DPD s parcel label documentation

DPD s parcel label documentation Version: 1.01 15.01.2001 DELICom DPD Deutscher Paket Dienst GmbH & Co. KG, Aschaffenburg

CONTENTS 1 INTRODUCTION... 1-1 1.1 How to use this documentation... 1-1 2 GENERAL RUN OF EVENTS... 2-1 2.1 The DPD system... 2-1 2.2 Standard parcel labels... 2-1 2.3 Parcel label printed by the customer... 2-2 2.3.1 Parcel label with routing... 2-2 3 REQUIREMENTS... 3-1 3.1 Handling... 3-1 3.2 Guidelines for the handling of DPD parcel labels... 3-1 3.3 Standard Parcel labels... 3-2 3.4 Parcel label printed by the customer... 3-3 3.4.1 Parcel label with Routing... 3-3 4 TECHNICAL BASICS... 4-1 4.1 General facts... 4-1 4.1.1 Parcel label number... 4-1 4.1.2 Routing code... 4-2 4.1.3 Calculation of the check digit... 4-4 4.1.4 Barcode specification... 4-5 4.1.5 Printing operation... 4-5 4.1.6 Paper quality... 4-6 4.2 Standard parcel label... 4-7 4.3 Parcel label printed by the customer... 4-7 4.3.1 Parcel labeling with Routing... 4-7 4.4 Routing label... 4-8 5 AUTHORIZATION METHOD FOR PARCEL LABEL PRINTING.. 5-1 5.1 Method of development... 5-1 5.2 Printing approval... 5-1 5.3 Basic requirements for the authorization of parcel labels printed by the customer... 5-2 5.4 Résumé... 5-3 6 EPILOGUE... 6-1 7 GLOSSARY AND ABBREVIATIONS... 7-1 8 ADDITIONS... 8-1 8.1 Specification for small parcels... 8-1 8.2 Specification for PARCELLetter... 8-2 9 APPENDIX... 9-1 9.1 Positioning of DPD Labels... 9-1 9.2 Routerlabel - Frequent defects and their elimination... 9-1 9.3 Structure of the DPD routing file ROUTEN.TAB... 9-4 9.4 Logos... 9-6 9.5 Check list for parcel label printing by the customer... 9-7 9.6 Examples of a parcel label printed by the cusomer... 9-8 DELICom DPD GmbH & Co. KG I-2

9.7 DPD table of countries... 9-10 DELICom DPD GmbH & Co. KG I-3

Changes on the previous version In the respective version of the document there have been changes to the following sections of the document: Version 1.01 Point 5.2 Point 5.3 Point 9.4 Version 1.1 DELICom DPD GmbH & Co. KG I-4

1 Introduction Parcel labels and especially their barcoded information constitute the distributional link for the DPD system. This documentation defines for all concerned a standard which is necessary for production and use of the DPD Parcel Labels. Only by observing this standard, the DPD system can work with high efficiency. 1.1 How to use this documentation As you can see in the tabel of contents, different chapters refer to different types of parcel labels. The best way to start is reading the main chapters and then to continue with the chapters dealing with your application. DELICom DPD GmbH & Co. KG 1-1

2 General run of events 2.1 The DPD system Both, the distribution system and the automatic tracing system glass DPD, are performed by regular scanning (using stationary and manual scanners) of parcels. Herefore, required data is encoded in two barcodes which must be attached to each parcel. Exceptionally, additional special parcel labels with extra information may be applied. Each barcoded information is also written in normal characters on the parcel labels for security reasons. It refers to the following information: Parcel label number (ident code) routing code, routing number (destination information) special codes (additional information) In order to guarantee a safe, correct and fast transport of parcels, at least the information parcel label number and routing code, routing number must be applied on each parcel. 2.2 Standard parcel labels Using standard parcel labels ( Maxi or Mini ), DPD customers are provided with parcel labels by their attending depot. The labels filled in completely must be applied on the upper side of the parcel, then it may be delivered the DPD. The DPD depot applies the target information next to the parcel label using a so-called routing label (and if necessary adding special parcel labels). The parcel now runs through the DPD system until it is duly delivered. DELICom DPD GmbH & Co. KG 2-1

