Online Learning Annual Review 2013-2014

Online Learning Annual Review 2013-2014 Online Learning Annual Review for 2013-2014

Online Learning Annual Review 2013-2014 Executive Summary Online Learning experienced modest growth during the 2013-14 academic year. As overall CCAC enrollment declined, the percentage of online learning enrollment increased. Per semester, 39.5% of CCAC students took at least one Internet course. Requests for technical support continued to decrease. This decrease can be attributed to the two-week on-campus faculty consultation sessions, the internal training and experience of the support staff, and installing small incremental updates to Blackboard on an annual basis. During this period, systems for overcoming barriers to remote online students were implemented (e.g,. remote placement testing, online advising, online orientation). Summary of Statistics for 2013-2014 Internet course student registrations grew by 2.4% and headcount increased by 1.1%. Overall, CCAC registrations fell by 8.5% and the headcount was down 6.5% [page 2] Internet courses comprise 21.1% of CCAC registrations and 39.5% of CCAC total headcount [page 2] The number of Internet sections plateaued at 973 [page 3] The average class size of Internet Courses grew to 24.9 students/class [page 4] Served diverse geographical areas (16.9% are not county residents) [page 4] Responded to over 4,200 online learning and Blackboard support requests [page 6] Facilitated professional development for faculty and staff with 225 consultations and Personal Learning sessions and 7 workshops [page 6] Allegheny Campus Testing Center processed over 1,900 proctored exams. The Testing Center closed [page 6] Updated Blackboard from version 9.1 Service Pack 9 to Service Pack 14 [page 7] Eight degrees & seven certificates are available entirely online [page 7] Summary of Recommendations [page 8] Create online Blackboard introductory training for faculty Review and align Online Learning s procedures with Middle States guidelines Upgrade to new Blackboard Service Pack (October 2014 Release) Send Online Learning staff to Quality Matters training Integrate Blackboard with the Portal and Ellucian Colleague Online Learning Annual Review for 2013-2014 [Page 1]

Online Learning Statistics 2013-2014 Internet Course Registrations and Headcount Increased Overall Internet course registrations grew by 2.4%. (2012-2013: 23,672; 2013-2014: 24,230). Internet courses are 21.1% of total CCAC registrations (see figure below). Registrations is the measure recommended by Planning & Institutional Research for measuring growth. Internet course registrations were 21.1% of CCAC registrations 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Internet Course Registrations as % of CCAC 18.8% 17.5% 15.5% 16.2% 21.1% 2010 2011 2012 2013 2014 Internet course headcount was 39.5% of total CCAC headcount Overall Internet course headcount increased by 1.1%. (2012-2013: 11,175; 2013-2014: 11,299). Overall headcount for the College dropped by 6.5% during this period. 39.5% CCAC students take at least one online course (see figure below). 40.0% 30.0% 20.0% 10.0% Internet Course Headcount as % of CCAC 32.1% 33.3% 34.8% 36.6% 39.5% 0.0% 2010 2011 2012 2013 2014 Campus specific data and demographics are located in the appendix. Online Learning Annual Review for 2013-2014 [Page 2]

Online Learning Statistics 2013-2014 Internet Courses Registrations Grew, Flat for Hybrid Courses, and Telecourses Show Decline Online Learning courses, including Internet courses, Hybrid courses, and Telecourses (DVD courses), comprised 23.8% of the CCAC s total registrations. 21.1% of CCAC registrations were for Internet courses, 2.7% for Hybrid courses, and 0.03% for Telecourses. Over the past five years, Internet course registrations have grown, Hybrid courses were relatively flat, and Telecourse growth has seen a steady decline (see figure below). 25.0% OL Registrations as % of CCAC 20.0% Online Learning registrations were 23.8% of CCAC s total registrations 15.0% 10.0% 5.0% 0.0% 2010 2010 2012 2013 2014 Telecourses Hybrid Internet Online Learning sections were 18.3% of the CCAC total Over the past three years, the number of Internet sections has plateaued (2012-13: 973; 2013-14: 973); however, the percentage of Internet sections to the CCAC total increased to 18.3%. 20.0% 18.0% 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% OL Sections as % of CCAC 2010 2011 2012 2013 2014 Telecourses Hybrid Internet Online Learning Annual Review for 2013-2014 [Page 3]

