Job Scheduling Management Integration with SAP CPS by Redwood SAP Solution Manager 7.1. SAP AG August, 2011

Job Scheduling Management Integration with SAP CPS by Redwood SAP Solution Manager 7.1 SAP AG August, 2011

Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. 2011 SAP AG. All rights reserved. 2

Agenda Job Scheduling Management Suite Supporting the lifecycle of a background job (request, document, schedule, monitor) Further Information SAP notes, SAP Service Marketplace links and SDN blogs Compare SM36 and SAP CPS 2011 SAP AG. All rights reserved. 3

Why Focus on Job Scheduling Management? Applications & Challenges Goal Application Challenge Visibility Efficiency Effectiveness Governance Job Documentation SAP Central Process Scheduling by Redwood Business Process Monitoring Job Request provide standardized & web-based documentation avoid unnecessary job processing ( forgotten jobs) avoid unnecessary slow support processes living documentation vs. one-time documentation... automate job processing where possible (job chains) schedule across system boundaries event-driven vs. time-driven scheduling control end-user jobs (job interception) ensure that jobs start/finish at the right time ensure job processing within given time windows correlate important jobs with business processes management by exception provide standardized & web-based request form integration with standard incident management process integration with standard change management process integration with documentation, scheduling & monitoring Clean-up Job Scheduling Management Health Check ensure even workload distribution avoid unnecessary often job processing discontinue jobs that are no longer needed avoid redundant job processing 2011 SAP AG. All rights reserved. 4

Job Scheduling Management Process View Business Department IT Department Key User/End User Business Process Operations SAP Technical Operations Application Management Create Job Request Plan Job Request Receive Approval/Rejection Approve/Reject Job Request Document Job Document Job Test Job Schedule Job Run Job Monitor Job RCA process 2011 SAP AG. All rights reserved. 5

Job Scheduling Management Suite Supporting the lifecycle of a background job (request, document, schedule, monitor)

Scenario Business Process Order to Cash Job Scheduling Management CRM - C00 Create Sales Order SAP ECC - SMY Create Sales Order SAP ENTERPRISE PORTAL - EPP Create Sales Order New job S_DE_PP_MRP_0001_D should run daily Check Availability Run MRP Procurement Process Manufacturing Process Warehouse - TT5 Create Outbound Delivery Create Outbound Delivery Create Picking Transfer Order Business Process Champion Create Billing We would like to schedule Document an MRP run once per day for our new German plant 0001 Post Goods Issue Post Goods Issue Confirm Picking Transfer Order 2011 SAP AG. All rights reserved. 7

Job Scheduling Management - Work Center Information initially maintained in web form (e.g. by business) is saved as Job Request document in SAP Solution Manager and can be now picked up by IT via the Work Center UI. 2011 SAP AG. All rights reserved. 10

Job Request Message created with Context Information The created Job Request is part of the Job Scheduling Management assignment block within a corresponding CRM incident (type SMIN). Here you are able to create a Job Document as follow-up document. 2011 SAP AG. All rights reserved. 11

Job Documentation Overview The Job Document contains all the information that was already maintained in the corresponding Job Request and the Job Document is also linked to the Job Scheduling Management assignment block. 2011 SAP AG. All rights reserved. 12

Planning Check if New Job Request Fits Into Existing Schedule Use BACKGROUND_JOB_ANALYSIS tool in transaction ST13 to check job distribution HW & time restrictions scheduling at 5:30 might be a problem other less important jobs might need a rescheduling 2011 SAP AG. All rights reserved. 13

Job Documentation Overview The Job Document that was created in reference to the Job Request can also be picked up and further processed by IT via the Work Center UI. 2011 SAP AG. All rights reserved. 14

SAP Solution Manager integration with SAP CPS Business Automation Enabler (BAE) interface SAP Solution Manager 7.1 Change Request Management Job Request End/Key user request JR message creation in background Enterprise Portal/ Web Form Intranet SAP Central Process Scheduling by Redwood Job documentation automatically populated with respective CR data Job Documentation Transfer job documentation (incl. basic scheduling) BAE Job Scheduling SAP NW 7.0 Redwood Process Server Business Process Monitoring BAE Push Monitoring information SAP System BAE = Business Automation Enabler 2011 SAP AG. All rights reserved. 20

SAP Solution Manager Lean Job Request Scenario With Arbitrary Scheduling Tool SAP Solution Manager 7.1 Job documentation automatically populated with respective job request data Job Request Job Documentation End/Key user request JR message creation in background Manual Transfer of job documentation (copy & paste) Enterprise Portal/ Web Form Intranet External Job Scheduler Business Process Monitoring Pull Monitoring information from Back-end SAP System 2011 SAP AG. All rights reserved. 21