2.3 Parcel label printed by the customer Parcel labels printed by the customer means that the DPD parcel label including all barcoded information is produced only when needed. This way, characteristics referring to customers and orders can be connected with a DPD parcel label number (signifying a continuous pursuit of the parcel from the execution of the order until the parcel s delivery). Beside the possibility to program this printing of parcel labels himself, the customer may use one of the existing standard systems offered by several firms. These were developed in co-operation with the DPD and they may be accorded to the EDP (electronic data processing) system used by each customer. The attending depot may explain advantages and possibilities of application of the different standard systems to the customer in order to find out the best solution for each customer. 2.3.1 Parcel label with routing Apart from the parcel label number the destination can be integrated into the parcel label. The routing code (destination information) can be determined directly from the destination address thus reducing the number of sources of error and leading to a maximal security of sorting. The parcel is delivered to the DPD and runs through the DPD system until it is duly delivered. p&eddr 06 V3/98 49-30519-01-4 Deutscher Paket Dienst Hellmann GmbH & Co.KG Spenglerstr. 21 23556 Lübeck 123801000014 Mitteilungen über äußerlich nicht erkennbare Schäden müssen der DPD-Organisation innerhalb von 7 Tagen schriftlich vorliegen. Lieferung besteht aus: 1 Paketen Gewicht in kg: 12,00 Datum: 28.09.1998 Packstück Nr: 1 Tel: 04 51 / 8 99 48-13 Fax: 04 51 / 89 14 19 SPED.-AUFTR.-NR. Empfänger: Ziel GmbH z.hd. Herrn Meier Wolfenbütteler Straße 28 30519 Hannover 130.01 Absender: Beispiel AG Herrenstraße 1 23909 Ratzeburg Figure: customer printed parcel label with routing DELICom DPD GmbH & Co. KG 2-2

3 Requirements To ensure a safe transport of the parcels at a reasonable time, some rules for the use of parcel labels should be observed. 3.1 Handling All types of parcel labels are equally handled. Because parcels are also registered by automatic overhead scanners, the following rules are essential for a safe sorting in the DPD system. 3.2 Guidelines for the handling of DPD parcel labels A parcel is qualified for sorting when the largest surface faces down. This way, the parcel cannot tip over. Figure: correct orientation of parcel The following rules refer to this qualified position of parcel: 1. All parcel labels relevant for the DPD must be applied on the upper side of the parcel. 2. The parcel labels must not overlap one another, that means that they must be applied one beside the other. 3. The parcel labels containing the information referring to the parcel, are not to be covered with a cord or tape. 4. The parcel labels must not be hidden by pigments (e.g. traces of felt-tip pens) or the labels. 5. If shrinking foils are applied, the must not be wrinkled or imprinted over the information. To ensure readability in the whole DPD, these foils must be tested by the DELICom DPD GmbH & Co. KG before they can be used. Please contact your depot which will arrange all necessary steps. To give you some examples of the rules previously mentioned please see appendix 1. the following chapters above all deal with the correct data content of DPD parcel labels. DELICom DPD GmbH & Co. KG 3-1

3.3 Standard Parcel labels To ensure a fast transport of a parcel in the DPD without any difficulties, two aspects of the use of standard parcel labels must be observed: The handling rules and the correct filling in of the parcel label. When using mini parcel labels, easily readable address labels must be used. Important aspects for that are especially: correct and complete receiver s address correct and complete sender s address declaration of weight number of parcels (only in case of multiple-parcel sendings) e.g. 1 of 3, 2 of 3,... The following declarations are optional: customer reference dispatch date number of parcels (in case of one-parcel sending) DELICom DPD GmbH & Co. KG 3-2