Online Learning Statistics 2013-2014 OL Average Class Size Exceeds Traditional and Hybrid Class Size The average class size for online learning sections was larger when compared to all CCAC classes. Internet course average class size was 24.9 students, Hybrid courses had a class size of 17.3, Telecourses had a class size of 15.5, whereas CCAC sections overall had a class size of 18.2 students. Overall CCAC average class size has remained in the 18 to 19.2 range over the past five years (see figure below). Average Class Size by Course Type Average 25.0 Internet class size was 24.9, 20.0 CCAC Overall for CCAC classes overall it was 18.2 15.0 10.0 5.0 0.0 Internet Hybrid Telecourses 2010 2011 2012 2013 2014 Diverse Geographical Regions and Areas Served While Online Learning classes at CCAC primarily served residents of Allegheny County, they also attracted students from other counties and states. Non-Allegheny County Internet course students comprised 16.9% of the total student enrollment (see table below). 16.9% of Internet course students were not residents of Allegheny County % Enrollment 2013-2014 Allegheny County Residents 83.1% Counties without CC* 9.0% Counties with CC* 4.6% Out of State 3.0% New to Region 0.3% *CC: Community College Online Learning Annual Review for 2013-2014 [Page 4]

Online Learning Statistics 2013-2014 Internet Course Demographics More Internet course students are female (Internet: 64%, CCAC overall: 57%). Internet students also tend be older and a majority chose white as their racial category. See pages 10 11 for detailed demographics. Gender - Internet Course Gender - CCAC Unk 1% Male 35% Unk 1% Male 42% Female 64% Female 57% Male Female Unk Male Female Unk Race Breakdown in Internet Courses [VALUE]% [PERCENTAGE] Unk 2% 1% [PERCENTAGE] Asian [PERCENTAGE] African American [PERCENTAGE] White White African American Asian Hispanic American Indian Two or more races Unk Online Learning Annual Review for 2013-2014 [Page 5]

Online Learning 2013-2014 Satisfied over 4,200 requests for technical support Online Learning and Blackboard Support for Students and Faculty Support staff (ITS Service Desk and OL Support) responded to over 4,281 online learning related support requests during the academic year. This is a decrease of 11% over the previous year (2012-13: 4,801; 2013-14: 4,281). There were 2,571 student requests for support related to Blackboard and other technical issues. Access to their online courses was the most common issue (e.g., login and password issues, instructor has not made course available, not enrolled in Blackboard). There were 1,072 faculty, staff, and administrator requests for support were addressed with the most common issues dealing with course content management (638 entries were not categorized into a user group). The reduction in the number of support requests during the past two years can be attributed to quality service, faculty consultations during the first two weeks of the fall and spring semesters, and small annual updates to Blackboard. Satisfaction with Online Learning support requests was an average of 4.6 on a 5 point scale based on 161 random surveys. The ITS Service Desk and the Online Learning Support Team should be acknowledged for their high qualtiy of service. Faculty Professional Development Offered seven workshops and over 225 one-to-one sessions for faculty using Blackboard OL Center staff worked independently and in cooperation with the Faculty Professional Development Committee to provide training and support activities for faculty and staff. These OL Center and Professional Committee events included one-on-one training and support as well as workshops, presentations, and product demonstrations. Seven workshops were offered. 118 Blackboard consultation sessions were held with faculty as part of our Blackboard Consultation Sessions during the first two weeks of the fall and spring semesters. 107 scheduled Personal Learning Sessions supported faculty in addition to the two week on-campus consultation sessions. These sessions involved meeting faculty to discuss topics specific to their needs with respect to Blackboard or to develop skills for teaching online. The Online Learning Center continued its support for the Professional Development Committee by having the OLC Director and Instructional Technologist serve as members. Representatives from Blackboard presented at the Summer Faculty Institute. The Professional Development Committee was discontinued during summer 2014. Human Resources now oversees College professional development. The Allegheny Campus Testing Center administered over 1,900 proctored exams Proctored Testing During the 2013-2014 academic year, the Allegheny Campus Testing Center administered 1,938 proctored exams, a 12% decrease from the previous academic year (2,191 proctored tests in 2012-13). Eight CCAC BIO Waiver exams and 88 non- CCAC tests were proctored at the Testing Center. See the appendix for specific OL Testing Center statistics. The Allegheny Campus Testing Center closed in summer, 2014; on-campus testing is now administered by the campus Learning Centers. Online Learning Annual Review for 2013-2014 [Page 6]

Online Learning 2013-2014 Removed Barriers to Online Learning Students Barriers to CCAC students who are truly at a distance were reduced by: Implementing remote COMPASS placement testing Implementing online advising Implementing online orientations Offering Oral Communications sections online Upgraded to New Blackboard Service Pack An update from Blackboard 9.1 Service Pack 9 to Service Pack 14 took place between the 2014 Spring and Summer sessions. Faculty volunteers, Online Learning staff, ITS server administrators, and ITS support staff tested the upgrade before it was installed. The update helped us avoid browser compatibility issues with CCAC s Service Pack 9. The installation went smoothly and the service outage was ended ahead of schedule. Updated Online Learning Orientation, Student Handbook, and Student Communications Improved student success for online learning students by redesigning and expanding the OL Orientation module and redesigning the OL Student Handbook. The reduction in early dropout in Internet courses can be partially attributed to the improved Online Learning Orientation modules and handbook, plus the implementation of the mandatory Student Orientation. Student communications, including flyers, letters, web content, and emails were reviewed and updated. Oral Communications Offered as an Online Course For the first time (Summer 2014), Oral Communications (SPH-101) was offered as an Internet course. As a result, eight Associate Degrees became available totally online. Associates Degrees Available Online Accounting Accounting Specialist Administrative Assistant Business Management (all options) Computer Forensics Computer Information Systems Information Technology Support Software Development Online Learning Annual Review for 2013-2014 [Page 7]

