Avaya Learning Companion Guide for the Avaya IP Office Platform Supplemental Knowledge Floor Version 3.1 December 22 nd, 2014 2014 Avaya, Inc. All rights reserved
Note: The Avaya IP Office Platform Supplemental Knowledge Floor is part of every Knowledge Access (KA / KCA) for Avaya IP Office Platform IP Office training listed below: 10S00005E 5S00004E 0S00010E Knowledge Access: Avaya IP Office Platform Implementation Knowledge Access: Avaya IP Office Platform Support and Knowledge Collection Access: Midmarket Implementation and Support Page 2
Table of Contents Floor Description... 4 About this Guide... 6 Introduction... 6 Rooms and Objects (Floor Layout).....7 Avaya IP Office Platform Supplemental Knowledge:... 9 - Room 1 and 2: Customized Configuration... 9 - Room 3 and 4: Avaya Video Collaboration Solution for Avaya IP Office Platform...11 - Room 5: Avaya IP Office Platform Essential Edition...13 - Room 6: CCR and other interactivities...14 - Room 7: Avaya IP Office Platform Mobility...15 - Room 8: Hosted IP Office...16 - Room 9: Knowledge Transfers and Documents...16 - Room 10: Expert Sessions...16 - Room 11 and 12: Technical Delta Release 8.0...17 - Room 13 and 14: Release 8.1, Server Edition and IPO Linux...18 - Room 16 and 17: Technical Delta Release 9.0...20 - Room 18, 19 and 20: Technical Delta Release 9.1...22 - Solution Wall...24 Solution Notes:... 24 Opinion Survey... 25 Page 3
Floor Description AvayaLive Engage: Avaya IP Office Platform Supplemental Knowledge Duration: Type: Delivery Language: Region Offered: Job Function: 18 hours Self-Directed Learning English All The Avaya IP Office Platform Supplemental Knowledge floor is designed for Avaya associates, Avaya Partners and Resellers with Avaya IP Office Platform customized configuration and maintenance responsibilities. Synopsis: The purpose of the Avaya IP Office Platform Supplemental Knowledge floor is to provide implementation associates with additional skills they need to administer and manage the implementation of an Avaya IP Office Platform customer solution. In addition, the Avaya IP Office Platform Supplemental Knowledge floor provides the learner with the opportunity to increase the knowledge about configuring and customizing the Avaya IP Office Platform system. The rooms will have accompanying slides, interactive 3D objects, as well as questions and other audio based interactive parts. Each of the rooms in this floor is filled with learning objects in a logical order. Each object can be consumed independent from the other but there will be also the possibility to go through the materiall step by step. Audience: This offer is designed for Avaya Associates, Avaya Partners, and Resellers with Avaya IP Office Platform installation and maintenance responsibilities. Learning Objectives: Upon completion of this self-directed learning area, the learner should be able to: Increase their knowledge about the Avaya IP Office Platform configuration, applications and tools. Describe the customized configuration settings using the Avaya IP Office Platform Applications and Tools. Increase the knowledge about configuring solutions on customer requests. Summarize the interaction on different features and applications customizing an Avaya IP Office Platform configuration. Describe the basic configuration on Avaya IP Office Platform Essential Edition. Describe the Avaya Video Collaboration Solution for Avaya IP Office Platform. Summarize the different changes (What s new ) within the last 4 software releases. Page 4
Student Materials: There are no additional student materials required for this floor. Prerequisite Knowledge: None Prerequisites: Prerequisites as listed in the AvayaLive Engage description. System Requirements: In order to use AvayaLive Engage, the AvayaLive Engage client must be installed on your local PC. Before booking this bundle, please verify through this link http://demo.avayalive.com that your IT security will allow downloading and installing the client and there are no bandwidth issues within the demo AvayaLive Engage environment. For additional information on this Knowledge Access offer including How to enroll and Avaya Learning System Requirements, guidelines please read the reference materials listed below. Enrollment Guide Avaya Learning System Requirements Avaya Virtual Campus Overview Guide Page 5
About this Guide Introduction Use this guide to help you navigate the details and knowledge in this Knowledge Access offer. This guide will help you: Prepare for your visits to the Avaya IP Office Platform Supplemental Knowledge floor. Guide yourself through training so you are well prepared to learn more about Avaya IP Office Platform, its application and solutions. Identify the different learning objects and locate the content by rooms. Avaya Learning recommends you download and/or print this guide to have it available during your visits to the Avaya Learning Virtual Campus when interacting with Avaya IP Office Platform Knowledge Access. For details on Avaya Learning Virtual Campus, features and navigation please see the Avaya Learning Virtual Campus Overview Guide. Page 6
