Contents Ad-Aware Antivirus Overview... 3 What is Ad-Aware Antivirus?... 3 Ad-Aware Antivirus Features... 4 System Requirements... 6 Getting Started... 7 Ad-Aware Install... 7 Using Ad-Aware Free 30 day Trial... 13 Upgrading Ad-Aware... 15 Ad-Aware Free Pro Trial Antivirus + Activation... 18 Closing the Identity Monitoring Notice... 21 Closing the Activation Notice... 21 Using Ad-Aware Antivirus... 22 Application Interface... 22 Menu Bar... 22 Quick Access Toolbar... 23 Status Bar... 23 Information on Problems Detected... 24 Main Screen... 28 Configuring Settings... 28 Real-Time Protection... 29 Shop & Bank Safely Online... 30 E-mail Protection... 31 Identity Protection... 32 Advanced Firewall... 34 Application Rules... 36 Ports Rules... 39 Network Rules... 43 Gateway Rules... 44 Trusted Zones... 46 External Storage Scan... 48 Safe Networking... 49 Safe browsing... 50
: Ad-Aware Antivirus & Antispyware... 51 About Scans... 51 Running a Scan... 51 Quarantined Items... 56 Reports... 58 Scheduling Scans... 60 Creating Ignore List... 61 Updating Definitions... 62 Performance Settings... 63 Ad-Aware Antivirus Settings... 64 General... 64 Gaming Mode... 65 Notifications and Balloons... 65 How To... 66 Activate Ad-Aware Antivirus... 66 Update Ad-Aware Antivirus... 66 Upgrade Ad-Aware Antivirus... 66 Send Feedback... 68 Get Support... 68 Access User Guide... 68 Uninstall Ad-Aware Antivirus... 68 Copyright... 73 2
: Ad-Aware Ad-Aware Antivirus Overview What is Ad-Aware Antivirus? Welcome to Ad-Aware Antivirus! Ad-Aware Antivirus is a security solution that allows you to combat stealthy online threats and the latest advancements by cyber criminals. Ad-Aware Antivirus protects you from malware that secretly takes control of your computer, resulting in aggressive advertising pop-ups, sluggish computer activity and even identity theft through stolen private information. Ad-Aware Antivirus allows you to root out hazardous content on your system, clearly identify the threat level, and gives you the ability to remove or block harmful applications and processes, so that your private information remains right where it should under your control. With Ad-Aware Antivirus, you can keep an eye on your credit file activity and monitor a potential fraud Ad-Aware Antivirus provides complete malware protection against viruses, spyware, trojans, rootkits, blended malware, hijackers, keyloggers, and other potential cyber threats, giving you the power to protect your online security and privacy so that you can use the Internet how, when, and where you want. The latest version of Ad-Aware (Ad-Aware 10) is available in three versions: Ad-Aware Plus, Ad-Aware Personal Security and Ad-Aware Pro Security Please follow the guidelines set forth in this most recent edition of the Manual to facilitate the work with Ad-Aware Antivirus. 3
: Ad-Aware Ad-Aware Antivirus Features Ad-Aware Antivirus is an easy-to-use and effective anti-malware and anti-virus Lavasoft product comprising highclass technologies which give you unrivalled protection against various kinds of viruses and malware. Learn about the Ad-Aware Antivirus key features: Antivirus + Anti Spyware (Free, Personal, Pro) Provides comprehensive anti-virus and anti-spyware protection, including: protection against blended malware, trojans, worms, backdoors, rootkits, hijackers, and invasive software like password stealers, monitoring tools, keyloggers and other applications that transmit private or personally identifiable information. Real-Time Protection (Free, Personal, Pro) Constantly watches the vulnerable areas of the computer and reacts to suspicious activity in real time. Monitors changes, deletion and/or modification of files and also monitors the execution and loading of programs and DLLs. Gaming Mode (Free, Personal, Pro) Suspends the security alerts, system scans and auto-updates without compromising the security, allowing you to work or play with no interruptions or strain on system resources. Safe Online Shopping and Banking (web filtering) (Personal, Pro) Real-time phishing protection against cyber criminals out to steal your credit card data, your passwords and banking info. External Storage Scan (Pro) Checks additional hard disks, USB and network storage devices for complete system coverage. Advanced Firewall (Pro) Shields your PC from hackers, unauthorized access, and hijackings. 4
: Ad-Aware Email Protection (Pro) Protects against e-mail-borne threats by scanning both the content and the attachment of all incoming and outgoing emails against potentially malicious content. Safe Networking (Pro) Effectively filters network traffic, prevents malicious behavior, protects running processes and filters web content. Safe Browsing (Free, Personal, Pro) Constantly checks sites against a constantly updated list of reported malware infected sites. The list is updated every 5-20 minutes and provides real-time browsing protection against the latest web-based exploits, from back door Trojans to exploits and phishing sites. Identity Protection (Pro) Helps protect your personal information by actively monitoring your credit report and alerting you when critical changes to your records are detected. 5
: Ad-Aware System Requirements Your computer must meet the following system requirements in order to run the application effectively: Note: This product should not be installed on any type of storage media that may be inaccessible at times. This includes network drives, removable drives, hot-swappable drives, USB drives, and FireWire (IEEE 1394) drives that may be disconnected. Supported Operating Systems: Windows XP SP2+ (32- & 64-bit) Windows 2003 Server SP1+ (32- & 64-bit) Windows Vista, Vista SP1+ (32- & 64-bit) Windows 7 (32- & 64-bit) Windows Server 2008+ (32- & 64-bit) Note: Installation is not supported on Windows 95, 98, ME, NT 4, Win 2000, XP with SP1 or older, Macintosh or Linux computers. 1 GHZ Computer with 512 MB of RAM (memory) and 300 MB of available free space on your hard drive. Miscellaneous: Microsoft Internet Explorer 7.0 or higher Internet access for definitions updates (Broadband recommended) Supported Email Clients (applies to Email Protection): Outlook 2000+ Outlook Express 5.0+ Windows Mail on Vista SMTP/POP3 (Thunderbird, IncrediMail, Eudora, etc.) Note: SSL and TLS are supported in Microsoft Outlook and Microsoft Outlook Express only. 6