3.4 Parcel label printed by the customer Analogous to the use of Standard parcel labels, parcel labels printed by the customer must generally contain the declarations, receiver s address, sender s address, declaration of weight and, if necessary, number of parcels. If you intend to add further internal information beside customer reference and dispatch date to the parcel label (bar coded or in normal characters) please contact the DPD. Only by according this with the DPD, possible sources of error can be excluded. The available standard systems already offer the integration of the data previously mentioned. Further data may be added for the customer s needs but only in accordance with the DPD. 3.4.1 Parcel label with Routing Additional to the parcel label number, in this case the DPD target information is printed on the parcel label. It consists of a so-called routing code (in barcode and normal characters) and a so-called routing number (only in normal characters). The routing code is based on the target postcode which can be determined from the receivers address. Digits relevant to the DPD are added. Both together make up the so-called routing code. The 5-digit routing number symbolizes one of the DPD depots. It is important for the logistical run of events in the DPD and it is only printed in normal characters. The routing number can be determined from the routing code shown in the DPD routing lists. The table showing the relation routing code routing number is available as an ASCII-file and is placed to the customer s disposal on floppy disk. Some DPD depots support their internal run of events by so-called internal gate number. If necessary, the attending depot adds this number to the previously mentioned table. For detailed definition of the digits in a parcel label number, the calculation of the check digit and necessary quality of the printer resp. geometrical data please see chapter 4 (Technical basics). DELICom DPD GmbH & Co. KG 3-3

a Tel: 04 51 / 8 99 48-13 Fax: 04 51 / 89 14 19 123801000014 Ziel GmbH z.hd. Herrn Meier Wolfenbütteler Straße 28 30519 Hannover Deutscher Paket Dienst Hellmann GmbH & Co.KG Spenglerstr. 21 23556 Lübeck Notifications on damages which are not recognizable from the outside have to be submitted to the transport organisation within 7 days in written. k i b c d e 06 p&eddr p&eddr V3/98 49-30519-01-4 130.01 Sender: Beispiel AG Herrenstraße 1 sending consists of: 1 Parcel order no: weight in kg: 12,00 23909 Ratzeburg parcel no: 1 date: 28.09.1998 delivery no: customer no: 00001 h f g Figure: customer printed parcel label with routing a) parcel label number f) internal gate number b) barcoded parcel label number g) routing number c) version of Routen.Tab h) address of sender d) routerbarcode i) notification on damages e) routing code k) address of receiver For a detailed definition of the digits in a parcel label number, the calculation of the check digit and necessary quality of the printer resp. Geometrical data please see chaper 4 (Technical basics). DELICom DPD GmbH & Co. KG 3-4

4 Technical basics This chapter describes the technical frame of this parcel label documentation which is essential for the reliability of the DPD system. Further help in order to achieve this technical data (e.g. for programming the customer s own printing of a parcel label) can be found in appendix 6 Check list. This check list contains the following data in a short summary. 4.1 General facts 4.1.1 Parcel label number The DPD parcel label number is the only basis to identify parcels in the DPD system. This ident code (serial number belonging to a defined group of numbers) should occur in the DPD system just once a year. The following key of numbers explains the structure of the parcel label number bar coded and in normal characters. 123 45 678901 2 check digit "P" according to chapter 4.1.3 serial number beloging to a defined group of numbers ("Nummernkreis") number symbolizing the attending DPD depot Figure: Key of numbers of the 12-digit DPD parcel label number DELICom DPD GmbH & Co. KG 4-1

4.1.2 Routing code The target information in the DPD system is the so-called routing code. This 10-digit number is printed in bar coded as well as in normal characters and it has the following structure: LL - 12345 - KK - P Figure -1: 10-digit routing code as target information in the DPD The check digit P is computed of the nine preceding digits as shown in chapter 4.1.3 calculation of the check digit. Routing code structure: LL DPD country code as per DPD table of countries 12345 Postcode field. If the postcode has less than 5 digits this field must be right-aligned, e.g. 01234 KK DPD parcel code the following values are currently standard: 00 no information / postal code only 01 normal parcel 02 small parcel / PARCELLetter P check digit DELICom DPD GmbH & Co. KG 4-2

4.1.2.1 Routing number The routing number is an essential part of the target information and must be determined from the up-todate DPD routing lists. This 5-digit number results from the corresponding routing code according to appendix 3 DPD routing lists. It is only printed in normal characters, placed under the routing barcode and it is a support for visual check or manual sorting. The point between digit 3 and 4 is imperative to prevent reading a number upside down and for internal sorting procedures. 4.1.2.2 Internal gate number Some DPD depots perform the sorting by means of so-called internal gate number. It results from the DPD-wide routing number. The relation is performed by the according DPD depot through the DPD routing file. k i h a b c DPD123 29.09.98 4000 49-30519-02-1 Layout 000 1 3Zy 1 3Zy D30519 X 06 130.01 g f d e Figure: Routing label a) routing code (content of barcode) f) destination country and postal code b) routing barcode (10 digits) g) program and version c) parcel code as character h) terminal number d) internal gate number i) date e) routing number k) depot DELICom DPD GmbH & Co. KG 4-3