Rooms and Objects (Floor Layout) The map below illustrates the floor layout, including room names and locations, the PODs and meeting rooms. Use it to locate and teleport to topics of interest and content that meets your unique requirements so you can successfully move through the other sessions. The purpose of this Avaya IP Office Platform Supplemental Knowledge floor is to provide additional information on different types of content created as learning objects and taken by learners who are just starting their experience with Avaya IP Office Platform technologies as well as learners who may already have a higher experience level with Avaya IP Office Platform technologies. There are rooms to improve a learner s basic knowledge, rooms which are of particular interest regarding solutions or extended configurations and as well as rooms with the newest information about new software releases. It is up to each learner to find rooms which will pique their interests and also become familiar with the order they prefer when navigating through the different rooms. This guide should help learners to find the right rooms and the right content to meet their unique requirements. Page 7
Rooms and Objects (cont.): Find below the room order and topic area. Within each room, you should move clockwise around the room: Room Number Topic / Area Room 01 Customized Configuration Room 02 Customized Configuration, Part 2 Room 03 IP Office Video Collaboration Solution for Avaya IP Office Platform Room 04 IP Office Video Collaboration Solution for Avaya IP Office Platform Part 2 Room 05 Avaya IP Office Platform Essential Edition Room 06 CCR and other interacticvities Room 07 Mobility with IP Office Platform Room 08 Hosted IP Office Platform Room 09 Knowledge Transfers and Documents - Avaya Outbound Contact Express Room 10 Expert Sessions Room 11 Delta Release 8.0 Room 12 Delta Release 8.0, Part 2 Room 13 Delta Release 8.1, Server Edition and IPO Linux Room 14 Delta Release 8.1, Part 2 & FP1 (8.1.1) Room 15 Exhibits (3D objects) Room 16 Delta Release 9.0 Part 1 Room 17 Delta Release 9.0 Part 2 & FP1 Room 18 Delta Release 9.1 Part 1 (New and Updated Features) Room 19 Delta Release 9.1 Part 2 (Security and Certificates, onex Portal VoiceMail Pro and Web Collaboration) Room 20 Delta Release 9.1 Part 3 (Miscellanios) Page 8
Avaya IP Office Platform Supplemental Knowledge: - Room 1 and 2: Customized Configuration These two rooms are designed to cover the advanced technical introduction on Avaya Avaya IP Office Platform. The rooms are designed to teach participants that already have experience in Avaya IP Office Platform basics, how to configure and maintain advanced Avaya IP Office Platform features. Also, learners get additional experience in Avaya IP Office Platform solution administration and customization. The learning nuggets consist of text and graphics-based lessons, which are supplemented by audio and interactive simulations to check your progress. Learning themes in these rooms can be taken in addition to the theory portion on the Avaya IP Office Platform Basic Implementation Bundle to improve knowledge on how to configure and maintain advanced Avaya IP Office Platform features and better prepare for the ACSS wokshop bundle. Please take the self-directed nuggets in the following order: Room 1 (first): Room 2 (second) - Introduction and Overview - Administration on VM Pro - Using Avaya IP Office Platform Tools - Settings for Users and Groups - Customizing Extensions and Users - Actions and Call Flows - Customizing Hunt Groups - Interface and Debug view - Customizing Features - VM Pro Configuration Demos - Custom Call Handling - Customized Examples - SIP IP Endpoints - Best Practices - Configuration Demonstration - Global Assistance Calls and - Customizing EVM and - Test (Checkpoint) - Configuring Auto-Attendant for EVM After completing all of the self-directed nuggets in these rooms, learners will improve their knowledge on how to configure and maintain advanced Avaya IP Office Platform features and solutions. Page 9
- Room 1 and 2: Customized Configuration (cont.) The information in this rooms will enable you to: Use SSA for identifying problems and help to solve them. Use Monitor to capture logs for a fault, which may be needed by technical support. Create and customize a new user. Create User Right Templates for specific users. Create buttons for a user, to give more single button use for features. Identify how to set up a user for hotdesking. Understand the fields used in a Short Codes. Understand how to set up commonly used Short Codes. Identify the different destination a call can be routed to. Understand how to use Trunk templates (especeally for SIP). Understand the different types of end user mailboxes. Configure an Auto Attendant and identify the different Menu Options available. Identify different mailbox mode and how to use setting for good house keeping. Identify setting in VM Pro, for User mailboxes and Queuing for Group Mailboxes. Identify the different Actions within VM Pro and understand the use of Conditions and Variables and use Text to Speech for an announcement. Create useful ways of documenting customer requirements Use some of the examples for best practice, when creating Avaya IP Office Platform configurations. Page 10