: Ad-Aware Getting Started Ad-Aware Install Ad-Aware is a full-fledged antivirus. Before you install Ad-Aware, we recommend that you disable or uninstall other security-related programs. You install the application in less than ten steps. Time to get started! Step 1 To start the installation, locate and double-click the downloaded file. Step 2 When the File Download dialog box appears, click the Save button. Step 3 Once the download is complete, go to the downloaded path and double-click the installation file to launch a setup wizard. Step 4 Follow the prompts within the installer to complete the installation of Ad-Aware Antivirus. 1. First, choose your preferred language and click the option of your choice. 7
: Ad-Aware 2. With the dialog box displayed, choose the folder to install the Ad-Aware Antivirus application. The default destination folder is C:\Program Files\Ad-Aware Antivirus\ Note: To change the location, click the Change button. Select the Create a Desktop Shortcut check box if you want a program shortcut appear on your desktop. Once you have carefully read the Ad-Aware End User license agreement, make sure to select the I Accept this End-User License Agreement check box. To proceed to the next step, simply click the Next button to continue. 8
: Ad-Aware 9
: Ad-Aware 3. The Ad-Aware Security Toolbar is an additional download you can install for your browser. Just select the Install Ad-Aware Security Toolbar (recommended) option within the displayed dialog box. To proceed, click Next. 10
: Ad-Aware 4. You can see the progress of the Ad-Aware Antivirus installation process. 11
: Ad-Aware 5. Congratulations! The Ad-Aware Antivirus application has been successfully installed on your PC. 6. Click Finish to close the Ad-Aware Setup Wizard. 7. To complete the installation, you must restart your computer. With the dialog box displayed, accept the prompt. Click No if you want to restart later. Your computer restarts and Ad-Aware Antivirus is completely installed. 12
: Ad-Aware Using Ad-Aware Free 30 day Trial Once you have restarted your computer, you will notice that you now have a fully functional version of Ad-Aware Free. To start using your 30 days Free simply click on Start using Ad-Aware. After 30 days you will have to request a Free 1year license key by clicking on Info (top right) followed by Activate. 13
: Ad-Aware As you near the end of your 30-day trial, you will be prompted with the following notices: 2 day trial expiration notice: Once any of the above prompts are displayed, users can choose to preform one of the following actions: 1) Upgrade to Ad-Aware Pro 1, 2 or 3 year protection 2) Activate Ad-Aware Free Antivirus + 3) Close the prompt and continue enjoying Ad-Aware Free 30 day trial for the remainder of the trial period. 14
: Ad-Aware Upgrading Ad-Aware Clicking on the Upgrade Now link at the bottom left hand corner will lead you to Lavasoft s purchase page where you can choose the product, number of licenses and duration of the desired licenses you would like to purchase. Once this has been selected, all order information and license key activation information will be sent to your email (check you junk, spam and bulk folder). Once you have received your license key you can activate your software by click on Info (top right hand corner) followed by Activate or you can simply click on the Activate Now at the bottom right you will be prompted with this screen where you can copy and paste the license key sent to you by email. 15
: Ad-Aware 1) Copy and paste the license key you have received by email into the designated field (as indicated above). 2) Click on the Activate button At this point, an activation status window will be displayed 16
: Ad-Aware If the activation is successful, Ad-Aware will display the following notice: If Ad-Aware s activation process has failed for whatever reason, the following notice will be displayed: If the process has failed, please select the Try Again option and follow the steps provided. Once Ad-Aware has successfully been activated, you will be able to continue enjoying all of its features. 17
: Ad-Aware Ad-Aware Free Pro Trial Antivirus + Activation If you have chosen to activate Ad-Aware Pro 30 day Free Trial than the following activation steps need to be taken in order to maintain your level of protection and to continue receiving definition and software updates: 1) Select the Info button at the top right hand side followed by Pro Trial. Once you have selected Pro Trial in the window above, the following activation window will be displayed: 18
: Ad-Aware 2) When the dialog box has been displayed, type your full name and e-mail address in the corresponding fields. Then make sure the check box for I have read and agree to Lavasoft Privacy Policy has been selected and click the Submit button to proceed. Note: If you want to receive our newsletter on relevant information about security threats as well as promotional offers from Lavasoft, select the Yes, sign-me to the Lavasoft newsletter check box. 3) Once you have completed submitting the registration form, an email with your activation key will be sent to the email address (check your junk, spam and bulk folders) In addition, you are presented with an option to change your email address or resend an email to the address you have indicated in the previous step. If you would like to resubmit new information, simply click on the link of your choice in the window displayed. 4) Once this is done, copy and paste the activation key you have received to your email and paste it into the Paste Your Activation Key field (indicated above). Then proceed by clicking the Activate button. If you want to postpone activation, click Do it later. Once Ad-Aware Free Antivirus + has been successfully activated, the following window will be displayed: 19
: Ad-Aware At which point, your computer will be protected and you ll be able to continue enjoying all of Ad-Aware 10 Free Pro Antivirus + features and protection. If Ad-Aware Free Antivirus + returns a failed registration message than please select the Try Again option. 20