4.1.3 Calculation of the check digit The check digit can be calculated based on the preceding digits of the number to be encoded. The calculation is determined by the formula Modulo 10 factor 3131. Here are two examples: 1 2 3 4 5 6 7 8 9 0 1 P 1 * 3 = 0 * 1 = 9 * 3 = 8 * 1 = 7 * 3 = 6 * 1 = 5 * 3 = 4 * 1 = 3 * 3 = 2 * 1 = 1 * 3 = 3 0 27 8 21 6 15 4 9 2 3 total = 98 next decimal place = 100 check digit (difference) = 2 Figure: Calculation of the check digit in a 12 digit parcel label number 4 9-1 2 3 4 5-0 1 - P 1 * 3 = 0 * 1 = 5 * 3 = 4 * 1 = 3 * 3 = 2 * 1 = 1 * 3 = 9 * 1 = 4 * 3 = 3 0 15 4 9 2 3 9 12 total = 57 next decimal place = 60 check digit (difference) = 3 Figure: Calculation of the check digit in a 10 digit routing code DELICom DPD GmbH & Co. KG 4-4

4.1.4 Barcode specification While the parcels are automatically scanned and sorted, the conveyor achieves a maximal speed of more than 2,5m/s. This can only be performed when the bar coded information is of high print quality. Both the routing code and the parcel label number must accomplish the following specifications: Type of barcode code 2/5 interleaved calculation of check digit Modulo 10, factor 3131 narrow bar width x 500µm ± 50µm (10%) ratio (ratio between narrow and wide bars) 1:2,0 reflectance factor of white background R w 50% reflectance factor of bar R b 10% print contrast signal PCs 80% white quiet zone on both sides s min 5mm 1 quiet zones growing under 45 coloring of code dull black covering barcode height parcel label h ps 25mm routing barcode h rc 30mm Barcode orientation in thermo printing 90 to thermomodul 4.1.5 Printing operation Generally every print system can be used, if the quality according to chapter 4.1.4 Barcode specification is achieved. We recommend to employ one of the following procedures. Thermo printing Thermo tranfer printing Laser printing ionic printing magnetic printing Dot matrix line printing and ink jet printing turned out to be unreliable. 1 measurement assuming that x = 500µm, given x > 500µm higher barcodes and quiet zones are necessary DELICom DPD GmbH & Co. KG 4-5

4.1.6 Paper quality color white reflectance factor R w 50% (according to 4.1.4) surface UV-resistance moisture resistant, resistant of abrasion contrast variation < 10% within two hours, given a constant temperature of 50 C and full exposure to sunlight label adhesion permanent adhesive, if possible ecologically beneficial (water-soluble and free of solvents) operational temperature - 20 C to + 80 C storage no remarkable quality variation within 6 months, given a constant temperature of 20 C and a humidity of 40% DELICom DPD GmbH & Co. KG 4-6

4.2 Standard parcel label 4.3 Parcel label printed by the customer 4.3.1 Parcel labeling with Routing 6 mm. 4 mm. Tel: 04 51 / 8 99 48-13 Fax: 04 51 / 89 14 19 123801000014 Ziel GmbH z.hd. Herrn Meier Wolfenbütteler Straße 28 30519 Hannover Deutscher Paket Dienst Hellmann GmbH & Co.KG Spenglerstr. 21 23556 Lübeck Notifications on damages which are not recognizable from the outside have to be submitted to the transport organisation within 7 days in written. 25 mm. 4 mm. 30 mm. 3 mm. 12 mm. 7 mm. 06 p&eddr p&eddr V3/98 49-30519-01-4 130.01 Sender: Beispiel AG Herrenstraße 1 sending consists of: 1 Parcel order no: weight in kg: 12,00 23909 Ratzeburg parcel no: 1 date: 28.09.1998 delivery no: customer no: 00001 Figure: geometrical measurements for a parcel label DELICom DPD GmbH & Co. KG 4-7