Online Learning Recommendations 2013-2014 Create Online Blackboard Introductory Training for Faculty Create a Blackboard course for faculty wanting to learn the basics of Blackboard. Once instructors complete the training they will be prepared to request Blackboard course sites for sections they teach, add/create course outlines, add course content, organize content, add course announcements, and use the online grade book. Continued focus on improving the student and faculty online learning experience Review and Align Online Learning s Procedures with Standards from Middle States Middle States compiled a list of its guidelines for Distance Learning programs. At this time, we will not use the new standards since we will be evaluated using the old standards. Existing procedures will be aligned with the guidelines whenever possible. Upgrade to New Blackboard Service Pack In order to stay up to date and avoid browser compatibility issues with CCAC s current version of Blackboard (9.1 Service Pack 14), an upgrade to the April, 2014 release is scheduled to take place between the 2015 Spring and Summer sessions (noon May 13 (Wednesday) to midnight May 17 (Sunday)). Faculty will be invited to test the upgrade before it is installed. The new version will allow faculty to see the course from the student s perspective, integrate SafeAssign seamlessly with Blackboard Assignments, and allow instructors to shift content and tool dates. Send Online Learning Staff to Quality Matters Training Quality Matters is a leader in quality assurance for online education. The Quality Matters system is based on a best practices rubric which can be used to improve online courses, develop training, and improve online academic support. Begin Blackboard Integration with the Portal and Ellucian Colleague Support the Blackboard/Portal integration process to allow students and faculty to access their Blackboard courses directly from the Portal. Also, support automation of the course enrollment and student drop processes in Blackboard; support transfer of midterm and final grades directly from the Blackboard Grade Book to Colleague. Special Thanks Those Who Supplied Statistics for This Report Planning & Institutional Research (especially Brent Myers and Lucy Wang), Information Technology Services (especially Stacey Silvis), Bob Russo of the Allegheny Campus Testing Center, and the Online Learning Center staff should be commended for contributing data used in this report. The Assessment & Research Subcommittee and Marketing provided support and advice during the production of this report. Online Learning Annual Review for 2013-2014 [Page 8]

Appendices Academic Year 2010-2014 Internet Course Enrollment by Campus 2009-10 2010-11 2011-12 2012-13 2013-14 # % # % # % # % # % Internet Courses and Percentage of CCAC Credits 66,055 14.8% 68,823 15.4% 72,306 16.7% 73,279 18.1% 75,199 20.3% Registrations 21,396 15.5% 22,330 16.2% 23,455 17.5% 23,672 18.8% 24,230 21.1% Headcount 10,576 32.1% 10,960 33.3% 11,185 34.8% 11,175 36.6% 11,299 39.5% Internet Course Enrollment by Campus 2009-10 2010-11 2011-12 2012-13 2013-14 # % # % # % # % # % Credits Allegheny 22,703 14.9% 23,378 15.0% 24,990 16.5% 24,533 16.8% 23,396 17.3% Boyce 16,136 17.2% 17,316 18.4% 18,194 20.0% 18,789 22.6% 19,794 26.2% North 16,494 16.6% 16,432 17.4% 17,805 18.8% 18,890 21.6% 19,261 23.5% South 10,722 10.6% 11,697 11.4% 11,317 11.6% 11,067 12.5% 12,748 16.7% Registrations Allegheny 7,525 15.9% 7,764 16.1% 8,296 17.7% 8,079 17.7% 7,729 18.4% Boyce 5,007 18.0% 5,433 19.4% 5,714 21.1% 6,025 24.1% 6,264 27.5% North 5,365 16.5% 5,373 17.7% 5,816 19.0% 6,146 21.6% 6,219 23.2% South 3,499 11.4% 3,760 12.1% 3,629 12.3% 3,422 12.9% 4,018 17.2% Headcount Allegheny 5,291 34.4% 5,427 35.0% 5,717 37.5% 5,660 38.5% 5,426 39.5% Boyce 3,936 40.5% 4,219 42.3% 4,265 44.2% 4,469 48.1% 4,591 52.7% North 3,848 33.8% 3,923 35.5% 4,215 38.3% 4,354 42.1% 4,399 44.4% South 2,832 29.4% 2,925 30.2% 2,878 30.7% 2,715 31.5% 3,111 38.6% *Percentage is an Internet Course proportion in relation to a whole college and campuses. Online Learning Annual Review for 2013-2014 [Page 9]