: Ad-Aware Closing the Identity Monitoring Notice Clicking on the X will close the window and will allow you to continue using Ad-Aware Pro, this window will appear once you start Ad-Aware again. To avoid being prompted for Identity Monitoring you can click on the no thanks in blue on the bottom left hand corner. To activate Identity Monitoring simply click on Activate Now in yellow on the bottom right hand corner. You can also activate Identity Monitoring from the quick access toolbar by clicking Activate. Closing the Activation Notice Closing the Activation notice (action 3) will simply close the window and allow you to continue using Ad-Aware Free for the remainder of your 30 day trial. Once the 30 days has expired, Ad-Aware will no longer update the definitions until you request a Free 1 year license key. Open your Ad-Aware Free software; on the home screen at the top right you will see 3 icons Home, Info and Options, click on Info followed by Pro trial. An email with a 1 year Free key will be emailed to you (always check your junk, spam and bulk folders). 21
: Ad-Aware Using Ad-Aware Antivirus Application Interface The Ad-Aware Antivirus application interface includes the following elements: Menu Bar Quick Access Toolbar Status Bar Main Screen Menu Bar The menu bar's purpose is to supply a common housing for the application menus (Home, Info, and Options) which provide access to the following functions: Home Info referring to the main screen activating the application activating the Free Pro Trial sending a feedback getting support opening the application user guide displaying the application information Options setting the application 22
: Ad-Aware Quick Access Toolbar The Quick Access Toolbar displays a selection of the more commonly used commands in Ad-Aware Antivirus in the top right-hand corner of the application: Scan View Quarantine Modify Protection Settings Update Definitions Status Bar The Status Bar reports the protection status of your PC based on how frequently the PC is scanned and how often malware definitions are updated. To easily and visually comprehend Ad-Aware s monitoring of your computer s security, the status bar changes colors reflecting the state of your computer s security. The following is an explanation of each computer status: Protected (Green) indicates the following: No threats are found. Threats found during a scan performed no later than three (3) days ago are cleaned. The Real-Time Protection and the Definitions are downloaded and up to date. The E-mail Protection and Advanced Firewall features are enabled. (Pro) At risk (Orange) indicates the following: 23
: Ad-Aware Thread Definitions are unavailable or out of date. (Free) System scan date is too old or has been never performed. (Free) The Real-Time Protection feature is disabled. (Free) The E-mail Protection and Advanced Firewall features are disables. (Pro) To get detailed information, click Get more information or anywhere in the status bar. You can see the Problems Information dialog appear. Threats detected (Red) indicates that a scan has detected threats which are not removed yet. To see information on threats found, click the Show link. You can see the Scan History Report tab open. To get detailed information, click anywhere in the status bar. Doing so will prompt the Problems Information dialog box to appear. Information on Problems Detected The Problem Information screen is displayed to you each time the Status Bar is clicked on. Once the dialog box is displayed, you ll be able to see a list of detected problems. Three tabs are available: Current Problems, Ignored List, and Automatic List. 24
: Ad-Aware Current Problems Tab Selecting this tab will cause all the listed items within to be selected by default. If you do not want to apply any action to a problem, clear the corresponding check box. You can perform one of the following actions on the selected item(s): Fix Later, Fix All Now, or Cancel. Click the Cancel button to close the dialog. Click the Fix Later button to close the dialog box. Doing so will change the computer s status to Protected and you will not be reminded about these detected issues until the next time Ad-Aware is restarted. Click the Fix All Now button to start fixing the problems immediately. In addition, you can apply one of the following options to an item selected in the list: Fix this problem now (recommended), Always fix this problem automatically, Remind me later, or Ignore (not recommended). To set an option, point to the icon and then select the desired option within the displayed pop-up: If you select Fix this problem now (recommended), the problem is fixed by clicking the Fix All Now button. If you select Always fix this problem automatically, the item changes its icon to Problems list to the Automatic List. and moves from the Current If you select Remind me later, the problem check box will be cleared and you will be reminded about the problem the next time Ad-Aware is launched. If you select Ignore (not recommended), the problem check box is cleared. The item then changes its icon to and moves from the Current Problems list to the Ignored List. 25
: Ad-Aware Ignored List Tab When this tab is displayed, all the items are deselected by default. If you want to apply any action to a problem, select the corresponding check box. You can remove selected item(s) from the list or cancel the action. Click the Cancel button to close this dialog box. Click the Remove from Ignored List to return selected item(s) to the Current Problems list. 26
: Ad-Aware Automatic List Tab With the tab displayed, all the items are deselected by default. If you want to apply any action to a problem, select the corresponding check box. You can remove selected item(s) from the list or cancel the action. Click the Cancel button to close the dialog box. Click the Remove from Automatic List to return selected item(s) to the Current Problems list. 27
: Ad-Aware Main Screen In the main screen you can see: Basic Protection section (1), Advanced Protection section (2), Product Support section (3), Malware Removal section (4), Scan Now button (5), and Program Info section (6). To get to the main screen of the Ad-Aware Antivirus application: on the menu bar, click Home or on the breadcrumbs, click Main Configuring Settings You can set and configure all of the Ad-Aware Antivirus application features from one location the Protection Settings screen. Please perform one of the following actions to access the Protection Settings screen: or On the main screen, click the icon next to the feature you want to configure, or click the icon. On the quick access toolbar, click Modify. Note: Clicking Modify refers you to the last feature tab you have visited. 28