4.4 Routing label 50 mm. 5 mm. 5 mm. DPD123 29.09.98 4000 49-30519-02-1 Layout 000 60 mm. 1 3Zy 1 3Zy D30519 X 30 mm. 06 130.01 7 mm. 7 mm. 11mm Figure 4.3.1-1: geometrical measurement or a routing label DELICom DPD GmbH & Co. KG 4-8

5 Authorization method for parcel label printing The printing of bar coded information implies many sources of error. These may affect the whole DPD system. That is why it is essential to have an authorization for parcel label printing from DELICom DPD GmbH & Co. KG, unlike when using preprinted parcel labels. Please contact your attending depot. 5.1 Method of development For the development of a parcel label printed by the customer, the attending DPD depot has to cooperate very closely with the customer. Thus wants and needs of both customer and DPD are assembled. After this, the depot can forward the developed printing pattern to DELICom DPD GmbH & Co. KG. There it will be tested especially on the quality of the barcode and, if possible, the DELICom DPD GmbH & Co. KG will approve to the layout and the printing process of the parcel label. 5.2 Printing approval It is essential that both, the attending DPD depot and the DELICom DPD GmbH & Co. KG, are acquainted with every installation of each customer printing system, for even when the layout has been approved, installation defects are possible. Thus each installation must be checked before the first day of dispatch. The samples to be checked must have a parcel label number taken from the defined group of numbers of according installation. Hereto, the DPD depots forward one original from each installation system for approval. Each system is approved separately. The parcel labels may only be used in the DPD system after this technical verification. It is mandatory that for each product (normal parcel, small parcel, ParcelLetter) and each from the customer used service satellite (ex works, dangerous goods, cash on delivery, exchange service, Garantiepaket) labels are forwarded for approval, because their different markings are indispensable for a smooth transportation in the DPD system. The accurate product marking is the self-printing customers responsibililty and therefore of greatest interest to him. DELICom DPD GmbH & Co. KG 5-1

5.3 Basic requirements for the authorization of parcel labels printed by the customer After the system has completely installed at the customer s, the attending depot applies for approval at the DELICom DPD GmbH & Co. KG. The following aspects are minimum requirements for the parcel label printed by the customer and they are unalterable correct group of numbers for parcel labels is used up-to-date DPD routing file is used correct address of the receiver is filled in original parcel label on carrier material (no copies) if routing is done by the customer, at least one label with parcel code 01 for normal parcel and at least one label with parcel code 02 for small parcel (if used also one label with parcel code 03 for Garantiepaket) must be forwarded if service satellites are used at least one label for each satellite must be forwarded if foils are used, these must be forwarded, too if the label shall be glued on, the original cardboard with the glued parcel label is needed technical requirements according to the check list ( 5.4) DPD Logo DELICom DPD GmbH & Co. KG 5-2

5.4 Résumé Parcel labels can only be authorized, if they accomplish the requirements of this documentation. The DELICom DPD GmbH & Co. KG can revoke the authorization if serious defects as to quality occur. The authorization method for parcel labels printed by the customer is represented in the following scheme: Here we want to point out that the method previously mentioned may take some time because of the iterative process that is generally needed to achieve the necessary quality. Developmental periods of 1 to 6 months are possible. The developed standard systems already accomplish the demanded quality. In this case, an authorization for printing may be given without complication after the pattern has been forwarded for approval. The DPD parcel label documentation is at the base of every parcel label printing printing pattern is made by the customer first verification of the pattern by the attending DPD depot (concerning the layout) verification and measuring of the pattern (forwarded by the depot) by the DELICom DPD GmbH & Co. KG authorization for parcel label printing by letter sent to the attending DPD depot from DELICom DPD GmbH & Co. KG DELICom DPD GmbH & Co. KG 5-3