- Room 3 and 4: Avaya Video Collaboration Solution for Avaya IP Office Platform In this rooms, learners will get an overview of the installation, features and the enhancements of the Avaya Video Colaboration Solution for Avaya IP Office Platform The highlights are summarized and discussed under different headings like server and endpoints, features and Avaya IP Office Platform specific configuration. Learning themes in this room can be taken in addition to the theory portion of the Avaya IP Office Platform Basic Implementation Bundle. Please take the self-directed nuggets in the following order: Room 9 (first): Room 10 (second) - Introduction and Overview - Management - Key Features - Server Settings - Advanced Features - Endpoint Settings - Server Optional Features - Desctop Server Installation - Endpoint Optional Features - Desctop Admin Interface - ServerSetup - Desctop Client - Endpoint Setup - Desctop Mobile - Checkpoint Room 09 - Avaya IP Office Platform Deployment Overview - Avaya IP Office Platform Configuration - Checkpoint Room 10 Using checkpoints, students can test their understanding after completing the self-directed content in this room. After completing all of the self-directed nuggets in these rooms, learners will improve their knowledge on how to configure and maintain the Avaya Video Colaboration Solution for Avaya IP Office Platform. Page 11
- Room 3 and 4: Video Collaboration Solution for Avaya IP Office Platform (cont.) The information in this rooms will enable you to: Be familiar with the components of the solution and able to identify the two options for Avaya Video Collaboration Solution for Avaya IP Office Platform. Describes the key features of the Avaya Video Collaboration Solution for Avaya IP Office Platform.. Describ the basic hardware components and the common features. Describe the advanced features of XT Server and Endpoint for Avaya IP Office Platform. Recognize the upgrade on XT Server for Avaya IP Office Platform with an extra license to enable additional features. Understand how to upgrade the XT Endpoint for Avaya IP Office Platform with an extra license to enable additional features. Describe the installation process without a display using the systems web interface. Describe hardware of XT Endpoint for Avaya IP Office Platform including connectors, cabling scheme and Quick Setup wizard and how to get the license key. Recognize how to install Scopia XT Desktop Server and define the requirements for the operating system and browsers. Use features of the Scopia XT Desktop Client. Understand how to participate in a meeting from your mobile or tablet device using Scopia Mobile. Configure endpoints for the Avaya Video Collaboration Solution for Avaya IP Office Platform and set the SIP configuration of XT Server or XT Endpoint for Avaya IP Office Platform. Page 12
- Room 5: Avaya IP Office Platform Essential Edition In this room, learners will get an overview of the installation, features and the enhancements of the Avaya IP Office Platform Essential Edition.The highlights are summarized and discussed under different headings like hardware, applications and additional solutions. Learning themes in this room can be taken in addition to the theory portion of the Avaya IP Office Platform Basic Implementation Bundle. Please take the self-directed nuggets in the following order: - Overview and Objectives - System Components - Installation - Simplified Manager - Configuration Settings - Trunk Configuration - Supported Phones - Feature Overview - Phone Programming Admin After completing the self-directed nuggets in this room, learners have a basic knowledge about Avaya IP Office Platform Essential Edition that it is a unique operating mode of the Avaya Avaya IP Office Platform telephone system. It provides key and lamp operation similar to Avaya Avaya IP Office Platform Standard Version and is supported on Avaya IP Office Platform 500v2 systems. The information in this room will enable you to: Describe the basic components of Avaya IP Office Platform Essential Edition. Recognize the system components of an Avaya IP Office Platform Essential Edition. Describe the basic hardware components and the common features. Describe the Environment Requirements. Understand the SD Card preparation and installation. List the steps starting a System and describe the Simplified Manager. Recognize the different Manager Modes. Describe how to save a configuration and understand the Send Configuration functionality. Describe the System, User, Group and Trunk Settings. Understand Manager s Setup tables for analog, PRI/T1 and SIP. Describe the features of the Avaya IP Office Platform Essential Edition system. Recognize Essential Edition specific functions. List the capacity of the system. Understand the TUI administration. Page 13