: Ad-Aware Real-Time Protection The Real-Time Protection feature provides automatic protection which monitors computer systems for suspicious activity such as malicious objects in real-time. When working on your computer, Real-Time Protection runs in the background without causing noticeable strain to your computer system. Warning: If Real-Time Protection is turned on, ensure that no other real-time protection software is running. Running another software which also has real time protection simultaneously with that of Ad-Aware s will cause the two programs to conflict which may adversely affect your system performance. To set and configure the Real-Time Protection feature, proceed through the steps listed below: 1. On the main screen, click the icon next to the Real-Time Protection feature, or click the icon. The Real- Time Protection tab opens. 2. Select the Enable check box to enable Real-Time Protection. 3. With the Suspicious Programs drop-down combo box, select an action you want to apply to a suspicious program detected: Allow, Block, Quarantine, or Prompt User. You can allow suspicious programs if you are aware of the program and know that the program is trusted one. You can block or quarantine, or both known risks. You can work with quarantined items at a later time. Do not select these actions to not be bothered by notifications. Known risks continue to be automatically quarantined. You can open Real-Time Protection Reports periodically to view a log of what Real-Time Protection has detected. You can be prompted when accessing a file which can potentially harm your computer. This means a file is scanned automatically when it is accessed. 4. Select the required check box(es) which correspond to the item(s) being monitored via Real-Time Protection. 5. Click Restore Defaults to reset settings to their default values. 29
: Ad-Aware Shop & Bank Safely Online The Shop & Bank Safely Online feature allows you to prevent malicious objects when you browse the Internet. You can inspect the whole HTTP traffic and block potential malware and suspicious activities. To set and configure the Shop & Bank Safely Online feature, proceed through the steps listed below: 1. On the main screen, click the icon next to the Shop & Bank Safely Online feature, or click the icon. The Shop & Bank Safely Online tab opens. 2. Select the Enable check box to enable the Shop & Bank Safely Online feature. 3. Select the Enable Bad Site Blocking check box to turn on the option of blocking web sites which may harm your computer. 30
: Ad-Aware E-mail Protection The E-mail Protection feature allows you to shield e-mail from malware, spam, viruses and phishing attempts filtering both inbound and outbound messages. Once E-mail Protection is on, your email is automatically scanned behind the scenes. To set and configure the E-mail Protection feature, proceed through the steps listed below: 1. On the main screen, click the icon next to the E-mail Protection feature, or click the icon. The E-mail Protection tab opens. 2. Select the Enable check box to scan all incoming and outgoing emails. 3. From the email program list, select the corresponding check box to specify an e-mail client you use. 4. Select the Enable Anti-Phishing check box to enable anti-phishing. Once the feature is on, any email you receive is being protected from the phishing scam. The application strips the known bad URL link from the email. 5. Select the Quarantine a copy of original e-mail check box to save an original copy of the email to the quarantine folder. You can open E-mail Protection Reports periodically to view a log of what E-mail Protection has detected. 6. Click Restore Defaults to reset settings to their default values. 31
: Ad-Aware Identity Protection *US Citizens only* Identity Monitoring helps you protect personal information by actively monitoring your credit report and alerting you when critical changes to your records are detected. To activate the Identity Monitoring feature click on Activate on the Quick Access Toolbar to access the screen below. You can simply register yourself to enable to Identity Protection. 32
: Ad-Aware If you already have an Identity Monitoring account you can click on If you have previously activated Identity Monitoring, click here to re-activate. You will be prompted with the screen below where you will have to input your email, zip code and the last 4 digits of you SSN (social security number) and click Re-Activate. If you would like Ad-Aware to remember your Identity Monitoring credentials simple check the check box Remember me on this computer. 33
: Ad-Aware Advanced Firewall Our two-way firewall complements and enhances the protection offered by your typical router and provides more robust security by monitoring which applications are attempting to send data out (outgoing traffic). To set the Advanced Firewall feature and configure its general settings, proceed through the steps listed below: 1. On the main screen, click the icon next to the Advanced Firewall feature, or click the icon. The Advanced Firewall (General) tab opens. 2. Select the Enable check box to enable the firewall. 3. Set the additional features by selecting the required check box: Enable Intrusion Detection System (IDS) Log packets going to unopened ports Enable Boot Time Protection 4. Click the Stop All Traffic button to block the HTTP traffic on your PC. Click Resume All Traffic to allow filtering incoming and outgoing traffic based on the firewall settings. 5. Click Reset to Defaults to reset your firewall to the recommended settings. With the dialog displayed, select a mode radio button to reset the firewall settings to. In addition, you can select Delete all user defined firewall rules to reset all personal firewall rules to default. 34
: Ad-Aware Note: Simple Mode is recommended for most users who simply want basic firewall protection. All you need to do is keeping the firewall enabled in the Simple Mode which is default. Once the Simple Mode is enabled, the firewall allows the outgoing traffic and blocks any incoming traffic. In addition, you can still make changes and create rules, as needed. Learning Mode, which better suit more experienced users, frequently prompts you to take an action on activity by applications and for certain Operating System actions. By creating or modifying a rule, you can remember any action to the prompts and further apply it to this activity. Learning Mode implies an advanced setting. If you are not well experienced working with firewalls, set the firewall to the Simple Mode. To configure the Advanced Firewall settings, visit the other tabs of the Advanced Firewall screen: Application Rules Ports Rules Network Rules Gateway Rules Zones 35