Gender/Race Demographics by College and Internet Courses by Academic Year 2009-10 2010-11 2011-12 2012-13 2013-14 # % # % # % # % # % CCAC Overall Male 13,776 41.9% 13,636 41.4% 13,380 41.6% 12,902 42.2% 16,162 42.4% Female 18,338 55.7% 18,473 56.1% 18,260 56.8% 17,527 57.4% 12,119 56.5% Unknown 797 2.4% 829 2.5% 523 1.6% 125 0.4% 300 1.0% 32,911 32,938 32,163 30,554 28,581 America Indian/ Alaskan Native 162 0.5% 155 0.5% 133 0.4% 106 0.3% 111 0.4% Asian 466 1.4% 568 1.7% 632 2.0% 707 2.3% 742 2.6% Black or African American, non-hispanic 4,983 15.1% 5,317 16.1% 5,401 16.8% 5,150 16.9% 4,865 17.0% Hispanic 261 0.8% 265 0.8% 274 0.9% 285 0.9% 315 1.1% Native Hawaiian or Pacific Islander 13 0.0% 21 0.1% 33 0.1% 29 0.1% 22 0.1% White, non-hispanic 21,630 65.7% 21,301 64.7% 20,198 62.8% 18,053 59.1% 17,807 62.3% Two or more races 217 0.7% 268 0.8% 247 0.8% 260 0.9% 349 1.2% Nonresident Alien 128 0.4% 84 0.3% 50 0.2% 23 0.1% 23 0.1% Race and ethnicity unknown 5,051 15.3% 4,959 15.1% 5,195 16.2% 5,941 19.4% 4,347 15.2% 32,911 32,938 32,163 30,554 28,581 2009-10 2010-11 2011-12 2012-13 2013-14 # % # % # % # % # % Internet Courses Male 3,590 33.9% 3,669 33.5% 3,801 34.0% 3,862 34.6% 3,909 34.6% Female 6,722 63.6% 7,031 64.2% 7,266 65.0% 7,278 65.1% 7,201 63.7% Unknown 264 2.5% 260 2.4% 118 1.1% 35 0.3% 189 1.7% 10,576 10,960 11,185 11,175 11,299 America Indian/ Alaskan Native 49 0.5% 67 0.6% 44 0.4% 37 0.3% 42 0.4% Asian 136 1.3% 178 1.6% 209 1.9% 264 2.4% 275 2.4% Black or African American, non-hispanic 1,107 10.5% 1,254 11.4% 1,370 12.2% 1,330 11.9% 1,387 12.3% Hispanic 87 0.8% 87 0.8% 93 0.8% 110 1.0% 107 0.9% Native Hawaiian or Pacific Islander 3 0.0% 8 0.1% 15 0.1% 10 0.1% 11 0.1% White, non-hispanic 7,463 70.6% 7,610 69.4% 7,466 66.8% 7,171 64.2% 7,625 67.5% Two or more races 85 0.8% 103 0.9% 94 0.8% 111 1.0% 173 1.5% Nonresident Alien 44 0.4% 29 0.3% 17 0.2% 9 0.1% 11 0.1% Race and ethnicity unknown 1,602 15.1% 1,624 14.8% 1,877 16.8% 2,133 19.1% 1,668 14.8% 10,576 10,960 11,185 11,175 11,299 Online Learning Annual Review for 2013-2014 [Page 10]