- Room 6: CCR and other interactivities In this room, learners will get additional information about the Customer Call Reporting application. Also, this room provides animations which demonstrate how to configure special customized requests. Finally, this room provides material about the Avaya IP Office Platform History. Learning themes in this room can be taken in addition to the theory portion on the Avaya IP Office Platform Basic Implementation and Avaya IP Office Platform Avanced Configuration Bundle. All themes and screens are independent in this room, so take the content in any order you prefer. Please take the self-directed nuggets: - Additional Exercises - Avaya IP Office Platform Audit trail - Customer Call Reporter Application - Avaya IP Office Platform History: Hardware - Avaya IP Office Platform History: QSIG After completing all self-directed nuggets in this room, learners will have a basic knowledge about the CCR application and learn more about history of Avaya IP Office Platform. Note: Learners will get the information I this room without any audio comment. Additional notes can be taken from the learning object itself. The information in this room will enable you to: Define Customer Call Reporter (CCR) Application. Summarize CCR capabilities Identify CCR installation and configuration requirements. Identify the CCR features available to both the supervisors and agents. Summarize Avaya IP Office Platform records any configuration changes. Define the Audit Trail as an aid for resolving issues. History: Summarize the supported Avaya IP Office Platform control units. Define the purpose of the various types of expansion modules used by the Avaya IP Office Platform. Explain the differences between the various Avaya IP Office Platform base cards. Connect the various hardware components of the Avaya IP Office Platform solution. Set up primary rate access for the voice service of a dial-up network using the QSIG protocol. Page 14
- Room 7: Avaya IP Office Platform Mobility In this room, learners will get an overview of the Mobility features within the IP Office Platform.The highlights are summarized and discussed under different headings like hardware, applications and additional solutions. Learning themes in this room can be taken in addition to the theory portion of the Avaya IP Office Platform Basic Implementation Bundle. Please take the self-directed nuggets in the following order: - Presence IM (Plug in for Desktop Client) - Android One-X Mobile Preferred - ipad Flair / Avaya Communicator for ipad Page 15
- Room 8: Hosted IP Office In this room, learners will find informations and documents regarding hosting IP Office Platform. - Room 9: Knowledge Transfers and Documents Avaya Outbound Contact Express In this room, learners will find Knowledge-Transfert recordings regarding Avaya Outbound Contact Express solution and the intelligent workbook for this soultion. This content is actually available at the Solution Wall beneeth Room 11. - Room 10: Expert Sessions In this room, learners will find Expert Session recordings about different themas arount the IP Office Platform and it s applications. An expert session recording actually will be visitable in POT1 in this floor. Important Note: Rooms 8, 9 and 10 are under construction and will be opened February 2015. Page 16
- Room 11 and 12: Technical Delta Release 8.0 These two rooms are designed to provide an overview of the new features and enhancements made to the Avaya IP Office Platform Release 8.0 software. The highlights are summarized and discussed under different headings such as licensing, software and applications. Learning themes in this rooms can be taken in addition to the theory part on the Avaya IP Office Platform Basic Implementation Bundle, when learners need to improve their knowledge about the differences with earlier software version. Please take the self-directed nuggets in the following order: Room 13 (first): Room 14 (second) - Release 8.0 Overview - Avaya OneX Portal for Avaya IP Office Platform Enhancements - Avaya IP Office Platform Licensing - Presence and Instant Message - Phone Enhancements - Desktop Integration - IUP Office Manager - Avaya IP Office Platform Advanced Edition (CCR) - Core Features R8.0 - CCR Custom Reports - Embedded VM Enhancements and - one-x Mobile Preferred for Avaya IP Office Platform and - VoiceMail Pro enhancements - IP DECT R4 Enhancements After completing all of the self-directed nuggets in these rooms, learners will have knowledge about the changes and additional features provided in Release 8.0 software. The information in this rooms will enable you to: Recognize the new licensing scheme. Define Phone Enhancement and describe new Core Features. Explain Enhancements in Embedded Voicemail and VoiceMail Pro. List the features of new Intuity Mode in VM. Describe the Feature Call Screening. List Call Flow Action modifications. List new Features and Enhancements in Avaya IP Office Platform Applications. List new features in one-x Portal UI and list the conference enhancements. Describe Integration of 3rd Party Gadgets. Explain the Plug-In for Microsoft Outlook. Name the features of the plug-in for Salesforce.com. Identify Applications for Mobile Devices. Describe Avaya IP Office Platform DECT R4 Enhancements. Page 17