: Ad-Aware Application Rules Use the Application Rules tab to create an application rule to allow/block traffic for that application. The rule can be configured to specify a program. You can Edit or Delete a rule you have Added. To edit or delete a rule, first, you need select it in the list. Note: You are allowed to edit default rules, not delete them. To add an application rule, proceed through the steps listed below: 1. On the Application Rules tab, click the Add button. 2. With the dialog displayed, indicate the application s path and set an action (Allow, Block, or Ask) to be applied on the following zones: Trusted Inbound, Trusted Outbound, Untrusted Inbound, and Untrusted Outbound. 36
: Ad-Aware 3. Once you are done, click Ok. To edit an application rule, proceed through the steps listed below: 1. On the Application Rules tab, click the Edit button. 2. With the dialog displayed, modify the following settings as needed: Application s path Actions (Allow, Block, or Ask) to be applied on the following zones: Trusted Inbound, Trusted Outbound, Untrusted Inbound, and Untrusted Outbound. 37
: Ad-Aware 3. Once you are done, click Ok. To delete an application rule, select it from the list and click the Delete button. 38
: Ad-Aware Ports Rules Use the Ports Rules tab to create a port rule and configure it for opening/closing a port. You can perform the following actions to a rule: Add, Edit, or Delete. To act on a rule, first, you need select it in the list. To add a port rule, proceed through the steps listed below: 1. On the Ports Rules tab, click the Add button. The Add a Port Rule dialog displays: 39
: Ad-Aware 2. Type a Name for the port rule. 3. Type manually the Application, or click Browse to locate the application. 4. Select a Port Number from the drop-down list box. 5. Select a Protocol from the drop-down list box. 6. From the drop-down combo box, select an action (Allow, Block, or Ask) for the rule. 7. From the drop-down combo box, select a direction (Both, In, or Out) for the rule. 8. Once you are done, click Ok. To edit a port rule, proceed through the steps listed below: 1. On the Ports Rules tab, click the Add button. 2. With the dialog displayed, make the needed modifications. Note: The dialog fields vary for Port and Advanced rules. If you want to edit an Advanced rule, go to Advanced rule. 3. Once you are done, click Ok. To delete a port rule, select it from the list and click the Delete button. In addition, you can add an Advanced rule. Advanced rules apply to a specific application and include one or a combination of protocol, local and remote ports, and direction of traffic. Adding the advanced rules, you specify an action for the Firewall to be taken for network activity that matches the advanced rule. To add an Advanced rule, proceed through the steps listed below: 1. On the Ports Rules tab, click the Add Advanced button. The Add an Advanced Rule dialog displays: 40
: Ad-Aware 2. Type a Rule Name for the advanced exception. 3. Type manually the Application, or click Browse to locate the application. 4. From the drop-down combo box, select an action (Allow, Block, or Ask) for the rule. 5. From the drop-down combo box, select a direction (Both, In, or Out) for the rule. 6. Under For Protocols, click Add. With the Add a Port dialog box displayed, select a port from the dropdown combo box: ICMP, IGMP, TCP, or UDP. 7. Enter one or more Local or Remote Ports. Under For Local Ports or For Remote Ports or both, click Add. The Add a Port dialog box displays where you can enter a single port (Beginning Port) or a port range. Under the Beginning Port area, select a port from the drop-down combo box. Once you are done, you can see a port number displayed in the Port Number field and its description displayed in the Description field. You can also manually type the port number. To enter a port range, under the Ending Port area, select a port from the drop-down combo box. Once you are done, you can see a port number displayed in the Port Number field and its description displayed in the Description field. 41
: Ad-Aware Once completed, click OK. Your changes are saved and the Add a Port dialog box closes. You are referred back to the Add an Advanced Rule dialog box, where the port or port range is displayed. As a result, with an allowed action, this port range is allowed past the firewall. 8. Click OK to add your advanced rule. The Add an Advanced Rule dialog box closes. The newly created advanced rule displays in the table on the Ports Rules tab. To delete an advanced rule, select it from the list on the Ports Rules tab and click the Delete button. 42
: Ad-Aware Network Rules Use the Network Rules tab to configure existing network rules to tell firewall what action to take for a network activity that matches the network rule. To edit a rule, first, select it in the list and then click Edit. With the dialog displayed, select an action (Allow, Block, or Ask) to be applied on the following zones: Trusted Inbound, Trusted Outbound, Untrusted Inbound, and Untrusted Outbound. Once you are done, click Ok. 43
: Ad-Aware Gateway Rules Use the Gateway Rules tab to create a gateway rule to ignore a specified MAC addresses by the firewall. The rule can be configured to specify a gateway. You can Edit or Delete a rule you have Added. To edit or delete a rule, first, you need select it in the list. To add a gateway rule, proceed through the steps listed below: 1. On the Gateway Rules tab, click the Add button. The Add a Gateway dialog displays: 2. Type a descriptive Name for a gateway rule. 44
: Ad-Aware 3. Type a Description for a gateway rule. 4. Type MAC Address. 5. Once you are done, click Ok. To edit a gateway rule, on the Gateway Rules tab, click the Edit button. With the Edit a Gateway dialog displayed, modify settings, as needed, and then click Ok. To delete a gateway rule, select it from the list on the Gateway Rules tab, and then click the Delete button. 45