Age Demographics by College and Internet Courses by Academic Year CCAC Overall 2009-10 2010-11 2011-12 2012-13 2013-14 Age Range # % # % # % # % # % Under 18 14 0.0% 19 0.1% 44 0.1% 161 0.5% 516 1.8% 18-19 38 0.1% 156 0.5% 495 1.5% 2,661 8.7% 5,408 19.0% 20-21 579 1.8% 3,054 9.3% 6,211 19.4% 6,760 22.2% 5,598 19.6% 22-24 9,949 30.4% 10,097 30.8% 8,366 26.1% 6,411 21.0% 4,956 17.4% 25-29 9,205 28.1% 7,770 23.7% 6,607 20.6% 5,639 18.5% 4,609 16.2% 30-34 4,444 13.6% 4,075 12.4% 3,505 10.9% 3,029 9.9% 2,517 8.8% 35-39 2,415 7.4% 2,346 7.2% 2,101 6.6% 1,809 5.9% 1,546 5.4% 40-49 3,322 10.1% 2,977 9.1% 2,740 8.6% 2,404 7.9% 2,043 7.2% 50-64 2,556 7.8% 2,111 6.4% 1,824 5.7% 1,486 4.9% 1,224 4.3% Over 64 224 0.7% 171 0.5% 135 0.4% 118 0.4% 98 0.3% 32,746 32,776 32,028 30,478 28,515 Internet Courses 2009-10 2010-11 2011-12 2012-13 2013-14 Age Range # % # % # % # % # % Under 18 5 0.0% 7 0.1% 7 0.10% 39 0.30% 117 1.00% 18-19 15 0.1% 31 0.3% 93 0.80% 675 6.10% 1875 16.60 % 20-21 100 0.9% 574 5.3% 1657 14.90 % 2329 20.90 % 2362 21.00 % 22-24 2840 27.0% 3234 29.6 % 3030 27.20 % 2416 21.70 % 1924 17.10 % 25-29 3197 30.3% 2810 25.8 % 2502 22.40 % 2236 20.10 % 1935 17.20 % 30-34 1610 15.3% 1550 14.2 % 1374 12.30 % 1259 11.30 % 1083 9.60% 35-39 855 8.1% 906 8.3% 836 7.50% 730 6.60% 681 6.00% 10.3 40-49 1159 11.0% 1126 % 1054 9.50% 910 8.20% 832 7.40% 50-64 723 6.9% 645 5.9% 579 5.20% 531 4.80% 446 4.00% Over 64 32 0.3% 26 0.2% 15 0.10% 20 0.20% 17 0.20% 10,53 6 10,909 11,147 11,145 11,272 Online Learning Annual Review for 2013-2014 [Page 11]

Gender/Race student count (previous page) is not equivalent to Age Range student count (current page) because the system does not have every birth date on file. Online Learning Annual Review for 2013-2014 [Page 12]

Registrations by College and Modes of Online Learning by Academic Year CCAC 2009-10 2010-11 2011-12 2012-13 2013-14 # % # % # % # % # % SS 4,616 4,724 4,152 3,570 3,666 FA 58,289 60,692 59,316 55,836 51,190 SP 59,082 56,959 55,389 52,168 46,822 FS 16,390 15,377 15,147 14,137 13,304 138,377 137,752 134,004 125,711 114,982 Online Learning SS 93 2.0% 27 0.6% 116 2.8% 52 1.5% 87 2.4% FA 8,729 15.0% 9,740 16.0% 10,095 17.0% 10,174 18.2% 9,969 19.5% SP 9,640 16.3% 10,032 17.6% 10,541 19.0% 10,535 20.2% 10,634 22.7% FS 6,295 38.4% 6,145 40.0% 6,680 44.1% 6,555 46.4% 6,654 50.0% 24,757 17.9% 25,944 18.8% 27,432 20.5% 27,316 21.7% 27,344 23.8% Internet Courses SS 43 0.9% 9 0.2% 67 1.6% 37 1.0% 19 0.5% FA 7,392 12.7% 8,210 13.5% 8,321 14.0% 8,535 15.3% 8,603 16.8% SP 8,105 13.7% 8,452 14.8% 8,956 16.2% 8,927 17.1% 9,252 19.8% FS 5,855 35.7% 5,659 36.8% 6,111 40.3% 6,173 43.7% 6,356 47.8% 21,395 15.5% 22,330 16.2% 23,455 17.5% 23,672 18.8% 24,230 21.1% Hybrid SS 50 1.1% 18 0.4% 49 1.2% 15 0.4% 68 1.9% FA 1,234 2.1% 1,413 2.3% 1,655 2.8% 1,589 2.8% 1,352 2.6% SP 1,433 2.4% 1,465 2.6% 1,527 2.8% 1,591 3.0% 1,365 2.9% FS 362 2.2% 422 2.7% 522 3.4% 352 2.5% 298 2.2% 3,079 2.2% 3,318 2.4% 3,753 2.8% 3,547 2.8% 3,083 2.7% Telecourses (DVD) SS 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% FA 103 0.2% 117 0.2% 119 0.2% 50 0.1% 14 0.0% SP 102 0.2% 115 0.2% 58 0.1% 17 0.0% 17 0.0% FS 78 0.5% 64 0.4% 47 0.3% 30 0.2% 0 0.0% 283 0.2% 296 0.2% 224 0.2% 97 0.1% 31 0.0% Online Learning Annual Review for 2013-2014 [Page 13]