6 Epilogue In regard of data and material flux the DPD is based on a barcode system. Without this system, the DPD cannot work with the reliability and safety you are used to. Thus each DPD parcel needs two barcodes: the parcel label number barcode and the so-called routing barcode. There are many ways to apply all this information on DPD parcels. Mainly, DPD standard products and information printed by the customer are employed. This documentation represents the technical standard for all bar coded information carriers in the DPD and its partners which is vital in order to work with homogenous technical data through the whole DPD system. At this place we would like to apologize for the quite complicated method of authorization for customers who wish to print parcel labels themselves. But this is obligatory, so that the DPD can in future guarantee for the high quality standard our customers are used to. For using both standard parcel labels and parcel labels printed by the customer it appears advisable to read the concerning chapters in this documentation to get the necessary detailed information. We wish you success and a good co-operation with the DPD. Yours, DELICom DPD Deutscher Paket Dienst GmbH & Co. KG DELICom DPD GmbH & Co. KG 6-1

7 Glossary and abbreviations Ink jet printing Laser Laser printing Ionic printing Magnetic printing Parcel career Parcel label (PL) Parcel label number (PLN) Routing label (RL) Routing code (RC) Routing number (RN) Routing (R) Thermo printing Thermo transfer printing printing system where ink is applied piezzoelectrical resp. capacitively directly onto the paper Light amplification by stimulated emission of radiation printing system where information is applied through laser beam onto a toner carrier; afterwards, the toner is applied onto the paper and then treated thermically printing system where information is applied through ionic beam onto a toner carrier; afterwards, the toner is applied onto the paper and the treated thermically printing system where information is applied onto a magnetic toner carrier; afterwards, the toner is applied onto the paper and the treated thermically data set referring to each parcel transported by DPD; logistical run events; glass DPD identification tool in the DPD Ident code of DPD parcels; is located on the parcel label target information on DPD parcels DPD target information; is located on the routing label in normal characters and in barcode numerical DPD target information; is located on the routing label only in normal characters application of the DPD target information onto the parcels printing system where the information is applied thermically onto a heat sensitive paper printing system where information is applied thermically onto a transfer foil; this foil transmitts the information through pigments onto a carrier lying beneath DELICom DPD GmbH & Co. KG 7-1

8 Additions 8.1 Specification for small parcels The routercode: LL PLZ KK P LL DPD Country code as per DPD table of countries 12345 Postcode field. If the postcode has less than 5 digits this field must be right-aligned, e.g. 01234 KK P DPD parcel code (02 for small parcels) check digit Changes to the parcel label: 1. DPD parcel code 02 ❷ 2. Weight: max. 3.5kg ❹ 3. Sign X ❶ with h 7mm (like E-Sort ❸) between A-Sort and routing number Tel: 04 51 / 8 99 48-13 Fax: 04 51 / 89 14 19 12380100001 4 Ziel GmbH z.hd. Herrn Meier Wolfenbütteler Straße 28 30519 Hannover Deutscher Paket Dienst Hellmann GmbH & Co.KG Spenglerstr. 21 23556 Lübeck Mitteilungen über äußerlich nicht erkennbare Schäden müssen der DPD-Organisation innerhalb von 7 Tagen schriftlich vorliegen. p&eddr V3/98 1 3Zy 1 3Zy 49-30519-02-1 06 X130.01 Absender: Beispiel AG Herrenstraße 1 Lieferung besteht aus: 1 Paketen Auftrags-Nr: Gewicht in kg: 2,50 23909 Ratzeburg Packstück Nr: 1 Datum: 28.09.1998 Liefer-Nr: Kundennummer: 00001 4 1 2 3 DELICom DPD GmbH & Co. KG 8-1

8.2 Specification for PARCELLetter Changes to the parcel label: 1. white label 2. printing of PARCELLetter ❶ 3. DPD parcel code 02 (like small parcel) ❸ 4. Sign X ❷ with h 7mm (like E-Sort ❹) between A-Sort and routing number 5. usage of a seperate group of numbers (DDD 20 xxxxxx P) for parcel label number 6. 0,2kg weight 1kg ❺ 1 123201000010 Ziel GmbH z.hd. Herrn Meier Wolfenbütteler Straße 28 30519 Hannover Mitteilungen über äußerlich nicht erkennbare Schäden müssen der DPD-Organisation innerhalb von 7 Tagen schriftlich vorliegen. PARCELLetter Tel: 04 51 / 8 99 48-13 Fax: 04 51 / 89 14 19 Deutscher Paket Dienst Hellmann GmbH & Co.KG Spenglerstr. 21 23556 Lübeck p eddn p eddn V3/98 1 3Zy 1 3Zy 49-30519-02-1 06 X130.01 Absender: Beispiel AG Herrenstraße 1 Lieferung besteht aus: 1 Paketen Auftrags-Nr: Gewicht in kg: 0,5 23909 Ratzeburg Packstück Nr: 1 Datum: 28.09.1998 Liefer-Nr: Kundennummer: 00001 5 2 3 4 DELICom DPD GmbH & Co. KG 8-2

