me workspaces on multiple devices with analytics engine, automation and orchestration layer for a true digital transformation. 4

Service Delivery and Service Optimisation (SDSO): SDSO suite is aimed at empowering end users, automating the IT service delivery and operations. It provides a Self-service IT portal where users can interact with IT without delay. It enables proactive and automatic delivery and return of IT services triggered by business qualification. It reduces complexity of desktop management and user profile management through context awareness. It uses End user IT analytics for proactive and predictive end user monitoring and support requirements. Service Delivery & Service Optimization Suite (SDSO) Evolved Workplace Self Enablement IT Store IT Automation Evolved & Secured Workplace End User IT Analytics Workspace Abstraction Live Service desk Integrator (3rd party integrations) Optimized Service Desk Chat Remote Support 5

TRANSFORMING INFRA OPERATIONS MANAGEMENT WITH AUTOMATION & ANALYTICS WITH: DATA INGESTION FLOW 2 PATH TM Meridian enabling IT Operations analytics for Application & Infrastructure Collect Auto-discover, Aggregate, and store millions of inputs per second fro application and infrastructire Correlate Map business-level application and infrastructure process, connections ans flows together in near real time Analyze Model and predict system behavior using machine learning and statistical algorithms Visualize Show rich contextual views based on business objectives for each end user. Flashback to any point in time in three clicks or less Service Optimization Through Automation Framework (SOTAFTM) enabling IT Service Automation SOTAFTM is an innovative approach, that breaks off from the traditional incremental models and provides a drastically improved, overall effectiveness of IT services and process management, and better alignment of resources to meet the business objectives. 6

TRANSFORMING ENTERPRISE HOSTING WITH MPAC Managed Platform for adaptive Computing (mpac): mpac is a next level of cloud management platform which Simplifies IT by transforming legacy DCs into adaptive infrastructure. It orchestrates complexity and delivers private and hybrid IaaS in response to dynamic workload requirements. mpac enables integrated performance, availability and SLA management of Applications and Infrastructure across multiple cloud providers. IMS SUCCESS STORIES One of the Top 3 CSPs One of the Top 2 paper, packaging, recycling companies One of the Top 3 low cost airlines One of the Top 4 banks Engagement Duration 7 years + 10 years 5 years 10 years Key Benefits 1. Consolidation of 8 vendors under single support organization. 2. Committed YoY productivity improvements 1. Application & Infra optimization 2. 2500+ Device Patch MGMT 3. 150+ Edge Site servers 4. 200+ Windows and Linuxservers PACT separation 1. New Tech initiatives 2. Multi Vendor management 3. Cost Optimization 1. Private Cloud based 2. PAY per USE model 3. Increased User to desk RATIO 1:1.25 4. Increased Application Response time 3 times faster than on LAN 5. All data resides in AUS Services Data Centre Core Infra support, DC Consolidation Services Data Centre Core Infra Support,Network & Security Services, End-user services, Partner based support for End-user services, Application Services Data Centre Core Infra Support, Network & Security Services Hosted Private Cloud WaaS Volumes 5500+ Servers, 7PB of storage, 600+ Network / Security Devices 2500+ Servers, 250 Applications, 5500+ Users, 120 locations across Australia 5 Data Centers, 120 Physical & 750 VMs, 5000 users & 6700 Mailboxes, 600 Virtualized applications, 700 Network Devices 2 Data Centers, 22000 Users, 100% Load Balanced DR Delivery Locations Australia & 2 Delivery locations in India Australia, India & Manila Australia and India Australia & 2 Delivery locations in India 7

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