Number of Sections Offered by College and Modes of Online Learning 2009-10 2010-11 2011-12 2012-13 2013-14 # % # % # % # % # % CCAC SS 281 274 262 233 237 FA 2,953 3,030 3,077 2,977 2,783 SP 3,074 3,112 3,022 2,928 2,529 FS 914 910 878 821 767 7,222 7,326 7,239 6,959 6,316 Online Learning SS 5 1.8% 2 0.7% 10 3.8% 3 1.3% 5 2.1% FA 385 13.0% 432 14.3% 435 14.1% 424 14.2% 420 15.1% SP 427 13.9% 472 15.2% 440 14.6% 459 15.7% 445 17.6% FS 279 30.5% 292 32.1% 293 33.4% 284 34.6% 283 36.9% 1,096 15.2% 1,198 16.4% 1,178 16.3% 1,170 16.8% 1,153 18.3% Internet Courses SS 2 0.7% 1 0.4% 5 1.9% 2 0.9% 1 0.4% FA 329 11.1% 360 11.9% 349 11.3% 340 11.4% 341 12.3% SP 361 11.7% 391 12.6% 355 11.7% 368 12.6% 366 14.5% FS 261 28.6% 267 29.3% 265 30.2% 263 32.0% 265 34.6% 953 13.2% 1,019 13.9% 974 13.5% 973 14.0% 973 15.4% Hybrid SS 3 1.1% 1 0.4% 5 1.9% 1 0.4% 4 1.7% FA 56 1.9% 68 2.2% 82 2.7% 82 2.8% 78 2.8% SP 71 2.3% 77 2.5% 82 2.7% 90 3.1% 78 3.1% FS 14 1.5% 21 2.3% 26 3.0% 19 2.3% 18 2.3% 144 2.0% 167 2.3% 195 2.7% 192 2.8% 178 2.8% Telecourses (DVD) SS 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% FA 4 0.1% 4 0.1% 4 0.1% 2 0.1% 1 0.0% SP 4 0.1% 4 0.1% 3 0.1% 1 0.0% 1 0.0% FS 4 0.4% 4 0.4% 2 0.2% 2 0.2% 0 0.0% 12 0.2% 12 0.2% 9 0.1% 5 0.1% 2 0.03% Online Learning Annual Review for 2013-2014 [Page 14]

Average Class Size by College and Modes of Online Learning CCAC 2009-10 2010-11 2011-12 2012-13 2013-14 SS 16.4 17.2 15.8 15.3 15.5 FA 19.7 20.0 19.3 18.8 18.4 SP 19.2 18.3 18.3 17.8 18.5 FS 17.9 16.9 17.3 17.2 17.3 19.2 18.8 18.5 18.1 18.2 Internet Courses SS 21.5 9.0 13.4 18.5 19.0 FA 22.5 22.8 23.8 25.1 25.2 SP 22.5 21.6 25.2 24.3 25.3 FS 22.4 21.2 23.1 23.5 24.0 Hybrid 22.5 21.9 24.1 24.3 24.9 SS 16.7 18.0 9.8 15.0 17.0 FA 22 20.8 20.2 19.4 17.3 SP 20.2 19.0 18.6 17.7 17.5 FS 25.9 20.1 20.1 18.5 16.6 21.4 19.9 19.2 18.5 17.3 Telecourses (DVD) SS 0 0.0 0.0 0.0 0.0 FA 25.8 29.3 29.8 25.0 14.0 SP 25.5 28.8 19.3 17.0 17.0 FS 19.5 16.0 23.5 15.0 0.0 Other 23.6 24.7 24.9 19.4 15.5 SS 16.4 17.3 16.0 15.3 15.4 FA 19.3 19.6 18.6 17.9 17.4 SP 18.7 17.8 17.4 16.9 17.4 FS 15.9 14.9 14.5 14.1 13.7 18.6 18.2 17.6 17.0 17.0 Online Learning Annual Review for 2013-2014 [Page 15]

Allegheny Campus Testing Center Statistics 2013-14 Academic Year CCAC Paper/Pencil Subject Tests 1,669 CCAC Computer-Based Subject Tests 269 CCAC Computer-Based BIO Waiver 8 Non-CCAC Subject Tests 88 CLEP Tests (Discontinued 5/1/2014) 343 TOTAL TESTING 2,377 Non-Testing Lab Usage 21 CLEP Registrations Processed 358 GRAND TOTAL 2,756 12% decrease in tests administered for CCAC students from the previous academic year The Allegheny Campus Testing Center closed its doors during the summer of 2014. Number of Sections Offered by College and Modes of Online Learning Geographical Regions and Areas Served by Online Learning Percent County resident 9395 83.1% County w/o CC 1019 9.0% County with CC 515 4.6% New to Region 36 0.3% Out of state 334 3.0% 11,299 Non-Resident 1,904 16.9% Online Learning Annual Review for 2013-2014 [Page 16]