9 Appendix 9.1 Positioning of DPD Labels 9.2 Routerlabel - Frequent defects and their elimination DPD123 29.09.98 4000 49-30519-02-1 Layout 000 1 3Zy 1 3Zy D30519 X 06 130.01 Layout and quality of an impeccable DPD routing label 06 D30519 130.01 Barcode too short mechanical printing error paper unrolls defectively defective printer software DELICom DPD GmbH & Co. KG 9-1

DPD123 29.09.98 4000 49-30519-01-4 Layout 000 06 D30519 130.01 defective parts in printing (dot shortage) defective head of thermo printer DPD123 29.09.98 400 49-30519-01-4 Layout 000 06 D30519 130.0 layout not concentric (no quiet zones) paper roll is not well adjusted defective printer software DPD123 29.09.98 4000 49-30519-01-4 Layout 000 06 D30519 130.01 routing label is hidden cord or tape shrinking foils soiling other labels DELICom DPD GmbH & Co. KG 9-2

DPD123 29.09.98 4000 49-30519-01-4 Layout 000 06 D30519 130.01 little contrast (paper) wrong thermo paper thermo paper to old soiling DELICom DPD GmbH & Co. KG 9-3

9.3 Structure of the DPD routing file ROUTEN.TAB *V2/97 * ACHTUNG * NEUE VERSION ROUTERTABELLE * * NEW VERSION ROUTING LIST * FINAL VERSION * 05-08 - 97 * * Satzposition * 123 45 67890 12345 678 90 12 * KKK NN VVVVV BBBBB RRR EE AA * K = Laenderkuerzel * N = Laenderkennung * V = VON Plz * B = BIS Plz * R = Route * E = E-Sort * A = A-Sort * * Routertabelle 05-08/97 - Stand 10.04.97 FR * verantwortlich Herr Remlinger * * GR 3000000999998900100 NL 3101000011995100100 NL 3101200013795110100 NL 3101380013935100100 NL 3101394013945110100 NL 3101395013995100100 NL 3101400014195110100 NL 3101420021995100100 NL 3102200022995210100 NL 3102300024995100100 NL 3102500028995210100 NL 3102900029995210200 NL 3103000031605210100 NL 3103161031615210300 NL 3103162031705210100 1-3 country abbreviation alphanumeric, left-aligned (filled with blanks on right) 4 5 country code numeric 6-10 from postal numeric right-aligned (filled with zeros on left) 11-15 to postal numeric right-aligned (filled with zeros on left) 16-18 route numeric 19-20 E-Sort lane number 21-22 A-Sort internal gate number DELICom DPD GmbH & Co. KG 9-4

DELICom DPD GmbH & Co. KG 9-5

9.4 Logos DELICom DPD GmbH & Co. KG 9-6

9.5 Check list for parcel label printing by the customer Layout of the parcel Label yes no DPD logo existing depot address existing and up-to-date information panel existing? number of parcels weight date address of sender existing address of receiver is stressed compared to the address of sender notification on damages is printed parcel label number in normal characters existing parcel label number barcode exists routing code in normal characters exists routing barcode exists routing number in normal characters incl. point exists version number of the actual Routen.Tab labels for each parcel code and service satellite are existing Geometry of the parcel label yes no parcel label in normal characters 12 digits in total digits 1 to 3 (depot no.) h 6,0mm serial number h 4,0mm check digit h = 2-3mm width in total b 40,0mm routing code in normal characters 10 digits in total digits h 4,0mm width in total b 31,0mm routing number in normal characters 5 digits in total digit 1 to 3 h 11,0mm digit 4 to 5 h 7,0mm width in total b 44,0mm point between digit 3 and 4 geometry of the barcode parcel label number h 25,0mm routing barcode h 30,0mm barcode quiet zones (white border) right 5mm (for module X = 500µm) left 5mm (for module X = 500µm) quiet zone growing under 45 Technology (barcode printing) yes no type of barcode 2/5 interleaved, ratio 1:2,0 encoded digits of the parcel label number: 11+check digit encoded digit of the routing code:9+check digit (only for parcel label routing) routing according to up-to-date routing lists (only for parcel label routing) carrier of the pattern is identical with the carrier going to be applied In case you can cross each yes please send us about 3 5 parcel label patterns in a correct group of numbers. Accomplishing the aspects previously mentioned means no authorization for parcel label printing. It is means as an aid in order to achieve the required parcel label quality more easily. DELICom DPD GmbH & Co. KG 9-7

