Erlanger Criteria Based Job Description Patient Care Partner-TCTCH Name: Job Code: Job Title: Patient Care Partner-TCTCH Supervisor: 5 Digit Employee ID #: Evaluator Name: Department Name: 6 Month Annual (check one) From: To: Mission: To improve the health of people we touch Vision: To be recognized locally, regionally and nationally as a premier health system R.E.S.P.E.C.T.: We will fulfill the mission and vision by adhering to the Standards of R.E.S.P.E.C.T. Responsiveness Enthusiasm Safety Privacy Excellence Communication Teamwork Job Summary: Performs non-licensed patient care and clerical duties. Perform phlebotomy on all age groups. Transport of patients as requested. Perform EKGs as requested. Assist in stocking and maintain par levels. Responsible for Invision order entry and other functions as designated. Responsible for maintaining work area.responsible for direct and indirect patient care. Assist and work other areas as requested. Some on the job training provided. Education: Required: High School education or equivalent.. Preferred: Preferred to meet one of the following: Completed Certified Nursing Assistant course and passed certification exam, Completed First Responder Course, Completed EMT program, Nursing student having completed Fundamentals of Nursing, Completed Medical Assistant Program, Pre-Med student, Military Corpsman, Combat Life Saver or Combat Medic or Completed Surgical Tech program. Function within the guidelines, skills, for the Patient Care Tech. Experience: Required: Computer Literate Preferred: Hospital experience preferred Position Requirement(s): License/Certification/Registration Required:BLS Health Care Provider Preferred: CNA certification, EMT licensure, First Responder, Medical Assistant certification 1
Erlanger Criteria Based Job Description Patient Care Partner-TCTCH Circle which requirement applies to the position: Sedentary = Primarily sitting/lifting 10 lbs. Max Light = Lifting 20 lbs. maximum with frequent lifting/carrying up to 10 lbs. Medium = Lifting 50 lbs. maximum with frequent lifting/carrying 25 lbs. Heavy = Lifting 100 lbs. maximum with frequent lifting/carrying up to 50lbs. Very Heavy = Lifting objects over 100 lbs. maximum with frequent lifting/carrying more than 50 lbs. Check the appropriate column: O=Occasionally=0-33% of the work shift F=Frequently=34%-66% of the work shift C=Constantly=67-100% of the work shift Physical Factors Not Present O F C Standing Walking Sitting Pushing (wt 100+) Pulling (wt 100+) Stooping Kneeling Crouching Crawling Reaching Filing Typing (computer) eroxing Talking Hearing Color Vision Driving Environmental Conditions Exposure to weather Extreme heat Extreme cold Noise Atmospheric Conditions Dust, Vapors, Fumes Other (odors) x 2
Employee Competency/Performance Assessment Department Position Summary: Performs non-licensed patient care and clerical duties.provides direct patient care under the direction of an RN, including activities of daily living, perform EKG, specimen collection including phlebotomy on all age groups. Transports patients as requested. Assist in stocking the departments and maintain par levels. Rotate stock and keep up with dates of expired supplies. May be floated to work in other areas of Children s.may be used as a sitter. Must be able to communicate effectively and adapt to the constantly changing workload related to increased volume and acuity. Tends to the needs of the unit assigned with minimal instructions. Serves as a unit clerk by answering the telephone, screening and verifying all visitors who enter in the unit, assembling charts for new patients, entering physician orders, entering consults and verifying consults, entering information into the hospital information system, activating the beeper system. Responsible for maintaining work area Clinical competency is evaluated annually using a variety of mechanisms. It focuses on the population-specific needs of the customers served by the staff member. Specifically for this department: x x x x x Neonates/Infant Toddler Preschooler School Age/Adolescent Adult Geriatric N/A The following core competencies are monitored by the supervisor by direct observation, in a skills lab or discussed. Competency can also be evaluated by a formal peer review process and/or by self assessment based on objective criteria that is reviewed and validated. 3
POPULATION SPECIFIC: Choose which method of evaluation was utilized (check all that apply) and document date competency was evaluated. Observer must sign-off on population-specific competency.observer must have equal or greater licensure, certification and/or registration to evaluate on population specific competency. Observer Signature 1. Neonate/Infant: includes knowledge of Growth and Development Involves the parent/guardian in interactions Ensures infant warmth Ensures infant safety * Ensures appropriate measures for consoling & cuddling * Provides a quiet environment for sleep 2. Toddler: includes knowledge of Growth and Development Involves the parent/guardian in interactions Uses direct approach with child, allows choices when possible Recognizes that play is important Ensures safety * Provides security items as appropriate * Maintains routine as much as possible 3. Preschooler: includes knowledge of Growth and Development Involves the parent/guardian in interactions Explains what you are doing on the child s level of understanding Uses praise as a reward for desired behavior * Provides diversional activities when appropriate such as movies, games * Promotes interaction with child life 4. School Age/Adolescent: includes knowledge of Growth and Development Involves the parent/guardian in interactions Is aware of importance of relationship with peers Allow some degree of control * Encourages questions & answers appropriately * Encourages visits from friends & family if appropriate 5. Adult: includes knowledge of Growth and Development Involves the patient and family in interactions Allow patient to maintain control and involves in decision making of non-medical needs Encourage verbalization of fears * Determines the appropriate cognitive level of the patient & relates on that level * Includes in care as much as possible 6. Geriatric: includes knowledge of Growth and Development Involves the patient and family in interactions Allow patient to maintain control and involves in decision making of non-medical needs Keep environment clutter free to help prevent falls * (Dept specific) * (Dept specific) N/A 4