2013-2014 Online Learning Center Faculty Development Allegheny 25 attended (41.7%) 29 registered (48.3%) 60 available Boyce 18 attended (30.0%) 29 registered (48.3%) 60 available North 12 attended (20.0%) 13 registered (21.7%) 60 available South 16 attended (26.7%) 18 registered (30.0%) 60 available s 71 attended (29.6%) 89 registered (37.1%) 240 available Fall 2013 Spring 2014 Summer 2014 Faculty Blackboard Consultations 17 attended (32.1%) 3 attended (12.5%) 22 registered (41.5%) 3 registered (12.5%) 53 available 24 available 7 attended (12.9%) 12 registered (22.2%) 54 available 9 attended (16.7%) 11 registered (20.4%) 54 available 1 attended (1.8%) 12 registered (22.2%) 54 available 34 attended (15.8%) 57 registered (26.5%) 215 available 0 attended (0.0%) 2 registered (13.3%) 15 available 6 attended (40.0%) 8 registered (53.3%) 15 available 4 attended (16.7%) 6 registered (25.0%) 24 available 13 attended (16.7%) 19 registered (24.3%) 78 available Bb Support Consultation Instructional Development Consultation Fall 2013 Spring 2014 Summer 2014 26 16 5 30 21 9 Professional Development Workshops: Boyce Campus Nursing Orientation - August 2013 South Campus New Adjunct Orientation - August 2013 Nursing Orientation - January 2014 Washington Crown Center Orientation - January 2014 South New Faculty Orientation January 2014 (Bishop & Wright) Allegheny Campus Lunch n Learning Workshop - February 2014 Explore Blackboard s Grade Center - Boyce Campus February 2014 Online Learning Annual Review for 2013-2014 [Page 17]

Technical Support Requests by Client Type Fall 2013 Adjunct Administrator Faculty Partner Staff Student (blank) Blackboard and DL 8 15 53 76 Bb and DL::Access to Blackboard 53 29 105 10 605 4 806 Bb and DL::Assessments and Gradebook 23 3 43 96 1 166 Bb and DL::Communication Tools 6 11 27 44 Bb and DL::Course Content Management 114 14 172 6 36 342 Bb and DL::Navigation, General Use, Compatibility 20 1 22 2 1 221 267 Bb and DL::Server Maintenance 3 1 4 Bb and DL::Third Party Products 2 3 1 44 50 Bb and DL::Third Party ::Respondus Lock-down Browser 2 3 2 4 54 65 Bb and DL::Third Party Products::Safe Assignment 2 3 6 29 40 Semester Grand 230 56 380 2 22 1165 5 1860 Grand Spring 2014 Adjunct Administrator Faculty Partner Staff Student (blank) Blackboard and DL 8 1 13 2 55 79 Bb and DL::Access to Blackboard 42 32 75 8 556 713 Bb and DL::Assessments and Gradebook 19 1 28 65 113 Bb and DL::Communication Tools 4 14 19 37 Bb and DL::Course Content Management 93 7 180 4 33 317 Bb and DL::Navigation, General Use, Compatibility 19 2 33 187 241 Bb and DL::Server Maintenance 3 3 Bb and DL::Third Party Products 2 19 21 Bb and DL::Third Party::Respondus Lock-down Browser 7 1 92 100 Bb and DL::Third Party Products::Safe Assignment 3 4 11 85 103 Semester Grand 188 50 363 15 1111 1727 Grand Summer 2014 Adjunct Administrator Faculty Partner Staff Student (blank) Bb and DL::Access to Blackboard 10 2 19 4 316 2 353 Bb and DL::Assessments and Gradebook 4 1 5 50 60 Bb and DL::Communication Tools 1 7 9 17 Bb and DL::Course Content Management 16 4 46 4 13 1 84 Bb and DL::Navigation, General Use, Compatibility 4 26 1 85 116 Bb and DL::Server Maintenance 1 1 Bb and DL::Third Party Products 10 10 Bb and DL::Third Party::Respondus Lock-down Browser 2 5 5 24 36 Bb and DL::Third Party Products::Safe Assignment 3 14 17 Semester Grand 37 13 111 9 521 3 694 2013-2014 Overall 455 119 854 2 31 1701 1119 4281 Grand Online Learning Annual Review for 2013-2014 [Page 18]