- Room 13 and 14: Release 8.1, Server Edition and IPO Linux These two rooms are designed to provide an overview about the overall changes made in Release 8.1. Furthermore, the learning objects provide an overview of the Specification, Installation and Applications for the Avaya IP Office Platform Linux Product Variant (Avaya IP Office Platform Server Edition). The highlights are summarized and discussed under different headings such as Specifications, Installation, Software and Applications. Also, room 12 provides an overview about the configuration specifics renewed or changed in the Release 8.1. Learning themes in this rooms can be taken in addition to the theory portion on the Avaya IP Office Platform Basic Implementation Bundle. Please take the self-directed nuggets in the following order: Room 11 (first): Room 12 (second) - Overview and Objectives - Solution Overview - Introduction and Components - Configuration and Features - Installation Requirements - ipad Version for Linux and Server Edition - Installation of IP Office for Linux - SIP Trunking Update - Web Control - VoiceMail Pro Update - Manager Server Edition Mode - CCR Update - Licensing - Interoperability - Components, Upgrades, Backup and Restore - ERS 3500 - UCM Overview and - SSL VPN and - Feature Pack 8.1.1(slip sheet) - Support Services After completing all self-directed nuggets in these rooms, learners will improve their knowledge about the changes and additional features provided with the Release 8.1 software. Also, they should get a better understanding on installing and configuring an Avaya IP Office Platform Server Edition. Page 18
- Room 13 and 14: Release 8.1; Mid-Market and Linux (cont.) The information in this rooms will enable you to: Recognize the Server Edition Solution for Avaya IP Office Platform. Define Hardware and Software requirements for Avaya IP Office Platform Server Edition. Describe Installation of Avaya IP Office Platform for Linux (Server Edition). Explain Administration with Web Control and Manager mode for Server Edition. List new features of Release 8.1. Describe scenarios with Avaya IP Office Platform interoperability. Identify Protocol Support. List SIP Standard Call Features. Identify the solution architecture and features for Avaya Flare Communicator. Explain the ipad specific features. Define the ERS 3500 in the Avaya IP Office Platform environment. Describe SSL / VPN and Avaya Avaya IP Office Platform Support Services. Explain the integrated end-to-end process for purchasing, delivering, installing, and supporting Avaya IP Office Platform. Identify the Avaya Avaya IP Office Platform Support Services process flow. Describe Unified Communications Module. Page 19
- Room 16 and 17: Technical Delta Release 9.0 These two rooms are designed to provide an overview about the overall changes made in Release 9.0. The highlights are summarized and discussed under different headings such as Specifications, Installation, Software and Applications. Also, room 20 provides an overview about the configuration specifics renewed or changed in the Release 9.0. Learning themes in these rooms can be taken in addition to the theory portion on the Avaya IP Office Platform Basic Implementation Bundle. Please take the self-directed learning objects in the following order: Room 19 (first): Room 20 (second): - IPOL Server Edition Enhancements - VoiceMail Pro Enhanements - Avaya IP Office Platform Virtualization - one-x Portal Enhancements - Web Management - Scopia Presentation Mode - Core Features Enhancement - CCR Enhancement - Core Plattform Services - External WAV Announcements - SIP Trunking enhancement - EVM new languages - Interoperability - Line Appearance for POTS Partner - SIP Remote Worker - Park and Page - Mobility Remote Worker - BST Phone Enhancements - Windows Flair - DS 30B Module - ipad Flair - IP Office Platform Branch Solution: - Android-Mobility - Solution Overview - IP Phone Mobility - Centralized User - Desctop Client - Analog Terminal Adapter (ATA) and and - Checkpoint for Room 19 - Checkpoint for Room 20 - Additional an information box in room 19 will hand out information on Avaya s transition to the Product Licensing and Delivery System (PLDS) for Avaya IP Office Platform Software Access (TechTip # 253). After completing all of the self-directed learning objects in these rooms, learner will improve their knowledge about the changes and additional features with the software release 9.0. Page 20
- Room 16 and 17: Technical Delta Release 9.0 (cont.) The information in this rooms will enable you to: Recognize the new features and enhancements within the IPOL Server Edition. Understand the Virtualization Feature Objective on IPO SE Virtualization Image. Understand the differences between Virtual vs. Real IPO SE. Identify the Menus and Options within the new Web Management Application. Understand the new core features and platform services. Describe the enhancement on SIP trunking. Understand the details on BCM, CM, CS1000 and application interoperability. Describe the new Remote Worker Support for SIP Clients in Avaya IP Office Platform. Understand the configuration for Remote worker in a network using DNS and Split-DNS. Understand the enhanced features for ipad Flare.and the new Android and iphone onexmobile features and describe new desctop client features. Identify the new feature enhancements on VoiceMail Pro, onex Portal, Avaya CCR and Scopia applications. Handle professionally recorded announcements. Understand the new Line Appearance on POTs, Park and Page feature and BST Phone enhancements. Understand the basics on Avaya IP Office Platform Branch soultion which consolidate B5800 functionality in Avaya IP Office Platform Release 9.0. Page 21