: Ad-Aware Trusted Zones Use the Zones tab to add or edit, or both a trusted zone. A trusted zone is typically a home, or work network, or a specific computer, or a range of IP address. To add a network zone, proceed through the steps listed below: 1. On the Zones tab, click the Add button. The Add a Network Zone dialog displays: 2. Specify a Zone (Trusted, Untrusted) form the drop-down combo box. 3. Type a descriptive Name. 4. Select an Adapter form the drop-down combo box. 46
: Ad-Aware Note: Ad-Aware Antivirus automatically scans your network adapters. They are displayed in this drop-down combo box. You can select Any which applies to any adapter your computer encounters. 5. Under Address Type, select one of the following options: IP address Address range Network 6. Type IP Address. 7. Once you are done, click Ok. To edit a network zone, on the Zones tab, select a zone in the list, and then click the Edit button. With the Edit a Network Zone dialog displayed, modify settings, as needed, and then click Ok. To delete a network zone, select it from the list on the Gateway Rules tab, and then click the Delete button. 47
: Ad-Aware External Storage Scan The External Storage Scan feature allows you to shield e-mail from malware, spam, viruses and phishing attempts filtering both inbound and outbound messages. Once E-mail Protection is on, your email is automatically scanned behind the scenes. To set the External Storage Scan feature, proceed through the steps listed below: 1. On the main screen, click the icon next to the External Storage Scan feature, or click the icon. The External Storage Scan tab opens. 2. Select the Enable check box to scan an external storage drive. 48
: Ad-Aware Safe Networking Safe Networking is a security feature that monitors the system activities for malicious activity. Its main function is to identify malicious activity, log information about activity, attempt to block activity, and report activity. The Safe Networking feature allows you to protect your system against targeted attacks and keep your system patched as quickly as new vulnerabilities are identified. To set the Safe Networking feature, proceed through the steps listed below: 1. On the main screen, click the icon next to the Safe Networking feature, or click the icon. The Safe Networking tab opens. 2. Select the Enable check box to protect processes against risky actions. 49
: Ad-Aware Safe browsing The Safe Browsing feature protects you while you browse the web. Every URL is carefully scanned in real-time against a constantly updated list of suspected malware and phishing sites. If you click on a dangerous link while browsing the web or while reading an e-mail, Ad-Aware Safe Browsing will immediately warn you of the site's risk status, this is a security feature that scans for known bad URL s and websites. This is a great way to protect yourself from the newest malware being distributed. The Safe Browsing module constantly checks sites against a constantly updated list of reported malware infected sites. The list is updated every 5-20 minutes and provides real-time browsing protection against the latest web-based exploits, from back door Trojans to exploits and phishing sites. To set the Safe Browsing feature, proceed through the steps listed below: 1. 1. On the main screen, click the icon next to the Safe Networking feature, or click the icon. The Safe Browsing tab opens. 2. Select the Enable Safe Browsing mode to protect against bad URL s and websites. 50
: Ad-Aware Antivirus & Antispyware About Scans Scanning is considered to be a process of reading drives on your PC to detect threats with further quarantining or removing those treats. You can specify areas or files or both to be scanned on your computer manually or automatically. The following scopes of a scan process are supported by the Ad-Aware Antivirus application: Quick Scan A Quick Scan is the fastest and easiest way to scan commonly affected areas of your computer. It saves your time in detecting active malware by taking just a fraction of the system resources needed by a regular virus scan. Full Scan A Full Scan performs a thorough scan process on your computer checking all its areas. Custom Scan A Custom Scan is a network audit based on parameters, which you configure: running processes, registry files, cookies, and particular drives and folders, etc. You can run: Running a Scan quick scan full scan custom scan right-click scan To perform a Quick Scan, proceed through the steps listed below: 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Quick Scan tab. 3. Click Scan. To perform a Full Scan, proceed through the steps listed below: 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Full Scan tab. 3. Click Scan. To perform a Custom Scan, proceed through the steps listed below: 51
: Ad-Aware 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Custom Scan tab. Afterwards, select scan option and paths, as needed. Note: Once you select a drives and folders to scan option, you can specify drives and folders to be scanned with the box displayed. 3. Click Scan. You can right-click one or more files or folders from Windows Explorer to run a scan. Your selected scan begins to run. A scan progress screen displays. You can view the progress of the scan, pause the scan by clicking the Pause button, or cancel it by clicking the Stop button. After the scan is performed, Ad-Aware Antivirus opens with your scan results. If risks are found, the Scan Results screen displays the detected risks under the Summary tab with the recommended clean actions (Quarantine, Ignore, Delete, and Disinfect). 52
: Ad-Aware To get more info on a risk detected, double-click it. The Threat Info dialog box displays: To apply an action to a treat, select the option of your choice from a column (Quarantine, Ignore, Delete, or Disinfect) next to this threat. To apply an action to all treats, select it from the drop-down combo box. Click the Clean button to start cleaning the risks based on the set action. Once the risks are cleaned, the Details screen displays the details and summary of the scan. Your computer is now clean of viruses and malware. 53
: Ad-Aware To see the details where the threat was found with the path double click and all threats found will be detailed. You can then choose to Quarantine, Ignore, Delete, and Disinfect. If the scan reveals no risks, the Detailed Report screen displays at once. 54