Scoring Instructions All employees must be rated on performance of core competencies that have been demonstrated during the evaluation period. Employees who have not performed a core competency in the evaluation period must still demonstrate their competency to perform the task. Please score the employee on each task using a numerical rating 0-2 as described below. Calculate an average score for each section and put the total average score at the end of the competency form. 0 Does not meet standard-employee does not meet standard and/or lacks the minimum skills necessary for task performance. Employee has received corrective counseling/action in the form of a written warning in this aspect of the job during the review period. 1 Meets standard - Employee has a thorough knowledge of the job responsibilities including the skills and ability to perform job independently. Employee has a good understanding of when and why tasks are performed, and is able to identify resources if additional information is needed. 2 Exceeds standard-employee consistently performs above what is required. Performance is characterized as high quality and quantity of work and consistently takes the initiative to do more than what is expected in both core competencies and RESPECT standards of behavior. This employee helps others in a cohesive teamwork environment and is used in the capacity of mentoring other employees, such as precepting new hires. The following section does not require a numerical score. Please circle the correct answer of Yes, No or N/A for each inquiry. Competency: Attended hospital orientation as expected (if applicable) Yes No N/A Has completed all required JCAHO / HLC training Yes or No Annual credentialing checklist completed DATE: Yes No N/A Verified active status of licensure/certification/registration Yes No N/A Corporate Compliance: Follows Erlanger s Code of Conduct & Ethics Complies with all parts of the Corporate Compliance Program Yes or No Yes or No SECTION 1: CORE COMPETENCIES (Essential Job Functions) List specific core competencies required for the position and score according to instructions. Score* A. Processes 0, 1, 2 1. Information received and disseminated appropriately and timely 2. Processes Physician Orders timely and correctly 3. Communicates effectively with entire team 4. Documentation complete and concise 5. Provides age appropriate care as directed 6. Maintains safe and clean environment 7. Maintains medical records (calling for charts, maintenance, thinning and updating) 8. Maintains supply and inventory control according to par levels 9. Assist in ensuring unit standards are maintained 10. Maintains organizational abilities during stressful situations 11. Assist in maintaining the area according to JC, State and hospital standards 5
12. Educational requirements up to date (department and organizational) 13. Participates in Performance Improvement activities in the department 14. Demonstrates consistently telephone courtesy 15. Armbands checked prior to treatment and procedures 16. Performs specimen collection as directed 17. Performs phlebotomy and appropriately labels specimens 18. Ensures all charges are correctly completed 19. Updates patient profile 20. Transports patients as requested 21. Aware of Safety Initiatives of department and hospital 22. Safety and Infection Control Practices implemented 23. Uses appropriate BSI (Body Substance Isolation) supplies 24. Sets up bedsides in preparation of patient care 25. Measures and documents I&O accurately 26. Initiates Fall prevention according to policy and guidelines 27. Utilizes, documents and monitors restraints according to policy 28. Places cardiac electrodes appropriately 29. Provide bathing and oral hygiene/care as requested 30. Assist with the admission process 31. Assist the RN as directed 32. Initiate downtime process as required 33. Order, stocks and maintain supplies 34. Stocks pyxis 35. Order labs, radiology procedures, etc 36. Cleans equipment 37. Performs EKG 38. Promotes a Family Centered Care Environment Sum of Scores number of elements scored =CORE COMPETENCIES Section Score *Specific documentation required to provide support for any score of 0 or 2 B. Procedures Score*0, 1, 2 1. Restraints- Assessment, Alternatives, Application, & Documentation (High Risk/Low Volume) Restraint: Direct Observation DATE: Skills lab DATE: Discussed DATE: 2. Fall Prevention (High Risk) Direct Observation DATE: Skills lab DATE: Discussed DATE: 3. Standard Precautions: Direct Observation DATE: Skills lab DATE: Discussed DATE 6