Faculty, Staff, Administration Technical Support by Queue Fall 2013 Online Learning Employee Service Field Networking Student Service Walk-in Blackboard and DL 13 1 14 Bb and DL::Access to Blackboard 119 18 1 3 141 Bb and DL::Assessments and Gradebook 32 12 1 45 Bb and DL::Communication Tools 7 4 11 Bb and DL::Course Content Management 153 36 1 1 191 Bb and DL::Navigation, General Use, Compatibility 12 10 2 24 Bb and DL::Server Maintenance 4 4 Bb and DL::Third Party Products 1 1 Bb and DL::Third Party::Respondus Lock-down Browser 2 1 4 7 Bb and DL::Third Party Products::Safe Assignment 2 2 1 3 8 Bb and DL::Third Party Products::Wimba Voice Tools 3 3 1 7 Grand 343 86 13 4 7 0 453 Grand Spring 2014 Online Learning Employee Service Field Networking Student Service Walk-in Blackboard and DL 14 1 15 Bb and DL::Access to Blackboard 94 19 1 3 117 Bb and DL::Assessments and Gradebook 21 6 1 28 Bb and DL::Communication Tools 11 4 15 Bb and DL::Course Content Management 138 47 185 Bb and DL::Navigation, General Use, Compatibility 11 22 1 34 Bb and DL::Server Maintenance 3 3 Bb and DL::Third Party Products 1 1 2 Bb and DL::Third Party::Respondus Lock-down Browser 3 4 1 8 Bb and DL::Third Party Products::Safe Assignment 5 1 3 9 Grand 298 105 3 6 4 0 416 Grand Summer 2014 Online Learning Employee Service Field Networking Student Service Walk-in Blackboard and DL 2 2 Bb and DL::Access to Blackboard 30 12 1 43 Bb and DL::Assessments and Gradebook 13 2 15 Bb and DL::Communication Tools 7 3 10 Bb and DL::Course Content Management 66 16 82 Bb and DL::Navigation, General Use, Compatibility 19 15 34 Bb and DL::Server Maintenance 2 2 Bb and DL::Third Party::Respondus Lock-down Browser 9 3 12 Bb and DL::Third Party Products::Safe Assignment 2 1 3 Grand 148 52 1 0 0 203 2013-2014 Overall 789 243 17 10 11 0 1072 Grand Online Learning Annual Review for 2013-2014 [Page 19]

Student Technical Support by Queue Fall 2013 Online Learning Employee Service Field Student Service Walkin Grand Blackboard and DL 7 3 30 13 53 Bb and DL::Access to Blackboard 76 113 268 146 604 Bb and DL::Assessments and Gradebook 27 22 1 40 6 96 Bb and DL::Communication Tools 3 4 7 13 27 Bb and DL::Compatibility Issues 2 2 12 1 17 Bb and DL::Course Content Management 18 15 1 2 36 Bb and DL::Navigation and General Use 44 24 1 63 72 204 Bb and DL::Third Party Products 2 6 13 23 44 Bb and DL::Third Party::Respondus Lock-down Browser 12 9 25 8 54 Bb and DL::Third Party Products::Safe Assignment 3 8 18 29 Grand 194 198 2 467 302 1164 Spring 2014 Online Learning Employee Service Field Student Service Walkin Grand Blackboard and DL 8 1 29 17 55 Bb and DL::Access to Blackboard 85 120 255 95 555 Bb and DL::Assessments and Gradebook 25 6 31 3 65 Bb and DL::Communication Tools 7 4 3 5 19 Bb and DL::Compatibility Issues 2 6 1 9 Bb and DL::Course Content Management 16 12 2 3 33 Bb and DL::Navigation and General Use 35 30 1 39 71 178 Bb and DL::Third Party Products 2 2 7 8 19 Bb and DL::Third Party::Respondus Lock-down Browser 26 8 38 20 92 Bb and DL::Third Party Products::Safe Assignment 38 9 22 16 85 Grand 244 192 1 432 239 1110 Summer 2014 Online Learning Employee Service Field Student Service Walkin Grand Bb and DL::Access to Blackboard 66 81 24 13 184 Bb and DL::Assessments and Gradebook 26 6 1 5 3 41 Bb and DL::Communication Tools 3 15 5 23 Bb and DL::Course Content Management 7 8 33 8 56 Bb and DL::Navigation, General Use, Compatibility 48 20 5 2 75 Bb and DL::Third Party Products 3 3 10 5 21 Bb and DL::Third Party::Respondus Lock-down Browser 13 4 13 1 31 Bb and DL::Third Party Products::Safe Assignment 8 4 1 13 Grand 174 126 1 106 37 444 2013-2014 Overall 612 516 4 1005 578 2715 Online Learning Annual Review for 2013-2014 [Page 20]

Student Dropout 81.1% of students who did not return from Fall 2011 and Spring 2012 to Fall 2012 listed their reasons for not returning as: met their goals, partially met their goals, or stopped-out temporarily. 18.9% of non-returning Internet course students dropped out as compared to 24% of CCAC students as a whole. Dropout Percentage for Non-Returning Students 35 30 32.9 25 20 18.9 22.5 18.2 20.2 15 10 5 0 ONLINE ALLEGHENY BOYCE NORTH SOUTH Online Learning Annual Review for 2013-2014 [Page 21]