SAP Solution Manager integration Solution Manager Scheduling Enabler (SMSE) interface SAP Solution Manager 7.1 Change Request Management Job Request End/Key user request JR message creation in background Enterprise Portal/ Web Form Intranet External Scheduler certified for SMSE Job documentation automatically populated with respective CR data Job Documentation Transfer job documentation (incl. basic scheduling) SMSE Job Scheduling Business Process Monitoring SMSE Push Monitoring information SAP System SMSE = Solution Manager Scheduling Enabler 2011 SAP AG. All rights reserved. 22

Job Management Suite SAP Solution Manager & SAP Central Process Scheduling by Redwood SAP Solution Manager Standardized job request form (web-enabled) Standardized, central job documentation Job documentation templates Business process-orientated job monitoring Trend reporting based on monitoring data Integrated change request management with approval process SAP backend related job reporting Optimize Report Request Job Management Monitor Closed-loop integration Document Schedule SAP Central Process Scheduling by Redwood Central job scheduling Event-driven scheduling ABAP, JAVA, OS and non- SAP* scheduling Job chain management across system boundaries* Time-zone & calendar management Job interception Workload balancing SAP Service Desk integration Business Automation Enabler (e.g. Closing Cockpit) Full control over end-user scheduling: Redirecting end-user into job request process & rulebased job interception * Chargeable SAP CPS version 2011 SAP AG. All rights reserved. 23

Further Information SAP notes, SAP Service Marketplace links and SDN blogs Compare SM36 and SAP CPS

Further Information SAP Notes 1054005 - FAQ: Job Scheduling Management with SAP Solution Manager Describes roles and SPRO activities in order to get started with Job Management in SAP Solution Manager 1117355 - Job Scheduling Management: Work Center Describes steps in order to activate the Job Management Work Center 1111310 - Job Scheduling Management: Extended Configuration Describes configuration steps for Service Desk so that Job Request and Job Documentation get linked 1122497 - Process scheduling for SAP Solution Manager Information around the Process Scheduling Adapter for SAP Solution Manager 1265635 - How to setup BAE (Business Automation Enabler) 2011 SAP AG. All rights reserved. 25

Further Information Links Job Scheduling Management on SAP Service Marketplace https://service.sap.com/jsm SAP Central Process Scheduling by Redwood on SDN https://www.sdn.sap.com/irj/sdn/nw-scheduling Business Process Monitoring on SAP Service Marketplace https://service.sap.com/bpm Business Process Monitoring on SDN https://www.sdn.sap.com/irj/sdn/nw-processmonitoring White Paper & Best Practice about Job Scheduling Management Link to White Paper Job Scheduling Management Link to Best Practice Job Scheduling Management 2011 SAP AG. All rights reserved. 26

Further Information SDN Blogs & Wiki SAP is first vendor to provide a comprehensive Job Management Suite http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/14621 FAQs about Job Scheduling Management http://wiki.sdn.sap.com/wiki/display/sm/faq+job+scheduling+management Job Interception: Controlling end-user scheduled jobs http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/14715 Re-directing transactions SM36, SM37, SA38: Controlling end-user scheduled jobs Part 1 & 2 http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17544 http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17799 Implementation of a naming convention in JSM http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/14716 2011 SAP AG. All rights reserved. 27

Comparison of SM36 and SAP CPS (1/2) SM36 SAP CPS Scheduling of SAP jobs only Scheduling of SAP & non-sap jobs Local Scheduling for one system only Mainly time-driven scheduling Central Scheduling for entire system landscape (SAP & non-sap) Mainly event-driven scheduling (higher throughput) Only three different job classes A, B, C Job priorities between 1-100 Only two queues (class A vs. class B and C) No job chain functionality No automation possible Several logical queues can be created (e.g. per application) Job chain functionality within and across system boundaries Process automation depending on raised events across system landscape 2011 SAP AG. All rights reserved. 28

Comparison of SM36 and SAP CPS (2/2) SM36 Not possible to schedule periodic jobs only at certain time frames (business hours) One job per variant (e.g. per plant) Simple workload distribution (depending on free BTC work processes) Job dependencies hardly considered No control over jobs that are directly scheduled by end-users No control over parent-child jobs Integrates with SAP Solution Manager SAP CPS Several time windows & submit frames can be defined and included/excluded into each other One job definition can be used with different parameters Sophisticated workload distribution (depending on CPU utilization, Memory paging etc. ) Job dependencies across systems (SAP and non-sap) considered End-user jobs can be intercepted Possible to check if all related child jobs are successfully finished Integrates with SAP Solution Manager 2011 SAP AG. All rights reserved. 29

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