4. Glucose Meter Competency/ Blood Glucose (High Risk) Point of Care Testing: Use of Bedside Meter, Two Identifies, Hi/Lo controls, Labelling of vials, Proper cleaning of glucometer between each patient with 10% bleach wipes, Documentation. Direct Observation Date: Unit Specific: Crosstrained to PICU/NICU/Floor Sum of Scores number of elements scored =CORE COMPETENCIES Section Score *Specific documentation required to provide support for any score of 0 or 2 C. Equipment 1. Hospital Information System 2. Call Lights 3. Beeper System 4. Code Cart (location) 5. Fax machine 6. Telephone system 7. Specialty carts (latex free) 8. Glucose monitor 9. Wall suction equipment maintenance 10. EKG machine Sum of Scores number of elements scored =CORE COMPETENCIES Section Score *Specific documentation required to provide support for any score of 0 or 2 Score*0, 1, 2 D. Standards of Practice: Safety Initiatives 1. Clinical Alarms Mgmt: Alarms activated as appropriate 2. Clinical Alarms Mgmt: Set parameters specific to patient/population 3. Clinical Alarms Mgmt: Audible 4. Accuracy of patient identification: Using two approved identifiers to verify patient before any treatment. 6. Effectiveness of communication among caregivers: Appropriate use of approved abbreviations 7. Effectiveness of communication among caregivers: Timely reporting of panic values 10. Reduce risk of health care-associated infections: appropriate hand hygiene 11. Appropriate documentation and use of Restraints 12. Appropriate implementation & documentation of Universal Protocol 13. Reduce the risk of patient harm resulting from falls:implements fall protocol 7
Sum of Scores number of elements scored =CORE COMPETENCIES Section Score *Specific documentation required to provide support for any score of 0 or 2 Score*0, 1, 2 E. Standards of Behavior: (Each of the following elements applies to all employees) 1. Respects cultural diversity and sensitivity of all customers 2. Adhere to HIPAA regulations 3. Adhere to Hospital Policies & Practice 4. Aware of department specific QI program 5. Participate and attend unit staff meetings (attends<70% scheduled = 0, attends 71% - 90% scheduled = 1, attends > 91% scheduled = 2) 6. Reviews and acknowledges unit communication information (reviews < 70% information = 0, reviews 71% - 90% information= 1, reviews > 91% information = 2) 7. Explain to customers all wait times, expected or unexpected 8. Functions independently 9. Utilizes problem solving abilities 10. Shows initiative 11. Manages time effectively 12. Maintains organizational abilities during stressful situations 13. Conducts his or herself in a professional manner; is considered reliable by peers 14. Receives and disseminates information effectively and appropriately 15. Negotiates in a professional manner with floors/unit/departments 16. Demonstrates effective interpersonal skills 17. Available for work as scheduled Sum of Scores number of elements scored =CORE COMPETENCIES Section Score *Specific documentation required to provide support for any score of 0 or 2 18. 19. 20. 21. 8
Each of the following elements applies to all employees. The following is scored with an S for Satisfactory or a U for Unsatisfactory. N/A (Not applicable) is not an acceptable score. SECTION 2: R.E.S.P.E.C.T.S or U Responsiveness Acknowledging the customer s presence immediately Offering assistance Escorting lost customers to their location Holding open the elevator for customers, and allowing them to exit first Disposing of trash properly Willing to accommodate special hospital/department needs Enthusiasm Choosing a positive attitude Smiling and acknowledging everyone (even in the hallway) a smile can be healing Exhibiting pride and energy in your customer interactions Going the extra mile for our customers and maintaining the realization that a hospital experience can be inconvenient and stressful Safety Always wear your name badge so that it can be easily read, without stickers covering the picture For everyone s safety washing your hands! Reporting all accidents, spills, and broken equipment promptly Protecting yourself from hazardous chemicals or infections by wearing protective clothing and gear Privacy Protecting confidential information at all times, discusses information only in a protected environment and only with those who have a need to know Recognizing the dignity and importance of each person who receives our services Excellence Being a professional comply with dress code policies Always doing the right thing for the customer Communication Communicating and educating with clear, concise and appropriate information Apply positive listening skills handle all complaints promptly 9
Practice proper face-to-face and telephone etiquette Teamwork Treat all department and interdepartmental team members with courtesy, respect and honesty Work effectively with team members and praise team members for a job well done Available for work as scheduled Address conflict privately Specific documentation required to provide support for any score of less than 70% or greater than 90% R.E.S.P.E.C.T. Section Score: [ # Satisfactory (S) scores] 25 = x 100 = % Less than or = to 70% = 0 71% - 90% = 1 91% - 100% = 2 Enter Section Score Based on Above Calculation FINAL COMPETENCY SCORE SECTION 1: CORE COMPETENCIES (WEIGHTED = 60 %) Enter Section Score A. PROCESSES B. PROCEDURES C. EQUIPMENT D. STANDARDS OF PRACTICE: SAFETY INITIATIVES E. STANDARDS OF BEHAVIOR Core Competency Final Score (Sum of A, B, C, D & E 5) SECTION 2:R.E.S.P.E.C.T. (WEIGHTED = 40 %) FINAL COMPETENCY SCORE SECTION 1: CORE COMPETENCIES Multiply Core Competencies Final Score by 0.60 SECTION 2:R.E.S.P.E.C.T. Multiply RESPECT Final Score by 0.40 Final Competency Score [Add (1) and (2)] 10 + = FINAL
Individual Development Plan Progress toward completion of work-related developmental goals for this evaluation period (required): Met Unmet Initial Assessment Upcoming evaluation period work related developmental goals -must apply to EHS job responsibilities (required): Employee s Comments (optional): SIGNATURES: Employee: Date : (Employee signature represents employee s review of appraisal, but not necessarily agreement) Evaluator: (Must be Supervisor or Above) Date: 11