: Ad-Aware With the Detailed Report screen, you can perform the following by clicking the corresponding command button: View Reports; Scan Again to run the scan of the scope you have recently selected; New Scan to run the scan of a different scope. 55
: Ad-Aware Quarantined Items The Quarantine contains potentially harmful items detected by the Ad-Aware Antivirus application which you can further remove from your computer. It is a safe place for storing malware or infected files that could not be disinfected. You have an option to restore a quarantined item back to your computer in its original location as well as permanently remove the risks from Quarantine. To access the quarantined items, proceed through the steps listed below: 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Quarantine tab. To restore a risk from the quarantine list, select the risk(s) and click the Restore button. To delete a quarantined item from your computer, select the risk you wish to delete and click Delete from Selected. The item is permanently removed from your computer. To get more info on a threat, double-click it. The Threat Info dialog-box displays: 56
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: Ad-Aware Reports Any action, which occurs in Ad-Aware Antivirus includes scan, Real-Time and Email Protection, is recorded as a history. You can view and delete the history. By default, the history is stored for 15 days. Within the 15 day period you can manually delete an action from the history. On the 16th day, the history is automatically deleted. The history is presented by the following reports: Scan History Reports Real-Time Protection Reports E-mail Protection Reports The Scan History Reports tab contains a list of scans you have run. You can delete a selected report from the history. Select a check box next to this report, and then click the Delete Selected button. To delete all reports from the history, click the Delete All button. If the history contains a report of the scan for which results no clean action has been applied, it is red highlighted. Click the report and then click the Clean button to start cleaning the risks. To view detailed information on a scan report, double click it. The Detailed Report dialog box displays: 58
: Ad-Aware The Real-Time Protection Reports and E-mail Protection Reports tabs contain a list of risk items detected by the Real-Time Protection and E-mail Protection features respectively. You can delete all items from the history both for Real-Time Protection Reports and E-mail Protection Reports by clicking the Delete All button. : 59
: Ad-Aware Scheduling Scans You can schedule the scan process to run it periodically. It is very useful to keep your computer free from malware on a regular basis. To access the Schedule screen and configure the schedule options, proceed through the steps listed below: 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Schedule tab. The Schedule screen displays: 3. Select the Automatically scan my computer check box. With that, you can set one of the following options: Scan my computer on startup; Scan my computer with the following schedule. Setting the Scan my computer with the following schedule option enables you to specify the scheduling parameters listed below: Frequency period to scan computer (Daily, Weekly, and Monthly) Scan type (Quick, Full, and Custom) Scan time Click the Restore Defaults button to restore the default scheduling parameters. 60
: Ad-Aware Creating Ignore List Create your Ignore List of files if you do not want them to be detected while the scan process. To access the Ignore List screen, proceed through the steps listed below: 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Ignore List tab. The Ignore List screen displays: 3. To add an item to the list, click Add. With the Open dialog box displayed, select the file you want to add to the ignore list, and then click Open. 4. To remove an item from the list, select it and click Remove. The item is excluded from the scanning process. 61
: Ad-Aware Updating Definitions Ad-Aware Antivirus continuously updates definitions to protect you from all sorts of malware. It's important to keep Ad-Aware Antivirus updated regularly. Please ensure that if you are using the Free 30 day trial to request your Free 1 year license key by going to the home screen of Ad-Aware at the top right clicking on Info followed by Pro Trial. An email will be sent to you with the license key (always check your junk, spam and bulk folders). To enable the Definitions Update feature, proceed through the steps listed below: 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Definitions Update tab. The Definitions Update screen displays: 3. Select the Enable check box to enable the automatic threat definition updates. In addition, you can specify the frequency period. Use the Check for new threats definitions every drop-down combo box to set the update frequency from 1 hour to 24 hours. 4. To update threat definitions manually, click Check for updates. 5. Click the Restore Defaults button to restore the default parameters. 62
: Ad-Aware Performance Settings The Ad-Aware Antivirus application allows you to specify the performance level for each type of the scan process. To access the Performance Settings screen, proceed through the steps listed below: 1. On the main screen, click Scan Now, or click the icon next to the Antivirus &Antispyware feature, or click the icon. Alternatively, on the Quick Access Toolbar, click Scan. 2. With the scan screen displayed, click the Performance Settings tab. The Performance Settings screen displays: 3. Move the slider up or down to set the required performance level for each scope of scan. 63
: Ad-Aware Ad-Aware Antivirus Settings You can set and configure all of the Ad-Aware Antivirus application settings from the following location the Options screen. To access the Options screen, on the menu bar, click Options. Here you can configure the following settings: General Update Gaming Mode Live Support General Start configuring application options from the General tab. You are referred to the General tab when accessing the Options screen. 1. Specify the application interface language from the drop-down combo box. 2. Set a Close Button action by selecting one of the following: Close Lavasoft Ad-Aware; Auto-hide to the System Tray. 3. Set a Minimize Button action by selecting one of the following: Minimize to the Taskbar; Auto-hide to the System Tray. Click Change License to activate the program. Click Renew License to upgrade the program. You can view the application current version, license and expiry date under the License and Activation area. 64