9.6 Examples of a parcel label printed by the cusomer Tel: 04 51 / 8 99 48-13 Fax: 04 51 / 89 14 19 123801000014 Ziel GmbH z.hd. Herrn Meier Wolfenbütteler Straße 28 30519 Hannover Deutscher Paket Dienst Hellmann GmbH & Co.KG Spenglerstr. 21 23556 Lübeck Notifications on damages which are not recognizable from the outside have to be submitted to the transport organisation within 7 days in written. 06 p&eddr p&eddr V3/98 49-30519-01-4 130.01 Sender: Beispiel AG Herrenstraße 1 sending consists of: 1 Parcel order no: weight in kg: 12,00 23909 Ratzeburg parcel no: 1 date: 28.09.1998 delivery no: customer no: 00001 Figure: label printed with thermo printers or laser printers DELICom DPD GmbH & Co. KG 9-8

p&eddr 49-30519-01-4 49-30519-01-4 06 V2/99 V2/99 Deutscher Paket Dienst Tel: 04 51 / 8 99 48-13 Hellmann Deutscher GmbH Paket & Co.KG Dienst Fax: Tel: 04 04 51 51 / 89 / 814 9919 48-13 Spenglerstr. Hellmann GmbH 21 & Co.KG Fax: 04 51 / 89 14 19 23556 Spenglerstr. Lübeck 21 23556 Lübeck 123801000014 123801000014 Notifications on damages which are not recognizable from the outside have to be Notifications submitted on damages to the transport which are organisation not recognizable within 7 from days the in outside written. have to be submitted to the transport organisation within 7 days in written. sending consists sending consists Receiver/Consignee: of: Receiver/Consignee: 1 Parcel of: 1 Parcel Ziel Ziel GmbH GmbH weight in kg: weight 12,00 in kg: z.hd. 12,00 z.hd. Herrn Herrn Meier Meier date: 28.09.1998 date: 28.09.1998 parcel no: parcel 1 no: 1 SPED.-AUFTR.-NR. SPED.-AUFTR.-NR. Wolfenbütteler Wolfenbütteler Straße Straße 28 28 30519 30519 Hannover 130.01 Sender: Sender: Beispiel AG Beispiel AG Herrenstraße 1 Herrenstraße 1 23909 Ratzeburg 23909 Ratzeburg Figure: label printed with laser printer DELICom DPD GmbH & Co. KG 9-9

9.7 DPD table of countries Name DPD-Code Abbreviation Greece 30 GR Netherlands 31 NL Belgium 32 B France 33 F Monaco 33 MC Spain 34 E Andorra 76 AD Hungary 36 H Bosnia-Herzegovina 87 BiH Italy 39 I Vatican 39 I Rumania 40 RO Liechtenstein 41 FL Switzerland 41 CH Czech Republic 20 CZ Austria 43 A Great Britain 44 GB Denmark 45 DK Sweden 46 S Norway 47 N Poland 48 PL Germany 49 D Portugal 51 P Luxembourg 52 L Ireland 53 IRL Slovakia 21 SK Albania 55 AL Finland 58 FIN Bulgaria 59 BG Croatia 85 HR Slovenia 86 SLO Republic Yugoslavia 81 YU Macedonia 80 MK CIS 77 GUS Turkey 90 TR Rest of World 91 RoW DPD service freight 95 DPD DELICom DPD GmbH & Co. KG 9-10