- Room 18, 19 and 20: Technical Delta Release 9.1 These two rooms are designed to provide an overview about the overall changes made in Release 9.1. The highlights are summarized and discussed under different headings such as Specifications, Installation, Software and Applications. Learning themes in these rooms can be taken in addition to the theory portion on the Avaya IP Office Platform Implementation Bundle. Please take the self-directed learning objects in the following order: Room 18 New / Updated Features (first): Room 19 Security and Certificates, OneX Portal, Voicemail Pro and Web Collaboration (second): - Avaya IP Office Platform Select Overview - Security - Server Edition Capacity and - one-x Portal Enhancements Resilency Improvement - Licensing - One-X Portal 9.1 Enhancements - Unified Communication Module (UCM) V2 - One-X Portal Conferencing - Core Features - New Scale and Optimization Dual VoiceMail Pro - SIP Trunking enhancement - VM Pro Enhancements - Service Features - Exchange Web Service (EWS) - DECT R4 New Features - Web Collaboration Overview - Expansion of Web Manager - Web Collaboration Configuration - Web Manager End-user Management - Avaya Communicator Room 20 Miscellaneous Changes (third): - IP Office Video Softphone for Mac OS X - Mobility Enhancements - IP Office Lync Integration - Media & Networking Enhancements - IPOSS ASG and TCP Enhancements - Cloud - IP Office Platform Branch - IPO500V1 and IPO400 Support Removal - Prognosis VQM After completing all of the self-directed learning objects in these rooms, learner will improve their knowledge about the changes and additional features with the software release 9.1. Page 22
- Room 18, 19 and 20: Technical Delta Release 9.1 (cont.) The information in this rooms will enable you to: Understand the benefits of the new IP Office Platform Select offeing. Identify what s new with IP Office Platform Server Edition Identify the changes to the existing IP Office Platform 9.1 licencing. List the new enhancements in Server Edition and Web Manager. Identify the new Web Management End User Self-Administration. List the new features in IP Office Platform Core Identify the changes to the existing IP Office Platform SIP Trunking. Recognoize new service enhancements for huntgroups, reduction of reboots, and new security for System Monitor. Identify the enhancements with the new Unified Communications Module (UCM V2). Identify what s new with the DECT Release 4 phones and list the steps to configure DECT phones in Release 9.1. Recognize the new security enhancemens. Identify the changes to the existing IP Office Platform 9.1 Core Certificates. Identify the changes to the existing one-x Portal for IP Office. Identify the changes made in one-x Portal for IP Office Conferencing. Recognize the new enhancements in VoiceMail Pro and understand the new Dual VoiceMail Pro. Recognize what is new with Exchange Web Services (EWS) for VoiceMail Pro. Describe and configure the Web Colaboration for IP Office Platform. Identify the changes that Avaya Communicator application brings to user of IP Office Platform release 9.1. Identify the MAC Softphone features. Explain the voice quality monitoring features (Prognosis VQM). Identify changes to the existing IP Office Platform Mobility features. Identify what s new with IP Office and Microsoft Lync Integration. Identify IP Office Platform networking and media enhancements involving NAT. Identify the features of the Avaya Securtiy Gateway services. Identify the latest TCP and Inventory File enhancements. Determine the configuration for H.323 phones within the cloud. Identify the changes to the existing IP Office Platform Branch Solution and list the new enhancements. Understand which IP Office Hardware is not supported with Release 9.1. Page 23
- Solution Wall Solution Notes: Important notes / links, regarding Avaya IP Office Platform solutions, which are not covered in one of the rooms, are published on the solution wall beneath room 11. Actual on this wall available are information about the Avaya Outbound Contact Express solution. If there are more interesting notes about solution bundles available for Avaya IP Office Platform the first introduction will be published here. Page 24
Opinion Survey After you have completed this floor please take a few minutes to answer some questions on your ALE experience. The answers are confidential and your input will help us to improve the virtual environment. Locate the link to the Opinion Survey in the Teleporter area. Thank you! Page 25