: Ad-Aware Gaming Mode If you do not want to receive any pop-up notifications about threats available, etc. while playing a game, activate the Gaming Mode. To enable the Gaming Mode, proceed through the steps listed below: 1. On the menu bar, click Options. With the screen displayed, click the Gaming Mode tab. 2. Select the Enable check box. Notifications and Balloons To keep you informed about the Ad-Aware Antivirus program s activity, notifications as well as balloons display for the following events: 1. Threats are detected. 2. The program is minimized to the tray or closed. 3. Real-Time Protection and Advanced Firewall features are disabled. 65
: Ad-Aware How To Activate Ad-Aware Antivirus You have two options to activate Ad-Aware Antivirus. You can activate your product once you have purchased the Ad-Aware Antivirus program (for more details, see here. If you have not yet activated Ad-Aware Antivirus, you can do so at any time by proceeding through the steps below: 1. On the menu bar, click Info, and then click Activate. 2. With the dialog box displayed, enter your activation key and then click the Activate button. Update Ad-Aware Antivirus To update the program, proceed through the steps listed below: 1. On the menu bar, click Options, and then click the Update tab. 2. Select the Enable check box to update for a new version of the program automatically. Note: If a new version of the application is available on our server, you are prompted to update the program. Accept the prompt and click Download Now. 3. Click Check for new version to ensure that you have the latest version of the program. If you have a previous version installed, you are prompted to update the application. Upgrade Ad-Aware Antivirus At Lavasoft, we believe that every computer user must have the power to control their individual privacy and security when they use the Internet. That is why we offer Ad-Aware Free, a proactive malware removal tool that allows users to combat today s toughest cyber threats. Ad-Aware Free features real-time anti-malware protection, rootkit protection, and community-driven initiatives to ensure that you have the power to protect yourself online. 66
: Ad-Aware Ad-Aware Personal Security is a paid upgrade of our Ad-Aware Free Antivirus+ version and builds upon the malware protection offered in our free product. Ad-Aware Personal Security adds a powerful web-filter that protects users against phishing attacks and online scams. Ad-Aware Pro Security is a paid upgrade of our Ad-Aware Free Antivirus+ version and provides a complete line-ofdefense against the most extreme forms of malware and cyber threats. It adds a powerful two-way firewall, an email protection engine, safe online shopping and banking, advanced web protection as well as our most advanced detection and threat blocking algorithms. To take advantages of using the full functionality of the product, we propose to upgrade the program. All you have to do is buy an upgrade key from Lavasoft: On the General tab, click Renew License. or On the main screen, click Upgrade under the Program Info section. Ad-Aware Antivirus Upgrade Choices Ad-Aware Free Upgrade to Ad-Aware Personal Security Upgrade to Ad-Aware Pro Security Antivirus + Anti + + + Spyware Real-Time Protection + + + Gaming Mode + + + Safe Browsing + + + Identity Protection + + + Safe Online Shopping + + and Banking External Storage + Scan Advanced Firewall + Email Protection + Identity Protection + Safe Networking + 67
: Ad-Aware Send Feedback To send a feedback, proceed through the steps listed below: 1. On the menu bar, click Info, and then click Feedback. 2. With the dialog displayed, type your Name and E-mail, and Write here your message. 3. Select the Send log files check box, if required. 4. Once you are done, click Send Feedback. Get Support To get a technical support assistance: On the menu bar, click Info, and then click Support. Or alternatively, proceed through the steps listed below: or 1. On the menu bar, click Options, and then click the Live Support tab. 2. With the Live Support screen displayed, click the Chat Now button. On the main screen, click anywhere in the Product Support section. Access User Guide To access a user guide: On the menu bar, click Info, and then click User Guide. Uninstall Ad-Aware Antivirus You have two options to uninstall Ad-Aware Antivirus successfully: OPTION 1 ADD/REMOVE PROGRAMS To uninstall Ad-Aware Antivirus, first make sure the application is closed. 1. Click the Start button on your computer (left-hand side of the screen). 2. Click Control Panel in the Start Menu. 3. Double-click Add or Remove Programs and find Ad-Aware Antivirus on the list of programs installed on the computer. Note: The programs installed are typically listed in an alphabetical order. 4. Click Ad-Aware Antivirus and then click Change. 5. With the dialog box displayed, click Next to proceed. 68
: Ad-Aware 6. On the next screen, select the Remove radio button, and then click Next. 7. Confirm your decision to remove the program form your system by clicking Remove. 69
: Ad-Aware 8. Specify the application uninstallation settings: select or deselect the required check box(es) as needed. Once you are done, click Next. 9. You can see the uninstalling process in progress. 70
: Ad-Aware 10. To complete the uninstalling process, click Finish. OPTION 2 AD-AWARE ANTIVIRUS UNINSTALL To uninstall Ad-Aware Antivirus first make sure the application is closed. 1. Click the Start button on your computer (left-hand side of the screen). 2. Click All Programs in the Start Menu. 71
: Ad-Aware 3. Click the Ad-Aware Antivirus program and highlight it. On the menu that displays, you can see an uninstall option. 4. Click Uninstall Ad-Aware Antivirus to start the uninstalling process and follow the instructions. 72
: Ad-Aware Copyright To get full information about the Ad-Aware Antivirus program: On the menu bar, click Info, and then click About. 73